Lovett Care Ltd in Cumbria | 1 Care Home

Review of
Eden Manor Care Home
from C M (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

My father moved to Eden Manor a year ago following a long stay in hospital. His physical health has improved, and although his dementia is progressing, he is settled well and feels well cared for. Eden Manor is not how you imagine a care home to be - it is beautifully decorated and always clean.
The

staff I have met are friendly, caring and treat the residents with the respect and dignity they deserve.

Reply from Hannah Riley, Home Manager at Eden Manor Care HomeThank you so much for your kind review. We're really pleased to hear that your father has settled well at Eden Manor and that his physical health has improved. Supporting residents as their dementia progresses and helping them feel safe and well cared for is very important to us.

It's lovely to hear your comments about our home and our team - we take great pride in keeping Eden Manor welcoming, clean, and treating every resident with the respect and dignity they deserve. Thank you for taking the time to share your experience.

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Review of
Eden Manor Care Home
from Gabrielle S (Daughter of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

I have had excellent support and service from the staff at Eden Manor. My mother feels safe and heard by everyone.

Reply from Hannah Riley, Home Manager at Eden Manor Care HomeThank you so much for your kind words. We're truly grateful you took the time to share your experience. Knowing that your mother feels safe, heard, and well supported by our team means a great deal to us. Providing compassionate care and peace of mind for both residents and their families is always our priority. We appreciate your trust in Eden Manor and look forward to continuing to support your mother.

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Review of
Eden Manor Care Home
from Lynn W (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My mam has been at Eden Manor since it first opened. She is so happy there, it really has taken a weight off my mind. She receives the care she needs whilst maintaining her independence and dignity.
She has made close friendships with other residents and tells me regularly that I could not have found

her a better place to stay.

Reply from Hannah Riley, Home Manager at Eden Manor Care HomeThank you so much for taking the time to share this wonderful feedback. We are truly delighted to hear how happy your mum is at Eden Manor. Supporting our residents with the right balance of care, independence, and dignity is at the heart of everything we do, and it means so much to know this has brought you peace of mind. We're also pleased to hear she has built close friendships within the community - fostering a warm, family-like environment is something we really value. Thank you again for your kind words and trust. It's a privilege to care for your mum.

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Review of
Eden Manor Care Home
from A R (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Fantastic Care home. Always gone above & beyond for our mum. We sorted out our mums stay and the team were amazing, especially the manager Hannah. We couldn't imagine anywhere better. The service really is top notch. Keep up the good work Team!

Reply from Hannah Riley, Home Manager at Eden Manor Care HomeThank you so much for your wonderful feedback. We're delighted to hear that you've had such a positive experience and that our team has been able to support your mum so well. Providing exceptional care is at the heart of what we do, and it means a great deal to know that you feel confident and reassured. We truly appreciate your kind words and encouragement. Thank you for choosing us and for taking the time to share your review.

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Review of
Eden Manor Care Home
from J C (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident of Eden Manor for nearly 2 years. She is very happy there, the rooms are all spotlessly clean and beautifully decorated. She enjoys her food and the varied menu offered. There is a small contained garden where the residents can walk around or sit and enjoy the fresh air.

The staff are all very professional and friendly, engaging with Mum at any opportunity and helpful in answering any queries I may have. The activities team always include Mum in the various activities that they do, whether it be crafting, quizzes or joining in the singing. I would not hesitate to recommend Eden Manor to anyone looking for a care home.

Reply from Hannah Riley, Home Manager at Eden Manor Care HomeThank you so much for sharing your thoughtful review. We're delighted to hear that your mum has been happy and comfortable during her time at Eden Manor. Our team works hard to maintain a warm, supportive environment, and it's wonderful to know that the clean surroundings, activities, and daily care have made a positive difference for her. We truly appreciate your kind words and your recommendation. Thank you for trusting us with your mum's care.

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Review of
Eden Manor Care Home
from Alison F (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

My extremely frail father was a resident for the last 6 months of his life. The staff made sure that his care was continually updated as his condition changed, so that he was kept comfortable. The staff were kind and compassionate and got to know my father well. I was always welcome to visit at any

time, and I was kept updated as necessary. The home is purpose built, and very bright, clean and welcoming. The coffee lounge is well used by residents to socialise with each other and with visitors or there are quiet rooms where residents and visitors can relax.

Reply from Hannah Riley, Home Manager at Eden Manor Care HomeThank you for sharing your experience. We're grateful to know your father felt comfortable and well cared for, and that our team's kindness and communication brought reassurance to your family. Please accept our sincere condolences for your loss, and thank you again for your thoughtful words.

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Review of
Eden Manor Care Home
from J B (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

Mother has been a resident for over a year. She felt fully at home from the first week. Over this time, her needs have changed. The staff have been very supportive to both mother and I, as we adapt to the ways she needs support to access all the activities the home offers. "We are seen". Thank you.

