Care Homes Owned by Crown Care Group in Tyne & Wear

My husband is being looked after and I have found all the carers very kind and nothing is a bother. TV is not very good needs updating

Cannot fault staff in any way, they have all been very kind and helpful.

Disgusting...

Happy that my mam is getting all the help she needs and the staff are very helpful.

The care at Astell is exemplary - the staff care, they don't just look after my dad.

My brother is very happy staying at Astell Care Centre. The staff are wonderful with him. He is treat with respect and dignity. He always enjoys his meals which are substantial and varied. I often have Sunday lunch with him in the dining room which I enjoy too. I feel very reassured that he is in...

My dad is in this home, my dad has Alzheimer's. I can not thank the staff enough for the care they give my dad. They also give us updates on how my dad is doing. I find the staff very friendly and helpful. It peace of mind when you know your loved one is getting the care and attention they need and...

I came into the care home every day to see my mam and the staff are really fantastic.

I have had a good experience, everyone has been helpful and I feel my relative is cared for. Staff always stop to talk with my relative, and I feel he is loved. My relative is eating well, and I am happy to have them at Balmoral.

Been coming here for nearly 2 years. Love all the staff, they are our extended family.

My father became a resident at Windsor Court after being moved from another care home that was no longer able to meet his needs. From the very beginning, the difference was remarkable. Every time we visited, we were warmly greeted by staff - something that stood in stark contrast to our previous...

My husband is receiving excellent care. The staff are friendly and caring. I am assured at all times that the is being well cared for.

Thank you all at Windsor for helping celebrate my husbands birthday it was very much appreciated and a special thanks to Lee a carer on men's floor who came in his own time to help celebrate his birthday what a lovely gesture my family are really grateful to him.

Many many thanks nobody could do a better job. Both very happy, Mark and Claire.

On visiting this setting I was so impressed by the sisters who were in charge. They made us extremely welcome. The care and the atmosphere was fabulous. The residents are in very good hands. Well done all.

When I visit my brother I always find that all areas are very clean and all areas very quiet with staff around constantly. My brother is always made comfortable where ever he may be on my visits, which I may add are not know to the staff. He always looks clean and at ease whatever the time. I find...

I wish to express comments for the activities coordinator. When we visited again this week, he was very polite and friendly. Explained how activities in the home worked and was going to bring a snooker table to our friend. Our friend was a snooker champion! Impressed by his professionalism and...

My mother was placed here to allow my father respite, within 2 hours of being here, my mother went missing. A staff member had opened a double door pin pad system and allowed my mother to leave. There was a police search and my mother was found 3 hours...

Wonderful friendly accommodating staff. Nothing a bother to them. Always someone on hand to have a word with rooms, lounge, passage, dining room and outside area always very clean. Garden could do with bit clear up. I feel my friend is well cared for at Astell. Such a shame she is not well enough...

Staff are friendly & very helpful. They engage with residents well. Activities are good and regular! Any concerns are dealt with quickly.