Morar Living in Devon | 1 Care Home

Review of
Escan Manor
from C S (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

My mother Cora (with dementia) has been at Escan Manor since April. The kind and attentive care she is receiving is second to none. The staff are all lovely and my mother is settled and happy. It was a wrench to move her into care, but she is safer and more content and she has the peace of mind

of staff monitoring her welfare. Guests are made very welcome. We both couldn't be happier.

Reply from Care Home Manager, Management at Escan ManorThank you so much for taking the time to share such a lovely review. We are truly grateful for your kind words.
We understand how difficult the decision can be to move a loved one into care, and were so pleased to hear that Cora has settled well and feels happy, safe, and content at Escan Manor. Knowing that our care has brought you peace of mind means a great deal to our whole team.
Your comments about our staff and the welcoming atmosphere will be shared with themthey will be absolutely delighted to hear this. Its a privilege to care for Cora, and were so pleased that both of you feel supported and happy with us.
Thank you again for your trust and kind feedback.

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Review of
Escan Manor
from Janet B (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

I cannot thank all the staff at Escan Manor enough for the care they are providing Mum. My father was her main carer but the situation at home became increasingly fraught due to mum's dementia. Eventually Dad was persuaded that moving in to a care home was the best option for Mum. They have been married

for 76 years so not an easy decision. From the initial meeting with the manager (thank you) I was reassured that this was the place for Mum. The whole family can't believe how welcoming, caring and friendly everyone we have met have been. Dad visits everyday and is made to feel so welcome and cared for too. This is care above and beyond and we all want to thank you so much for making a difficult situation so manageable. We particularly like the small units where there are many little rooms that you can go into should you wish. It really feels like a cross between a really nice hotel and a "home" . Just wow, and heartfelt thanks to all. We should have done this month's ago!

Reply from Hazel McGwyne, Home Manager at Escan ManorThank you so much for your wonderful and heartfelt feedback. It truly means a great deal to the whole team at Escan Manor. We understand how difficult it can be to make the decision for a loved one to move into care, especially after so many years together, and we're so pleased to hear that your mum and dad are both feeling supported and comfortable.

Our aim is always to create a homely, welcoming environment where residents and their families feel part of our community, so it's lovely to know this has made a difference to you all. I'll be sure to share your kind words with the team - they'll be delighted to know their care and warmth are appreciated.

Thank you again for taking the time to share your experience. It's a privilege to care for your mum and to welcome your dad each day.

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Review of
Escan Manor
from Oliver G (Son of Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

Excellent purpose-built building with great views of Exeter Canal Basin and Haldon Hills. However, no garden but offset by good, large balconies. No sun protection on Mum's nearest balcony at time of writing despite many requests. Staff are very caring and kind from all parts of the world. Looking for

permanent manager at time of writing so management needs improving. Too much staff turnover and too little communication. Also, lack of name badges at time of writing. Overall good but room for improvement.

Reply from Mark Webb-Austin, Regional Manager at Escan ManorThank you for your feedback. We welcome feedback as it assists us with the ongoing review and improvement of our services. We are now providing shade from the sun on balconies used by our residents. Name badges are on order and we await their delivery. The home has experienced some turnover of staff buy this has had a positive effect on the home. The home continues to recruit individuals that will embrace and promote the values of Morar Living. There are a number of new employees currently onboarding. One of which is the new home manager, who joins us in August. He brings with him a wealth of experience and a solid reputation.

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Review of
Escan Manor
from Christine K (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report

Overall Experience

The overall care received by my Mum until her death was satisfactory but the refund process for money owed to us after her death didn't work for our family.

Reply from Mark Webb-Austin, Regional Manager at Escan ManorWe are deeply sorry about your loss, and we extend our heartfelt condolences to you and your family during this difficult time.We understand how frustrating delays can be, especially under such emotional circumstances. While the refund process can take some time, please know that this is due to our need to follow established policies that are in place to protect the security and wellbeing of all our residents and their loved ones.We truly appreciate your patience and understanding, and we are here to support you in any way we can.

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Review of
Escan Manor
from M M (Son of Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

The staff are polite and friendly. Rooms are clean with a rota showing dates and times. Most meals are served in the room for my dad as he does not like to mix with the other residents, and has limited walking capacity. The dementia unit is secure with key pad entry/exit. Not that dad would be walking

about.

