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Care Homes Owned by Lovett Care Ltd in Merseyside

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Lovett Care Ltd in Merseyside

Only the locations & reviews in Merseyside for Lovett Care Ltd are showing below.

View the details of all 29 locations (with 2047 reviews) owned by Lovett Care Ltd

Lovett Care Ltd Locations in Merseyside (3)

 - Browse 3 Care Homes owned by Lovett Care Ltd in Merseyside
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The Waterside Care Home
37 Millfields, Eccleston, St Helens WA10 5NS 
10 22 reviews
The Waterside Care Home, St Helens, Merseyside
"On our initial visit to enquire about respite care we were impressed by the surroundings and general friendliness of the staff. When we…"   Read all 22 reviews
  • from £1,450 / week
  • 64 Rooms
Location Type Care Home

The Waterside Care Home in St Helen's, Merseyside is an award winning care home known for high standard and exceptional care facilities. Offering compassionate, respectful and high quality ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Charlotte House Care Home
Church Road, Bebington, Wirral CH63 3DZ 
9.8 85 reviews
Charlotte House Care Home, Wirral, Merseyside
"Dad is so happy living at Charlotte House. Best decision we made. He couldn't think about living anywhere else now. Thankyou from the…"   Read all 85 reviews
  • from £1,350 / week
  • 103 Rooms
Location Type Care Home

Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Formby Manor Care Home
67 Liverpool Road, Formby, Liverpool L37 6BU 
9.7 77 reviews
Formby Manor Care Home, Liverpool, Merseyside
"I cannot find fault with Formby Manor. Everybody in the home takes time both with the residents - their families. The facilities are…"   Read all 77 reviews
  • from £1,475 / week
  • 76 Rooms
Location Type Care Home

Formby Manor Care Home in Liverpool offers care and support in a friendly home. Nestled in the heart of the town, Formby Manor has deep routed ties with the local community. Trained staff give ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

Lovett Care Ltd Reviews in Merseyside (184)

9.8

Lovett Care Ltd has a Group Review Score of 9.8 (9.808) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lovett Care Ltd must have a Review Score.

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Review of

Formby Manor Care Home

from John C (Brother of Resident) published on 15 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot find fault with Formby Manor. Everybody in the home takes time both with the residents - their families. The facilities are exceptional. It is like being in a hotel. The home is spacious. The garden areas are well maintained. The food is of a high standard & the dining rooms are like a restaurant
with tablecloths and menus. Nothing is too much trouble. The residents are all treated as individuals. The care shown is genuine. The daily activities cater for all & the trips out are just another nice touch. Highly recommend. Thank you all
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you John. We are truly grateful for your kind words and are delighted to hear that your experience at Formby Manor has been such a positive one. It is especially rewarding to know that you have recognised the dedication, compassion and genuine care shown by our team towards both residents and their families. We take great pride in creating a warm, welcoming environment where residents are treated with dignity, respect and individuality, and it is lovely to hear that our facilities, dining experience, activities and outings have contributed to this.
Your recommendation means a great deal to us and will be shared with the whole team, who work tirelessly to provide the highest standards of care and support every day. Thank you again for taking the time to share your experience and for your support of Formby Manor.
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Review of

Charlotte House Care Home

from Daniel D (Son of Resident) published on 9 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is so happy living at Charlotte House. Best decision we made. He couldn't think about living anywhere else now. Thankyou from the bottom of our hearts.
Reply from Scarlett Ward, Relationships and comms coordinator at Charlotte House Care HomeThank you, Daniel, for taking the time to write such a kind review. It is the biggest complement that we could receive to hear that your dad is so happy living with us here at Charlotte House. It is a real pleasure to care for your dad and to offer you support and peace of mind knowing he is content. Your feedback means a lot to us.
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Review of

The Waterside Care Home

from D T (Daughter of Resident) published on 8 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On our initial visit to enquire about respite care we were impressed by the surroundings and general friendliness of the staff.
When we took mum in she was made to feel welcome and at home. She was well looked after with excellent meals and thoroughly enjoyed the activities making several friends.
It gave us peace of mind to know she was being cared for by people who genuinely care. She is looking forward to the next stay
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Review of

