Care Homes Owned by Gold Care Homes in Hertfordshire

Thank you from the bottom of our hearts.

Everyone at Heath Lodge has been amazing taking care of my mum and supporting the family. I believe they have given her the confidence and encouragement to be able to return home. Thankyou so much!!

We visited my relation in the home yesterday. I am very grateful to all staff that we meet or spoke to. They were very helpful to work out that we had quality time and seating together. The home itself looks and feels very comfortable amazingly clean homely and friendly . I can't comment on your star system as I unfortunately can't come a visit regularly but on all the times I have been. I feel relaxed and happy about the home. Many thanks to you all. Jackie

I visited my mam today and I felt it was one of my best visits yet. She has struggled to settle but seeing how staff have responded and interacted with my mam I can see she is well looked after. Was a blessing to see her smile. Just like old times. Managers and staff are truly dedicated and this shows.

The care Provided to my mother Was exemplary. We were never concerned about her safety in the knowledge that she would be looked after properly, with compassion and understanding.

We are well informed about any situations.

My mother was a resident here until she passed away in August 2026, my mother was here for 19 months, my mother was well looked after by the lovely and caring staff my mum was on Willow blue unit, the staff were very caring and looked after my mother very well . All the staff are lovely and home and deputy manager and admin staff are very approachable and lovely. I would definitely recommend this care home they are like family

Very friendly staff + management. Mum's very comfortable but feels cut off in her room.

Mum looked so much better after just a couple of days

Dad moving into Heath Lodge has been overall a positive experience. Nursing staff were very quick to recognise dad's anxiety, which was causing an issue with him settling in. They sourced medication for this & are very good at communication regarding dad's health. There is little communication regarding social activities. Dad may not always choose to join in but could be encouraged if were aware of what goes on. The general cleanliness in the communal areas is very good, however Dad's bathroom is not cleaned to a good standard & frequently smells awful, I think it's the drain. This issue has been raised before. Care staff are very good in general but there are communication issues between staff & dad, which causes frustration. The family have found management & staff to be kind & attentive, we also understand dad's perception of events is not always as it seems.

Did my visit help? I'm not sure.

I love this care home the staff are amazing very easy to talk too they look after my father very well ,it's very tidy ,all family members are always included in activities and bbqs .the manager is a lovely and warm person i just couldn't ask for any better place for my father to live in well done to all who work there xx

The staff are very friendly, caring and helpful. We are very happy with the care dad has received during his stay.

My husband was transferred to Autumn Vale from hospital with 1-1 nursing care. He had Lewy Body Dementia and delirium and his behavior was unpredictable. The staff were amazing with him. The delirium subsided and his behavior improved. He became very settled there, enjoyed the food and built good relationships with the staff who were always positive, encouraging and kind with him. I cannot praise their professionalism highly enough. The entrance to the home was welcoming as were the admin staff; the sitting room was clean and so was his bedroom. The majority of staff had English as their second language which, unfortunately, made communication difficult at times. However, I would recommend Autumn Vale to anyone who was unfortunate enough to need a safe, clean, environment, where they would be well cared for.

I am happy with the staff they listen to what I have to say and suggestions concerning Gary, not just for him but the way to handle him so he does not kick off and there safety . The staff are lovely, on Gary's first day he actually kissed one of the girls on the cheek and he had a smile on his face

Very attentive staff. Overall a positive experience

I just want say that they are an asset to the care home and must be thanked and acknowledged for the challenges they come across on a day to day basis.

Really good visit he looked very well & happy

Having worked in and for the NHS for 55 years I can honestly say the staff here were the most committed, caring, compassionate and professional I have seen.

Amazing people making an amazing difference.

Mark E

Absolutely fantastic here and the staff are so lovely and helpful, especially Andrea and Nicol. The food is great as is the entertainment.

There is a lot of staff and they are all lovely and can't do enough for you