Crown Care in West Yorkshire | 1 Care Home

Review of
Holyrood House
from Heather M (Sister of Resident) published on 21 August 2025

Submitted via Website • Report

Overall Experience

I cannot speak more highly of everyone on the staff at Holyrood, for the excellent, caring kind and considerate care they gave to my brother and our family.
This wonderful team are a credit to their profession and a marvellous asset to the surrounding community of Knottingley.
On behalf of my entire

family thank you all from the bottom of our hearts.

Reply from Julia Davison, Home manager at Holyrood House

Thank you so much for your very heartfelt words. We are pleased that we could be of support during your very sad time.

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Review of
Holyrood House
from Lynne T (Daughter of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience

Mum felt safe and well looked after. Staff were brilliant, she wished she could have stayed. Family would like to thank you all for her care. Regards

Reply from Julia Davison, Home manager at Holyrood House

It was a pleasure to look after your Mum and we are so pleased the family were pleased with her care.

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Review of
Holyrood House
from B W (Friend of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience

My friend moved in here 2 years ago, and I must admit I didn't think she would like it, but with the friendliness of the staff, she really enjoyed her time in the home.

Reply from Julia Davison, Home manager at Holyrood House

Thanks for your really positive comments, they mean so much to all the team at Holyrood House.

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Review of
Holyrood House
from Ellen H (Sister of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience

The home is very well kept. Staff are amazing with lots of empathy. The care received is 100%.
Well done, all you carers and management, keep up the good work.
I would recommend Holyrood House to anyone looking for a home to home environment.

Reply from Julia Davison, Home manager at Holyrood House

Thank you so much for your comments. All of the team really appreciate the support and words we receive from friends and relatives it means a lot to us.

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Review of
Holyrood House
from G A (Daughter of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience

Thank you for looking after my mum and dad. They both passed away in April, but the staff were absolutely amazing. They all became very good friends, including some residents.

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Review of
Holyrood House
from K B (Daughter of Resident) published on 20 August 2025

Submitted via Postal Card • Report

Overall Experience

My mum & dad were both residents in Holyrood for just over 10 months. But sadly passed away. The way we were treated was amazing. My patents were looked after perfectly to the end. Since then, we have still been treated like best friends. It has helped us come to terms with our loss. The staff are all

brilliant & amazing.

Reply from Julia Davison, Home manager at Holyrood House

Thank you so much for your comments. We are so sorry for your loss ,we also feel it deeply. Its great to still see you when you visit the home.

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Review of
Holyrood House
from Chris G (Son of Resident) published on 7 August 2025

Submitted via Website • Report

Overall Experience

My dad stayed at Holyrood from April to July 2025 and we were very impressed, particularly with the office staff and the staff who took care of him. They are amazing, kind people who cared for him, and even took him out for a day trip. They chatted with him, made him cups of tea whenever they saw him

and our family are extremely grateful to them. Its always a worrying time when a family member needs care away from the home but they put our minds at rest quickly. thank you

Reply from Julia Davison, Home manager at Holyrood House

Thank you so much for your kind words. We really enjoyed having your Dad to stay, we are pleased that you were so impressed with the service he received.

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Review of
Holyrood House
from J C (Daughter of Resident) published on 8 July 2025

Submitted via Website • Report

Overall Experience

I make no apologies for the length of this review.
When did could no longer manage physically at home he went to live at Holyrood House, the staff from the start were amazing - kind and lovely and after an initial adjustment period did settled in and Holyrood became his home.
He enjoyed the company,

toddling down to the lovely dining room where he had a window seat and say with another chap of similar age.
The staff, although busy, always took time to say hello to him and make a fuss, and he in turn had flourished under their love and care. He put on weight and looked better than he had since mum died 5 years earlier .and we knew he was safe from harm there.
The regular staff really are a happy and caring family for the residents, there is sometimes a need for agency staff, who may be perfectly fine but dad likes the regular staff best as they knew him.His room was lovely - bright and spacious. Dad died just after he he'd had a fuss made for his 88th birthday - surrounded in love.

