Gold Care Homes in Hertfordshire | 7 Care Homes

Review of
Hatfield Nursing Home
from Kay M (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of this care home. My father has been a resident since the beginning of September & the manager & staff have been amazing in helping him transition from hospital to residential care. The staff are so very caring & treat all residents with respect. The manager, Nicol, leads

by excellent example & team leader, Michelle, is also superb - the residents adore them.
Activities are laid on & my father often enjoys these. Dad is also very happy with the food. The staff soon got to know his likes & dislikes so he always enjoys his meals.
The atmosphere is so very calm & everywhere is exceptionally clean - no nasty smells that are sometimes associated with care homes.
After being very anxious at having to take the step of moving our father into residential care, Hatfield Nursing Home has far exceeded any expectations we could have had. It has been a pleasure getting to know the staff & many of the other residents. Thank you all for providing such outstanding care.

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Review of
Heath Lodge
from Gary M (Son of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

The care home was for my mother for assessment. It was clean, and the room and facilities were just what she needed. The staff were excellent - kind and nothing was too much trouble. The manager was especially caring and attentive. The food was very good, and the quality of the personal care was first

class and dignified.

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Review of
Heath Lodge
from Sue P (Mother-in-law of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

The care at the home is amazing. The staff are brilliant and always have time to care for the patient.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for your kind words. Best wishes, Mihaela

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Review of
Queensway House
from Peter D (Partner of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

The first day I entered Queensway House I got a good vibe the staff are amazing and made a very upsetting first day of putting my partner in a lot more easier with their kind support and help it's also very clean, the food is good and my partner is clean tidy and looked after.

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Review of
Heath Lodge
from Mary C (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

Dad was given respite care for 1 week, and we found the care given very good.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for choosing our home. Best wishes, Mihaela

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Review of
Broxbourne Nursing Home
from M B (Respite Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Very caring
Felt very happy
Food was not so good - needs to improve
Felt safe & secure
Made a lot of friends
Comfy bed - slept well
Felt at home
Fantastic staff & carers

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Thank you for leaving us a review, i'm pleased you enjoyed your stay with us. I am disappointed though to hear that you did not enjoy the food as much as you did everything else, and had your stay…read more

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Review of
Autumn Vale Care Centre
from S H (Wife of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

My husband has been a resident at Autumn Vale Care Centre for the past 15 months. In that time I have appreciated the time, patience and care all the staff have taken to get to know my husband and understand how best to look after him and meet his needs. It has made all the difference to his quality

of life and my peace of mind. Thank you.

Reply from Prarthana, Home Manager at Autumn Vale Care Centre

Thank you for sharing your experience of our home and for recognising the efforts of our team. Best wishes, Prarthana

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Review of
Hatfield Nursing Home
from F A (Friend of Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

I came to visit my dear friend. She was really happy. Her room was big and it had all her personal items in there. The staff were lovely and caring toward both my friend and me. I cannot thank them enough for taking care of her.

Reply from Nicol, Home Manager at Hatfield Nursing Home

Thank you for sharing your experience of our home. Best wishes, Nicol

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Review of
Autumn Vale Care Centre
from Ashley M (Cousin of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff is excellent, including the management.

Reply from Prarthana, Home Manager at Autumn Vale Care Centre

Thank you for leaving us a review and for your praise of the team. Best wishes, Prarthana

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Review of
Autumn Vale Care Centre
from Lesley W (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum arrived 15 months ago in a non communicative state, unable to feed herself, dress herself or complete daily functions. Within a few months, this had started to come back due to the care, the sensitivity all the team have shown, along with patience, understanding and a true desire to do the very

best for her. I feel so happy and blessed that she is at Autumn Vale, as she is happy, safe, and cared for in the best possible way. So thank you to everyone.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for sharing your mums' personal journey with us. We are priviliged to have her in our care.

