Crown Care in Tyne & Wear | 3 Care Homes

Review of
Windsor Court Care Home
from Joanne M (Daughter of Resident) published on 25 July 2025

Submitted via Website • Report

Overall Experience

DO NOT PLACE YOUR LOVED ONE IN THIS FACILITY.
My mother was placed here to allow my father respite, within 2 hours of being here, my mother went missing. A staff member had opened a double door pin pad system and allowed my mother to leave. There was a police search and my mother was found 3 hours

later. The staff do not care at this facility, the care home manager does not care. This facility should not be allowed to exist. The complaints procedure is an absolute joke.
Please please do not use this home. If I could rate this home in minus figures I would.

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Review of
Astell Care Centre
from Kathleen O (Friend of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Wonderful friendly accommodating staff. Nothing a bother to them. Always someone on hand to have a word with rooms, lounge, passage, dining room and outside area always very clean. Garden could do with bit clear up. I feel my friend is well cared for at Astell. Such a shame she is not well enough to

appreciate it.

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Review of
Astell Care Centre
from J P (Niece of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff are friendly & very helpful. They engage with residents well. Activities are good and regular! Any concerns are dealt with quickly.

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Review of
Astell Care Centre
from Irene C (Sister of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

Care is brilliant, my brother is well looked after. Staff are lovely and can't fault them.
The staff listen and try their best to solve any concerns or problems.
The bedrooms are basic but have what you need.

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Review of
Windsor Court Care Home
from Heather S (Sister of Resident) published on 21 April 2025

Submitted via Website • Report

Overall Experience

My sister was brought to Windsor Court in January after a long illness in hospital.
When she entered home she was underweight, distressed and confused due to her condition and lacked confidence.
The staff were brilliant they went out of their way to support her. The results so far have been amazing.
My

sister is now a healthy weight and has gained so much confidence which is allowing her to do more things for herself.
She is also interacting with other residents so doesn't feel lonely as she has people to talk to her when she wants it.
The staff have worked miracles and managed to get my sister to take her medication on time, without objection which the hospital and family struggled to do as she got so upset. This is improving all aspects of her health. As a family we can see that my sister is being valued, treated with dignity.
I really want the staff at this home to be recognised as they work very hard and always have time for us and residents thank you so much!

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Review of
Astell Care Centre
from L B (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

My mam lives here, the staff are lovely and caring not just with my mam but with me as well. My mam had been really aggressive in her other care home, since living here she is happy and calm without medication. I now get to enjoy my visits, staff support her extremely well.

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Review of
Balmoral Court
from Jeffrey R (Brother of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Very disappointed in this place, when you go to visit your either sat with in a communal area and amongst other service users or sat in a corridor, service users are all unkempt and when we where there on Saturday a woman was walking around for over an hour with blood on her face from a scratchy spot.

Not once while visiting has anyone asked if we had any issues or gave us any information regarding activities, weather she goes out to shops cafes, there's no feed back

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Review of
Windsor Court Care Home
from Ben B (Son of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

My father was resident at Windsor Court for two years before he died. The staff were brilliant and managed really well in often challenging circumstances. Special mention to one staff member in particular who was always so friendly and kind. Thank you to the team for your care for my Dad.

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Review of
Balmoral Court
from J T (Wife of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

My husband has been at Balmoral Court for 8 months. He has settled well. I visit twice weekly and he's relaxed and content. All staff, management, nursing, care, cleaners, laundry are friendly, caring, conscientious and permanent. There is a good support network from GPs, NHS, which is very encouraging.

The ward has recently been refurbished, it is light, functional and clean. The atmosphere is calm, care staff are visible at all times and alert. Bedrooms are basic but functional, cleaned regularly, fresh bed linen daily.
Hubby enjoys his food and family members can arrange to have a meal if booked in advance. Occasionally, clothing and slippers go missing but they usually turn up a day or 2 later. Anyone looking for a place for their loved one should visit - the care for dementia patients is second to none.

