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Review of
St Mary's Court Care Home
from D S (Father of Resident) published on 30 April 2025

Submitted via Postal Card • Report

Overall Experience

My son moved to St Marys on the 12th July 2024, at first I visited everyday. I have reduced this to 4 days per week.
This reduction is due to his settle in so well, and being so happy. The biggest problem to us both is my hearing problems and his speech difficulties. His has got worse. I enjoy every

visit and see sadness, happiness and love each time thank you. I apologise for my writing.

Reply from Joann, Home Manager at St Mary's Court Care Home

Thank you so much for taking the time to leave us a review. Please do let us know if there is anything we can do to facilitate better communication between you and your son so that your visits are the best they can be. Best wishes, HM

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Review of
St Mary's Court Care Home
from Jeff M (Brother of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

I am the brother of a resident, and have visited him at St Mary's since he was first taken in as a resident.
I want to say that I am very grateful that he was one of your patients, as I found St Mary's the perfect place for him to be, bearing in mind his age and infirmity.
Your staff are to be commended

for their caring and sympathetic attitude to those in their care. They all seem to go about their duties cheerfully, with patience which reflects very well on your selection and training for what is an unenviable task.
The home itself has always been clean and welcoming. The receptionist is a great asset to your staff, as she is the front line, as it were and the first person to greet you as you enter the building. Her welcoming smile sets the scene for the rest of the visits, and I cannot speak more highly of her, than to tell you, that her welcome is always bright and cheerful.
The office staff, one in particular, have always shown concern and professionalism in their dealings with concerned relatives. They have all been excellent in their care and compassion.
St Mary's is always clean, and this includes all the patients rooms, even their toilet facilities. This does your company great credit.
Suffice it to say, that should the time come, when I need such attention. St Mary's is the place I would choose.
Thank you very much indeed for looking after my brother so well. We will miss all of you now he has passed.

Reply from Hazel, General Manager at St Mary's Court Care Home

Thank you so much for sharing this moving and heartfelt review of our home. The team work so incredibly hard to ensure that our residents and their families feel the way you do so it is always a joy to read comments like this. It was our absolute pleasure to care for your brother. Warmest regards, Hazel

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Review of
The New Deanery
from L G (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum settled into The New Deanery really quickly; she liked the caring staff and understood that they were there for her, day and night.
She was made to feel very welcome and was keen to tell me how friendly they all were. During the first week, Mum was seen by the district nurse (regarding underlying

health conditions); the chiropodist & had her first bath in over 5 years and visited the hairdresser!
Mum was gently encouraged to partake in some of the daily activity sessions, and this is where we find her most mornings, when we visit. She no longer says she is 'bored' or 'fed up'! I feel she is safe and well looked after.

Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience of our home, we're so glad Mum is settled and enjoying everything The New Deanery has to offer. Best wishes.

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Review of
The New Deanery
from A D (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

My sister and I was invited into the New Deanery to celebrate mother's day with our mum. It was a lovely afternoon with beautiful home made cakes and coffee taken in the front reception room, which has been decorated. The New Deanery staff are so kind and compassionate.

Reply from Rachel Marlow, Home Manager at The New Deanery

We're glad you enjoyed the Mothers Day celebration and thank you for your kind comments about our home and the team. Best wishes.

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Review of
St Mary's Court Care Home
from Y A (Sister of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

My experince has been extremly good with helpful staff both care and administration.
I can only hope my sister settles at St Mary's.

Reply from Hazel, General Manager at St Mary's Court Care Home

Thank you for taking the time to leave us a review. Rest assured we will do everything we can to ensure your sister feels safe and supported in our care. Warmest regards, Hazel

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Review of
Willowmead Care Home
from T R (Husband of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff go above & beyond to ensure residents are well cared for & making visiting a pleasure. I always feel very welcome.

Reply from Anita, Home Manager at Willowmead Care Home

Thank you for sharing your experience of our home. Warmest regards.

