Care Homes Owned by Gold Care Homes in Surrey

Jenny - sister-in-law and bridesmaid to Penny

I find the care home to be very welcoming and relaxed and my dad is happy there. He loves the food and really enjoys banter and jokes with the staff. I'm grateful for this safe happy caring atmosphere for my dad

The care my mum is receiving is amazing. Unfortunately, my mum's mind and health are deteriorating, but the staff have managed effortlessly to adapt her care plan to meet her needs. The staff are warm, caring and I know my mum is safe. She is in good hands every single day.

I am much happier knowing she is in such an excellent care home.

My mother has settled in well at Emberbrook + loves all the staff who are always friendly, caring, kind + professional. She has a comfortable room with an attractive outlook. All areas are kept clean + tidy. The dining room is very pleasant + downstairs the cafe provides a quiet space with refreshments for visitors. This opens to a carefully tended + pretty garden filled with seasonal plants flowers shrubs which Mum enjoys visiting. There is a varied + entertaining programme of events each week enthusiastically rn by the activities team. Thank you Emberbrook for providing a safe haven for Mum at this difficult time in her life.

Appreciate the attention given to my husband as an individual. The care staff make an effort to respond to the personality which is obscured by dementia.

The home is very clean, staff smart and polite and professional. My wife is physically and mentally disabled and I'm sure demanding for the staff. She is confined to her room for long periods unfortunately and probably the only way that could be improved is if the staff could get her up daily and move her around the home This would be labour intensive and I appreciate the difficulty. I also wish there was a communication system between the room and staff but again appreciate this could put extra stress on the staff. Ideally it would be an improvement if there was cctv in the bedroom in order that it could be supervised 24/7

I highly recommend Emberbrook Care Home. The compassionate care given to my mother-in-law was exceptional these past 5 months, as she was treated with dignity and kindness. I visited often and observed the cheerful atmosphere and friendliness of the staff. Thank you to all at Emberbrook.

As soon as my mum arrived, the health assessment was carried out, and it showed mum needed a better understanding of her needs and level of ability. Soon afterwards, mum started to become much happier and healthier and was given an extension on her life. Sally was a close worker to Mum. All the staff treated mum with respect and care. The staff made an effort to get to know her and the family. This meant a lot to all who visited Emberbrook, family or otherwise.

My mother passed away on 23/02/26. Her care during her brief stay at the care home was to the very highest standard. I was made to feel extremely welcome and comfortable during every visit. Gentle, kind and compassionate care was provided by the whole team. I would not have wanted for a better care facility, which is kept in immaculate condition, with each resident being given superb attention.

Always a pleasant experience.

My nan has settled in so well now and its nice to see her joining in some activities. She now communicated with us enjoying a treat and coffee in the downstairs cafe area. We play games with her and her great grandson thinks she is now funny and fun.

I am extremely happy with the care my close friend is receiving at Emberbrook. He loves his room and is comfortable and well looked after by the wonderful and caring staff.

I was worried at first having my wife in a nursing home but Emberbrook put me at ease and care for my wife very well and the staff are very caring and friendly and nothing is ever too much. I visit very regularly and everyone always speaks to me and my wife is always very happy in herself with the care being provided.

My husband has been a resident at Emberbrook for over 2 years now. All the staff have always been welcoming, respectful and caring. He spends the majority of his time in his room but if he needs assistance, the staff are always ready to help him. I feel confident leaving him in their care. It gives me peace of mind. The food is excellent and well presented on a tray. Tea/coffee is always available, as are snacks. I always feel very welcome when I visit. There are plenty of activities for those visiting to do them.

The staff and nurses couldn't do enough and are so friendly and caring. Emberbrook is safe and I feel they care for mum with dignity and treat her so well. I am very happy with mum being at Emberbrook, she is very cared for.

It's nice being able to just pop in and enjoy a cup of coffee with mum and the family are happy to see mum now join in conversations and laugh lots

Dad has now been living at Emberbrook since September 2023 (22 months). Sadly he is now bed-bound but the care and attention he receives from the staff is first rate. At 104 he is the eldest resident and he is treated with great sensitivity and dignity. This may be a sad period of his life but as a family we very much appreciate the care provided to Dad. This gives us great comfort.

I have visited for the last one a a half years and have found everything excellent. Staff are kind, friendly and professional. The care is excellent!!

Thank you to all of the staff for all your hard work, you are providing the love & care as if they were at home.