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Care Homes Owned by Gold Care Homes in London

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Gold Care Homes in London

Only the locations & reviews in London for Gold Care Homes are showing below.

View the details of all 46 locations (with 3780 reviews) owned by Gold Care Homes

Gold Care Homes Locations in London (20)

 - Browse 20 Care Homes owned by Gold Care Homes in London
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Beachcroft House Care Home
111 Shirland Road, Maida Vale, London W9 2EL 
9.9 44 reviews
Beachcroft House Care Home, London, London
"My dad was send to the care home since 7 of October 2025 until now he still there the 28 01 2026. We notice a very big improvement in his…"   Read all 44 reviews
  • 84 Rooms
Location Type Care Home

Welcome to Beachcroft House Care Home Based in the heart of Maida Vale at the back of the BBC studios, Beachcroft House is a new purpose-built home fitted with all new fixtures and opened in ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Kingston Care Home
Jemmett Close, Coombe Road, Kingston upon Thames KT2 7AJ 
9.8 107 reviews
Kingston Care Home, Kingston upon Thames, London
"Our relative is comfortable in a clean tidy room and seems happy in his unfortunate circumstances. Staff helpful and friendly in a caring…"   Read all 107 reviews
  • from £1,500 / week
  • 67 Rooms
Location Type Care Home

Kingston Care Home has been refurbished and is located in a residential area close to Kingston General Hospital. The home is close to shops, local amenities and public transport. This care home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Lansdowne Care Home
Claremont Road, Cricklewood, London NW2 1TU 
9.8 181 reviews
Lansdowne Care Home, London, London
"Generally all the staff - carers, activity, nurses - have been excellent. It's a busy home, but they have helped us manage our parents…"   Read all 181 reviews
  • from £1,300 / week
  • 92 Rooms
Location Type Care Home

Lansdowne Care Centre is located in a residential area near the centre of Cricklewood. There are shops near by and local amenities, public transport and road links are convenient. This purpose ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Amy Woodgate House
Nigel Fisher Way, Chessington KT9 2SN 
9.7 51 reviews
Amy Woodgate House, Chessington, London
"My mum is having respite care as her dementia has declined, I couldn't ask for a nicer place for her to be. It's clean, the food is lovely…"   Read all 51 reviews
  • from £1,700 / week
  • 44 Rooms
Location Type Care Home

Amy Woodgate House work to promote independence within a secure, homely environment, ensuring all residents are treated as individuals and with dignity and respect. As a resident of Amy Woodgate ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
St David's Care Home
12 Castlebar Hill, Ealing, London W5 1TE 
9.7 31 reviews
St David's Care Home, London, London
"I am very happy living at St David's care home. The facilities are comfortable and well looked after, and activity room is always a nice…"   Read all 31 reviews
  • from £1,600 / week
  • 76 Rooms
Location Type Care Home

St David's Care Home in Ealing, West London, provides residential and complex nursing care for older people on a long or short term basis. Palliative care is also supported at the home. The skilled ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Baugh House
19 Baugh Road, Foots Cray, Sidcup DA14 5ED 
9.7 111 reviews
Baugh House, Sidcup, London
"My mum Was in hospital for three months and she did not want too go in too a care home she was very unhappy she arrived in Friday confused…"   Read all 111 reviews
  • from £1,500 / week
  • 60 Rooms
Location Type Care Home

The services they offer include residential dementia and nursing care. One of Gold Care’s most popular homes, Baugh House is located in Sidcup, Kent. The home is conveniently located off Sidcup ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Kent House
Augustine Road, Harrow HA3 5NS 
9.6 153 reviews
Kent House, Harrow, London
"Most pleased with the service and care provided by staff and management staff. Highly recommended. Visitors are always welcomed with c…"   Read all 153 reviews
  • from £1,500 / week
  • 40 Rooms
Location Type Care Home

Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road. There is always an event or an ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Brackenbridge House
Brackenhill, Victoria Road, Ruislip HA4 0JH 
9.6 61 reviews
Brackenbridge House, Ruislip, London
"My father has been to a few different care homes, but Brackenbridge is by far the best care home he has been at. A combination of great…"   Read all 61 reviews
  • from £1,500 / week
  • 36 Rooms
Location Type Care Home

