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Care Home Owned by Morar Living in Hertfordshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Morar Living in Hertfordshire

Only the locations & reviews in Hertfordshire for Morar Living are showing below.

View the details of all 20 locations (with 529 reviews) owned by Morar Living

Morar Living Locations in Hertfordshire (1)

 - Browse 1 Care Home owned by Morar Living in Hertfordshire
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Hatfield Manor
Hatfield Avenue, Hatfield AL10 9UA 
9.9 35 reviews
Hatfield Manor, Hatfield, Hertfordshire
"Hatfield Manor is an amazing care home. Dad has Alzheimer's and from day one everyone has done their upmost to give him the care he needs.…"   Read all 35 reviews
  • from £1,450 / week
  • 81 Rooms
Location Type Care Home

Hatfield Manor is a purpose-built care home offer high-quality care to the people who live here. The atmosphere in the home feels warm, calm, and genuinely welcoming. This modern 81-bedroom home ... Read more about Hatfield Manor

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Morar Living Reviews in Hertfordshire (35)

9.2

Morar Living has a Group Review Score of 9.2 (9.198) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Morar Living must have a Review Score.

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Review of

Hatfield Manor

from R E (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hatfield Manor is an amazing care home. Dad has Alzheimer's and from day one everyone has done their upmost to give him the care he needs. He has a real bond with the carers and the staff, they treat him with exceptional care, understanding, concern, respect and dignity. Dad never wanted to be in a
care home, but Hatfield Manor is where he feels safe and secure. It is truly his home, and I will be forever thankful for how they care for Dad.
Reply from Home Manager, Management at Hatfield ManorThank you so much for your lovely words and for taking the time to share this. It means a great deal to the whole team to know that your dad feels safe, secure and at home here.

We're proud of the bonds our carers and staff have built with him, and we'll continue to do everything we can to support him with dignity, kindness and respect. It's a privilege to be part of his life and to support your family.
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Review of

Hatfield Manor

from L G (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Hatfield Manor for several months now and has been made to feel very welcome. She has found the transition from her own home difficult but the care staff have been brilliant and she now feels really settled .The nurses have taken really good care of her and have met all of her
needs through vigilant observation and getting to know her well . The carers are very good very friendly and approachable and it feels like a lovely family unit. The organisers of the entertainment do an excellent job and offer a range of activities and encouragement to join in. The home is kept very clean .
Reply from Home Manager, Management at Hatfield ManorThank you so much for your lovely feedback. We're delighted to hear that your mother has settled well at Hatfield Manor and that our team's care and support have helped make the transition easier for her. It's wonderful to know that you've found our nurses and carers to be attentive, friendly and approachable - we really do aim to create a true family atmosphere here.
We're also pleased that you've recognised the efforts of our activities team and housekeeping staff - your kind words mean a great deal to everyone.
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Review of

Hatfield Manor

from Julie F (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident for just a short while at Hatfield Manor before she passed away peacefully there. As a family we couldn't thank a particular staff member and her team more for all the wonderful care and love they gave her.
All though mum was in a great deal of pain and discomfort and she was
coming nearing the time to say goodbye, everyone treated her with dignity and respect.
Thank you to everyone
Reply from Home Manager, Management at Hatfield ManorThank you so much for your kind and heartfelt words. We are truly sorry for your loss and send our deepest condolences to you and your family. It means a great deal to know that your mum felt cared for and supported during her time with us, and that our team were able to provide comfort, dignity and compassion in her final days.
Your appreciation will be shared with the whole team, especially those who cared for your mum so closely - they will be very touched by your message.
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Review of

Hatfield Manor

from J C (Friend of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have limited care home experience, however, a friend of mine is now living at Hatfield Manor. She is happy and mixing well with others in the arena of activities that is provided. The staff look after her really well and every interaction with her takes her needs, thoughts, and preferences into consideration.
I've had the opportunity to enjoy lunch with her and the food was excellent and I was treated as another member of their extended household. Overall, an outstanding experience. Highly recommended!
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Review of

