Care Homes Owned by Lovett Care Ltd in Cumbria

No issues and my mum is as happy as she can be as she has dementia. Pleased to say that I have had no bad experience.

My Dad moved into Eden Manor in March 2024, it was a very big and hard decision moving him into care but it was required due to his deteriorating dementia. The team have been excellent at Eden Manor from day 1 when we brought him in. All the staff are very caring, friendly and take a genuine interest in my Dad's happiness and well being. When visiting you are always greeted with a nice welcome and a smile. The rooms and shared spaced in the home are beautifully decorated and furnished so it feels more like a nice hotel. The place is always spotlessly clean and tidy. My Dad enjoys activities on offer, such as trips out and overall has settled in really well. I can't thank the team at Eden Manor enough for all they have done and continue to do for my Dad!

We have two losses to deal with now - our dear Laura and our Eden Manor family who will remain dear to our hearts

Eden Manor has proved to be the most caring and perfect place for my mother in law to end her days, after her 2 plus years stay. The staff are incredibly supportive and caring, upbeat and fun, providing lots of entertainment along the way, keeping her going. Each and every carer seemed to form a genuine connection. Food and treats were enjoyed greatly along with a trip to the hairdressers or nails polished. Beautifully decorated building, fresh and spacious with all mod cons but homely feel making the stay so comfortable at her most challenging time. Chances' Park on the doorstep made for some lovely green air space outdoor outings which she enjoyed.

The staff I have met are friendly, caring and treat the residents with the respect and dignity they deserve.

I have had excellent support and service from the staff at Eden Manor. My mother feels safe and heard by everyone.

She has made close friendships with other residents and tells me regularly that I could not have found her a better place to stay.

Fantastic Care home. Always gone above & beyond for our mum. We sorted out our mums stay and the team were amazing, especially the manager Hannah. We couldn't imagine anywhere better. The service really is top notch. Keep up the good work Team!

Mum has been a resident of Eden Manor for nearly 2 years. She is very happy there, the rooms are all spotlessly clean and beautifully decorated. She enjoys her food and the varied menu offered. There is a small contained garden where the residents can walk around or sit and enjoy the fresh air. The staff are all very professional and friendly, engaging with Mum at any opportunity and helpful in answering any queries I may have. The activities team always include Mum in the various activities that they do, whether it be crafting, quizzes or joining in the singing. I would not hesitate to recommend Eden Manor to anyone looking for a care home.

My extremely frail father was a resident for the last 6 months of his life. The staff made sure that his care was continually updated as his condition changed, so that he was kept comfortable. The staff were kind and compassionate and got to know my father well. I was always welcome to visit at any time, and I was kept updated as necessary. The home is purpose built, and very bright, clean and welcoming. The coffee lounge is well used by residents to socialise with each other and with visitors or there are quiet rooms where residents and visitors can relax.

Mother has been a resident for over a year. She felt fully at home from the first week. Over this time, her needs have changed. The staff have been very supportive to both mother and I, as we adapt to the ways she needs support to access all the activities the home offers. "We are seen". Thank you.

My husband has been staying at Eden Manor for four weeks for respite care. He has severe mobility problems, as well as other physical problems but he has received the greatest care and support. He feels very comfortable here and frequently tells me how kind the staff are.

Been happy with everything up to date, very nice and helpful staff in all areas.

Eden Manor dispels all preconceived notions of care homes. I have been very impressed with both the quality of the care and the environment. Both the public areas and the bedrooms are exceptionally well appointed - elegant and reminiscent of a boutique hotel , in fact, my father keeps referring to it as being just like a hotel. The staff are highly attentive and caring and it didn't take long for my father to feel at home. The residents' dignity is respected and the home is very comfortable and well run - I feel very reassured.

My wife has Alzheimers. When I decided I could no longer care for her my daughter and I looked around several care homes in the area. As a result we chose Eden Manor. The home is built for purpose and we were greeted by a very professional, friendly reception staff. The home is light and airy and the rooms and other facilities are excellent. The caring staff have been wonderful and the whole place is always spotlessly clean. All of the staff are very friendly and caring and seem to work well together as a team. My wife seems to be happy and I have peace of mind knowing she is comfortable and being well cared for.

My sister currently resides on village suite which is the dementia floor, I have noticed big changes within her social life and physical health and could not recommend Eden manor enough. My sister spent many months in Cumberland Infirmary and since arriving at Eden manor she has picked back up to her usual chatty self. The home itself looks beautiful however it is the hard working staff who tipped my decision to support my sister in residing here full time. The girls working village suite are a big credit to the company.

In September last year my mother had a nasty fall and ended up in hospital. On returning home it was evident that neither her or my father could manage her illness at home (she suffers with dementia). Having had respite in July, we made the difficult decision for mum to return to Eden Manor for further respite - she remains there still. All of the staff have made a difficult time manageable. Their care and love for my mum, dad and myself goes above and beyond.

Overall this home and staff are excellent. The only thing letting it down is the standard of the food provided. For the monthly cost residents pay, I would expect a much higher standard and quality of ingredients used.

My aunt spent her last two years of her life at Eden Manor. The home is lovely and she was well looked after during that time. Sadly she passed away recently. We were fortunate to be with her during her last few days and I have to say that the home and their staff were exceptional in what was a difficult time. I would not hesitate to recommend them to anyone looking for a care home.

Disappointed at the inactivity on the village dementia care unit. My Dad was in for 3 months. From my knowledge he had two small walks, no visits in the mini bus. Many falls, last 8 visits he was alone in his bedroom. Just because he had some verbal challenges it doesn't mean you don't interact in many other ways or try things later in the day. On some occasions seeing Dementia residents seeing Paddington 1 in a morning and Paddington 2 in an afternoon with some staff on mobile phones. I expressed concerns several times told by the manager the Dementia unit was short staffed with my sister. We have no doubt residents without dementia get really good care and activities but the last 3 months of my Dad's life we are very disappointed with Eden Manor Dementia unit.