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Care Home Owned by Gold Care Homes in Worcestershire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Gold Care Homes in Worcestershire

Only the locations & reviews in Worcestershire for Gold Care Homes are showing below.

View the details of all 47 locations (with 3970 reviews) owned by Gold Care Homes

Gold Care Homes Locations in Worcestershire (1)

 - Browse 1 Care Home owned by Gold Care Homes in Worcestershire
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St Stephen's
St Stephen's Terrace, Droitwich Road, Worcester WR3 7HU 
9.7 66 reviews
St Stephen's, Worcester, Worcestershire
"Lovely welcoming home needing a weeks respite for my dad, had a look round was lovely, great staff, will definitely be considering this…"   Read all 66 reviews
  • from £1,300 / week
  • 51 Rooms
Location Type Care Home

St Stephen's has an excellent reputation as a home with a friendly, welcoming atmosphere to everyone offering comfortable accommodation. Their aim is to ensure the residents feel at home, relaxed and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Gold Care Homes Reviews in Worcestershire (66)

9.5

Gold Care Homes has a Group Review Score of 9.5 (9.500) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gold Care Homes must have a Review Score.

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Review of

St Stephen's

from Michelle B (Son of Resident) published on 26 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely welcoming home needing a weeks respite for my dad, had a look round was lovely, great staff, will definitely be considering this home for my dad. Netty was lovely.
Reply from Jeanette Matthews, Home Manager at St Stephen'sThank you so much for your lovely review. It was a pleasure to meet you, and I'm so pleased you had a positive experience when visiting St Stephen's.

I'm especially delighted to hear you found St Stephen's welcoming and that our team made such a good impression. We know how important choosing the right respite care can be, and we're always here if you have any questions or if there's anything more we can do to help.

Thank you again for your kind words.

Best wishes,
Netty
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Review of

St Stephen's

from D M (Son of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
St. Stephens:
* provide our parent with the independence that they can handle and the support that they need.
* update us in a timely manner about any concerns / observations.
* provide engaging entertainment and activities.
* staff are friendly and informative, and available to answer questions
/ provide extra support if needed.


We appreciate the above which has resulted in the appetite of our parent improving, and can see that they enjoy their meals, as well as the provision of coffee / tea / juice / water, cakes / biscuits / fruit in between meals.


Thank you St. Stephens

Reply from Jeanette Matthews, Home Manager at St Stephen'sThank you for taking the time to share this feedback. It's lovely to hear that your parent is enjoying life at St Stephen's Care Home and that you feel supported and informed as a family.
As a team, we work hard to get the balance right between encouraging independence and providing support when it's needed, so it's especially rewarding to hear that this has had such a positive impact. I'm also delighted to hear that your parent is enjoying their meals and the activities on offer.
Thank you again for your kind words. I know they mean a great deal to our whole team.
Best wishes,
Netty
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Review of

St Stephen's

from T D (Daughter of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the care team are so friendly and always welcoming whenever I visit my Mum. I have got to know a few of them so we always have a chat.
My Mum is really settled and comfortable with the staff and residents. I am happy that there are more activities for her to join in with if she wants to. I hope
that on warmer days there are more opportunities for her to be outside and enjoy activities in the fresh air.
Reply from Jeanette Matthews, Home Manager at St Stephen'sThank you for sharing this. We're so pleased your mum feels settled and comfortable at St Stephen's Care Home, and that you've always felt welcomed when visiting.
It's also great to hear that the activities on offer have been a positive for your mum. With the warmer months ahead, we're certainly looking forward to making the most of opportunities to spend more time outdoors and enjoy activities in the fresh air.
Thank you again for your kind feedback, it means a lot to our team.
Best wishes,
Netty
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Review of

St Stephen's

from Wendy D (Friend of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff very helpful. I do my friends hair and the staff are very obliging to make it as easy as possible for myself and friend who is in their care. All the rooms are kept very clean and the staff are very attentive to everyone's needs. The home is very safe and secure with a lovely atmosphere
Reply from Jeanette Matthews, Home Manager at St Stephen'sThank you for sharing your experience of St Stephens. It's lovely to hear that the team are helpful and supportive, especially in making it easier for you to continue doing your friend's hair. Those moments of normality and connection are so important.

