Care Homes Owned by Gold Care Homes in West Midlands
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Midlands for Gold Care Homes are showing below.
View the details of all 45 locations (with 3618 reviews) owned by Gold Care Homes
Gold Care Homes Locations in West Midlands (2)
Manor House
9.9
104 reviews
1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL
"I would not hesitate in recommending the Manor House to anyone looked for respite care. The staff go above and beyond in their care. They…" Read all 104 reviews
Location Type Care Home
Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives. The home is purpose-built with thirty-seven bedrooms all well… Read more about Manor House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Younger Adults
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- 37 Rooms
- from £1,400 / week
Lucton House
9.7
113 reviews
8 Long Wood, Bournville, Birmingham B30 1HT
"My experience at Lucton House has been 100% positive. My mother has settled in very well because of the wonderful staff, lovely flats and…" Read all 113 reviews
Location Type Care Home
Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain their independence, but can access round the clock care… Read more about Lucton House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 51 Rooms
- from £1,250 / week
Gold Care Homes Reviews in West Midlands (217)
9.6
Gold Care Homes has a Group Review Score of 9.6 (9.592) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gold Care Homes must have a Review Score.
Review of
Manor House
from M H (Wife of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would not hesitate in recommending the Manor House to anyone looked for respite care. The staff go above and beyond in their care. They treat everyone with courtesy and respect. They greet all visitors with a smile. They have taken all the worry of leaving my husband and I know he is happy and well
cared for. I can't thank each and everyone of the staff.
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Review of
Lucton House
from Sandra C (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My father has settled into Lucton house better than we the family thought he would he gets on well with the carers .The staff are very helpful and obliging I have had dinner with dad which I can honestly say was lovely compliments to the cook
Reply from Teresa, Home Manager at Lucton House
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Review of
Lucton House
from Julie G (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My experience at Lucton House has been 100% positive. My mother has settled in very well because of the wonderful staff, lovely flats and warm caring atmosphere.
I could not be happier with the care my mother gets.
I could not be happier with the care my mother gets.
Reply from Theresa, Home Manager at Lucton House
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Review of
Manor House
from Hazel R (Cousin of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visited the Manor for my relative's birthday celebrations. They were held in the conservatory, which had been decorated for the occasion. Fresh food and drinks were laid on and we were looked after very well. Our relative was happy with the family gathering and seemed to enjoy our company and the
food too. There was a nice ambience about the afternoon and I'm very grateful to all the staff who helped with this.
Reply from Sarah Harris, Home Manager at Manor House
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Review of
Manor House
from R D (Niece of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff at The Manor House went over and above to make my aunt's 90th birthday a special occasion. My aunt is also looked after very well every day of the week. I would recommend this home to others.
Reply from Sarah Harris, Home Manager at Manor House
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Review of
Manor House
from D A (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad has been looked after really well. Cannot praise staff enough. Dad is well-fed and has options outside set menu, which he appreciates.
Reply from Sarah Harris, Home Manager at Manor House
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Review of
Lucton House
from K P (Granddaughter of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Top care home for my nan to be in . Would not send her anywhere else . In the short time she has been here she has made friends with other residents and has clicked with the staff like she has been here years.would definitely recommend this care home to anybody looking for a safe clean tight knit place
to care for an elderly relative or friend . Can't fault them you are all doin a great job keep it up
Reply from Teresa Dukes, Home Manager at Lucton House
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Review of
Lucton House
from Tony P (Son of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fantastic carehome, my mother loves them, and lucton house staff loves her, my mother has only been there since May this year and she has settled in there as if she has known them all her life. This is a fantastic care home and I would recommend it to anyone how is looking for a safe and very well run
care home. The one thing I will say is the the staff at lucton house are a credit to the business. Well done to you all from my family. THANK YOU ONCE AGAIN.
Reply from Teresa Dukes, Home Manager at Lucton House
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Review of
Lucton House
from Gail D (Daughter-in-law of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband and I have placed his 100 year old mother at Lucton House as he now has health issues. She loves it. The care is wonderful, nothing is too much trouble. Every aspect of her care is taken care of, and she is very settled. Mum tells everyone it's her home now and she loves it.
Reply from Teresa Dukes, Home Manager at Lucton House
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Review of
Lucton House
from Cristina C (Wife of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When l came to visit my husband everyone is friendly and nice every one is kind and caring his room is nice and clean oll the staff of friends and have time to talk and food he enjoyed food good value
Reply from Teresa Dukes, Home Manager at Lucton House
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Review of
Lucton House
from Rosemary M (Sister of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Whenever we visit my sister, she always has a lot to chat about and seems very bright and cheerful. All the staff are so friendly and helpful, which helps to make our visit more enjoyable.
I have been here for some of the social events and my sister has enjoyed then and also the outings she has gone
I have been here for some of the social events and my sister has enjoyed then and also the outings she has gone
on with members of staff.
She really likes her flat, it is always clean and tidy and very homely.
She really likes her flat, it is always clean and tidy and very homely.
Reply from Teresa Dukes, Home Manager at Lucton House
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Review of
Lucton House
from Valerie C (Friend of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
She wants to go home , but staff seem very friendly and helpful , accommodation is bright and well decorated, but her room is very small , parking is easy when visiting, and the lady in resection is very welcoming
Reply from Teresa, Home Manager at Lucton House
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Review of
Manor House
from David G (Son of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Father has been a resident of the home for almost 5 months now. In this time the care, attention and respect he's been shown by staff has in my opinion been wonderful.
