Care Homes Owned by Morar Living in Cambridgeshire

Staff are good, helpful and attentive, The Company Morar Soham Ltd the worst company that I have ever dealt with. They do not answer emails requesting detailed information even after many requests. They also apply yearly fee increases way above other similar care homes the last one being 13.5%. I was also charged £1,700 recently for a room clean without any detailed breakdown even after my many requests. My advice would be to stay well clear and not give yourself any future headaches.

My aunt arrived late afternoon after being discharged from hospital. The welcome team was exemplary with management staying on longer to meet and welcome my aunt to the home. Also, a wonderful designated carer showed such kindness and understanding to my aunt. The care from all the staff has again been fantastic, with many of the wonderful staff still there from when my mother was at Townsend Manor 18 months ago. Thank you once again.

So pleased we moved my aunt to Townsend Manor. I have piece of mind that she is being well cared for in the nursing unit. I have visited at various times during the day and have been overwhelmed at the great care shown to my aunt from carers, staff, nurses and kitchen team they have built up a good rapport with my aunt and she always assured me she is being well cared for and happy in her new home.

I have nothing but praise for all the staff at Townsend Manor, including the chef, for their continued hard work and support. Their efforts are very much appreciated and certainly do not go unnoticed.

We are so thankful that Townsend Manor were able to accept are care for Dad, with the care levels that he needs. We did not think it was possible to move Dad, but the staff at Townsend assured us they would happily care for him. Since day one, Dad has thrived in their care. Being encouraged and helped to get up, mix in the day room and eat together in a dining room, has given Dad back his sense of humour and self respect. Having staff assist at meal times, and eating with him, has helped his mental state and appetite enormously. It is a pleasure to visit him and see how genuinely happy he is, to be among friendly, caring staff that treat him like family. Dad loves being at Townsend Manor and tells us every visit how happy he is there, how he enjoys the food and friendships and wants to stay. What more could anyone ask for their loved one. Huge thanks to all the caring staff, it means more to us than you will ever know to have Dad so happy again, and gaining weight.

Unfortunately Townsend Manor is seriously let down by the HO in Scotland. There is no support and no communication. The fee increases are absolutely ridiculous. It seems like they get your loved one in and then put the price up massively. If you don't agree with the increase your numerous complaints remain unanswered. If you chase for a response to complaints you still get no answers, it's like you don't actually exist .... then they take you to court even though you have never had any response from them! I have never experienced such a terrible company. Townsend Manor seems to always be short staffed, they keep advertising for carers. Shame because they do have some good staff and the care is good and many staff members are local which is nice. The Manager is at a total loss - she passes on feedback and concerns to HO but she is ignored too! I would steer clear of anything to do with Morar Living!

My husband deteriorated very quickly (3 months) with undiagnosed dementia. Two care homes, with dementia facilities, refused to take him, with his needs, but Townsend Manor welcomed him, he has settled very quickly and his symptoms have reduced markedly. The staff, without exception, have been fantastic. I will be eternally grateful.

Husband has been at TM since July 2024. I cannot fault the service we have received they are very supportive, respectful of him and me.

Townsend Manor is a recently built care home with modern facilities and a range of activities designed to stimulate the residents. My mother is cared for on the upper floor along with residents of similar age and condition. She is happy with the meals and facilities and loves being able to furnish her room with her own things. Opportunities to exercise by walking, especially outdoors, are limited on account of the small garden. The building has no integrated AC, and rooms upstairs, especially on the sunny side of the building become unpleasantly hot on sunny days, requiring curtains to be closed. Attempts to mitigate this with fans were only partly successful. Professional staff are all very pleasant and seem highly competent. Carers are attentive enough during the day, but i.m.o. spend too much time on their phone and are insufficiently attentive to residents needs during the evening shifts when supervision is lacking, resulting in some safety issues and potential loss of dignity.

Appalling!!

My father in law has settled in well and is enjoying himself taking part in the activities. The staff are great with him and are easy to talk to, they are all very friendly.

Mum is happy and has a lovely rapport with the staff, which is reassuring and as a family we can sleep easy at night knowing she's well cared for 24/7

carers are kind and very hardworking. The manager is efficient, understanding and very kind.

All care homes are expensive so questionable for value for money but safety, security and wellbeing of family members is the most important.

There is always something to do & mum enjoys the activities most of the time.

The cost of care is considerably high, the salaries for those who look after our loved ones is considerably low, this is one of the most demanding jobs to do, all credit to those who genuinely want to do this work.

I know my mum is safe, well and happy. She has made new friends and reconnected with old ones too.

My husband is a resident with you and being cared for by the nursing staff. I have found all staff to be very friendly and helpful. The home is always clean and bright. Reception is always helpful. The food that my husband receives Always looks appetising

My dad is very happy, he is very well looked after, he is always saying the staff are lovely and he enjoys the food as it is all cooked from scratch, he gets involved with the activities and likes playing bingo on a Friday morning. Management are very easy to approach if you do have any concerns, staff are very friendly.

Staff very kind, helpful and caring to our dad as though he is their family member. We know dad doesn't like leaving his chair, but please could you try and get him a bit more mobile if that's at all possible, I know how he is sometimes and won't budge, bless him! Thank you again for giving the care he needs.