Care Home Owned by Gold Care Homes in Surrey

me peace of mind. The food is excellent and well presented on a tray. Tea/coffee is always available, as are snacks. I always feel very welcome when I visit. There are plenty of activities for those visiting to do them.

at Emberbrook, she is very cared for.

and enjoy a cup of coffee with mum and the family are happy to see mum now join in conversations and laugh lots

family we very much appreciate the care provided to Dad. This gives us great comfort.

looks clean & tidy. We are always kept informed of any concerns and in turn, we feel comfortable to raise any issues ourselves.
Emberbrook has recently changed ownership & so far we are impressed with the works to improve & update the home.
We hope that they continue to value the staff their have inherited as they go above & beyond to keep our family members safe & happy.
Thank you to all of the staff for all your hard work, you are providing the love & care as if they were at home.

that she has excellent care as she is physically and emotionally well. Mum has complex health difficulties that are managed well by caring staff. Emberbrook is homely and not too large...perfect for my Mum. The new owners are refurbishing the home and keeping it looking fresh. I have no hesitation in recommending Emberbrook as a safe and caring home for those who need care that can no longer be done at home.

activities. Sadly she recently passed away but the dignity and care provided to her during these last days was so sensitive and caring. Thank you.

They understood the position we were in and the decision we were making. We received kind, considerate, respectful advice and help. Initially, she went in for 2 weeks of respite. It wasn't easy, as this was a big change. But the staff knew what they were doing and it was so reassuring. Within 3 days the transformation in our mum was remarkable! She came back to life! She was happy, contented and really loves the place. Thanks to the staff, the activities, the care and professionalism of Emberbrook. Because of this, we were happy and confident to make the change to full-time resident. She has made friends and is enjoying her life there. No longer feeling alone but part of a larger, lively family.

me on my brother's needs, and hospital appointments. Overall, very satisfied with my brother's care facilities.

looked after so well has been priceless. 100% best care home by far.

his needs and the stimulation from the team organising and implementing a brilliant timetable for activities has been so beneficial for him.
Anything I have asked from his unit has been met with full professionalism, full action and the skills shown have been outstanding. Great teamwork.
My brother also enjoys a healthy well-balanced diet, instead of snacks which he fell into the trap of eating at home! Can’t thank you enough everyone at Emberbrook.
Just a mention, on taking my brother to meet his wife and onto a Christmas Fayre, I asked the staff to pull out the stops on his dress attire. Carried out perfectly, he was the best-dressed man at the venue, everyone told him how smart he looked, which can only result in his own personal self-esteem. Thank you, thank you.

and my life better. I cannot recommend Emberbrook enough. Thank you to all the wonderful staff.

Covid era, the staff did all they could to make visiting possible and safe. Any comments were listened to and addressed.