I found all the staff I have had contact with to be genuine, caring and always upbeat. Nothing is too much trouble for them and
I found all the staff I have had contact with to be genuine, caring and always upbeat. Nothing is too much trouble for them and
they'll always take time out to answer any questions regarding my Dad.
I'd like to especially thank the excellent events co-oordinator and her daughter who always go the extra mile in providing activities, games and most importantly fun for my Dad and the other residents.
Overall I am really impressed by the home and how my Dad's care is managed. It gives me valuable peace of mind to know that my Dad is receiving the care and support he needs 24/7.
I'd like to especially thank the excellent events co-oordinator and her daughter who always go the extra mile in providing activities, games and most importantly fun for my Dad and the other residents.
Overall I am really impressed by the home and how my Dad's care is managed. It gives me valuable peace of mind to know that my Dad is receiving the care and support he needs 24/7.
Reply from Sarah, Home Manager at Manor House
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Review of
Lucton House
from J M (Son of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mom continues to be well cared for and stimulated, not only by the activities but by the simple day to day interactions she has with staff and other residents.
It may seem a little thing but the use of her name, asking for her choices from options & explaining things to her are big plus points when
It may seem a little thing but the use of her name, asking for her choices from options & explaining things to her are big plus points when
it would be so easy not to do them.
Testimony to the staff & the ethos of the organisation
Testimony to the staff & the ethos of the organisation
Reply from Teresa Dukes, Home Manager at Lucton House
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Review of
Lucton House
from Janine J (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great care home, staff are brilliant and friendly. Couldn't wish for anything better for dad, he has thoroughly enjoyed his time here and has loved the food. Having spent seven weeks on respite here we would definitely be happy for dad to stay permanently if his circumstances change.
Reply from Teresa, Home Manager at Lucton House
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Review of
Lucton House
from Julie R (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother has recently gone to Lucton house. She has found the staff to be very kind and polite to her. She is making new friends and is enjoying all aspects of the care she is having. From going to view Lucton house to settling my Mother in her apartment the support received from all the staff has
been appreciated.
Reply from Teresa Dukes, Home Manager at Lucton House
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Review of
Lucton House
from T H (Niece of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Lucton House is a comfortable, homely building .
When our loved one first moved into Lucton House a couple of years ago , we couldn't fault the place . Unfortunately the last 12 months the place has gone down hill.
There is such a high turnover of staff & I think this needs to be looked into why
When our loved one first moved into Lucton House a couple of years ago , we couldn't fault the place . Unfortunately the last 12 months the place has gone down hill.
There is such a high turnover of staff & I think this needs to be looked into why
this is happening.
Something we are disappointed with is our loved one being dressed in clothes that don't belong to them. I think it's really important to respect a persons identity & by dressing them in other people's clothes /shoes is not respectful at all. All clothes are labelled and each residents clothes should be washed individually to prevent cross contamination & clothes getting lost /mixed up.
On a few occasions the bathroom in our loved one's room has been left dirty & messy , with dirty pads thrown in the bath & clean pads hanging over the bathroom door!
Our loved one seems comfortable there , it's just a shame things of changed .
Something we are disappointed with is our loved one being dressed in clothes that don't belong to them. I think it's really important to respect a persons identity & by dressing them in other people's clothes /shoes is not respectful at all. All clothes are labelled and each residents clothes should be washed individually to prevent cross contamination & clothes getting lost /mixed up.
On a few occasions the bathroom in our loved one's room has been left dirty & messy , with dirty pads thrown in the bath & clean pads hanging over the bathroom door!
Our loved one seems comfortable there , it's just a shame things of changed .
Reply from Teresa Dukes, Home Manager at Lucton House
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Review of
Manor House
from D H (Granddaughter of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager and her team are amazing, they are really supportive. Hard decision of putting my Nan in care home for respite and even though taking her from her home I knew we made the right decision with manor.
She walks 100% better than when she was admitted and the care staff and all staff were so
She walks 100% better than when she was admitted and the care staff and all staff were so
kind and generous
Would definitely recommended Manor House
Would definitely recommended Manor House
Reply from Sarah Harris, Home Manager at Manor House
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Review of
Manor House
from Liz R (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Moving a loved one to a care home is probably the hardest decision to have to make, & even more so, finding the best place for them.
From our initial dealings with Manor House to now, four weeks after mum moved in, we have been very happy with how the move has gone. Mum is as settled as she can be,
From our initial dealings with Manor House to now, four weeks after mum moved in, we have been very happy with how the move has gone. Mum is as settled as she can be,
given her dementia. The staff in the care home are absolutely wonderful. Every member of staff have shown such wonderful care for my mum, & have taken time to know her as an individual, which is so important. Management staff are visible, have good relationships with the residents, and the door to their office is always open. The activities organised for the residents are fun, plentiful and keep everyone engaged and involved. The activity coordinator is fun, enthusiastic and committed, and I can see the benefit that my mum gets from taking part. The food is great too. The staff have been so supportive of us as a family at the hardest time. We are very thankful we found Manor House for mum.
Reply from Sarah Harris, Home Manager at Manor House
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Review of
Lucton House
from R D (Sister of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Visits to my sister are not getting easier because of her Alzheimer's disease. However, I was surprised to find, when I arrived at 12.30pm that her bed didn't look fully made and there was a smell of urine in the room. I went in to the bathroom and found a pile of dirty clothes ready for washing.
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Awards / Recognitions (10)
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