Care Home Owned by Morar Living in Devon

for 76 years so not an easy decision. From the initial meeting with the manager (thank you) I was reassured that this was the place for Mum. The whole family can't believe how welcoming, caring and friendly everyone we have met have been. Dad visits everyday and is made to feel so welcome and cared for too. This is care above and beyond and we all want to thank you so much for making a difficult situation so manageable. We particularly like the small units where there are many little rooms that you can go into should you wish. It really feels like a cross between a really nice hotel and a "home" . Just wow, and heartfelt thanks to all. We should have done this month's ago!

permanent manager at time of writing so management needs improving. Too much staff turnover and too little communication. Also, lack of name badges at time of writing. Overall good but room for improvement.

about.

care homes refused to take him. Escan Manor, by contrast, has done an excellent job of managing his needs. I also find the staff much friendlier than at the previous home. As for my mother, the home has worked hard to help her settle in, especially in light of her anxiety and confusion. There have been personnel changes, but I regularly see care staff that I've got to know from previous visits. The home is purpose-built, well designed and v.warm (both parents really feel the cold). Can't say it's all been perfect (e.g. admin/communication is v.poor) - but for me, the most important thing is the care, which in my experience has been very good.

his medication which have caused a lot of anxiety. With more changes and the departure of management and senior staff, we are starting to worry that we have made the right decision. We are not feeling confident that his complex needs are being met and for the home whilst promising, they seem to be going through a period of uncertainty.

and not a reflection on the recent changes. Thankfully the manager has left along with a former receptionist.
The acting manager is absolutely fantastic and issues that the previous manager couldn't be bothered to address are now in hand with a big improvement.
The acting manager deserves to be promoted to manager!
Hopefully, this improvement will remain and other issues will be addressed. This is sadly quite a negative review but it's an honest one.

immediately. She has also been honest and upfront if there is a problem.
My friend is starting to settle and has been offered to attend the different activities, but she has declined as would rather stay in her room.
The food looks good, and the bedrooms and central areas are beautiful with great attention to detail. When the manager has been appointed (I am hoping the assistant manager will be appointed) Escan Manor can only go one way "Up".

when breakfast is brought in no one has offered to sit and encourage/feed her. It was just left on the table for her to help herself. If this is happening at lunchtime as well then she has no chance of building her strength back up. I know staff shortages don't help but don't take in more residents until you have the staff to look after them properly.

in well. Communication is good between the team and the residents. I couldn't have wished for a nicer place for them to be in and call it their forever home. My only concern is that the quality of the food has dropped but I know it's getting a bit better.

five-star hotel. The staff are all dressed as professional carers and treat the residents with total respect. I visited at lunchtime to see my two family members. I was offered lunch and taken to the small dining room which looked so welcoming, even a bottle of wine being opened for residents. It was so reassuring to see my family members so relaxed in a stunning place such as Escan Manor.

and beyond what is required and nothing is too much trouble. A huge thank you to the Manager and his wonderful Team.

recommend this home.