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Review of
St Mary's Court Care Home
from Paul T (Son of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My father spent just under a year at St Mary's Court Care Home and the nursing care support he was given was excellent.
The team at the home made his stay very enjoyable and his medical treatment ensured that he was comfortable initially through stabilising his condition to his passing.
The staff

was so friendly and engaging taking time to socialise with him during his stay and us during visits.
Communication throughout was clear and timely both in terms of his medical support and funding.
Out whole experience with St Mary's Court has made what could have been a very difficult time, a lot more pleasant and manageable and my father and ourselves could not have asked for more.

Reply from Hazel Joseph, General Manager at St Mary's Court Care Home

Thank you for taking the time to share your experience of our home and for your kind comments in relation to the care and support we provide. It was our pleasure to be of service. Warm regards, Hazel

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Review of
The New Deanery
from R L (Friend of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

A nice welcome on arrival a pleasant temperature very clean a nice atmosphere . Very comfortable for any residence staff attentive and helpful.good quality food plenty of choice.No problem with parking

Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience of our home. Warmest regards.

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Review of
St Mary's Court Care Home
from Patricia B (Sister of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

My sister has lived at St Mary's Court for 17 months. I visit her regular and find all the staff kind and caring. She enjoys all the activities and joins in. She loves having her hair done once a week by the hairdresser who is lovely. She recently returned from hospital and was so happy to be back home.

Thank you to all the staff at St Mary's

Reply from Hazel Joseph, General Manager at St Mary's Court Care Home

That's a lovely sentiment, we're so glad she thinks of us as her home. Thank you for sharing. Warm regards, Hazel

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Review of
St Mary's Court Care Home
from Wayne E (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely people, very friendly, very caring, very professional. Building was warm, clean, tidy, food is excellent. Chicken curry - my favorite). 10/10. You are looking after my mother.
You show her dignity, patience and a little bit of old fashioned love. Thank you very much.

Reply from Hazel Joseph, General Manager at St Mary's Court Care Home

Thank you for your kind words and for sharing your experience of our home. Warm wishes, Hazel

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Review of
The New Deanery
from Peter H (Cousin of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

Since my involvement from November 24th to date, I was more than pleased with the kind and attentive help and guidance given to me by all your staff. Having been introduced to several of staff and a comprehensive tour I was more than pleased that we had decided on The New Deanery for my relative's onward

care. It was a relief to have greetings given by all staff on visiting and to be called by Christian name.

Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for taking the time to share your experience of our home. Warm regards.

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Review of
Peverel Green Care Home
from J B (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother was settled in well after living independently until she was 90 years old. The care home staff have been loving and welcoming and have helped settle her in. Particular praise should be given to the events coordinator and the lady who oversees meals and drinks. The home is clean and the rooms

are lovely, with an outdoor space. Just what my mum needed. Monthly fees change which makes managing challenging.

Reply from Lianne Parkin, Home Manager at Peverel Green Care Home

Thank you for your thoughtful review. I will pass on your kind words to the team.

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Review of
The New Deanery
from M B (Daughter of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

My Mum moved into The New Deanery approximately 10 weeks ago, this has changed her life as living at home she was very lonely. She now has so much to do all the time, she attends activities every day, there is always something going on, and she has made friends and enjoys time with them. The staff are

all very professional and very caring. The family is kept informed about health and well-being. Mum receives excellent care. The food is lovely. The home is clean and tidy. Mum's room is lovely and she is very happy.

Reply from Hazel Joseph, General Manager at The New Deanery

Thank you for your wonderful feedback. We're so happy to hear that your mum is enjoying her time at The New Deanery and benefiting from all the activities and care we offer. I'll be sure to pass on your kind words to the team. Best wishes!