Brackenbridge House is set in one and half acres of lawns and gardens with pathways and gardens for residents to enjoy. The home offers 'first class' person-centred care for the over 65's. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Burrows House
12 Derwent Road, Penge, London SE20 8SW 
9.6 88 reviews
Burrows House, London, London
"Mum has been resident of Burrows House for about 2 years. Her carers are very attentive and kind to her. She has been happy here and enjoys…"   Read all 88 reviews
  • from £1,400 / week
  • 54 Rooms
Location Type Care Home

Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Charlton Park Care Home
Park Farm, 21 Cemetery Lane, Charlton, Greenwich, London SE7 8DZ 
9.6 52 reviews
Charlton Park Care Home, London, London
"Every member of staff is helpful, polite, cheerful and kind. There is a calm atmosphere and all facilities are clean and tidy. I felt…"   Read all 52 reviews
  • from £1,500 / week
  • 66 Rooms
Location Type Care Home

Charlton Park Care Home is in an ideal location surrounded by leafy parks and easily accessible transport links into central London. The team at Charlton Park supply 24-hour care for people with ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Nursing Care
Marlborough Court Care Home
7 Copperfield Road, Thamesmead, London SE28 8QA 
9.6 67 reviews
Marlborough Court Care Home, London, London
"I'll be forever grateful for my father to spend his last weeks at Marlborough Court. The level of care and kindness of the staff is…"   Read all 67 reviews
  • from £1,400 / week
  • 83 Rooms
Location Type Care Home

Idyllically set on the riverside, Marlborough Court Care Home provides person-centred care in a home from home environment. Residents benefit from a comfortable and welcoming environment, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Alan Morkill House
88 St Mark's Road, London W10 6BY 
9.5 69 reviews
Alan Morkill House, London, London
"I always find the staff friendly and helpful. My brother looks happy and well cared for. If I need any information regarding his well being…"   Read all 69 reviews
  • from £1,800 / week
  • 49 Rooms
Location Type Care Home

Alan Morkill House, has an impeccable reputation when it comes to delivering exceptional care. The home provides residential care for older people and those who have dementia. The rooms are ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Hillside Nursing Home
North Hill Drive, Harold Hill, Romford RM3 9AW 
9.5 89 reviews
Hillside Nursing Home, Romford, London
"Mum has been in for a couple of weeks now, and our first impression is one of a friendly caring environment. The office team as well as the…"   Read all 89 reviews
  • from £1,450 / week
  • 55 Rooms
Location Type Care Home

Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Acton Care Centre
48 Gunnersbury Lane, Acton, London W3 8EF 
9.3 135 reviews
Acton Care Centre, London, London
"My mother is a resident at Acton Care Centre, and overall her care has been excellent. The staff are consistently kind, respectful and…"   Read all 135 reviews
  • from £1,700 / week
  • 130 Rooms
Location Type Care Home

Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Peregrine House
350 Hermitage Road, Tottenham, London N15 5RE 
9.2 44 reviews
Peregrine House, London, London
"My relative has settled well into Peregrine House - the routines, good food and staff friendliness have helped to ensure his stay is safe…"   Read all 44 reviews
  • from £1,400 / week
  • 36 Rooms
Location Type Care Home

Peregrine House is suited to the needs of older and younger individuals, they have the facilities and staff that are trained to support their residence with mental health and physical disabilities as ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Norwood Green Care Home
Tentelow Lane, Southall UB2 4JA 
9.1 61 reviews
Norwood Green Care Home, Southall, London
"Staff work very hard to care for the residents. Staff are always friendly and take the time to speak to family members. My aunt is happy…"   Read all 61 reviews
  • from £1,500 / week
  • 92 Rooms
Location Type Care Home

Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment. The home can support people living with a range of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Drayton Village Care Centre
1 Spring Promenade, West Drayton UB7 9GL 
9.0 58 reviews
Drayton Village Care Centre, West Drayton, London
"We as a family who visit every week all days of the week..really can not express how much we really appriciate everyones care towards our…"   Read all 58 reviews
  • from £1,600 / week
  • 91 Rooms
Location Type Care Home

