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Care Home Owned by Morar Living in Renfrewshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Morar Living in Renfrewshire

Only the locations & reviews in Renfrewshire for Morar Living are showing below.

View the details of all 18 locations (with 441 reviews) owned by Morar Living

Morar Living Locations in Renfrewshire (1)

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1 Care Home owned by Morar Living in Renfrewshire
Bridge of Weir

11 Kilmacolm Road, Bridge of Weir PA11 3PP 

9.4 36 reviews
"My mum joined Morar living at bridge of weir in February and I can't believe the change in our mum. The team have made us all feel so…"   Read all 36 reviews
Location Type Care Home

Welcome to Bridge of Weir Care Home, a care home within the Morar Living group, situated on the River Gryffe in Bridge of Weir. Bridge of Weir Care Home is a home that creates a place for residents to live and love their life. Here at Bridge of Weir… Read more about Bridge of Weir

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 74 Rooms

Morar Living Reviews in Renfrewshire (36)

9.2

Morar Living has a Group Review Score of 9.2 (9.245) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Morar Living must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Morar Living
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Review of

Bridge of Weir

from G F (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Having previously left a great review, I'm disappointed to update on issues which have now arisen. Lots of the care here IS great, & staff are great too.
However I need to warn others that serious issues have arisen & to be vigilant about these aspects of care of your loved one.
We had issues with
staff unable to attend to dad when he was crying out in pain. On that occasion staff had their young children at work with them so couldn't meet dad's needs.
(I agreed not to make a formal complaint at that time)
Now, three new complaints have been upheld by the Care Inspectorate regarding issues with unexplained bruising & administration of medication.
After several requests for a written response to the upholding of these complaints, Morar have now dismissed them as "minor".
No apology and no explanation provided.
I'd expected Morar to take the issues seriously, as previous complaints about the same issues have also been upheld.
Just be aware. CI website shows details of all complaints.
Reply from claire mcluckie, Home manager at Bridge of Weir

Thank you for your most recent feedback. We appreciate you taking the time to share your thoughts and are glad to hear you have previously had positive experiences with our service. The wellbeing of our residents is, and always has been, our highest priority, and all concerns are addressed promptly.Following the Care Inspectorates complaints inspection on 23 July 2025, they confirmed your father was well cared for, with only minor areas for improvement around documentation, which have been addressed. The Social Work review on 12 August 2025 was also very positive and reinforced confidence in the care provided.Our team remains committed to delivering compassionate care and will continue to strive to meet every concern raised.

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Review of

Bridge of Weir

from Julie M (Great-Niece of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
I was sole POA for my aunt and regret putting her in this care home. Would not recommend. Even with our families frequent detailed input nothing ever changed. For 2 and a half years we asked for black coffee instead of milky tea, never happened. We were promised baths and not showers, never happened.
Weekly live church service, never happened. My aunts teeth deteriorated rapidly as oral hygiene seemed to be non existent as toothpaste lasted around 6 months. Thick black coating on tongue. Finger nails were frequently dirty. Even after 2 joint visits with social work, nothing changed. We were repeatedly told by staff our requests had been added to the care plan. They had been yes, but weren't adhered to. We paid for her hair to get set fortnightly, only for staff to shower her the next day so hair untidy again. We asked to speak to my aunts key worker one day, the carer said she would go and find out who it was, only to return and say 'oh it's me'
So disappointied. Had such high hopes.
Reply from claire mcluckie, Home manager at Bridge of Weir

Im disappointed to receive a second review from this family, especially so long after their loved one sadly passed away. While I fully acknowledge that BOW Care Home had issues in the past, this account does not reflect the care we delivered during her time with us or the improvements made over the past year. Since becoming manager, Ive worked hard with the team to raise standards and ensure residents' individual needs are met. It was a privilege to care for their great aunt she was a truly lovely lady and I remain fully committed to providing respectful, person-centred care.

