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Care Homes Owned by Lovett Care Ltd in Merseyside

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Lovett Care Ltd in Merseyside

Only the locations & reviews in Merseyside for Lovett Care Ltd are showing below.

View the details of all 29 locations (with 1963 reviews) owned by Lovett Care Ltd

Lovett Care Ltd Locations in Merseyside (3)

 - Browse 3 Care Homes owned by Lovett Care Ltd in Merseyside
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The Waterside Care Home
37 Millfields, Eccleston, St Helens WA10 5NS 
10 21 reviews
The Waterside Care Home, St Helens, Merseyside
"Mum has settled well into her new home and this is down to the wonderful, hard working and dedicated staff, which are extremely well led…"   Read all 21 reviews
  • from £1,450 / week
  • 64 Rooms
Location Type Care Home

The Waterside Care Home in St Helen's Merseyside, is run by Lovett Care group. Offering compassionate, respectful and high quality care from trained staff, the care home offer people the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Formby Manor Care Home
67 Liverpool Road, Formby, Liverpool L37 6BU 
9.7 75 reviews
Formby Manor Care Home, Liverpool, Merseyside
"My mum has been in Formby manor 2 years she is doing so well the staff are top class she is so happy always a big smile on her face also…"   Read all 75 reviews
  • from £1,475 / week
  • 76 Rooms
Location Type Care Home

Formby Manor Care Home in Liverpool offers care and support in a friendly home. Trained staff give care home residents the chance to take get the support they need and join activities like music ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Charlotte House Care Home
Church Road, Bebington, Wirral CH63 3DZ 
9.6 82 reviews
Charlotte House Care Home, Wirral, Merseyside
"My Grandmother is a resident at Charlotte House. No complaints. Amazing care. Lots of activities. Food is great. Lovely caring team.…"   Read all 82 reviews
  • from £1,350 / week
  • 103 Rooms
Location Type Care Home

Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

Lovett Care Ltd Reviews in Merseyside (178)

9.7

Lovett Care Ltd has a Group Review Score of 9.7 (9.731) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lovett Care Ltd must have a Review Score.

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Review of

Formby Manor Care Home

from Alison D (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A welcoming and friendly environment giving dignity and life to all residents with every worry and anxiety caringly overcome, and both service user and family listened to, and well fed. A delightful and caring place.
Reply from Emma Shenton, Relationship and Communications Coordinator at Formby Manor Care HomeThank you so much for your kind review.
We're really pleased to hear that residents feel supported and listened to, and that families feel involved and reassured. Creating an environment where everyone feels respected and cared for is very important to us. Your feedback means a great deal to our whole team Thank You
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Review of

Formby Manor Care Home

from Janet K (Daughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Formby manor 2 years she is doing so well the staff are top class she is so happy always a big smile on her face also always taking part in the activities all of that staff from the management to all the carers can't do enough for her. I live.in Greece so it gives me peace of mind
knowing she is looked after so well just want to thank your wonderful team..
Reply from Emma Shenton, Relationship and Communications Coordinator at Formby Manor Care HomeThank you so much for your lovely feedback, I will ensure this is passed to the team. I am so happy to hear your mum is happy and you have peace of mind living further away, this means the world to us at Formby Manor
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Review of

Formby Manor Care Home

from Kevin R (Son-in-law of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law stayed at Formby Manor recently for respite, we cannot thank the staff enough for the care and attention they gave her during her stay .Always important to feel are lover ones are being looked after ,we felt very comfortable in this respect.
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you very much for your lovely response, I will ensure this lovely feedback is passed to the team. We miss you mum inlaw and she is always welcome back anytime
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Review of