Rated as 'good' in 5 categories by Care Quality Commission during May 2018. The care home was measured under the strict assessment of CQC, and marked out of 5 area’s which include; Safe, Effective, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Murrayfield Care Home
77 Dysons Road, Edmonton, London N18 2DF 
8.8 42 reviews
Murrayfield Care Home, London, London
"When you lose someone you care and love, it is hard to come to terms with. But to my surprise the staff of Waverly saw my grief, they came…"   Read all 42 reviews
  • from £1,300 / week
  • 74 Rooms
Location Type Care Home

Murrayfield Care Home in Enfield, London offers accommodation for up to 74 adults requiring Nursing or Nursing Dementia Care. Palliative care and end of life care services are provided at the home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Willesden Court Care Home
Opening Mar 2026
3 Garnet Rd, Willesden, London NW10 9HX 
Willesden Court Care Home, London, London
  • from £1,350 / week
  • 60 Rooms
Location Type Care Home

Opening early 2026! Willesden Court Care Home is now part of the multi award-winning Gold Care Homes group and following refurbishment, will be re-opening in February 2026. The home will ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Vine Lodge
Vine Lane, Hillingdon, Uxbridge UB10 0NF 
Vine Lodge, Uxbridge, London
  • 8 Rooms
Location Type Care Home

Vine Lodge Care Home offers tailored support for up to eight adults with learning disabilities, autism, neurodiverse conditions and a range of complex needs, including epilepsy. Each person has their ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Learning Disability Care

Gold Care Homes Reviews in London (1444)

9.5

Gold Care Homes has a Group Review Score of 9.5 (9.546) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gold Care Homes must have a Review Score.

Overall Experience
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Reviewer Connection to Gold Care Homes
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Review of

Alan Morkill House

from R B (Stepson of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived at the facility at 12.30 pm on Friday 20th February 2026 to visit my Stepmother whom I visit every few months as I live away from London. I was led to her room by a member of staff who was very polite. My Stepmother told me that she was very happy at the "House", and she had everything she
needed. Her room was very clean and whilst visiting a member of staff brought her lunch and later a desert.
I had a chat with The General Manager in his office, who was very impressive and informative and was well versed as to the mental health situation of my Stepmother.
Generally, I was very happy of her care in the facility.
Reply from Emmanuel Torsoo, Home Manager at Alan Morkill HouseThank you for taking the time to share your visit to Alan Morkill House. It's really reassuring to hear that your stepmother feels happy and settled, and that she feels she has everything she needs.

We're pleased that you felt welcomed by the team and that your visit gave you a chance to see how well she is being cared for. Knowing families leave feeling reassured means a lot to us.

Thank you once again for your kind feedback.

Best wishes,
Emmanuel
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Review of

Burrows House

from Annette H (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been resident of Burrows House for about 2 years. Her carers are very attentive and kind to her. She has been happy here and enjoys the activities, she likes getting her nails done and hair cuts and parties very much. Staff always communicate well with her family, and make visiting a very pleasent
experience
Reply from Maryam Timamy, General Manager at Burrows HouseThank you for sharing this. It's really lovely to hear that your mum has been happy at Burrows House and that the team have been so kind and attentive with her.
We're especially glad she enjoys the activities, and things like getting her nails and hair done and joining in with the parties. Those moments can make such a difference to day-to-day life.
It's also nice to know that you've felt welcomed when visiting and kept well informed. Thank you once again, your kind words mean a lot to us!
Best wishes,
Maryam
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Review of

Baugh House

from R J (Granddaughter of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regurlary visit my Nan & visit for special ocassions. The entertainment staff go out their way to make it special when celebrating birthdays, mothers day etc. There are many members of staff who are happy to see you, and feel like friends. They care for the residents and that shows. The entertainment
staff areby far my favourite
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for sharing your experience of Baugh House. It's so nice to hear that your visits with your nan are made even more special by the activities team, especially during celebrations like birthdays and Mother's Day.
We're also really pleased that the team have made you feel so welcome and that many of them feel more like friends when you visit. Creating that warm, familiar atmosphere is so important to us, for both our residents and their families.
Thank you again for taking the time to leave your review.
Best wishes,
Alejandro
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  • Cleanliness
  • Treated with Dignity
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  • Rooms
  • Value for Money
Review of

Hillside Nursing Home

from Raymond C (Husband of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife of Sixty three years has been at Hillside for Five years with cronic Dementia , The staff have looked after her with care dignity and patience. I cannot find one thing that i can find fault with
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for sharing such kind words about Hillside. Caring for someone you have shared so many years with is never easy, and it means a great deal to hear that your wife has been looked after with such care, dignity and patience.

