Gold Care Homes in Hertfordshire | 7 Care Homes

Review of
Autumn Vale Care Centre
from Beryl H (Partner of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

In the short few weeks my partner, has been in your care , he has been cared for with the ultimate kindness, so a big
Thank you. The only problem was the food which my partner did not find very appertising, but I understand you have to cater for everyone.

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Review of
Martins House
from Vivien K (Wife of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

Martins House is a special place for genuine care and concern. My husband has been very well looked after since day one. I couldn't feel happier than he's in their care. Every member of staff is involved in one way or another and treat my husband with we and care. Thank you.

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Review of
Autumn Vale Care Centre
from G P (Niece of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Caring and competent staff. Good engagement with residents. Staff are calm and respectful. Nice atmosphere. Room is nicely aired and very clean. My aunt is very content here.

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Review of
Hatfield Nursing Home
from Stephen R (Son of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

Our family cannot praise Hatfield Nursing Home and Nicol highly enough for the incredible support they have given my mum since she moved in. She was recently taken into care due to dementia, and from the very first day the staff have shown genuine compassion, patience and understanding. They take the

time to get to know her as a person, not just as a resident, and their kindness has brought real comfort to both her and us as a family. The home is always clean, calm and welcoming, and we feel reassured knowing she is safe, well looked after and treated with dignity. We are truly grateful for the outstanding care she receives every day.

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Review of
Autumn Vale Care Centre
from Barbara M (Niece of Resident) published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

My family and I are extremely grateful to the Autumn Vale staff for the excellent care and kindness my aunt experienced during her final, fading years. Their hard work and commitment to achieving the best possible quality of life for their resident is truly impressive.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for your lovely words about our team. Warm wishes, Prarthana

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Review of
Broxbourne Nursing Home
from L S (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

I witnessed the verbal and physical abuse by a carer of a vulnerable resident. This was reported to management and despite their repeated assurances that they take safeguarding seriously, the carer is still employed there. Beware.

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Review of
Heath Lodge
from Pauline L (Wife of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

PAs always my visit today was good. I was greeted personally by several members of staff and made to feel very welcome . I like watching the interaction between Brian and the carers. This situation with Brian is not something we ever imagined would happen and I am still trying to to come to terms

with it but seeng him settled and the care he is given is a good feeling.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for taking the time to share your experience of our home. Best wishes, Mihaela

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Review of
Heath Lodge
from Nicola D (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Very good experience, my dad was well looked after. Food was amazing, and staff are very caring and helpful.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for taking the time to leave us a review and for your kind words. Best wishes, Mihaela

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Review of
Hatfield Nursing Home
from Kay M (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of this care home. My father has been a resident since the beginning of September & the manager & staff have been amazing in helping him transition from hospital to residential care. The staff are so very caring & treat all residents with respect. The manager, Nicol, leads

by excellent example & team leader, Michelle, is also superb - the residents adore them.
Activities are laid on & my father often enjoys these. Dad is also very happy with the food. The staff soon got to know his likes & dislikes so he always enjoys his meals.
The atmosphere is so very calm & everywhere is exceptionally clean - no nasty smells that are sometimes associated with care homes.
After being very anxious at having to take the step of moving our father into residential care, Hatfield Nursing Home has far exceeded any expectations we could have had. It has been a pleasure getting to know the staff & many of the other residents. Thank you all for providing such outstanding care.

Reply from Nicol Tachie, Home Manager at Hatfield Nursing Home

Thank you for your lovely and thoughtful review. Warm regards, Nicol

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Review of
Heath Lodge
from Gary M (Son of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

The care home was for my mother for assessment. It was clean, and the room and facilities were just what she needed. The staff were excellent - kind and nothing was too much trouble. The manager was especially caring and attentive. The food was very good, and the quality of the personal care was first

class and dignified.

