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Care Homes Owned by Gold Care Homes in London

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Gold Care Homes in London

Only the locations & reviews in London for Gold Care Homes are showing below.

View the details of all 46 locations (with 3831 reviews) owned by Gold Care Homes

Gold Care Homes Locations in London (20)

 - Browse 20 Care Homes owned by Gold Care Homes in London
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Kingston Care Home
Jemmett Close, Coombe Road, Kingston upon Thames KT2 7AJ 
9.8 109 reviews
Kingston Care Home, Kingston upon Thames, London
"This care home is lovely. The staff are very welcoming and helpful. my partners grandma is at the care home and they are very helpful…"   Read all 109 reviews
  • from £1,550 / week
  • 67 Rooms
Location Type Care Home

Kingston Care Home has been refurbished and is located in a residential area close to Kingston General Hospital. The home is close to shops, local amenities and public transport. This care home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Lansdowne Care Home
Claremont Road, Cricklewood, London NW2 1TU 
9.8 181 reviews
Lansdowne Care Home, London, London
"Generally all the staff - carers, activity, nurses - have been excellent. It's a busy home, but they have helped us manage our parents…"   Read all 181 reviews
  • from £1,600 / week
  • 92 Rooms
Location Type Care Home

Lansdowne Care Centre is located in a residential area near the centre of Cricklewood. There are shops near by and local amenities, public transport and road links are convenient. This purpose ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Baugh House
19 Baugh Road, Foots Cray, Sidcup DA14 5ED 
9.7 113 reviews
Baugh House, Sidcup, London
"Very friendly staff and residents seemed very happy , they had an entertainer singing songs for the residents which made them very happy…"   Read all 113 reviews
  • from £1,600 / week
  • 60 Rooms
Location Type Care Home

The services they offer include residential dementia and nursing care. One of Gold Care’s most popular homes, Baugh House is located in Sidcup, Kent. The home is conveniently located off Sidcup ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Beachcroft House Care Home
111 Shirland Road, Maida Vale, London W9 2EL 
9.7 48 reviews
Beachcroft House Care Home, London, London
"I am been received and treated very well. The staff from day one made me feel welcome and at home. I applaud their Attention to…"   Read all 48 reviews
  • 84 Rooms
Location Type Care Home

Welcome to Beachcroft House Care Home Based in the heart of Maida Vale at the back of the BBC studios, Beachcroft House is a new purpose-built home fitted with all new fixtures and opened in ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Burrows House
12 Derwent Road, Penge, London SE20 8SW 
9.7 91 reviews
Burrows House, London, London
"Care home manager and staff extremely helpful and attentive. Assesments thorough and easy. Rooms are spacious and clean. Safe and secure…"   Read all 91 reviews
  • from £1,600 / week
  • 54 Rooms
Location Type Care Home

Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Amy Woodgate House
Nigel Fisher Way, Chessington KT9 2SN 
9.7 51 reviews
Amy Woodgate House, Chessington, London
"My mum is having respite care as her dementia has declined, I couldn't ask for a nicer place for her to be. It's clean, the food is lovely…"   Read all 51 reviews
  • from £1,700 / week
  • 44 Rooms
Location Type Care Home

Amy Woodgate House work to promote independence within a secure, homely environment, ensuring all residents are treated as individuals and with dignity and respect. As a resident of Amy Woodgate ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
St David's Care Home
12 Castlebar Hill, Ealing, London W5 1TE 
9.7 31 reviews
St David's Care Home, London, London
"I am very happy living at St David's care home. The facilities are comfortable and well looked after, and activity room is always a nice…"   Read all 31 reviews
  • from £1,700 / week
  • 76 Rooms
Location Type Care Home

St David's Care Home in Ealing, West London, provides residential and complex nursing care for older people on a long or short term basis. Palliative care is also supported at the home. The skilled ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Charlton Park Care Home
Park Farm, 21 Cemetery Lane, Charlton, Greenwich, London SE7 8DZ 
9.7 53 reviews
Charlton Park Care Home, London, London
"All staff have gone above and beyond for dad from day one of him being here, but especially since he has been end of life. All staff are…"   Read all 53 reviews
  • from £1,700 / week
  • 66 Rooms
Location Type Care Home

Charlton Park Care Home is in an ideal location surrounded by leafy parks and easily accessible transport links into central London. The team at Charlton Park supply 24-hour care for people with ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Nursing Care
Kent House
Augustine Road, Harrow HA3 5NS 
9.6 153 reviews
Kent House, Harrow, London
"Most pleased with the service and care provided by staff and management staff. Highly recommended. Visitors are always welcomed with c…"   Read all 153 reviews
  • from £1,600 / week
  • 40 Rooms
Location Type Care Home

Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road. There is always an event or an ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Brackenbridge House
Brackenhill, Victoria Road, Ruislip HA4 0JH 
9.6 61 reviews
Brackenbridge House, Ruislip, London
"My father has been to a few different care homes, but Brackenbridge is by far the best care home he has been at. A combination of great…"   Read all 61 reviews
  • from £1,600 / week
  • 36 Rooms
Location Type Care Home

Brackenbridge House is set in one and half acres of lawns and gardens with pathways and gardens for residents to enjoy. The home offers 'first class' person-centred care for the over 65's. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Marlborough Court Care Home
7 Copperfield Road, Thamesmead, London SE28 8QA 
9.6 67 reviews
Marlborough Court Care Home, London, London
"I'll be forever grateful for my father to spend his last weeks at Marlborough Court. The level of care and kindness of the staff is…"   Read all 67 reviews
  • from £1,450 / week
  • 83 Rooms
Location Type Care Home

Idyllically set on the riverside, Marlborough Court Care Home provides person-centred care in a home from home environment. Residents benefit from a comfortable and welcoming environment, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Alan Morkill House
88 St Mark's Road, London W10 6BY 
9.5 69 reviews
Alan Morkill House, London, London
"I always find the staff friendly and helpful. My brother looks happy and well cared for. If I need any information regarding his well being…"   Read all 69 reviews
  • from £1,900 / week
  • 49 Rooms
Location Type Care Home

Alan Morkill House, has an impeccable reputation when it comes to delivering exceptional care. The home provides residential care for older people and those who have dementia. The rooms are ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Hillside Nursing Home
North Hill Drive, Harold Hill, Romford RM3 9AW 
9.5 91 reviews
Hillside Nursing Home, Romford, London
"Never did I think that I would speak so highly of a nursing home. That was until a member of my family was placed at Hillside. The staff…"   Read all 91 reviews
  • from £1,550 / week
  • 55 Rooms
Location Type Care Home

Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Norwood Green Care Home
Tentelow Lane, Southall UB2 4JA 
9.3 63 reviews
Norwood Green Care Home, Southall, London
"Very clean, and tidy place, moreover was looking home sweet home where you feel relaxed . Its situated in vert quite , beautiful place…"   Read all 63 reviews
  • from £1,700 / week
  • 92 Rooms
Location Type Care Home

Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment. The home can support people living with a range of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Acton Care Centre
48 Gunnersbury Lane, Acton, London W3 8EF 
9.2 136 reviews
Acton Care Centre, London, London
"Excellent staff, all very friendly and helpful. Delicious food, environment supportive but leaving ones independence too.…"   Read all 136 reviews
  • from £1,850 / week
  • 130 Rooms
Location Type Care Home

Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Peregrine House
350 Hermitage Road, Tottenham, London N15 5RE 
9.2 44 reviews
Peregrine House, London, London
"My relative has settled well into Peregrine House - the routines, good food and staff friendliness have helped to ensure his stay is safe…"   Read all 44 reviews
  • from £1,450 / week
  • 36 Rooms
Location Type Care Home

Peregrine House is suited to the needs of older and younger individuals, they have the facilities and staff that are trained to support their residence with mental health and physical disabilities as ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Drayton Village Care Centre
1 Spring Promenade, West Drayton UB7 9GL 
8.7 58 reviews
Drayton Village Care Centre, West Drayton, London
"We as a family who visit every week all days of the week..really can not express how much we really appriciate everyones care towards our…"   Read all 58 reviews
  • from £1,700 / week
  • 91 Rooms
Location Type Care Home

Rated as 'good' in 5 categories by Care Quality Commission during May 2018. The care home was measured under the strict assessment of CQC, and marked out of 5 area’s which include; Safe, Effective, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Murrayfield Care Home
77 Dysons Road, Edmonton, London N18 2DF 
8.0 43 reviews
Murrayfield Care Home, London, London
"When you lose someone you care and love, it is hard to come to terms with. But to my surprise the staff of Waverly saw my grief, they came…"   Read all 43 reviews
  • from £1,450 / week
  • 74 Rooms
Location Type Care Home

Murrayfield Care Home in Enfield, London offers accommodation for up to 74 adults requiring Nursing or Nursing Dementia Care. Palliative care and end of life care services are provided at the home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Willesden Court Care Home
3 Garnet Rd, Willesden, Willesden NW10 9HX 
Willesden Court Care Home, Willesden, London
  • from £1,650 / week
  • 60 Rooms
Location Type Care Home