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Review of
Windsor Court Care Home
from A L (Son of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the quality of care provided. My mother has experienced a high level of compassion and understanding of her needs from the staff.

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Review of
Windsor Court Care Home
from Claire S (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My mother spent the last two weeks of her life at Windsor Court. She was treated with care and respect from day one. I love the way the staff speak to the residents, with humour and affection. I could not have asked for a better place. I knew she was safe and the staff listened to my questions and concerns

and addressed each one, keeping me up to date with any changes in Mum's condition. I'm very grateful for the care staff, nurses, admin and management. A wonderful team.

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Review of
Windsor Court Care Home
from Joan G (Partner of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My partner is a lot happier now he is in a different room. He used to get very annoyed as residents kept going into his room and taking his belongings. He had no privacy because no lock on bedroom door, this caused a few fights which I was very concerned about as he is very unsteady on his legs and

frail. So myself and partner more settled.

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Review of
Windsor Court Care Home
from C B (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Very happy with the service. The staff are all grateful to the team they have been really well looked after. I would definitely recommend Windsor Court. My mums discharge into the care home was sudden and very challenging but I'm grateful she was discharged into the home she is at.

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Review of
Astell Care Centre
from Peter M (Brother of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My brother is very happy at Astell Care Home and the staff are very good. He also reports that the meals are good and he looks forward to them. His room is very basic but it is clean and tidy and he enjoys watching his television.
Although he has a comfortable armchair to sit in, he could do with a

chair for visitors to sit on. The staff make an effort to engage him in organised activities.

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Review of
Windsor Court Care Home
from Carol P (Wife of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been here for almost 18 months. He has settled really well and the care he gets is keeping me happy. I don't worry about him when I'm leaving after visits as the staff are really professional and caring. It's all about the care the residents need and they certainly are very well cared

for in all aspects.

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Review of
Astell Care Centre
from Julie H (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

The staff at Astell Care home are extremely good - caring, empathic and professional, but with a focus on the residents. There are numerous activities and residents are encouraged to take part and go out on little trips whenever possible. Residents are treated with kindness and dignity at all times,

even when their behaviour is challenging.

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Review of
Astell Care Centre
from Richard B (Friend of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My friend has been a resident for virtually a year now and I have nothing but the utmost respect for the staff who work tirelessly in very difficult circumstances. How they cope with multiple residents who are incontinent is beyond me. Because of this issue, the home does have a certain unfortunate

odour but I didn't think a complaint would be fair. Whilst it would be nice if the rooms and shared areas were more welcoming. I do understand the need for practically to facilitate clearing and cleaning up after accidents.

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Review of
Astell Care Centre
from Alison M (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I go to see my father every day, he's doing so much better than being alone. He's well looked after, the staff are an absolutely amazing lovely bunch myself and my family couldn't have asked for a better place for him to be.

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Review of
Astell Care Centre
from Robyn M (Granddaughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The staff are all amazing, always so warm and welcoming and happy to keep us up to date on how my grandad is doing and anything he might need. Grandad is happy where he is and always seems well looked after and comfortable. His room is always tidy and clean and the activities he takes part in always

look engaging.

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Review of
Astell Care Centre
from Raymond J (Husband of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

In the 10 years that my wife has been a resident at Astell Care Centre, she has been treated with care, support and dignity from all the staff. The thing is I feel that her room could be upgraded and decorated. Kind regards.

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Care Homes Owned by Crown Care in Tyne & Wear

Crown Care Locations in Tyne & Wear (3)

Crown Care Reviews in Tyne & Wear (127)

Windsor Court Care Home

Astell Care Centre

Astell Care Centre

Astell Care Centre

Windsor Court Care Home

Astell Care Centre

Balmoral Court

Windsor Court Care Home

Balmoral Court

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

Astell Care Centre

Windsor Court Care Home

Astell Care Centre

Astell Care Centre

Astell Care Centre

Astell Care Centre

Astell Care Centre

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