Care Home Owned by Morar Living in Hertfordshire

Reply from Home Manager, Management at Hatfield ManorThank you so much for your lovely words and for taking the time to share this. It means a great deal to the whole team to know that your dad feels safe, secure and at home here.

We're proud of the bonds our carers and staff have built with him, and we'll continue to do everything we can to support him with dignity, kindness and respect. It's a privilege to be part of his life and to support your family.

Reply from Home Manager, Management at Hatfield ManorThank you so much for your lovely feedback. We're delighted to hear that your mother has settled well at Hatfield Manor and that our team's care and support have helped make the transition easier for her. It's wonderful to know that you've found our nurses and carers to be attentive, friendly and approachable - we really do aim to create a true family atmosphere here.
We're also pleased that you've recognised the efforts of our activities team and housekeeping staff - your kind words mean a great deal to everyone.

Reply from Home Manager, Management at Hatfield ManorThank you so much for your kind and heartfelt words. We are truly sorry for your loss and send our deepest condolences to you and your family. It means a great deal to know that your mum felt cared for and supported during her time with us, and that our team were able to provide comfort, dignity and compassion in her final days.
Your appreciation will be shared with the whole team, especially those who cared for your mum so closely - they will be very touched by your message.

Reply from Management Team, Management at Hatfield ManorThank you ever so much for your kind and thoughtful words. We are truly delighted to hear how pleased you are with the care your father is receiving at Hatfield Manor.It's wonderful to know that our facilities and staffing levels have met your expectations, and that you've found our management team to be friendly and supportive. Most of all, we're thrilled to hear that our care team have made such a positive impact - they are indeed the heart of what we do, and your recognition means the world to them.It's especially touching to hear that your father is now enjoying social events and joining in with activities, particularly after his previous experience. Helping our residents feel engaged, valued and part of a vibrant community is one of our top priorities, so your feedback really is incredibly rewarding.Thank you again for taking the time to share your experience. It means a great deal to all of us here at Hatfield Manor.

Reply from Alexandra Gough, Business Administrator at Hatfield ManorThank you so much for your kind words. We are delighted to hear that your mum receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. We are so pleased to hear that your mother felt well supported and cared for by our staff. It was an absolute privilege to care for her, and we will ensure your gratitude is shared with the entire team they will be delighted to hear it. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. We are so pleased to hear that your mother felt well supported and cared for by our staff. It was an absolute privilege to care for her, and we will ensure your gratitude is shared with the entire team they will be delighted to hear it. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your lovely review and for taking the time to share your thoughts. It means so much to us that you feel reassured knowing your loved one is well cared for. Our team works hard to create a warm and supportive environment for both residents and their families, and it's wonderful to hear that this has made a difference for you. We're delighted that you appreciate the spacious, hotel-style rooms and the ability to personalise them-it's very important to us that our residents feel truly at home. Your kind recommendation is greatly appreciated and motivates us to keep providing the best possible care. If there's ever anything more we can do, please don't hesitate to let us know.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.