Care Home Owned by Crown Care in Northumberland

we are always made to feel welcome and staff are really helpful and friendly. It has made a difficult transition much easier. Thank you.

resident bedding, hand wash, etc. Overall no major issues.

have been improved by having an introduction to the home and staff should have been made aware I was a short stay patient and not a permanent resident on the nursing floor, though was expecting to on the residential only ground floor.

thank them enough for the care they showed my mother, and our family.

and the home is well maintained.

it took the residents some time to settle in but now they can see the benefit of being looked after and cared for. And I have to say knowing they are safe and looked after is peace of mind, thank you all.

to residents, families and visitors. Excellent communications and available for discussion on any matter.

she is in the best place for her care considering her condition.

we wouldn't hesitate. You are all fabulous and we can't thank you enough. First rate and 5 gold stars!

or used any of the facilities, I have no hesitation in selecting the ratings. The staff are very friendly and they all love Roxy.

was my choice. Mum arrived in August 2022 but sadly passed in November 2023, during this time the care Mum received was beyond my expectations, from top to bottom all staff and volunteers cared for Mum with the utmost professionalism, respect, support, care and love. The staff not only cared for Mum but also supported me during Mum's time at the home. I cannot praise and thank all members of the Royal Hampton team enough and I am so glad I chose this wonderful home.

and can be very challenging but the staff at the Royal Hampton - Ponteland are amazing, so patient and caring - and a great support for us. That goes for the management team too.
Dad is very private and never wants to join in any of the activities (of which there is a good variety of) but there is no pressure for him to do so. There is always a good choice of food on the menu each day, again Dad prefers to eat in his room rather than joining other residents in the dining room - his preferences are always accommodated with no problem.
It has been a difficult time for the family with such a change in circumstances for Dad, but the team at Royal Hampton - Ponteland have helped us through this for which we will always be grateful.

animal visits. Too many to list. Just today, when I visited my mum, I took part in an exercise class with her. There was a wide range of residents from different areas of the home. I noticed how well cared for everyone looked. Make-up on, nice clothes, hair brushed. Clear to see how well cared for everyone is. Only one small example of the lovely things my mum gets up to.
All in all, I truly do not believe my mum could be anywhere better than Royal Hampton. Bright, clean, classy.
Smiling, happy staff who really care with gentle humour. Exceptional, five stars.

we were made to feel special, and supported. The surroundings are second to none. My dad's room was redecorated prior to his arrival, and the whole home is outstanding. So many activities are provided, and though my dad doesn’t actively take part often, he is not excluded from these, often being included in the social media posts, which is a comfort to mum. As a family, we can’t thank the staff enough for the support and care they provide.

time.