Gold Care Homes in Hertfordshire | 7 Care Homes

Review of
Hatfield Nursing Home
from Kirsty W (Granddaughter of Resident) published on 6 February 2026 Submitted via Website • Report

Overall Experience

Our family cannot thank the team at Hatfield Nursing Home enough. From day one, the care provided to my nan has been deeply person-centered, compassionate, and professional.
A special mention must go to the Home Manager, Nicol, who is simply fantastic. Any time we had a concern or a question, she addressed

it immediately, which really helped put our minds at ease. We also felt incredibly supported by Andrea, who was brilliant at keeping us informed about every aspect of Nan's care. Her reassuring nature and dedication to treating Nan as an individual meant the world to us. It is a huge relief to find a home that supports the family just as much as the resident. Thank you again.

Reply from Nicol Tachie, Home Manager at Hatfield Nursing HomeThank you so much, Kirsty, for your kind and thoughtful words. It truly means a great deal to the whole team to know that your nan's care, and the support we've been able to offer your family, has helped bring you reassurance from day one.

We are very grateful for your personal comments and for recognising the importance of clear communication and responsiveness. Supporting families alongside our residents is incredibly important to us, and it's comforting to hear that this has made a difference for you.

Thank you for trusting us with your nan's care. It's a privilege to support her and your family.

Kind regards,
Nicol

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Review of
Hatfield Nursing Home
from Jean W (Daughter of Resident) published on 6 February 2026 Submitted via Website • Report

Overall Experience

I cannot recommend Hatfield Nursing Home highly enough. The care my mum received was deeply compassionate, person-centred, and attentive. During what was a very difficult time for our family, the Home Manager, Nicol, was absolutely brilliant. She went above and beyond to support us, putting our minds

at ease and giving us the peace of mind that Mum was in safe, capable hands.
The frontline care is equally wonderful. Andrea and Joy have been exceptional-they are so supportive and truly focus on Mum's individual needs. It is such a relief to know she is being looked after by people who genuinely care. Thank you to the whole team for supporting not just my mum, but our entire family.

Reply from Nicol Tachie, Home Manager at Hatfield Nursing HomeThank you so much for your incredibly kind words and for taking the time to share your experience. It truly means a great deal to us to know that your mum's care, and the support offered to your family, helped bring you some peace of mind during such a difficult time.

I'm personally very touched by your comments and will be sure to share your feedback with Andrea, Joy and the whole team, who will be so proud to know their compassion and dedication made a difference. Supporting not just our residents, but their families too, is at the heart of what we do.

Thank you for trusting us with your mum's care. It has been a privilege to support your family.

Best wishes,
Nicol

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Review of
Queensway House
from Michelle F (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report

Overall Experience

My mum has been placed here as an emergency respite due to the sudden loss of her partner. The staff have not only been amazing with mum, but with us. They have been patient when we have asked a million questions. They have been compassionate knowing we are also grieving They are all amazing with mum.

It has made a very hard time easier.

Reply from Charlotte Ford, Home Manager at Queensway HouseHi Michelle,

Thank you so much for your kind feedback. We're really pleased to hear that your mum has felt well supported during her stay at Queensway House, and that our team has been able to support you as a family too.

Our staff always aim to be patient, compassionate, and approachable, so it's lovely to know this has come across and has helped make a difficult time a little easier. Your words will mean a lot to the whole team.

Thank you again for taking the time to share your experience.

Best wishes,
Charlotte

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Review of
Autumn Vale Care Centre
from S C (Daughter-in-law of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

The care and help for my father-in-law and family to visit are so positive, and nothing is too much trouble to help father-in-law with day-to-day life. An amazing home for your loved ones to be at.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care CentreThank you so much for your kind words and for sharing your feedback. We're delighted to hear that your father-in-law is well cared for and that our team has been able to support both him and your family. It's wonderful to know that our efforts to make daily life comfortable and enjoyable have made a positive difference.