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Review of
St Mary's Court Care Home
from J S (Wife of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has now been at St Mary's Court Care Home for a year now. I am still so impressed of the high level of care we have always received. The senior staff are very attentive and very much on the ball, while all the carers are so kind, patient and supportive, I always enjoy my visits at St Mary's

and feel it's becoming my second home. I know my husband is well looked after, happy and safe. So glad we have found St Mary's.

Reply from Hazel Joseph, General Manager at St Mary's Court Care Home

Thank you so much for sharing your experience of our home.

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Review of
The New Deanery
from Fern C (Granddaughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

Grandma is being very well looked after here. All the staff are amazing and we are very happy with her care! She is very happy being here and feels especially safe.
One member of staff in particular always brings a smile to all of our faces when visiting.

Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience. I'm really pleased to hear your feedback and we're delighted your Grandmother is happy.

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Review of
The New Deanery
from C G (Friend of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

I was visiting my friend last month, who is a resident at The New Deanery Care Home. This is my third visit so far and I must say how incredible the staff are, the homes manager is an extremely lovely person who will do anything she possibly can to accommodate your needs. The senior carers are also

all very kind and hard-working. This home is an incredible place to spend time and my dearest friend is overjoyed with the service she receives. The New Deanery is surrounded by impeccably stunning grounds that are kept well maintained by a very friendly and polite young man. I will be recommending the home to any family or friends that are looking for exceptional service.

Reply from Rachel Marlow, Care Home Manager at The New Deanery

Thank you for sharing your experience of our home. It's wonderful to hear that your friend is so happy here and that you've had such positive visits.

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Review of
The New Deanery
from Jack W (Grandson of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Since my grandad moved here, he has said how much he enjoys living here. Always great care given. The food is lovely. All the staff are wonderful, nothing is too much trouble. Activities has a great variety. He very much enjoys his garden view room.

Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience of our home. It's great to hear your Grandfather enjoys his time with us here and we enjoy having him!

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Review of
The New Deanery
from Joanne P (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

My lovely mum has recently moved into The New Deanery. On the first day when we arrived, mum had such a warm welcome. We absolutely love it that mum is just up the road from us now. My daughter and I love to come and visit mum. The environment is beautiful, the gardens are stunning with established

trees and beautiful peacocks. The staff are all so nice, so kind and helpful. When we arrived to see mum she looked so cared for, she'd had her hair cut and blow dried. We are so happy with everything.

Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience of our home. I am so pleased to hear that Mum is settling into life at our fantastic home and that you are pleased with our care and services. Warm regards.

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Review of
The New Deanery
from J C (Friend of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

From day one, when visiting my friend at The New Deanery. I have been made welcome, such a friendly place. Staff are brilliant, nothing is too much trouble. Home is always clean (spotless), fab team of caring carers, hard working group, grounds well maintained. Menu choices is great, have had two booked

lunches which were delicious. Hope to have a room here one day when needed.

Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for such lovely comments about our home and our staff. Please do visit us again soon! Warm regards.

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Review of
Peverel Green Care Home
from M M (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

Moving our mother to Peverel Green was the best decision we made. The staff understand our mother and care for her accordingly. The food is excellent, and she really enjoys the roasts! She doesn't always take in the choices placed before her, so the staff have provided a pictorial menu, but she loves

mushrooms, onions, and garlic the chef has been adding there. I have chosen to tick the boxes as excellent because Peverel Green is very good across the board of care.

Reply from Lianne Parkin, Home Manager at Peverel Green Care Home

We are pleased we can support your mothers's care. Thank you for your review. Look forward to seeing you again soon.

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Gold Care Homes Locations in Essex (4)

Gold Care Homes Reviews in Essex (276)

St Mary's Court Care Home

St Mary's Court Care Home

The New Deanery

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St Mary's Court Care Home

Willowmead Care Home

St Mary's Court Care Home

The New Deanery

St Mary's Court Care Home

St Mary's Court Care Home

The New Deanery

Peverel Green Care Home

The New Deanery

St Mary's Court Care Home

The New Deanery

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