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Care Homes Owned by Gold Care Homes in West Midlands

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Gold Care Homes in West Midlands

Only the locations & reviews in West Midlands for Gold Care Homes are showing below.

View the details of all 47 locations (with 3936 reviews) owned by Gold Care Homes

Gold Care Homes Locations in West Midlands (2)

 - Browse 2 Care Homes owned by Gold Care Homes in West Midlands
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Manor House
1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL 
9.8 112 reviews
Manor House, Birmingham, West Midlands
"I am truly grateful to the amazing management team at Manor House for their professionalism, care, consideration and compassion as we moved…"   Read all 112 reviews
  • from £1,400 / week
  • 37 Rooms
Location Type Care Home

Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives. The ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Lucton House
8 Long Wood, Bournville, Birmingham B30 1HT 
9.7 117 reviews
Lucton House, Birmingham, West Midlands
"My Dad has been a resident for 2 days , and he's says its absolutely fantastic and I must agree with him. The staff are so friendly and…"   Read all 117 reviews
  • from £1,300 / week
  • 51 Rooms
Location Type Care Home

Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Gold Care Homes Reviews in West Midlands (229)

9.5

Gold Care Homes has a Group Review Score of 9.5 (9.472) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gold Care Homes must have a Review Score.

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Review of

Lucton House

from Amanda L (Daughter of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident for 2 days , and he's says its absolutely fantastic and I must agree with him.
The staff are so friendly and smiley and kind which makes a huge difference, very caring, so glad I chose this home.
Reply from Teresa Dukes, Home Manager at Lucton HouseThank you for sharing this. It's lovely to hear that your dad has settled in so well and that both of you have had such a positive first impression. Our team will be delighted to hear your kind words about their friendliness and care.

Thank you again for choosing Lucton House and for taking the time to leave your feedback.

Best wishes,
Teresa
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Review of

Manor House

from L B (Daughter of Resident) published on 19 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am truly grateful to the amazing management team at Manor House for their professionalism, care, consideration and compassion as we moved my mum to join the residential home mid February. The care team are amazing, always polite joyful and caring whenever we go.The whole team have made this experience
a positive one for mum and us as a family. Thank you.
Reply from Sarah Harris, Home Manager at Manor HouseThank you for sharing such kind feedback about Manor House. We know what a big step moving into a care home can be, so it's really lovely to hear that your mum's move in February felt positive and well supported.

We're so pleased the care, compassion and professionalism of our team has made a difference to both your mum and your family. Knowing you feel welcomed and reassured means a great deal to us.

Thank you once again for your kind words.

Best wishes,
Sarah
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Review of

Lucton House

from Heather S (Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose to come to Lucton House for 2 weeks convalescence following abdominal surgery. My flatlet is light and bright with everything provided for a short stay as required. I've found it easy to chat with other residents, and the staff are all warm and supportive as I regain confidence to do tasks independently
again. Initially I found the food a little disappointing as I had a poor appetite. However the manager was quickly responsive to my concerns and provided extras at my request. Overall, it has lived up to my expectations and been a really positive experience at a difficult time in my health journey.
Reply from Teresa Dukes, Home Manager at Lucton HouseThank you for taking the time to share your experience at Lucton House. Recovering after surgery can be such a challenging time, so it's really lovely to hear that your stay has been a positive one and that you felt supported as you regained your confidence.
We're pleased you felt comfortable and able to connect with others, and it's especially reassuring to hear that any concerns you had were listened to and responded to quickly.
Thank you again for your kind and thoughtful feedback. We wish you all the very best with your continued recovery.
Best wishes,
Teresa
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Review of

Manor House

from Pauline H (Daughter of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Manor House care home. My Mum spent ten months there before she passed away at the end of March 2026. I am so grateful to all of the staff at the home for all they did for Mum. A culture of kindness and compassion is clear in all interactions with residents. There are interesting
and stimulating activities to take part in - Mum especially enjoyed craft, dominoes and balloon tennis - and the activities coordinator goes the extra mile to make sure everyone is involved. The rooms are clean and bright, and feel just like a home from home. I will always be thankful for the dignity and care offered to Mum at the end of her life by both day and night staff at this exceptional home.
We couldn't have found a better place for Mum to live.
Reply from Sarah Harris, Home Manager at Manor HouseThank you for sharing such heartfelt feedback. It means a great deal to hear how much comfort and reassurance Manor House was able to provide to both your mum and your family during her time with us.

