1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Lovett Care Ltd
  4. Locations Owned by Lovett Care Ltd in Cheshire

Care Homes Owned by Lovett Care Ltd in Cheshire

Jobs
9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Lovett Care Ltd in Cheshire

Only the locations & reviews in Cheshire for Lovett Care Ltd are showing below.

View the details of all 29 locations (with 2047 reviews) owned by Lovett Care Ltd

Lovett Care Ltd Locations in Cheshire (5)

 - Browse 5 Care Homes owned by Lovett Care Ltd in Cheshire
List View
Map View
Sort By
Grosvenor Manor Care Home
Hatchmere Drive, Great Boughton, Chester CH3 5SE 
Top 20 carehome award certificate
10 182 reviews
Grosvenor Manor Care Home, Chester, Cheshire
Top 20 carehome award certificate
"The care, love and attention my mother receives from the wonderful and dedicated staff is second to none. They go above and beyond! This…"   Read all 182 reviews
  • from £1,950 / week
  • 81 Rooms
Location Type Care Home

Grosvenor Manor Care Home is set in the heart of historic Chester and has a welcoming atmosphere and excellent reputation. Warmth and home comforts can be felt throughout the home, and life here is ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Wilmslow Manor Care Home
51 Handforth Road, Wilmslow SK9 2LX 
Top 20 carehome award certificate
10 97 reviews
Wilmslow Manor Care Home, Wilmslow, Cheshire
Top 20 carehome award certificate
"My Husband arrived at Wilmslow Manor, with a leg amputation, following an unsuccessful operation. His needs were & still are very complex &…"   Read all 97 reviews
  • from £1,800 / week
  • 66 Rooms
Location Type Care Home

Wilmslow Manor Care Home in Cheshire provides a caring, friendly home, combining the elegance of a boutique hotel with the warmth of a caring environment. With trained staff and dignified care, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Grappenhall Manor Care Home
Stockport Road, Grappenhall, Warrington WA4 2WA 
10 61 reviews
Grappenhall Manor Care Home, Warrington, Cheshire
"A close family friend of our has recently moved to Grappenhall for respite care. I want to say how grateful we are for the care and…"   Read all 61 reviews
  • from £1,650 / week
  • 70 Rooms
Location Type Care Home

Grappenhall Manor Care Home just outside of Warrington provides a welcoming community for residents. Here, individuality is celebrated and genuine friendships flourish through laughter, purpose and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Twyford House Care Home
Richard Woodcock Way, Alsager, Stoke-on-Trent ST7 2FD 
9.8 67 reviews
Twyford House Care Home, Stoke-on-Trent, Cheshire
"My wife and I visited our dear friend (Mary) Brigid - and as ever your team at Tyford House were excellent, from carers and admin…"   Read all 67 reviews
  • from £1,300 / week
  • 70 Rooms
Location Type Care Home

Twyford House is located in the heart of Alsager, convenient to shops and local services. The A500 and M6 motorway are close by, and the home also has excellent nearby public transport links which ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Statham Manor Care Home
90 Statham Avenue, Lymm WA13 9NL 
9.7 43 reviews
Statham Manor Care Home, Lymm, Cheshire
"i would like to testify to the quality of Statham Manor Care Home. The care our mum received was exceptional, nothing was to much trouble…"   Read all 43 reviews
  • from £1,750 / week
  • 66 Rooms
Location Type Care Home

Statham Manor Care Home in Lymm, Cheshire provides a supportive home for residents to relax and socialise. Based in leafy Cheshire, the care home is known for it's village community spirit, with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

Lovett Care Ltd Reviews in Cheshire (450)

9.8

Lovett Care Ltd has a Group Review Score of 9.8 (9.808) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lovett Care Ltd must have a Review Score.