Formby Manor Care Home

from L P (Daughter of Resident) published on 25 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Formby Manor Care Home has provided exceptional care, kindness, and support for my dad and our family.
The home manager gave instant urgent support when first contacted making everything so seamless and easy.
From the moment we walked through the doors, the staff made both residents and relatives
feel welcome, respected, and valued.
The care team are compassionate, attentive, and genuinely dedicated to the wellbeing of every resident. Nothing is ever too much trouble, and it is clear that they take the time to get to know each individual personally. The home itself is warm, comfortable, and beautifully maintained, creating a safe and reassuring environment.
Communication with families is excellent, and we have always felt informed and involved. The activities, social opportunities, and attention to residents' emotional wellbeing help create a real sense of community and belonging.
Moving a loved one into care is never an easy decision, but Formby Manor has given us complete peace of m
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you so much for your kind words.
It truly means the world to us to know that your dad feels safe, cared for, and valued, and that we have been able to support you as a family during such an important time. Moving into care is never easy, so hearing that we have given you peace of mind is incredibly special to us.
Your feedback will be shared with our whole team, who will be so touched by your words.
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Review of

Charlotte House Care Home

from Michael J (Son of Resident) published on 18 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Charlotte House in mid February 2026, having been in residential care elsewhere for five and a half years. Mums dementia/alzheimer's had become more challenging and it was mutually agreed that she needed a different form of care, albeit not EMI. Charlotte House was just the answer.
Mum had a lovely room which was kept immaculately clean and she always had clean clothing available in her dressing table. The clothes cleaning regime was excellent, particularly as mum was incontinent and had very little awareness of her daily needs. The food was good and her carers and all staff were lovely, with good senses of humour, which mum liked, and they provided quick attention when interventions were required. Sadly mum passed away very suddenly at the beginning of May, and we received a very nice condolence card from the home.
Reply from Scarlett Ward, Relationships and comms coordinator at Charlotte House Care HomeWe were very sorry to learn of your mother's sudden passing, and we extend our sincere condolences once again to you and your family. It was a privilege to be part of her care, and we hope the condolence card brought a small measure of comfort during a difficult time. It means a great deal to us to know that she felt so comfortable and well-supported during her time with us here at Charlotte House, especially after so many years in her previous home. Thank you for taking the time to share such a thoughtful and heartfelt review, we truly appreciate it.
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Review of

Formby Manor Care Home

from Julie E (Niece of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When you arrive at the nursing home, always say "hello"; sometimes management acknowledges you. Now I am in customer service, it takes nothing to say hello. I know people are busy, but in front of visitors, always pass the time of day. When you ask a problem, you feel as if it a inconvenience, but when
being shown around. completely different. Very dissatisfied as pay a lot of money
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you for taking the time to share your feedback. I am very sorry to read about your experience and that you were not always acknowledging you when you arrived. At Formby Manor, we pride ourselves on providing a warm and welcoming environment to everyone who visits the home. A simple "hello" and acknowledging visitors is a fundamental part of good customer service, and it is disappointing to hear that this has not always been your experience. Your feedback is very important and highlights an area we need to strengthen. If you would be willing to discuss your feedback further, I would really appreciate the opportunity to speak with you directly so we can learn from your experience and make improvements.
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Review of

Charlotte House Care Home

from J W (Son of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been resident at Charlotte House for 6 months. I only have praise for the work that they do. Thank you.
Reply from Phil Evans, General Manager at Charlotte House Care HomeI am so glad that Dad is happy living at Charlotte House and that you and Dad have found the home to be everything you had wanted . Thankyou for your very kind review.
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Review of

Formby Manor Care Home

from Alison D (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A welcoming and friendly environment giving dignity and life to all residents with every worry and anxiety caringly overcome, and both service user and family listened to, and well fed. A delightful and caring place.
Reply from Emma Shenton, Relationship and Communications Coordinator at Formby Manor Care HomeThank you so much for your kind review.
We're really pleased to hear that residents feel supported and listened to, and that families feel involved and reassured. Creating an environment where everyone feels respected and cared for is very important to us. Your feedback means a great deal to our whole team Thank You
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Review of

