Care Homes Owned by Gold Care Homes in Wiltshire

Dad has been a resident of Kingston House for 6 months now. He is very independant and I was worried that he would find it hard to settle. However, he has settled in better than I could ever have hoped. The staff are wonderful and kind. The food is in his words 'better than excellent' and the activities team are wodnerful and he joins with everything.

I wouldn't hesitate to recommend Kingston House.

She has got her smile back and we can relax as she is in safe, caring hands.

Mum is well cared for as her condition is difficult.

Over all Kingston House is a very welcoming friendly atmosphere, with lots of smiles. Lovely to see such a range of activities going on within the home. You can see all the departments with in the home doing what's best for the all the residents. There are at times concerns, which do get dealt with. Communication between home and family there is room for improvement.

Good, communication was not very good but is improving. Because husband cannot work often left on his own in dining room. Think sometimes he should be first dealt with, as because of his dementia (Lewy body) he imagines all sorts of things like being attacked. Also lastly is talking about standing up because he has waited long time this is dangerous as he would fall, behind the dementia he is intelligent man and will ultimately try to do it one day.

On discharge from hospital after a major operation, I had ten days convalescence respite at Kingston House. Without exception all the staff were kind, caring and respectful, not only to me but to all the residents they dealt with. I felt that nothing was too much trouble for the staff. The food was brilliant- good home cooked food every day. There was a choice of food at every meal and even extra snacks and drinks were available. Special food requests were met if at all possible. My room was good and one or two initial omissions were very soon put right. I would thoroughly recommend Kingstone House.

My cousin was extremely well cared for in the time that she was a resident. I live in Australia and only saw her a couple of times, but when I phoned, they always were able to bring her to the phone. Problem in having a response from the manager at the time, but the workers were excellent.

I am very pleased with the care and attention that the staff of Kingston House provide for my father. They are welcoming when I visit and contact me whenever my father has any requirements and to keep me informed of any issues that arise.

I am very pleased with the attention my sister got at Kingston House. The staff were uniformly friendly, considerate and helpful. I was able to visit whenever I wanted and always found my sister well looked after, even in difficult circumstances. On one occasion four members of staff were helping her change her bedding. They could not know I was approaching the room. I was impressed by the quiet and thoughtful way they were treating my sister - they could not have been more considedrate. When arranging her funeral service I asked for donations to Greensleeves Care, and some of her friends have told me that they have contributed. I passed on a cheque for £50 myself. I had no reservations about Kingston House and really cannot commend the staff there too much.

My wife has Alzheimer's and has been a resident of Kingston House for 12 months. I visit her several times a week as I live close by. The staff keep her clean and well-dressed. Her food and medicines are regularly provided and monitored. The staff are kind and respectful in dealing with her, and the other residents. Separate staff provide daily activities. Overall I feel they meet my wife's needs and provide the right amount of support.

Kingston House has been a wonderful place for my father since January 2024 when we needed care for him. The staff are extremely helpful and welcoming, with total peace of mind that he is being looked after and all his needs met.

My father was a resident of Kingston House for a year, from December 2022 to December 2023. He was always treated with great care, kindness and respect. The staff quickly recognised that humour was a way of encouraging him to engage with them and to participate in the regular activities. He especially enjoyed visits from animals as he was brought up on a farm. We will always be grateful for the care he received and for the staff who went above and beyond to help him. Thank you.

My mum has been at Kingston House since July 2023 and her physical condition has improved considerably in that time. I’m sure she is very challenging at times but the staff are always very kind and patient with her and always keep me informed of any concerns with her health or behaviour. They are always on top of her needs and have managed to get her joining in with activities which she has always refused before. She has moved rooms a couple of times which has always been in her best interests. Recently it has become difficult when I try to leave and they have been fantastic at distracting my mum and making sure she has the minimal amount of distress.

Mum was trying out care homes with a view to a permanent placement. As part of this, she went into Kingston. During the two-week respite care, all of the staff were extremely friendly and helpful. She was made to feel very welcomed and enjoyed all of the activities provided. Her room was lovely. The food was provided to suit her dietary needs. The only thing she didn't like was the lift, which she felt was very small and dark but, because of the nature of the building, could not be larger.

Kingston House has a very good activities schedule including trips outside of the home which Mum enjoys very much.

As a volunteer at this home, I see firsthand the dedication of the staff. Although my role is generally to support on trips out, these trips are part of a wide and varied activity programme that the home offers its residents. Many of the activities are targeted at individuals' interests as well as things that are of general interest.

(With regard to Value for Money below, I am not family and have no idea how much he pays the home).

We are full of gratitude to all the kind and thoughtful people who care for our friend.

Thank you Kingston House.