Care Homes Owned by Morar Living in Warwickshire

Dear Family,

Thank you so much for taking the time to share such lovely and heartfelt feedback about your mum's experience at Trinity Manor.

It is wonderful to hear that, since moving into Trinity Manor, your mum now feels safe, settled and truly considers Trinity her home. Knowing that we have been able to reduce the anxiety she previously experienced and provide reassurance to both her and your family means a great deal to us.

I am especially pleased to hear your kind words about our care team. Compassion, kindness and ensuring that residents feel valued and listened to are at the heart of everything we do. It is also lovely to hear that you feel informed and supported by our Senior Carers and wider team.

Thank you also for recognising the support provided by the management team. We always want families to feel that they can approach us, ask questions and share any concerns or suggestions. Your feedback helps us continue to reflect, listen and improve. Read less

Thank you so much for taking the time to leave such a kind and thoughtful review.

It was a privilege for all of us at Trinity Manor to care for your Mum over the past two years and to be part of her journey. Your words about the care, kindness and compassion she received mean a great deal to our entire team.

We are especially grateful that you felt supported during the final stages of your Mum's life. Providing comfort, dignity and compassionate care to both our residents and their families is incredibly important to us.

On behalf of everyone at Trinity Manor, thank you for trusting us with your Mum's care. Please accept our sincere condolences for your loss, and our very best wishes to you and your family. Read less

Thank you so much for taking the time to share your kind words and for placing your trust in us to care for your mum.

We know how difficult it is to make the decision to move a loved one into a care home, especially when they are unwell and living with dementia. We are truly pleased that, together with our clinical team, we were able to support your mum through such a challenging time and see her regain her health and strength over the following months.

Your recognition of our team's care, patience, and understanding means a great deal to us. Caring for people living with dementia is a privilege, and we understand how important it is to build trust, provide reassurance, and create a safe and compassionate environment for every resident, even when memories fade.

Ioana Capatina Read less

Thank you for taking the time to share such a thoughtful review.

We are delighted to hear that you and your wife felt well cared for during her two-week respite stay with us while you recovered from your operation. It is especially rewarding to know that our team made a positive difference during what can be a challenging time, and that their kindness, attentiveness, and willingness to go the extra mile helped you both feel comfortable and supported.

We also appreciate your comments about the homely environment and the sense of safety and security within the home. Creating a warm, hotel-like atmosphere where residents feel at ease is something we work hard to achieve every day.

It's lovely to hear that you found the experience reassuring enough to consider returning in the future. We would be honoured to welcome you both back whenever the need arises.

Thank you again for your recommendation and kind words-they mean a great deal to the whole team at Trinity. Read less

Thank you so much for your kind feedback. We are delighted to hear that you found the home very clean with pleasant decor, our staff friendly, and the menu very good. Your comments mean a great deal to us and will be shared with the whole team, who work hard to maintain a welcoming and high-quality environment for our residents. Thank you again for taking the time to share your experience. Read less

Thank you again for taking the time to share your experience with us. Read less

Thank you for your kind feedback.

We are so pleased to hear that Trinity Manor has been a positive place for your mother-in-law to settle into, and that her transition from independent living has been smooth and well supported. We understand that this can be a significant change, so it is reassuring to know the process has felt seamless for you all. She has settled in very well with us.

Your comments are greatly appreciated and will be shared with the team. Read less

Thank you for taking the time to share your feedback with us.

We are very pleased to hear your positive comments regarding the care provided, the environment within the home, and the friendliness of our team. It is also encouraging to know that the activities programme is supporting engagement and that the overall atmosphere is welcoming and uplifting for residents.

We appreciate your honest feedback regarding the availability of management and communication. This is something we take seriously, and we will review how we can improve accessibility and ensure more consistent communication moving forward.

Thank you again for your valuable feedback, which helps us to continue improving our service. Read less

Thank you very much for your kind feedback. We are delighted to hear that you have been satisfied with the care your mum has received since joining Trinity Manor.

It is especially reassuring to know that you find our staff patient and friendly, and that you feel comfortable raising any concerns. We are committed to listening and responding proactively to ensure the highest standards of care are maintained at all times.

Your feedback is greatly appreciated and will be shared with the team. Read less

Thank you again for choosing Trinity Manor and for placing your trust in us-it really does mean a lot. Read less

Due to the high turnover of D2A placements, TVs and radios arent routinely provided, and personal pictures are not permitted on walls to maintain room condition for incoming residents. We're sorry to hear about your relatives experience with oral care. Records show care was offered but often declined.Families are encouraged to label clothing. In a home, managing unidentified items can be challenging.On 31 May, cloudy urine recorded. Although no typical signs of infection, we increased fluids and arranged a GP visit for 2 June.A transport-related miscommunication has since been resolved.The overbed table, initially declined, was provided the same day.We apologise for any difficulty in reaching us. We aim to return missed calls where possible.We take all feedback seriously and learn from concerns raised. Your comments have been shared with the teams and will inform service improvements. We regret any distress caused and appreciate the opportunity to reflect and improve. Read less

Thank you so much for taking the time to share your heartfelt experience. We are truly sorry for your loss and feel honoured that we were able to support your dad during his time at Trinity Manor, as well as your family through such a difficult period.It means a great deal to hear that both your mum and dad received the care and compassion they deserved, and that our team was able to provide comfort, not only to them but also to you and your family. Supporting our residents and their loved ones is at the heart of everything we do, and your kind words are a reflection of what we strive for every day.We will make sure your message is shared with the entire teamthey will be touched by your appreciation. Thank you again for placing your trust in us. Read less

Thank you for your kind words about Trinity Manor. We're delighted to hear that you find the home's facilities, including the Cinema, Bistro, and Salon, well-appointed and comfortable. Creating an environment that feels welcoming and supportive is at the heart of what we do. We understand that transitioning to a care home can be challenging, and we admire your efforts to make the best of the situation for your husband. We're so pleased that the private dining experience brought joy and helped create a special memory. Our team is always happy to assist in making such occasions meaningful, and we're thrilled to hear you've already planned your next date lunch! Thank you for recommending Trinity Manor. Your feedback means so much to us, and we're grateful for the opportunity to care for your husband. Please let us know if there is anything further we can do to support you both. Read less