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Review of

Bridge of Weir

from Ian G (Great Great-Nephew of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Our family had a fraught relationship with this nursing home throughout the 2 1/2 years that my great aunt stayed there. Basic things like processes and procedures for looking after clothes and personal effects were ineffectual. Instructions regarding care were not followed and despite numerous meetings
and agreements to address this, staff were either unwilling or insufficiently well trained or supervised to maintain the agreed standards. End of life care proved particularly fraught with very low regard being shown to basics like regular hydration and oral hygiene and attempts to address this only met with lip service responses. Following her death, communicating with the head office to obtain refund of monies due was difficult and responses were slow and inadequate.
Care homes have a difficult job to do but this one should and could have done much better. Once the initial decision on provider is made it is unfair to relocate. I wish i had looked under the covers and further afield
Reply from claire mcluckie, Home manager at Bridge of Weir

Thank you for your feedback following the passing of your relative - a truly lovely lady who sadly died in January. We extend our condolences. During her time with us the team worked hard to provide consistent and compassionate care and remained responsive to your families frequent detailed input. Concerns about end of life care are taken seriously, though our records, and audits do not reflect the issues raised. Staff followed agreed plans and upheld clinical standards, even amidst complex family dynamics. Our team recalls a different experience, with gratitude expressed at the time. Its disappointing that this reflection has come months later and appear centered around delays in the refund process, which is managed by Head Office and is dependent on 3rd party payments which are often delayed by several months. While this is beyond our control, I would have gladly supported had I been approached. We wish you and your family all the best.

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Review of

Bridge of Weir

from C C (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum joined Morar living at bridge of weir in February and I can't believe the change in our mum. The team have made us all feel so welcome and show so much care and respect for our mum. They really know how to bring the best out in our elderly parents and I am so impressed by the level of care
and attention they give to mum. I didn't want my mum in a home however the Morar team have put my mind at rest and gave me a chance to be a daughter again and not my mums carer. The pink ladies are amazing and the home manager and her team should be proud of what they do. Love to all
Reply from Claire McLuckie, Home Manager at Bridge of Weir

Thank you so much for your amazing review. Its great to hear that we are getting it right for your lovely mum, and you all.

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Review of

Bridge of Weir

from Katrina B (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Morar Bridge of Weir enough for the exceptional care they have provided to my mum since she arrived. From day one, they made her feel so welcome, and the support they've given has been outstanding. The communication through the app has been incredibly reassuring for our family,
as it allows us to stay updated.
The cleanliness of the facilities is impeccable, and the entire environment is warm and inviting. The staff, from managers to domestic workers, have gone above and beyond to make mum feel comfortable and cared for. They've really taken the time to understand her needs and ensure she feels at home.
The activities they offer have been fantastic, giving mum the chance to socialize and stay engaged in a way that has made her feel more settled. It's such a relief knowing she's in a place where she feels at home. We are all so reassured by the excellent care, and I can't recommend this care home enough. Thank you all for your dedication and compassion
Reply from Claire McLuckie, Home manager at Bridge of Weir

Thank you so much for your wonderful review. I have read it to the team and they are delighted. Especially our Head House Keeper.

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Review of

Bridge of Weir

from A G (Respite Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second time my husband has been in respite care with Morar. He has an annual visit of three weeks while I visit my daughter abroad. He has Parkinsons' dementia and has had the very best of care on both of his
visits and this year was welcomed back by staff who remembered him from last year.
I found this so encouraging and reassuring as the staff are happy to be working for the company so avoiding constant turnover.He was visited by his sister in law regularly who was amazed at the constant activities which always involved him and which he was happy to be part of. To know that your husband is safe and in a very happy environment makes your time away such a precious space and time to recharge the batteries! I can't thank the staff enough and obviously am eternally grateful for the respite care which is now like gold dust.
(A very happy wife)
Reply from Claire Mcluckie, Home Manager at Bridge of Weir

Thank you so much for your wonderful review. Your husband is an absolute pleasure and we look forward to him returning for some 'RnR' next year.

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Review of

Bridge of Weir

from D R (Relative of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Bridge Of Weir are exceptional, they always ensure that they go above and beyond for their residents and their families. Couldn't recommend this home enough, we are so happy to have chosen here for our loved one.
Reply from Claire Mcluckie, Home Manager at Bridge of Weir

Thank you for your positive review. It really gives the team a boost to know when we are getting it right for our residents and their families.

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Review of

Bridge of Weir

from Donnie H (Son of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bridge of weir care home staff exceptionally helpful, friendly and supportive. Our Dad is well looked after and knowing this and feeling that he is safe at all times is of great comfort to the family.
Reply from Claire McLuckie, Home manager at Bridge of Weir

Your father is a wonderful man and it is a privilege to care for him.Thank you for your positive review, My team and I are delighted.