Overall Experience
  • 419
  • 26
  • 3
  • 1
  • 1
Date Published
  • 450
  • 64
  • 94
  • 183
  • 267
Reviewer Connection to Lovett Care Ltd
  • 182
  • 81
  • 30
  • 22
  • 21
  • 21
  • 19
  • 15
  • 11
  • 10
  • 8
  • 8
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Wilmslow Manor Care Home

from Christine C (Wife of Resident) published on 17 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband arrived at Wilmslow Manor, with a leg amputation, following an unsuccessful operation. His needs were & still are very complex & initially we were both suffering from shock. He had been diagnosed with post amputation delirium & this made it very difficult for the nursing & care staff looking
after him. To date his care has been exemplary. I too, have been shown kindness & compassion & this extends to the staff on reception also, whose warm welcome & genuine interest, make, what can sometimes be difficult visits to my Husband bearable. I can't thank them enough. The meals he is served are first class & his room is kept spotless by pleasant & again helpful staff. I highly recommend.
Reply from Darren Molyneux, Home Manager at Wilmslow Manor Care HomeThank you so much for taking the time to share your experience with us.
We are truly grateful for your kind words and are delighted to hear that both your husband and yourself have felt supported during what has clearly been a very challenging and emotional journey. Adjusting after a life-changing operation and coping with the effects of post-amputation delirium can be incredibly difficult, and we are pleased that our nursing and care teams have been able to provide the compassionate, person-centred care your husband deserves.
It is especially meaningful to hear that the kindness shown by our reception team, care staff, housekeeping colleagues and catering team has made a positive difference to both of you. We believe that supporting families is just as important as caring for our residents, and your comments will be shared with the entire team who will be thrilled to know their efforts have been appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Twyford House Care Home

from A H (Friend of Resident) published on 17 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I visited our dear friend (Mary) Brigid - and as ever your team at Tyford House were excellent, from carers and admin espeically the helpful man at reception.
Thk you for all you do.
Reply from Jo Hassey, Home Manager at Twyford House Care HomeThank you for taking the time to share your feedback following your visit to (Mary) Brigid. We are delighted to hear that you and your wife had such a positive experience at Twyford House.
Your kind words about our care team, administration staff, and reception colleague are very much appreciated and will be shared with the team. They work hard every day to provide a warm, welcoming, and supportive environment for our residents and visitors, so it is wonderful to know their efforts are recognised.
Thank you again for your thoughtful review and ongoing support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Wilmslow Manor Care Home

from I D (Respite Resident) published on 10 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident & also wife of a resident I have experienced the Wilmslow Manor Care Home in many ways! Furthermore, as a retired State Registered Nurse I have very strong views of Nursing Care. Sadly lacking in hospital. I am hugely impressed with all the care given. The kindness, care & empathy shown
to all is exemplary. I cannot fault them, All the various staff work as teams, all excellent.
Reply from Emma Shenton, Relationship and Communications Coordinator at Wilmslow Manor Care HomeThank you for your lovely review and kind words. We truly appreciate you taking the time to share your experience with us. Your feedback means so much to our entire team, and we are delighted that you feel so well supported and cared for at Wilmslow Manor. Thank you for your trust and for being part of our community.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Twyford House Care Home

from Anne R (Daughter of Resident) published on 9 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that all care staff and management also staff are very helpful, caring and friendly.
Reply from Jo Hassey, Home Manager at Twyford House Care HomeThank you for taking the time to leave such a lovely review.
We are delighted to hear that you find our care team, management, and all staff to be helpful, caring, and friendly. At Twyford House, we are committed to creating a warm, welcoming environment where residents and their families feel valued, supported, and cared for at all times.
Your kind words are greatly appreciated and will be shared with the entire team, who work tirelessly to provide high-quality, person-centred care. Feedback like yours reassures us that we are making a positive difference in the lives of those we support.
Thank you once again for your support and trust in our team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Twyford House Care Home

