Care Homes Owned by Lovett Care Ltd in Merseyside

I really can't recommend Formby Manor highly enough!

Staff have started to feel like an extension of our family, they care for dad as if he was their own.

Mum has received excellent care all round since moving in a few months ago. The staff are fantastic. For instance, even if they are taking a break outside, they still offer to help getting Mum into the car. And when she had a fall, they brought a nurse from upstairs to check her over and kept me informed about calling the paramedics and progress. They also encourage her to join activities and even helped her create a quiz for the other residents. I highly recommend them.

I cannot find fault with Formby Manor. Everybody in the home takes time both with the residents - their families. The facilities are exceptional. It is like being in a hotel. The home is spacious. The garden areas are well maintained. The food is of a high standard & the dining rooms are like a restaurant with tablecloths and menus. Nothing is too much trouble. The residents are all treated as individuals. The care shown is genuine. The daily activities cater for all & the trips out are just another nice touch. Highly recommend. Thank you all

Dad is so happy living at Charlotte House. Best decision we made. He couldn't think about living anywhere else now. Thankyou from the bottom of our hearts.

It gave us peace of mind to know she was being cared for by people who genuinely care. She is looking forward to the next stay

Moving a loved one into care is never an easy decision, but Formby Manor has given us complete peace of m

My mother came to Charlotte House in mid February 2026, having been in residential care elsewhere for five and a half years. Mums dementia/alzheimer's had become more challenging and it was mutually agreed that she needed a different form of care, albeit not EMI. Charlotte House was just the answer. Mum had a lovely room which was kept immaculately clean and she always had clean clothing available in her dressing table. The clothes cleaning regime was excellent, particularly as mum was incontinent and had very little awareness of her daily needs. The food was good and her carers and all staff were lovely, with good senses of humour, which mum liked, and they provided quick attention when interventions were required. Sadly mum passed away very suddenly at the beginning of May, and we received a very nice condolence card from the home.

When you arrive at the nursing home, always say "hello"; sometimes management acknowledges you. Now I am in customer service, it takes nothing to say hello. I know people are busy, but in front of visitors, always pass the time of day. When you ask a problem, you feel as if it a inconvenience, but when being shown around. completely different. Very dissatisfied as pay a lot of money

My dad has been resident at Charlotte House for 6 months. I only have praise for the work that they do. Thank you.

A welcoming and friendly environment giving dignity and life to all residents with every worry and anxiety caringly overcome, and both service user and family listened to, and well fed. A delightful and caring place.

My mum has been in Formby manor 2 years she is doing so well the staff are top class she is so happy always a big smile on her face also always taking part in the activities all of that staff from the management to all the carers can't do enough for her. I live.in Greece so it gives me peace of mind knowing she is looked after so well just want to thank your wonderful team..

My mother in law stayed at Formby Manor recently for respite, we cannot thank the staff enough for the care and attention they gave her during her stay .Always important to feel are lover ones are being looked after ,we felt very comfortable in this respect.

She has nothing but praise for the staff - and I feel the same. Recommend 100%

Mum has settled well into her new home and this is down to the wonderful, hard working and dedicated staff, which are extremely well led by the management team. There is always a warm welcome when we visit mum and we always find mum happy and enjoying her day. Mum finds her room comfortable and enjoys her meals and snacks throughout the day. We all enjoy going downstairs to the cafe area and enjoying a drink together, in comfort and meeting other residents families. There is always a lovely ambience. Mum also enjoys sitting within the lounge area which has a lovely view of the lake. Sometimes the garden area is her choice which has comfortable seating. A settled, happy mum takes a lot of stress and worry from us as a family. We can only thank everyone at the Waterside for this.

I would have given a higher mark if the dining area had a quieter section where those people who did not require as much help with eating etc could be seated together. Some facilities i.e. bed, bed table, shower (lack of maintenance?) (due to ongoing work being carried out?). Staff good, maybe a few more needed because of number of people needing facilities (i.e. different needs).

I was very impressed with the overall atmosphere and the quality of the service provided. The resident's room was very comfortable, and had a lovely view towards the lakes. Top marks to the staff who were helpful and supportive.

My relative is being v well looked after at Formby. She's happy, well fed, lots of social involvement and care. I'm happy that she is receiving great care. The care staff keep me involved of any issues in her health care and their communication is good.

We were very grateful for the care my mum received during her last couple of months. Knowing she had round the clock care while she was in the home was very reassuring for our family.

Thank you to every single member of the Formby Manor team. You are an absolute credit to your profession.