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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Morar Living in Warwickshire

Only the locations & reviews in Warwickshire for Morar Living are showing below.

View the details of all 20 locations (with 529 reviews) owned by Morar Living

Morar Living Locations in Warwickshire (1)

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Trinity Manor
Shipston Road, Stratford-upon-Avon CV37 8GA 
9.0 19 reviews
Trinity Manor, Stratford-upon-Avon, Warwickshire
"Both my Mum 92 and Dad 94 have been resident at Trinity Manor in Stratford upon Avon. Dad was cared for by the Dementia Team and Mum is…"   Read all 19 reviews
  • from £1,400 / week
  • 83 Rooms
Location Type Care Home

Trinity Manor is a purpose-built care home in Stratford-upon-Avon offering personalised care in an environment that is warm, calm, and genuinely welcoming. This modern 83-bedroom home is arranged ... Read more about Trinity Manor

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Morar Living Reviews in Warwickshire (19)

9.2

Morar Living has a Group Review Score of 9.2 (9.198) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Morar Living must have a Review Score.

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Review of

Trinity Manor

from Nicholas C (Cousin of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nursing care outstanding. Telephone system patchy. Reception often not manned. Operational admin - in need of improvement.
Reply from Manager, Management Team at Trinity ManorThank you for your feedback. We're delighted to hear your comments about the outstanding nursing care, and we will be sure to share this with our nursing team.
We also appreciate you highlighting the issues with our telephone system, reception cover, and operational administration. Your comments are helpful, and we recognise the importance of these areas in providing a smooth and supportive experience. We are actively reviewing these aspects of our service to identify improvements.
Thank you again for taking the time to share your experience. Your feedback helps us continue to improve the care and service we provide.
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Review of

Trinity Manor

from W A (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum was sent here for a month to assess her needs. We paid out £4000 for 2 more weeks. After illness she needs help going to the toilet, dressing etc but has no other problems. The Home was very short-staffed & she often waited ages for help: going to the toilet or didn't get breakfast much before
her lunch! She was once left on the toilet for nearly 2 hours before anyone returned! Daily activities were haphazard, often cancelled.
Alcohol is virtually non existent as are cake and drinks in the bistro. She can't make a coffee from her wheelchair. My mum has taken mild over the counter medication for years. A member of staff went through her drawers & took them.
Laundry wasn't returned when she left. 3 shirts lost. 50 days on (24 emails & 3 phone calls later) we've received 2. Accounting is haphazard. An email said we owed more. We refuted this & have heard no more! The managenent is inefficient and this trickles down through the whole establishment.
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Review of

Trinity Manor

from Jenifer F (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Inadequate number of staff - ratio 3-21 patients!
No TV or radio in room. No pictures on room walls, which required maintenance! Dentures not cleaned. Lost items of clothing. Failure to send urine sample for possible UTI when required by relative, which had resulted in an acute infection. Failure
to arrange transport to alternative facility as requested by GP and social care. Inadequate 'overbed' table - one not provided at all until requested. Morar Living - Website tel when phoned says not recognised - chat box and email contact facility - no response. A very disappointing experience at Trinity Manor.
Reply from Mark Webb-Austin, Regional Manager at Trinity ManorDue to the high turnover of D2A placements, TVs and radios arent routinely provided, and personal pictures are not permitted on walls to maintain room condition for incoming residents. We're sorry to hear about your relatives experience with oral care. Records show care was offered but often declined.Families are encouraged to label clothing. In a home, managing unidentified items can be challenging.On 31 May, cloudy urine recorded. Although no typical signs of infection, we increased fluids and arranged a GP visit for 2 June.A transport-related miscommunication has since been resolved.The overbed table, initially declined, was provided the same day.We apologise for any difficulty in reaching us. We aim to return missed calls where possible.We take all feedback seriously and learn from concerns raised. Your comments have been shared with the teams and will inform service improvements. We regret any distress caused and appreciate the opportunity to reflect and improve.
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Review of