Reply from Hannah Riley, Home Manager at Eden Manor Care HomeThank you so much for sharing your heartfelt words. We're delighted to know your mother has felt at home from the very beginning, and it means a great deal to us that you feel supported as her needs evolve. Our team is committed to ensuring every resident and family member feels truly seen and valued, so your feedback is deeply appreciated. We're grateful for your trust and look forward to continuing to provide the care and support that makes a difference.

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Review of
Eden Manor Care Home
from Carole D (Wife of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been staying at Eden Manor for four weeks for respite care. He has severe mobility problems, as well as other physical problems but he has received the greatest care and support. He feels very comfortable here and frequently tells me how kind the staff are.

Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for your lovely review and kind words, it was a pleasure having your husband here at Eden Manor and caring for him during his respite stay. I am delighted you had a lovely break and were happy with the care and support provided. I will be sure to pass your compliments onto the team.

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Review of
Eden Manor Care Home
from A R (Wife of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

Been happy with everything up to date, very nice and helpful staff in all areas.

Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for your kind words, we are delighted you have had a positive experience at Eden Manor and the team are helpful and nice. The team will be delighted to hear your feedback, thank you so much!

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Review of
Eden Manor Care Home
from C S (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

Eden Manor dispels all preconceived notions of care homes. I have been very impressed with both the quality of the care and the environment. Both the public areas and the bedrooms are exceptionally well appointed - elegant and reminiscent of a boutique hotel , in fact, my father keeps referring to

it as being just like a hotel. The staff are highly attentive and caring and it didn't take long for my father to feel at home. The residents' dignity is respected and the home is very comfortable and well run - I feel very reassured.

Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for your review and your very kind words for the care that your father has received and continues to receive here at Eden Manor. It is a pleasure to have him here and lovely to hear that he has settled in so well, the team will be so pleased to hear your comments. Thank you, and take care.

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Review of
Eden Manor Care Home
from Ian M (Husband of Resident) published on 7 May 2025 Submitted via Postal Card • Report

Overall Experience

My wife has Alzheimers. When I decided I could no longer care for her my daughter and I looked around several care homes in the area. As a result we chose Eden Manor. The home is built for purpose and we were greeted by a very professional, friendly reception staff. The home is light and airy and the

rooms and other facilities are excellent. The caring staff have been wonderful and the whole place is always spotlessly clean. All of the staff are very friendly and caring and seem to work well together as a team. My wife seems to be happy and I have peace of mind knowing she is comfortable and being well cared for.

Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you so much for your wonderful review of the care your wife has received and is continuing to receive with us at Eden Manor. It's fantastic to hear your comments, and it is a pleasure seeing her happy and relaxed in the surroundings you chose for her. Thank you again, and take care.

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Review of
Eden Manor Care Home
from A W (Sister of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

My sister currently resides on village suite which is the dementia floor, I have noticed big changes within her social life and physical health and could not recommend Eden manor enough. My sister spent many months in Cumberland Infirmary and since arriving at Eden manor she has picked back up to her

usual chatty self. The home itself looks beautiful however it is the hard working staff who tipped my decision to support my sister in residing here full time. The girls working village suite are a big credit to the company.

Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you so much for your review and kind words for our team and the care that your sister has received and continues to receive here at Eden Manor. It is a pleasure to have her here, and the team will be so pleased to hear your comments and feedback.

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Review of
Eden Manor Care Home
from Janet M (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report

Overall Experience

In September last year my mother had a nasty fall and ended up in hospital. On returning home it was evident that neither her or my father could manage her illness at home (she suffers with dementia). Having had respite in July, we made the difficult decision for mum to return to Eden Manor for further

respite - she remains there still. All of the staff have made a difficult time manageable. Their care and love for my mum, dad and myself goes above and beyond.

Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you so much for your review and kind words for our team and the care that your mother has received and continues to receive here at Eden Manor. It is a pleasure to have her here, and the team will be so pleased to hear your comments. Thank you, and take care.

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Review of
Eden Manor Care Home
from T L (Daughter-in-law of Resident) published on 25 March 2025 Submitted via Postal Card • Report

Overall Experience

Overall this home and staff are excellent. The only thing letting it down is the standard of the food provided. For the monthly cost residents pay, I would expect a much higher standard and quality of ingredients used.

Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for your feedback. We have recently reviewed our menus which have been formulated with the residents and finalised during our residents meeting. As of 17th March these have now been rolled out and we have had some really positive comments back so far. We also also pleased to say that all our fruit, vegetables and meat are locally sourced around the Carlisle area. If you have any further comments we'd love to hear from you, please contact me and we can discuss. Thanks again and take care.

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Review of
Eden Manor Care Home
from K S (Nephew of Resident) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

My aunt spent her last two years of her life at Eden Manor. The home is lovely and she was well looked after during that time. Sadly she passed away recently. We were fortunate to be with her during her last few days and I have to say that the home and their staff were exceptional in what was a difficult

time. I would not hesitate to recommend them to anyone looking for a care home.