Hatfield Manor

from Sam A (Granddaughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad was in this home. He was always engaging in activities & living his best life! My mum was so worried about him going into a home, but Hatfield Manor has exceeded all expectations.
Reply from Management Team, Home Manager at Hatfield ManorThank you so much for your kind words. Were truly delighted to hear that your grandad enjoyed his time with us and was actively involved in activities. It means a great deal to know that we were able to ease your mums concerns and exceed your familys expectations. Supporting our residents in living fulfilling, joyful lives is at the heart of what we do at Hatfield Manor. Thank you again for your lovely feedback!
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Review of

Hatfield Manor

from R G (Friend of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was in this home, he really enjoyed his life here.
Reply from Management Team, Home Manager at Hatfield ManorThank you for your kind words. We're so pleased to hear that your friend enjoyed his time with us. It's always our aim to create a warm, welcoming environment where residents can truly enjoy life. Your feedback means a lot to our team!
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Review of

Hatfield Manor

from Patrick P (Grandson of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon having my grandmother moved over there it has suited her needs better than the previous care home at a smaller cost, the staff are wonderful and attentive to her needs and she's happier, healthier and more lively than I remember her being.
Reply from Management Team, Home Manager at Hatfield ManorThank you ever so much for your lovely review. Were so pleased to hear that your grandmother is happier, healthier, and more lively since moving here. It means a great deal to know that shes receiving the care and attention she deserves, and that its been a better fit for her at a lower cost. Our team are truly dedicated to making residents feel comfortable and well looked after, so your kind words are greatly appreciated. Please dont hesitate to get in touch if theres anything more we can do to support her or your family.
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Review of

Hatfield Manor

from J R (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely delighted with the care that my father is receiving from Hatfield Manor. The facilities are wonderful and well maintained and it is great to see that there are always enough staff on hand to provide assistance when required. The management are really friendly and very helpful. But it
is the staff themselves who really make it. They really are wonderful and go above and beyond to ensure that the residents have fun things to do and are treated as individuals. The amount of social events and outings organised for the residents is impressive. My father was at another care facility prior to Hatfield Manor and wouldn't join in with anything. He is now a willing participant of most events and clearly enjoys them. The difference in the care provided is quite astounding. I am so grateful to everybody at Hatfield Manor, thank you.
Reply from Management Team, Management at Hatfield ManorThank you ever so much for your kind and thoughtful words. We are truly delighted to hear how pleased you are with the care your father is receiving at Hatfield Manor.It's wonderful to know that our facilities and staffing levels have met your expectations, and that you've found our management team to be friendly and supportive. Most of all, we're thrilled to hear that our care team have made such a positive impact - they are indeed the heart of what we do, and your recognition means the world to them.It's especially touching to hear that your father is now enjoying social events and joining in with activities, particularly after his previous experience. Helping our residents feel engaged, valued and part of a vibrant community is one of our top priorities, so your feedback really is incredibly rewarding.Thank you again for taking the time to share your experience. It means a great deal to all of us here at Hatfield Manor.
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Review of

Hatfield Manor

from R B (Sister of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
His room didn't look like it had been hoovered in several days. Table not been wiped over for ages. The home itself was very clean and had a lovely smell.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you for taking the time to share your feedback about your experience at Hatfield Manor. We're pleased to hear you found the home itself to be clean and welcoming with a pleasant atmosphere.However, we are sorry to hear that the cleanliness of the room and table did not meet our usual high standards. Please rest assured that we take this feedback seriously, and we will address the matter with our housekeeping team to ensure all rooms are consistently maintained to the highest standard.We hope that on your next visit, you will notice the improvements made from your feedback.
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Review of

Hatfield Manor

from Lisa M (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Hatfield Manor for around 10 weeks after 30 years in her own home. The team have been welcoming and caring and the facilities are wonderful. Mum seems to be settling well and really likes the staff from the housekeeping team up to management and of course the carers.
Of course, issues
arise but everyone is keen for feedback and to help resolve anything.
Reply from Alexandra Gough, Business Administrator at Hatfield ManorThank you so much for your kind words. We are delighted to hear that your mum receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.
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Review of

