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Care Home Owned by Gold Care Homes in Surrey

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Gold Care Homes in Surrey

Only the locations & reviews in Surrey for Gold Care Homes are showing below.

View the details of all 46 locations (with 3831 reviews) owned by Gold Care Homes

Gold Care Homes Locations in Surrey (1)

 - Browse 1 Care Home owned by Gold Care Homes in Surrey
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Emberbrook Care Home
16 Raphael Drive, Thames Ditton KT7 0BL 
9.9 109 reviews
Emberbrook Care Home, Thames Ditton, Surrey
"I highly recommend Emberbrook Care Home. The compassionate care given to my mother-in-law was exceptional these past 5 months, as she was…"   Read all 109 reviews
  • from £1,800 / week
  • 68 Rooms
Location Type Care Home

Emberbrook Care Home provides residential, nursing, dementia and palliative care in Thames Ditton. The home is surrounded by lovely gardens where they regularly enjoy afternoon tea and hold summer ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Gold Care Homes Reviews in Surrey (109)

9.5

Gold Care Homes has a Group Review Score of 9.5 (9.521) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gold Care Homes must have a Review Score.

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Review of

Emberbrook Care Home

from John R (Husband of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is very clean, staff smart and polite and professional. My wife is physically and mentally disabled and I'm sure demanding for the staff. She is confined to her room for long periods unfortunately and probably the only way that could be improved is if the staff could get her up daily and move
her around the home This would be labour intensive and I appreciate the difficulty. I also wish there was a communication system between the room and staff but again appreciate this could put extra stress on the staff. Ideally it would be an improvement if there was cctv in the bedroom in order that it could be supervised 24/7
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Review of

Emberbrook Care Home

from Elizabeth L (Daughter-in-law of Resident) published on 10 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Emberbrook Care Home. The compassionate care given to my mother-in-law was exceptional these past 5 months, as she was treated with dignity and kindness. I visited often and observed the cheerful atmosphere and friendliness of the staff. Thank you to all at Emberbrook.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care HomeThank you so much for sharing this. We're so pleased your mother-in-law was cared for with such kindness and dignity during her time at Emberbrook Care Home. It means a great deal to know you felt that warmth and compassion each time you visited, and that the atmosphere in the home came across so clearly.

Your recommendation and kind words mean a lot to the whole team. Thank you again for taking the time to share this.

Wishing you all the best,
Rosanna
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Review of

Emberbrook Care Home

from Andrew S (Son of Resident) published on 9 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as my mum arrived, the health assessment was carried out, and it showed mum needed a better understanding of her needs and level of ability. Soon afterwards, mum started to become much happier and healthier and was given an extension on her life. Sally was a close worker to Mum. All the staff
treated mum with respect and care. The staff made an effort to get to know her and the family. This meant a lot to all who visited Emberbrook, family or otherwise.
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Review of

Emberbrook Care Home

from R S (Son of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother passed away on 23/02/26. Her care during her brief stay at the care home was to the very highest standard. I was made to feel extremely welcome and comfortable during every visit. Gentle, kind and compassionate care was provided by the whole team. I would not have wanted for a better care
facility, which is kept in immaculate condition, with each resident being given superb attention.
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Review of

Emberbrook Care Home

from G K (Relative of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited on Sunday 25th and as always quick entry and met with a smile and a hello by whoever is on reception. As usual the whole place looked and felt clean and tidy.
Very friendly staff (and helpful) greeted us and asked if needed any help.
Always a pleasant experience.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care HomeThank you for your kind words! With all best wishes, Rosanna
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Review of

Emberbrook Care Home

from C K (Granddaughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has settled in so well now and its nice to see her joining in some activities. She now communicated with us enjoying a treat and coffee in the downstairs cafe area. We play games with her and her great grandson thinks she is now funny and fun.
Reply from Rosanna, Home Manager at Emberbrook Care HomeWhat a lovely review, thank you and best wishes, Rosanna
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Review of

Emberbrook Care Home

from L B (Friend of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my close friend is receiving at Emberbrook. He loves his room and is comfortable and well looked after by the wonderful and caring staff.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care HomeThank you for your kind words. Best wishes, Rosanna
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Review of

Emberbrook Care Home

from Richard D (Husband of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried at first having my wife in a nursing home but Emberbrook put me at ease and care for my wife very well and the staff are very caring and friendly and nothing is ever too much. I visit very regularly and everyone always speaks to me and my wife is always very happy in herself with the care
being provided.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care HomeThank you for your kind words. Best wishes, Rosanna
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Review of

Emberbrook Care Home

from Janet P (Wife of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Emberbrook for over 2 years now. All the staff have always been welcoming, respectful and caring. He spends the majority of his time in his room but if he needs assistance, the staff are always ready to help him. I feel confident leaving him in their care. It gives
me peace of mind. The food is excellent and well presented on a tray. Tea/coffee is always available, as are snacks. I always feel very welcome when I visit. There are plenty of activities for those visiting to do them.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care HomeThank you for sharing your experience of our home. Best wishes, Rosanna
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Review of

Emberbrook Care Home

from Sarah T (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Emberbrook just under 1 year ago, she settled very quickly and is always so happy when I visit.
The staff and nurses couldn't do enough and are so friendly and caring. Emberbrook is safe and I feel they care for mum with dignity and treat her so well. I am very happy with mum being
at Emberbrook, she is very cared for.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care HomeThank you for sharing your experience of our home and the care we provide. Best wishes, Rosanna
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Review of

