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Care Homes Owned by Lovett Care Ltd in Merseyside

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Lovett Care Ltd in Merseyside

Only the locations & reviews in Merseyside for Lovett Care Ltd are showing below.

View the details of all 12 locations (with 583 reviews) owned by Lovett Care Ltd

Lovett Care Ltd Locations in Merseyside (2)

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2 Care Homes owned by Lovett Care Ltd in Merseyside
Charlotte House Care Home

Church Road, Bebington, Wirral CH63 3DZ 

9.8 78 reviews
"Charlotte House is a modern, spacious and welcoming care home. All staff from the cleaners up to the management are helpful and efficient,…"   Read all 78 reviews
Location Type Care Home

Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely surroundings. Upon arrival, residents are supported by the staff to… Read more about Charlotte House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 103 Rooms from £1,305 / week
The Waterside Care Home

37 Millfields, Eccleston, St Helens WA10 5NS 

9.4 8 reviews
"What a fantastic, beautiful environment for the residents and family members to enjoy. The staff are amazing, caring, professional, and…"   Read all 8 reviews
Location Type Care Home

The Waterside Care Home in St Helen's Merseyside, is run by Lovett Care group. Offering compassionate, respectful and high quality care from trained staff, the care home offer people the care they need. This is based on a detailed assessment… Read more about The Waterside Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 64 Rooms

Lovett Care Ltd Reviews in Merseyside (86)

9.7

Lovett Care Ltd has a Group Review Score of 9.7 (9.725) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lovett Care Ltd must have a Review Score.

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Review of

Charlotte House Care Home

from Ellie C (Wife of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charlotte House is a modern, spacious and welcoming care home. All staff from the cleaners up to the management are helpful and efficient, as well as displaying a caring, gentle approach to the residents. They do what they say they will and the organisation is tremendous. My husband is a stickler for
time. He said 'they say they'll be there at a time and they are, I don't know how they do it!'. Charlotte House staff have made the difficult transition from 52 years living together much more bearable that it would otherwise have been. Thank you.
Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you so much for your wonderful comments for the team here at Charlotte House, in particular your husband's care and the support you have received from our team. They'll be so happy to read your feedback, as am I! Thank you again and take care.

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Review of

The Waterside Care Home

from S A (Sister of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fantastic, beautiful environment for the residents and family members to enjoy. The staff are amazing, caring, professional, and friendly; nothing is too much trouble for them. The attention that is shown to the residents is very reassuring for their loved ones. The activities and entertainment
staff put on tremendous effort so that each day is filled and enjoyable. As a family, we are very appreciative of the excellent care being provided. Many thanks.
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you so much for your kind words. We're so pleased to read your feedback - I'm looking forward to sharing this with the team! Thanks again and take care.

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Review of

The Waterside Care Home

from M G (Sister of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my brother at The Waterside Care Home in May, and found everything about it excellent. Even though it wasn't long open, they didn't experience any teething problems, which was fantastic. Long may the excellent care continue and I wish staff and residents all the best in the future.
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you for your fantastic feedback, we're grateful for your kind words. We look forward to welcoming you back to The Waterside. Thanks again and take care.

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Review of

The Waterside Care Home

from Debbie R (Daughter-in-law of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing place I felt at ease with leaving here for 2 weeks I really love all the staff who are extremely helpful and reassuring I especially love the entertainment t called tonight who seems to keep all motivated including all the visitors and family it's been so nice to see everyone come
out of their shells I would definitely recommend this to anyone.
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you so much for your wonderful comments on our home and team. I'm delighted to hear your feedback and I will enjoy sharing it with the rest of the team! Thank you again for your review, take care.

