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Care Home Owned by Crown Care in Cumbria

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Crown Care in Cumbria

Only the locations & reviews in Cumbria for Crown Care are showing below.

View the details of all 23 locations (with 1462 reviews) owned by Crown Care

Crown Care Locations in Cumbria (1)

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1 Care Home owned by Crown Care in Cumbria
Pennine Lodge Care Home

Pennine Way, Haraby, Carlisle CA1 3QD 

9.7 62 reviews
"Our experience of Pennine Lodge Care Home is very good. The staff are very caring and compassionate. My father has been in this home for…"   Read all 62 reviews
Location Type Care Home

Pennine Lodge is a seventy capacity Carlisle care home that offers homely surroundings for the practice of skilled care, from a team of qualified professionals who support the privacy and dignity of all residents while delivering personalised services. While… Read more about Pennine Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 70 Rooms

Crown Care Reviews in Cumbria (62)

9.5

Crown Care has a Group Review Score of 9.5 (9.546) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crown Care must have a Review Score.

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Review of

Pennine Lodge Care Home

from N B (Great-granddaughter of Resident) published on 30 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother moved in approx. 7 months ago. There was some expected teething problems when first arrived as the staff got to know her, since then nothing is too much trouble.
The staff work tirelessly to try and do their best for each and every person. Is it always perfect? No, but they always listen
to any concerns and try to sort them out. The regular staff treat my grandmother as if she is their family member and always try to do whatever they can to make her stay as pleasurable as possible.
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Review of

Pennine Lodge Care Home

from Darren L (Son of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to this opportunity to apologise for everything n hopefully it's positive from now until the future, I can explain my actions we're made from stress energy at work n meant no ill feeling towards anyone!
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Review of

Pennine Lodge Care Home

from K I (Son of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Pennine Lodge Care Home is very good. The staff are very caring and compassionate. My father has been in this home for over three years and the care he has received has been excellent.
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Review of

Pennine Lodge Care Home

from Terry D (Resident) assisted by family/friend published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the 8 years of living in the home, I have found the overall experience to be good. Most staff are friendly and chatty, the care I have received has always been satisfactory and my dignity needs are always met.
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Review of

Pennine Lodge Care Home

from J M (Son of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's only ever been a friendly experience, very kind people. I'm happy with my mother living here. It's always a warm welcome. I feel part of the homes community and get on very well with everyone in the care home.
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Review of

Pennine Lodge Care Home

from N D (Granddaughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a few teething problems my grandma has settled in well. Most of the staff are great and interactive and you can tell they care. I do think the activities are great and keep my grandma involved. The food is always of a high standard and her room is always kept clean and tidy.
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Review of

Pennine Lodge Care Home

from Joanne L (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum went to live in Pennine Lodge, Harraby, Carlisle at the beginning of August after 2 months of being in hospital. My sister and I viewed Pennine Lodge prior to my Mum moving in and felt very comfortable and at ease that our Mum would be cared for there. My Mum received the best care and nothing
was too much trouble. Sadly Mum passed away this week, but their care and attention were amazing from start to finish.
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Review of

Pennine Lodge Care Home

from John N (Husband of Resident) published on 4 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife receives excellent and considerate care at Pennine Lodge. All the staff are unfailingly polite and caring towards my wife. She now requires nursing care which has not led to any reduction in her level of care. When my wife came to Pennine Lodge in July 2024 we were both apprehensive but we soon
realised that she could not be anywhere better.
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Review of

Pennine Lodge Care Home

from Patricia M (Wife of Resident) published on 4 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care to my husband, his personal care and kindness. No complaints at all with all staff. Thank you.
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Review of

Pennine Lodge Care Home

from L B (Daughter of Resident) published on 4 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, we've been very happy with the care both our parents have received. Staff are great, very pleasant.
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Review of

Pennine Lodge Care Home

from Andrea C (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad received end-of-life care at Pennine Lodge in August. He had spent 8 weeks in hospital and had to be moved when they couldn't do anything further for him. At the time, Mam and I were devastated he couldn't remain in hospital.
We looked at 4 care homes in the Carlisle area and, for us, Pennine
Lodge felt right not just because of the facilities but because the staff were welcoming, sympathetic and caring towards us.
Sadly, Dad was only with us for 6 more days when he moved into Pennine Lodge, but in those 6 days, he was much more peaceful than in the hospital. The staff were so caring and respectful towards Dad and us, they made his last days just that little bit more bearable. Thank you.
Reply from Maisie Lawrence, Marketing Assistant at Pennine Lodge Care Home

