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Care Home Owned by Lovett Care Ltd in Staffordshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Lovett Care Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Lovett Care Ltd are showing below.

View the details of all 13 locations (with 711 reviews) owned by Lovett Care Ltd

Lovett Care Ltd Locations in Staffordshire (1)

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1 Care Home owned by Lovett Care Ltd in Staffordshire
Hilton House

Hilton Road, Hartshill, Stoke-on-Trent ST4 6QZ 

9.7 47 reviews
"Very well ran and professional. I don't know all the staff's names yet but all are great. Ally , Max and the team are caring and…"   Read all 47 reviews
Location Type Care Home

Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1… Read more about Hilton House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 55 Rooms
  • from £980 / week

Lovett Care Ltd Reviews in Staffordshire (47)

9.7

Lovett Care Ltd has a Group Review Score of 9.7 (9.682) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lovett Care Ltd must have a Review Score.

Overall Experience
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  • 47
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Reviewer Connection to Lovett Care Ltd
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Review of

Hilton House

from Martin M (Son of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very well ran and professional. I don't know all the staff's names yet but all are great. Ally , Max and the team are caring and professional, always looking out for the residents .
Definitely not an easy job but Hilton house smash it.
Reply from Anoop Mathew, Home Manager at Hilton House

Thank you so much for your kind words and positive feedback. We're delighted to hear that you find our team caring and professional, and that their efforts make a difference for our residents. All Hilton House team truly appreciate your recognition. Providing the highest level of care is always our priority, and it's wonderful to know that this is reflected in your experience.

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Review of

Hilton House

from Julie A (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel I need to express how very grateful I am with staff at Hilton House for the compassion on getting my mum ready for my daughter's/her granddaughter's wedding day. Unfortunately, my mum was unable to go, so I video called my mum and she watched her granddaughter walk down the aisle at the home.
Thank you to the staff and my mum's old carer who came to the home to help. I can not put into words how much this meant, but thank you from the bottom of my heart.
Reply from Anoop Mathew, Home Manager at Hilton House

Thank you for your lovely words. We're so glad we could help your mum share such a special moment with you all. It was our privilege to support her on the day, and I'll make sure to pass on your thanks to the team. Moments like these are why we do what we do.

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Review of

Hilton House

from Elizabeth B (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy and settled in the home. She has a favourite chair which is hers and hers only. She is happy with her care, and the room is kept very clean and tidy. All the staff are very friendly to Mum and ourselves.
Reply from Anoop Mathew, Home Manager at Hilton House

Thank you very much for your kind feedback. We are delighted to hear that your mum is happy and settled with us, and that she feels comfortable in her favourite chair. It is wonderful to know she is pleased with the care she receives and that her room is maintained to a high standard. We also greatly appreciate your recognition of our staff, who strive to provide a welcoming and supportive environment for both residents and their families.

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Review of

Hilton House

from Dave C (Next of Kin) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staff of Hilton House were very professional, helpful and friendly. They looked after my mother, who suffers from dementia, for 2 weeks of respite care. I cannot fault them and would have no problem using their services again.
Reply from Anoop Mathew, Home Manager at Hilton House

Thank you for your lovely feedback. We're so pleased you're happy with the care at Hilton House, and I'll be sure to pass your kind words on to the team

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Review of

Hilton House

from Sylvie W (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very kind towards mum. They've got to know her and take her likes and dislikes into consideration.
Mum - what she would like is for plates to be warmed when food is served on them.
Reply from Caroline Jones, General Manager at Hilton House

Thank you very much for your feedback, I have shared this with the team. We're delighted you are pleased with your Mums care at Hilton House. Thank you again and take care.

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Review of

Hilton House

from C G (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, residents are looked after, they look happy, and every time I visit it's clean. Any concerns, they are happy to help. I've never had any problems since I have been coming. It would be nice if they had free activity days out, because some people don't have the money to pay for
those kind of luxuries.
Reply from Caroline Jones, General Manager at Hilton House

Thank you very much for your feedback. We're delighted to hear your kind words and take on board your comments regarding the day trips. These will be increased when the weather warms up - we have plans to visit local parks, museums and even a farm in the Spring to see the animals. These will be free to join, with just a small optional cost to feed the animals (only a few pence) or browse gift shops. There is lots coming up! Thanks again and take care.

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Review of

Hilton House

from Natasha C (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is settled and happy, staff are friendly and very helpful. I cannot find anything bad to say about the home. The activities are also spot on. I can't speak highly enough of all the staff at Hilton House.
Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your kind words about the care and support your mum receives. We are delighted with how well she is doing at Hilton House. Thank you again and take care.

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Review of

Hilton House

from K C (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is well looked after and I know she is safe, fed and clean. All staff are excellent.
Reply from Jodi Corbishley, General Manager at Hilton House

Thank you so much for your kind words about our home. We pride ourselves on delivering the very best care and support and it is lovely to hear how happy you are with everything.

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Review of

Hilton House

from Sarah Jane P (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff prepared to go out of their way to help or explain anything. They are always checking how the residents are and if they have any extra needs.
They are always up for a laugh and at the same time make sure everyone is safe. Could not find a better care home. The rooms are cleaned, laundry
done daily and residents are showered daily.
Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for taking the time to review our home. We pride ourselves on delivering exceptional care, so thank you for acknowledging the team, they'll be so happy to hear your feedback. Thanks again.