NOW OPEN Willesden Court Care Home is now part of the multi award-winning Gold Care Homes group and following refurbishment, re-opened in April 2026. The home offers care and support for ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Vine Lodge
Vine Lane, Hillingdon, Uxbridge UB10 0NF 
Vine Lodge, Uxbridge, London
  • 8 Rooms
Location Type Care Home

Vine Lodge Care Home offers tailored support for up to eight adults with learning disabilities, autism, neurodiverse conditions and a range of complex needs, including epilepsy. Each person has their ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Learning Disability Care

Gold Care Homes Reviews in London (1462)

9.5

Gold Care Homes has a Group Review Score of 9.5 (9.521) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gold Care Homes must have a Review Score.

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Review of

Murrayfield Care Home

from W R (Daughter of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Murrayfield has provided great support to my relative since he entered the home in 2022. There is always an atmosphere of love and friendliness, and the level of care that is provided by the carers and nurses is always heightened by the compassion, love and respect that they show to both the residents
and visitors. They listen well to concerns and treat each resident as an individual, and allow them as much autonomy as they can (depending on each person's capability). They communicate any issues promptly and always seem to value my input. I feel my relative is safe in their care. This is very important as his needs are very high. Whenever I visit, he is generally clean, well-fed and content. I am so grateful.
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Review of

Beachcroft House Care Home

from Natalie C (Granddaughter of Resident) published on 4 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to extend my recognition to all the staff at Beachcroft care home based in London W2. For nearly 10+ years, my Gran has been in the care of this home. My Gran suffers with Dementia, she can at times be a joy, but at other times her behaviour can be challenging.
However, the staff have
maintained to be hardworking, kind, caring and at times amazingly patient. Also, the staff can only behave in this manner because there is good management in place.
I would like to express my gratitude, and I am thankful to all the carers for their support. Once again, I am appreciative of the care and commitment of the whole team.
Once again, thank you so much for the continued support of Beachcroft House Care Home. I am grateful to you and all the staff at Beachcroft Care Home.
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Review of

Beachcroft House Care Home

from G A (Respite Resident) published on 4 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am been received and treated very well.
The staff from day one made me feel welcome and at home.
I applaud their Attention to detail.
Bell answered within 25/30seconds.
Staff carry out their duties diligently with smile at all times.
Credit to the training received.
They saved my life several
times.
Hospital appointments arranged
Transport booked on time
Medication administered
Meals served
I appreciate attention to detail
Laundry collected and returned
Cannot thank them enough.
Takes care of my personal problems
I cannot thank them enough.
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Review of

Beachcroft House Care Home

from Fozia F (Daughter of Resident) published on 4 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was moved to Beachcroft House due to mobility issues and and she could not have been in a better place. The Manager and Staff made sure her room had all the right equipment for her needs before she arrived. The staff treat residents with dignity and kindness and the atmosphere is fun and positive. They
genuinely care about the residents happiness and want them to feel like they are family. Two very special people, Adeola and Mary went above and beyond and treated Mum as if she was their own Mother. They made her feel at home and they regularly kept us updated on her health which we very important to us. We never worried about her safety or comfort as we knew she was in good hands.
Sadly my Mother passed away but the greatest comfort we had was that both Adeola and Mary were with her when she left this world as she loved them both. We are eternally grateful to them and to Beachcroft for being a loving home for my Mother in the last few months of her life.
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Review of

Acton Care Centre

from Mags B (Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, all very friendly and helpful. Delicious food, environment supportive but leaving ones independence too.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for your kind feedback! We're so pleased you've found our incredible team friendly and helpful, our food delicious and that the balance between having a supportive environment and independence feels right.

Thank you again for taking the time to share this.

Best wishes,
Welmar
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Review of

Baugh House

from David D (Friend of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff and residents seemed very happy , they had an entertainer singing songs for the residents which made them very happy ,lunch looked good and plenty of soft drinks too !
All in all a pleasant visit
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for your kind words, it's really appreciated.

It's lovely to hear you enjoyed your visit and that the atmosphere in our home felt so positive. Our singing and live entertainment sessions are always a favourite with our wonderful residents, so it's nice to know that came across.

Thank you again for taking the time to share your thoughts.