Reply from Julia Davison, Home manager at Holyrood House

Thank you so much for your kind words, they really do mean a lot to the hard working staff team. Your dad was a lovely and popular resident who showed kindness and compassion to the staff at all times. He is greatly missed.

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Review of
Holyrood House
from Angela G (Daughter of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

Holyrood House is a caring and welcoming place to be. The residents are happy and settled the staff go above and beyond. My mum is happy and content here, and I have no concerns for her welfare at all.

Reply from Julia Davison, Home manager at Holyrood House

Thank you so much for your kind comments, the staff really enjoy looking after your Mum. I will ensure your comments are passed on to the staff team.

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Review of
Holyrood House
from Louise J (Granddaughter of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

Both my Grandma and Grandad were residents in Holyrood for 10 months. Unfortunately both passed away in April 2025, but the care they were given was excellent especially at the end of their life. They were both on the Dementia ward, the staff were very caring and treated them like family. We couldn't

praise them enough. Thank you for looking after them so well.

Reply from Chloe Hibbitt, Deputy Manager at Holyrood House

Thank you for your kind words, these will be passed onto the care team. As a whole team we strive to give our residents and their families the best possible care and experience. It was a pleasure to look after both your Grandma and Grandad.

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Review of
Holyrood House
from C S (Grandson of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

The staff at Holyrood can't do enough for the residents here. There is such a genuine care for everyone they look after, something I'd never seen before in other homes. The residents adore the staff and you can see how much this impacts their quality of life.
The carers go above and beyond to completely

understand the needs of the residents (not just medical) but social and even their sense of humour.
The enrichment activities they organise are always fantastic, rooms and social areas are immaculate and the food is fantastic.
Particularly if your relative suffers from dementia I would highly recommend this fantastic home.

Reply from Chloe Hibbitt, Deputy Manager at Holyrood House

Thank you for your kind words, it does mean so much to all the team when we receive positive feedback. We strive as a team to give our residents and their families the best possible care and experience. We look forward to continuing to care for your Grandmother.

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Review of
Holyrood House
from Lynne S (Friend of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

I have a friend, that is having a short stay here for a while, and I would like to have my say, and thank you so much for caring for my friend!

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Review of
Holyrood House
from Gillian C (Niece of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Visited my uncle on Tues 25th February
He had been in Holyrood for 3 years
He is settled happy and well looked after
The staff are amazing brilliant at their job look after all the residents with so much care
Admin staff friendly and so helpful
the manager is helpful friendly to all residents

and staff always happy to help with any thing you need to discuss with het she is a brilliant manager
Thank you all so much for keeping my uncle so settled and happy

Reply from Gill Slack, Administrator at Holyrood House

Thank you so much for your very kind words. It does mean so much to all the team when we receive positive feedback. We look forward to continuing providing your uncle with the best care.

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Review of
Holyrood House
from A S (Granddaughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff have been amazing, from the management team to the care team, and have made what has been a very difficult decision for our family, to have my grandma move into a permanent residency here at Holyrood as easily and as smoothly as possible. At every stage, they have met our concerns with an

understanding and empathy and especially towards my grandma who is the most important person to us. I would like to recognise 2 individuals on my grans level, they have been wonderful and have helped settle my grandma in so well, they are an asset to your team. The management and admin team have also been great towards us helping manage our feelings and worries whilst my grandma has been settling in, especially the assistant manager, by reassuring me and always there to help with this difficult transition.

Reply from Julia Davison, Home Manager at Holyrood House

Thank you so much for your very kind words. We strive as a team to give our residents and families the best possible experience. We are aware that placing your loved one in residential care is a very difficult decision and has a lot of mixed emotions for all concerned. We are so pleased that the transition was as smooth as possible.

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Review of
Holyrood House
from T J (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I find the home satisfactory, but cleanliness could be improved, especially in residents rooms, stained sink and toilet. Also in need of decoration and curtains washing. Food is up and down, sometimes really good and then can be very poor. I presume this is due to staffing.
Portion size is small,

more fresh vegetables is needed, most of it is tinned. Entertainment is good, but same people go, they don't try to get others to go and when they do, it's last minute.
I think staff should try to encourage residents to participate.

