Care Home Owned by Gold Care Homes in Worcestershire

BUT once Netty took control at the end of 2023 and gathered her fantastic team around her the place changed beyond recognition. Permanent staff were brought in and properly trained which reduced the pressure on the staff who stayed; the chaos of high turnover ended. The home was decorated and had new furniture and is now very pleasant. An enthusiastic social events team organise an amazing array of entertainments, crafts, visits from animals etc . The food has always been amazing (and plentiful!). Netty takes on board comments made by residents and families.

This home had become my husband's (& my) family until he passed away recently with the calm and compassionate support of all.

he's received has been phenomenal, not only that but the support for me and my family has been amazing. I visit every day and it's wonderful to see the way all the staff care for all the residents, showing compassion and respect for every single person. The food they receive is made from fresh produce and plenty of it. There is a lovely garden, various activities arranged through the week, access to a Dr if necessary, regular visits from a podiatrist and a hairdresser. It's been such a comfort to me and my family to know how well he is being looked after. I can't thank them all enough for all their hard work and smiling faces.

couldn't wish for more thank you All.

In the home is amazing with all residence chatting and joining in with the activities being provided for them. Security is very good and I can now relax knowing he is being cared for and he is safe In a happy and caring environment.

and looked after extremely well. Her diet is so much better now. She does lots more activities than ever now. They have occasions when they have visits from singers, birds of prey, and lots of other various activities.
The staff are friendly towards myself, and I'm yet to have any problems in all the time I've been visiting.
Keep up the good work!

at meal times the food always looks really good. It is a real weight of my mind to know mum is happy and being well looked after.

my mother who is 95.

to call bell. Asked staff why she was locked in, and questioned fire regulations, on leaving we were locked in the reception area, ignored by staff for fifteen minutes before exiting the home. Not impressed by the visit.

both of us. The activities are brilliant and my dad enjoyed joining in. My dad really enjoyed his stay and said he can't wait till his next respite there.