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Care Home Owned by Lovett Care Ltd in Cheshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Lovett Care Ltd in Cheshire

Only the locations & reviews in Cheshire for Lovett Care Ltd are showing below.

View the details of all 12 locations (with 575 reviews) owned by Lovett Care Ltd

Lovett Care Ltd Locations in Cheshire (1)

 
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1 Care Home owned by Lovett Care Ltd in Cheshire
Twyford House Care Home

Richard Woodcock Way, Alsager, Stoke-on-Trent ST7 2FD 

9.7 46 reviews
"From the first moment he arrived, we knew he was in the right place. He was looked after by amazing staff, and the care was loving and…"   Read all 46 reviews
Location Type Care Home

Twyford House is located in the heart of Alsager, convenient to shops and local services. The A500 and M6 motorway are close by, and the home also has excellent nearby public transport links which are convenient for visiting family and friends. Upon… Read more about Twyford House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 70 Rooms from £1,660 / week

Lovett Care Ltd Reviews in Cheshire (46)

9.7
Lovett Care Ltd has a Group Review Score of 9.7 (9.732) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lovett Care Ltd must have a Review Score.

Overall Experience

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Review of

Twyford House Care Home

from Stephanie S (Daughter-in-law of Resident) published on 5 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment he arrived, we knew he was in the right place. He was looked after by amazing staff, and the care was loving and supportive. The staff are a credit to this home, and that is what a special place it is. We thank everybody for the care, dedication and love for our dad.

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Review of

Twyford House Care Home

from Mitch C (Son of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending 2 weeks in the hospital, my 82 year old father was transferred to Twyford House for rehabilitation. This was a very difficult period of time for my Dad and the family, as my Mum had just passed away only a few weeks earlier. After not having the best experience in the hospital, the level
of care and understanding my Dad received at Twyford House was exceptional. He was treated with a great deal of respect and dignity, and the staff were so kind and friendly towards him. We honestly can't thank you enough.

Reply from Jodi Corbishley, Regional Manager at Twyford House Care Home

Thank you very much for your kind words. We're so pleased to have had the pleasure of having your Father at Twyford after his hospital stay and we wish him all the best in his recovery. I very much look forward to sharing your feedback with the team. Thank you again and take care.

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Review of

Twyford House Care Home

from Fiona B (Daughter of Resident) published on 8 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

my mum has been with Tywford House 10 weeks now
when she arrived she was extremely frail and week as well as confused
she has settled in very well and been looked after to a very high standard
she has gained weight and smiles a lot more than she use to
we are very happy with all aspects of her
care and feel everyone at Tywford house is very approachable

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Review of

Twyford House Care Home

from Melanie P (Friend of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm welcome, helpful and extremely polite staff. Care Home is an asset to Alsager. Residents are able to move around as they wish. The kitchen provides excellent menu's. The rooms are spacious and have everything you need.

Reply from Teresa Lynskey, Regional Manager at Twyford House Care Home

Thank you very much for your kind words. We're very pleased to hear this and I look forward to sharing your comments with the team. Thanks again and take care.

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Review of

Twyford House Care Home

from Richard S (Son of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It's basically solitary confinement in the evenings... Daytime things seem OK in terms of activities, etc, but everything stops after 6PM and residents are effectively left to their own devices. Minimal evening staff and no visitors come (you'll sometimes be waiting 10 mins + to get in then, too). Dad
sits alone in his room for hours in the evenings with no entertainment (the TV control is complex) and no one looking in. We've been there numerous times without the staff seeing us arrive and the only time someone will look in on him is when it's time for a quick and perfunctory visit to give him his meds. There's no app or portal to see how relatives are doing and getting on. Apparently, there are trips out each week but no way to know where they're going to or even if your loved one went. Raised these issues and am still waiting (a week later) for a reply from management. Overall: looks great in the brochure but find somewhere else unless your loved ones are pretty independent.

Reply from Anna Jones, General Manager at Twyford House Care Home

Thank you for taking the time to bring this to our attention. Our aim is to provide the best possible care to those we support and it is something we take very seriously. Other family members have shared their happiness and satisfaction with the home, so we are sorry to hear that you have concerns in some areas. We would welcome the opportunity to discuss these with you and will be in touch to arrange a time.

