Gold Care Homes in Hertfordshire | 7 Care Homes

Review of
Martins House
from S H (Independent Advocate Deputyship) published on 16 September 2025 Submitted via Website • Report

Overall Experience

The staff were very helpful to me on arrival, whilst there and on leaving, The resident I visited also spoke fondly of the care and attention she receives. I stood on the alarm mat by accident and also asked for a coffee, both events were dealt with swiftly, courteously and with a smile.

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Review of
Queensway House
from Ann-Marie L (Daughter-in-law of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

I would love to see the full investigation/formal response to all of the complaints as we have never seen a formal response in particular to the verbal abuse attack on myself from a staff member issue, I have had to go back into therapy because of this. I was doing so well with my own issuse & was

out of therapy. One complaint was resolved by us spending an hour in the laundry room we have NEVER had what I would deem a formal response because while they do come back and acknowledge any subsequent points/discussions/concerns are ignored with no follow up. They are quick enough to follow up negative reviews. The staff do their best & we cannot fault their efforts but there aren't enough of them. Dementia residents are put into a loud room together and just left there with little stimulation, we then asked for her to be put in quiet room and found her on her own and had to give her 4 beakers of orange juice where she was so thirsty I raised a concern over this but it happened again.

Reply from Charlotte Ford, Home Manager at Queensway House

Thanks again, for leaving another review. We have a comprehensive complaints policy which shows you the available steps to take if you are unsatisfied of the outcome of any matter raised and investigated, and the escalation process therein. You were indeed provided with a response, and an in person meeting was also held with the regional manager. The staff member who was the subject of your complaint is no longer employed by us, and, whilst we are sorry that this has had such an impact on you, with this in mind there is little more that we can now do and the matter is closed. Numerous changes have been made under my management, including the introduction of a quiet lounge, and we are currently in the throes of implementing a cafe area. Our priority remains our residents, and ensuring their care and comfort, and all feedback is welcome in allowing us to make any and all improvements and changes that benefit them.

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Review of
Heath Lodge
from Katie B (Resident) assisted by family/friend published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

So far during my stay, the day staff have been excellent, and nothing is too much trouble. They're so caring and cheerful.
Apart from this, I feel caring tasks during the nighttime have been overlooked somewhat.

Reply from Mihaela Constantinescu, Home Manager at Heath Lodge

Thank you for sharing your feedback. I'm pleased to hear you've found the day staff caring and cheerful, and I will share your comments about the night care with the team.

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Review of
Queensway House
from A H (Wife of Resident) published on 8 September 2025 Submitted via Postal Card • Report

Overall Experience

More things for patients do. At present they just sit in chairs and fall asleep give them magazines/ puzzles etc.
Sandwiches at teatime need to be of normal size not just fingers as this has to last patients all night.

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Review of
Autumn Vale Care Centre
from Alison M (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum is very happy at Autumn Vale and is responding well to the staff who are helpful, kind and attentive, particularly when feeding on a one to one basis. Mum is encouraged to move and is engaged by the conversation and activities going on around her. Meals are plentiful and nutritious. As a family,

we are impressed and a big thank you to your wonderful staff.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for sharing such lovely feedback. Warm regards,

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Review of
Autumn Vale Care Centre
from Gregory W (Son of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

My mum passed away on 4th June 2025 aged 100. She had been resident at Autumn Vale since arriving from hospital at the end of the covid outbreak shortly after her 97th birthday. In her 3 and 1/2 years as resident here she had always been full of praise for the care Autumn Vale provided. Praise for the

kindness and helpfulness of the nursing staff and especially for the support provided by her key workers. I beleive every endeavour was made to provide her with as much comfort as possible throughout her stay. Bedridden, but never left out. Autumn Vale provides a host of extra's like live entertainment, outings and workshops for residents. They have hairdressing facilities and arrange for personal care like chiropody. The nursing staff keep detailed records of the residents health, they know the residents well and keep family up to date. The administration is well run. Infact the home so well run I would like to recommend it, it is a first class care home.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for sharing such kind words about your mum's time with us, they mean so much to our whole team at Autumn Vale. It was our privilege to care for her over the past three and a half years. Warm wishes,

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Review of
Broxbourne Nursing Home
from Lucy G (Sister of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

My brother has been in Broxbourne for about 5 weeks now and decided to stay. As visitors we have found all staff helpful, informative and very professional. My brother has really improved since being here, he's happy, understands his condition and is treated with respect. His room is clean and is personal

to him.