Best wishes,

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Review of
Heath Lodge
from Laurence P (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

The standard of care at Heath Lodge is excellent. The staff consistently looked after my mother with kindness, care and attention to detail. The facilities are of a high level and my mother was satisfied with the care she received. I would recommend Heath Lodge without hesitation.

Reply from Mihaela Constantinescu, Home Manager at Heath LodgeThank you so much for your kind words. We're delighted to hear that your mother felt well cared for and that our team's attention, kindness, and high standards made a positive difference. It's wonderful to know that you would recommend Heath Lodge and your feedback means a lot to the whole team!

Best wishes,
Mihaela

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Review of
Autumn Vale Care Centre
from Bruce A (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Found staff extremely friendly, helpful and respectful. We have found that the home is always clean and there seems to be always some entertainment on for the residents. If our mother needs any medical attention, this has always been attended to promptly. Our mother seems happy here at Autumn Vale.

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Review of
Hatfield Nursing Home
from C R (Granddaughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Loving, caring staff. Can't do enough for their residents. My relative has settled in well here and is well looked after. Lots of activities for the residents to get involved in, and they are always well fed. The manager always goes the extra mile

Reply from Nicol Tachie, Home Manager at Hatfield Nursing HomeThank you for sharing your feedback. We're delighted to hear that your relative has settled in well and is enjoying life with us. Our team works hard to provide loving, personalised care, plenty of activities, and delicious meals, so it's wonderful to know this has made a difference.

Best wishes,
Nicol

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Review of
Hatfield Nursing Home
from Hazel F (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My mother first went into Hatfield Nursing Home in November 2025, initially for respite for two weeks. She has dementia. This was a new experience for the whole family. With my father still being able & independent at the age of 89 years old & being left in his home, now alone for the first

time in 67 years of marriage, this was even more traumatic for them & the family to see happening.
Hatfield Nursing Home have gone above and beyond all they could possibly do.
My mother became a permanent resident 1st December 2025 & the care has been exceptional, that, I would say is an understatement - no words can describe how much they have done not only for my mum & her needs and care and quality of life, but also for my dad and us as a family who feel the guilt and the helplessness - they have reassured us daily with photos and constant activities for my mum & the stimulation she needs. Every resident is given individual 5 star plus care and it is catered for each individual AMAZING!!!!!

Reply from Nicol Tachie, Home Manager at Hatfield Nursing HomeHi Hazel,

Thank you so much for taking the time to share such heartfelt feedback. It truly means a great deal to all of us at Hatfield Nursing Home.

Supporting residents and their families during what can be a very new and emotional time is something we take incredibly seriously, so it's wonderful to hear that you've felt reassured and supported throughout your mum's journey with us. Our team works hard to provide personalised, meaningful care and to ensure every resident enjoys the best possible quality of life, so your kind words will mean the world to them.

Thank you again for your trust and for sharing your experience.

Kind regards
Nicol

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Review of
Hatfield Nursing Home
from M N (Son of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Mum has settled into the Hatfield Nursing Home well since moving there in the Autumn of 2025 and the management and care team are friendly, polite and professional.

The home could benefit from more care workers to enable more 121 attention, as the staff to resident ratio sometimes doesn't seem enough

on the dementia floor, however, the overall experience is to a very high standard.

We sometimes feedback minor issues but the manager of the care home is excellent in reassuring us or addressing any questions or concerns we have.

As a family, we are very pleased with the home and the whole team who look after Mum and knowing she is safe and cared for is extremely important to us.

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Review of
Heath Lodge
from Pauline L (Wife of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

I am always greeted with a smile and by name. The care my husband receives is excellent and all the staff work tirelessly to ensure everyone is looked after and safe. We didn't know we would be in this situation but I know my husband is in the best place.

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Review of
Autumn Vale Care Centre
from V P (Niece of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

Thank you for all the support and care that you gave to my uncle over the last few months. The staff that looked after him were exceptional. We felt very welcomed every time we visited. I would like to say a special thankyou to the way that my uncle was looked after during his end of life by all the

staff especially the nurses.
I will be forever grateful for the nurses that helped us to get through his passing with the dignity and respect they gave to my uncle and to us. The personal touches helped us so much to deal with a sad situation.
I highly recommend this care home for the staff and the way they tirelessly work always with a smile on their faces even when they are so busy they are an asset to this care home.
Once again thank you so much.