Trinity Manor

from Tim B (Son of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my Mum 92 and Dad 94 have been resident at Trinity Manor in Stratford upon Avon. Dad was cared for by the Dementia Team and Mum is cared for by the Nursing Team. Sadly Dad only spent 9 weeks at TM before he died but during that time he received excellent care by the Care Team and Nurses. He had
a beautiful private room and during his last week we were supported 24/7 by everyone at TM.
That support continued after Dads death and on the day of the funeral helping to get Mum (very limited mobility) to the funeral service in the mobility minibus and afterwards for a private family gathering with Mum.
We researched many options before moving my parents to a Care Home and experienced an alternative provider for Dad following discharge from hospital. There was simply no comparison.
TM not only cares for their residents but importantly the wider family. We definitely choose the right place. A huge thank you to the manager and her dedicated team.
Reply from Ioana Capatina, Home Manager at Trinity ManorThank you so much for taking the time to share your heartfelt experience. We are truly sorry for your loss and feel honoured that we were able to support your dad during his time at Trinity Manor, as well as your family through such a difficult period.It means a great deal to hear that both your mum and dad received the care and compassion they deserved, and that our team was able to provide comfort, not only to them but also to you and your family. Supporting our residents and their loved ones is at the heart of everything we do, and your kind words are a reflection of what we strive for every day.We will make sure your message is shared with the entire teamthey will be touched by your appreciation. Thank you again for placing your trust in us.
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Review of

Trinity Manor

from Jacqui B (Wife of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trinity Manor is well-appointed and furnished to a high standard. The home offers a Cinema, Bistro, and Salon. The TV lounges, quiet rooms and dining rooms are comfortable and smart. Staff are caring, friendly, and knowledgeable. My husband has found it difficult to accept being in the home due to his
young age, but we are trying to make the best of the situation. One thing that helped recently, was the fact that we were able to book private dining. The dining room is lovely and the staff made the event special for us. We have planned our next date lunch! I would recommend Trinity Manor and we feel lucky to have found it.
Reply from Ioana Capatina, Home Manager at Trinity ManorThank you for your kind words about Trinity Manor. We're delighted to hear that you find the home's facilities, including the Cinema, Bistro, and Salon, well-appointed and comfortable. Creating an environment that feels welcoming and supportive is at the heart of what we do. We understand that transitioning to a care home can be challenging, and we admire your efforts to make the best of the situation for your husband. We're so pleased that the private dining experience brought joy and helped create a special memory. Our team is always happy to assist in making such occasions meaningful, and we're thrilled to hear you've already planned your next date lunch! Thank you for recommending Trinity Manor. Your feedback means so much to us, and we're grateful for the opportunity to care for your husband. Please let us know if there is anything further we can do to support you both.
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Review of

Trinity Manor

from S G (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the high standard of care and support provided to Mum by the wonderful staff at Trinity Manor. The home is spotlessly clean and the food is fantastic. A wide variety of activities are provided to keep the residents entertained and engaged. It is reassuring to know she is
in such good and caring hands. I would not hesitate to recommend Trinity Manor.
Reply from Ioana Capatina, Home Manager at Trinity ManorThank you so much for your kind and thoughtful review. We are absolutely delighted to hear that you have been pleased with the care and support your mum has received from the team here at Trinity Manor. It's wonderful to know you value our high standards of cleanliness, the quality of our food, and the variety of activities we provide to keep residents engaged and entertained. Ensuring our residents feel happy, cared for, and well-supported is at the heart of everything we do, so your feedback truly means a great deal to us. Thank you also for your recommendation- it's greatly appreciated. Please don't hesitate to reach out if there is ever anything further we can do for your mum or your family.
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Review of

