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Care Home Owned by Crown Care in Northumberland

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Crown Care in Northumberland

Only the locations & reviews in Northumberland for Crown Care are showing below.

View the details of all 23 locations (with 1438 reviews) owned by Crown Care

Crown Care Locations in Northumberland (1)

 
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1 Care Home owned by Crown Care in Northumberland
Royal Hampton - Ponteland

Meadowfield, Ponteland, Newcastle upon Tyne NE20 9GX 

9.7 64 reviews
"Overall my 3 week respite stay at the Royal Hampton was excellent. I have recovered far sooner than I expected and in a large part is this…"   Read all 64 reviews
Location Type Care Home

Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard. All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises… Read more about Royal Hampton - Ponteland

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 73 Rooms

Crown Care Reviews in Northumberland (64)

9.6
Crown Care has a Group Review Score of 9.6 (9.553) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crown Care must have a Review Score.

Overall Experience

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Review of

Royal Hampton - Ponteland

from C M (Niece of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent, professional and extremely caring, however could use extra staff. I've noticed sometimes only 1-2 on at various times. Kitchen staff are also very helpful and approachable. Activites are great and the garden very welcoming. It would be good to know what family has to provide for
resident bedding, hand wash, etc. Overall no major issues.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for taking the time to review our Home. On the floor that your Aunt resides there would only usually be 2 staff allocated although there are other members of staff that can assist should the need arise. It is useful to know what information you feel would be beneficial to you as a relative and we will look to included this within the brochure and welcome pack.

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Review of

Royal Hampton - Ponteland

from Patricia M (Respite Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my 3 week respite stay at the Royal Hampton was excellent. I have recovered far sooner than I expected and in a large part is this owing to the care and attention I have received. The home offers a fulsome activity programme and the catering - I felt like I was on a cruise! However things could
have been improved by having an introduction to the home and staff should have been made aware I was a short stay patient and not a permanent resident on the nursing floor, though was expecting to on the residential only ground floor.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

I am pleased that you felt your quick recovery was due to the care you received. Although staff had been informed you were only here for a short stay this obviously had not filtered to all staff, however this would not have changed the way in which you were cared for during your stay. I am sorry that we did not have a ground floor room available at the time of your stay.

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Review of

Royal Hampton - Ponteland

from Michelle R (Daughter of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was excellent, I visited many before choosing a place for my mother. From the very first visit, to the day I picked my mum up to bring her home, they couldn't have made us feel more welcome and comfortable with what could have been a difficult experience. The whole staff were amazing, I can't
thank them enough for the care they showed my mother, and our family.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Your Mum was a pleasure to look after and I am delighted that you all found the experience a good one

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Review of

Royal Hampton - Ponteland

from C H (Resident) assisted by family/friend published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The 2 weeks I spent in the home were not at all what I expected it to be, it was a very positive experience, and it exceeded my expectations in every way. I felt safe, secure, welcomed, it was a very caring environment with wonderful staff. Thank you.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

It was an absolute pleasure to look after you and I am pleased you had a positive stay

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Review of

Royal Hampton - Ponteland

from M S (Regular Volunteer) published on 11 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an excellent care home, all the staff are very friendly and kind and there is a lovely community within the home. All the residents seem to feel happy with the home and feel comfortable and safe.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments about Royal Hampton

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Review of

Royal Hampton - Ponteland

from Gillian P (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing and attentive care for our mum over the last 5 1/2 years.
Low turnover of staff and nurses so Mum feels secure with the same familiar nursing and care staff.
Mum particularly enjoys the in-house activities and trips out that the activities coordinator organises.
The food and rooms are lovely
and the home is well maintained.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Mum is an absolute pleasure to look after and I am delighted that you and your family are happy with her care

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Review of

Royal Hampton - Ponteland

from M O (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first experience of a home, but having told friends about it, they all want to live there. The downstairs communal area is like a classy hotel and has a nice feeling about it. Rooms are clean functional and can accommodate personal possessions to help make it feel like home. Like any journey,
it took the residents some time to settle in but now they can see the benefit of being looked after and cared for. And I have to say knowing they are safe and looked after is peace of mind, thank you all.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

I am so pleased that Mum has settled into life here at Royal Hampton and that your experience has been positive

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Review of

Royal Hampton - Ponteland

from V T (Wife of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is unable to join in any Christmas celebrations (of which there were many!). But the staff continued their diligent care of him despite the distractions. They included him (and me) whenever they could.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments about Royal Hampton

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Review of

Royal Hampton - Ponteland

from Kathleen C (Friend of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first appearance entering the home you are made very welcoming with the professionalism and kindness of the staff. The premises being extremely clean. The care that our friend has received since moving in the care home has been exceptional. We find the staff are most efficient and caring with regards
to residents, families and visitors. Excellent communications and available for discussion on any matter.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your experience of the service we provide.

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Review of

Royal Hampton - Ponteland

from David T (Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after over the last 18 months. On arrival I was weak and close to death. Now I am much stronger and more lively.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your experiences with us.

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Review of

Royal Hampton - Ponteland

from K T (Friend of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Royal Hampton - Ponteland for three years, through she is not aware of it. She is comfortable, kept well occupied taking part in activities arranged. Enjoys her food and has gained weight. Needs regular prompting to get a hair cut from the visiting hairdresser. Generally I consider
she is in the best place for her care considering her condition.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your experience of Royal Hampton.