We're so pleased that your mum enjoyed the activities, especially the craft sessions, dominoes and balloon tennis, and that the warmth and kindness of our team came through in everyday moments. Creating a home where our wonderful residents feel comfortable, involved and genuinely cared for is something we care deeply about.

Your words about the dignity and compassion shown to your mum, especially towards the end of her life, mean so much to the whole team. Thank you again for placing your trust in us and for taking the time to share your experience.

Best wishes to you and your family,
Sarah
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Review of

Manor House

from P P (Nephew of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stay was made very pleasurable. Food was great. The staff were very friendly and helpful.
Reply from Sarah Harris, Home Manager at Manor HouseThank you for sharing your experience! We're so pleased your visit at Manor House was a positive one and that you enjoyed the food and found the team friendly and helpful.

Best wishes,
Sarah
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Review of

Lucton House

from R M (Friend of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're very happy with the care and environment at Lucton House, the recent decorations and new furniture in the lounge has really changed the area, it's a lovely uplifting place to be. The staff really care and make the residents feel comfortable and happy. The activity programme is carefully planned
with varied activities including visitors who come in to provide entertainment or therapy animals.
Reply from Teresa Dukes, Home Manager at Lucton HouseThank you for sharing your experience! We're so pleased you're happy with the care and the environment at Lucton House, and that our recent changes to the lounge have made such a difference. Creating spaces in our home that feel bright and comfortable for everyone is really important to us.
It's also great to hear your feedback about the team and the activities on offer. Those moments, whether it's live entertainment or visits from therapy animals, all play a part in making daily life feel engaging and enjoyable for all of our wonderful residents.
Thank you again for your kind words, it means a lot to the whole team.
Best wishes,
Teresa
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Review of

Manor House

from M G (Daughter of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff put on a fabulous party display, and food for Saint Patrick's Day. The residents thoroughly enjoyed the celebrations.Well done all.
Reply from Sarah Harris, Home Manager at Manor HouseThank you for your lovely feedback. We're so pleased to hear our St Patrick's Day celebrations were enjoyed, it really was a special day for our home.

We know our wonderful activities team puts a lot of thought into these moments, so it's really nice to know it made a difference. Thank you again for your kind words.

Best wishes,
Sarah
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Review of

Manor House

from Claudia C (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mums words - It was like a family staff made me feel at home. Care was good. Staff were very friendly and very caring. Facilities were good and the flat was very clean. All my visitors commented on how lovely the flat/home and staff were
Reply from Sarah Harris, Home Manager at Manor HouseThank you for sharing this lovely feedback. It's so nice to hear, in your mum's own words, that she felt at home and part of a family at Manor House.

We're really pleased that the team's friendliness and care stood out, and that both she and her visitors found the home and her flat clean and welcoming.

Thank you again.

Best wishes,
Sarah
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Review of

Manor House

from Diane S (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff took care of us and my dad in a good, friendly way. They made us feel welcome and involved in dad's celebrations. The food was excellent. The layout for dad's celebration was great. They took time for us all and made it a special day.
Reply from Sarah Harris, Home Manager at Manor HouseThank you for sharing your feedback with us. We're so pleased that your dad's celebration was a special and memorable day. It was a pleasure to make you all feel welcome and involved, and we're delighted that the food and care helped make the occasion extra special.

Best wishes,
Sarah
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Review of

Manor House

from H S (Grandson of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For my Grandads birthday me and my family joined him for lunch. We had a lovely meal, we were in our own room and the staff were very nice and helpful. They all joined in for a song when bringing in a cake.
Reply from Sarah Harris, Home Manager at Manor HouseThank you for sharing your experience. We're so pleased that your grandad's birthday was a lovely celebration and that you all enjoyed the meal and your private room. It's wonderful to hear that our team could make the day extra special with their care, attention, and even joined in for the song. Your feedback really means the world to us!