Reply from Julia Davison, Manager at Holyrood House

Thank you for your comments regarding Holyrood House Care Home. I am sorry that you feel that some areas of the home are not satisfactory. I have passed on your concerns regarding the cleanliness of the rooms, paying particular attention to all of the areas you raised. The kitchen make every effort to ensure that all the vegetables are fresh with exception to those that are purchased in a frozen format. If your loved one would like a larger portion of food then this is always available if they are able to ask, or if you would like to ask on their behalf. I have discussed entertainment/activities with the activity co-coordinator who will endeavor to ensure that they continue to encourage all of the residents who wish to participate in entertainment.

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Review of
Holyrood House
from Paula J (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I feel my mums needs are met here. Thank you Holyrood House for looking after her. Staff are very caring, although she doesn't participate due to her Parkinson's there are plenty of activity's for clients.

Reply from Gill Slack, Administrator at Holyrood House

Thank you so much for your kind words, we are so happy that you are pleased with the care that your mum receives.

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Review of
Holyrood House
from Kevin P (Guardian of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

The residence appeared a happy place for its residents, all staff attentive, very helpful and willing to assist.
In being present on average for over a hour, my friend was much on her own, happy to be so but on occasions sat in the communal area that allowed her to be in company and have a friendly

talk.
Cleanliness was of an acceptable nature, at times some dust/debris was noticed under/near the bed and on the floor.
I cannot specifically comment on food other to to say I witnessed a small choice being offered which was satisfactory to my friend.
Office staff were always helpful but unavailable to talk to at weekends which was a little inconvenient.
On an alarm call (e.g. pressure mat activated) staff did respond quickly.
The rooms were appointed of a basic nature that was fit for purpose.
It is regrettable that some clothing was lost.
Overall, a pleasant place to be that catered for my friend's needs, having now left has stated she would be happy to return.

Reply from Julia Davison, Home Manager at Holyrood House

Thank you for your open and honest review. We always appreciate feedback regarding both staff and the facilities within the home, we are glad that your friend enjoyed her stay.

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Review of
Holyrood House
from C W (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

All staff seem to be very caring, especially maintenance men and cleaners. All rooms are spacious and clean.
If my mum is not well she mentions it to a carer and is then seen by the nurse from the nearby doctors who calls regularly and any prescription is got quickly. They seem to have a good system

for giving out medication at the correct time and dose.
Activities are well thought out and are suited to most needs.
There is always a good choice of food at meal times and the kitchen will try their best to sort something out if there is a problem.

Reply from Julia Davison, Manager at Holyrood House

Thank you for taking the time to review Holyrood House Care Home. We are very pleased to know that you are happy with the whole team, as we pride ourselves on our team approach.

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Review of
Holyrood House
from C A (Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Even at 85 years old and raised in a family of 3 daughters, I recognise I am not easy to help. Having been like all, independent for those years. However, the young lady assistor who brightens my life with her bright smile and willingness to assist immediately there is a call (from either resident or

colleague) and often without provocation, I have recently learned her name. She is crammed with good intentions, in what could become a difficult situation in the hands of others, less observant. Where she gets the all power wish to jump to it, wherever she is stationed brings awe to the beholder.

Reply from Gill Slack, Administrator at Holyrood House

We are always pleased to assist you with all aspects of your care at Holyrood House Care Home, and we are pleased that you find one of the staff such a pleasure with her bright smile and willingness to assist. We hope you enjoy your continued time here.

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Review of
Holyrood House
from G W (Granddaughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

I have had an amazing experience during the care of my grandad, during his time at Holyrood.
Thank you so much for everything.
Admin team was amazing and really helpful, always greeted with a smile.

Reply from Julia Davison, Home Manager at Holyrood House

We are so pleased that you are happy with the care of your Grandad. The admin team are a great asset to the team as a whole.

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