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Care Home Owned by Morar Living in Argyll & Bute

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Morar Living in Argyll & Bute

Only the locations & reviews in Argyll & Bute for Morar Living are showing below.

View the details of all 20 locations (with 581 reviews) owned by Morar Living

Morar Living Locations in Argyll & Bute (1)

 - Browse 1 Care Home owned by Morar Living in Argyll & Bute
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Hermitage House
102a Sinclair Street, Helensburgh G84 7RX 
9.9 30 reviews
Hermitage House, Helensburgh, Argyll & Bute
"Mum recently moved in after struggling to cope at home. Staff and management instantly made her feel at home. The rooms and amenities are…"   Read all 30 reviews
  • from £1,450 / week
  • 64 Rooms
Location Type Care Home

Morar Living is proud to present Hermitage House, a thoughtfully designed care home in Helensburgh. Created with comfort, dignity and wellbeing at its heart, Hermitage House offers a welcoming ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Morar Living Reviews in Argyll & Bute (30)

9.3

Morar Living has a Group Review Score of 9.3 (9.251) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Morar Living must have a Review Score.

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Review of

Hermitage House

from J C (Daughter of Resident) published on 17 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Hermitage House has been second to none. Having a loved one move into a care home can be really tough and knowing that that hermitage house is clean and welcoming and the staff are amazing and I feel my loved one is being very well cared for. The care being delivered is very personal
centred, professional and the respect shown to the residents and their families is top class.
I have never been in a care home like Hermitage House and feel so lucky my family member managed to secure a space there to be cared for.
Knowing I want to visit my mum often makes this a better experience when the environment seems calm and friendly and the staff can never do enough.
They extra activities on offer break up the week for residents and can bring joy to them and their families.
I feel part of Hermitage House family and couldn't be more grateful for all the hard work everyone delivers to make this care home one of the best in my opinion.
Reply from Katriona Hegarty, Care Home Manager at Hermitage HouseThank you so much for your wonderful 5-star review. We are delighted to hear that you had such a positive experience with our care home. Providing high-quality, compassionate, and person-centred care is at the heart of everything we do, so it is incredibly rewarding to receive such kind feedback. Our team works hard to create a warm, safe, and welcoming environment, and your comments will be shared with them as they will truly appreciate your recognition. Thank you again for your supportit means a great deal to us.
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Review of

Hermitage House

from Martine G (Daughter of Resident) published on 17 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Hermitage a house for 3 months now. Words cannot describe how grateful we are as a family for the level of care that mum receives day in day out. The facilities and staff at Hermitage House are amazing and a credit to Morar Living.
Reply from Katriona Hegarty, Care Home Manager at Hermitage HouseThank you so much for your kind words and for taking the time to share your positive experience with our home. We are truly delighted to hear that you were pleased with the care and support provided. I will be sure to share this with the team.
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Review of

Hermitage House

from Chris P (Son of Resident) published on 4 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum recently moved in after struggling to cope at home. Staff and management instantly made her feel at home. The rooms and amenities are fantastic. Staff are friendly and on site nurses always reassure my mum with any changes to her medication. Highly recommended.
Reply from Katriona Hegarty, Care Home Manager at Hermitage HouseThank you very much for your kind words and positive feedback about our home and team. It truly means a lot to us. I will b e sure to share your comments with our dedicated staff, who will greatly appreciate your recognition.
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Review of

Hermitage House

from Mairi C (Daughter of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a huge and heartbreaking decision to move my dad, who has alzheimers, into 24 hour care when we could no longer safely care for him at home. However, staff at Hermitage House have been incredible with both my dad and the wider family and the change of circumstances has actually become a positive
experience for us all.
Despite resistance from my dad initially, he's settled really well and I believe this is down to the lovely, caring attitude of all the staff we've come across. It's clear that his care is provided to a really high standard and staff work really hard to make him feel valued and respected. There's lots of activities/social opportunities for him to join in with which was really important for us and has helped him to feel happy. The home itself is beautifully presented and very clean and most importantly the staff are excellent at what they do. I couldn't have asked for a better environment for my dad.
Reply from Lynn Cumming, Manager at Hermitage HouseThank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that you are happy with the care and support provided. Our team works incredibly hard to create a warm, safe and welcoming environment, so your feedback truly means a lot to us.
I will be sure to share your lovely comments with the staff
Thank you again for your trust and support.
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Review of

Hermitage House

from Fiona M (Daughter of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is such a difficult decision to move a beloved parent into a care home but the staff at Hermitage House really put my mind at rest. A lot of attention is put in for people with dementia including a sensory room that dad enjoys (it doubles up as a nice quiet sitting room), books with old photos of
local areas, baby dolls and a pram. There are lots of staff around all the time and everyone has gone above and beyond in making dad welcome and reassuring us too. When he fell ill it was picked up by nursing staff and handled appropriately which is a weight off our minds.