from Caitlin B (Granddaughter of Resident) published on 9 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly, attentive - asks if we need any help. Checks in with nan and keeps us updated.
Reply from Jo Hassey, Home Manager at Twyford House Care HomeThank you for taking the time to share your feedback.
We are delighted to hear that you have found our team to be friendly and attentive. Building strong relationships with both our residents and their families is incredibly important to us, so it's wonderful to know that you feel supported and well informed about your nan's wellbeing.
Our team strives to provide compassionate, person-centred care every day, and regularly keeping families updated is a key part of ensuring everyone feels reassured and involved. Your kind comments will mean a great deal to the staff, who work hard to create a welcoming and supportive environment for all.
Thank you again for your lovely review and for trusting us with your nan's care
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Twyford House Care Home

from J W (Daughter of Resident) published on 9 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
when mum needed to move in to a care home I was very concerned but as soon she came to twyford house I was happy knowing that she was well cared for and very happy. She loves the carers and loves the activities which are so important. Makes me happy knowing mum is safe gives me peace of mind.
Reply from Jo Hassey, Home Manager at Twyford House Care HomeThank you for taking the time to share your experience and for such kind words about Twyford House.
We understand how difficult and emotional the decision to move a loved one into a care home can be, so it is wonderful to hear that your concerns were quickly eased by the care and support Mum has received. Knowing that she feels happy, safe, and settled, and that she enjoys spending time with our carers and taking part in the activities, means so much to us.
Providing not only excellent care but also meaningful experiences and companionship for our residents is at the heart of what we do. We are delighted that this has given you peace of mind and confidence that Mum is thriving at Twyford House.
Thank you once again for your lovely feedback. We will be sure to share your comments with the team, who will be incredibly pleased to know they have made such a positive difference to both you and your Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Twyford House Care Home

from Fiona K (Sister of Resident) published on 9 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Twyford House Care Home in Alsager, are very professional yet friendly. The care which they provide is excellent and I know my sister is in safe hands with them. The food is good, and the bedroom decorated tastefully and really lovely. Any queries are dealt with swiftly and efficiently.
The activities team ensure a varied programme and each resident is encouraged to participate. The Home also provide lovely trips out on a weekly basis. Upon arrival and departure when visiting my sister the staff always give me a lovely welcome - nothing is too much trouble for them. Outside of office hours it can be difficult to get through to the Home but the staff are busy caring for other residents and I understand they are having a new landline installed which will hopefully assist with the poor WiFi signal that the current telephone line relies on. Overall it's an an excellent care home which I'd be very happy to book myself into if the time comes that I need a care home.
Reply from Jo Hassey, Home Manager at Twyford House Care HomeThank you for taking the time to leave such a positive review. We are delighted to hear that you have been happy with the care and support your sister receives at Twyford House. It is wonderful to know that our team's professionalism, friendliness and dedication give you confidence that she is in safe hands.
We are pleased that you enjoy visiting the home and appreciate the efforts of our care, housekeeping, catering and activities teams. Providing a varied programme of activities and regular outings is an important part of supporting residents to live fulfilling and enjoyable lives. We are also grateful for your kind comments about the warm welcome you receive from our staff.
Thank you for understanding the occasional telephone difficulties. We recognise the importance of effective communication and are pleased that improvements are being made to enhance connectivity.
Your feedback means a great deal to us, and we will ensure your lovely comments are shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Twyford House Care Home

from Stephen D (Son-in-law of Resident) published on 9 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful, welcoming home, really made Cliff feel he was part of the family. The staff have shown outstanding care and understanding of Cliff's general needs as well as his more demanding, demenia requirements. A brilliant open environment. A real home from home, we didn't loose a farther to a care
home, we became part of a really big family,
Reply from Jo Hassey, Home Manager at Twyford House Care HomeThank you for taking the time to share such heartfelt feedback. We are truly touched by your kind words.
Creating a warm, welcoming environment where residents feel valued, respected and at home is at the heart of everything we do, so it is wonderful to hear that this was your experience. We are especially pleased that our team were able to support both your loved one's general needs and those associated with dementia with compassion, understanding and dignity.
Your comment that you did not lose a father to a care home but instead became part of a larger family means a great deal to us. Building meaningful relationships with our residents and their families is something we are incredibly proud of, and it is rewarding to know that this was reflected in your journey with us.
Thank you once again for your lovely review and for placing your trust in Twyford House. We will ensure your kind words are shared with the team, who will be delighted to know the difference they have made.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Twyford House Care Home

