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Care Home Owned by Crown Care in Durham

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Crown Care in Durham

Only the locations & reviews in Durham for Crown Care are showing below.

View the details of all 23 locations (with 1462 reviews) owned by Crown Care

Crown Care Locations in Durham (1)

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1 Care Home owned by Crown Care in Durham
Sandringham Care Home

Escomb Road, Bishop Auckland DL14 6AB 

9.7 57 reviews
"I am very pleased with the support my friend gets from care staff here. Very welcoming team, always smiling and helpful. Plenty activities…"   Read all 57 reviews
Location Type Care Home

Sandringham Care Home is a ninety-bedroom care home that is divided into three units for the practice of General and EMI Nursing and residential care. Residents are able to live an independent lifestyle with the assistance of skilled carers, enjoying… Read more about Sandringham Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 92 Rooms

Crown Care Reviews in Durham (57)

9.5

Crown Care has a Group Review Score of 9.5 (9.546) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crown Care must have a Review Score.

Overall Experience
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Review of

Sandringham Care Home

from Dorothy P (Friend of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the support my friend gets from care staff here. Very welcoming team, always smiling and helpful. Plenty activities going on and the environment is always clean. Thanks so much for everything you all do.
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Review of

Sandringham Care Home

from M M (Daughter of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving my mum here from another care home was hands down the best decision we've ever made. The open door policy of the management and care from all the staff is outstanding and reassuring for us all. We were allowed to bring mums own furniture and personalise it to make her feel comfortable with familiar
things around her. The handyman couldn't do enough to make mums room perfect, even swapping out the wardrobe for one that matched her furniture. I would highly recommend Sandringham Care Home, I just wish we'd made the move sooner.
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Review of

Sandringham Care Home

from G B (Brother of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly. Always willing to help. Keep informed. Staff great. Management very approachable.
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Review of

Sandringham Care Home

from S B (Son of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Sandringham since October and her experience so far has been good. Staff are very friendly, helpful and caring and their hardwork is very much appreciated. The environment is welcoming.
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Review of

Sandringham Care Home

from J H (Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent - I lived here for 5 years now and I am very happy and settled, all the staff I class as family.
Reply from Lisa Grey, Manager at Sandringham Care Home

Thank you so much for your review we are so pleased to hear how happy you are at Sandringham.

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Review of

Sandringham Care Home

from G W (Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food is not up to standard, the activities coordinator are very good, staff are caring and helpful, management approachable, various things to do in the care home, rooms are big and very safe. I used to live on my own but now I feel safe and can live my life.
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Review of

Sandringham Care Home

from John E (Friend of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent and brilliant home staff lovely catering excellent home is lovely and clean
management excellent. my friend loves living here cant fault the home in any way .
staff always helpfull caring home away from home.
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Review of

Sandringham Care Home

from Dorothy M (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Sandringham Care Home for some time now and I have found it to be kept to a good clean standard and the staff friendly and helpful.
Mum is well fed and dressed in clean well matched outfits, this enables me to come home happy with her care and not anxious and stressed because I know
they will always do there best for her.
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Review of

Sandringham Care Home

from Joni M (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy with the care. The staff are lovely. The environment is clean and welcoming.
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Review of

Sandringham Care Home

from J T (Daughter of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad always looks clean and well cared for. Dad seems happy and says the food is good. Dad takes part in activities and seems to enjoy them. It is good for residents to do activities together. The staff are friendly and welcoming when we visit.
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Review of

Sandringham Care Home

from V D (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother has now been in Sandringham Care Home for a year. Not only has she been treated with dignity and respect but also with real love - who could ask for more?
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Review of

Sandringham Care Home

from A G (Husband of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the care received. Nothing a problem. The staff are very helpful.
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Review of

Sandringham Care Home

from F H (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is so happy in Sandringham Care Home that she talks about the staff as her family. She feels both cared for and safe. She also, frankly, feels loved. You can't ask for a better environment. Kudos to the management and staff and heartfelt thanks!
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Review of

Sandringham Care Home

from John S (Son of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been well looked after by all staff. His room is nice and the food good.
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Review of

Sandringham Care Home

from Stuart D (Son-in-law of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is safe, warm, comfortable and very well cared for. The staff are friendly and there are activities and events that the staff encourage residents to take part in. Management is approachable, encourages feedback and acts quickly to resolve any issues. I feel that my mother-in-law feels
happy and safe in Sandringham Care Home and am content that she is well looked after. A very good residence!
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Review of

Sandringham Care Home

from Maureen J (Partner of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff to be very friendly, from opening the door to me to leaving the home. I find the management approachable and friendly. The activities within the home are excellent. The food and drinks are excellent and varied.
The staff on the unit, where my partner is, are excellent, they treat the
residents and visitors with dignity and respect. The care of the residents is first-class, nothing is too much trouble.
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Review of

Sandringham Care Home

from R B (Resident) assisted by family/friend published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love being in this care home. I had previously lived alone but got too old to be by myself safely. I feel safe and secure in my new environment. The carers treat me like the Queen.
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Review of

Sandringham Care Home

from Paula H (Daughter of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sandringham is an excellent care home. The staff are fantastic and my mother is well cared for and is treated with respect.
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Review of

Sandringham Care Home

from L W (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but excellent feedback for Sandringham and I am exceptionally pleased we were able to secure a place here for my mam. All the staff are lovely and to my surprise, Mam has gone up four dress sizes which is a testament to how much she is enjoying the food. On lucid days she tells me how
much she enjoys it here. I would and have recommended Sandringham to friends and family. Keep up the good work.
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Review of

Sandringham Care Home

from M R (Daughter of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad is a resident at Sandringham and the care home is absolutely filthy rotten, it smells before you even get close to the front door, the whole building is very dirty. The floors have never seen a mop let alone a scrubbing machine, there are cobwebs all over the ceilings, especially in the corners.
I have never ever seen a window cleaner both inside or out and my father has been in over 6 months and I visit him more or less every day. There have been loads of times when I visit that I have to let the staff know that my father is wet and needs changing. I think it needs a deep clean and the residents aren't getting the best care, the furniture is absolutely filthy, you wouldn't want your dog to sit on it let alone your family. The dining room is disgusting, there is dried up food on the table and chairs, the staff don't wash the furniture down or wash the floor after every meal time. My father has lost loads of weight, his meals are left in front of him and he isn't prompted to eat.
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Awards / Recognitions (5)

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