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Review of

Hilton House

from D K (Husband of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is inviting and I am always made to feel welcome, I visit everyday.
The staff are caring and always look after the residents. I have no concerns with the home and would recommend to others.
Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your wonderful review of Hilton House! Our team will be so pleased to read your comments. Thanks again and take care.

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Review of

Hilton House

from S S (Granddaughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad's care was outstanding, he was treated with dignity and respect and really enjoyed the daily activities. When my grandad's needs changed, he went to a nursing care home, we as a family were sad to be leaving Hilton House.
Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for the lovely review of our home, we are thrilled to hear how happy you are with everything. We pride ourselves on delivering exceptional care and will share your feedback with the team.

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Review of

Hilton House

from Sharon D (Granddaughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad came to Hilton House following a fall and has not been able to walk again, he also has dementia and parkinsons disease. The care he receives is outstanding, nothing is too much trouble, all the staff are very friendly and helpful. He's very settled and made a few friends whom he enjoys playing
dominos with. Well done to all the staff, you are amazing.
Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your kind words about the care and support your Grandad receives, we are delighted with how well he has settled into his new home.

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Review of

Hilton House

from E B (Friend of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend in this home is loving her time there. She enjoys the activities and going out to pub lunches. The staff are really helpful and the manager is helpful and always has time to answer any concerns.
Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for taking the time to review our home. It is lovely to hear how happy you are with the care and support your friend receives. We look forward to seeing you soon.

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Review of

Hilton House

from Susan L (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went into Hilton House in December 2023 and is still there! He is cared for very well the carers know him well and get him to join in with activities! He loves colouring, playing games and teasing the staff which they find funny! He is now unable to walk so is in a wheelchair he is 91 years old
and has several disabilities but he gets taken out for lunch and depending on the weather gets to go on other trips! Dad doesn’t communicate with others very well unfortunately but the caring staff are always willing to make him comfortable. He’s now in a safe environment and has lovely meals and snacks! And has full care 24/7 I highly recommend Hilton House so if you’re looking for a home for a relative rest assured this is home from home! Relatives are always made very welcome too.
Reply from Jodi Corbishley, General Manager at Hilton House

We pride ourselves on delivering the very best care and support to our residents so it is always lovely to receive feedback acknowledging this. Thank you for your lovely review I will share it with the team.

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Review of

Hilton House

from Hellen W (Friend of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our friend was permitted to remain in his room as much as he wanted to.
The carers understood his nature and reluctance to "join in" and seemed to respect that.
He was treated with respect. He did not like being woken up before 7:30am!
Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.

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Review of

Hilton House

from Carole S (Sister of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in Hilton House for almost 10 years. During his time here, he has been settled and for the most part been very happy. And the staff are very good.
Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.

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Review of

Hilton House

from Jackie G (Relative of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the time my aunt arrived at this home, I can say that she settled in straight away and is very happy and content. The staff and management team are committed and friendly and nothing is too much trouble. There is always something for the residents to get involved in if they wish as well as frequent
days out including pub lunches. My aunt is well cared for, happy and moving here has made a huge difference to her life.
Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.

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Review of

Hilton House

from Patricia W (Friend of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The person I visit has all her mental faculties but is unable to walk and her eyesight and hearing are poor. As a result, she does not have much stimulation and feels depressed and bored. She can just about make out some of the activities provided but cannot see or hear the television. She sits in a
chair all day long and says that she just wishes for death. She is unable to fully interact with other residents due to her hearing and usually cannot understand them if they try and talk to her, as they have their own 'problems'. The staff are kind and helpful but obviously, they have many other residents to assist. A set of headphones linked to a radio would perhaps help to make her life and others in a similar situation more meaningful.
Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for sharing your feedback. We pride ourselves on delivering person-centred care and will review your comments.

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Review of

Hilton House

from Anita W (Daughter of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My beautiful Mum was accepted for an urgent assessment when my dad was admitted to hospital. All the staff were amazing and happily Mum settled very quickly. After her trial, she was accepted permanently. During this time my dad has been having an assessment elsewhere.
My dream was to get them both
settled, together.
They are now both together and settling within Hilton House - thanks to all the care and support from the staff. Fairytales do come true!
Reply from Teresa Lynskey, Regional Manager at Hilton House

Thank you so much for your kind words, we are delighted to hear how happy you are with the home and how well your parents have settled. It is so important that couples can stay together and we are thrilled this has happened.

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Review of

Hilton House

from P W (Son of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Unfortunately, things took a very negative turn when my father’s behaviour was affected as a result of a UTI. Despite remaining compliant and the odd behaviour not recurring following a course of antibiotics, he was served notice on his stay here. The notice was preceded with a phone call telling me
not to be concerned as it was being served to “get the right support from Social Services”.
Forcing a 91 year old man to leave is not what I expected of this care home.
Reply from Stephanie Sheer, General Manager at Hilton House

We are extremely disappointed to hear of your concerns regarding your fathers’ support here at Hilton House.
As an organisation we pride ourselves on delivering exceptional care and support and we are confident that we have acted appropriately in the circumstances.
Our priority is ensuring that the care and support provided to all of our residents is in line with the individual's care plan and our registration with the Care Quality Commission (CQC). Unfortunately there are situations where we feel that we cannot meet a resident’s needs and in their best interests an alternative placement that is more suitable needs to be found.

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Awards / Recognitions (2)

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