from P F (Resident) assisted by family/friend published on 9 July 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel safe and well looked after. The staff are cheerful and kind, and treat me with dignity, although sometimes they are slow to respond to a request for assistance... My room is comfortable and cleaned regularly. I particularly enjoy the food which is always tasty and plentiful and served in a pleasant
dining room. Although activities are arranged every day, I appreciate that I am not forced to join in against my wishes, but I have enjoyed some events such as the recent Fathers Day party and trips out to local beauty spots.
Reply from Jo Hassey, Home Manager at Twyford House Care HomeThank you for taking the time to share your feedback. We are delighted to hear that you feel safe, well looked after and treated with dignity by our team. It is wonderful to know that you find your room comfortable, enjoy the food and dining experience, and have taken pleasure in some of the activities and outings, including our Father's Day celebration.
We also appreciate your comment regarding response times when requesting assistance. While our team always strives to respond promptly, there can occasionally be delays when supporting other residents. Please be assured that we continuously monitor staffing and call bell response times to ensure all residents receive timely support.
We believe it is important that residents are able to make their own choices about how they spend their day, so we are pleased that you feel able to participate in activities as and when you wish.
Thank you again for your kind comments and for recognising the hard work and dedication of our team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grosvenor Manor Care Home

from Stephen C (Son of Resident) published on 9 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, love and attention my mother receives from the wonderful and dedicated staff is second to none. They go above and beyond! This care home sets the bar high, there is nowhere I would feel happier for my mother to be. Thank you Grosvenor Manor for looking after someone so precious to me. You
are the Gold standard.
Reply from Scarlett Ward, Relationships and comms coordinator at Grosvenor Manor Care HomeThank you for such a kind review, Stephen. We are truly delighted that you and your mother feel so supported and welcomed to our home. It's a real honour to care for your mother, and we are so proud of our hardworking team for setting that bar so high. We will be sure to pass on your comments to the staff members. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Twyford House Care Home

from L H (Daughter of Resident) published on 8 July 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad has been a resident at Twyford House since Dec-25. Overall we have been happy with the level of care he has received at Twyford. He seems happy and settled and the staff are always good with him. He is well fed and enjoys any trips out.
As you would expect, there are a few grumbles:
- his
room isn't always clean, particularly the floor
- he is often in dirty clothes as he does spill food regularly
- his catheter is often in a mess and hanging off his leg
- he is often in his room without the tv or radio on for entertainment
Reply from Jo Hassey, Home Manager at Twyford House Care HomeThank you for taking the time to leave a review and for sharing your feedback about your father's experience at Twyford House. We are pleased to hear that he has settled well since moving in and that you are happy overall with the care he receives.
Following your comments, we have investigated the concerns raised. Your father's room is cleaned daily; however, he can drop food crumbs throughout the day, which can affect the immediate environment after cleaning has taken place. He is provided with a clothing protector at mealtimes, but despite staff support, spills can still occur.
In relation to his catheter care, we found that your father frequently adjusts his catheter and likes to roll up his trouser leg between care checks, which can sometimes result in it appearing untidy. Our team will continue to monitor and reposition this as required.
We will ensure staff assist with access to his preferred TV and Radio. Please do come and speak to us at anytime your feedback is valued
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Twyford House Care Home

from Annette P (Daughter of Resident) published on 6 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
First impressions are really important and Twyford House excelled in this department.
Support staff make me feel at home. They are extremely friendly and nothing is too much trouble.
I have had dealings with most areas within the home, from maintenance to nurses. Everyone goes about their daily
duties in a calm and professional manner.
All staff are accessible, including the chef for any dietary issues.
Reply from Jo Hassey, Home Manager at Twyford House Care HomeThank you for taking the time to share your experience of Twyford House.
We are delighted to hear that your first impressions were so positive, as we know how important it is to feel welcomed and reassured from the moment you walk through our doors. Your kind comments about our support staff, nurses, maintenance team and catering team are greatly appreciated.
We are proud of the warm, friendly and professional environment our colleagues create each day, and it is wonderful to know that you feel at home with us. Ensuring that residents and their families feel supported, listened to and valued is at the heart of everything we do.
We are especially pleased that you have found our team approachable and responsive, including our chef in helping to meet dietary needs and preferences. Feedback such as yours is a great encouragement to us all.
Thank you again for your lovely review and for recognising the dedication of our team. We will share your comments with everyone at Twyford House
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Twyford House Care Home