Our team work very hard to support residents with compassion and understanding, so knowing that this has given you reassurance over the past five years truly means a lot.

Thank you again for taking the time to share your experience. Your words mean a great deal to everyone at Hillside.

Best wishes,
Maribelle
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  • Treated with Dignity
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Review of

Kent House

from Jagdish J (Son of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most pleased with the service and care provided by staff and management staff. Highly recommended. Visitors are always welcomed with care.
Reply from Ebenezer Azigwe, Home Manager at Kent HouseThank you for your kind feedback about Kent House. It's lovely to hear that you've been pleased with the care and support provided by both the staff and management team.

We're especially glad that you feel welcomed when visiting. Creating a warm and supportive environment for residents and their loved ones is very important to us.

Thank you again for your recommendation and for taking the time to share your experience.

Best wishes,
Ebe
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Review of

Hillside Nursing Home

from Stefan T (Son-in-law of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in for a couple of weeks now, and our first impression is one of a friendly caring environment. The office team as well as the HCAs have looked after her, and if needed ensured that she is safe, at the same time saying no when necessary. Mum is very independently minded and appears to be
settling in nicely.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for taking the time to share your first impressions of Hillside Nursing Home. It's lovely to hear that your mum has been settling in well and that the home has felt friendly and caring from the start. We're also incredibly pleased that both the office team and care staff have been able to support her while also respecting her independence. Finding that balance is so important, especially when adjusting to a new environment.

Your feedback means a lot to the whole team. Thank you again for sharing your experience.

Best wishes,
Maribelle
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Review of

Baugh House

from L R (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum
Was in hospital for three months and she did not want too go in too a care home she was very unhappy she arrived in Friday confused and with in 24 hours she has been treated with the up most respect seeing her managing too eat and drink independently clean and dressed smiling the team have made
her very comfortable and happy with in 5 days she is thriving they have helped me as well feel
Welcome
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for sharing your experience. We know moving into a care home after spending a while in hospital can feel like a big and worrying change, so it's really lovely to hear how quickly your mum has settled in.
Seeing her comfortable, smiling and regaining her independence with eating and drinking must mean so much. We're so pleased our team have been able to support her with such kindness and respect during those first few days. It's also wonderful to hear that you've felt welcomed and supported too. Your feedback will mean a great deal to everyone at Baugh House.
Thank you again for taking the time to write such kind words.
Best wishes,
Alejandro
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Review of

Baugh House

from Susan J (Daughter of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a big 'Thank you' to the entertainment team for making Mum's birthday so special today.
All the staff go out of their way to help & look after Mum, who can sometimes be difficult. They have all taken the time to get to know her and understand her needs.
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for taking the time to share this lovely feedback. We're so pleased to hear that your mum's birthday was made special by the activities team, and that it was a memorable day for her. It also means a great deal to know that you can tell our team have taken the time to get to know your mum and understand her needs. Providing that kind of thoughtful, personalised care is so important to us.
Your kind words will be shared with the whole team at Baugh House. Thank you again for your appreciation.
Best wishes,
Alejandro
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Review of

Baugh House

from D M (Sister-in-law of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law has been a resident in Baugh House for nearly two years, and the family has been very pleased with the kindness and compassion shown by all the staff. At the beginning, and as a result of her dementia, she presented with some fairly challenging behaviour at times, but the staff were
very patient with her and were able to channel her energy into more positive pursuits. The manager, Alejandro, has gone out of his way, together with the staff, to find out about her interests and hobbies so that appropriate activities can be enjoyed by her.
All the staff are easy to talk to, ranging from the welcome from the receptionist to the interactions with the medical staff and management. My sister-in-law is settled at Baugh House and whilst she's very pleased to see family members, she's never sad when we leave. Baugh House is her home and she's very happy there.
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for sharing your experience of Baugh House. It's wonderful to hear that your sister-in-law has settled so well over the past two years and that the kindness and compassion of the team have made such a positive difference.
We're especially pleased that our team have taken the time to understand her interests and find activities she enjoys. Supporting each resident as an individual is so incredibly important to us, and it's lovely to hear that this has helped her feel happy and at home. Thank you again for your thoughtful feedback.
Best wishes,
Alejandro
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Review of

