Care Homes Owned by Crown Care Group in Northumberland

I have been treated with kindness, consideration and dignity much to the credit of all staff and management. A difficult time for me made more tolerable by all concerned.

As a family we are delighted with the Royal Hampton, Ponteland. They took in my father who has dementia. The staff are very friendly and caring. They are looking after my father very well. If we have any questions, or wish to make them aware of the something they are always very attentive. Have nothing negative to say about this care home.

What a fantastic care home! The staff are a credit to their profession and training. On the occasions I have visited, the residents all look well cared for and content. They benefit from a wide variety of creative events and facilities. The communal ground floor rooms are exceptional - more like a five star hotel. It's stylish and beautifully maintained. I cannot comment on the upstairs rooms as I have not seen them. However, I am told they are of an equally good standard. I heartily endorse this home from home!

My Mum is safe and well cared for by kind and thoughtful staff. The facilities and environment at the home are very good. The events and activities are excellent, and there is always a welcoming atmosphere at Royal Hampton. Mum has made new friends and has settled well.

I can't praise ALL the staff highly enough, we are always greeted with a smile, kindness, professionalism and caring attitude , THANK YOU!

I've visited the Royal Hampton Care Home a number of times as a friend of one of the residents & it always feels so welcoming and friendly. The Management & staff are so kind, attentive & they genuinely care about the people living there, which really shows in how happy and comfortable everyone seems. The home itself is always clean, calm and well looked after, and there's a lovely atmosphere whenever I visit. I have been there today for a Valentine's Day coffee morning, they had a harpist & lots of delicious sweet treats!! That's just one of the many lovely activities they do for the residents!! I'd highly recommend the Royal Hampton to anyone looking for a caring and supportive environment for their loved one, 5 stars!!

Thanks to all the management and staff for their ongoing support.

A big thank you once again to everyone at the Home who made her day very special.Keep up the great work you do and continue to be as caring as you are we appreciate it.

She became a resident in mid December 2025 and has been delighted with the care she has received. She has a lovely room with en-suite and the excellent staff give her very good attention and help with shower and dressing and take her to the dining room three times a day to enjoy meals with other friends. She has a buzzer if she needs any additional help in her room There are lots of different lounge areas to meet friends and visitors and even a bar and fresh coffee is always available to visitors also. The food is excellent. Especially enjoyable are the events with regular different themed high quality entertainment, exercise classes, and trips out in good weather. Mum loves the beauty salon and wonderful hairdresser and manicure experts. She has made a lot of new friends among both the wonderful staff and residents . We thoroughly recommend Royal Hampton

My dad has been at this home for 4 years now and the standard of care and service continues to be outstanding. We can't thank the care and nursing staff enough for the compassion he is always shown. His health continues to decline, both physically and mentally, but the staff always treat him with dignity and kindness. They show the same compassion to the family as well.

We choose the Royal Hampton care home after visiting many homes in the local area. From the start my mum has been treated with extreme kindness and is receiving a really good level of care. Mum is happy and settled; she has made friends and enjoys taking part in the many activities on offer. As a family we are always made to feel welcome and staff are really helpful and friendly. It has made a difficult transition much easier. Thank you.

Staff are excellent, professional and extremely caring, however could use extra staff. I've noticed sometimes only 1-2 on at various times. Kitchen staff are also very helpful and approachable. Activites are great and the garden very welcoming. It would be good to know what family has to provide for resident bedding, hand wash, etc. Overall no major issues.

Overall my 3 week respite stay at the Royal Hampton was excellent. I have recovered far sooner than I expected and in a large part is this owing to the care and attention I have received. The home offers a fulsome activity programme and the catering - I felt like I was on a cruise! However things could have been improved by having an introduction to the home and staff should have been made aware I was a short stay patient and not a permanent resident on the nursing floor, though was expecting to on the residential only ground floor.

The home was excellent, I visited many before choosing a place for my mother. From the very first visit, to the day I picked my mum up to bring her home, they couldn't have made us feel more welcome and comfortable with what could have been a difficult experience. The whole staff were amazing, I can't thank them enough for the care they showed my mother, and our family.

The 2 weeks I spent in the home were not at all what I expected it to be, it was a very positive experience, and it exceeded my expectations in every way. I felt safe, secure, welcomed, it was a very caring environment with wonderful staff. Thank you.

It is an excellent care home, all the staff are very friendly and kind and there is a lovely community within the home. All the residents seem to feel happy with the home and feel comfortable and safe.

The food and rooms are lovely and the home is well maintained.

This is my first experience of a home, but having told friends about it, they all want to live there. The downstairs communal area is like a classy hotel and has a nice feeling about it. Rooms are clean functional and can accommodate personal possessions to help make it feel like home. Like any journey, it took the residents some time to settle in but now they can see the benefit of being looked after and cared for. And I have to say knowing they are safe and looked after is peace of mind, thank you all.

My husband is unable to join in any Christmas celebrations (of which there were many!). But the staff continued their diligent care of him despite the distractions. They included him (and me) whenever they could.

On first appearance entering the home you are made very welcoming with the professionalism and kindness of the staff. The premises being extremely clean. The care that our friend has received since moving in the care home has been exceptional. We find the staff are most efficient and caring with regards to residents, families and visitors. Excellent communications and available for discussion on any matter.