Formby Manor Care Home

from Helen W (Daughter of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Formby Manor in February 2026. She had always been adamant that she would never "go into care" and was very independent.
When it was clear that she could not manage safely at home anymore, mum thankfully made the decision that she needed residential care and I was so lucky to find
Formby Manor as the solution. Mum was still very unsure and concerned about what it would be like, but the staff instantly made her feel so welcome! They were warm, reassuring and caring.
Mum has flourished and is far more socially active now than she was at home. With the encouragement of staff she decided to join in the numerous activities (including a recent day out, something that would never have happened if she had remained at home)
Mum has a lovely room, proper home cooked meals, frequent social contact throughout the day - and her mood is so much brighter than when she was at home.
She has nothing but praise for the staff - and I feel the same. Recommend 100%
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you for you lovely feedback, your comments mean the worlds to me and the staff at Formby Manor. She is an absolute pleasure and makes me laugh every day, she has a lovely sense of humour
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Review of

The Waterside Care Home

from Margaret H (Daughter of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled well into her new home and this is down to the wonderful, hard working and dedicated staff, which are extremely well led by the management team. There is always a warm welcome when we visit mum and we always find mum happy and enjoying her day. Mum finds her room comfortable and enjoys
her meals and snacks throughout the day. We all enjoy going downstairs to the cafe area and enjoying a drink together, in comfort and meeting other residents families. There is always a lovely ambience. Mum also enjoys sitting within the lounge area which has a lovely view of the lake. Sometimes the garden area is her choice which has comfortable seating. A settled, happy mum takes a lot of stress and worry from us as a family. We can only thank everyone at the Waterside for this.
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Review of

Charlotte House Care Home

from M A (Wife of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would have given a higher mark if the dining area had a quieter section where those people who did not require as much help with eating etc could be seated together. Some facilities i.e. bed, bed table, shower (lack of maintenance?) (due to ongoing work being carried out?). Staff good, maybe a few
more needed because of number of people needing facilities (i.e. different needs).
Reply from Scarlett Ward, Relationships and comms coordinator at Charlotte House Care HomeThank you so much for your valued feedback. We are happy to hear that you are pleased with the home staff, who all work extremely hard to ensure they deliver a high level of care. We take all feedback and concerns seriously, and we would like to reassure you that we now have a hospitality assistant who started with the home. We work to promote residents' choices in where and who they wish to sit with, and the rooms are regularly audited and refurbished between admissions. Please feel welcome to get in touch with a member of our staff if you have any questions, who would be happy to help you further.
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Review of

The Waterside Care Home

from Michael E (Nephew of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the overall atmosphere and the quality of the service provided. The resident's room was very comfortable, and had a lovely view towards the lakes. Top marks to the staff who were helpful and supportive.
Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care HomeThank you for taking the time to leave such positive comments. We're pleased to hear that the home, the room and the overall service met your expectations, and that the view and environment added to your experience. Your recognition of our helpful and supportive staff is truly appreciated.
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Review of

Formby Manor Care Home

from M P (Power of Attorney of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is being v well looked after at Formby. She's happy, well fed, lots of social involvement and care. I'm happy that she is receiving great care. The care staff keep me involved of any issues in her health care and their communication is good.
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you so much for your lovely feedback, I will ensure this is passed to the team. I am so happy to hear your relative is happy, this means the world to use at Formby Manor
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Review of

The Waterside Care Home

from J R (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very grateful for the care my mum received during her last couple of months. Knowing she had round the clock care while she was in the home was very reassuring for our family.
Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care HomeThank you for taking the time to leave this thoughtful feedback. We are pleased to know that the care and support your mum received provided comfort and peace of mind for your family during a difficult time. Your appreciation means a great deal to our team.
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Review of

