Care Homes Owned by Crown Care Group in Tyne & Wear

Disgusting no care given. Please avoid. Can't even give any star ratings as they would be below.

Happy that my mam is getting all the help she needs and the staff are very helpful.

The care at Astell is exemplary - the staff care, they don't just look after my dad.

My brother is very happy staying at Astell Care Centre. The staff are wonderful with him. He is treat with respect and dignity. He always enjoys his meals which are substantial and varied. I often have Sunday lunch with him in the dining room which I enjoy too. I feel very reassured that he is in excellent care.

My dad is in this home, my dad has Alzheimer's. I can not thank the staff enough for the care they give my dad. They also give us updates on how my dad is doing. I find the staff very friendly and helpful. It peace of mind when you know your loved one is getting the care and attention they need and deserve.

I came into the care home every day to see my mam and the staff are really fantastic.

I have had a good experience, everyone has been helpful and I feel my relative is cared for. Staff always stop to talk with my relative, and I feel he is loved. My relative is eating well, and I am happy to have them at Balmoral.

Been coming here for nearly 2 years. Love all the staff, they are our extended family.

I wouldn't hesitate to recommend Windsor Court wholeheartedly.

My husband is receiving excellent care. The staff are friendly and caring. I am assured at all times that the is being well cared for.

Thank you all at Windsor for helping celebrate my husbands birthday it was very much appreciated and a special thanks to Lee a carer on men's floor who came in his own time to help celebrate his birthday what a lovely gesture my family are really grateful to him.

Many many thanks nobody could do a better job. Both very happy, Mark and Claire.

On visiting this setting I was so impressed by the sisters who were in charge. They made us extremely welcome. The care and the atmosphere was fabulous. The residents are in very good hands. Well done all.

When I visit my brother I always find that all areas are very clean and all areas very quiet with staff around constantly. My brother is always made comfortable where ever he may be on my visits, which I may add are not know to the staff. He always looks clean and at ease whatever the time. I find all the staff very caring and the whole set up is extremely relaxed. I can only add that everything is very good.

I wish to express comments for the activities coordinator. When we visited again this week, he was very polite and friendly. Explained how activities in the home worked and was going to bring a snooker table to our friend. Our friend was a snooker champion! Impressed by his professionalism and enthusiasm. A pleasure to talk to and a credit to your home!

Please please do not use this home. If I could rate this home in minus figures I would.

Wonderful friendly accommodating staff. Nothing a bother to them. Always someone on hand to have a word with rooms, lounge, passage, dining room and outside area always very clean. Garden could do with bit clear up. I feel my friend is well cared for at Astell. Such a shame she is not well enough to appreciate it.

Staff are friendly & very helpful. They engage with residents well. Activities are good and regular! Any concerns are dealt with quickly.

The bedrooms are basic but have what you need.

I really want the staff at this home to be recognised as they work very hard and always have time for us and residents thank you so much!