Crown Care in Tyne & Wear | 3 Care Homes

Review of
Windsor Court Care Home
from Heather S (Sister of Resident) published on 21 April 2025

Submitted via Website • Report

Overall Experience

My sister was brought to Windsor Court in January after a long illness in hospital.
When she entered home she was underweight, distressed and confused due to her condition and lacked confidence.
The staff were brilliant they went out of their way to support her. The results so far have been amazing.
My

sister is now a healthy weight and has gained so much confidence which is allowing her to do more things for herself.
She is also interacting with other residents so doesn't feel lonely as she has people to talk to her when she wants it.
The staff have worked miracles and managed to get my sister to take her medication on time, without objection which the hospital and family struggled to do as she got so upset. This is improving all aspects of her health. As a family we can see that my sister is being valued, treated with dignity.
I really want the staff at this home to be recognised as they work very hard and always have time for us and residents thank you so much!

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Review of
Astell Care Centre
from L B (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

My mam lives here, the staff are lovely and caring not just with my mam but with me as well. My mam had been really aggressive in her other care home, since living here she is happy and calm without medication. I now get to enjoy my visits, staff support her extremely well.

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Review of
Balmoral Court
from Jeffrey R (Brother of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Very disappointed in this place, when you go to visit your either sat with in a communal area and amongst other service users or sat in a corridor, service users are all unkempt and when we where there on Saturday a woman was walking around for over an hour with blood on her face from a scratchy spot.

Not once while visiting has anyone asked if we had any issues or gave us any information regarding activities, weather she goes out to shops cafes, there's no feed back

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Review of
Windsor Court Care Home
from Ben B (Son of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

My father was resident at Windsor Court for two years before he died. The staff were brilliant and managed really well in often challenging circumstances. Special mention to one staff member in particular who was always so friendly and kind. Thank you to the team for your care for my Dad.

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Review of
Balmoral Court
from J T (Wife of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

My husband has been at Balmoral Court for 8 months. He has settled well. I visit twice weekly and he's relaxed and content. All staff, management, nursing, care, cleaners, laundry are friendly, caring, conscientious and permanent. There is a good support network from GPs, NHS, which is very encouraging.

The ward has recently been refurbished, it is light, functional and clean. The atmosphere is calm, care staff are visible at all times and alert. Bedrooms are basic but functional, cleaned regularly, fresh bed linen daily.
Hubby enjoys his food and family members can arrange to have a meal if booked in advance. Occasionally, clothing and slippers go missing but they usually turn up a day or 2 later. Anyone looking for a place for their loved one should visit - the care for dementia patients is second to none.

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Review of
Windsor Court Care Home
from A L (Son of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the quality of care provided. My mother has experienced a high level of compassion and understanding of her needs from the staff.

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Review of
Windsor Court Care Home
from Claire S (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My mother spent the last two weeks of her life at Windsor Court. She was treated with care and respect from day one. I love the way the staff speak to the residents, with humour and affection. I could not have asked for a better place. I knew she was safe and the staff listened to my questions and concerns

and addressed each one, keeping me up to date with any changes in Mum's condition. I'm very grateful for the care staff, nurses, admin and management. A wonderful team.

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Review of
Windsor Court Care Home
from Joan G (Partner of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My partner is a lot happier now he is in a different room. He used to get very annoyed as residents kept going into his room and taking his belongings. He had no privacy because no lock on bedroom door, this caused a few fights which I was very concerned about as he is very unsteady on his legs and

frail. So myself and partner more settled.

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Review of
Windsor Court Care Home
from C B (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Very happy with the service. The staff are all grateful to the team they have been really well looked after. I would definitely recommend Windsor Court. My mums discharge into the care home was sudden and very challenging but I'm grateful she was discharged into the home she is at.

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Review of
Astell Care Centre
from Peter M (Brother of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My brother is very happy at Astell Care Home and the staff are very good. He also reports that the meals are good and he looks forward to them. His room is very basic but it is clean and tidy and he enjoys watching his television.
Although he has a comfortable armchair to sit in, he could do with a

chair for visitors to sit on. The staff make an effort to engage him in organised activities.

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Review of
Windsor Court Care Home
from Carol P (Wife of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been here for almost 18 months. He has settled really well and the care he gets is keeping me happy. I don't worry about him when I'm leaving after visits as the staff are really professional and caring. It's all about the care the residents need and they certainly are very well cared

for in all aspects.