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Review of

Bridge of Weir

from Karen M (Wife of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff at Morar Living, Bridge of Weir are kind, professional, caring and treat residents and families like their own family. The team ensure residents are treated with respect at all times and that makes my journey less traumatic, seeing my husband cope with dementia. I have the utmost
respect for all the caring staff who have a very challenging job. The manager has an open-door policy for families which is unheard of in these times.
Reply from Claire McLuckie, Home Manager at Bridge of Weir

Thank you for your wonderful review. It is a privilege to support both your lovely husband and you.

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Review of

Bridge of Weir

from Linda G (Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been staying at Bridge of Weir Care Home since December 2023 and wanted to say how content I am. Everyone on the staff treats me really well and the whole environment is superb. They go above and beyond to make sure my every comfort and needs are met. From the outset, they took the time to get
to know me and to understand what my individual preferences were and regularly check with me that I am happy with the service they are providing. Their personal and caring approach has made a huge difference to me; to my style of living and my freedom to get involved in events and activities and "do my own thing". I feel very safe here and that all aspects of my retirement could not be catered for any better. It truly is an exceptional place to live.
Reply from claire mcluckie, Home manager at Bridge of Weir

You are an absolute delight and it is a privilege to know and support you. Thank you for taking the time to put this review in, it really does mean the world to the whole team.

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Review of

Bridge of Weir

from L W (Niece of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has lived at Bridge of Weir for six months now and it is like having my auntie back again, she is living her best life, making lots of new friends, taking part in the morning exercise class. The stress and worry we, as a family, had before my auntie moved in is night and day.
The management
team are fantastic and very approachable, the member of staff on front of house always has a smile and a coffee (the real stuff) for everyone coming in to visit. The activity team make activities that spark my auntie's interests, which was a challenge but they listened to her life and used her experiences so she enjoys life again.
The nurses and care staff are brilliant, they spend time with my aunt, encourage her to remain independent but support her when she struggles. Domestic staff keep her room clean and tidy, kitchen staff give her meals she actually likes with lots of snacks and treats. I can not sing their praises enough. Thank you to all the staff, from myself and all of our family.
Reply from claire mcluckie, Home manager at Bridge of Weir

Thank you for your wonderful review, you have made our week! The whole team are working hard to ensure that all our residents and their families are cared for and supported to the highest standards. We are delighted to know that we are achieving that for your aunt and you all.

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Review of

Bridge of Weir

from Joan C (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at B.O.W. since Sep 2023. I wanted to thank the entire team at Morar for the exceptional care they provide to Mum.
Mum is always treated with dignity, respect, and compassion. All staff go above and beyond to ensure Mum's every comfort and needs are met.
They have taken the
time to get to know Mum as an individual and cater to her preferences. This personalised approach has made a world of difference in Mum's adjustment.
B.O.W offers a wonderful environment. We as a family especially enjoy the beautiful quiet lounge areas where we can reminisce with Mum over a coffee and a piece of cake. I am particularly impressed with the focus on resident independence. The staff encourages Mum to maintain her own routines as much as possible, which is so important for her well-being.
Thanks to Bridge of Weir Care Home, Mum is happy, looked after, and thriving. I have great peace of mind knowing Mum is in such capable and caring hands. This is an exceptional care home.
Reply from claire mcluckie, Home manager at Bridge of Weir

Thank you so much for your wonderful review. Caring for your mum is an absolute pleasure. Getting such positive feedback means the world to the whole team. Thank you.

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Review of

Bridge of Weir

from Jean D (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Bridge of Weir Care Home for coming up 2 years. There have been issues in the past but over the last couple of months things have become so much better. There have been great improvements. The management are approachable and have implemented great things throughout the home. All
issues are dealt with in a prompt and pleasantly efficient manner. Well done.
Reply from Claire Mcluckie, Home manager at Bridge of Weir

Thank you for your wonderful review Jean. It means the world to myself and all the team. Your mum is an absolute to care for!