Reply from Kathleen, Home Manager at Broxbourne Nursing Home

Thank you for sharing your experience of our home. Best wishes, Kathleen

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Review of
Queensway House
from P L (Son of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

Looks elsewhere ! My mum was a resident in this care home for over a year and in the end we moved her out of here because the home is substandard. Care staff do their best but I feel are hampered from above and the level of care just isn't what I'd expect at the price. We had numerous complaints

of which none were ever followed up on to a satisfactory level by management, we suffered verbal abuse by a member of staff which was never followed up on and it felt like the senior management of the company just didn't give a damn.
The home itself is an old childrens home from the 80's that has been converted and doesn't have great facilities, isn't very warm/welcoming in terms of its feel, the bedrooms are small and the lounge facilities on the dementia ward are just cold with all the residents 'herded in' to make life easier for the staff.
In the end we moved her somewhere that was like a 5-star hotel in comparison.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for taking the time to leave a review although it is disappointing to read your comments, as you will see they do not reflect the vast majority of reviews we have received. As the new home manager, I was not involved in looking into your concerns but can see from our records that a full investigation was carried out at the time, and a full formal response was issued to you, and that all matters raised, where necessary were addressed. Our home has recently started to undergo some refurbishment works too so we are excited to see the bright and airy facilities available to our residents.

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Review of
Halcyon Days
from Patrick O (Brother of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

I Went there and was very happy with the services the manager and there team they were very helpful and when I was asking questions they were very knowledgeable with the questions I had asked them.

I don't live close to the area I come down to visit was kept upto date with the progress with my brother

and was made very welcome from all the staff.

Reply from Mihaela Constantinescu, Home Manager at Halcyon Days

Thank you for your kind word. It's wonderful to hear that my team could support you and your brother during your visits.

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Review of
Hatfield Nursing Home
from James M (Grandson of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

First, may I use this space to thank the Staff at Hatfield Nursing Home for allowing my Nan to depart from us in a safe, secure, clean and comfortable way.
My nan was admitted to Hatfield Nursing Home under Palliative Care. From her arrival, the staff and management warmly welcomed her, making her

feel at home; as a result, my usually stubborn nan settled in faster than we expected.
Nothing was too much to ask and came without hesitation. Sometimes when dealing with others, they would come after and she never had to wait long for help.
The place is very clean and always kept tidy. Staff there took time to ensure the place ran smoothly and with pride.
The home is very accommodating for the visitors too. During her last couple of days, bedding essentials were provided for my mother and sister to be with her by her side.
I personally would like to thank the Home who didn't just help my nan remain comfortable in her last hours, but also helped us the family knowing she was looked after

Reply from Nicol Tachie, Home Manager at Hatfield Nursing Home

Thank you for sharing your kind words. I am glad we could provide comfort and support to both your nan and your family during this time.

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Review of
Queensway House
from R F (Grandson of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

Since moving into Queensway House,
my relative appears more engaging, happier, looks well, clean and presentable. Full credit to all the staff involved with her.
All members of staff are approachable, friendly and caring.
The home is very clean, looks homely and modern. Food looks impressive and

relative appears to enjoy what is on offer. Bedroom is modern and clean, building is secure, there are activities going on throughout the week.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you so much for your kind words, my team will be delighted to hear your praise!

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Review of
Autumn Vale Care Centre
from Kay T (Sister of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

Since my brother came to Autumn Vale Nursing Home in very poor health, after a very bad fall at home, the care staff have been very kins and caring towards my brother. A infection in his leg was very quickly referred to the doctor ad at home hospital team, in which my brother was admitted to hospital

again, but since returning to the home, he has made a very good recovery, in which we are amazed with. A special thank you to the manager and her team for caring for my brother.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for your kind words. I'm pleased your brother is recovering well and that my team could provide the care and support he needed.

