Care Home Owned by Morar Living in Hertfordshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Morar Living in Hertfordshire

Only the locations & reviews in Hertfordshire for Morar Living are showing below.

View the details of all 18 locations (with 441 reviews) owned by Morar Living

Morar Living Locations in Hertfordshire (1)

1 Care Home owned by Morar Living in Hertfordshire
Hatfield Manor

Hatfield Avenue, Hatfield AL10 9UA 

9.9 32 reviews
"My grandad was in this home. He was always engaging in activities & living his best life! My mum was so worried about him going into a…"   Read all 32 reviews
Location Type Care Home

Hatfield Manor is a purpose-built care home offer high-quality care to the people who live here. The atmosphere in the home feels warm, calm, and genuinely welcoming. This modern 81-bedroom home features en-suite rooms arranged in a small household… Read more about Hatfield Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 81 Rooms

Morar Living Reviews in Hertfordshire (32)

9.2

Morar Living has a Group Review Score of 9.2 (9.245) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Morar Living must have a Review Score.

Overall Experience
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Reviewer Connection to Morar Living
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Review of

Hatfield Manor

from J C (Friend of Resident) published on 12 June 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I have limited care home experience, however, a friend of mine is now living at Hatfield Manor. She is happy and mixing well with others in the arena of activities that is provided. The staff look after her really well and every interaction with her takes her needs, thoughts, and preferences into consideration.
I've had the opportunity to enjoy lunch with her and the food was excellent and I was treated as another member of their extended household. Overall, an outstanding experience. Highly recommended!
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Review of

Hatfield Manor

from Sam A (Granddaughter of Resident) published on 4 June 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad was in this home. He was always engaging in activities & living his best life! My mum was so worried about him going into a home, but Hatfield Manor has exceeded all expectations.
Reply from Management Team, Home Manager at Hatfield Manor

Thank you so much for your kind words. Were truly delighted to hear that your grandad enjoyed his time with us and was actively involved in activities. It means a great deal to know that we were able to ease your mums concerns and exceed your familys expectations. Supporting our residents in living fulfilling, joyful lives is at the heart of what we do at Hatfield Manor. Thank you again for your lovely feedback!

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Review of

Hatfield Manor

from R G (Friend of Resident) published on 4 June 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was in this home, he really enjoyed his life here.
Reply from Management Team, Home Manager at Hatfield Manor

Thank you for your kind words. We're so pleased to hear that your friend enjoyed his time with us. It's always our aim to create a warm, welcoming environment where residents can truly enjoy life. Your feedback means a lot to our team!

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Review of

Hatfield Manor

from Patrick P (Grandson of Resident) published on 3 June 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon having my grandmother moved over there it has suited her needs better than the previous care home at a smaller cost, the staff are wonderful and attentive to her needs and she's happier, healthier and more lively than I remember her being.
Reply from Management Team, Home Manager at Hatfield Manor

Thank you ever so much for your lovely review. Were so pleased to hear that your grandmother is happier, healthier, and more lively since moving here. It means a great deal to know that shes receiving the care and attention she deserves, and that its been a better fit for her at a lower cost. Our team are truly dedicated to making residents feel comfortable and well looked after, so your kind words are greatly appreciated. Please dont hesitate to get in touch if theres anything more we can do to support her or your family.

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Review of

Hatfield Manor

from J R (Daughter of Resident) published on 23 May 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely delighted with the care that my father is receiving from Hatfield Manor. The facilities are wonderful and well maintained and it is great to see that there are always enough staff on hand to provide assistance when required. The management are really friendly and very helpful. But it
is the staff themselves who really make it. They really are wonderful and go above and beyond to ensure that the residents have fun things to do and are treated as individuals. The amount of social events and outings organised for the residents is impressive. My father was at another care facility prior to Hatfield Manor and wouldn't join in with anything. He is now a willing participant of most events and clearly enjoys them. The difference in the care provided is quite astounding. I am so grateful to everybody at Hatfield Manor, thank you.
Reply from Management Team, Management at Hatfield Manor

Thank you ever so much for your kind and thoughtful words. We are truly delighted to hear how pleased you are with the care your father is receiving at Hatfield Manor.It's wonderful to know that our facilities and staffing levels have met your expectations, and that you've found our management team to be friendly and supportive. Most of all, we're thrilled to hear that our care team have made such a positive impact - they are indeed the heart of what we do, and your recognition means the world to them.It's especially touching to hear that your father is now enjoying social events and joining in with activities, particularly after his previous experience. Helping our residents feel engaged, valued and part of a vibrant community is one of our top priorities, so your feedback really is incredibly rewarding.Thank you again for taking the time to share your experience. It means a great deal to all of us here at Hatfield Manor.

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Review of

Hatfield Manor

from R B (Sister of Resident) published on 16 January 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
His room didn't look like it had been hoovered in several days. Table not been wiped over for ages. The home itself was very clean and had a lovely smell.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for taking the time to share your feedback about your experience at Hatfield Manor. We're pleased to hear you found the home itself to be clean and welcoming with a pleasant atmosphere.However, we are sorry to hear that the cleanliness of the room and table did not meet our usual high standards. Please rest assured that we take this feedback seriously, and we will address the matter with our housekeeping team to ensure all rooms are consistently maintained to the highest standard.We hope that on your next visit, you will notice the improvements made from your feedback.

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Review of

Hatfield Manor

from Lisa M (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Hatfield Manor for around 10 weeks after 30 years in her own home. The team have been welcoming and caring and the facilities are wonderful. Mum seems to be settling well and really likes the staff from the housekeeping team up to management and of course the carers.
Of course, issues
arise but everyone is keen for feedback and to help resolve anything.
Reply from Alexandra Gough, Business Administrator at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your mum receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.