Best wishes,
Sarah
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Review of

Manor House

from A S (Granddaughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were very friendly and accommodating to all of us, being helpful and offering help at any possible chance. They took time to give us attention individually and especially for grandad on such a special day.
Reply from Sarah Harris, Home Manager at Manor HouseThank you so much for your kind words. We're delighted that your grandad's special day was memorable and that our team could give you all the care and attention you needed, making you feel welcome and supported. Your feedback means a lot to us!

Best wishes,
Sarah
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Review of

Lucton House

from David T (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visited this care home (Lucton House) since May 2025, I am impressed with all the staff, with the care they have provided to the parents. Thank you!
Reply from Teresa Dukes, Home Manager at Lucton HouseThank you for your kind review! Warm regards, Teresa
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Review of

Lucton House

from S C (Daughter of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with my dad's care, the food is very good and appears appetising, dad stuggles with eating through the staff are very obliging to prompt him to eat even if its a little, I enjoy seeing dad get involved with all types of activities, staff always caring and genuine.
Reply from Teresa Dukes, Home Manager at Lucton HouseThank you for your review. I am pleased your dad is enjoying his care, the food, and the activities. Warm regards, Teresa
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Review of

Lucton House

from Marianne C (Friend of Resident) published on 29 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I continue to visit once a week and usually find things the same occasionally things are not quite right but staff are always willing to listen and do what they can to help. Overall it is a good experience.
Reply from Teresa, Home Manager at Lucton HouseThank you for sharing your experience of our home. Teresa
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Review of

Manor House

from M H (Wife of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would not hesitate in recommending the Manor House to anyone looked for respite care. The staff go above and beyond in their care. They treat everyone with courtesy and respect. They greet all visitors with a smile. They have taken all the worry of leaving my husband and I know he is happy and well
cared for. I can't thank each and everyone of the staff.
Reply from Sarah Harris, Home Manager at Manor HouseYour lovely feedback means a lot to us. Warm wishes, Sarah
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Review of

Lucton House

from Julie G (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Lucton House has been 100% positive. My mother has settled in very well because of the wonderful staff, lovely flats and warm caring atmosphere.
I could not be happier with the care my mother gets.
Reply from Theresa, Home Manager at Lucton HouseThank you so much for these kind words, we appreciate it! Best wishes, Theresa
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Review of

Manor House

from Hazel R (Cousin of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited the Manor for my relative's birthday celebrations. They were held in the conservatory, which had been decorated for the occasion. Fresh food and drinks were laid on and we were looked after very well. Our relative was happy with the family gathering and seemed to enjoy our company and the
food too. There was a nice ambience about the afternoon and I'm very grateful to all the staff who helped with this.
Reply from Sarah Harris, Home Manager at Manor HouseThank you for taking the time to leave us a review. I'm happy to hear that the celebrations were a success. Best wishes, Sarah
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Review of

Manor House

from R D (Niece of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at The Manor House went over and above to make my aunt's 90th birthday a special occasion. My aunt is also looked after very well every day of the week. I would recommend this home to others.
Reply from Sarah Harris, Home Manager at Manor HouseThank you for taking the time to share your experience and for your kind words. Warmest regards, Sarah
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Review of

Manor House

from D A (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been looked after really well. Cannot praise staff enough. Dad is well-fed and has options outside set menu, which he appreciates.
Reply from Sarah Harris, Home Manager at Manor HouseThank you for your feedback, it is greatly appreciated. Best wishes, Sarah
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Review of

Lucton House

from K P (Granddaughter of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Top care home for my nan to be in . Would not send her anywhere else . In the short time she has been here she has made friends with other residents and has clicked with the staff like she has been here years.would definitely recommend this care home to anybody looking for a safe clean tight knit place
to care for an elderly relative or friend . Can't fault them you are all doin a great job keep it up
Reply from Teresa Dukes, Home Manager at Lucton HouseThank you so much for your kind words. I will be sure to share them with the team. Kind regards,
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Awards / Recognitions (11)

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