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Review of

Charlotte House Care Home

from A R (Niece of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the nursing care staff are kind and efficient. The cleaning staff are hard working and good humoured. Catering is a good standard. Reception and administration staff are very pleasant and efficient.
The manager is evasive, illusive and difficult to contact and avoids personal contact with residents
and relatives. In a whole year I have not met him once and I have only glimpsed him four times. He does not return phone calls when arranged. He is indeed remote.
Reply from Katie Westwick, Marketing Manager at Charlotte House Care Home

Thank you for your feedback. We're pleased your comments about your experiences with our nursing, cleaning, catering, and reception teams, who work hard to deliver high standards of care. However, we were surprised and saddened by your comments about the Home Manager. While we take all concerns seriously, we must respectfully clarify that your remarks do not reflect his role accurately. He is present daily, actively engaged with residents and families, and has made numerous efforts to speak with you, even outside standard hours. Given the seriousness and inaccuracy of your claims, we have escalated this to carehome.co.uk as we believe the comments are not a fair reflection of the facts. We do understand how emotional and stressful care decisions can be and remain committed to listening and supporting families. Please don't hesitate to contact our team directly if you'd like to discuss anything further.

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Review of

The Waterside Care Home

from Elizabeth S (Friend of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience when visiting The Waterside Care Home has been excellent, staff are friendly and very attentive, always smiling, appearance well groomed and uniform looks excellent, always ready to assist. Lots of activity and clients are well cared for.
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you very much for your feedback for our team at The Waterside. I'm delighted with your comments, and I'll make sure they're shared with the wider team. Thanks again and take care.

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Review of

The Waterside Care Home

from Kenneth B (Brother of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend the Waterside Care Home highly enough. The facilities are immaculate, thoroughly designed, incredibly welcoming. The activities and social events are another highlight and there is always something to look forward to. I am really pleased to see my sister and other residents so engaged
and happy. As a loved one, it is reassuring to know that I am kept informed and involved every step of the way. The staff are always approachable and ready to answer questions. I am truly grateful for the incredible care provided and and would wholeheartedly recommend this exceptional care home to anyone for their loved ones.
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you very much for your kind words. We're delighted with your feedback, particularly your reference to our activities programme - we love that there's always song and laughter coming from our home! Your recommendation of The Waterside is greatly appreciated. Thank you again, and take care.

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Review of

Charlotte House Care Home

from Sandra M (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was fast tracked from hospital for end of life care. She was there for just over a week before sadly passing away. I can only say that we felt very lucky that mum went to Charlotte House, because her care was outstanding. All the staff were brilliant and ensured mum's last few days were
comfortable and peaceful.
Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you so much for your wonderful feedback. We are over the moon with your comments and feel very lucky to have had the pleasure of knowing your lovely mother. I am looking forward to sharing your kind words with my team. Thank you again and take care.

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Review of

The Waterside Care Home

from J H (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic beautiful home! All the staff are amazing, everything is dealt with professionally and the care they have for their residents is outstanding. The entertainment team are unbelievable and make each resident feel so special. I feel so reassured with everyone and everything! It is one big happy
family. Thank you so much!
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you so much for your wonderful feedback! We're so pleased to hear your kind words about our beautiful home and fantastic team - they'll be delighted to hear your comments. We're excited to create many more special memories together as part of our Waterside family. Thanks again, and take care.

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Review of

The Waterside Care Home

from Tara R (Granddaughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank the caring and initiative staff who are looking after our 97 year old Grandmother. She has settled so quickly and is thriving in your care. Thank you.


We couldn't be more delighted with the quality of care, high quality rooms and facilities, and the ongoing activities and constant

friendly faces. The staff really do seem to have a calling in their roles and this sector. The rooms, lounges, beauty salon, terrace and all the facilities are outstanding and more like a 5 star hotel crossed with a homely feel. We feel relieved to know Gran is in a safe, social environment. Thank you also for making all our family so welcome each time we come visit.
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Review of

The Waterside Care Home

from C A (Wife of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class surroundings and care the staff have made my husband and I very welcome Every request I have made has been carried out ,nothing is too much trouble for the manager,,carers, housekeepers ,chef and maintenance staff I am so happy and reassured The Waterside is my husbands home
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Review of

Charlotte House Care Home

from Joyce B (Wife of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I came to the home to view a room - to this date I have found everyone most helpful, caring, professional and welcoming. All staff are so friendly and nothing is too much trouble. Everywhere is so clean, the menu is appetising, delicious and well presented. Thank-you to you all.
Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you very much for your kind words. We're very pleased to have welcomed you to the Charlotte House community and I look forward to sharing your comments with the team. Thanks again and take care.