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Review of
Broxbourne Nursing Home
from D H (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum has been at broxbourne for about 3 years now. Shes safe and happy and all carers have been fantastic with her. They are caring and mum lights up when shes sees them.
Overall I'm happy with Mum being at broxbourne.

Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for sharing your experience of our home. It is our pleasure to support your mum. Kathleen

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Review of
Broxbourne Nursing Home
from A H (Granddaughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff were all polite and attentive and my nan appeared happy and cared for. The home was decorated and cheerful and is always a good atmosphere and my nan is always happy and kept busy.

Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for leaving us a review, we're always pleased to receive such positive feedback.

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Review of
Broxbourne Nursing Home
from Jenna R (Granddaughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

Everyone is welcoming. Everywhere is always clean. My nan is always smiling and happy which gives me great satisfaction that she is well looked after.

Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for your kind words. Best wishes, Kathleen

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Review of
Broxbourne Nursing Home
from Vicky R (Granddaughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

Everyone was in good Christmas spirits. Everyone very helpful. Always clean & tidy.

Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for taking the time to review our home. Best wishes, Kathleen

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Review of
Broxbourne Nursing Home
from Michael B (Son of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

My dad has only been here 6 weks, but so far I have been very impressed with every aspect of the home so far.
My dad seems very happy & settled and the staff are very friendly and helpful.

Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for your kind words, we are pleased that dad is settling in well. Thank you for choosing our home. Kathleen

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Review of
Broxbourne Nursing Home
from K B (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

The care home is amazing, the staff are kind & considerate, nothing is too much, they are always willing to help and go above and beyond. I couldn't ask for a better place for my dad to be as I know he is well looked after and happy.

Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for taking the time to share your experience. We are delighted that you feel this way and it is our pleasure to support your dad. Best wishes, Kathleen

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Review of
Broxbourne Nursing Home
from D B (Son of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

Broxbourne care home is of the highest standard with friendly staff and a wonderful atmosphere. I would recomend anyone's family to be here knowing they are safe and happy.

Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for your recommendation it is very much appreciated. Best wishes, Kathleen

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Review of
Broxbourne Nursing Home
from K T (Wife of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

My husband is there for Discharge to Assessment from hospital, but already I have paid for him to stay beyond his 4 week initial stay. I hope he can stay here
Staff are marvellous, he's being looked after 24 hours per day. Nothing too much trouble when you ask of them & they action things quickly.

Always a drink to hand & food looks appetising for those who are eating well. All treated with respect.

Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for sharing your experience of our home. It is our pleasure to be able to support your husband. Best wishes, Kathleen

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Review of
Queensway House
from D G (Son of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

Mum currently in placement.
So far - ive found the staff to be friendly, helpful, accommodating and most of all - caring to mum.

Lately - Ive been looking into lots of places for mum - and right now - this place "feels" the best.

Reply from Charlotte Ford, Home Manager at Queensway HouseThank you for taking the time to share your feedback, it is greatly appreciated and it is our pleasure to be able to support your mum. Warm regards, Charlotte

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Care Homes Owned by Gold Care Homes in Hertfordshire

Gold Care Homes Locations in Hertfordshire (7)

Gold Care Homes Reviews in Hertfordshire (729)

Hatfield Nursing Home

Hatfield Nursing Home

Queensway House

Autumn Vale Care Centre

Heath Lodge

Autumn Vale Care Centre

Hatfield Nursing Home

Hatfield Nursing Home

Hatfield Nursing Home

Heath Lodge

Autumn Vale Care Centre

Broxbourne Nursing Home

Broxbourne Nursing Home

Broxbourne Nursing Home

Broxbourne Nursing Home

Broxbourne Nursing Home

Broxbourne Nursing Home

Broxbourne Nursing Home

Broxbourne Nursing Home

Queensway House

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