Best wishes,
Alejandro
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Review of

Burrows House

from P M (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home manager and staff extremely helpful and attentive. Assesments thorough and easy. Rooms are spacious and clean. Safe and secure environment, especially for dementia patients. Overall a wonderful experience for my mother, the staff were extremely patient when she moved in helping her adapt.
Reply from Maryam Timamy, General Manager at Burrows HouseThank you for sharing this, it's really lovely to hear.
We're so pleased your mother's move into Burrows House was a positive experience and that the team were able to support her so patiently as she settled in. We know that adjusting to a new home can take time, so helping someone feel comfortable and reassured is incredibly important to us.
It's also wonderful to hear your kind comments about our team and home. Thank you again for taking the time to share your experience.
Best wishes,
Maryam
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Review of

Kingston Care Home

from Jennan M (Friend of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is lovely. The staff are very welcoming and helpful. my partners grandma is at the care home and they are very helpful towards her and kind to her. If one of us has an inquiry all the staff members and manager are very kind and nice.


The home is very clean and receptionist are always

happy and say hello and goodbye, to myself, my partner and his aunties. When we come and visit Grandma.


Thank you for everything you are doing for her to make her feel comfortable and safe.

Reply from Alex Teixeira, Home Manager at Kingston Care HomeThank you for sharing this, it's really lovely to hear.

We're so pleased your partner's grandma is being cared for with such kindness and that you've found our team welcoming and helpful whenever you visit. It's nice to know those everyday moments, like being greeted with a smile, make a difference too.

Knowing she feels comfortable and safe means so much, and your kind words mean a great deal to us all at Kingston Care Home. Thank you again for taking the time to share your experience.

Best wishes,
Alex
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Review of

Hillside Nursing Home

from C B (Relative of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Never did I think that I would speak so highly of a nursing home. That was until a member of my family was placed at Hillside. The staff are guided by a truly remarkable manager and everyone is treated like family, whether you are a resident, employee or a visitor. Your family are treated with the same
love as they would offer their own family. It's a very special place.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for such kind and heartfelt words. It truly means a great deal to all of us here at Hillside Nursing Home.

To hear that your experience has changed your perception in such a positive way is incredibly special. We care deeply about creating a home where residents, families and visitors all feel valued, respected and genuinely cared for, so it's wonderful to know that this has come through.

Your comments about the team and the atmosphere within the home mean so much to us all. Thank you again for taking the time to share this, it is truly appreciated.

Best wishes,
Maribelle
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Review of

Burrows House

from Steve L (Nephew of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Burrows House are extremely friendly and care for my aunt with exceptional kindness, understanding and attention. They go above and beyond to support their residents and to engage them in uplifting and inspiring activities. The highlight of my visit today was a St Patrick's Day party, where
all of the residents were involved and the staff expended endless amounts of energy to make the occasion a wonderful event for everyone present. But perhaps most importantly, in spite of all my aunt's frailties she feels safe, secure and happy there.
Reply from Maryam Timamy, General Manager at Burrows HouseThank you for sharing such a lovely review. It's wonderful to hear how well your Aunt is cared for and that she feels safe, happy and supported at Burrows House.
We're so pleased you were able to join the St Patrick's Day celebrations, it was a fantastic day and a great example of how much thought and energy the team put into creating meaningful moments for our wonderful residents. It's always even more special when family and friends can be part of those occasions too.
Your kind words about our team's care and support mean a great deal to us all here. Thank you again for taking the time to share your experience.
Best wishes,
Maryam
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Review of

Norwood Green Care Home

from Tim M (Regular Volunteer) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit a resident as part of a group. We are all volunteers and visit people in care homes and in their homes as well. My experience of visiting Norwood Green Care Home is a very positive one as the staff are friendly and helpful. I could recommend it to any family who may be thinking of placing a
loved one in a care home for their care.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeFirstly, thank you for volunteering at our home and for giving up some of your time to put a smile on our residents' faces. We appreciate you taking the time to share your experience also. Best wishes from all of us, Miguel
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Review of

Norwood Green Care Home

from D A (Friend of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very clean, and tidy place, moreover was looking home sweet home where you feel relaxed . Its situated in vert quite , beautiful place opposite the park which gives residents fresh air and nice feeling.
Over all very beautiful place.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for leaving us such a lovely review. Best wishes, Miguel
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Review of

Kingston Care Home

from Steve P (Nephew of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent Care home I cannot praise the care my Aunty received highly enough. The home is extremely well run is very kind and compassionate and all members of staff we engaged with were brilliant from the receptionist to the carers and nurses and a special mention to the manager who was exceptional.My
Aunty arrived in Kingston Care Home in a very confused state and in poor health
After 3 months she has improved enormously thanks to the kindness and patience of all the team.My Aunty was treated with respect and dignity, I was impressed with the level of professionalism shown by all the staff combined with the relaxed atmosphere.I would highly recommend Kingston and would sincerely like to thank everyone for the care my Aunty received over her stay.
Reply from Alex Teixeira, Home Manager at Kingston Care HomeThank you for taking the time to share your experience of our home. I'm so pleased to read how our teams professionalism, kindness and patience shone through. Best wishes, Alex
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Review of