Reply from Escan Manor, Management at Escan ManorThank you so much for your kind feedback. We're glad to hear that our staff's friendliness and the cleanliness of the rooms have made a positive impression. It's great to know your dad feels comfortable with meals served in his room, and we're always happy to tailor care to each resident's needs and preferences. Ensuring safety and dignity in our dementia household is a top priority, so we appreciate you noting the secure environment. If there's ever anything more we can do to support your dad, please don't hesitate to let us know

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Review of
Escan Manor
from Jon R (Son of Resident) published on 14 March 2025 Submitted via Website • Report

Overall Experience

My parents (who both have dementia) have been at Escan Manor since Aug/Sept 2024. My father was at another home in Exeter (rated close to 10*, with an "Outstanding" CQC) but they told us they could not deal with him any more - in particular his tendency to shout if he has an urgent need. Several other

care homes refused to take him. Escan Manor, by contrast, has done an excellent job of managing his needs. I also find the staff much friendlier than at the previous home. As for my mother, the home has worked hard to help her settle in, especially in light of her anxiety and confusion. There have been personnel changes, but I regularly see care staff that I've got to know from previous visits. The home is purpose-built, well designed and v.warm (both parents really feel the cold). Can't say it's all been perfect (e.g. admin/communication is v.poor) - but for me, the most important thing is the care, which in my experience has been very good.

Reply from Diana Cole, Home Manager at Escan ManorThank you for taking the time to share your experience at Escan Manor. We truly appreciate your thoughtful and honest feedback.We are so pleased to hear that your parents are receiving the care and support they need and that our team has been able to manage your fathers needs effectively. We understand how important it is to provide a warm, welcoming, and compassionate environment, and its wonderful to hear that you've found our staff friendly and dedicated to helping both your parents feel comfortable.We acknowledge your concerns regarding administration and communication and sincerely appreciate your patience. Your feedback is invaluable in helping us improve, and we will certainly review our processes to ensure a smoother experience for families.Ultimately, the well-being of our residents is our top priority, and we are grateful for your trust in us. If there is anything more we can do to support you or your parents, please do not hesitate to reach out.

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Review of
Escan Manor
from R G (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

My father moved in June 2024, following a 2 year stay in another home, he moved to be closer to his family. It took him a while to settle in with constant changes in staff, especially nurses and then understanding his needs and acknowledging his care plan. There have been a few incidents of not having

his medication which have caused a lot of anxiety. With more changes and the departure of management and senior staff, we are starting to worry that we have made the right decision. We are not feeling confident that his complex needs are being met and for the home whilst promising, they seem to be going through a period of uncertainty.

Reply from Escan Manor, Home Manager at Escan ManorThank you for sharing your feedback about your father's experience at Escan Manor. We're so pleased that he has been able to move closer to his family, as we know how important this connection is for his well-being. Adjusting to a new environment can take time, and we're grateful for the opportunity to support him during this transition. While the home is undergoing some changes, we remain fully committed to maintaining the high standards of care and ensuring that all residents' needs, including your father's, are met with compassion and professionalism.We're proud of our dedicated team and the care they provide, and we're focused on building a stable and supportive environment for all residents. Your input is valuable to us, and we would welcome the chance to discuss your father's care further to provide reassurance and address any specific concerns you may have. Thank you again for your feedback and support.

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Review of
Escan Manor
from G M (Brother of Resident) published on 30 December 2024 Submitted via Website • Report

Overall Experience

Nursing staff coming and going. Caring staff coming and going. Rumours of the manager not being particularly nice or able to do his job in a professional manner.
Issues with the food being substandard and not of good quality. Room cleanliness below standard. This is a review based on previous issues

and not a reflection on the recent changes. Thankfully the manager has left along with a former receptionist.
The acting manager is absolutely fantastic and issues that the previous manager couldn't be bothered to address are now in hand with a big improvement.
The acting manager deserves to be promoted to manager!
Hopefully, this improvement will remain and other issues will be addressed. This is sadly quite a negative review but it's an honest one.

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Review of
Escan Manor
from Joy W (Friend of Resident) published on 2 December 2024 Submitted via Website • Report

Overall Experience

My friend came to Escan Care Home in mid-October and has now been there for 6 weeks. I believe there were problems to begin with, as was not invoiced for her care, but this has now been rectified since the manager has left. The assistant manager has been great and has endeavoured to sort out any problem

immediately. She has also been honest and upfront if there is a problem.
My friend is starting to settle and has been offered to attend the different activities, but she has declined as would rather stay in her room.
The food looks good, and the bedrooms and central areas are beautiful with great attention to detail. When the manager has been appointed (I am hoping the assistant manager will be appointed) Escan Manor can only go one way "Up".

Reply from Dawn Leaman, Manager at Escan ManorThank you for sharing such a thoughtful and detailed review. We're delighted to hear that your friend is beginning to settle at Escan Care Home and that you've noticed the care and attention we put into our environment, food, and activities.We sincerely apologise for the initial issues with invoicing but are pleased these have now been resolved. Thank you for your encouragement and confidence in Escan Care Home. We're committed to continual improvement, and your feedback is invaluable. If there's anything more we can assist with, please don't hesitate to reach out.

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Review of
Escan Manor
from A B (Friend of Resident) published on 14 October 2024 Submitted via Website • Report

Overall Experience

Although this is a very clean and tidy place, I have found that the lady I visit has twice to my knowledge been left for over an half hour after asking to use the toilet and has therefore wet the bed/chair and sat in it uncomfortably for a while which does not help the sores she has. I have also noticed

when breakfast is brought in no one has offered to sit and encourage/feed her. It was just left on the table for her to help herself. If this is happening at lunchtime as well then she has no chance of building her strength back up. I know staff shortages don't help but don't take in more residents until you have the staff to look after them properly.

