Lovett Care Ltd in Merseyside | 3 Care Homes

Review of
The Waterside Care Home
from M F (Friend of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

My friend is treated with care and compassion - staff are lovely, friendly and know the residents by first name. Reception staff are so helpful and know the visitors by name. Rooms are lovely and cosy. A few ' teething problems' with shower and care button soon resolved. The trips out are welcomed by

residents and enjoyed.

Reply from Paula Clark, Home Manager at The Waterside Care HomeThank you so much for your lovely review of our home and our staff team I will pass on you comments to everyone.

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Review of
Formby Manor Care Home
from L B (Friend of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

I visit my friend once a week, she moved in to Formby Manor in November 2025, and I visit her weekly. From walking through the door everyone is warm and welcoming, I am always offered cup of coffee, cake or biscuits and if am still there at Lunch time I get offered lunch. Formby Manor is spotless and

smells lovely and clean. My friend speaks to highly of everyone and says how she is made to feel speacil. I very much highly recommended this beautiful home. I work away and I have peace of mine knowing my long time friend is well care for. One word amazing

Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you for a lovely review, I am so pleasured you and your friend is happy with the warm welcome and the care given to your friend. I will ensure the lovely feedback is passed onto the team. THANK YOU

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Review of
The Waterside Care Home
from David A (Nephew of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

My uncle needed a respite care home from Sept 2025 and then became a permanent resident from 1st November 2025. From Michelle's initial first home visit up to today, I cannot tell you enough just how fantastic the whole team have been. Paula the manager is always happy and answers any questions or

concerns we have and resolves them immediately. Uncle Ken is fully settled in now and even after a couple of medical issues when we had to be at Waterside in the middle of the night, every single member of staff has been fantastic to us but most importantly to Uncle Ken. The activities and day trips are brilliant, the updates on social media are so regular and lovely to see all the residents having fun and happy times. I can't recommend Waterside Care home enough. Nothing is too much for anyone who works at Waterside. It's a very hard decision to move a very loved member of the family into care, but Waterside have held our hand throughout the process. Thank you for looking after Uncle Ken.

Reply from Paula Clark, Home Manager at The Waterside Care HomeThank you so much for your wonderful review of our care home. I will share your lovely comments with all of the team.

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Review of
Formby Manor Care Home
from Paul N (Son of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My dad is a service user at Formby Manor Care Centre and the care he receives is exceptional. The home is clean, welcoming and well run, and the management team are outstanding. Communication is excellent and my dad is always treated with dignity, kindness and respect. We have complete peace of mind

knowing he is safe and very well cared for. I would highly recommend this care home.

Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you for a lovely review, I will ensure this passed to the team.

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Review of
The Waterside Care Home
from Alan E (Brother of Resident) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

When my widowed sister was diagnosed with the early stages of Alzheimer's Dementia we realised that she could no longer live alone and long term continuous care was needed. We contacted Waterside Care Home and were able to view the premises on the following day. We were made very welcome and given an

extensive tour of the facilities, as well as being introduced to various staff members.
The building is well laid out and has many communal areas and dining rooms on each floor. The residents' private rooms are furnished to a high standard and have excellent en-suite bathrooms. We were impressed by the comprehensive arrangements in place to ensure that residents were safe at all times and the extensive programme of activities provided to occupy their time.
We arranged for the Care Home manager to visit my sister at home to discuss in more detail her moving into the home as a long term resident. The meeting took place within a few days and a date was agreed for my sister to move to Waterside. This whole process took only one week and my sister is now happily settled at Waterside.

Reply from Paula Clark, Home Manager at The Waterside Care HomeThank you so much for your lovely review of our care home, I will share your comments with the whole team.

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Review of
The Waterside Care Home
from David G (Son of Resident) published on 30 December 2025 Submitted via Website • Report

Overall Experience

Having our mother as a resident here has been an incredibly reassuring experience for our whole family.
The staff consistently demonstrate an attentive approach to her care that goes far beyond routine duties. Every interaction, whether it's helping her with daily tasks, offering a kind word, or simply

taking the time to listen, reflects a genuine commitment to her wellbeing.

What stands out most is the team's compassionate professionalism. They notice the small things, respond quickly to any concerns, and treat our mother with dignity and warmth.

The environment they create is one of comfort and trust, and knowing she is surrounded by people who truly care gives us immense peace of mind. We are deeply grateful for the team's dedication, patience, and kindness.

Reply from Paula Clark, Home Manager at The Waterside Care HomeThank you for your wonderful review of our home and staff team. I will pass your comments on to everyone.

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Review of
The Waterside Care Home
from Annie M (Friend of Resident) published on 23 December 2025 Submitted via Website • Report

Overall Experience

As a visitor to the care home, I was truly impressed by the warm and welcoming atmosphere. The staff were incredibly attentive and respectful. It was heartwarming to see the residents content and in particular my friend well looked after. Overall, it was a reassuring and positive experience. Well done

to the staff and management.