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Review of
Heath Lodge
from Sue P (Mother-in-law of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

The care at the home is amazing. The staff are brilliant and always have time to care for the patient.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for your kind words. Best wishes, Mihaela

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Review of
Queensway House
from Peter D (Partner of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

The first day I entered Queensway House I got a good vibe the staff are amazing and made a very upsetting first day of putting my partner in a lot more easier with their kind support and help it's also very clean, the food is good and my partner is clean tidy and looked after.

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Review of
Heath Lodge
from Mary C (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

Dad was given respite care for 1 week, and we found the care given very good.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for choosing our home. Best wishes, Mihaela

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Review of
Broxbourne Nursing Home
from M B (Respite Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Very caring
Felt very happy
Food was not so good - needs to improve
Felt safe & secure
Made a lot of friends
Comfy bed - slept well
Felt at home
Fantastic staff & carers

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Thank you for leaving us a review, i'm pleased you enjoyed your stay with us. I am disappointed though to hear that you did not enjoy the food as much as you did everything else, and had your stay…read more

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Review of
Autumn Vale Care Centre
from S H (Wife of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

My husband has been a resident at Autumn Vale Care Centre for the past 15 months. In that time I have appreciated the time, patience and care all the staff have taken to get to know my husband and understand how best to look after him and meet his needs. It has made all the difference to his quality

of life and my peace of mind. Thank you.

Reply from Prarthana, Home Manager at Autumn Vale Care Centre

Thank you for sharing your experience of our home and for recognising the efforts of our team. Best wishes, Prarthana

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Review of
Hatfield Nursing Home
from F A (Friend of Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

I came to visit my dear friend. She was really happy. Her room was big and it had all her personal items in there. The staff were lovely and caring toward both my friend and me. I cannot thank them enough for taking care of her.

Reply from Nicol, Home Manager at Hatfield Nursing Home

Thank you for sharing your experience of our home. Best wishes, Nicol

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Review of
Autumn Vale Care Centre
from Ashley M (Cousin of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff is excellent, including the management.

Reply from Prarthana, Home Manager at Autumn Vale Care Centre

Thank you for leaving us a review and for your praise of the team. Best wishes, Prarthana

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Review of
Autumn Vale Care Centre
from Lesley W (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum arrived 15 months ago in a non communicative state, unable to feed herself, dress herself or complete daily functions. Within a few months, this had started to come back due to the care, the sensitivity all the team have shown, along with patience, understanding and a true desire to do the very

best for her. I feel so happy and blessed that she is at Autumn Vale, as she is happy, safe, and cared for in the best possible way. So thank you to everyone.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for sharing your mums' personal journey with us. We are priviliged to have her in our care.

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Review of
Autumn Vale Care Centre
from D H (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Excellent all round.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Such kind words, thank you for taking the time to share your experience! Prarthana

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Review of
Autumn Vale Care Centre
from Elizabeth W (Wife of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Husband has now settled in well. Such a lovely, caring place, the staff are so helpful and caring. Lofts of activities and has been on trips out, which he has really enjoyed. Feel he is being well looked after. Am able to ring and speak to his carer on the unit if I have any concerns.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for sharing your experience of our home and your husbands' care. We are privileged to be able to help. Best wishes, Prarthana

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Care Homes Owned by Gold Care Homes in Hertfordshire

Gold Care Homes Locations in Hertfordshire (7)

Gold Care Homes Reviews in Hertfordshire (703)

Autumn Vale Care Centre

Martins House

Autumn Vale Care Centre

Hatfield Nursing Home

Autumn Vale Care Centre

Broxbourne Nursing Home

Heath Lodge

Heath Lodge

Hatfield Nursing Home

Heath Lodge

Heath Lodge

Queensway House

Heath Lodge

Broxbourne Nursing Home

Autumn Vale Care Centre

Hatfield Nursing Home

Autumn Vale Care Centre

Autumn Vale Care Centre

Autumn Vale Care Centre

Autumn Vale Care Centre

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