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Review of

Royal Hampton - Ponteland

from Sue M (Daughter-in-law of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has just had a months respite to help her recover. All of the staff at Royal Hampton have been amazing. The atmosphere is so kind and welcoming. Everything about the service staff and how everyone interacts with us all as a family has been very impressive. If we need your service again,
we wouldn't hesitate. You are all fabulous and we can't thank you enough. First rate and 5 gold stars!

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments it was a pleasure to look after your mother-in-law.

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Review of

Royal Hampton - Ponteland

from Derek M (Regular Volunteer) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Royal Hampton once per week with my dog, "Roxy". We go to rooms and lounges and Roxy is treated to cuddles by the residents. I always take a supply of treats for the residents to feed Roxy.
I can see that the care home is run to a very high standard so, even though I have not sampled the food
or used any of the facilities, I have no hesitation in selecting the ratings. The staff are very friendly and they all love Roxy.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you, Derek, for your kind words - everyone loves seeing you and Roxy every week and has become a bit of a highlight for many.

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Review of

Royal Hampton - Ponteland

from Nadia M (Daughter of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The hardest thing I have had to do on being informed Mum required nursing care, not only was she leaving her home but also her hometown of 96 years some 200 miles away to be closer to me. After visiting a number of homes, Royal Hampton impressed me, speaking with management, staff and residents this
was my choice. Mum arrived in August 2022 but sadly passed in November 2023, during this time the care Mum received was beyond my expectations, from top to bottom all staff and volunteers cared for Mum with the utmost professionalism, respect, support, care and love. The staff not only cared for Mum but also supported me during Mum's time at the home. I cannot praise and thank all members of the Royal Hampton team enough and I am so glad I chose this wonderful home.

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Review of

Royal Hampton - Ponteland

from A B (Daughter of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to stay at the Royal Hampton after being in hospital, and couldn't go home due to the lack of home carers available. Initially, his stay was for respite but after several months he agreed that staying long-term would be the best option for him. He struggled to adapt, being a very proud man
and can be very challenging but the staff at the Royal Hampton - Ponteland are amazing, so patient and caring - and a great support for us. That goes for the management team too.
Dad is very private and never wants to join in any of the activities (of which there is a good variety of) but there is no pressure for him to do so. There is always a good choice of food on the menu each day, again Dad prefers to eat in his room rather than joining other residents in the dining room - his preferences are always accommodated with no problem.
It has been a difficult time for the family with such a change in circumstances for Dad, but the team at Royal Hampton - Ponteland have helped us through this for which we will always be grateful.

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Review of

Royal Hampton - Ponteland

from J T (Sister of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy here. I had dreaded the sell your house conversation, but he decided independently. Staff create a real community feel which he loves. He's not a 'typical' care home user and staff have worked really hard to make this work for him.

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Review of

Royal Hampton - Ponteland

from Sue L (Daughter of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for four years now. Royal Hampton is totally amazing. Mum is so safe and happy in every possible way.
A member of staff is employed to arrange entertainment of which there is an almost constant variety provided. Concerts, singing, arts and crafts, trips out, dressy-up days,
animal visits. Too many to list. Just today, when I visited my mum, I took part in an exercise class with her. There was a wide range of residents from different areas of the home. I noticed how well cared for everyone looked. Make-up on, nice clothes, hair brushed. Clear to see how well cared for everyone is. Only one small example of the lovely things my mum gets up to.
All in all, I truly do not believe my mum could be anywhere better than Royal Hampton. Bright, clean, classy.
Smiling, happy staff who really care with gentle humour. Exceptional, five stars.

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Review of

Royal Hampton - Ponteland

from Tracy S (Daughter of Resident) published on 24 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Royal Hampton since November 2021. I can only say positive things about this facility. The staff are wonderful, both in the way they care for dad, with respect and compassion, to the support they provide to my mum and the rest of the family. From the moment we first visited,
we were made to feel special, and supported. The surroundings are second to none. My dad's room was redecorated prior to his arrival, and the whole home is outstanding. So many activities are provided, and though my dad doesn’t actively take part often, he is not excluded from these, often being included in the social media posts, which is a comfort to mum. As a family, we can’t thank the staff enough for the support and care they provide.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding your dad's ongoing stay with us.

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Review of

Royal Hampton - Ponteland

from J S (Respite Resident) assisted by family/friend published on 19 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish care staff made me feel very welcome and relaxed. The care and attention I received exceeded expectations. The room was very clean and my request for additional equipment to meet my needs was immediately attended to. Food was simple but very tasty and medication given at the exact
time.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments, I am pleased that you enjoyed your stay

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Review of

Royal Hampton - Ponteland

from F S (Daughter of Resident) published on 16 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally amazing staff and atmosphere/nursing home. I cannot thank the staff at the Royal Hampton enough for care and attention they have shown my dad since his stroke. He went from being fully independent to needing full support. His experience in the hospital was, to say the least, poor and he was
told he had to go into a nursing home. I was dreading it, as was dad, however within one day of being at the Royal Hampton he was back to being continent due to the care and attentiveness of the staff and he has settled in, is happy and thoroughly enjoying the atmosphere, care and support he receives. All staff are amazing and super friendly and go beyond the call of duty to meet any needs either dad has or we (as family members) ask of them. All staff make it a friendly, caring environment and most of all fun, feels like a five-star hotel full of friends.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

Thank you for your lovely comments regarding dad's stay at Royal Hampton

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Awards / Recognitions (5)

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