Care Home Owned by Morar Living in Perth & Kinross

constantly checked up on us, offering meals, snacks and drinks. It was obvious they had taken the time to read up about Mum and sat and chatted about her past interests. The staff reminded me on several occasions that they were there for us at all times. They made us feel like they were family. Staff regularly excused me from the room to allow them to carry out personal care. All staff I happened upon were kind and respectful. Sadly, Mum passed in the morning of her fourth day as a resident but it was peaceful with her family by her side. Mum was treated with dignity and respect with the best care. It was all we had wanted for Mum and are full of gratitude.

Poor content of record keeping - not noting resident's pain. Specific terms of the contract, designed to provide routes of care and communication not implemented. Family and Friends are promised much, but their opinions about the well-being of residents are often not respected - neither personally or even through the Friends and Family forum - months with no minutes, no actions decided upon or followed up - even when safeguarding issues are raised.
The activities budget is about £180 a month to cover all residents, for visiting entertainment, pet costs and resources for crafts etc. Deficits are met by some staff themselves. Systemic poor management systems must be held to account!

care staff on duty and was told this person enters everyone's room when she chooses.
I find this totally unacceptable. I reported the situation to the care home manager and was informed she knew of the situation and was dealing with it. She was excessively aggressive to me. When I asked what she meant she said she was going to investigate. No time scale given. She informed me that I had no locus, which is true. She told me that she had informed the next of kin of both parties.
I would suggest that rather than investigation; action is required. My friend pays a lot of money to be cared for and not be in a situation which is damaging her mental health.

gets offered tea and cakes between meals. The home is kept scrupulously clean and fresh. He enjoys social activities, gardening and music times. He gets regular visits from the in-house rabbits and dogs. It is also okay for me to visit with my Westie dog. The very best place for a 104-year-old.

even treat myself and family with love and care. I can sleep at night knowing my father is well looked after. I have nothing but praise for Kincairney House.

and well presented with plenty of quiet spaces and communal rooms and resident's rooms are roomy with en-suite facilities. When hubby's end of life came, quite unexpectedly, the staff were very supportive of the family then and in the following weeks until we no longer needed their support. My son and I wouldn’t hesitate to recommend Kincairney House.

tasty and varied meals, which on occasion I have had the pleasure to sample. We feel so lucky that he managed to get a place here. Thank you all at Kincairney.

beautifully appointed bright room. All staff, including management, were very professional whilst providing warm and caring support to our mum.
Sadly Mum's stay was brief, her end-of-life care was exceptional, receiving care with dignity, respect, and kindness and the support given to us as a family was superb.

director threatening eviction, claiming we expected too much. Following our mother's serious accident in September 22, the management showed no sympathy or interest in the incident. The investigation was never shared with us. The lack of leadership during her final days deeply upset and traumatised family members, negatively impacting our mental health. The unprofessional and uncaring attitude of the team during that time will haunt us forever. The Care Inspectorate has upheld most of our complaints and will make demands for improvement. We advise thorough research beyond reviews, considering press reports, Care Inspectorate ratings, and staff testimonials on recruitment websites.

promptly after her passing. This was not the case. Calls were not allowed to progress past the telephonist whose manner was not acceptable, phone calls, emails and Solicitor correspondence were repeatedly ignored.
It has taken in excess of 9 months for this to be dealt with. Appalling treatment which has caused us as a family huge costs and stress. Not the memory we would like to be left with!

with Morar Living/Simply UK's head office since his death have been appalling.
I understand Care Home Best Practice requires the closing account to be provided to deceased resident's estate within 28 days of death, which seems a reasonable target. Yet emails and calls to Simply UK's head office are simply ignored.
We had to wait more than 128 days before we finally received an account statement, a spreadsheet last amended over 2 months before. It contains errors brought immediately to the account team's attention. At the time of writing, no response and still no refund have been received.
This shabby treatment of a bereaved family is causing huge stress. Shame on you, Simply UK!

confirmed my view that Kincairney provides a stimulating and empowering individualised care programme.
The pre-admission process was thorough and accurately identified my mother’s individual needs. Staff endeavoured to make the transition from home to Kincairney as seamless and personalised as possible. We were struck by the warmth and professionalism of the staff who welcomed my mother and my family.
Placing a loved one in residential care is a daunting prospect for any family, as it was for mine; however, I am so relieved and grateful we discovered Kincairney.

providing great support for residents, always with a smile on their face. Staff are happy at work, a consequence of a well managed unit with staff receiving appropriate break and rest periods on time. Happy staff equals happy residents. Menu choice and food preparation is fantastic, even the chefs here deserve praise for their relentless work, with standards very high. Communication between staff and relatives is excellent. Staff here go the extra mile to ensure that the needs of not just the residents are met, but of the families also. When Mum required a medical procedure in another city, I was worried about logistics, I needn't have worried, staff here arranged everything superbly for us, from transport right through to post op care. DO not hesitate to recommend Kincairney House for family or friends. Security is fantastic. I can't get out half the time!

engaging. The head chef talks to all the residents and finds out their likes and dislikes, he also takes time to speak to all the residents.
The meals are very good too.
I am glad I chose this care home for my father to spend his final days.

or been able to. I want to say a huge thank you to everyone.
More storage in rooms (drawers etc) would give an excellent. Activities are really hard when the dementia is really bad.