from P R (Daughter of Resident) published on 6 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the last 12 months I have seen the workings of several carehomes and was so concerned about finding the right place for mum Twyford house have more than filled this roll Excellent team work throughout the home The care and support that is given to residents is really outstanding Communication from
management is spot on Fantastic team work throughout I would definately recommend Twyford House look after someone you love and be rest assured that they will be totally cared for.
Reply from Jo Hassey, Home Manager at Twyford House Care HomeThank you, Pam, for your wonderful review and for sharing your experience of Twyford House.
We understand how difficult it can be to find the right care home for a loved one, so it is incredibly rewarding to hear that we have been able to give you confidence and peace of mind in the care your mum receives. Your kind words about the outstanding care, support and teamwork throughout the home mean so much to us.
We are especially pleased that our communication and commitment to working closely with families have made such a positive impression. Our team is dedicated to ensuring every resident is cared for with dignity, compassion and respect, and it is lovely to know that this has been reflected in your experience.
Thank you for your recommendation and for placing your trust in us. We will be delighted to share your feedback with the whole team.
Warm regards,
The Team at Twyford House
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Wilmslow Manor Care Home

from Paul H (Son of Resident) published on 3 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Mum was widowed earlier this year, we looked at a number of care homes in the area but were unhappy with a number of elements in each of these care homes. We were then recommended Wilmslow Manor by a friend who has a relative resident there. In the 8 weeks or so that my Mum has been resident,
we have only seen fantastic support and kindness. The rooms are fantastic, the staff are both brilliant and professional and we are very confident that her needs will be met whatever her condition as the years go by. It has taken a huge weight from my shoulders, knowing that my Mum is being well looked after.
Reply from Darren Molyneux, Home Manager at Wilmslow Manor Care HomeThank you so much for sharing your experience and for taking the time to leave such a thoughtful review. We are truly sorry for the difficult circumstances that led to your Mum needing care, but we are delighted to hear that Wilmslow Manor has been able to offer her comfort, stability, and kindness during this transition.

Our team will be thrilled to know that their support has made a positive difference to both your Mum and your family. We take great pride in providing highquality care, maintaining beautiful living spaces, and ensuring every resident feels valued and safe. Knowing that this has lifted a weight from your shoulders means a great deal to us.

We are committed to continuing this level of care for your Mum in the years ahead, and were grateful for the trust youve placed in us.

If there is ever anything more we can do, please dont hesitate to let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Statham Manor Care Home

from Karen S (Daughter of Resident) published on 1 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
i would like to testify to the quality of Statham Manor Care Home. The care our mum received was exceptional, nothing was to much trouble for the staff, both for mum and indeed her friends and us her family. She felt very loved and on the day she left us the staff could not of helped and guided us
better.
Thank you from the bottom of our hearts love always
From Anne Lomax's family and friends
Reply from Alexandra Fairhurst, Head of Commissioning at Statham Manor Care HomeWe are sincerely grateful for your kind and thoughtful message. Knowing that Anne felt cherished and that our staff were able to support you with care and guidance brings great comfort to us. It was a privilege to be part of her journey and to support your family and friends during such a difficult time.
Thank you for your trust and your heartfelt words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Statham Manor Care Home

from Susan H (Daughter of Resident) published on 1 July 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I absolutely loved Statham Manor when I transferred my 96 year old mother there. The care is marvelous. Mummy however needed higher care than they were able to give her due to her deteriorating dementia. I have no problem with that as I understand. HOWEVER, I live in South Africa and they promised
to give me updates and keep me informed. They promised that I could send emails for them to read to her on a regular basis. All the time she was there (which was +/- a month and a half) I NEVER got any update or reply to ANY of my emails of which i have records). I learnt from her LPOA that she had been moved!!!!!! I think that is disgusting on behalf of the admin staff.
Reply from Alexandra Fairhurst, Head of Commissioning at Statham Manor Care HomeThank you for taking the time to share your feedback. We are pleased to hear that you were happy with the care your mother received during her stay at Statham Manor and we appreciate your kind words about the team who supported her.