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Review of
Eden Manor Care Home
from L R (Power of Attorney of Resident) published on 10 February 2025 Submitted via Website • Report

Overall Experience

Disappointed at the inactivity on the village dementia care unit. My Dad was in for 3 months. From my knowledge he had two small walks, no visits in the mini bus. Many falls, last 8 visits he was alone in his bedroom. Just because he had some verbal challenges it doesn't mean you don't interact in many

other ways or try things later in the day. On some occasions seeing Dementia residents seeing Paddington 1 in a morning and Paddington 2 in an afternoon with some staff on mobile phones. I expressed concerns several times told by the manager the Dementia unit was short staffed with my sister. We have no doubt residents without dementia get really good care and activities but the last 3 months of my Dad's life we are very disappointed with Eden Manor Dementia unit.

Reply from Teresa Lynskey, Regional Manager at Eden Manor Care HomeThe team at Eden Manor were so sorry to hear of your Dad's passing and offer their deepest condolences. Eden Manor uses the person-centred software (PCS - electronic care planning system for carers). The team carry handheld devices to record all care interactions in real time. While it may appear they are on their mobile phones, they are using these handheld devices which are the same size. Before your Dad was discharged into the integrated care team in December 2024, it was documented that he took part in several activities including, Christmas activities, listening to the visiting children's choir, bowling, music, singing, walking in the garden and more with our Relationships Manager. Eden Manor uses a dependency tool to support in team ratio numbers; we are in the fortunate position of being 10% over on staffing. We take all comments seriously and see them as opportunities to improve the services we provide; we would welcome the opportunity to discuss your concerns further.

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Review of
Eden Manor Care Home
from M G (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report

Overall Experience

On arrival the staff very welcoming. The room very pleasant. Most of the care staff were excellent however the younger members may require more training. Also, first morning my mother didn't receive a cup of tea until she was told that she must request this as they wouldn't know if they were not told.

However, after that, this was not a problem and got it on the requested time. The mattress was very uncomfortable. Entertainment excellent although nothing at the weekends. Also very short staffed at weekends. Need more options with food.

Reply from Teresa Lynskey, Regional Manager at Eden Manor Care HomeThank you for taking the time to leave your feedback, the team are committed to providing the best possible care experience for all our residents and we are disappointed to hear that you feel this has not happened. We take all comments seriously and see them as an opportunity to improve the services we provide; we would welcome the opportunity to discuss your concerns further.

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Review of
Eden Manor Care Home
from Irene B (Sister of Resident) published on 13 January 2025 Submitted via Postal Card • Report

Overall Experience

I visit my sister who has Alzheimer's about twice a week, she is always clean and well-dressed and I like how she is included in activities. I am happy with her care at Eden Manor. The staff are pleasant and helpful.

Reply from Kate Lewis, General Manager at Eden Manor Care HomeThank you very much for your positive feedback. My team and I are delighted with your comments. Thanks again and take care.

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Review of
Eden Manor Care Home
from Jane H (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report

Overall Experience

My mum had a 3 week respite stay at Eden Manor which I had chosen for her due to its smart and attractively furnished environment and the good reviews I had read. It did not disappoint. My mum can be very hard to please but she reported that she loved her room and its outlook onto the patio, the staff

were very friendly and helpful (she said they attended to her every need), she enjoyed the meals and she loved joining in the activities that were laid on by the activity co-ordinator. These included singing sessions, quizzes, a bonfire night celebration with fireworks and putting up the Christmas decorations. She also visited the hair salon and had a trip out with me with her freshly coiffed hairdo. The placement was great value on a 3 weeks for the price of two offer. I would highly recommend Eden Manor to anybody looking for safe, friendly and professional care for themselves or a family member.

Reply from Kate Lewis, General Manager at Eden Manor Care HomeThank you so much for your wonderful review of the care your Mum received while staying with us at Eden Manor. It's fantastic to hear your comments and it was a pleasure seeing her happy and relaxed in the surroundings you chose for her. Thank you again and take care.

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Review of
Eden Manor Care Home
from A P (Niece of Resident) published on 23 October 2024 Submitted via Postal Card • Report

Overall Experience

Had to move my auntie in May 2024 due to her progressive dementia, her previous home was unable to meet her needs. After looking around different homes we moved her to Eden Manor. The management were wonderful and ensured that the move was as stress-free as possible. She soon settled in and her ongoing

care has been excellent. She is much happier always looks clean and tidy and is included in any appropriate activities. She is treated with dignity and staff members take time to engage with her. It is always a pleasure to visit as everyone is friendly and someone is always available to answer any questions that I may have.

Reply from Kate Lewis, General Manager at Eden Manor Care HomeThank you for your lovely review of our home, our team and the care your auntie receives with us. I am delighted to hear how happy you are with everything. The team at Eden Manor Care Home prides itself on delivering exceptional care and support in a homely environment so they will be so pleased with your feedback. Thank you! Take care.

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Care Home Owned by Lovett Care Ltd in Cumbria

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Lovett Care Ltd Reviews in Cumbria (44)

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