Crown Care in Northamptonshire | 1 Care Home

Review of
Astley Hall
from Billie O (Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

Considering that this was so expensive- nearly £4000 for 2 weeks - it fell far below expectations. More like an expensive but failing hotel
I did not feel safe in my room as inmates kept bursting in. I didn't feel that this was taken very seriously ("they won't do any harm" )
Even the food was poor

and no sign of a proper menu.. Being a vegetarian seemed to be a problem. No proper orange juice.
Care was good although intermittent.
Activity leaders were not trained.

Reply from Sally Parsons, Business Manager at Astley Hall

Thank you for taking the time to review our service. We truly appreciate all feedback, as it helps us understand what we are doing well and where we can improve. Your comments support our ongoing efforts to enhance the care and accommodation we provide at Astley Hall. We are deeply sorry your respite experience did not meet all expectations in all areas, and we do understand from your feedback that coming into care was not your personal choice. It might be helpful for us to explain that we feel that referring to fellow residents as inmates is not an appropriate reference; this is a respectful, caring community, and this reference to others living in Astley Hall does not reflect the atmosphere and facilities we strive to maintain. We wish to sincerely thank you for recognising that you felt the care provided at Astley Hall was good.

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Review of
Astley Hall
from Y C (Relative of Resident) published on 27 June 2025

Submitted via Website • Report

Overall Experience

Astley Hall is a lovely bright care home but more importantly the staff are very supportive and kind to my relative - always with a smile from the minute you are greeted at reception through to the management team.
The nurses informed me on a regular basis of my relatives decline/changes in behaviour

with dementia and any medication updates the doctors had advised. This was very important due to the distance I could not visit as often as I liked.
Although my relative did not wish most of the time to become involved in daily entertainment or activities- the staff would always encourage but not force anyone to participate. Which was a shame as there always seemed to be something different going on!
A bonus to the facilities the residents have access to a hairdresser/chiropodist possibly more.
As you enter the reception there is a lovely bistro area which is a great place for my relative to leave their room/tv lounge (as lovely as they are) sit with family, friends and other residents.

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Review of
Astley Hall
from D Q (Daughter of Resident) published on 27 June 2025

Submitted via Website • Report

Overall Experience

I looked at a few homes before my dad had to go into care but this one offered light, modern and clean accommodation. The temperature is perfect for elderly people who feel the cold. The staff, especially the nursing staff are lovely. Yes, voices are a little raised but only so the residents can hear

them! My father has had some minor health issues and I was kept fully notified and they were dealt with swiftly. Prices seem comparable with other similar homes. My only complaint is that don't seem to offer trips out for the more mobile residents

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Review of
Astley Hall
from J K (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

The management of the facility exhibited significant shortcomings, characterized by delayed responses that often spanned several days. Additionally, certain team members displayed a lack of professionalism, speaking condescendingly to residents and occasionally raising their voices, which contributed

to an uncomfortable atmosphere. Beyond the exorbitant costs associated with care, the quality of service provided to my father was notably subpar. Following a serious fall that necessitated a hospital stay, it became evident that his basic needs were not being met; his clothing was unclean, and he was not given adequate personal hygiene care. This experience raises serious concerns about the overall standards of care and the treatment of residents within the facility.

Reply from Sally Parsons, Business Manager at Astley Hall

We are very sorry to hear about your experience at Astley Hall during your father's stay in April 2024. Please accept our sincere apologies.We want to reassure you that this is not reflective of the standard of care we strive to provide to our residents. The wellbeing and dignity of those in our care remain our highest priorities. Our management team is always available to listen and address any concerns families may have. We value all feedback, as it helps us continuously improve the support and service we provide. Thank you for taking the time to review our service.

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Review of
Astley Hall
from Susan M (Daughter of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

Lovely home, caring people. My mother is very happy here. Wonderful facilities and very clean. Activities much better now there are more than one activity person. Would recommend and comparatively very good value.