Rooms and grounds are beautiful. Menus are appetising and having seen the food it looks as good as it sounds. Also little mini bars in each wing so residents and visitors can grab snacks or water when they need. Whenever I see staff with other residents I see them talking kindly and with genuine warmth.

Reply from Katriona Hegarty, Care Home Manager at Hermitage HouseThank you very much for your kind feedback. We understand how difficult this transition can be, so its wonderful to hear that our team has helped put your mind at ease.
We are delighted that your dad is happy and enjoying the environment, and your comments about our staffs care and kindness mean a great deal to us. I will be sure to share your lovely words with the team.
Thank you again for taking the time to share your experienceits a privilege to care for your dad.
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Review of

Hermitage House

from Neil H (Son of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hermitage House is a fabulous care home. It is a very difficult decision to put your vulnerable loved one in the care of others but Hermitage House made it so easy. The attention to detail, caring staff & beautiful surroundings were amazing. We can't thank the staff enough for giving my mum the wonderful
care and attention she needed. Thank you!
Reply from Lynn Cumming, Manager at Hermitage HouseThank you for your kind review. It means so much to us at Hermitage house
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Review of

Hermitage House

from C J (Son-in-law of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely modern care home. It is airy, and the rooms are large and clean. The staff are kind, compassionate and incredibly understanding & tolerant. They provide a wonderful level of care to the residents and their relatives.
Reply from Lynn Cumming, Manager at Hermitage Housethank you so much for your kind review, and for taking the time to do so.
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Review of

Hermitage House

from M W (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Hermitage for 18 months, and we've been consistently impressed by the excellent care and warm, welcoming environment. The home is modern, clean, and spacious, with safe outdoor areas and comfortable spaces for quiet family time or a change of scene.
The staff are outstanding
- kind, skilled, and always going the extra mile. The manager is approachable and operates an open-door policy, so any suggestions or concerns are dealt with quickly and effectively.
The clinical lead and team leaders listen closely and involve both residents and families in care planning. Mum has very complex needs, including severe aphasia and physical disability, but the team has supported her to enjoy the best possible quality of life and independence. They've welcomed input from physiotherapists, neuropsychologists, and occupational therapists, ensuring truly personalised care.
We feel very lucky to have found Hermitage - it gives us real peace of mind.
Reply from Lynn Cumming, Manager at Hermitage HouseThankyou for you lovely kind review, this means so much to the hard working staff, we really appreciate you taking the time to leave a review.
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Review of

Hermitage House

from K H (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Hermitage house for 2 years. The standard of care has been exceptional. Everything is clean and well kept and food of a high standard.
The staff are amazing so kind and so caring. Could not wish for my mum to be in a better place in her later years. She's safe well cared
for and treated with the utmost dignity. Thank to you all at Hermitage House.
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Review of

Hermitage House

from Ian S (Son of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience regarding my father at the care home so far has been excellent giving a homely environment with the staff going beyond the call of duty.
Reply from Lynn Cumming, Manager at Hermitage Housethank you so much for taking the time to leave such a kind review.
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Review of

Hermitage House

from Gary H (Grandson of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Granny was admitted to Hermitage House recently. I have never been a care home environment before and was worried. I shouldn't of worried the staff were warm and inviting and my Granny was well cared for and looked the best she had in months. Staff took the time to find about her likes and dislikes.
While visiting i found the staff to be engaging and very aware of non verbal ques from my Granny
Reply from Lynn Cumming, Manager at Hermitage HouseThank you very much for your kind review, very much appreciated by us all here at Hermitage House.
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Review of

Hermitage House

from Jane B (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived in Hermitage House for nearly 3 years. He frequently says "aren't we lucky that Hermitage House opened at just the right time". Dad has always had very high standards, and he (and I) are very impressed with every aspect of Hermitage House: the staff & management, building/accommodation,
facilities, food, etc.


