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Care Home Owned by Lovett Care Ltd in Staffordshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Lovett Care Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Lovett Care Ltd are showing below.

View the details of all 29 locations (with 1963 reviews) owned by Lovett Care Ltd

Lovett Care Ltd Locations in Staffordshire (1)

 - Browse 1 Care Home owned by Lovett Care Ltd in Staffordshire
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Hilton House
Hilton Road, Hartshill, Stoke-on-Trent ST4 6QZ 
9.8 56 reviews
Hilton House, Stoke-on-Trent, Staffordshire
"I always find the staff courteous and helpful. Although my uncle would prefer to be at home, he realises that he is dependent upon the…"   Read all 56 reviews
  • from £1,050 / week
  • 55 Rooms
Location Type Care Home

Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Lovett Care Ltd Reviews in Staffordshire (56)

9.7

Lovett Care Ltd has a Group Review Score of 9.7 (9.731) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lovett Care Ltd must have a Review Score.

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Review of

Hilton House

from Alfreda P (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so impressed with the care and patience your team show my mum, she can be extremely cranky and 'the boss' and not be very cooperative at times and everyone is still so very kind well done to all of you kindest regards
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Review of

Hilton House

from Lilian B (Sister of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy how my sister Hazel is been looked after. I have no complaints.
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Review of

Hilton House

from John H (Nephew of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff courteous and helpful. Although my uncle would prefer to be at home, he realises that he is dependent upon the staff and is content to be a resident.
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Review of

Hilton House

from A D (Daughter of Resident) published on 19 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are pleased that Mum is more settled and happy in Hilton House.
The things that we were concerned with have been dealt with promptly.
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Review of

Hilton House

from Aimee G (Granddaughter of Resident) published on 19 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely care home, and the staff are so nice. I'm very happy my nan is here.
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Review of

Hilton House

from M H (Son of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident at Hilton House. She is a nice lady, 98, she is well cared for and appears happy in the home.
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Review of

Hilton House

from Teresa E (Granddaughter of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been in Hilton House for a few months now, and I can not fault the home or the staff.
The home is clean and tidy. Staff look after my nan really well, and she is happy to be at Hilton House.
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Review of

Hilton House

from Alison M (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really lovely staff and management. Can't do enough for you, nothing is too much trouble. Would highly recommend Hilton House. Superb.
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Review of

Hilton House

from John J (Son of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gemma the manager is very helpful. Hilton Home is an outstanding home and very well organised and kept in immaculate condition, my father has been doing ever so well since relocating into the home and always has something to keep him occupied
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Review of

Hilton House

from Anita J (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of this care home. The staff are warm, attentive, and genuinely care about the residents' wellbeing. Every member of the team is professional, patient, and goes above and beyond to make sure everyone feels comfortable and valued. The home itself is spotless, well-organised,
and has a calm, welcoming atmosphere. It's clear that the management team take great pride in running the home to a very high standard. Families are kept well-informed and always made to feel part of the process. I have complete confidence that residents here are in excellent Hands !
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Review of

Hilton House

from Martin M (Son of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very well ran and professional. I don't know all the staff's names yet but all are great. Ally , Max and the team are caring and professional, always looking out for the residents .
Definitely not an easy job but Hilton house smash it.
Reply from Anoop Mathew, Home Manager at Hilton HouseThank you so much for your kind words and positive feedback. We're delighted to hear that you find our team caring and professional, and that their efforts make a difference for our residents. All Hilton House team truly appreciate your recognition. Providing the highest level of care is always our priority, and it's wonderful to know that this is reflected in your experience.
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Review of