Emberbrook Care Home

from Annette P (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Emberbook now for 2 months.
Since day one she has improved, she loves having people around.
She is now eating 3 good meals a day, loves going to the dining room for her meals.
Every day she is dress nicely and has been to have her hair done .
It's nice being able to just pop in
and enjoy a cup of coffee with mum and the family are happy to see mum now join in conversations and laugh lots
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care HomeThank you for sharing your experience of Emberbrook. We're delighted that we have been able to play a part in the improvements in your mums' health and wellbeing. Best wishes, Rosanna
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Review of

Emberbrook Care Home

from A G (Son of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has now been living at Emberbrook since September 2023 (22 months). Sadly he is now bed-bound but the care and attention he receives from the staff is first rate. At 104 he is the eldest resident and he is treated with great sensitivity and dignity. This may be a sad period of his life but as a
family we very much appreciate the care provided to Dad. This gives us great comfort.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care HomeThank you for sharing your experience and for choosing Emberbrook to care for your father. Your kind words are appreciated.
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Review of

Emberbrook Care Home

from Susan L (Friend of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited for the last one a a half years and have found everything excellent. Staff are kind, friendly and professional. The care is excellent!!
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care HomeHello, it is lovely to hear your experience of our home has been excellent! Kind regards, HM
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Review of

Emberbrook Care Home

from Katherine W (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Emberbrook for a year now as we could no longer keep her safe at home. Emberbrook came to the rescue & were very helpful immediately organising mum to get dropped directly as they did with my dad.
Mum is well cared for with respect & dignity by all the staff and she always
looks clean & tidy. We are always kept informed of any concerns and in turn, we feel comfortable to raise any issues ourselves.
Emberbrook has recently changed ownership & so far we are impressed with the works to improve & update the home.
We hope that they continue to value the staff their have inherited as they go above & beyond to keep our family members safe & happy.
Thank you to all of the staff for all your hard work, you are providing the love & care as if they were at home.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care HomeThank you for your kind words it means so much to the team and me! Regards
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Review of

Emberbrook Care Home

from Mary G (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has currently been a resident at Emberbrook for about a year now. She is very settled and happy. The staff are very welcoming, and are always happy to answer any questions and chat about Mum. I am impressed with the number of staff that are there to support the residents. I feel really confident
that she has excellent care as she is physically and emotionally well. Mum has complex health difficulties that are managed well by caring staff. Emberbrook is homely and not too large...perfect for my Mum. The new owners are refurbishing the home and keeping it looking fresh. I have no hesitation in recommending Emberbrook as a safe and caring home for those who need care that can no longer be done at home.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care HomeThank you for your review I am happy to hear your mother feels safe and cared for! Kind regards
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Review of

Emberbrook Care Home

from Diana J (Friend of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Placing my friend of many years into your care was the best choice I ever made. She was not the easiest of people to help as she was so independent and and hampered with hearing issues too! She appreciated the food and activities when she wanted to and no one gave up encouraging her gently to attend
activities. Sadly she recently passed away but the dignity and care provided to her during these last days was so sensitive and caring. Thank you.
Reply from Rosanna, Home Manager at Emberbrook Care HomeThank you for taking the time to leave us a review! Best wishes
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Review of

Emberbrook Care Home

from James A (Son of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant home. They look after my mum really well.
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Review of

Emberbrook Care Home

from D G (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very kind and caring staff. Mum always is clean and tidy. Bedroom is well maintained. The staff are always available to talk with and will contact me if there are issues with mum.
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Review of

Emberbrook Care Home

from S G (Daughter of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A few weeks ago my sister and I had to make the very difficult decision that residential care was our only option for our mum. Emberbrook was recommended. The minute we walked in the door we could tell this was the one! The staff were warm, welcoming, friendly and obviously very proud of the place.
They understood the position we were in and the decision we were making. We received kind, considerate, respectful advice and help. Initially, she went in for 2 weeks of respite. It wasn't easy, as this was a big change. But the staff knew what they were doing and it was so reassuring. Within 3 days the transformation in our mum was remarkable! She came back to life! She was happy, contented and really loves the place. Thanks to the staff, the activities, the care and professionalism of Emberbrook. Because of this, we were happy and confident to make the change to full-time resident. She has made friends and is enjoying her life there. No longer feeling alone but part of a larger, lively family.
Reply from Maisie Lawrence, Marketing Assistant at Emberbrook Care HomeThank you for sharing your thoughtful review of Emberbrook Care Home. We understand it can be challenging to decide to move a loved one into residential care, and we are delighted to know that you felt warmly welcomed and supported throughout the process. It is wonderful to hear that your mother has thrived under our care, feeling comfortable and happier. We appreciate your positive feedback, and are proud to continue to support your mum, witnessing friendships flourish along the way.
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Review of

Emberbrook Care Home

from Anna S (Daughter of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Emberbrook for 6 months and it was the best decision we made, the caring and homely atmosphere is evident from when you walk through the doors. Emberbrook made one of the hardest decisions ever so much easier, knowing my mum is in safe hands and being looked after beautifully.
Reply from Maisie Lawrence, Marketing Assistant at Emberbrook Care HomeThank you for your positive feedback regarding Emberbrook Care Home. Our top priority is always to ensure that residents feel safe and welcome, making them feel comfortable and at home. It's wonderful to know that this has brought you peace of mind. Thank you again for your kind words, and we wish you and your family all the best!
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Awards / Recognitions (11)

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