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Review of

Twyford House Care Home

from Anthony C (Brother of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My sister was admitted into the care home while her husband went on a cruise so she was in for respite. She has dementia whereby she can't feed, wash, toilet herself or walk unaided. She wasn't given enough fluids so her eldest daughter had to phone an ambulance because she was highly dehydrated and
spent the rest of the time in the hospital with IV drips. My question is why didn't the so-called trained staff see this, it's beyond belief. We were told they could cater for my sister's needs and it was clearly not the case.

Reply from Teresa Lynskey, Regional Manager at Twyford House Care Home

We are sorry to hear that you've felt that you had a negative experience in relation to Twyford House. Lovett Care is committed to providing the highest quality of care and making a real and lasting difference to everyone we support. If you would like to raise your concerns directly with us, please contact myself by email Teresa.lynskey@lovett-care.com. Please be assured that we take any concerns seriously and always seek to address any issues raised with us.

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Review of

Twyford House Care Home

from P J (Resident) assisted by family/friend published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good. Too many staff changes. Too few activities at present, good activity staff left. Good activities last year.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thank you for taking the time to review our home. We would welcome the opportunity to discuss your comments and address any concerns you may have.

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Review of

Twyford House Care Home

from B H (Son-in-law of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my in-laws with my wife. I was apprehensive about care homes having no experience. This care home is very well presented and is hotel-like in its decor. The staff are always so friendly and respectful even when it is clear they are very busy. The care and respect they give to my parents-in-law
is always wonderful and much appreciated.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thanks you for leaving a review, I will share your feedback with the team.

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Review of

Twyford House Care Home

from Sarah H (Daughter of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hardworking and professional staff. Very friendly. People are quick to complain. I asked the manager if I could review as I have been so impressed. It is a difficult time when parents go into care however the home is so well run it is reassuring. My mother and father were admitted as residents at the
same time, unfortunately. The quality of care is excellent. The home is very clean, communication is as good as it gets. The facilities and activities package is very good however my parents have yet to take part in these. The only suggestion I could make is that there’s a leaflet/some information available to families/residents on arrival regarding visiting, what you can bring in to family members, labelling of clothes, what happens with washing etc. We could most of this out by chance/asking so it would be useful. I did ask however it appears there’s nothing available. Other than this the home should be recognised for the high standards, and quality of care that all staff provide.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thank for you your lovely review of our home and for sharing some feedback that we will look into. We pride ourselves on delivery high-quality care so thank you for acknowledging this, I will share it with the team.

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Review of

Twyford House Care Home

from R B (Daughter of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went in for respite care. Staff have been fantastic with all going the extra mile. Fantastic home.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thank you for sharing your review. We are delighted to hear how happy you are with everything, I will share your feedback with the team.

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Review of

Twyford House Care Home

from P S (Respite Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time I entered the premises I was treated with warmth and kindness.
The staff treated me as a person and not just a number. I cannot speak too highly of the staff who were excellent in all aspects such as serving meals or helping in a time of need. I was rather anxious before I went into the
home but very quickly all fears were dispelled.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thank you for sharing your feedback. We are delighted to hear how happy you are with everything and I will share your feedback with the team.

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Review of

Twyford House Care Home

from Alison M (Niece of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Twyford House for a year. Yesterday was her 107th birthday and the staff put on a wonderful celebration. Thanks to everyone.

Reply from Clare Richards, General Manager at Twyford House Care Home

Thank you for sharing your feedback. We are delighted to hear how happy you are with everything and I will share your feedback with the team.

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Review of

Twyford House Care Home

from J D (Daughter of Resident) published on 16 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff there are wonderful. Everyone had worked hard to make certain my father had exceptional care, nutrition, exercise etc.

Reply from Clare Richards, Regional Manager at Twyford House Care Home

Thank you for taking the time to review our home, we are pleased that you are happy with the care and support your father is receiving

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Review of

Twyford House Care Home

from L C (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such an amazing home. Made Christmas so special for each and every resident. The staff are an absolute credit to the home. Couldn’t recommend this care home any higher, nothing is ever too much trouble for the staff. Superb.