Trinity Manor

from Jayne G (Wife of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Care Home is clean, tidy and with pleasant furnishings. The staff are friendly and helpful and try to accommodate my husband's needs which are not always easy. My only suggestion would be if he could have more interaction in the form of activities as he does say he is bored! He has always been
a "people person". However, I do feel he is well looked after and seems to get on well with the carers which is a great comfort to me.
Reply from Ioana Capatina, Home Manager at Trinity ManorThank you so much for taking the time to share your kind and constructive feedback. We're delighted to hear that you find Trinity Manor clean, comfortable, and well-maintained, and that the friendliness and dedication of our staff provides you with reassurance. It's wonderful to know that your husband feels well cared for and has developed good relationships with his carers. We truly appreciate your suggestion regarding more interactive activities, especially given your husband's sociable nature. Ensuring our residents are engaged and fulfilled is a top priority, and we will look into ways to offer additional opportunities for social interaction and stimulating activities. Your feedback is invaluable in helping us improve, and we will do our best to tailor activities to his interests and preferences. Please don't hesitate to reach out if there is anything further we can do to enhance his experience or provide additional support. We are always here to listen and assist.
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Review of

Trinity Manor

from C B (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother chose this home after attending for two respites earlier in the year. She is very happy to be there.
All staff are helpful and welcoming and attend to her needs. The rooms and facilities are to a high standard of furnishings. I am a daughter who is not local and am happy to know my mother
is being well looked after. Visitors are made welcome at any time.
Reply from Ioana Capatina, Home Manager at Trinity ManorThank you so much for your lovely review and for sharing your experience of Trinity Manor. We are delighted to hear that your mother has chosen to make our home her permanent residence after her respite stays and that she is happy and comfortable here. It's wonderful to know that you feel reassured knowing your mother is well looked after, especially as you are not local. Our team takes great pride in providing a welcoming and supportive environment for both our residents and their families. Your kind words about our staff, facilities, and open visitor policy mean a great deal to us, and I will make sure to pass your feedback on to the entire team. If there's ever anything we can do to further support you or your mother, please don't hesitate to reach out.
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Review of

Trinity Manor

from Debbie O (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Trinity Manor Care Home for a year and we have been so pleased with the overall care and facilities. All the staff are so helpful and caring towards my mother. There is now a great entertainment team so my mother now can't say "I'm lonely". She's treated with dignity and kindness.
I can wholeheartedly recommend this 5-star care home.
Reply from Ioana Capatina, Home Manager at Trinity ManorThank you so much for your lovely review and for sharing your experience of Trinity Manor Care Home. It means the world to us to hear how pleased you are with the care and facilities we provide for your mother. I'm especially delighted to know that our team's efforts to create a warm and engaging environment have made a positive difference. It's wonderful to hear that the entertainment team has helped to combat any feelings of loneliness and that your mother feels cared for with dignity and kindness. This is exactly the standard of care we strive to achieve every day. Your wholehearted recommendation and 5-star review are truly appreciated by the entire team. Please don't hesitate to reach out if there is ever anything we can do to further support your mother or your family.
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Review of

Trinity Manor

from J B (Son of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming care home with excellent facilities and very comfortable rooms. The management and care team work very well together to provide high-quality care in a very pleasant environment. Family and friends of residents are always made to feel very comfortable when visiting. As the son of a resident
who doesn't live close, the home contact is made very easy via telephone. I can call anytime to speak to my mother and get an update on her health.
Reply from Linda Miller, Registered Manager at Trinity ManorThank you for your kind feedback. Staff will be pleased to know that you felt their practices and support were good throughout!
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Review of

Trinity Manor

from Lois J (Daughter of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to Mom was outstanding and I can't thank them enough. Mom passed away peacefully and throughout her illness they kept her comfortable. Thank you, her passing has left a huge void.
Reply from Rachel Thomas, Admin at Trinity ManorThank you for your kind words and recognising all the staff's efforts.
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Review of

Trinity Manor

from Guy M (Son of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent 10 weeks in Trinity Manor before he sadly died last week (June 2024). Trinity Manor became our second home and the team in the home were our friends. They could not have been kinder and more supportive. The overall service is amazing, every member of the team genuinely cared about my
dad and his needs and they also made sure we (the family) were okay. The communication was excellent, with all of our questions and enquiries answered as soon as possible in a friendly, polite and efficient manner. The home is relatively new, less than a year old in June 2024, and is purpose built so the facilities are outstanding. Everything is clean and tidy and everyone works in a diligent, neat way. The food is superb, Dad hadn't eaten for a while before he moved in and actually gained some weight in the first few days/weeks as he started to eat more. Special mention and our heartfelt thanks to the staff at reception and all the team. An amazing place!
Reply from Ioana Capatina, Home Manager at Trinity ManorIt was our pleasure to have your dad in our care and meet his lovely family. You and you're sister are part of the Trinity Manor family and always will be. Thank you for the lovely words and will share them with the team.Hope you are well and you are always welcome to come and visit Trinity Manor.
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Review of