Reply from Paula Clark, Home Manager at The Waterside Care HomeThank you so much for your lovely review. We are pleased you enjoy your visits to our beautiful home to visit your friend. I will share this with the team.

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Review of
Charlotte House Care Home
from S W (Son of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

My lovely dad has been a resident at Charlotte House Care Home for a year. What a difference it has made to his life. He has so many new friends. He loves the daily activities. The move has been life changing for him. I want to thank the manager so much for him accepting my lovely dad to their amazing

home.

Reply from Phil Evans, General Manager at Charlotte House Care HomeMany thanks for your very kind review of our home. Its an absolute pleasure to have dad with us, he is an inspiration. He joins in with any activity we have going on daily and always attends the trips out in our mini bus. Its lovely to hear that his life has improved after moving into Charlotte House. I am so pleased to hear that you see Charlotte House as amazing.

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Review of
The Waterside Care Home
from Mark C (Nephew of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Visited my auntie whilst a member of staff was leading afternoon entertainment. Enjoyed very much. The member of staff was very engaging and entertaining. The residents present seemed to thoroughly enjoy the session. Lots of smiles and participation from the residents.

Reply from Alexandra Fairhurst, Commissioning and Marketing Manager at The Waterside Care HomeThank you for sending this lovely review, I will share your positive comments with the whole Team! thank you again

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Review of
Charlotte House Care Home
from Ellie C (Wife of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

Charlotte House is a modern, spacious and welcoming care home. All staff from the cleaners up to the management are helpful and efficient, as well as displaying a caring, gentle approach to the residents. They do what they say they will and the organisation is tremendous. My husband is a stickler for

time. He said 'they say they'll be there at a time and they are, I don't know how they do it!'. Charlotte House staff have made the difficult transition from 52 years living together much more bearable that it would otherwise have been. Thank you.

Reply from Phil Evans, General Manager at Charlotte House Care HomeThank you so much for your wonderful comments for the team here at Charlotte House, in particular your husband's care and the support you have received from our team. They'll be so happy to read your feedback, as am I! Thank you again and take care.

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Review of
The Waterside Care Home
from S A (Sister of Resident) published on 23 July 2025 Submitted via Postal Card • Report

Overall Experience

What a fantastic, beautiful environment for the residents and family members to enjoy. The staff are amazing, caring, professional, and friendly; nothing is too much trouble for them. The attention that is shown to the residents is very reassuring for their loved ones. The activities and entertainment

staff put on tremendous effort so that each day is filled and enjoyable. As a family, we are very appreciative of the excellent care being provided. Many thanks.

Reply from Clare Richards, General Manager at The Waterside Care HomeThank you so much for your kind words. We're so pleased to read your feedback - I'm looking forward to sharing this with the team! Thanks again and take care.

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Review of
The Waterside Care Home
from M G (Sister of Resident) published on 22 July 2025 Submitted via Postal Card • Report

Overall Experience

I visited my brother at The Waterside Care Home in May, and found everything about it excellent. Even though it wasn't long open, they didn't experience any teething problems, which was fantastic. Long may the excellent care continue and I wish staff and residents all the best in the future.

Reply from Clare Richards, General Manager at The Waterside Care HomeThank you for your fantastic feedback, we're grateful for your kind words. We look forward to welcoming you back to The Waterside. Thanks again and take care.

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Review of
The Waterside Care Home
from Debbie R (Daughter-in-law of Resident) published on 16 July 2025 Submitted via Website • Report

Overall Experience

Absolutely amazing place I felt at ease with leaving here for 2 weeks I really love all the staff who are extremely helpful and reassuring I especially love the entertainment t called tonight who seems to keep all motivated including all the visitors and family it's been so nice to see everyone come

out of their shells I would definitely recommend this to anyone.

Reply from Clare Richards, General Manager at The Waterside Care HomeThank you so much for your wonderful comments on our home and team. I'm delighted to hear your feedback and I will enjoy sharing it with the rest of the team! Thank you again for your review, take care.

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Review of
Charlotte House Care Home
from A R (Niece of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

All of the nursing care staff are kind and efficient. The cleaning staff are hard working and good humoured. Catering is a good standard. Reception and administration staff are very pleasant and efficient.
The manager is evasive, illusive and difficult to contact and avoids personal contact with residents

and relatives. In a whole year I have not met him once and I have only glimpsed him four times. He does not return phone calls when arranged. He is indeed remote.