Hilton House

from Julie A (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel I need to express how very grateful I am with staff at Hilton House for the compassion on getting my mum ready for my daughter's/her granddaughter's wedding day. Unfortunately, my mum was unable to go, so I video called my mum and she watched her granddaughter walk down the aisle at the home.
Thank you to the staff and my mum's old carer who came to the home to help. I can not put into words how much this meant, but thank you from the bottom of my heart.
Reply from Anoop Mathew, Home Manager at Hilton HouseThank you for your lovely words. We're so glad we could help your mum share such a special moment with you all. It was our privilege to support her on the day, and I'll make sure to pass on your thanks to the team. Moments like these are why we do what we do.
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Review of

Hilton House

from Elizabeth B (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy and settled in the home. She has a favourite chair which is hers and hers only. She is happy with her care, and the room is kept very clean and tidy. All the staff are very friendly to Mum and ourselves.
Reply from Anoop Mathew, Home Manager at Hilton HouseThank you very much for your kind feedback. We are delighted to hear that your mum is happy and settled with us, and that she feels comfortable in her favourite chair. It is wonderful to know she is pleased with the care she receives and that her room is maintained to a high standard. We also greatly appreciate your recognition of our staff, who strive to provide a welcoming and supportive environment for both residents and their families.
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Review of

Hilton House

from Dave C (Next of Kin) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staff of Hilton House were very professional, helpful and friendly. They looked after my mother, who suffers from dementia, for 2 weeks of respite care. I cannot fault them and would have no problem using their services again.
Reply from Anoop Mathew, Home Manager at Hilton HouseThank you for your lovely feedback. We're so pleased you're happy with the care at Hilton House, and I'll be sure to pass your kind words on to the team
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Review of

Hilton House

from Sylvie W (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very kind towards mum. They've got to know her and take her likes and dislikes into consideration.
Mum - what she would like is for plates to be warmed when food is served on them.
Reply from Caroline Jones, General Manager at Hilton HouseThank you very much for your feedback, I have shared this with the team. We're delighted you are pleased with your Mums care at Hilton House. Thank you again and take care.
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Review of

Hilton House

from C G (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, residents are looked after, they look happy, and every time I visit it's clean. Any concerns, they are happy to help. I've never had any problems since I have been coming. It would be nice if they had free activity days out, because some people don't have the money to pay for
those kind of luxuries.
Reply from Caroline Jones, General Manager at Hilton HouseThank you very much for your feedback. We're delighted to hear your kind words and take on board your comments regarding the day trips. These will be increased when the weather warms up - we have plans to visit local parks, museums and even a farm in the Spring to see the animals. These will be free to join, with just a small optional cost to feed the animals (only a few pence) or browse gift shops. There is lots coming up! Thanks again and take care.
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Review of

Hilton House

from Natasha C (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is settled and happy, staff are friendly and very helpful. I cannot find anything bad to say about the home. The activities are also spot on. I can't speak highly enough of all the staff at Hilton House.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for your kind words about the care and support your mum receives. We are delighted with how well she is doing at Hilton House. Thank you again and take care.
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Review of

Hilton House

from K C (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is well looked after and I know she is safe, fed and clean. All staff are excellent.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you so much for your kind words about our home. We pride ourselves on delivering the very best care and support and it is lovely to hear how happy you are with everything.
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Review of

Hilton House

from Sarah Jane P (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff prepared to go out of their way to help or explain anything. They are always checking how the residents are and if they have any extra needs.
They are always up for a laugh and at the same time make sure everyone is safe. Could not find a better care home. The rooms are cleaned, laundry
done daily and residents are showered daily.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for taking the time to review our home. We pride ourselves on delivering exceptional care, so thank you for acknowledging the team, they'll be so happy to hear your feedback. Thanks again.
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Review of

Hilton House

from D K (Husband of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is inviting and I am always made to feel welcome, I visit everyday.
The staff are caring and always look after the residents. I have no concerns with the home and would recommend to others.
Reply from Jodi Corbishley, General Manager at Hilton HouseThank you for your wonderful review of Hilton House! Our team will be so pleased to read your comments. Thanks again and take care.
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Awards / Recognitions (3)

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