Reply from Sally Parsons, Business Manager at Astley Hall

Thank you for leaving a wonderful review of our service, we work hard to make improvements and we are pleased there is now a full team on activities and this is being recognised.

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Review of
Astley Hall
from C S (Daughter of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

We were highly satisfied with the care and support Mum received while she was a resident,at Astley Hall.All her visitors were made very welcome.Mum loved to join in with the activities especially quizzes and singing.she also enjoyed her meals .Everyone who worked at Astley would stop and have a chat

with Mum which she loved.

Reply from Sally Parsons, Business Manager at Astley Hall

Thank you for your lovely review. We are pleased to know that you have had a positive experience with the service we provide. We will be sure to share this with the staff team

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Review of
Astley Hall
from Sally C (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

As a family we have been very pleased with the level of care provided to our mother over the last 2 1/2 years. She has now entered the final stage of dementia and we are happy with how sensitively this has been managed. Thank you very much. I would not hesitate to recommend Astly Hall to anyone.

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Review of
Astley Hall
from E N (Daughter-in-law of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff very caring. Excellent service on all fronts. Well looked after. Kept up to date with all her needs.

Reply from Sally Parsons, Business Manager at Astley Hall

Thank you for taking the time to review our service, we are do happy you have a positive experience and will share this with the team

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Review of
Astley Hall
from kate H (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Mum went in for respite care during the refitting of her bathroom. She settled well, although very reluctantly and would never admit this! All staff treated mum with respect and were always approachable. She refers to the friends she made during her stay and we hope to visit soon. Thank you all who

made this unsettling time calmer.

Reply from Sally Parsons, Business Manager at Astley Hall

Thank you for your kind review, we are so please your mum had a good experience and made friends with other residents

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Review of
Astley Hall
from G O (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Overall Dad has settled quite well.
Dad has had 2 falls since being in the home and I also found him in soiled clothes on one occasion. There are also sometimes issues with his hearing aids no batteries or not in and dad is really deaf without them.
Dad has also lost his dentures, trousers and cardigans

all were named except dentures! The staff are approachable and Dad seems comfortable around the staff. The room is clean and comfortable. Possible more stimulation for the residents. Maybe singing, music.

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Review of
Astley Hall
from Nigel M (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

The staff at Astley Hall are all extremely dedicated and caring. The care given is usually of a very high standard, with only minor, but extremely frustrating slip-ups. Mum uses hearing aids and whilst the personal care staff are very good at getting mum's aids fitted into her ears (mum has arthritis

in her hands and is unable to do this herself) they do on occasion forget to turn them on!
The staff have made mum transition into care home living a very calm and easy process, and Mum is busy making some new friends.

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Review of
Astley Hall
from J B (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I had the most wonderful experience when visiting my dear friend who is currently a resident at the stunning Astley Hall Care Home.
From the very moment I walked through the door, the staff were so friendly and welcoming. It was the most warm and caring atmosphere. The relaxed, comfortable relationship

between staff and residents is evident and it is obvious how well loved and cared for my dear friend is. My dear friend is very happy in her home and has made so many special friends.
I am really looking forward to visiting again soon.
Oh, and I must add, the food is exceptional too!

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Review of
Astley Hall
from S P (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Clean and friendly care home. Staff seem contented and are mindful of the resident's needs. Activities I've observed are well thought out and encourage reluctant residents to participate but without undue pressure.

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Review of
Astley Hall
from Jackie M (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Mum has been at Astley Hall since November and she's gradually settling in. We had a lovely Christmas Day lunch together and the staff were wonderful. The tables were decorated and the food was plentiful. It was a nice atmosphere. There was plenty of live entertainment over the holiday period and Mum

enjoyed that too. The staff are always welcoming and are very kind to the residents. Sometimes my mum is anxious and stressed with her dementia and they handle it very well and also let me know how she is. She had lived with me for 8 years prior to moving to Astley so it is sometimes difficult for her to adjust to residential care and I can only thank them all for helping her. She is always clean and tidy, as is her room.

Reply from Sally Parsons, Business Administrator at Astley Hall

Thank you for your lovely comments, we are very lucky to have some wonderful staff.