Formby Manor Care Home

from Janet K (Daughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Formby manor 2 years she is doing so well the staff are top class she is so happy always a big smile on her face also always taking part in the activities all of that staff from the management to all the carers can't do enough for her. I live.in Greece so it gives me peace of mind
knowing she is looked after so well just want to thank your wonderful team..
Reply from Emma Shenton, Relationship and Communications Coordinator at Formby Manor Care HomeThank you so much for your lovely feedback, I will ensure this is passed to the team. I am so happy to hear your mum is happy and you have peace of mind living further away, this means the world to us at Formby Manor
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Review of

Formby Manor Care Home

from Kevin R (Son-in-law of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law stayed at Formby Manor recently for respite, we cannot thank the staff enough for the care and attention they gave her during her stay .Always important to feel are lover ones are being looked after ,we felt very comfortable in this respect.
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you very much for your lovely response, I will ensure this lovely feedback is passed to the team. We miss you mum inlaw and she is always welcome back anytime
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Review of

Formby Manor Care Home

from Helen W (Daughter of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Formby Manor in February 2026. She had always been adamant that she would never "go into care" and was very independent.
When it was clear that she could not manage safely at home anymore, mum thankfully made the decision that she needed residential care and I was so lucky to find
Formby Manor as the solution. Mum was still very unsure and concerned about what it would be like, but the staff instantly made her feel so welcome! They were warm, reassuring and caring.
Mum has flourished and is far more socially active now than she was at home. With the encouragement of staff she decided to join in the numerous activities (including a recent day out, something that would never have happened if she had remained at home)
Mum has a lovely room, proper home cooked meals, frequent social contact throughout the day - and her mood is so much brighter than when she was at home.
She has nothing but praise for the staff - and I feel the same. Recommend 100%
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you for you lovely feedback, your comments mean the worlds to me and the staff at Formby Manor. She is an absolute pleasure and makes me laugh every day, she has a lovely sense of humour
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Review of

The Waterside Care Home

from Margaret H (Daughter of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled well into her new home and this is down to the wonderful, hard working and dedicated staff, which are extremely well led by the management team. There is always a warm welcome when we visit mum and we always find mum happy and enjoying her day. Mum finds her room comfortable and enjoys
her meals and snacks throughout the day. We all enjoy going downstairs to the cafe area and enjoying a drink together, in comfort and meeting other residents families. There is always a lovely ambience. Mum also enjoys sitting within the lounge area which has a lovely view of the lake. Sometimes the garden area is her choice which has comfortable seating. A settled, happy mum takes a lot of stress and worry from us as a family. We can only thank everyone at the Waterside for this.
Reply from Scarlett Ward, Relationships and comms coordinator at The Waterside Care HomeThank you for such a wonderful review, this bought our team so much joy to read that your mum is settled and happy. It is absolutely our pleasure to provide the comfortable and ambient atmosphere that we work so hard to upkeep. Thank you for taking the time to leave this review we will be sure to pass your kind words on to the staff.
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Review of

Charlotte House Care Home

from M A (Wife of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would have given a higher mark if the dining area had a quieter section where those people who did not require as much help with eating etc could be seated together. Some facilities i.e. bed, bed table, shower (lack of maintenance?) (due to ongoing work being carried out?). Staff good, maybe a few
more needed because of number of people needing facilities (i.e. different needs).
Reply from Phil Evans, General Manager at Charlotte House Care HomeThank you so much for your valued feedback. We are happy to hear that you are pleased with the home staff, who all work extremely hard to ensure they deliver a high level of care. We take all feedback and concerns seriously, and we would like to reassure you that we now have a hospitality assistant who started with the home. We work to promote residents' choices in where and who they wish to sit with, and the rooms are regularly audited and refurbished between admissions. Please feel welcome to get in touch with a member of our staff if you have any questions, who would be happy to help you further.
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Review of

The Waterside Care Home

from Michael E (Nephew of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the overall atmosphere and the quality of the service provided. The resident's room was very comfortable, and had a lovely view towards the lakes. Top marks to the staff who were helpful and supportive.
Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care HomeThank you for taking the time to leave such positive comments. We're pleased to hear that the home, the room and the overall service met your expectations, and that the view and environment added to your experience. Your recognition of our helpful and supportive staff is truly appreciated.
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Review of

Formby Manor Care Home

from M P (Power of Attorney of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is being v well looked after at Formby. She's happy, well fed, lots of social involvement and care. I'm happy that she is receiving great care. The care staff keep me involved of any issues in her health care and their communication is good.
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you so much for your lovely feedback, I will ensure this is passed to the team. I am so happy to hear your relative is happy, this means the world to use at Formby Manor
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Review of