Trinity Manor

from Rosemary B (Respite Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fairly recently established care home, not yet fully occupied. The staff (each and every) were kind, caring, loving and there for me. Building, furnishings and equipment all to a high standard. Most of my time there I was too weak to take part in activities, but I still received support and encouragement
for my own needs in kindness and sharing. I had no previous experience to compare before.
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Review of

Trinity Manor

from Kerry P (Daughter-in-law of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is absolutely outstanding. The staff inclusive of everyone can not do enough to make this experience as warm and comfortable as possible. The home itself is like a five-star hotel. In fact every visitor my mother-in-law has had has said they are moving in. The decor is absolutely beautiful
and everything is so clean. The menu is fantastic and Mum has enjoyed most meals. The manager has gone out of her way to make sure everything is perfect and more. Not just for Mum but also for the whole family.
Reply from Linda Miller, Registered Manager at Trinity ManorThank you for such positive comments. This will Inspire the staff more.
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Review of

Trinity Manor

from Elizabeth B (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96-year-old mother moved to Morar Trinity Manor in February 2024 following a horrendous experience at another home. The whole experience has been absolutely wonderful. Aesthetically this is a beautiful home and the care and management matches the aesthetic beauty. The manager is exceptional, always
has time for you and you can tell staff have been handpicked for their warm and caring attitudes. The food is of a high standard, my mother is nourished with food, care and warmth from all the lovely staff and I thank them from the bottom of my heart.
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Review of

Trinity Manor

from C C (Son of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities are excellent and are all focussed on making the residents' lives happy and more enjoyable more importantly all the staff are caring and loving. Nothing is too much trouble.
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Review of

Trinity Manor

from Caroline G (Mother of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, I know for certain my daughter enjoyed her stay at Trinity Manor Stratford, she didn't want to come home and that was good to see although she didn't sleep the first night! But she did sleep the following night. I have now got some sleeping tablets for that from docs but she has asked to go back
and see friends and feels so much better about her staying there too. The staff were wonderful too, hats off to them.
Reply from Linda miller, Registered Manager at Trinity ManorThank you for your kind feedback. We look forward to seeing you again.
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Review of

Trinity Manor

from Mandy S (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The process of my mother moving in was made so easy with the help of the manager and staff at Trinity Manor. The staff are all so very kind and friendly and have made mum feel at home within a short time.
She was able to have some of her furniture in her room so it felt more like home. It has been
such a weight off my mind seeing her so cared for and responsibility has been taken from me for medication along with many other day-to-day things. The food is excellent and she is eating so well. Nothing is too much trouble.


Whenever I visit I'm always greeted with a smile and cheerful hello from the receptionist. Myself and our family are so happy that mum is happy and settled in her new home and being cared for so well.

Reply from Linda Miller, Registered Manager at Trinity ManorThank you for the lovely feedback. It is good to hear that your mother is settling in so well!
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Review of

Trinity Manor

from Lorraine G (Friend of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trinity Manor has a lovely ambience as soon as you set foot inside this luxurious home. You are greeted with smiling faces everywhere you go. The rooms are a lot more spacious than your average care home and my friend also has a balcony which is a real wow factor! The chef prepares a good choice of
nutritious food and caters for all dietary needs. The staff provide a high level of care and compassion too. I would definitely recommend Trinity Manor because it truly is pure luxury. It feels more like living in a very posh hotel with care.
Reply from Linda Miller, Registered Manager at Trinity ManorThank you for your feedback, it is good to hear we are achieving the aims of the company.
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