Formby Manor Care Home

from Lisa K (Daughter of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Formby Manor mid February for end of life nursing care.
I had been advised to visit a number of other care homes in the area, which I did, and none compared to Formby Manor. I visited un-announced and from the moment I walked in I knew it was the right place for my mum. The care home
itself is spotlessly clean, welcoming and the decor / surroundings are exceptional. Due to my mum's illness, her deterioration was quick but all the way through her care I was notified of every change in her condition. The nursing team and care assistants that looked after my mum did so with genuine compassion, sensitivity, kindness and respect. I really could not have asked for more at such a difficult time. The kindness to me and dignity you showed to my mum at the time she passed away will stay with me forever.
Thank you to every single member of the Formby Manor team. You are an absolute credit to your profession.
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you so much for taking the time to share your heartfelt feedback. We are truly honoured that you chose Formby Manor to care for your mum during such an important and emotional time.
Your kind words about our home, most importantly our team mean a great deal to us. Providing compassionate, dignified end-of-life care is something we take very seriously, and it is reassuring to know that you felt fully informed, supported, and cared for throughout your mum's time with us.
I will be sure to share your comments with our nursing and care teams, who will be deeply touched to know that their kindness, sensitivity, and respect made a difference to both your mum and to you as a family. Knowing that our care brought comfort during such a difficult period is the greatest compliment we could receive.
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Review of

The Waterside Care Home

from G B (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum recently died having spent the last 10 months of her life at Waterside St Helens. She was 3 weeks shot of her 95th birthday and her mobility was very poor - so it was not a surprise, and she chose not to be admitted to hospital. The 'end of life' care at the home was excellent. She was treated
with care, compassion _ kindness from all members of the team - from nurses to cleaners - they literally couldn't do enough for her. She passed away peacefully + painlessly with family present. You staff are your greatest asset. Treat them well.
Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care HomeThank you for taking the time to share such a heartfelt review during what we know is a difficult period for you and your family. Please accept our deepest condolences on the loss of your Mum. It was a privilege for all of us at The Waterside to care for her over the past 10 months.
We are truly grateful for your kind words about the team and the end-of-life care your Mum received. Ensuring comfort, dignity and compassion at every stage of life is at the core of what we do and knowing that your Mum felt supported and peaceful means a great deal to us. Your recognition of every member of the team, from nurses to housekeeping, will be shared with them and I know it will mean so much.

Thank you again for your trust, your kindness and your thoughtful reminder about valuing our staff. We are honoured to have been part of your Mum's journey and to have supported your family through her final days.
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Review of

Charlotte House Care Home

from Mihaela M (Granddaughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandmother is a resident at Charlotte House. No complaints. Amazing care. Lots of activities. Food is great. Lovely caring team. Management very approachable. Great domestic team. Amazing cleaning standards. Thank you for all you do.
Reply from Phil Evans, General Manager at Charlotte House Care Homemany thanks for your very kind review, I'm glad to hear that you find the care provided to Grandmother is amazing, lots of activities and the food is great. its been a pleasure caring for Grandmother, i will pass your comments on to the team .
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Review of

Charlotte House Care Home

from J C (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charlotte House is a lovely welcoming home. Lovely & clean, decor is very nice. All the staff are all very professional, smartly dressed and very caring. Dining room is clean & tables are set with everything my mother needs. I have recommended Charlotte House to other family & friends. The manager is
very approachable. All meals are very appetising and hot.
Reply from Phil Evans, General Manager at Charlotte House Care HomeI am so happy that you find Charlotte House welcoming, lovely and clean. I'm glad you find the staff professional and smartly dressed and caring. thankyou so much for recommending Charlotte House to others. Its an absolute pleasure to care for your mother.
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Review of

The Waterside Care Home

from Joan J (Friend of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend, with another friend, on three occasions recently, at Waterside. At all times, we have been impressed and reassured by the level of care, cleanliness and sheer good natured kindness displayed by the staff. Our friend tells us about the many opportunities for various activities
available and she also appreciates the freedom to choose that she experiences. Our friends life ahs been one of positivity and she has contributed to the lives of others in many ways. She is worthy of respect and gratitude for her contributions.
Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care HomeThank you so much for taking the time to share your experience of visiting your friend at The Waterside. We're truly grateful for your kind words. It's wonderful to hear that you have consistently felt reassured by the level of care, the cleanliness of the home, and the kindness shown by our team. Creating a warm, respectful environment is incredibly important to us, so your feedback means a great deal.
We're also delighted that your friend is enjoying the variety of activities available and appreciates the freedom to choose how she spends her time. She is clearly someone who has lived a life full of positivity and contribution, and it is a privilege for us to support her now with the dignity and respect she deserves.
Thank you again for sharing such thoughtful comments. It is truly appreciated by everyone here at The Waterside.
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Review of

