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Care Home Owned by Crown Care in Leicestershire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Crown Care in Leicestershire

Only the locations & reviews in Leicestershire for Crown Care are showing below.

View the details of all 23 locations (with 1575 reviews) owned by Crown Care

Crown Care Locations in Leicestershire (1)

 - Browse 1 Care Home owned by Crown Care in Leicestershire
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Westroyd House Care Home
10 Tickow Lane, Shepshed, Loughborough LE12 9LY 
9.8 75 reviews
Westroyd House Care Home, Loughborough, Leicestershire
"My Dad was able to take a booking for a vacancy prior to it being needed it as he was in emergency care home, which was a big relief to me…"   Read all 75 reviews
  • from £1,425 / week
  • 31 Rooms
Location Type Care Home

Westroyd Care Home is a well-established Care Home. It is surrounded by the community. They offer 24-hour personalised care and support for residents with residential and dementia needs. There are ... Read more about Westroyd House Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Crown Care Reviews in Leicestershire (75)

9.5

Crown Care has a Group Review Score of 9.5 (9.477) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crown Care must have a Review Score.

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Review of

Westroyd House Care Home

from J G (Son of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was able to take a booking for a vacancy prior to it being needed it as he was in emergency care home, which was a big relief to me and my sister as this home is very close to our mum and dads house.. Since being at Westroyd he has settled in well with the help of Andrea and Sharon. They have,
along with the rest of care team been very responsive to his needs especially with his mind state and his diabetes along with the maintenance gents who have put up bookcases and made his room more personal. It was nice to see all the different activities over the Christmas period which he participated in a lot of the singing. He is fed well and I have no concerns with his care going forward.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeHi

Thank you for your lovely review. Your Dad really has settled well and we are also enjoying his impromptu men's choir that he has participated in
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Review of

Westroyd House Care Home

from Gary H (Mother-in-law of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We find the home very friendly and welcoming; staff are always friendly with a. Smile. If we have a question they always try to find an answer. Mum mostly is in a good mood only occasionally is a bit down but this is due to her condition rather then anything else. Over all we are very happy with everything
thanks.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeThank you very much for your kind review. Your Mum has settled in well, always has time for a natter!
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Review of

Westroyd House Care Home

from C L (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my dad moved into Westroyd at the beginning of December as a family, we have been more than happy with the care he has received. The staff are all very welcoming when visiting, and nothing is too much trouble. My dad seems to have settled in very well and is happy, which is all we can ask for.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeThank you for your lovely review. Your dad is a wonderful addition to our family. He has settled so well into our home.
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Review of

Westroyd House Care Home

from Jo B (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit several times during the week, the team are always welcoming and friendly and there is always someone to speak to. Mum is happy and settled with a comfortable and spacious bedroom. She is patiently & respectfully supported because all the team take the time to know and understand the residents,
allowing them to tailor individual needs. I am very happy that Mum is getting the best care. Visiting hours are very flexible and i am always greeted with a cheery welcome. It really is a home not just a residence.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeThank you for your lovely review. We pride ourselves on creating a family home and knowing each and everyone's individual wants and wishes.
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Review of

Westroyd House Care Home

from Sue S (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum continues to be looked after in a very caring and supportive manner. She enjoys her time here and gets along with other residents. She looks forward to mealtimes and comments how delicious the food is, I can vouch for this as I enjoyed Christmas dinner with her!
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeThank you so much for your lovely review and are really happy that you feel we support your mum well
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Review of

Westroyd House Care Home

from Jim C (Son of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good care home, mother really well looked after. Staff very friendly & helpful, Home very clean & tidy, the bedroom comfortable & functional. Visiting hours are very flexible & there is always someone to speak to if needed.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeHi, Thank you for your lovely review. We appreciate your confidence in us looking after your mum, Andrea
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Review of

Westroyd House Care Home

from J W (Brother of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother is a resident at this home and is being looked after very well by very hardworking carers. I have found all carers are friendly and attentive with all residents..
I am informed if there is any change in my brother's condition, which is very comforting.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeHi, Thank you for your lovely review. I will pass on your comments to the team. Thanks Andrea
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Review of

Westroyd House Care Home

from Claire L (Granddaughter of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Westroyd from the bottom of my heart for the care they gave my Grandma. Sadly Grandma didn't get much time to create many memories here. But in the time spent at Westroyd she was shown nothing but love, dignity, care and respect. The home has a very special team who genuinely
care about all the residents and my Grandma was cared for from her first day to her last.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeHi, thank you for your lovely review. We will miss her too. Thank you Andrea Burke
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Review of

Westroyd House Care Home

from Dorothy O (Sister-in-law of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always greeted with a lovely smile. The staff are kind and caring, but as I can only visit once a week and always mid-morning, I have no idea about activities or facilities.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeThank you for your lovely review. We appreciate your referencing the team and will hand over your feelings, compliments about their hard work goes a long way.
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Review of

