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Care Home Owned by Lovett Care Ltd in Staffordshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Lovett Care Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Lovett Care Ltd are showing below.

View the details of all 29 locations (with 2047 reviews) owned by Lovett Care Ltd

Lovett Care Ltd Locations in Staffordshire (1)

 - Browse 1 Care Home owned by Lovett Care Ltd in Staffordshire
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Hilton House
Hilton Road, Hartshill, Stoke-on-Trent ST4 6QZ 
9.8 62 reviews
Hilton House, Stoke-on-Trent, Staffordshire
"My Granday as recently moved into the home he has settled well he enjoys the company and is very happy that the team treat him with dignity…"   Read all 62 reviews
  • from £1,050 / week
  • 55 Rooms
Location Type Care Home

Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Lovett Care Ltd Reviews in Staffordshire (62)

9.8

Lovett Care Ltd has a Group Review Score of 9.8 (9.808) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lovett Care Ltd must have a Review Score.

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Review of

Hilton House

from K L (Grandfather of Resident) published on 16 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Granday as recently moved into the home he has settled well he enjoys the company and is very happy that the team treat him with dignity and respect.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseWe're so delighted that your grandfather has settled well with us and is enjoying the company of our community! Thank you for your kind words about our team, we will let them know that their hard work is not going unnoticed. We're very grateful for your review.
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Review of

Hilton House

from C S (Granddaughter of Resident) published on 16 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been in the home for many years she is very happy and treated with respect always. staff are great. We are all very happy that Sharon is now the manger
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for your kind words about our manager Sharon, we are very proud to have her at the helm of Hilton House! We are delighted that you and your nan continue to have a positive experience with us, thank you so much for taking the time to leave us this review.
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Review of

Hilton House

from S L (Daughter of Resident) published on 16 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is a new resident, the home is very welcoming as you enter. Sharon the manager shown us around she was very pleasant and full of knowledge. We accepted the room immediately. Dad is very happy he loves the staff and has made a few friends. He enjoys the meals and snacks
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseWe are delighted to welcome your dad into our home and to welcome your family as part of the Hilton House community. We are so pleased that you are already having a wonderful experience with us, thank you for taking the time to leave us this fantastic review.
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Review of

Hilton House

from Wendy H (Wife of Resident) published on 16 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Its a comfort to know he's in a safe environment, and having his medication safely every day. Plus meals and drinks at the right time. He likes his room and I'm going to get him football bedding.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you so much for taking the time to leave us this wonderful review, Wendy. We are delighted that you feel reassured by our committed care for your husband, and that you are both having such a positive experience with us. We think that the football bedding would be a wonderful personal touch that would make the room feel even more homely!
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Review of

Hilton House

from Z W (Nephew of Resident) published on 16 July 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Residents are all taken care of proffesionally
Staff are very helpful and caring
Rooms and home keep very clean
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you so much for taking the time to leave this review, we are so pleased that you have had such a positive experience with us at our home.
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Review of

Hilton House

from C R (Friend of Resident) published on 13 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Think this care home is one in a million, not only do they give give care to the patients but visiting members of the families too, always a warm welcome, always polite etc. I couldn't ask for anymore .
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you so much for such a wonderful review, it really means a lot to the team that not only does your loved-one feel supported, but you and other family members do too. We're delighted that you have had such a positive experience and we're really grateful for your kind message.
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Review of

Hilton House

from C S (Husband of Resident) published on 9 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is settled and happy since moving into Hilton house. She is treated with dignity and respect. team members and manager are friendly and approachable.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you so much for taking the time to leave this wonderful message and for sharing such an honest and touching review. We are massively proud of our team for making you and your wife feel comfortable and happy, it's a real honour that you trust us with her care.
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Review of

Hilton House

from Adam F (Friend of Resident) published on 12 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend who lives and is taken care of at the Hilton house in Stoke-on-Trent and I am extremely grateful for all the work and time they all do to support my friend with all her dressing, eating and medical needs.
Every time i go to visit my friend the staff and home manager always make the
time to come and speak to me about my friend and any worries I have .If o were to ever need the service I would gladly use the Hilton House because of all the amazing work they do for my friend and the rest of the ladies and gentlemen they look after.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for taking the time to share such a thoughtful and heartfelt review, Adam. We are truly grateful for your kind words about Hilton House and the care your friend receives. It means a great deal to our team to know that their support with daily needs is making a positive difference to your friend.