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Review of
Autumn Vale Care Centre
from D H (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Excellent all round.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Such kind words, thank you for taking the time to share your experience! Prarthana

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Review of
Autumn Vale Care Centre
from Elizabeth W (Wife of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Husband has now settled in well. Such a lovely, caring place, the staff are so helpful and caring. Lofts of activities and has been on trips out, which he has really enjoyed. Feel he is being well looked after. Am able to ring and speak to his carer on the unit if I have any concerns.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for sharing your experience of our home and your husbands' care. We are privileged to be able to help. Best wishes, Prarthana

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Review of
Autumn Vale Care Centre
from Sally-Anne R (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been placed in Autumn Vale to be care assessed, this has been agreed and extended another 4 weeks. The care mum has received is extremely wonderful. Before mum came here, as a family, we were adamant on getting mum home, but now we are aware the care she needs is more complex. Our views

have changed due to the care mum has received from the home.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for taking the time to share your feedback, it is greatly appreciated and we are pleased to play a part in mums continued recovery. Best wishes, Prarthana

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Review of
Autumn Vale Care Centre
from Nancy C (Sister of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Staff are very hardworking. They are caring, kind and very attentive.
We are happy as a family about the care our sister is receiving here at Autumn Vale. Staff are responsive. Management takes time to discuss any worries we have.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for such a wonderful review of our home. Best wishes, Prarthana

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Review of
Autumn Vale Care Centre
from K H (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

Friendly team. The team cares for mum. The room is light and clean. Mum likes the food, and there is plenty of it. The carers are very kind and paint mum's nails.

Reply from Prarthana, Home Manager at Autumn Vale Care Centre

Thank you for sharing your experience of our home and the care we provide. Best wishes, Prarthana

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Review of
Autumn Vale Care Centre
from J C (Wife of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care and treatment my husband has received while at Autumn Vale. He is safe and well treated.

Reply from Prarthana, Home Manager at Autumn Vale Care Centre

Thank you for your kind words about the care we provide. Best wishes, Prarthana

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Review of
Autumn Vale Care Centre
from P B (Wife of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy with all the care Geoff receives. I would like to sit in Geoff's room with him to enjoy a quiet time with tea and biscuits, therefore, if there is another lounge chair available to place in his room. He likes to watch rugby, and that is coming up soon.

Reply from Prarthana, Home Manager at Autumn Vale Care Centre

Thank you for sharing your feedback. Best wishes, Prarthana

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Review of
Heath Lodge
from M C (Husband of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

I feel Sandra is well cared for, the staff look after Sandra in every way, I am very pleased.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for leaving us a review! Best wishes, Mihaela

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Review of
Queensway House
from V E (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum came to Queensway for respite following a nasty fall. Her mobility was compromised and had lost her confidence. The staff have been tremendous in helping her regain both. Her room was clean and fresh with a view into the garden. A sizeable wet room has helped her and her carers to aid her in recovery.

The corridors and communal areas are clean and airy. All the staff have a lovely attitude towards the residents. Our family would be happy for mum to return to Queensway if she ever needs more care.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you so much for sharing your experience of our home and for your kind words which mean a lot to us all. Thank you, Charlotte, Bev and all the team at QW.

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Review of
Heath Lodge
from P L (Wife of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

The care for all the residents is second to none. You are always met by a member of staff and made to feel very welcomed. There is always someone to talk to if you need to. The residents I have seen on my visits always appear well looked after, and if someone's bell goes off in their room, it is answered

immediately.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for your kind words. Best wishes, Mihaela

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Care Homes Owned by Gold Care Homes in Hertfordshire

Gold Care Homes Locations in Hertfordshire (7)

Gold Care Homes Reviews in Hertfordshire (696)

Hatfield Nursing Home

Heath Lodge

Heath Lodge

Queensway House

Heath Lodge

Broxbourne Nursing Home

Autumn Vale Care Centre

Hatfield Nursing Home

Autumn Vale Care Centre

Autumn Vale Care Centre

Autumn Vale Care Centre

Autumn Vale Care Centre

Autumn Vale Care Centre

Autumn Vale Care Centre

Autumn Vale Care Centre

Autumn Vale Care Centre

Autumn Vale Care Centre

Heath Lodge

Queensway House

Heath Lodge

Awards / Recognitions (10)

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