Hello, thank you for taking the time to leave such positive feedback about Pennine Lodge. We are deeply sorry for your loss and offer our deepest condolences to you and your family. We are immensely grateful that you felt your father was treated with care, dignity, and respect during his time with us, and that we could provide some peace for him and support for your family during such a difficult time. If there is anything more we can do, please don't hesitate to reach out.

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Review of

Pennine Lodge Care Home

from Olwen H (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Manager and staff at Pennine Lodge, thank you all for the care given to our mother during her short stay, your kindness and understanding have been much appreciated, many thanks.
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Review of

Pennine Lodge Care Home

from K J (Daughter of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home. The staff are lovely and keep me informed at all times as I don’t live locally. Dad is happy there and is well looked after. I would definitely recommend this care home to anyone looking to put a relative in a home.
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Review of

Pennine Lodge Care Home

from Carolyn C (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at six different care homes in the area before choosing Pennine Lodge as our first choice for our mother who has dementia.
There is something about Pennine Lodge that makes it stand out the home has a warmth and homeliness that feels very special.
The staff are outstanding in the sensitivity
and kindness they have shown to our mother in their care for her as she settles in as well as for us, her family.
We are so happy that our mother was offered a space here.
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Review of

Pennine Lodge Care Home

from B M (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has now been in Pennie Lodge for three and a half years now. Have always found the staff to be friendly and caring towards my mother. Staff are always approachable, and any issues we have had have usually been dealt with.
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Review of

Pennine Lodge Care Home

from Brian Robert M (Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enjoy living here. I enjoy having a laugh with the staff as they have made me feel part of the homes community. I have a nice garden view room and it is kept nice and clean. I really appreciate all the people who look after me.
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Review of

Pennine Lodge Care Home

from Martin H (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received whilst in Penine Lodge was above and beyond brilliant. The carers cared for her like she was family, and for that, we will be forever grateful. Whenever we visited, we were made to feel so welcome and at ease and never under pressure around visiting times.
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Review of

Pennine Lodge Care Home

from P H (Daughter of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in the Pennine Lodge Care Home Carlisle Nursing Home for three weeks and then died in May as expected. The management could not have been more professional.


In the last week 20th September, 2023 we managed to get my mother-in-law a place in the nursing side. My husband and I transferred

her from Edinburgh. She had been in a week and all the staff popped into her room to say hello. There are activities every day of the week for her even on weekends. All the staff are like angels!
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Review of

Pennine Lodge Care Home

from Karen B (Daughter of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As most people know they have relatives and loved ones that need 24-hour care and a care home is the only option finding the right one can be very challenging and upsetting. I visited many care homes to try and find the right one and was extremely alarmed at some of the standards in some of them I viewed.
However, when I entered Pennine Lodge, I got a friendly welcome from the manager and she showed me around personally and the room that my dad was looking to stay. This was a difficult decision that was made easier knowing he would be well looked after and within a care home that I felt was homely and then was offered a lovely light and bright room overlooking the garden. As I work full time, it is wonderful to be able to go in and out without any difficulty and to have the flexibility during the day for visiting. I would recommend this care home to anyone in my situation who is looking for a care home with a caring friendly and committed staff to their residence.
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Review of

Pennine Lodge Care Home

from Susan B (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Went to visit my mother on the 8th of February 2023 at 14:00, and stood at the door for 15 minutes waiting to be let in. No one came, I had to go as I couldn't wait any longer as I was going to work.
Reply from Katie Barnett, Marketing Executive at Pennine Lodge Care Home

Thank you for your feedback. We are very sorry to hear of this and apologise sincerely. This has been raised to our Home Manager who is actively looking for a resolution to ensure this does not happen again. Our Home Manager operates an open-door policy and welcomes you to discuss this with them on your next visit, or alternatively please feel free to contact us at a time that is convenient for you. You can contact us on 01228 515658. We look forward to hearing from you and offer our apologies again for this.

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Awards / Recognitions (5)

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