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Review of

Hatfield Manor

from Jane H (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well looked after and staff go all the way to make sure she is happy and safe. Facilities are great and the staff provide opportunities for the guests to be entertained. Telephone use is difficult, Phone is not always answered and signal is not very good.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your dad at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.

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Review of

Hatfield Manor

from Julie D (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing this review after my mum has sadly passed away. I can definitely give Hatfield Manor 10 out of 10 for their professionalism, care and kindness in everything they do.
I will miss going in there as I felt they were one big family that I was part of. Well done to the manager and all of your
amazing team.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. We are so pleased to hear that your mother felt well supported and cared for by our staff. It was an absolute privilege to care for her, and we will ensure your gratitude is shared with the entire team they will be delighted to hear it. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.

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Review of

Hatfield Manor

from Y P (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hatfield Manor is one of the nicest care homes in the Herts. We are very happy, the staff are very caring.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your relative at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.

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Review of

Hatfield Manor

from Sue G (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say a big thank you to all your staff and management at Hatfield Manor. They all went out to help my mother and support her needs too and honestly, this has been the first care home that I trusted for a long time.
I felt that she was very supported here by your staff too.
So thank
you all once again.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to know that you felt trust and reassurance in the care and support we provided for your mother at Hatfield Manor. Our team works tirelessly to create a safe and supportive environment, and your appreciation reaffirms our efforts. We are so pleased to hear that your mother felt well supported and cared for by our staff. It was an absolute privilege to care for her, and we will ensure your gratitude is shared with the entire team they will be delighted to hear it. Thank you again for placing your trust in us. Should you need anything in the future, please don't hesitate to reach out.

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Review of

Hatfield Manor

from D R (Friend of Resident) published on 2 October 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing home, friendly caring staff, who demonstrate a high level of professionalism and dignity towards my friend. The rooms are spacious with lovely upholstery. I would definitely recommend this wonderful place.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your friend receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.

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Review of

Hatfield Manor

from S P (Daughter-in-law of Resident) published on 10 September 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law moved into Hatfield Manor back in November 2023. She was given six months to live back in June 2023, 14 months ago. She has come along well since moving here. The staff are so caring and do anything for my mother-in-law. They also treat us as part of the Hatfield Manor family.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your mother-in-law receives the highest standard of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)

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Review of

Hatfield Manor

from Angela S (Wife of Resident) published on 29 August 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place puts my mind at ease. The staff here are so kind and caring and do their utmost to make life as good as they can for the residents and their families. They cooperate with relatives rather than setting rules. I couldn't recommend them more highly. The rooms are like hotel rooms, big and clean,
but with the freedom to add personal pictures photos, etc. This is an excellent and uplifting place.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your lovely review and for taking the time to share your thoughts. It means so much to us that you feel reassured knowing your loved one is well cared for. Our team works hard to create a warm and supportive environment for both residents and their families, and it's wonderful to hear that this has made a difference for you. We're delighted that you appreciate the spacious, hotel-style rooms and the ability to personalise them-it's very important to us that our residents feel truly at home. Your kind recommendation is greatly appreciated and motivates us to keep providing the best possible care. If there's ever anything more we can do, please don't hesitate to let us know.

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Review of

Hatfield Manor

from L A (Wife of Resident) published on 28 August 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home, I would like to call it home, not a care home as my husband calls this place home or hotel. He seems happy here thanks to all the professionals and loving care he receives from 'all the professionals working hard to keep him happy and safe. My experience so far has been so lovely as I can
see my husband is settling nicely in his new home. This is his 5th day since his admission, and he felt so happy and safe that he called me last night and said that he would like to come and get me to be here with him as he feels happy here. Since that phone call I felt so reassured. So thank you so much for looking after my husband.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.

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Review of

Hatfield Manor

from M P (Granddaughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful place. Not only is the home itself is modern, well decorated, clean and welcoming the staff and care team were fantastic. Grandad was very happy here and it was a joy to visit.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your grandad received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support.

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Review of

Hatfield Manor

from Steve C (Brother of Resident) published on 28 August 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hatfield Manor has such a good atmosphere. As soon as I walk in, I fear that everything is calm and running well. The decor is so good and it always looks clean and cared for. All the staff are so helpful and friendly. My sister is happy and friendly. My sister is happy here, and that is the most important
thing.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your husband is receiving the highest standards of care. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.

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Review of

Hatfield Manor

from B R (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff a Hatfield Manor enough for their wonderful attention, patience empathy and care for my 98-year-old mother. She is blind and deaf and suffers from dementia so she needs to watch constantly. She spent five appalling months in her previous home where she needed five ambulances
for multiple serious injuries, finally necessitating a month in hospital. She is lucky to be alive but the greatest good fortune is ending up at Hatfield Manor to live out her days with dignity and proper care.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your mother received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)

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Review of

Hatfield Manor

from S B (Son of Resident) published on 1 August 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received was of the highest standard, all the staff are so dedicated to the residence. We give thanks to all at this home and the care they give.
Reply from Ben Maynard, Business Development Manager at Hatfield Manor

Thank you so much for your kind words. We are delighted to hear that your father received care of the highest standard. Our staff are truly dedicated to providing the best possible experience for all our residents, and your appreciation means a lot to us. It's always rewarding to know that our efforts make a positive impact. We are grateful for your thanks and support. If there is anything more we can do to assist you or your family, please don't hesitate to reach out.

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Review of

Hatfield Manor

from N C (Son of Resident) published on 13 June 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and attentive care. My mu was in safe hands at Hatfield Manor. The care staff were very professional and kind. We never had cause for concern over her wellbeing.
Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your mum. (Name: Vera Moreira-Henocq Email: vera.moreira-henocq@moraruk.co Position: Home Manager)

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