Care Homes Owned by Gold Care Homes in Worcestershire

The care home team were very helpful when we had to move them in quickly. They gave the idea of giving them 2 rooms which one can be used as their own lounge. We have yet to see what activities will be available as they joined when there was an infection outbreak. We have rated the value for money as for 4 stars as we have yet to see the range of activities and they have only been there for 3 weeks.

I have rated the value for money as 4 stars as we have yet to see the range of activities and they have only been there for 3 weeks.

Big Thank You to you All.

Lovely welcoming home needing a weeks respite for my dad, had a look round was lovely, great staff, will definitely be considering this home for my dad. Netty was lovely.

* staff are friendly and informative, and available to answer questions / provide extra support if needed.

We appreciate the above which has resulted in the appetite of our parent improving, and can see that they enjoy their meals, as well as the provision of coffee / tea / juice / water, cakes / biscuits / fruit in between meals.

Thank you St. Stephens

My Mum is really settled and comfortable with the staff and residents. I am happy that there are more activities for her to join in with if she wants to. I hope that on warmer days there are more opportunities for her to be outside and enjoy activities in the fresh air.

I find the staff very helpful. I do my friends hair and the staff are very obliging to make it as easy as possible for myself and friend who is in their care. All the rooms are kept very clean and the staff are very attentive to everyone's needs. The home is very safe and secure with a lovely atmosphere

I always get a warm friendy welcome from all the staff when I visit my mother. She is well cared for and the staff respect her wishes.

We had a difficult situation, my mother has a stroke and was the main carers for my father who has dementia. Dad was placed into emergency respite at St Stephens care home which lasted for 6 weeks. Having dad in a care home was a new experience but the staff especially Andy were amazing, reassuring, caring and considerate. Dad has a package of care tailored for him. He has his daily paper and and a glass of wine with his supper.

The lasagne that was chosen, made in house, was delicious we hear!

My husband as been in St Stephens for about 8 weeks he's cared for very well staff are marvellous always ready to help and caring I always get a warm welcome when I visit keep up the good work and thank you all xx

My darling husband had to go into a care home in September 2023 as I could no longer cope alone with his Alzheimer's. As he was funded we had no choice of home and at first I was worried as St Stephens was not like the 'posh' homes I had seen. Tbh it was also a bit chaotic without a full time manager. BUT once Netty took control at the end of 2023 and gathered her fantastic team around her the place changed beyond recognition. Permanent staff were brought in and properly trained which reduced the pressure on the staff who stayed; the chaos of high turnover ended. The home was decorated and had new furniture and is now very pleasant. An enthusiastic social events team organise an amazing array of entertainments, crafts, visits from animals etc . The food has always been amazing (and plentiful!). Netty takes on board comments made by residents and families.

This home had become my husband's (& my) family until he passed away recently with the calm and compassionate support of all.

My husband was diagnosed with dementia in January, his health rapidly declined, I spent months trying to care for him day and night until he was sectioned in May. Never having experienced dementia before it came as a dreadful shock. But from the time he was admitted to St Stephen's in July, the care he's received has been phenomenal, not only that but the support for me and my family has been amazing. I visit every day and it's wonderful to see the way all the staff care for all the residents, showing compassion and respect for every single person. The food they receive is made from fresh produce and plenty of it. There is a lovely garden, various activities arranged through the week, access to a Dr if necessary, regular visits from a podiatrist and a hairdresser. It's been such a comfort to me and my family to know how well he is being looked after. I can't thank them all enough for all their hard work and smiling faces.

The staff are wonderful and very helpful.

I couldn't wish for more thank you All.

I would like to say a big thank you to the manager and the team at St Stephens Care Home for welcoming my dad and doing such an incredible job looking after him. My dad became a resident here in February 2025 and he could not be happier. All the staff are so friendly, caring and considerate. The atmosphere In the home is amazing with all residence chatting and joining in with the activities being provided for them. Security is very good and I can now relax knowing he is being cared for and he is safe In a happy and caring environment.

Thank you all

Excellent service and care for my mum, she's been here for nearly 11 years and her health is really good for her age, mobility is not so good but when she's nearly 93 I don't expect too much, still has sense of humour and that has a lot to do with the staff. Thank you for caring for her..

Keep up the good work!

There seems to be a different activity going on every time I visit and when I've been at meal times the food always looks really good. It is a real weight of my mind to know mum is happy and being well looked after.