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Care Home Owned by Crown Care in Northumberland

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Crown Care in Northumberland

Only the locations & reviews in Northumberland for Crown Care are showing below.

View the details of all 23 locations (with 1575 reviews) owned by Crown Care

Crown Care Locations in Northumberland (1)

 - Browse 1 Care Home owned by Crown Care in Northumberland
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Royal Hampton - Ponteland
Meadowfield, Ponteland, Newcastle upon Tyne NE20 9GX 
9.8 71 reviews
Royal Hampton - Ponteland, Newcastle upon Tyne, Northumberland
"My Mum is safe and well cared for by kind and thoughtful staff. The facilities and environment at the home are very good. The events and…"   Read all 71 reviews
  • 73 Rooms
Location Type Care Home

Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard. All residents enjoy a varied lifestyle and will have a ... Read more about Royal Hampton - Ponteland

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

Crown Care Reviews in Northumberland (71)

9.5

Crown Care has a Group Review Score of 9.5 (9.477) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crown Care must have a Review Score.

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Review of

Royal Hampton - Ponteland

from S C (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is safe and well cared for by kind and thoughtful staff. The facilities and environment at the home are very good. The events and activities are excellent, and there is always a welcoming atmosphere at Royal Hampton. Mum has made new friends and has settled well.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments I am pleased that Mum is happy
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Review of

Royal Hampton - Ponteland

from M R (Daughter of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has spent time at the Royal Hampton for respite, and hers and our experience was so excellent, she also now has had longer term care.
Of course the decision to go in a care home is a huge one for everyone in the family, not just the residents.
We looked at many, but from the moment we
walked in the Royal Hampton, it felt the right place.
The caring, welcoming attitude of the staff, the beautiful interior, the buzz of the coffee morning that was going on in the café, l knew instantly it felt right.
My relative, indeed my whole family, has continued to be lucky to have been part of the RH ever since.
The medical care, the rooms, the facilities, the fantastic activities , which are many, and amazing ! and the friendship of staff and residents have made a transition into care life an easier one, for my relative,and our family.
I can't praise ALL the staff highly enough, we are always greeted with a smile, kindness, professionalism and caring attitude , THANK YOU!
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments regarding your and Mums experience of Royal Hampton
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Review of

Royal Hampton - Ponteland

from T S (Friend of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've visited the Royal Hampton Care Home a number of times as a friend of one of the residents & it always feels so welcoming and friendly. The Management & staff are so kind, attentive & they genuinely care about the people living there, which really shows in how happy and comfortable everyone
seems. The home itself is always clean, calm and well looked after, and there's a lovely atmosphere whenever I visit. I have been there today for a Valentine's Day coffee morning, they had a harpist & lots of delicious sweet treats!! That's just one of the many lovely activities they do for the residents!! I'd highly recommend the Royal Hampton to anyone looking for a caring and supportive environment for their loved one, 5 stars!!
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments regarding the home and the activities provided at Royal Hampton
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Review of

Royal Hampton - Ponteland

from S M (Son of Resident) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as we walked in to the Royal Hampton after visiting several other care homes we knew it was the right one for my mother. The impressive entrance and communal areas give the look and feel of a welcoming hotel and this is continued into the resident's tastefully decorated rooms.
The management
and staff have gone above and beyond to help my mother settle in, nothing is too much trouble. There is a huge amount of effort put in to provide a variety of activities and events for the residents and their families.
My mother has made many friends with residents and staff and has made great progress in her time there.
Thanks to all the management and staff for their ongoing support.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments regarding your experiences of Royal Hampton, Mum has certainly settled in well
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Review of

Royal Hampton - Ponteland

from Alan T (Son of Resident) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother reached the ripe old age of 100 which is quite remarkable as she arrived at the Royal Hampton four years ago in a very vulnerable state with circulation issues and toe amputations, she was not given many more years of quality life.
The staff have been very caring and have become friends not
only with my mother but with her immediate family.
Her big birthday celebration was handled extremely well and the Home made a huge effort to co ordinate the families personal requirements as well as their own which was amazing.My mother was was very appreciative and talks about her parties every day.
A big thank you once again to everyone at the Home who made her day very special.Keep up the great work you do and continue to be as caring as you are we appreciate it.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments, it was an absolute pleasure to celebrate with your Mum when she reached 100 !
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Review of

Royal Hampton - Ponteland

from Roddy M (Son of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum took time to choose Royal Hampton over other homes and she is so happy which important to me too.
She became a resident in mid December 2025 and has been delighted with the care she has received. She has a lovely room with en-suite and the excellent staff give her very good attention and
help with shower and dressing and take her to the dining room three times a day to enjoy meals with other friends. She has a buzzer if she needs any additional help in her room There are lots of different lounge areas to meet friends and visitors and even a bar and fresh coffee is always available to visitors also. The food is excellent. Especially enjoyable are the events with regular different themed high quality entertainment, exercise classes, and trips out in good weather. Mum loves the beauty salon and wonderful hairdresser and manicure experts. She has made a lot of new friends among both the wonderful staff and residents . We thoroughly recommend Royal Hampton
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments about the care your Mum receives and your experience of the home, I am pleased that Mum feels like she made a good choice in coming to live at Royal Hampton, we certainly enjoy her sense of humour and positivity.
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Review of

Royal Hampton - Ponteland

from T S (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at this home for 4 years now and the standard of care and service continues to be outstanding. We can't thank the care and nursing staff enough for the compassion he is always shown. His health continues to decline, both physically and mentally, but the staff always treat him with
dignity and kindness. They show the same compassion to the family as well.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your kind words regarding the care that your dad receives, he is a pleasure to look after. I am also pleased that you feel welcomed into the home too.
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Review of