Westroyd House Care Home

from Amanda H (Brother of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Westroyds has been absolutely fantastic. The care and support given to the residents and to their families is above and beyond. They have helped and supported us through a very traumatic time and helped to alleviate our worries and concerns. We love the feel to the place the moment
you walk through the door as it is extremely cheerful, bright, great music and a warm greeting. They get to know the people they are looking after and share any concerns with the residents families. The management is superb and we couldn't wish for a better place to look after our brother/ brother in law.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeThank you for your lovely review. We pride ourselves on the care we give our residents and I appreciate you highlighting that our team is reaching those goals.
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Review of

Westroyd House Care Home

from Stephen C (Friend of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Westroyd in December. I cannot fault the staff. Dad could be challenging but the care and compassion given to him was second to none. He was always clean and well fed. All of the staff treated him with the utmost respect and engaged with him all the time. 10 out of 10. Unfortunately
my dad passed away on Sunday surrounded by staff who made his last few days comfortable and gave him dignity in death. Highly recommend Westroyd. Thanks all.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeHi, Thank you for your lovely review and all of us at Westroyds will miss him and his quick wit!
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Review of

Westroyd House Care Home

from S S (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has continued to receive the high level of care and respect from the staff, which has been unwavering since his first day. The staff always have a friendly smile when visiting. The food continues to be of a high standard and with a varied menu each week.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeThank you so much for your lovely review. We strive to ensure all our residents have respect and dignity at all times. I am so glad he enjoys our company and the care he receives from us.
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Review of

Westroyd House Care Home

from Tina L (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is settling in well, he still misses his own home but the staff have made him feel very welcome. His needs are well taken care of in a professional and understand way. Dad says he likes his room and the food is lovely. We've not seen dad eat so much in a long time. It's early days as dad has only
been a resident for two weeks but at this moment in time this was the right decision for dad and the family
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeThank you for your lovely review. Your dad has a wonderful character and is definitely settling in well
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Review of

Westroyd House Care Home

from K J (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Mum receives is excellent, and nothing is too much trouble. All the staff at Westroyd are kind and caring. I visit several times during the week, and they are always welcoming and friendly. I am very happy that Mum is getting the very best care.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeThank you for your lovely review. We are pleased to be able to look after your mum
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Review of

Westroyd House Care Home

from Karen F (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to thank all the staff for looking after mum. They do a great job in looking after my mum in lots of ways. If my mum is unwell at anytime they call a doctor to visit which then I know they are really looking after her.Nothing is to much trouble.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeThank you for your lovely review. She is a pleasure to look after
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Review of

Westroyd House Care Home

from Rebecca W (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad looked very well when we visited him. The staff are very friendly and nothing is ever too much for them. The manager always has her door open and I always pop by to say hello and ask how my dad has been. They are like one big family at Westroyd Care Home.
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeThank you for your lovely review. It is always a pleasure to see you, we enjoy looking after your dad.
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Review of

Westroyd House Care Home

from Susan P (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
STAFF
The staff continue to be excellent.
FOOD
The standard of food has rapidly gone down recently leading to mother and I understand other residents to complain. When mother complained, the chef said he was operating from instruction from "head office" .
One case in point was that for the mid day
main meal she had one brussel sprout on her plate.
I'm sure you appreciate that a good balanced diet with plenty of fresh vegetables helps to keep residents more heathy.
This decline is surprising bearing in mind we have just had a very substantial increase in fees.
DRIVEWAY.
As reported previously the driveway down to the building is full of pot holes (when in contact with the managed we are told that this is reported regularly, obviously action being taken)
Reply from Andrea Burke, Home Manager at Westroyd House Care HomeHi Thank you for your review, and thank you for commending the team on their hard work. I am sorry to hear that you have some concerns. Please feel free to see me anytime, to discuss these personally.
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Review of

Westroyd House Care Home

from David H (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my relative has had at Westroyd has been outstanding from the time they first arrived here over 2 years ago. In the last year the building has undergone some significant improvements which have greatly enhanced the living experience and this has been noticeable to see, all of the areas,
including rooms are spotlessly clean always. In truth though it is the staff that really make the place from the manager all the way through to the care staff, cleaning, activities and kitchen staff. Everyone is always pleasant and talkative on even what I'm sure are very trying days and this has been greatly appreciated. I am extremely grateful for the kindness and support I have had most recently at what can only be described as the most trying time of all. Knowing that all of the staff have been there whatever is something that a thank you is not adequate enough to say but in any case, thank you!
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Review of

Westroyd House Care Home

from Sharon N (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Westroyd for nearly 3 years now. We are extremely happy with the facility and all the staff are excellent and go above and beyond in the care shown. There are plenty of opportunities for friends and family to join events and we have been more than happy with all aspects of the
care received. Recent refurbishment has made it even better.
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Review of

Westroyd House Care Home

from J S (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westroyd House Care Home in Shepshed has been amazing with my mother and her continuing care. They have been amazing at keeping us updated on any issues and on her condition. Due to her condition she believes she is working there and they go out of their way to make her feel like an integral part of
the team while keeping her and the rest of the residents safe and happy. They are welcoming and help us when anything occurs that we are not sure about.
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Awards / Recognitions (5)

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