Lansdowne Care Home

from L W (Friend of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
This is a difficult review to write. In the beginning, the care at Lansdowne was very good. However, since the home changed ownership and the care home manager changed, standards declined rapidly. The majority of nurses and carers truly cared about the residents but there were problems with some of
the staff, and the way in which emergencies were dealt with, especially at night. Quite often, my friend was left in her room alone, even during activity time. Also, the food was not very good, sometimes just a sandwich for main meal. These issues were raised with the management team; and while an effort was made to improve matters, many troubling issues still remained. When our concerns were not fully resolved, the management solution was to evict a frail, vulnerable 96-year-old, arguing that they could not meet high expectations, despite promoting themselves as specialists in nursing care and complex dementia. I am sad to see such a decline at Lansdowne, and take no joy in posting this.
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Review of

Lansdowne Care Home

from K S (Daughter of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
When we first came across Lansdowne, we were impressed by the welcoming mangement and lovely staff team; and for the first couple of months, we were happy with the care my mother received. Sadly, however, the ownership/management changed and, with it, the attitude towards the care of the residents.


Its

not often a care home evicts a resident because a relative has raised concerns about the care on offer. But that is just what happened to my very elderly, very frail mum. This care home, promoting itself as specialist in dementia and nursing, evicted her while she was in hospital, leaving her nowhere to go, and extending her hospital stay by two weeks while we found a more welcoming care home, where she is now being well-cared for.


The staff team are (mostly) still lovely; but this new management have made it difficult for anyone to raise concerns about the care their relatives receive, without risk of eviction, and are slowly eroding everything that made Lansdowne the place it was.

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Review of

Baugh House

from Ann R (Daughter of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was at Baugh House for just over four years. In that time many of the staff became friends with her and enjoyed hearing about her childhood on the farm. I cannot fault the excellent care and attention that she received, as nothing was too much trouble for the staff. I would fully recommend Baugh
House for your love one.
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for sharing your experience of Baugh House. It's so heart warming to hear that your mum built meaningful friendships throughout her time at Baugh House. We can just imagine how special it must have been for the team to listen to her stories about her childhood on the farm.
It means a great deal to know you felt her care and attention were excellent, and that nothing was ever too much trouble. Your recommendation is truly appreciated and your kind words will be shared with the whole team.
Wishing you all the best,
Alejandro
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Review of

Kingston Care Home

from Anthony D (Relative of Resident) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our relative is comfortable in a clean tidy room and seems happy in his unfortunate circumstances. Staff helpful and friendly in a caring environment.
We consider the overall presentation of the home and the staff to be in good order .
Reply from Alex, Home Manager at Kingston Care HomeThank you for sharing your experience of our home. Best wishes, Alex
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Review of

Brackenbridge House

from Margaret C (Respite Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very satisfied with their care and attention here after my two operations, the room was spotless and all the staff were kind and helpful. It was very reassuring to have somewhere comfortable and caring to stay whilst recovering and I am grateful to them for their assistance.
Reply from Florence Gamino, Home Manager at Brackenbridge HouseThank you for choosing our home to help in your recovery. Wishing you the very best, Florence
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Review of

Acton Care Centre

from T R (Son of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident at Acton Care Centre, and overall her care has been excellent. The staff are consistently kind, respectful and attentive, and she is always treated with dignity. Communication with family has been good, and we feel confident that she is safe and well cared for at all times. The
centre is clean, well run and has a calm, welcoming atmosphere. Although she has limited ability to participate in activities, staff take her out in a wheelchair to the communal area so she can be included in daily life. The care home offers additional services, such as a manicure service, which we pay for, and the staff wash her hair. These make a difference. The only minor drawback is the size of the room, which can feel cramped when more than 2 family members visit at the same time. We cannot really comment on value for money as we have no direct comparison with other care homes, but based on our experience standard of care and staff commitment has been excellent.
Reply from Welmar Patarata, Home Manager at Acton Care CentreThank you for sharing your experience of Acton Care Centre. It's really lovely to hear that your mother is being cared for with such kindness and respect, and that you feel confident she is safe and well looked after. It's especially nice to hear that staff make the effort to take her into the communal areas so she can still be part of daily life as we know it's those small, thoughtful actions that can make such a difference.