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Review of
Escan Manor
from P M (Son of Resident) published on 14 August 2024 Submitted via Website • Report

Overall Experience

The team take great pride and ensures that the atmosphere is relaxed, and welcoming and the residents are respected. It does have that hotel feeling which makes the experience a very pleasant one. My parents are delighted by the excellent level of care they receive. They are extremely happy and settled

in well. Communication is good between the team and the residents. I couldn't have wished for a nicer place for them to be in and call it their forever home. My only concern is that the quality of the food has dropped but I know it's getting a bit better.

Reply from John Holliday, Home Manager at Escan ManorThank you so much for taking the time to share such wonderful words about our home and the care we are providing for your parents - it's an absolute privilege to have them both living here with us at Escan Manor. Rest assured, as our hospitality team expands our menu is changing, offering a wider selection of seasonal and home-cooked favourite dishes as requested by our residents. We hope that you will be able to join us for lunch sometime soon and taste for yourself. I'll make sure that this feedback is shared with the wider team, who will be both delighted and rewarded to read your comments.

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Review of
Escan Manor
from M C (Resident) published on 29 July 2024 Submitted via Postal Card • Report

Overall Experience

The staff are very good, comfortable, and very pleasant surroundings. Food could be improved.

Reply from John Holliday, Home Manager at Escan ManorThank you for this feedback following your recent respite stay with us. I'm glad to hear that overall your stay was very enjoyable and we will of course pass your comments on to our hospitality team. As we are always striving to improve, our new seasonal menu will be introduced shortly and we would love to invite you back in to Escan Manor to enjoy lunch with everyone again very soon.

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Review of
Escan Manor
from B W (Resident) assisted by family/friend published on 24 July 2024 Submitted via Postal Card • Report

Overall Experience

You couldn't go anywhere better. The rooms are lovely and the food was really nice - like a 4-star hotel.

Reply from John Holliday, Home Manager at Escan ManorThank you so much for your review about life at Escan Manor - all of the team are absolutely delighted that you have chosen to make this your new home - it's a real pleasure having you here!

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Review of
Escan Manor
from Angela R (Daughter-in-law of Resident) published on 30 May 2024 Submitted via Website • Report

Overall Experience

There is only one word to say about this wonderful place wow. It’s very apprehensive visiting a relative for the first time in a strange environment. However, from the first moment you walk in the whole atmosphere is so beautiful and welcoming. It’s not institutionalised in any way. It’s more like a

five-star hotel. The staff are all dressed as professional carers and treat the residents with total respect. I visited at lunchtime to see my two family members. I was offered lunch and taken to the small dining room which looked so welcoming, even a bottle of wine being opened for residents. It was so reassuring to see my family members so relaxed in a stunning place such as Escan Manor.

Reply from John Holliday, Registered Manager at Escan ManorThank you for your wonderful review - we absolutely love welcoming visitors to our home, so I'm delighted to hear that your first visit was such a positive experience. All of our team are so very proud to be working here, caring for everyone living with us and it's a real pleasure to hear that this was your impression also. Thank you, and we look forward to seeing you again soon.

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Review of
Escan Manor
from Helen W (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report

Overall Experience

My parents have lived at Escan Manor for several months now, and myself and my family are delighted by the excellent level of care they receive. They are extremely happy and settled on account of the staff who are outstanding and treat my parents with patience, understanding and respect, they go above

and beyond what is required and nothing is too much trouble. A huge thank you to the Manager and his wonderful Team.

Reply from John Holliday, Registered Manager at Escan ManorThank you for taking the time to write this wonderful review, it is really rewarding to hear that the hard work and dedication of the whole team at Escan Manor, is so appreciated by you and your family. It is our absolute privilege and delight to be able to care and support your parents, who are such an important part of our care home family and I will ensure that this feedback is shared with every single staff member.

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Review of
Escan Manor
from Deborah H (Daughter-in-law of Resident) published on 26 March 2024 Submitted via Postal Card • Report

Overall Experience

A superb modern home. We particularly liked the decor and various smaller social rooms to enjoy with friends and family, the afternoon tea room, reading room, games room and so on. Well-presented and tasty meals with appropriate portion sizes. Lovely, friendly staff genuinely enjoying their job. Definitely

recommend this home.

Reply from John Holliday, Registered Manager at Escan ManorDear Deborah. Thank you so much for taking the time to complete this review, your kind words will be a real boost to all of the team here at Escan Manor and really motivate everyone to continue providing the highest levels of personalised care and support. It was a real pleasure having your mother-in-law to stay with us and we hope that she'll pop back in to say hello, and join us for afternoon tea sometime soon.

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Morar Living Reviews in Devon (16)

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