Royal Hampton - Ponteland

from Sue C (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We choose the Royal Hampton care home after visiting many homes in the local area. From the start my mum has been treated with extreme kindness and is receiving a really good level of care. Mum is happy and settled; she has made friends and enjoys taking part in the many activities on offer. As a family
we are always made to feel welcome and staff are really helpful and friendly. It has made a difficult transition much easier. Thank you.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments regarding the home.
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Review of

Royal Hampton - Ponteland

from C M (Niece of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are excellent, professional and extremely caring, however could use extra staff. I've noticed sometimes only 1-2 on at various times. Kitchen staff are also very helpful and approachable. Activites are great and the garden very welcoming. It would be good to know what family has to provide for
resident bedding, hand wash, etc. Overall no major issues.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for taking the time to review our Home. On the floor that your Aunt resides there would only usually be 2 staff allocated although there are other members of staff that can assist should the need arise. It is useful to know what information you feel would be beneficial to you as a relative and we will look to included this within the brochure and welcome pack.
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Review of

Royal Hampton - Ponteland

from Patricia M (Respite Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall my 3 week respite stay at the Royal Hampton was excellent. I have recovered far sooner than I expected and in a large part is this owing to the care and attention I have received. The home offers a fulsome activity programme and the catering - I felt like I was on a cruise! However things could
have been improved by having an introduction to the home and staff should have been made aware I was a short stay patient and not a permanent resident on the nursing floor, though was expecting to on the residential only ground floor.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandI am pleased that you felt your quick recovery was due to the care you received. Although staff had been informed you were only here for a short stay this obviously had not filtered to all staff, however this would not have changed the way in which you were cared for during your stay. I am sorry that we did not have a ground floor room available at the time of your stay.
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Review of

Royal Hampton - Ponteland

from Michelle R (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was excellent, I visited many before choosing a place for my mother. From the very first visit, to the day I picked my mum up to bring her home, they couldn't have made us feel more welcome and comfortable with what could have been a difficult experience. The whole staff were amazing, I can't
thank them enough for the care they showed my mother, and our family.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandYour Mum was a pleasure to look after and I am delighted that you all found the experience a good one
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Review of

Royal Hampton - Ponteland

from C H (Resident) assisted by family/friend published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The 2 weeks I spent in the home were not at all what I expected it to be, it was a very positive experience, and it exceeded my expectations in every way. I felt safe, secure, welcomed, it was a very caring environment with wonderful staff. Thank you.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandIt was an absolute pleasure to look after you and I am pleased you had a positive stay
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Review of

Royal Hampton - Ponteland

from M S (Regular Volunteer) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is an excellent care home, all the staff are very friendly and kind and there is a lovely community within the home. All the residents seem to feel happy with the home and feel comfortable and safe.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments about Royal Hampton
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Review of

Royal Hampton - Ponteland

from Gillian P (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing and attentive care for our mum over the last 5 1/2 years.
Low turnover of staff and nurses so Mum feels secure with the same familiar nursing and care staff.
Mum particularly enjoys the in-house activities and trips out that the activities coordinator organises.
The food and rooms are lovely
and the home is well maintained.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandMum is an absolute pleasure to look after and I am delighted that you and your family are happy with her care
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Review of

Royal Hampton - Ponteland

from M O (Son of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is my first experience of a home, but having told friends about it, they all want to live there. The downstairs communal area is like a classy hotel and has a nice feeling about it. Rooms are clean functional and can accommodate personal possessions to help make it feel like home. Like any journey,
it took the residents some time to settle in but now they can see the benefit of being looked after and cared for. And I have to say knowing they are safe and looked after is peace of mind, thank you all.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandI am so pleased that Mum has settled into life here at Royal Hampton and that your experience has been positive
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Review of

Royal Hampton - Ponteland

from V T (Wife of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is unable to join in any Christmas celebrations (of which there were many!). But the staff continued their diligent care of him despite the distractions. They included him (and me) whenever they could.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments about Royal Hampton
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Review of

Royal Hampton - Ponteland

from Kathleen C (Friend of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On first appearance entering the home you are made very welcoming with the professionalism and kindness of the staff. The premises being extremely clean. The care that our friend has received since moving in the care home has been exceptional. We find the staff are most efficient and caring with regards
to residents, families and visitors. Excellent communications and available for discussion on any matter.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments regarding your experience of the service we provide.
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Review of

Royal Hampton - Ponteland

from David T (Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well looked after over the last 18 months. On arrival I was weak and close to death. Now I am much stronger and more lively.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments regarding your experiences with us.
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Review of

Royal Hampton - Ponteland

from K T (Friend of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in Royal Hampton - Ponteland for three years, through she is not aware of it. She is comfortable, kept well occupied taking part in activities arranged. Enjoys her food and has gained weight. Needs regular prompting to get a hair cut from the visiting hairdresser. Generally I consider
she is in the best place for her care considering her condition.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments regarding your experience of Royal Hampton.
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Review of

Royal Hampton - Ponteland

from Sue M (Daughter-in-law of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has just had a months respite to help her recover. All of the staff at Royal Hampton have been amazing. The atmosphere is so kind and welcoming. Everything about the service staff and how everyone interacts with us all as a family has been very impressive. If we need your service again,
we wouldn't hesitate. You are all fabulous and we can't thank you enough. First rate and 5 gold stars!
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for your lovely comments it was a pleasure to look after your mother-in-law.
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Awards / Recognitions (5)

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