Baugh House

from Linda W (Friend of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited friends today. First time visiting at Baugh House and was very impressed with the home. Checking in at reception was straightforward and we were escorted to a lounge, offered tea & biscuits before our friends were brought to the lounge. Everyone we met during our time visiting were friendly
and caring. The home was warm, clean and in a good location with lovely views out of the windows.
Reply from Alejandro Reytor, Home Manager at Baugh HouseThank you for sharing your experience of our home. Best wishes, Alejandro
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Review of

Burrows House

from Mary C (Friend of Resident) published on 1 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend had a month's respite care at Burrows House, and I was very satisfied with the care he received. The staff could not have been more helpful and caring. I would be happy for him to return to Burrows in the future.
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for sharing your experience and for your kind words. Best wishes, Maryam
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Review of

Hillside Nursing Home

from Janine T (Daughter of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing care home! Not only are the team friendly, kind, fun and professional but they have looked after dad so well that he is looking better, well fed and very happy. There is always a smiling face and nothing is too much trouble. It's a well run care home and we always feel welcome! Great
activities for the residents and very inclusive. Thank you Hillside Care Home
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you so much for such a lovely review. It's really nice to hear how well your dad is doing and that he's happy and being so well looked after at Hillside Nursing Home.

It means a lot to know you feel welcome when you visit, and that the team's warmth and friendliness come across so clearly. We're also glad the activities and inclusive feel of the home have made a difference.

Thank you again for your kind words, they'll mean a lot to our whole team.

Best wishes,
Maribelle
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Review of

Charlton Park Care Home

from Zena B (Daughter-in-law of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have gone above and beyond for dad from day one of him being here, but especially since he has been end of life. All staff are caring, kind, compassionate and supportive to both resident and family
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Review of

Beachcroft House Care Home

from C R (Niece of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Today I visited Carolina, residing at room 52. It was 15:07 when I arrived and I found her at the lounge, half way through pants down, soiled, dirty and left sleeping unwashed. I immediately called the attention of 1 women who's said the she's all alone and cannot clean her. She has to deal with loads
today and there's no staff. Mind you, I don't go on normal days and I go on random days and this has always been the response to me every time I see others unattended. This time it was Carolina being ignored. She must've fallen asleep waiting for help. Luckily I was there otherwise it might've been hours till she's seen. I even offered to clean her up myself if no one wanted to but another lady came and sent her back to her room and wash. Before she washed her she told me that Carolina has been spitting and hurting them and that one staff was injured because of her. I asked how come she can do this? She's 83 fragile, can't walk and stand properly to hit someone. This is not good.
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Review of

Hillside Nursing Home

from Lesley R (Daughter of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sad to say the level of care was absolutely appalling and the room was awful dad walked talked and was self caring he just needed a bit of guidance. This was like a military operation, I got there they gave him a shaved head he is a man that always loved his mid length hair, we were not even consulted
, he was the given mild sedation to settle him in as he was not sleeping within 2 days he could not walk could not eat and they put pads on him that upset him so much day 5 he was in hospital with a severe infection , he is now in a new home, walks talks and no pads self caring , he is now the person he was before he got there. I felt quite intimidated when I tried to ask questions in the office I had 4 people at me a absolute disgrace
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Review of

Alan Morkill House

from R B (Stepson of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived at the facility at 12.30 pm on Friday 20th February 2026 to visit my Stepmother whom I visit every few months as I live away from London. I was led to her room by a member of staff who was very polite. My Stepmother told me that she was very happy at the "House", and she had everything she
needed. Her room was very clean and whilst visiting a member of staff brought her lunch and later a desert.
I had a chat with The General Manager in his office, who was very impressive and informative and was well versed as to the mental health situation of my Stepmother.
Generally, I was very happy of her care in the facility.
Reply from Emmanuel Torsoo, Home Manager at Alan Morkill HouseThank you for taking the time to share your visit to Alan Morkill House. It's really reassuring to hear that your stepmother feels happy and settled, and that she feels she has everything she needs.

We're pleased that you felt welcomed by the team and that your visit gave you a chance to see how well she is being cared for. Knowing families leave feeling reassured means a lot to us.

Thank you once again for your kind feedback.

Best wishes,
Emmanuel
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Awards / Recognitions (11)

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