The Waterside Care Home

from Kenneth B (Brother of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister received excellent care at The Waterside Care Home from professional and friendly staff. I would highly recommend this care facility.
Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care HomeThank you so much for sharing your kind feedback. We're delighted to hear that your sister received such excellent care during her time at The Waterside. Our team works hard to provide professional, friendly and compassionate support, so your comments mean a great deal to everyone here.
We truly appreciate your recommendation and are grateful you took the time to share your experience.
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Review of

Formby Manor Care Home

from Jane D (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into this care home at the beginning of January 2026. My experience of this care home from my first visit to see if it would be suitable, to date, has been first class. All the staff are warm, friendly, conscientious and have made my dad feel at home and cared for.
I never thought my
dad would like living in a care home, but from day 1 he has loved it. It feels more like a hotel than a care home. Within the short time he has lived there, he seems happier, his mobility is better and he looks about 5 years younger. Thank you to all the staff for providing care second to none. I am encouraged to ask the staff if dad needs anything, nothing is too much trouble. I firmly believe that the ethos in the home comes from having brilliant managers in Nicky and Adele and which is embraced by all the staff in the care, attitude and helpfulness. A very big thank you to all!
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you so much for taking the time to share such a heartfelt and uplifting review. We are truly delighted to hear how well your dad has settled in. Knowing that he feels at home, comfortable, and happy means the world to us.
Our team will be over the moon to hear your kind words. We take great pride in creating a warm, friendly, and supportive environment, and it's wonderful to hear that this has made such a positive difference to your dad especially in such a short time. To hear that he looks happier even seems younger is incredibly rewarding.
Thank you also for recognising the work of our team. Their commitment to high-quality care and a positive culture is something we are very proud of, and your feedback highlights exactly why this ethos matters.
Please know that we are always here for you and your dad. No question or request is ever too much trouble, and we're grateful for the review. This has made our day, we all adore your dad
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Review of

The Waterside Care Home

from R H (Son-in-law of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can't thank the staff enough at the waterside for the care & attention given to my mother in law. The staff are truly amazing and really do have a can do attitude and nothing is too much for them.
The care home has a five star hotel feel to it and is spotlessly clean in every department
Reply from Paula Clark, Home Manager at The Waterside Care HomeThank you so much for your lovely review. I will share your wonderful review with our whole team.
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Review of

The Waterside Care Home

from J H (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute you arrive at the waterside you are made to feel at home . The attention to detail from the restaurants to the rooms is amazing.
We can not say enough about the amazing staff they really do care and nothing is too much trouble for them .
Thank you everyone at the waterside
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Review of

Formby Manor Care Home

from J C (Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Look carefully at care quality recommendations. Staffing levels inadequate. If staff members off sick instructions agency staff not to be employed. Food quality poor. Served often cold. Microwave in dining room if residents complain. Lower dining room residents unable to feed themselves fed by staff.
Bibs placed on them. Residents wanting to return to room in wheelchairs told must wait until end of meal service no staff available to return them to room. Inadequate staff dangerously low at meal times. Residents crying out at night left unattended. No staff at times lower floor. Bells not answered.
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you for taking the time to complete the review. I am sorry to hear this was your experience of Formby Manor care centre. I would like the opportunity to discuss your feedback and if you would like to get in touch with myself
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Review of

The Waterside Care Home

from M F (Friend of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is treated with care and compassion - staff are lovely, friendly and know the residents by first name. Reception staff are so helpful and know the visitors by name. Rooms are lovely and cosy. A few ' teething problems' with shower and care button soon resolved. The trips out are welcomed by
residents and enjoyed.
Reply from Paula Clark, Home Manager at The Waterside Care HomeThank you so much for your lovely review of our home and our staff team I will pass on you comments to everyone.
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Awards / Recognitions (3)

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