Reply from Clare Richards, Regional Manager at Twyford House Care Home

Thank you so much for your wonderful review of our home, I will pass your feedback on to all the team who will be delighted to hear how happy you are.

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Review of

Twyford House Care Home

from Julie B (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for eighteen months. Having seen other care homes in close detail, I would say it is so difficult for any care home to be perfect and is unrealistic. However, this home operates with residents’ well-being and safety at the forefront of its existence. All staff are always pleasant
and approachable and will find ways to deal with any query we may have. They maintain relationships with families and work at achieving a beneficial outcome. Mum is settled and loves the food - and gradually joining in more activities with the staff's encouragement.
Facilities are excellent, and standards of cleaning are high..yes there are little blips but nowhere is perfect. I would highly recommend Twyford House Care Home.

Reply from Clare Richards, Regional Manager at Twyford House Care Home

Thank you for your lovely words about our home; we are really proud of all our team members, and we appreciate you taking the time to acknowledge this.

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Review of

Twyford House Care Home

from Christine V (Daughter of Resident) published on 8 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the home a couple of months ago following a number of planned and unplanned visits. No matter when we arrived we were made to feel special and welcomed by staff, all of whom knew our names and took an interest in mum. Once we had agreed on the move, things happened quickly and we were
kept informed at each stage.


After she had moved, the staff were wonderful, they made her feel very welcome, encouraged her to take part in the activities whilst respecting her wishes and made sure all her needs were met.
During December, there were lovely activities where most of the residents were involved. The meals over Christmas and New Year were lovely and the staff made an extra effort with the tables, presentation etc.

Reply from Clare Richards, Regional Manager at Twyford House Care Home

Thank you for taking the time to review our home, we are delighted that mum is settled and enjoying life in her new home. We are delighted that you enjoyed the festive period with us all.

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Review of

Twyford House Care Home

from Liz R (Regular Volunteer) published on 8 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love to lead the singing on a Friday afternoon. We have sung over 30 different songs during 2023. I am always made so welcome and love getting to know so many of the residents. There is a lovely comfortable and pleasant atmosphere at Twyford.

Reply from Clare Richards, Regional Manager at Twyford House Care Home

Thank you for leaving a review of our home. We love your visits and our residents always enjoy it when you are here! Looking forward to more singing sessions!

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Review of

Twyford House Care Home

from J C (Resident) published on 30 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respected, safer and welcoming

Reply from Clare Richards, Regional Manager at Twyford House Care Home

We are delighted to receive your review and to hear how happy you are with all of the facilities and care as well as how well you have settled into your new home

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Review of

Twyford House Care Home

from Deborah H (Daughter of Resident) published on 25 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle were struggling to keep safe at home. After a prolonged spell in hospital for my aunt, they both decided that it would be a good idea to convalesce at Twyford House Care Home. They loved it so much, they decided to stay. They are always treated with the utmost dignity and respect.
The workers there really care for the well-being of them both. I am always given a warm welcome whenever I visit and they keep me informed if there are any important changes in the health/wellbeing of either aunt or uncle. Twyford for me is an extension of my family now.
In addition, they have a wonderful activities programme, designed to keep the residents thinking and moving, involving day trips to local places and seaside trips too. My aunt and uncle tell me regularly that they feel cared for and safe there, and although they miss their previous life as independent people, they realise that, actually, they're receiving a much better quality and more stimulating life there.

Reply from Lorna Murphy, General Manager at Twyford House Care Home

Thank you for taking the time to review our home. We are thrilled to hear how happy you are with the care and support your relatives are receiving, something we pride ourselves on. When someone chooses to move in to Twyford House it is about enjoying their next chapter and it is lovely to hear how much they are enjoying their new life with varied activities and daily support.

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Review of

Twyford House Care Home

from Nyreen R (Niece of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home with lovely staff
Clean and welcoming
Very happy with the care my Aunty recieves
We are made welcome whenever we turn up
Overall very happy with the care my aunt recieves and her relationship with staff

Reply from Lorna Murphy, General Manager at Twyford House Care Home

Thank you so much for taking the time to review our home, we are delighted to hear how happy you are with everything.

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Awards / Recognitions (2)

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