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Review of
Astell Care Centre
from Julie H (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

The staff at Astell Care home are extremely good - caring, empathic and professional, but with a focus on the residents. There are numerous activities and residents are encouraged to take part and go out on little trips whenever possible. Residents are treated with kindness and dignity at all times,

even when their behaviour is challenging.

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Review of
Astell Care Centre
from Richard B (Friend of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My friend has been a resident for virtually a year now and I have nothing but the utmost respect for the staff who work tirelessly in very difficult circumstances. How they cope with multiple residents who are incontinent is beyond me. Because of this issue, the home does have a certain unfortunate

odour but I didn't think a complaint would be fair. Whilst it would be nice if the rooms and shared areas were more welcoming. I do understand the need for practically to facilitate clearing and cleaning up after accidents.

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Review of
Astell Care Centre
from Alison M (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I go to see my father every day, he's doing so much better than being alone. He's well looked after, the staff are an absolutely amazing lovely bunch myself and my family couldn't have asked for a better place for him to be.

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Review of
Astell Care Centre
from Robyn M (Granddaughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The staff are all amazing, always so warm and welcoming and happy to keep us up to date on how my grandad is doing and anything he might need. Grandad is happy where he is and always seems well looked after and comfortable. His room is always tidy and clean and the activities he takes part in always

look engaging.

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Review of
Astell Care Centre
from Raymond J (Husband of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

In the 10 years that my wife has been a resident at Astell Care Centre, she has been treated with care, support and dignity from all the staff. The thing is I feel that her room could be upgraded and decorated. Kind regards.

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Review of
Astell Care Centre
from R S (Partner of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

The carers and staff are always on hand and always look in to make sure she is ok and have a chat with her, she loves them and laughs with them.

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Review of
Balmoral Court
from N P (Wife of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

My husband went into Albert Unit in March 2024 but deteriorated quite quickly and after spending time in hospital, was discharged back to William Unit in May. He had advanced Alzheimer's, the level of care he had was fantastic, (would give seven stars if I could), the staff made sure he was comfortable

and if I asked for assistance for him they were there as soon as possible, considering there were other residents needing care. The facilities were all being renovated while he was in there but to be honest, he didn't need them as he was bedbound. If you are looking for a plush, hotel like evironment, go elsewhere but if you are looking for warm, caring staff, this is definitely the place. My husband passed away in December in the home and I was with him the whole time. Recommend you check this one out!

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Review of
Windsor Court Care Home
from A R (Husband of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

I find the staff and the way my wife is treated with great satisfaction.

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Review of
Balmoral Court
from P Y (Wife of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

Thank goodness I was able to get my husband out of Balmoral Court, Byker. As soon as he arrived he went downhill rapidly. He was left in his room bent double in his chair looking at the floor all day (he is unable to walk). There were never any fluids in the room, the food was dreadful and cold. A few

days after he arrived personal items were stolen from his room and clothes always missing so he was dressed in other people's clothes. If he asked to go to the toilet no one was available, or it took 20 minutes to come by which time it was too late. He was always getting head injuries falling out of bed, and on some occasions not recorded. When I asked how it had happened, I was always told he was found on the floor (for how long). Albert Unit is a disgrace, there is no compassion shown to residents when dealing with very ill people who can't speak for themselves. I have kept a journal and photographs of all my visits. Management did not listen.

Reply from Karleen Taylor-Williams, Home Manager at Balmoral Court

Thank you for taking the time to provide our service feedback, we are sorry to hear of the concerns you have raised and we use this as an opportunity to improve the service we provide. All of our staff are committed to providing the best possible person-centred care experience for all of our residents and advocate for their best interests to be maintained.

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Care Homes Owned by Crown Care in Tyne & Wear

Crown Care Locations in Tyne & Wear (3)

Crown Care Reviews in Tyne & Wear (123)

Windsor Court Care Home

Astell Care Centre

Balmoral Court

Windsor Court Care Home

Balmoral Court

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

Astell Care Centre

Windsor Court Care Home

Astell Care Centre

Astell Care Centre

Astell Care Centre

Astell Care Centre

Astell Care Centre

Astell Care Centre

Balmoral Court

Windsor Court Care Home

Balmoral Court

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