Care Home Owned by Morar Living in Renfrewshire

staff unable to attend to dad when he was crying out in pain. On that occasion staff had their young children at work with them so couldn't meet dad's needs.
(I agreed not to make a formal complaint at that time)
Now, three new complaints have been upheld by the Care Inspectorate regarding issues with unexplained bruising & administration of medication.
After several requests for a written response to the upholding of these complaints, Morar have now dismissed them as "minor".
No apology and no explanation provided.
I'd expected Morar to take the issues seriously, as previous complaints about the same issues have also been upheld.
Just be aware. CI website shows details of all complaints.

Weekly live church service, never happened. My aunts teeth deteriorated rapidly as oral hygiene seemed to be non existent as toothpaste lasted around 6 months. Thick black coating on tongue. Finger nails were frequently dirty. Even after 2 joint visits with social work, nothing changed. We were repeatedly told by staff our requests had been added to the care plan. They had been yes, but weren't adhered to. We paid for her hair to get set fortnightly, only for staff to shower her the next day so hair untidy again. We asked to speak to my aunts key worker one day, the carer said she would go and find out who it was, only to return and say 'oh it's me'
So disappointied. Had such high hopes.

and agreements to address this, staff were either unwilling or insufficiently well trained or supervised to maintain the agreed standards. End of life care proved particularly fraught with very low regard being shown to basics like regular hydration and oral hygiene and attempts to address this only met with lip service responses. Following her death, communicating with the head office to obtain refund of monies due was difficult and responses were slow and inadequate.
Care homes have a difficult job to do but this one should and could have done much better. Once the initial decision on provider is made it is unfair to relocate. I wish i had looked under the covers and further afield

and attention they give to mum. I didn't want my mum in a home however the Morar team have put my mind at rest and gave me a chance to be a daughter again and not my mums carer. The pink ladies are amazing and the home manager and her team should be proud of what they do. Love to all

as it allows us to stay updated.
The cleanliness of the facilities is impeccable, and the entire environment is warm and inviting. The staff, from managers to domestic workers, have gone above and beyond to make mum feel comfortable and cared for. They've really taken the time to understand her needs and ensure she feels at home.
The activities they offer have been fantastic, giving mum the chance to socialize and stay engaged in a way that has made her feel more settled. It's such a relief knowing she's in a place where she feels at home. We are all so reassured by the excellent care, and I can't recommend this care home enough. Thank you all for your dedication and compassion

I found this so encouraging and reassuring as the staff are happy to be working for the company so avoiding constant turnover.He was visited by his sister in law regularly who was amazed at the constant activities which always involved him and which he was happy to be part of. To know that your husband is safe and in a very happy environment makes your time away such a precious space and time to recharge the batteries! I can't thank the staff enough and obviously am eternally grateful for the respite care which is now like gold dust.
(A very happy wife)

respect for all the caring staff who have a very challenging job. The manager has an open-door policy for families which is unheard of in these times.

team are fantastic and very approachable, the member of staff on front of house always has a smile and a coffee (the real stuff) for everyone coming in to visit. The activity team make activities that spark my auntie's interests, which was a challenge but they listened to her life and used her experiences so she enjoys life again.
The nurses and care staff are brilliant, they spend time with my aunt, encourage her to remain independent but support her when she struggles. Domestic staff keep her room clean and tidy, kitchen staff give her meals she actually likes with lots of snacks and treats. I can not sing their praises enough. Thank you to all the staff, from myself and all of our family.

time to get to know Mum as an individual and cater to her preferences. This personalised approach has made a world of difference in Mum's adjustment.
B.O.W offers a wonderful environment. We as a family especially enjoy the beautiful quiet lounge areas where we can reminisce with Mum over a coffee and a piece of cake. I am particularly impressed with the focus on resident independence. The staff encourages Mum to maintain her own routines as much as possible, which is so important for her well-being.
Thanks to Bridge of Weir Care Home, Mum is happy, looked after, and thriving. I have great peace of mind knowing Mum is in such capable and caring hands. This is an exceptional care home.

issues are dealt with in a prompt and pleasantly efficient manner. Well done.

communication is excellent and an open door policy to family and residents.
The restrictions for visiting times have all been removed and family and friends can visit at any time.
All the departments that help the care home function are tremendous and work as a team and if anything my dad needs to change all you have to do is ask and it is done.
I write this review and I am fortunate that I can visit my dad every day and can honestly say from when he first arrived in October 2022 the care home is now functioning as how I would want care provided for my dad and all the departments within the care home are excellent.

such as plants on the balcony, making the area a much more pleasant place to sit and enjoy. My uncle loved the singer and piano player that had recently been and performed. The care has also improved and my aunt sang the praises of the management. Previously, there were issues in getting the right care and getting anything done. The new manager is approachable and seems to be able to achieve what she says she is going to do, my aunt's words, I never met her however she was in on a Sunday and I believe she was sorting out the plants. For me, I definitely felt and saw a positive change in everyone at the home, staff and residents all seemed more lively and certainly, my uncle seemed in fine spirits.

several overnight stays with my mum and they would always accommodate. They all loved my family and treated everyone with dignity and respect. If I’d ever had to use a care home nearby there would only be one. The Bridge of Weir Care Home. If I could give them a million stars it wouldn’t be enough. You are all the best at what you do, so from all the family a big tremendous thank you. A very happy family.

needs.
The meal selection and quality have greatly improved with the chef happy to listen to feedback and update the menus as required.

there for only one shift and therefore don't know the residents, they are focused on the job, not the person. Morar Living's premises and assurances are good but delivery and communication are poor. I withdrew my wife from Morar Living when specific comments and assurances given by three managers and followed by a fourth were unilaterally broken without prior communication or consultation.

but sometimes takes a while to gain entry, particularly in the evenings. There is a great range of activities and having a cinema room adds to the fun. Mum loves that she can get her hair done regularly and enjoys a manicure every few weeks. The home has a number of lounges that can be booked for special family events and staff are happy to help prepare them. We have complete peace of mind concerning Mum's care and security. She is safe, well looked after and that makes the family very happy.