Care Homes Owned by Gold Care Homes in Hertfordshire

I visit my Mum each week. I find the home clean and tidy and all of the staff are friendly, polite and happy to help with anything. My Mum has some dietary needs and the home has been very accommodating and supportive with making sure these are met.

I cannot begin to say how much my family appreciated the love and care my father was given during his two and a half year stay at Hatfield. The management and staff were exemplary from his arrival until his departure. We left there after every visit reassured that my father was being cared for to the highest standard. That's all families can ask for.

Home is lovely, very clean. Staff are lovely, everything you would expect from care home. Truly amazing. My mum has settled well has really found herself great to visit and see her smile. Would always recommend.

Queensway House is a lovely home and everyone's lovely. They did everything they could for my family and my husband. It is a real shame he wasnt there longer, but he sadly passed away. I cant thank them enough for everything they did for us.

Staff and conditions in this care home I cant thank enough for the care they provide, also staff are fantastic with family, getting constant updates on health & well being.

My mum moved into Hatfield Nursing home in January. My mum was a little reluctant, however I have seen her confidence grow. She is at high risk of falls and is always worried about falling. The care she has received has been compassionate and her dignity has always been maintained. The team always keep me updated of any concerns. The manager is very welcoming and will always greet with a smile and make effort to ask how my visit went. Thank you to everyone for all they do for my mum. I now can go home and not worry as previously when she was at home.

Highly recommended!!!!

Clean + tidy

I visited my friend today and she was pleased to see me. During my stay the dining room/ lounge became increasingly hot. There did not seem to be any air conditioning or visible fans for the area. Yet when I went downstairs there seemed to be air conditioning as it was so much cooler. Is there a problem or is it only put on occasional.

My mother doesn't want to leave and I feel confident that she has made a great choice.

Arrived at home to see my mother being fed lunch, Friday so lovely sausage and chips, mum ate it all and was offered condiments she very much enjoyed and commented how lovely it was. She was nicely dressed, clean, well kept and happy, bravo first class service.

I have found the service and support of the management and care workers here, exemplary. There is tremendous thoughtfulness and kindness in the support given to my friend, and the other residents. The willingness and efforts made to provide safe, supportive and pleasant environment/ambiance, is truly wonderful!

Firstly I wanted to say how fantastic the family BBQ was. We all really enjoyed it & it was lovely for my Grandsons to see Grandad out in the fresh air enjoying the Alpacas & singer. The team did an amazing job. Also a thankyou for letting us have the cinema room for a birthday tea and for decorating the room with balloons and banners. It was very much appreciated and we had a lovely time celebrating his birthday. Many thanks for all you do.

I am exceptionally pleased with my 100 year old mother's care. Everyone, including office staff, knows her ways and always says hello in the corridors. They encourage her to join in and allow her to sleep on her terms. Food is brilliant, well thought out and choices. Lovely patios for summer. Mum loves nutritional milkshakes staff make. I know Mum is well cared for. Thank you everyone.

The staff are incredibly attentive and genuinely care about the well-being of each person, it gives the family peace of mind knowing he is looked after and safe. My grandad is slowly improving each day and the facilities are great to spend quality time together.

If we need to know about mum always tells us.

Staff are lovely and friendly, but it is understaffed. Food is amazing with lots of different choices. Activities for residents are good and they make sure everyone is involved and do lovely events for family to attend.

My wife entered care direct from hospital. She has undefined dementia. The entry process went smoothly and she appears to have settled well. Regular staff seem to be very professional and caring but our family have noticed that she is less happy at weekends and holiday times. Could this be because weekend staff are different and less dedicated to care of residents? Perhaps they are less patient. Meals seem to be well prepared and I understand she is eating well.

My mum is well cared for with plenty of staff on hand. Good food and activities. And visitors welcomed.

I am very grateful to Queensway for the excellent care my wife has had. I feel that she could not be in a better place.