Hatfield Manor

from Jane H (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well looked after and staff go all the way to make sure she is happy and safe. Facilities are great and the staff provide opportunities for the guests to be entertained. Telephone use is difficult, Phone is not always answered and signal is not very good.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your dad at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.
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Review of

Hatfield Manor

from Julie D (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing this review after my mum has sadly passed away. I can definitely give Hatfield Manor 10 out of 10 for their professionalism, care and kindness in everything they do.
I will miss going in there as I felt they were one big family that I was part of. Well done to the manager and all of your
amazing team.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. We are so pleased to hear that your mother felt well supported and cared for by our staff. It was an absolute privilege to care for her, and we will ensure your gratitude is shared with the entire team they will be delighted to hear it. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.
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Review of

Hatfield Manor

from Y P (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hatfield Manor is one of the nicest care homes in the Herts. We are very happy, the staff are very caring.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your relative at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.
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Review of

Hatfield Manor

from Sue G (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say a big thank you to all your staff and management at Hatfield Manor. They all went out to help my mother and support her needs too and honestly, this has been the first care home that I trusted for a long time.
I felt that she was very supported here by your staff too.
So thank
you all once again.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. We are so pleased to hear that your mother felt well supported and cared for by our staff. It was an absolute privilege to care for her, and we will ensure your gratitude is shared with the entire team they will be delighted to hear it. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.
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Review of

Hatfield Manor

from D R (Friend of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing home, friendly caring staff, who demonstrate a high level of professionalism and dignity towards my friend. The rooms are spacious with lovely upholstery. I would definitely recommend this wonderful place.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words. We are delighted to hear that your friend receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.
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Review of

Hatfield Manor

from S P (Daughter-in-law of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law moved into Hatfield Manor back in November 2023. She was given six months to live back in June 2023, 14 months ago. She has come along well since moving here. The staff are so caring and do anything for my mother-in-law. They also treat us as part of the Hatfield Manor family.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words. We are delighted to hear that your mother-in-law receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)
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Review of

Hatfield Manor

from Angela S (Wife of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place puts my mind at ease. The staff here are so kind and caring and do their utmost to make life as good as they can for the residents and their families. They cooperate with relatives rather than setting rules. I couldn't recommend them more highly. The rooms are like hotel rooms, big and clean,
but with the freedom to add personal pictures photos, etc. This is an excellent and uplifting place.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your lovely review and for taking the time to share your thoughts. It means so much to us that you feel reassured knowing your loved one is well cared for. Our team works hard to create a warm and supportive environment for both residents and their families, and it's wonderful to hear that this has made a difference for you. We're delighted that you appreciate the spacious, hotel-style rooms and the ability to personalise them-it's very important to us that our residents feel truly at home. Your kind recommendation is greatly appreciated and motivates us to keep providing the best possible care. If there's ever anything more we can do, please don't hesitate to let us know.
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Review of

Hatfield Manor

from L A (Wife of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home, I would like to call it home, not a care home as my husband calls this place home or hotel. He seems happy here thanks to all the professionals and loving care he receives from 'all the professionals working hard to keep him happy and safe. My experience so far has been so lovely as I can
see my husband is settling nicely in his new home. This is his 5th day since his admission, and he felt so happy and safe that he called me last night and said that he would like to come and get me to be here with him as he feels happy here. Since that phone call I felt so reassured. So thank you so much for looking after my husband.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.
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Review of

Hatfield Manor

from M P (Granddaughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful place. Not only is the home itself is modern, well decorated, clean and welcoming the staff and care team were fantastic. Grandad was very happy here and it was a joy to visit.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words. We are delighted to hear that your grandad received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.
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Review of

Hatfield Manor

from Steve C (Brother of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hatfield Manor has such a good atmosphere. As soon as I walk in, I fear that everything is calm and running well. The decor is so good and it always looks clean and cared for. All the staff are so helpful and friendly. My sister is happy and friendly. My sister is happy here, and that is the most important
thing.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield ManorThank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.
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