Your kind words will mean a great deal to us. Thank you again for taking the time to leave your feedback.

Best wishes,
Netty
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Review of

St Stephen's

from Janet J (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always get a warm friendy welcome from all the staff when I visit my mother. She is well cared for and the staff respect her wishes.
Reply from Jeanette Matthews, Home Manager at St Stephen'sThank you for sharing your experience with us. We're so happy to hear that you always feel warmly welcomed when visiting your mother, and that she is well cared for with her wishes respected. Your feedback means a lot to our team!

Best wishes,
Netty
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Review of

St Stephen's

from Sharon H (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had a difficult situation, my mother has a stroke and was the main carers for my father who has dementia. Dad was placed into emergency respite at St Stephens care home which lasted for 6 weeks. Having dad in a care home was a new experience but the staff especially Andy were amazing, reassuring,
caring and considerate. Dad has a package of care tailored for him. He has his daily paper and and a glass of wine with his supper.
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Review of

St Stephen's

from M T (Daughter-in-law of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would just like to say a big thank you for the thoughtfulness and kindness of the staff at St Stephen's care home.
We had a planned hospital appointment today and everything happened like clockwork, early breakfast, packed lunch (just in case) and on our return a choice of meal still offered.
The
lasagne that was chosen, made in house, was delicious we hear!
Reply from Netty, Home Manager at St Stephen'sThank you for your kind words. Best wishes, Netty
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Review of

St Stephen's

from Sue S (Wife of Resident) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband as been in St Stephens for about 8 weeks he's cared for very well staff are marvellous always ready to help and caring I always get a warm welcome when I visit keep up the good work and thank you all xx
Reply from Netty, Home Manager at St Stephen'sThank you for your kind words. Best wishes, Netty
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Review of

St Stephen's

from Bev C (Wife of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My darling husband had to go into a care home in September 2023 as I could no longer cope alone with his Alzheimer's. As he was funded we had no choice of home and at first I was worried as St Stephens was not like the 'posh' homes I had seen. Tbh it was also a bit chaotic without a full time manager.
BUT once Netty took control at the end of 2023 and gathered her fantastic team around her the place changed beyond recognition. Permanent staff were brought in and properly trained which reduced the pressure on the staff who stayed; the chaos of high turnover ended. The home was decorated and had new furniture and is now very pleasant. An enthusiastic social events team organise an amazing array of entertainments, crafts, visits from animals etc . The food has always been amazing (and plentiful!). Netty takes on board comments made by residents and families.


This home had become my husband's (& my) family until he passed away recently with the calm and compassionate support of all.

Reply from Netty, Home Manager at St Stephen'sThank you so much for your kind words and for recognising the hard work and effort that has gone into making these improvements. I'm so lucky to have an excellent team around me and that we get to make a difference every day. Best wishes, Netty.
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Review of

St Stephen's

from Ann T (Wife of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was diagnosed with dementia in January, his health rapidly declined, I spent months trying to care for him day and night until he was sectioned in May. Never having experienced dementia before it came as a dreadful shock. But from the time he was admitted to St Stephen's in July, the care
he's received has been phenomenal, not only that but the support for me and my family has been amazing. I visit every day and it's wonderful to see the way all the staff care for all the residents, showing compassion and respect for every single person. The food they receive is made from fresh produce and plenty of it. There is a lovely garden, various activities arranged through the week, access to a Dr if necessary, regular visits from a podiatrist and a hairdresser. It's been such a comfort to me and my family to know how well he is being looked after. I can't thank them all enough for all their hard work and smiling faces.
Reply from Netty Matthews, Home Manager at St Stephen'sThank you so much for your heartfelt words. We are so pleased to hear that you and your husband feel supported, and I will be sure to share your feedback with the whole team.
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Review of

St Stephen's

from Michael D (Father of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful and very helpful.
Reply from Netty, Home Manager at St Stephen'sThank you for taking the time to leave us a review. Best wishes,
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Review of