Your confidence in our service and your consideration for Hilton House for your own future care, is one of the greatest compliments we could receive, so thank you again for such kind and generous words.
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Review of

Hilton House

from Alfreda P (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so impressed with the care and patience your team show my mum, she can be extremely cranky and 'the boss' and not be very cooperative at times and everyone is still so very kind well done to all of you kindest regards
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you so much for this wonderful review, it's our absolute pleasure to care for your mum, and we believe everybody deserves the patience and care they deserve so that they can be supported with dignity. If you have any further comments regarding your cleanliness rating we'd love to learn how we might be able to improve - thank you so much.
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Review of

Hilton House

from Lilian B (Sister of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy how my sister Hazel is been looked after. I have no complaints.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for taking the time to leave us this kind review, we know how important it is to families to have peace of mind and we are so pleased to hear that we have been able to afford that for you and the rest of your family when it comes to your sister's care. It's a pleasure to have Hazel, but if you do have any other comments regarding your review please feel free to pass them on, as we'd love the opportunity to improve wherever we can.
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Review of

Hilton House

from John H (Nephew of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff courteous and helpful. Although my uncle would prefer to be at home, he realises that he is dependent upon the staff and is content to be a resident.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for your feedback. The transition can certainly pose a challenge for some, and so it is our pleasure to offer that reassurance and care that calms any worries your uncle may have. Your feedback means a lot to us so thank you for taking the time to leave this fantastic review.
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Review of

Hilton House

from A D (Daughter of Resident) published on 19 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are pleased that Mum is more settled and happy in Hilton House.
The things that we were concerned with have been dealt with promptly.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for taking the time to leave us this feedback, and we will absolutely always respond to any concerns promptly and with the utmost care and attention. We're pleased to hear that your mum is feeling settled and comfortable, but if you do have any further concerns please always feel free to reach out - thank you.
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Review of

Hilton House

from Aimee G (Granddaughter of Resident) published on 19 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely care home, and the staff are so nice. I'm very happy my nan is here.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for taking the time to leave this review, we're delighted to care for your nan. If you have any further comments that you would like to pass on regarding your cleanliness rating then we'd love to learn from your feedback so that we can improve - thank you so much.
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Review of

Hilton House

from M H (Son of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident at Hilton House. She is a nice lady, 98, she is well cared for and appears happy in the home.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for taking the time to leave us this review. We are delighted that your mum is comfortable and happy under our care, and it is our pleasure to look after her to the highest standard possible.
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Review of

Hilton House

from Teresa E (Granddaughter of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been in Hilton House for a few months now, and I can not fault the home or the staff.
The home is clean and tidy. Staff look after my nan really well, and she is happy to be at Hilton House.
Reply from Scarlett Ward, Relationships and comms coordinator at Hilton HouseThank you for this wonderful review, we are delighted to hear that you are pleased with the standards of care and the performance of our hard-working team of staff. It is our pleasure to care for your nan and we're delighted to have her at Hilton House.
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Review of

Hilton House

from Alison M (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really lovely staff and management. Can't do enough for you, nothing is too much trouble. Would highly recommend Hilton House. Superb.
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Review of

Hilton House

from John J (Son of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gemma the manager is very helpful. Hilton Home is an outstanding home and very well organised and kept in immaculate condition, my father has been doing ever so well since relocating into the home and always has something to keep him occupied
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Review of

Hilton House

from Anita J (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of this care home. The staff are warm, attentive, and genuinely care about the residents' wellbeing. Every member of the team is professional, patient, and goes above and beyond to make sure everyone feels comfortable and valued. The home itself is spotless, well-organised,
and has a calm, welcoming atmosphere. It's clear that the management team take great pride in running the home to a very high standard. Families are kept well-informed and always made to feel part of the process. I have complete confidence that residents here are in excellent Hands !
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Review of

Hilton House

from Martin M (Son of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very well ran and professional. I don't know all the staff's names yet but all are great. Ally , Max and the team are caring and professional, always looking out for the residents .
Definitely not an easy job but Hilton house smash it.
Reply from Anoop Mathew, Home Manager at Hilton HouseThank you so much for your kind words and positive feedback. We're delighted to hear that you find our team caring and professional, and that their efforts make a difference for our residents. All Hilton House team truly appreciate your recognition. Providing the highest level of care is always our priority, and it's wonderful to know that this is reflected in your experience.
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Review of

Hilton House

from Julie A (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel I need to express how very grateful I am with staff at Hilton House for the compassion on getting my mum ready for my daughter's/her granddaughter's wedding day. Unfortunately, my mum was unable to go, so I video called my mum and she watched her granddaughter walk down the aisle at the home.
Thank you to the staff and my mum's old carer who came to the home to help. I can not put into words how much this meant, but thank you from the bottom of my heart.
Reply from Anoop Mathew, Home Manager at Hilton HouseThank you for your lovely words. We're so glad we could help your mum share such a special moment with you all. It was our privilege to support her on the day, and I'll make sure to pass on your thanks to the team. Moments like these are why we do what we do.
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Awards / Recognitions (3)

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