The Waterside Care Home

from J R (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very grateful for the care my mum received during her last couple of months. Knowing she had round the clock care while she was in the home was very reassuring for our family.
Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care HomeThank you for taking the time to leave this thoughtful feedback. We are pleased to know that the care and support your mum received provided comfort and peace of mind for your family during a difficult time. Your appreciation means a great deal to our team.
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Review of

Formby Manor Care Home

from Lisa K (Daughter of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Formby Manor mid February for end of life nursing care.
I had been advised to visit a number of other care homes in the area, which I did, and none compared to Formby Manor. I visited un-announced and from the moment I walked in I knew it was the right place for my mum. The care home
itself is spotlessly clean, welcoming and the decor / surroundings are exceptional. Due to my mum's illness, her deterioration was quick but all the way through her care I was notified of every change in her condition. The nursing team and care assistants that looked after my mum did so with genuine compassion, sensitivity, kindness and respect. I really could not have asked for more at such a difficult time. The kindness to me and dignity you showed to my mum at the time she passed away will stay with me forever.
Thank you to every single member of the Formby Manor team. You are an absolute credit to your profession.
Reply from Nikki Foster, Home Manager at Formby Manor Care HomeThank you so much for taking the time to share your heartfelt feedback. We are truly honoured that you chose Formby Manor to care for your mum during such an important and emotional time.
Your kind words about our home, most importantly our team mean a great deal to us. Providing compassionate, dignified end-of-life care is something we take very seriously, and it is reassuring to know that you felt fully informed, supported, and cared for throughout your mum's time with us.
I will be sure to share your comments with our nursing and care teams, who will be deeply touched to know that their kindness, sensitivity, and respect made a difference to both your mum and to you as a family. Knowing that our care brought comfort during such a difficult period is the greatest compliment we could receive.
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Review of

The Waterside Care Home

from G B (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum recently died having spent the last 10 months of her life at Waterside St Helens. She was 3 weeks shot of her 95th birthday and her mobility was very poor - so it was not a surprise, and she chose not to be admitted to hospital. The 'end of life' care at the home was excellent. She was treated
with care, compassion _ kindness from all members of the team - from nurses to cleaners - they literally couldn't do enough for her. She passed away peacefully + painlessly with family present. You staff are your greatest asset. Treat them well.
Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care HomeThank you for taking the time to share such a heartfelt review during what we know is a difficult period for you and your family. Please accept our deepest condolences on the loss of your Mum. It was a privilege for all of us at The Waterside to care for her over the past 10 months.
We are truly grateful for your kind words about the team and the end-of-life care your Mum received. Ensuring comfort, dignity and compassion at every stage of life is at the core of what we do and knowing that your Mum felt supported and peaceful means a great deal to us. Your recognition of every member of the team, from nurses to housekeeping, will be shared with them and I know it will mean so much.

Thank you again for your trust, your kindness and your thoughtful reminder about valuing our staff. We are honoured to have been part of your Mum's journey and to have supported your family through her final days.
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Review of

Charlotte House Care Home

from Mihaela M (Granddaughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandmother is a resident at Charlotte House. No complaints. Amazing care. Lots of activities. Food is great. Lovely caring team. Management very approachable. Great domestic team. Amazing cleaning standards. Thank you for all you do.
Reply from Phil Evans, General Manager at Charlotte House Care Homemany thanks for your very kind review, I'm glad to hear that you find the care provided to Grandmother is amazing, lots of activities and the food is great. its been a pleasure caring for Grandmother, i will pass your comments on to the team .
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Review of

Charlotte House Care Home

from J C (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charlotte House is a lovely welcoming home. Lovely & clean, decor is very nice. All the staff are all very professional, smartly dressed and very caring. Dining room is clean & tables are set with everything my mother needs. I have recommended Charlotte House to other family & friends. The manager is
very approachable. All meals are very appetising and hot.
Reply from Phil Evans, General Manager at Charlotte House Care HomeI am so happy that you find Charlotte House welcoming, lovely and clean. I'm glad you find the staff professional and smartly dressed and caring. thankyou so much for recommending Charlotte House to others. Its an absolute pleasure to care for your mother.
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Awards / Recognitions (3)

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