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Review of
Autumn Vale Care Centre
from J P (Friend of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

The staff are amazing at Autumn View Care. My beautiful friend received the utmost care and attention. Autumn Vale is clean and has a friendly atmosphere, and I will highly recommend highly. Thank you all very much for everything.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for your lovely feedback. Kind regards

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Review of
Martins House
from Brian S (Nephew of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

Best care home going, staff very helpful, nothing too much trouble. My aunt loves it here. Never had any problems so can't fault anything. They look after very well.

Reply from Julie Farmer, Home Manager at Martins House

Thank you for your lovely review! I am pleased your aunt is happy and settled with us.

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Review of
Autumn Vale Care Centre
from Eileen W (Sister of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

This has been the best visit by far. My sister joined in the quiz and I enjoyed interacting. She was lovely with my husband and I decided to stay for lunch with this new group of residents, she even said "it would be nice to have a glass if wine)

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

It's lovely to hear that you and your sister had a great time, joining in the quiz and enjoying lunch with our residents. Kind regards,

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Review of
Autumn Vale Care Centre
from Anna P (Granddaughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

My nanny has been in the home for nearly 2 years. She has been made so welcome. The carers are amazing and look after all the residents. I would recommend this home to any family who is looking for somewhere for their relatives. I really enjoy coming to visit.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for your kind words they mean so much to my team. Regards,

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Review of
Hatfield Nursing Home
from J D (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report

Overall Experience

This care home is absolutely amazing, as soon as you step inside you are greeted by a friendly face, beautiful decorated, lovely calm surroundings, going onto the ward where my mother is being cared for as she comes to the end of her life, the staff are exceptional they go above and beyond, they can't

do enough for us, they keep us updated on everything that they are doing for her to make her as comfortable as they can
All the staff are amazing

Reply from Nicol Tachie, Home Manager at Hatfield Nursing Home

Thank you for taking the time to share such kind words. We're happy to care for your mother and to make her as comfortable as possible. Best regards,

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Review of
Broxbourne Nursing Home
from Kerry D (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

Myself and my sister were very unsettled about putting my mum into a care home, but this is 1 the hardest decision we have had to make, but one of the best! My mum has been happy from the day she came. Every staff member knows my mum always says hello and have time for her. The activities are amazing

and my mum loves them. The staff are very attentive and very informative with information we need know. This care home has given my mum a new lease of life. My mum always has a smile on her face and is so happy and that is down to the staff. Thank you for looking after our mum.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Thank you for sharing such heartfelt feedback. I am delighted your mum has settled well, enjoys the activities, and that our team's care makes a difference every day. Kind regards,

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Review of
Halcyon Days
from Susan S (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

Mum is very well looked after. Staff are excellent. Nothing is too much trouble for the carers.
Thank you to everyone.

Reply from Nichola Hughes, Home Manager at Halcyon Days

Thank you, your kind words mean a lot to us. Regards,

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Review of
Queensway House
from Rob D (Husband of Resident) published on 31 July 2025 Submitted via Postal Card • Report

Overall Experience

All staff are very helpful and attentive. My wife is kept comfortable and safe.
Lovely room.
Very happy with all the stay.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for sharing your experience of our home. It has been our pleasure to welcome your wife into our care.

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Care Homes Owned by Gold Care Homes in Hertfordshire

Gold Care Homes Locations in Hertfordshire (7)

Gold Care Homes Reviews in Hertfordshire (673)

Martins House

Queensway House

Heath Lodge

Queensway House

Autumn Vale Care Centre

Autumn Vale Care Centre

Broxbourne Nursing Home

Queensway House

Halcyon Days

Hatfield Nursing Home

Queensway House

Autumn Vale Care Centre

Autumn Vale Care Centre

Martins House

Autumn Vale Care Centre

Autumn Vale Care Centre

Hatfield Nursing Home

Broxbourne Nursing Home

Halcyon Days

Queensway House

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