We are sorry to learn of your concerns regarding communication. We understand how important regular updates are, especially when family members live abroad. In this situation, we followed the guidance of the person with legal authority for your mother's care, as well as your mother's documented wishes. All decisions and communications were made in line with that authority to ensure her best interests were upheld.

We recognise how difficult it must have been not receiving the updates you expected and we regret any distress this caused. Your feedback has been shared with the appropriate team so we can review our processes and ensure clarity for families in similar circumstances.

Thank you again for your comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Grosvenor Manor Care Home

from David G (Son of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very welcoming and caring. Thank you for looking after my mum. Grosvenor Manor is a nice place!
Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care HomeThank you for taking the time to make a review. We will, as always feed back to the staff your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Twyford House Care Home

from Helen M (Daughter-in-law of Resident) published on 24 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law had been a resident at Twyford House for five years, in that time we had some ups and downs relating to her care but nothing that wasn't addressed by the various managers of the home when the issues arose.
In early May she became unwell, it was hard to see her deteriorating before
our eyes. The staff on the unit were caring and attentive to her needs. I only had to speak to a senior, deputy or the new manager and support from the GP and District Nurses were requested.
She passed away peacefully and the staff at the home were kind and compassionate at a really difficult time.
We conducted her funeral from Twyford House, there was numerous staff outside to see her off, it was very emotional, some even came to the funeral.
We returned there for her celebration wake and more staff were in attendance. The food was excellent and everyone remembered her fondly.
We can't thank the staff at Twyford House enough for the support and care they gave to our Mum (in law) Thank you xx
Reply from Jo Hassey, Home Manager at Twyford House Care HomeThank you so much, Helen, for taking the time to share such a heartfelt and deeply moving review.
It truly means a great deal to all of us at Twyford House to read your kind words about the care and compassion shown to your mother-in-law over the years. Supporting families through both the brighter moments and the more difficult times is at the very heart of what we do, and we are so grateful you felt listened to and supported whenever concerns arose.
It was a privilege to care for her at such an important time, and we hope it brings you some comfort to know she was surrounded by kindness, dignity, and respect. Your words about the team's attentiveness and compassion will mean so much to everyone involved.
Being able to be part of her farewell and to stand alongside you and your family was an honour for us all. She will always be remembered fondly by the team. With heartfelt condolences and best wishes to you and your family
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Statham Manor Care Home

from Carolyn C (Daughter of Resident) published on 23 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous home with fabulous staff.
Reply from Emma Shenton, Relationship and Communications Coordinator at Statham Manor Care HomeThank you so much for your kind words! We're delighted to hear you think our home and team are fabulous. Our staff work incredibly hard to create a warm, caring, and happy environment for everyone, and feedback like this makes it all so worthwhile.
Thank you again for taking the time to share your experience
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Statham Manor Care Home

from Hanna M (Granddaughter of Resident) published on 23 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You have given my nana a new lease of life and I can't thank you enough.
Reply from Emma Shenton, Relationship and Communications Coordinator at Statham Manor Care HomeThank you so much for your lovely words. It truly means the world to us to hear that your nana is enjoying her time here and has a new lease of life. Being able to make such a positive difference is exactly why we do what we do.
We feel very lucky to have your nana as part of our family,
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (3)

Loading

Loading Loading

Loading

Loading

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lovett Care Ltd to verify any information. View our terms and conditions. Lovett Care Ltd has a Platinum Service – more info.