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Review of

Charlotte House Care Home

from Claire R (Granddaughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandad has been in care home for a while now. Cannot fault the care given. Nothing is too much trouble. Thank you from my heart.
Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for your very kind words, it's a pleasure caring for your Grandad. I look forward to sharing your review with my team. Take care and thanks again.

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Review of

Charlotte House Care Home

from M O (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for every member of staff at Charlotte House Care Home. The circumstances for my mum living here were not expected and it was daunting choosing the right home for her - but I needn't have worried. Mum is happy, well cared for and I cannot fault her care. Thank you to all the
staff.
Reply from Phillip Evans, General Manager at Charlotte House Care Home

Thank you very much for your kind words for our home and the care team here at Charlotte House. We're so pleased to read your comments and will continue to enjoy caring for your Mum. Take care.

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Review of

Charlotte House Care Home

from C A (Son of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum came to live in the nursing home, she has been extremely well looked after. All the staff are very pleasant, helpful and professional at all times, her room is bright and homely and all her needs are met. As her family, we are very pleased with her care. We feel we have a good rapport with
the staff who are very approachable.
Reply from Katie Westwick, Marketing Manager at Charlotte House Care Home

We're so happy to ready your fantastic comments, thank you for taking the time to send your review in. I will ensure the team receives the feedback as they'll be so pleased. Thank you again and take care.

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Review of

Charlotte House Care Home

from Y F (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my mothers needs to always be met, especially with enthusiasm and a smile. I have constantly kept asking questions about my mother's medications and all her unique needs and have always been reassured by everyone. They have been with us every step of the way.
Reply from Phillip Evans, General Manager at Charlotte House Care Home

Thank you for your wonderful comments on Charlotte House, in particular your mother's care and the support you have received from our team. They'll be so happy to read your feedback. Thank you again and take care.

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Review of

Charlotte House Care Home

from Stephen H (Son of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care and comfort at Charlotte House Care Home.
We cannot express enough gratitude for the outstanding care that Charlotte House Care Home has provided for our mother. From the moment we chose this facility, we felt a deep sense of peace knowing she would be in the best possible hands. Every
single day, the team ensures that her days are filled with comfort, love, and the dignity she so rightfully deserves.
The staff go above and beyond to create a serene and warm environment, always attentive to her needs, and making sure she feels valued and cared for. It's incredibly reassuring to see how much genuine care and affection she receives. They not only provide excellent professional care but also foster a nurturing, family-like atmosphere. Mum is always calm and content, surrounded by kindness, and that is all we could ever hope for.
Thank you, Charlotte House Care Home, for everything you do!
Reply from Phillip Evans, General Manager at Charlotte House Care Home

Thank you very much for your wonderful feedback on your mother's experience with us at Charlotte House. We're delighted with your comments and will continue to do our very best to give your mother a fantastic home to enjoy. I will ensure our wider team receives your feedback too. Take care!

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Review of

Charlotte House Care Home

from Ann D (Friend of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed by the patience and tolerance of the caring, reception, and cleaning staff.
Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for your review of Charlotte House. We are so pleased that you are happy with the support received from everyone in our team. I will be sure to pass your feedback on to them.

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Review of

Charlotte House Care Home

from H R (Great-granddaughter of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charlotte House is always welcoming and accommodating. My nanna loves all the staff. I would recommend this home to any family looking for a trustworthy and hardworking care staff.
Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you so much for taking the time to write a review. We strive to provide exceptional care and support at Charlotte House, so I will be sure to pass your feedback on to our team.

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Review of

Charlotte House Care Home

from Kris C (Son of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean.
Friendly.
Efficient care.
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Awards / Recognitions (2)

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