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Review of
Astley Hall
from D W (Daughter of Resident) published on 18 May 2024

Submitted via Postal Card • Report

Overall Experience

Food poor, not enough, especially for the amount of fees that we pay, does not live up to the photo in the brochure that is advertised.

Reply from Karen Aldred, Home Manager at Astley Hall

Thank you for taking the time to review our service. We are always striving to improve the quality of our service and value all constructive feedback such as yours. Astley Hall appreciates honest timely feedback to continually improve and develop our service. As well as evaluating our menu and holding a resident survey, our chef will meet with your mother to discuss any improvements to the menu.

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Review of
Astley Hall
from Sonia W (Daughter of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

One staff member in particular is so lovely when I arrive at the care home. Always smiling and welcoming. Always busy and works hard to make everyone’s visit a happy one. Makes a lovely cuppa for you and is happy to help. Thank you.

Reply from Karen Aldred, Home Manager at Astley Hall

Thank you for taking the time to review our service and it is lovely to hear that you have a rapport with a team member. If you are happy to share with either myself or Daniel when you next visit, we would like to be able to thank them for making you feel so welcome.

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Review of
Astley Hall
from Karon H (Daughter of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

Since my mother has been at Astley Hall Care home she has been treated with respect and kindness. She is always clean and looks very comfortable. The staff are very friendly and welcoming when you arrive. The nursing staff are great and always give me an update on how my mum is. The food always looks

great as well.

Reply from Daniel Worley, Community/Lifestyle Manager at Astley Hall

Thank you for your lovely review, Karon. We are pleased to know that you have had a positive experience with the service we provide. We will be sure to share this with the staff team.

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Review of
Astley Hall
from D W (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

Astley Hall is a modern, light and very clean care home. The rooms are lovely and the Bistro/bar area is a great place to enjoy a coffee and to meet other residents and family. The staff are very caring, kind and understanding. The residents are well looked after and family and friends are encouraged

to join in with the many lovely activities organised at the home. Thank you Astley Hall for everything you do.

Reply from Daniel Worley, Community/Lifestyle Manager at Astley Hall

Thank you for your kind words. We are so pleased that you are happy with the care that we provide and we are delighted that you feel encouraged to join in the activities held at the home. I will pass this review on to the team here at Astley Hall.

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Review of
Astley Hall
from Donna C (Daughter of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience

If there was a score for the service, care and attention to the residents by all the staff at Astley Hall it would be 11/10! Always a cheery smile and a welcome from all and it is clear to see the residents are happy and well cared for. Since my mum has been at Astley suffering from dementia and other

associated complex medical issues, she is much calmer and more settled.
Astley Hall is spotless, fresh and modern in all areas and the residents want for nothing. They have regular activities for them and they have the option to join or not. They also have a beautiful large garden and patio that is well used by residents and staff for other activities and enjoyment during the good weather months. Astley Hall actively encourages relatives and family friends to be involved with the residents and ensure plenty of drinks, snacks and the odd drink is available.
Definitely recommended and worth every penny for the peace of mind and comfort of our loved ones.

Reply from Daniel Worley, Community and Lifestyle Manager at Astley Hall

Thank you for your wonderful review about your experience as a relative/visitor at Astley Hall. we really do enjoy the relative getting involved as much as possible to enhance the resident's lives and well-being. We will pass on your kind words to the staff team.

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Review of
Astley Hall
from Nicky B (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

Astley Hall stands out. It is a warm, friendly and caring home which gives outstanding care to Mum. I love visiting. I am welcomed warmly and enjoy spending time with carers and residents alike. A special feature is the Brasserie where Mum and I can sit and have a chat in a light airy space. We can

have a drink or order an afternoon tea. This feels like a treat and builds happy memories for all of us.

Reply from Daniel Worley, Community and Lifestyle Manager at Astley Hall

Thank you for leaving a wonderful review for our service. We are pleased you feel welcome when visiting your loved one and are able to continue creating happy memories

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