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Review of

Bridge of Weir

from John S (Son of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident since Oct 2022.
The care home has gone through a lot of staff changes. From February 2024 there have been big changes and have been driven by the new management team. The manager and her deputy are excellent and a credit to the company.
Permanent staff now provide the care,
communication is excellent and an open door policy to family and residents.
The restrictions for visiting times have all been removed and family and friends can visit at any time.
All the departments that help the care home function are tremendous and work as a team and if anything my dad needs to change all you have to do is ask and it is done.
I write this review and I am fortunate that I can visit my dad every day and can honestly say from when he first arrived in October 2022 the care home is now functioning as how I would want care provided for my dad and all the departments within the care home are excellent.
Reply from claire mcluckie, Home manager at Bridge of Weir

Thank you so much for your fantastic review. The whole BOW team works hard to ensure that our residents and families all receive the best care outcomes and I am so pleased that you and your father are now experiencing that.

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Review of

Bridge of Weir

from Alexander E (Nephew of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I don't get down as often as I like. However, on my most recent visit, I was hugely surprised and pleased by the changes that have occurred, my uncle seemed more content than ever and engaged with the surroundings. There is a definite change in atmosphere and a buzz about the home. I noticed changes
such as plants on the balcony, making the area a much more pleasant place to sit and enjoy. My uncle loved the singer and piano player that had recently been and performed. The care has also improved and my aunt sang the praises of the management. Previously, there were issues in getting the right care and getting anything done. The new manager is approachable and seems to be able to achieve what she says she is going to do, my aunt's words, I never met her however she was in on a Sunday and I believe she was sorting out the plants. For me, I definitely felt and saw a positive change in everyone at the home, staff and residents all seemed more lively and certainly, my uncle seemed in fine spirits.
Reply from Claire McLuckie, Home manager at Bridge of Weir

Thank you so much for your wonderful review. It means so much to us all at Bridge of Weir Care Home. We are delighted that you, your aunt and most importantly, your uncle are all experiencing such a positive time.

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Review of

Bridge of Weir

from S S (Relative of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazed at how we were all welcomed into the home, all the staff are so friendly and go above and beyond to make sure we have what we need. The manager and her team make sure that at these uncertain times, we are reassured that our loved ones get the exact care they deserve.
Reply from claire mcluckie, Home manager at Bridge of Weir

Thank you so much for your very kind review. We are all working very hard at Bridge of Weir Care Home to ensure that everyone, very much gets the care they need and deserve. I will pass on your kind words to the team, who I know, like me very much appreciate them.

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Review of

Bridge of Weir

from A M (Son of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum got into Bridge of Weir care home and it’s been an absolutely fantastic place for my mum who is at the end of life. The manager and all the care staff have been fantastic, there’s nothing you would ask for that they didn’t have, or if they didn’t have it they got it within an hour or so. Had
several overnight stays with my mum and they would always accommodate. They all loved my family and treated everyone with dignity and respect. If I’d ever had to use a care home nearby there would only be one. The Bridge of Weir Care Home. If I could give them a million stars it wouldn’t be enough. You are all the best at what you do, so from all the family a big tremendous thank you. A very happy family.
Reply from Claire Mcluckie, Home manager at Bridge of Weir

Thank you so much for your wonderful review. It was an absolute honour to care for your lovely mum and get to know all of her family. She was very proud of you all. Best wishes.

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Review of

Bridge of Weir

from J B (Relative of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
January 2024 was a very positive month at Bridge of Weir. Lots of activities for the residents and a generally very settled atmosphere.
The home has a great overall team with each service area working closely with others.
Residents are very well cared for with dignity and consideration for our relative's
needs.
The meal selection and quality have greatly improved with the chef happy to listen to feedback and update the menus as required.
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Review of

Bridge of Weir

from A H (Niece of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Very poorly run care home. No consistency of staff, all agency. Very poor communication. Never answer emails or phone calls. Reported to care commission.
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Review of

Bridge of Weir

from C R S (Husband of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Disappointing. In the two years we have known Morar Living and the 9 months my wife was a resident there have been five managers, and they are now waiting for the third deputy manager to start. Staff morale is poor and care staff turnover high resulting in excessive use of agency staff who are often
there for only one shift and therefore don't know the residents, they are focused on the job, not the person. Morar Living's premises and assurances are good but delivery and communication are poor. I withdrew my wife from Morar Living when specific comments and assurances given by three managers and followed by a fourth were unilaterally broken without prior communication or consultation.
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