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Care Home Owned by Crown Care in Leicestershire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Crown Care in Leicestershire

Only the locations & reviews in Leicestershire for Crown Care are showing below.

View the details of all 23 locations (with 1485 reviews) owned by Crown Care

Crown Care Locations in Leicestershire (1)

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1 Care Home owned by Crown Care in Leicestershire
Westroyd House Care Home

10 Tickow Lane, Shepshed, Loughborough LE12 9LY 

9.8 71 reviews
"Everything is good, my mother is well looked after. Always clean and tidy, the staff are great. The food is very good, good selection of…"   Read all 71 reviews
Location Type Care Home

Westroyd Care Home is a well-established Care Home. It is surrounded by the community. They offer 24-hour personalised care and support for residents with residential and dementia needs. There are 31 bedrooms, with all having en-suite facilities.… Read more about Westroyd House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 31 Rooms
  • from £1,425 / week

Crown Care Reviews in Leicestershire (71)

9.5

Crown Care has a Group Review Score of 9.5 (9.545) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crown Care must have a Review Score.

Overall Experience
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Review of

Westroyd House Care Home

from Dorothy O (Sister-in-law of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always greeted with a lovely smile. The staff are kind and caring, but as I can only visit once a week and always mid-morning, I have no idea about activities or facilities.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. We appreciate your referencing the team and will hand over your feelings, compliments about their hard work goes a long way.

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Review of

Westroyd House Care Home

from Jim C (Son of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything is good, my mother is well looked after. Always clean and tidy, the staff are great. The food is very good, good selection of meals. The kitchen always looks clean and organised. Home is managed well, and activities are arranged for residents.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Hi, Thank you for your lovely review. Appreciate you taking the time and giving your thought.

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Review of

Westroyd House Care Home

from James W (Brother of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great staff very helpful and caring .
Staff are always on hand to help with any queries you have and will help to solve them.
Rooms are always spotless, clean and tidy.
One criticism I have is the driveway down needs some attention it is full of potholes
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your review. I appreciate the driveway is a concern and is being dealt with

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Review of

Westroyd House Care Home

from Amanda H (Brother of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Westroyds has been absolutely fantastic. The care and support given to the residents and to their families is above and beyond. They have helped and supported us through a very traumatic time and helped to alleviate our worries and concerns. We love the feel to the place the moment
you walk through the door as it is extremely cheerful, bright, great music and a warm greeting. They get to know the people they are looking after and share any concerns with the residents families. The management is superb and we couldn't wish for a better place to look after our brother/ brother in law.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. We pride ourselves on the care we give our residents and I appreciate you highlighting that our team is reaching those goals.

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Review of

Westroyd House Care Home

from Sue S (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident here for almost 2 and a half years and has always been happy. She is well looked after and always eats well! She enjoys chatting to the staff and will usually have a laugh with them. I cannot fault the cleanliness of the home or the way in which Mum is cared for.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. Your mum is a pleasure to look after

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Review of

Westroyd House Care Home

from Stephen C (Friend of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Westroyd in December. I cannot fault the staff. Dad could be challenging but the care and compassion given to him was second to none. He was always clean and well fed. All of the staff treated him with the utmost respect and engaged with him all the time. 10 out of 10. Unfortunately
my dad passed away on Sunday surrounded by staff who made his last few days comfortable and gave him dignity in death. Highly recommend Westroyd. Thanks all.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Hi, Thank you for your lovely review and all of us at Westroyds will miss him and his quick wit!

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Review of

Westroyd House Care Home

from S S (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has continued to receive the high level of care and respect from the staff, which has been unwavering since his first day. The staff always have a friendly smile when visiting. The food continues to be of a high standard and with a varied menu each week.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you so much for your lovely review. We strive to ensure all our residents have respect and dignity at all times. I am so glad he enjoys our company and the care he receives from us.

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Review of

Westroyd House Care Home

from Tina L (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is settling in well, he still misses his own home but the staff have made him feel very welcome. His needs are well taken care of in a professional and understand way. Dad says he likes his room and the food is lovely. We've not seen dad eat so much in a long time. It's early days as dad has only
been a resident for two weeks but at this moment in time this was the right decision for dad and the family
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. Your dad has a wonderful character and is definitely settling in well

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Review of

Westroyd House Care Home

from K J (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Mum receives is excellent, and nothing is too much trouble. All the staff at Westroyd are kind and caring. I visit several times during the week, and they are always welcoming and friendly. I am very happy that Mum is getting the very best care.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. We are pleased to be able to look after your mum

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Review of

Westroyd House Care Home

from Joanna B (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the sudden closure of mum's previous care home in January we were delighted to find Westroyd and we couldn't be happier. Mum has a lovely room, she really likes the home and the staff and her mental health and anxiety has as improved considerably under their care and encouragement. They always
have time to talk to us as a family and we all feel supported in mums care. They took time to listen to mum and got to know and understand her as a person. The move to a new home was huge for mum and very distressing but with support and compassion from the whole team she quickly settled. The building is always clean and inviting, there are activities and good food choices. She is now happy, safe, comfortable, treated with dignity and understanding, and very well cared for.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Hi, thank you for your lovely review. Mum has settled in well ad we are enjoying her company too.

