Care Homes Owned by Morar Living in East Lothian

home.
Minimal issues were sorted out quickly & efficiently with management being very easy to approach.

We were extremely vexed to have had to move Mum onto residential care & thank everyone @ Tantallon so very much for both welcoming us as a family & keeping Mum safe x

how he is getting on .I also get a monthly call from the nurse with a review on his care and asked if we have any issues.
For a short while the lack of an activities coordinator was I felt detrimental to the residents well being . The appointment of the new person has raised the general morale in the home ( residents can be a tough audience)

Overall we are very happy with the staff and care provided in Harbour House

decisions and actions, in my opinion, that were taken by Harbour House staff on the afternoon of December 9th, from which my Mum never recovered. These actions were not handled with sufficient care/attention and problems arose due to lapses in process/standards. An independent investigation into the decisions and actions taken by Harbour House staff was conducted by The Scottish Care Inspectorate (CCN-35893-2024135893) so that nobody else should ever suffer such distress going forward. This investigation will not bring my dear Mum back but it may prevent similar actions occurring to others and hopefully lead to an improvement in the level of care being provided at Harbour House.

a difficult day coping with the situation my husband is in.

dont get number to enter.

to the fact that she is getting so well looked after. She feels safe and very well cared for. The Activities team go the extra mile in providing activities to suit a range of interests. Mum's room is spacious and comfortable. It is great that there are a variety of spaces to use when visitors arrive. Visitors are always made to feel very welcome by the staff. Staff have all been super supportive right from the start of moving Mum into the home...both to Mum and myself. Thank you so very much.

is light and bright beautifully maintained, with so many dedicated areas - quiet rooms, games room, cinema, even facilities for private family parties. The residents' rooms are spacious and well-furnished and being able to personalise their rooms with items from home has helped my husband to settle in. He has been made to feel very comfortable and enjoys the excellent meals provided. The family very appreciative of the care he is receiving, and we know we made the right decision when we chose Tantallon House.

and staff are marvelous and cater magnificently for residents daily needs. This is done with dignity and kindness. Staffing levels do need looking at. Overall the home is excellent and meets our needs.

sit with a coffee too.
It gives me such peace of mind to know that all the staff know my mum and are so friendly and caring.
I feel very at home myself when I visit with my little dog at all times of the day, and am made to feel like part of one big family which is so important. Mum calls it home already and really enjoys all the good quality meals. She can help herself to fresh fruit salad in the morning and afternoon, but can also be tempted by the cake and ice cream trolleys that come round too.
I feel very lucky that Mum is getting to spend this phase of her life is such a lovely calm caring stimulating environment.
Thank you

in outstanding fees, this was not true and after checks they confirmed they owe us over £5000.as we had paid to much. We have been fighting to receive this money now for 9 months and still nothing. This is disgusting and we are not the first family to be treated disgracefully, lots of other families have had to take Morar Homes to court to receive what money is owed .
Do not send your family anywhere near Morar homes as they treat grieving family's without dignity or compassion, it's all about greed and not about care. We are still fighting and serving legal papers to obtain our mother's refund. Please read this and be warned . This is not about the staff but about the owners

staff, they are friendly and approachable. The medical staff, carers , cleaners, reception and management staff are all very professional helpful and lovely.

with all aspects of his care.

staff in Harbour House are all very kind and helpful, they seem very well trained in what they do and keep us informed on how he is.

maintaining her dignity. Tantallon House is a bright and spacious care home which feels welcoming for residents and visitors.

am very pleased with her care.