Reply from Katie Westwick, Marketing Manager at Charlotte House Care HomeThank you for your feedback. We're pleased your comments about your experiences with our nursing, cleaning, catering, and reception teams, who work hard to deliver high standards of care. However, we were surprised and saddened by your comments about the Home Manager. While we take all concerns seriously, we must respectfully clarify that your remarks do not reflect his role accurately. He is present daily, actively engaged with residents and families, and has made numerous efforts to speak with you, even outside standard hours. Given the seriousness and inaccuracy of your claims, we have escalated this to carehome.co.uk as we believe the comments are not a fair reflection of the facts. We do understand how emotional and stressful care decisions can be and remain committed to listening and supporting families. Please don't hesitate to contact our team directly if you'd like to discuss anything further.

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Review of
The Waterside Care Home
from Elizabeth S (Friend of Resident) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

My experience when visiting The Waterside Care Home has been excellent, staff are friendly and very attentive, always smiling, appearance well groomed and uniform looks excellent, always ready to assist. Lots of activity and clients are well cared for.

Reply from Clare Richards, General Manager at The Waterside Care HomeThank you very much for your feedback for our team at The Waterside. I'm delighted with your comments, and I'll make sure they're shared with the wider team. Thanks again and take care.

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Review of
The Waterside Care Home
from Kenneth B (Brother of Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

I cannot recommend the Waterside Care Home highly enough. The facilities are immaculate, thoroughly designed, incredibly welcoming. The activities and social events are another highlight and there is always something to look forward to. I am really pleased to see my sister and other residents so engaged

and happy. As a loved one, it is reassuring to know that I am kept informed and involved every step of the way. The staff are always approachable and ready to answer questions. I am truly grateful for the incredible care provided and and would wholeheartedly recommend this exceptional care home to anyone for their loved ones.

Reply from Clare Richards, General Manager at The Waterside Care HomeThank you very much for your kind words. We're delighted with your feedback, particularly your reference to our activities programme - we love that there's always song and laughter coming from our home! Your recommendation of The Waterside is greatly appreciated. Thank you again, and take care.

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Review of
Formby Manor Care Home
from Judy C (Niece of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

Just a wonderful Care Home full of caring, kind staff led by a Great management with wonderful nurses, carers and hospitality. My uncle is so incredibly well looked after.
Thank you for everything that you do, it's an amazing, loving care home.

Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you for you for kind feedback, this is lovely to read and I will feedback to the staff, this will mean the world to them. We adore your uncle hes an absolute pleasure to care for and you all as a family are so supportive and we do really appreciate it.

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Review of
Charlotte House Care Home
from Sandra M (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report

Overall Experience

My mother was fast tracked from hospital for end of life care. She was there for just over a week before sadly passing away. I can only say that we felt very lucky that mum went to Charlotte House, because her care was outstanding. All the staff were brilliant and ensured mum's last few days were

comfortable and peaceful.

Reply from Phil Evans, General Manager at Charlotte House Care HomeThank you so much for your wonderful feedback. We are over the moon with your comments and feel very lucky to have had the pleasure of knowing your lovely mother. I am looking forward to sharing your kind words with my team. Thank you again and take care.

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Review of
The Waterside Care Home
from J H (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report

Overall Experience

Fantastic beautiful home! All the staff are amazing, everything is dealt with professionally and the care they have for their residents is outstanding. The entertainment team are unbelievable and make each resident feel so special. I feel so reassured with everyone and everything! It is one big happy

family. Thank you so much!

Reply from Clare Richards, General Manager at The Waterside Care HomeThank you so much for your wonderful feedback! We're so pleased to hear your kind words about our beautiful home and fantastic team - they'll be delighted to hear your comments. We're excited to create many more special memories together as part of our Waterside family. Thanks again, and take care.

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Review of
The Waterside Care Home
from Tara R (Granddaughter of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

We would like to thank the caring and initiative staff who are looking after our 97 year old Grandmother. She has settled so quickly and is thriving in your care. Thank you.

We couldn't be more delighted with the quality of care, high quality rooms and facilities, and the ongoing activities and constant

friendly faces. The staff really do seem to have a calling in their roles and this sector. The rooms, lounges, beauty salon, terrace and all the facilities are outstanding and more like a 5 star hotel crossed with a homely feel. We feel relieved to know Gran is in a safe, social environment. Thank you also for making all our family so welcome each time we come visit.

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Care Homes Owned by Lovett Care Ltd in Merseyside

Lovett Care Ltd Locations in Merseyside (3)

Lovett Care Ltd Reviews in Merseyside (160)

The Waterside Care Home

Formby Manor Care Home

The Waterside Care Home

Formby Manor Care Home

The Waterside Care Home

The Waterside Care Home

The Waterside Care Home

Charlotte House Care Home

The Waterside Care Home

Charlotte House Care Home

The Waterside Care Home

The Waterside Care Home

The Waterside Care Home

Charlotte House Care Home

The Waterside Care Home

The Waterside Care Home

Formby Manor Care Home

Charlotte House Care Home

The Waterside Care Home

The Waterside Care Home

Awards / Recognitions (2)

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