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Review of

Westroyd House Care Home

from Karen F (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to thank all the staff for looking after mum. They do a great job in looking after my mum in lots of ways. If my mum is unwell at anytime they call a doctor to visit which then I know they are really looking after her.Nothing is to much trouble.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. She is a pleasure to look after

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Review of

Westroyd House Care Home

from Rebecca W (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad looked very well when we visited him. The staff are very friendly and nothing is ever too much for them. The manager always has her door open and I always pop by to say hello and ask how my dad has been. They are like one big family at Westroyd Care Home.
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. It is always a pleasure to see you, we enjoy looking after your dad.

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Review of

Westroyd House Care Home

from Susan P (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
STAFF
The staff continue to be excellent.
FOOD
The standard of food has rapidly gone down recently leading to mother and I understand other residents to complain. When mother complained, the chef said he was operating from instruction from "head office" .
One case in point was that for the mid day
main meal she had one brussel sprout on her plate.
I'm sure you appreciate that a good balanced diet with plenty of fresh vegetables helps to keep residents more heathy.
This decline is surprising bearing in mind we have just had a very substantial increase in fees.
DRIVEWAY.
As reported previously the driveway down to the building is full of pot holes (when in contact with the managed we are told that this is reported regularly, obviously action being taken)
Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Hi Thank you for your review, and thank you for commending the team on their hard work. I am sorry to hear that you have some concerns. Please feel free to see me anytime, to discuss these personally.

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Review of

Westroyd House Care Home

from David H (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my relative has had at Westroyd has been outstanding from the time they first arrived here over 2 years ago. In the last year the building has undergone some significant improvements which have greatly enhanced the living experience and this has been noticeable to see, all of the areas,
including rooms are spotlessly clean always. In truth though it is the staff that really make the place from the manager all the way through to the care staff, cleaning, activities and kitchen staff. Everyone is always pleasant and talkative on even what I'm sure are very trying days and this has been greatly appreciated. I am extremely grateful for the kindness and support I have had most recently at what can only be described as the most trying time of all. Knowing that all of the staff have been there whatever is something that a thank you is not adequate enough to say but in any case, thank you!
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Review of

Westroyd House Care Home

from Sharon N (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Westroyd for nearly 3 years now. We are extremely happy with the facility and all the staff are excellent and go above and beyond in the care shown. There are plenty of opportunities for friends and family to join events and we have been more than happy with all aspects of the
care received. Recent refurbishment has made it even better.
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Review of

Westroyd House Care Home

from J S (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westroyd House Care Home in Shepshed has been amazing with my mother and her continuing care. They have been amazing at keeping us updated on any issues and on her condition. Due to her condition she believes she is working there and they go out of their way to make her feel like an integral part of
the team while keeping her and the rest of the residents safe and happy. They are welcoming and help us when anything occurs that we are not sure about.
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Review of

Westroyd House Care Home

from Sally W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is the absolute hardest decision for a family to make to seek out a care home for a loved one. From our initial inquiry we have received nothing but compassion, empathy, care and professionalism. Westroyd House is kept exceptionally clean and all of the dedicated staff work so hard to make it 'homely'
and every resident is treated as 'family'. What you see is what you get, with total transparency. Transition into the home is done on an individual basis and as needs changed, and we have been kept fully informed throughout the process. If I could rate this higher than 5 stars then I would. Thank you all so much for the care that you give to our dad, grandad and husband, you are all angels!
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Review of

Westroyd House Care Home

from Shaun D (Brother of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother enjoys his stay at the home, he is well looked after in all aspects of his care. He gets on well with the members of staff at all levels, they all greet him fondly and are genuinely interested in his well-being. He particularly enjoys his meal times and the choice and quality of his food.
His room is always clean, neat and tidy. He interacts with the other residents where they can! I received a monthly newsletter and I am kept informed of any issues. I tend to visit my brother once a week and so see the staff in action.
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Review of

Westroyd House Care Home

from Caroline F (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Westroyd in November. The staff are full of cheer, always smiling, uber supportive, nothing is ever too much trouble and my dad and ourselves are treated like family. The honesty in approach is fabulous, we have been kept up to date with his settling-in process at every stage with
full disclosure which has reduced our worries and given us complete trust and faith in carers. My dad and ourselves are always treated with dignity and respect with no judgement. We have been better educated about my dad's condition than when we were when relying solely on GPs and Consultants. This has helped us to know how best to interact with and support my dad. The fact that all residents and staff are always smiling tells me everything I need to know about how fabulous the Westroyd team are.
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Review of

Westroyd House Care Home

from J W (Wife of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband has been part of the Westroyde family since November 2024. I am so happy he is living in this happy caring home. He is settled and so well cared for. Thank you so much for your care and dedication, would recommend you all to anyone.
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Awards / Recognitions (5)

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