Care Homes Owned by Crown Care in Tyne & Wear
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Tyne & Wear for Crown Care are showing below.
View the details of all 23 locations (with 1501 reviews) owned by Crown Care
Crown Care Locations in Tyne & Wear (3)
Windsor Court Care Home
9.5
43 reviews
The Avenue, Wallsend NE28 6SD
"My husband is receiving excellent care. The staff are friendly and caring. I am assured at all times that the is being well cared for.…" Read all 43 reviews
Location Type Care Home
Windsor Court is a North Tyneside residential, nursing and dementia care home in which staff takes the health and hygiene of up to forty-five service users very seriously, though aiming for a homely and enjoyable living environment. Residents enjoy… Read more about Windsor Court Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Younger Adults
- Palliative Care
- Mental Health
- 44 Rooms
Astell Care Centre
8.7
37 reviews
Wharrier Street, Walker, Newcastle upon Tyne NE6 3BR
"Wonderful friendly accommodating staff. Nothing a bother to them. Always someone on hand to have a word with rooms, lounge, passage, dining…" Read all 37 reviews
Location Type Care Home
Astell Care Centre has trained staff who provide high quality care and ensure each residents’ privacy and dignity is upheld. As well as offering care services 24/7, there are a variety of social activities available to suit residents' hobbies and… Read more about Astell Care Centre
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- 96 Rooms
Balmoral Court
5.8
52 reviews
Ayton Street, Byker, Newcastle upon Tyne NE6 2DB
"I want to express my deep gratitude for the exceptional care and support provided by all the staff at Balmoral Court. From the Manager and…" Read all 52 reviews
Location Type Care Home
Balmoral Court supports adults over 18 with mental health needs, challenging behaviours, physical disabilities, and those in drug or alcohol rehabilitation. The home offers male-only, female-only, and mixed areas, including palliative care, support for… Read more about Balmoral Court
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Eating Disorders
- Acquired Brain Injury
- Alcohol / Drug Misuse
- 99 Rooms
Crown Care Reviews in Tyne & Wear (132)
9.5
Crown Care has a Group Review Score of 9.5 (9.533) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crown Care must have a Review Score.
Review of
Windsor Court Care Home
from J P (Wife of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband is receiving excellent care. The staff are friendly and caring. I am assured at all times that the is being well cared for.
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Review of
Windsor Court Care Home
from Carol P (Wife of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you all at Windsor for helping celebrate my husbands birthday it was very much appreciated and a special thanks to Lee a carer on men's floor who came in his own time to help celebrate his birthday what a lovely gesture my family are really grateful to him.
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Review of
Windsor Court Care Home
from Claire S (Daughter-in-law of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We thought the way dad was looked after was fantastic. The staff were amazing couldn't fault them. All staff did amazing.
Many many thanks nobody could do a better job. Both very happy, Mark and Claire.
Many many thanks nobody could do a better job. Both very happy, Mark and Claire.
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Review of
Windsor Court Care Home
from Alison R (Friend of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
On visiting this setting I was so impressed by the sisters who were in charge. They made us extremely welcome. The care and the atmosphere was fabulous. The residents are in very good hands. Well done all.
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Review of
Windsor Court Care Home
from Paul W (Brother of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When I visit my brother I always find that all areas are very clean and all areas very quiet with staff around constantly. My brother is always made comfortable where ever he may be on my visits, which I may add are not know to the staff. He always looks clean and at ease whatever the time. I find all
the staff very caring and the whole set up is extremely relaxed. I can only add that everything is very good.
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Review of
Windsor Court Care Home
from Catherine M (Friend of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I wish to express comments for the activities coordinator. When we visited again this week, he was very polite and friendly. Explained how activities in the home worked and was going to bring a snooker table to our friend. Our friend was a snooker champion! Impressed by his professionalism and enthusiasm.
A pleasure to talk to and a credit to your home!
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Review of
Windsor Court Care Home
from Joanne M (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
DO NOT PLACE YOUR LOVED ONE IN THIS FACILITY.
My mother was placed here to allow my father respite, within 2 hours of being here, my mother went missing. A staff member had opened a double door pin pad system and allowed my mother to leave. There was a police search and my mother was found 3 hours
My mother was placed here to allow my father respite, within 2 hours of being here, my mother went missing. A staff member had opened a double door pin pad system and allowed my mother to leave. There was a police search and my mother was found 3 hours
later. The staff do not care at this facility, the care home manager does not care. This facility should not be allowed to exist. The complaints procedure is an absolute joke.
Please please do not use this home. If I could rate this home in minus figures I would.
Please please do not use this home. If I could rate this home in minus figures I would.
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Review of
Astell Care Centre
from Kathleen O (Friend of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Wonderful friendly accommodating staff. Nothing a bother to them. Always someone on hand to have a word with rooms, lounge, passage, dining room and outside area always very clean. Garden could do with bit clear up. I feel my friend is well cared for at Astell. Such a shame she is not well enough to
appreciate it.
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Review of
Astell Care Centre
from J P (Niece of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are friendly & very helpful. They engage with residents well. Activities are good and regular! Any concerns are dealt with quickly.