St Stephen's

from J D (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say a big thankyou to all the staff at St Stephens. They have supported me through a very difficult time. Nothing is ever too much trouble. The kindness and care shown to mum has been second to none.
I know mum is safe and well looked after with lots of activities to keep her busy.
I
couldn't wish for more thank you All.
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Review of

St Stephen's

from D M (Daughter of Resident) published on 21 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to the manager and the team at St Stephens Care Home for welcoming my dad and doing such an incredible job looking after him. My dad became a resident here in February 2025 and he could not be happier. All the staff are so friendly, caring and considerate. The atmosphere
In the home is amazing with all residence chatting and joining in with the activities being provided for them. Security is very good and I can now relax knowing he is being cared for and he is safe In a happy and caring environment.
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Review of

St Stephen's

from H H (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident for nearly 12 months and he has received the very best care. All the staff are friendly and very caring. He is very settled and enjoys all the activities that are offered. As family we are always welcomed and kept up to date with how Dad is.
Thank you all
Reply from Netty, Home Manager at St Stephen'sThank you for taking the time to share your experience of our home and the care we provide to Dad. It's always so wonderful to hear praise like this for the team. Best wishes, Netty
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Review of

St Stephen's

from J C (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and care for my mum, she's been here for nearly 11 years and her health is really good for her age, mobility is not so good but when she's nearly 93 I don't expect too much, still has sense of humour and that has a lot to do with the staff. Thank you for caring for her..
Reply from Netty, Home Manager at St Stephen'sThank you for sharing your experience of our home, we're delighted to be of service and look forward to many more years caring for mum. Netty
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Review of

St Stephen's

from Paul D (Son of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has spent nearly the last 2 years at St Stephens. It took her a little time to settle in, as she really wanted to be back at her home in her favourite arm chair. However, staff at St Stephens have worked wonders with her, and now Mum is really settled there.
It's great knowing that Mum is safe,
and looked after extremely well. Her diet is so much better now. She does lots more activities than ever now. They have occasions when they have visits from singers, birds of prey, and lots of other various activities.
The staff are friendly towards myself, and I'm yet to have any problems in all the time I've been visiting.
Keep up the good work!
Reply from Netty Matthews, Home Manager at St Stephen'sThank you for taking the time to share your experience of our home. It is our pleasure to care for your mum, and we hope to see you at our upcoming Easter events! Warm regards, Netty
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Review of

St Stephen's

from Ben W (Son of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care of St Stephens for nearly six months now and I couldn't be happier with the way she has settled in. She loves all the staff members and constantly tells me how nice everyone is to her.
There seems to be a different activity going on every time I visit and when I've been
at meal times the food always looks really good. It is a real weight of my mind to know mum is happy and being well looked after.
Reply from Jeanette Matthews, Home Manager at St Stephen'sWe are so pleased to hear that you are happy with the way your mum has settled in. I will be sure to show this wonderful feedback to our team here at St Stephens Care Home. Best Wishes, Jeanette.
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Review of

St Stephen's

from A T (Wife of Resident) published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers in Worcester Care Home really care for the residents and I'm welcomed when I visit my husband weekly.
Reply from Netty Mathews, Care Home Manager at St Stephen'sThank you for your kind review. We're happy to hear that you feel welcomed during your visits! Warm regards.
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Review of

St Stephen's

from N M (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Entry to St Stephen's is much easier whilst still maintaining security. All staff are friendly, kind, caring and considerate, doing an incredible job. Administration is thorough and efficient. There seems to be good liaison with medical professionals when input is required. Thank you for looking after
my mother who is 95.
Reply from Netty, Home Manager at St Stephen'sThank you for sharing your experience of our home and for your kind comments. I will pass on your thanks.
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Review of

St Stephen's

from Jan G (Daughter of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was 94 yesterday and had the best day. The staff made such a fuss of her. In the afternoon the band played and again she was the centre of attention. The kitchen baked a lovely cake and everyone sang Happy Birthday. It is a long time since I have seen her so animated. Thank you all.
Reply from Jeanette Matthews, Home Manager at St Stephen'sThank you so much for this wonderful review. We are so pleased your mum enjoyed her birthday and that you are happy with her care in our home. Warmest wishes.
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Awards / Recognitions (11)

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