We also appreciate you mentioning the room size, and we value that honest feedback. Thank you again for taking the time to leave such considered comments. It truly means a lot to us!

Best wishes,
Welmar
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Review of

Charlton Park Care Home

from Susan T (Next of Kin) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff is helpful, polite, cheerful and kind. There is a calm atmosphere and all facilities are clean and tidy. I felt well-looked after as a visitor, and could see that my next of kin's needs and requests were being met. It is reassuring to meet members of the rehabilitation team and
to be included in the care plan. Thanks to all the staff.
Reply from Harriet Kobusingye, Home Manager at Charlton Park Care HomeThank you for your kind words about Charlton Park. It's wonderful to hear that you experienced such a calm and welcoming atmosphere, and that the team made you feel well looked after during your visits.

We're especially pleased that you felt included in the care planning process and had the opportunity to meet the rehabilitation team. Working closely with families and keeping communication open is so important to us!

Thank you again for taking the time to share your experience.

Best wishes,
Harriet
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Review of

Hillside Nursing Home

from M G (Brother of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am entirely content with the level of care given to my brother by all staff at the home. It seems to me to be a warm and friendly environment for all the residents, and I have heard nothing from other people to change that view. On a slightly critical note, I am glad that the home decided not to go
ahead with a proposed new policy of residents having to see their visitors solely in their rooms, not the lounge. Common sense prevailed.
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Review of

Hillside Nursing Home

from Tammy D (Daughter of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely Mum was looked after so well at Hillside Nursing Home. Mum was there for a year and a half and was always treated with such dignity and respect. She was always clean and tidy and her room was spacious and clean. The care was evident in the way that the lovely staff treated Mum. Last week
Mum deteriorated quite quickly and sadly passed on the 4th February. Mum was kept so comfortable by the home during her last days.
My Dad visited Mum every day that she was at Hillside, except for 2 weeks when he had an operation. He was always made to feel welcome as was I. Myself and Dad were always kept up to date with Mum's care.
Hillside is so supportive of residents' families/friends in my opinion and it is a happy Care Home.
I cannot thank Hillside enough for all that they did for my Mum x
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for sharing your experience of Hillside. It means so much to us to know that your Mum was cared for with dignity and kindness throughout her time here, and that she was kept comfortable and settled, especially in her final days.

We know how difficult these times can be for families, so it's reassuring to hear that you felt welcomed, supported and kept informed because creating a warm, caring environment for both residents and their loved ones is something we truly believe in.

Your kind words will be shared with the team, who will take great comfort in knowing the care they provided made a difference. Thank you again for taking the time to write such a thoughtful review.

Best wishes,
Maribelle
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Review of

Baugh House

from Deborah R (Partner of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had an excellent experience with this care home, whilst my partner has been here. The staff are consistently kind, compassionate, and professional. It is clear they generally care about the well being of its residents. My partner has been treated with dignity and respect at all times, and his
individual needs have always been met with patience and understanding, communication has been very good which gives me real reassurance and peace of mind. The manager is excellent & easy to talk to.
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseHi Deborah,
Thank you so much for your kind and thoughtful review. It really means a great deal to all of us at Baugh House to hear that you and your partner have had such a positive experience.
Our team works hard to provide kind, compassionate care and to ensure every resident is treated with dignity and respect. We're also pleased to hear that our communication has given you reassurance and peace of mind, as we know how important this is for families.
Thank you again for taking the time to share your feedback.
Best wishes,
Alejandro
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Review of

Baugh House

from Nenisha N (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've had a really positive experience with this care home while my dad has been here. The staff are kind, patient, and genuinely caring, and it's clear they take pride in looking after the residents. Communication has been good, and it's reassuring to know my dad is safe, comfortable, and treated with
dignity and respect. He is by far happier in this care home and content. We're very grateful for the care and support he has received. The manager is also excellent all the residents love him.
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you so much for your kind feedback and for taking the time to share your experience. It's wonderful to hear that your dad has settled so well and is feeling happier and content with us.
Thank you for your trust and support. It's a privilege to care for your dad.
Best wishes,
Alejandro
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Awards / Recognitions (11)

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