All staff (carers, nurses, cleaners, handyman, receptionist, laundry etc) get know the residents very well. And Dad enjoys his chats with them. He is invited to go on outings and join in the many activities that are on offer, but if he doesn't want to join in, he is never forced to do anything he doesn't want to. They treat residents as individuals.


The manager's office door is always open, close by the front door. No appointment ever necessary. Residents and relatives are always greeted with a welcoming smile, and we are made to feel that our opinions and suggestions are always welcomed. I cannot recommend Hermitage House enough. 5-star 10/10

Reply from Lynn Cumming, Manager at Hermitage HouseThanks so much for your lovely review and taking the time to write this. This means so much to all our staff.
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Review of

Hermitage House

from E C (Son of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is more like a hotel, the manager and all the staff work tirelessly, nothing is ever a trouble, the level of care and attention is above and beyond what would be expected.
Mum is on the second Floor, lead by the floor manager, and her team, I can't fault, mum was unsure when she came in,
but they have made it feel like home to her, I can't tell you how much relief I feel, knowing that she is getting this level of care means to me.
Reply from Lynn Cumming, Manager at Hermitage HouseThankyou so much for your kind words, this means a lot to all our hard working staff.
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Review of

Hermitage House

from L M (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was no longer able to care for my mum's needs at home I visited numerous care homes in the area. Hermitage House was stunning, the staff were warm and inviting, the manager eased my worries and concerns. I also looked into the care inspectorate reports and was very impressed at the high grading
and feedback. My mum has now been in Hermitage House for a month and has settled well. Staff have got to know her routine and personality and have made me feel at home while visiting and at ease when leaving that my mum is safe and happy.
Reply from Lynn Cumming, Manager at Hermitage HouseThankyou so much for your lovely review, this means so much to us all here at Hermitage House
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Review of

Hermitage House

from Thomas J (Grandson of Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandma is staying here. This is a very homely place. Staff are welcoming and comforting whilst being attentive. It's very clean. The activities are amazing. My granny especially loves the monthly singers.
Reply from Lynn Cumming, Manager at Hermitage HouseThank you very much for taking the time to write this kind review.
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Review of

Hermitage House

from Christine K (Granddaughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother is a resident at Hermitage House and she is receiving the best care. The facilities are clean and safe which eases our minds. The staff are always friendly helpful and above all very caring. I highly recommend Hermitage House if anyone is looking for somewhere for a family member.
Reply from Lynn Cumming, Manager at Hermitage HouseThanks very much for your kind review this means a lot to us all at Hermitage House.
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Review of

Hermitage House

from Louise C (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents are in Hermitage House and as a family, we absolutely love it and very much feel that our parents are getting the best of care. The staff are so helpful and friendly and nothing is too much trouble.
Reply from Claire McLuckie, Deputy Home Manager at Hermitage HouseThank you so much for your excellent review.
Your parents are wonderful people and are a delight to care for.
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Review of

Hermitage House

from Liz C (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hermitage House is an exceptional care home. My father resided with them for the last two years, joining them not long after the home opened. The care staff and support team are amazing, their compassion and care of my father, particularly in his last few weeks/days was outstanding. Staff went above
and beyond to make sure his needs were taken care of, even going the extra mile to heat his food up extra hot as he always liked it!
Reply from Lynn Cumming, Manager at Hermitage HouseThanks so much for your review, it means a lot to us all, your dad was a pleasure to look after.
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Review of

Hermitage House

from Stefan B (Great Great-Nephew of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am more than happy with the care my great auntie is receiving from hermitage house. She is cared for in the highest regard and her dignity is respected by all workers.
When I visit her she is happy and can recall activities and events that she has participated in.
They recently had a family
day and it was a wonderful day for my aunt to meet other residents and more staff that she wouldn’t normally see such as the reception staff.
Having the activities coordinator helps her stay active and has her using her problem-solving abilities which helps keep her brain active.
The hairdresser is a favourite as she likes to look fabulous.
Reply from Lynn Cumming, Manager at Hermitage HouseThank you so much for your kind review from all at Hermitage House.
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Review of

Hermitage House

from D M (Son of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in home for a few months now, and I have got to say the standard of care is outstanding, from coming to view the home all staff from management, nurses, and the carers made myself and my mum very welcome. Mum is more settled than she has been last few years. Mum loves staying
in the home and enjoying the activities especially the parties as she loves meeting up with the other residents.
Reply from Claire McLuckie, Deputy Manager at Hermitage HouseYou have really brought a smile to our faces here at Hermitage House. Thank you so much for your lovely review
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