Care Home Owned by Morar Living in Cambridgeshire

room with her own things. Opportunities to exercise by walking, especially outdoors, are limited on account of the small garden. The building has no integrated AC, and rooms upstairs, especially on the sunny side of the building become unpleasantly hot on sunny days, requiring curtains to be closed. Attempts to mitigate this with fans were only partly successful. Professional staff are all very pleasant and seem highly competent. Carers are attentive enough during the day, but i.m.o. spend too much time on their phone and are insufficiently attentive to residents needs during the evening shifts when supervision is lacking, resulting in some safety issues and potential loss of dignity.

it will be returned.
They said this is the first time it's ever happened but, I hear from another of the relatives that it isn't.
Appalling!!

out which seems to have boosted her general well being. All staff are friendly and caring, although at times they appear to be overworked and under pressure which is a shame as they do a wonderful job in difficult circumstances. Mum enjoys the food and we have seen her weight increase from when she first became a resident. The home is clean and tidy and well cared for. There will always be room for improvement and sometimes it's about thinking outside the box, but I guess that takes extra resource!
Mum is happy and has a lovely rapport with the staff, which is reassuring and as a family we can sleep easy at night knowing she's well cared for 24/7

tables in the dining area are not suitable for purpose. They are circular and the table legs are not sufficiently wide apart to allow a person in a wheelchair to sit properly at the table.
Making sure the bed bound residents have their hands washed before meals and their teeth cleaned at least once a day would be helpful. I think this doesn't happen as there aren't enough staff to make sure this happens.
On the positive side Townsend Manor is clean, smells fresh and is a very pleasant place to visit. Food is good,
carers are kind and very hardworking. The manager is efficient, understanding and very kind.

of family members is the most important.

to speak to managers the messages dont always get through. Mums finances have still not been addressed after being there for nearly 1 year.
The staff are lovely. Very friendly & mum loves them all.
There is always something to do & mum enjoys the activities most of the time.

the home is understaffed which puts pressure on all aspects of the care home.
The cost of care is considerably high, the salaries for those who look after our loved ones is considerably low, this is one of the most demanding jobs to do, all credit to those who genuinely want to do this work.

& informed. I believe my husband is as happy as he can be with his condition, due to the care & support he receives at Townsend Manor. They are also extremely supportive to me too.
Thank you TM.

are very friendly.

bless him! Thank you again for giving the care he needs.

have been dealt with through technology advancements, learnings and care, and I feel that Dad remains on the best place for him at this advancing stage of his life.
Finally, I witnessed the care and emotion along with professional approaches of many staff at the time of a recent end of life for one of Dad's neighbours and friends. It was dealt with dignity, integrity, compassion and care. At that stage of this journey for my father I know he will be loved and cared for, as will immediate family and friends.
Please strive to do better as you always should but thank you for what you do, the empathy shared and the over riding compassion at abounds at Townsend Manor Care Home.

in 3 homes now and they are pretty much the same
Morar has fantastic facilities and was lovely and new when dad moved in
We are finding now that dad is more bed bound with his condition which is where he needs most care that this is not happening it seems too much of a chore for the staff to help him some of the time
He is not capable of reaching to get a drink or food off the table nearby so he starves and don't drink much sometimes as the staff don't have time to sit with him on occasions
My family could complain a lot just lately but we don't as we don't want dad kicked out
Dad has a sore on his bum which don't
heel after months just got worse to grade 3 grade 2 is bad lays in wet pad

the call button- but when the emergency button is used they are there straight away.
i think it would given that nowhere is PERFECT Townsend Manor comes pretty close.
The food at Townsend Manor is very good and i would compare it to restaurant quality.

her door . Mum now has a real connection with the staff who look after her and her sense of humour can be quite infectious , she now very much feels at home at Townsend and has become very settled , she can never speak highly enough of the staff and the care and consideration they show to her , my sister and feel if we have an issue with anything we can talk to someone to resolve it

- had a lovely ensuite bedroom with a door to the garden. Her care has been excellent, the activities provided have generally improved her quality of life and she and I know she is in the best possible place.