Care Home Owned by Morar Living in Hertfordshire
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Hertfordshire for Morar Living are showing below.
View the details of all 18 locations (with 483 reviews) owned by Morar Living
Morar Living Locations in Hertfordshire (1)
Hatfield Manor
9.9
34 reviews
Hatfield Avenue, Hatfield AL10 9UA
"My mother has been in Hatfield Manor for several months now and has been made to feel very welcome. She has found the transition from her…" Read all 34 reviews
Location Type Care Home
Hatfield Manor is a purpose-built care home offer high-quality care to the people who live here. The atmosphere in the home feels warm, calm, and genuinely welcoming. This modern 81-bedroom home features en-suite rooms arranged in a small household… Read more about Hatfield Manor
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 81 Rooms
Morar Living Reviews in Hertfordshire (34)
9.4
Morar Living has a Group Review Score of 9.4 (9.352) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Morar Living must have a Review Score.
Review of
Hatfield Manor
from L G (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been in Hatfield Manor for several months now and has been made to feel very welcome. She has found the transition from her own home difficult but the care staff have been brilliant and she now feels really settled .The nurses have taken really good care of her and have met all of her
needs through vigilant observation and getting to know her well . The carers are very good very friendly and approachable and it feels like a lovely family unit. The organisers of the entertainment do an excellent job and offer a range of activities and encouragement to join in. The home is kept very clean .
Reply from Home Manager, Management at Hatfield Manor
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Review of
Hatfield Manor
from Julie F (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was a resident for just a short while at Hatfield Manor before she passed away peacefully there. As a family we couldn't thank a particular staff member and her team more for all the wonderful care and love they gave her.
All though mum was in a great deal of pain and discomfort and she was
All though mum was in a great deal of pain and discomfort and she was
coming nearing the time to say goodbye, everyone treated her with dignity and respect.
Thank you to everyone
Thank you to everyone
Reply from Home Manager, Management at Hatfield Manor
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Review of
Hatfield Manor
from J C (Friend of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have limited care home experience, however, a friend of mine is now living at Hatfield Manor. She is happy and mixing well with others in the arena of activities that is provided. The staff look after her really well and every interaction with her takes her needs, thoughts, and preferences into consideration.
I've had the opportunity to enjoy lunch with her and the food was excellent and I was treated as another member of their extended household. Overall, an outstanding experience. Highly recommended!
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Review of
Hatfield Manor
from Sam A (Granddaughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandad was in this home. He was always engaging in activities & living his best life! My mum was so worried about him going into a home, but Hatfield Manor has exceeded all expectations.
Reply from Management Team, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from R G (Friend of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend was in this home, he really enjoyed his life here.
Reply from Management Team, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from Patrick P (Grandson of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Upon having my grandmother moved over there it has suited her needs better than the previous care home at a smaller cost, the staff are wonderful and attentive to her needs and she's happier, healthier and more lively than I remember her being.
Reply from Management Team, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from J R (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am absolutely delighted with the care that my father is receiving from Hatfield Manor. The facilities are wonderful and well maintained and it is great to see that there are always enough staff on hand to provide assistance when required. The management are really friendly and very helpful. But it
is the staff themselves who really make it. They really are wonderful and go above and beyond to ensure that the residents have fun things to do and are treated as individuals. The amount of social events and outings organised for the residents is impressive. My father was at another care facility prior to Hatfield Manor and wouldn't join in with anything. He is now a willing participant of most events and clearly enjoys them. The difference in the care provided is quite astounding. I am so grateful to everybody at Hatfield Manor, thank you.
Reply from Management Team, Management at Hatfield Manor
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Review of
Hatfield Manor
from R B (Sister of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
His room didn't look like it had been hoovered in several days. Table not been wiped over for ages. The home itself was very clean and had a lovely smell.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from Lisa M (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been at Hatfield Manor for around 10 weeks after 30 years in her own home. The team have been welcoming and caring and the facilities are wonderful. Mum seems to be settling well and really likes the staff from the housekeeping team up to management and of course the carers.
Of course, issues
Of course, issues
arise but everyone is keen for feedback and to help resolve anything.
Reply from Alexandra Gough, Business Administrator at Hatfield Manor
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Review of
Hatfield Manor
from Jane H (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum is very well looked after and staff go all the way to make sure she is happy and safe. Facilities are great and the staff provide opportunities for the guests to be entertained. Telephone use is difficult, Phone is not always answered and signal is not very good.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from Julie D (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am writing this review after my mum has sadly passed away. I can definitely give Hatfield Manor 10 out of 10 for their professionalism, care and kindness in everything they do.
I will miss going in there as I felt they were one big family that I was part of. Well done to the manager and all of your
I will miss going in there as I felt they were one big family that I was part of. Well done to the manager and all of your
amazing team.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from Y P (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Hatfield Manor is one of the nicest care homes in the Herts. We are very happy, the staff are very caring.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from Sue G (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would just like to say a big thank you to all your staff and management at Hatfield Manor. They all went out to help my mother and support her needs too and honestly, this has been the first care home that I trusted for a long time.
I felt that she was very supported here by your staff too.
So thank
I felt that she was very supported here by your staff too.
So thank
you all once again.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from D R (Friend of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What an amazing home, friendly caring staff, who demonstrate a high level of professionalism and dignity towards my friend. The rooms are spacious with lovely upholstery. I would definitely recommend this wonderful place.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from S P (Daughter-in-law of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mother-in-law moved into Hatfield Manor back in November 2023. She was given six months to live back in June 2023, 14 months ago. She has come along well since moving here. The staff are so caring and do anything for my mother-in-law. They also treat us as part of the Hatfield Manor family.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from Angela S (Wife of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This place puts my mind at ease. The staff here are so kind and caring and do their utmost to make life as good as they can for the residents and their families. They cooperate with relatives rather than setting rules. I couldn't recommend them more highly. The rooms are like hotel rooms, big and clean,
but with the freedom to add personal pictures photos, etc. This is an excellent and uplifting place.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from L A (Wife of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home, I would like to call it home, not a care home as my husband calls this place home or hotel. He seems happy here thanks to all the professionals and loving care he receives from 'all the professionals working hard to keep him happy and safe. My experience so far has been so lovely as I can
see my husband is settling nicely in his new home. This is his 5th day since his admission, and he felt so happy and safe that he called me last night and said that he would like to come and get me to be here with him as he feels happy here. Since that phone call I felt so reassured. So thank you so much for looking after my husband.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from M P (Granddaughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What a wonderful place. Not only is the home itself is modern, well decorated, clean and welcoming the staff and care team were fantastic. Grandad was very happy here and it was a joy to visit.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from Steve C (Brother of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Hatfield Manor has such a good atmosphere. As soon as I walk in, I fear that everything is calm and running well. The decor is so good and it always looks clean and cared for. All the staff are so helpful and friendly. My sister is happy and friendly. My sister is happy here, and that is the most important
thing.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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Review of
Hatfield Manor
from B R (Son of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot thank the staff a Hatfield Manor enough for their wonderful attention, patience empathy and care for my 98-year-old mother. She is blind and deaf and suffers from dementia so she needs to watch constantly. She spent five appalling months in her previous home where she needed five ambulances
for multiple serious injuries, finally necessitating a month in hospital. She is lucky to be alive but the greatest good fortune is ending up at Hatfield Manor to live out her days with dignity and proper care.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor
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