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Review of
Astell Care Centre
from Irene C (Sister of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Care is brilliant, my brother is well looked after. Staff are lovely and can't fault them.
The staff listen and try their best to solve any concerns or problems.
The bedrooms are basic but have what you need.
The staff listen and try their best to solve any concerns or problems.
The bedrooms are basic but have what you need.
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Review of
Windsor Court Care Home
from Heather S (Sister of Resident) published on 21 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister was brought to Windsor Court in January after a long illness in hospital.
When she entered home she was underweight, distressed and confused due to her condition and lacked confidence.
The staff were brilliant they went out of their way to support her. The results so far have been amazing.
My
When she entered home she was underweight, distressed and confused due to her condition and lacked confidence.
The staff were brilliant they went out of their way to support her. The results so far have been amazing.
My
sister is now a healthy weight and has gained so much confidence which is allowing her to do more things for herself.
She is also interacting with other residents so doesn't feel lonely as she has people to talk to her when she wants it.
The staff have worked miracles and managed to get my sister to take her medication on time, without objection which the hospital and family struggled to do as she got so upset. This is improving all aspects of her health. As a family we can see that my sister is being valued, treated with dignity.
I really want the staff at this home to be recognised as they work very hard and always have time for us and residents thank you so much!
She is also interacting with other residents so doesn't feel lonely as she has people to talk to her when she wants it.
The staff have worked miracles and managed to get my sister to take her medication on time, without objection which the hospital and family struggled to do as she got so upset. This is improving all aspects of her health. As a family we can see that my sister is being valued, treated with dignity.
I really want the staff at this home to be recognised as they work very hard and always have time for us and residents thank you so much!
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Review of
Astell Care Centre
from L B (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mam lives here, the staff are lovely and caring not just with my mam but with me as well. My mam had been really aggressive in her other care home, since living here she is happy and calm without medication. I now get to enjoy my visits, staff support her extremely well.
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Review of
Balmoral Court
from Jeffrey R (Brother of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Very disappointed in this place, when you go to visit your either sat with in a communal area and amongst other service users or sat in a corridor, service users are all unkempt and when we where there on Saturday a woman was walking around for over an hour with blood on her face from a scratchy spot.
Not once while visiting has anyone asked if we had any issues or gave us any information regarding activities, weather she goes out to shops cafes, there's no feed back
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Review of
Windsor Court Care Home
from Ben B (Son of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was resident at Windsor Court for two years before he died. The staff were brilliant and managed really well in often challenging circumstances. Special mention to one staff member in particular who was always so friendly and kind. Thank you to the team for your care for my Dad.
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Review of
Balmoral Court
from J T (Wife of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband has been at Balmoral Court for 8 months. He has settled well. I visit twice weekly and he's relaxed and content. All staff, management, nursing, care, cleaners, laundry are friendly, caring, conscientious and permanent. There is a good support network from GPs, NHS, which is very encouraging.
The ward has recently been refurbished, it is light, functional and clean. The atmosphere is calm, care staff are visible at all times and alert. Bedrooms are basic but functional, cleaned regularly, fresh bed linen daily.
Hubby enjoys his food and family members can arrange to have a meal if booked in advance. Occasionally, clothing and slippers go missing but they usually turn up a day or 2 later. Anyone looking for a place for their loved one should visit - the care for dementia patients is second to none.
Hubby enjoys his food and family members can arrange to have a meal if booked in advance. Occasionally, clothing and slippers go missing but they usually turn up a day or 2 later. Anyone looking for a place for their loved one should visit - the care for dementia patients is second to none.
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Review of
Windsor Court Care Home
from A L (Son of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very pleased with the quality of care provided. My mother has experienced a high level of compassion and understanding of her needs from the staff.
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Review of
Windsor Court Care Home
from Claire S (Daughter of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother spent the last two weeks of her life at Windsor Court. She was treated with care and respect from day one. I love the way the staff speak to the residents, with humour and affection. I could not have asked for a better place. I knew she was safe and the staff listened to my questions and concerns
and addressed each one, keeping me up to date with any changes in Mum's condition. I'm very grateful for the care staff, nurses, admin and management. A wonderful team.
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Review of
Windsor Court Care Home
from Joan G (Partner of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My partner is a lot happier now he is in a different room. He used to get very annoyed as residents kept going into his room and taking his belongings. He had no privacy because no lock on bedroom door, this caused a few fights which I was very concerned about as he is very unsteady on his legs and
frail. So myself and partner more settled.
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Review of
Windsor Court Care Home
from C B (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the service. The staff are all grateful to the team they have been really well looked after. I would definitely recommend Windsor Court. My mums discharge into the care home was sudden and very challenging but I'm grateful she was discharged into the home she is at.
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Review of
Astell Care Centre
from Peter M (Brother of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother is very happy at Astell Care Home and the staff are very good. He also reports that the meals are good and he looks forward to them. His room is very basic but it is clean and tidy and he enjoys watching his television.
Although he has a comfortable armchair to sit in, he could do with a
Although he has a comfortable armchair to sit in, he could do with a
chair for visitors to sit on. The staff make an effort to engage him in organised activities.
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Awards / Recognitions (5)
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