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Care Home Owned by Gold Care Homes in Surrey

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Gold Care Homes in Surrey

Only the locations & reviews in Surrey for Gold Care Homes are showing below.

View the details of all 45 locations (with 3515 reviews) owned by Gold Care Homes

Gold Care Homes Locations in Surrey (1)

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1 Care Home owned by Gold Care Homes in Surrey
Emberbrook Care Home

16 Raphael Drive, Thames Ditton KT7 0BL 

9.9 98 reviews
"Dad has now been living at Emberbrook since September 2023 (22 months). Sadly he is now bed-bound but the care and attention he receives…"   Read all 98 reviews
Location Type Care Home

Emberbrook Care Home provides residential, nursing, dementia and palliative care in Thames Ditton. The home is surrounded by lovely gardens where they regularly enjoy afternoon tea and hold summer activities like garden parties and barbecues. In the… Read more about Emberbrook Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 68 Rooms from £1,500 / week

Gold Care Homes Reviews in Surrey (98)

9.6

Gold Care Homes has a Group Review Score of 9.6 (9.594) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gold Care Homes must have a Review Score.

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Review of

Emberbrook Care Home

from A G (Son of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has now been living at Emberbrook since September 2023 (22 months). Sadly he is now bed-bound but the care and attention he receives from the staff is first rate. At 104 he is the eldest resident and he is treated with great sensitivity and dignity. This may be a sad period of his life but as a
family we very much appreciate the care provided to Dad. This gives us great comfort.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care Home

Thank you for sharing your experience and for choosing Emberbrook to care for your father. Your kind words are appreciated.

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Review of

Emberbrook Care Home

from Susan L (Friend of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited for the last one a a half years and have found everything excellent. Staff are kind, friendly and professional. The care is excellent!!
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care Home

Hello, it is lovely to hear your experience of our home has been excellent! Kind regards, HM

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Review of

Emberbrook Care Home

from Katherine W (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Emberbrook for a year now as we could no longer keep her safe at home. Emberbrook came to the rescue & were very helpful immediately organising mum to get dropped directly as they did with my dad.
Mum is well cared for with respect & dignity by all the staff and she always
looks clean & tidy. We are always kept informed of any concerns and in turn, we feel comfortable to raise any issues ourselves.
Emberbrook has recently changed ownership & so far we are impressed with the works to improve & update the home.
We hope that they continue to value the staff their have inherited as they go above & beyond to keep our family members safe & happy.
Thank you to all of the staff for all your hard work, you are providing the love & care as if they were at home.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care Home

Thank you for your kind words it means so much to the team and me! Regards

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Review of

Emberbrook Care Home

from Mary G (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has currently been a resident at Emberbrook for about a year now. She is very settled and happy. The staff are very welcoming, and are always happy to answer any questions and chat about Mum. I am impressed with the number of staff that are there to support the residents. I feel really confident
that she has excellent care as she is physically and emotionally well. Mum has complex health difficulties that are managed well by caring staff. Emberbrook is homely and not too large...perfect for my Mum. The new owners are refurbishing the home and keeping it looking fresh. I have no hesitation in recommending Emberbrook as a safe and caring home for those who need care that can no longer be done at home.
Reply from Rosanna O'Mara, Home Manager at Emberbrook Care Home

Thank you for your review I am happy to hear your mother feels safe and cared for! Kind regards

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Review of

Emberbrook Care Home

from Diana J (Friend of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Placing my friend of many years into your care was the best choice I ever made. She was not the easiest of people to help as she was so independent and and hampered with hearing issues too! She appreciated the food and activities when she wanted to and no one gave up encouraging her gently to attend
activities. Sadly she recently passed away but the dignity and care provided to her during these last days was so sensitive and caring. Thank you.
Reply from Rosanna, Home Manager at Emberbrook Care Home

Thank you for taking the time to leave us a review! Best wishes

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Review of

Emberbrook Care Home

from James A (Son of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant home. They look after my mum really well.
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Review of

Emberbrook Care Home

from D G (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very kind and caring staff. Mum always is clean and tidy. Bedroom is well maintained. The staff are always available to talk with and will contact me if there are issues with mum.
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Review of

Emberbrook Care Home

from S G (Daughter of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A few weeks ago my sister and I had to make the very difficult decision that residential care was our only option for our mum. Emberbrook was recommended. The minute we walked in the door we could tell this was the one! The staff were warm, welcoming, friendly and obviously very proud of the place.
They understood the position we were in and the decision we were making. We received kind, considerate, respectful advice and help. Initially, she went in for 2 weeks of respite. It wasn't easy, as this was a big change. But the staff knew what they were doing and it was so reassuring. Within 3 days the transformation in our mum was remarkable! She came back to life! She was happy, contented and really loves the place. Thanks to the staff, the activities, the care and professionalism of Emberbrook. Because of this, we were happy and confident to make the change to full-time resident. She has made friends and is enjoying her life there. No longer feeling alone but part of a larger, lively family.
Reply from Maisie Lawrence, Marketing Assistant at Emberbrook Care Home

Thank you for sharing your thoughtful review of Emberbrook Care Home. We understand it can be challenging to decide to move a loved one into residential care, and we are delighted to know that you felt warmly welcomed and supported throughout the process. It is wonderful to hear that your mother has thrived under our care, feeling comfortable and happier. We appreciate your positive feedback, and are proud to continue to support your mum, witnessing friendships flourish along the way.

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Review of

Emberbrook Care Home

from Anna S (Daughter of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Emberbrook for 6 months and it was the best decision we made, the caring and homely atmosphere is evident from when you walk through the doors. Emberbrook made one of the hardest decisions ever so much easier, knowing my mum is in safe hands and being looked after beautifully.
Reply from Maisie Lawrence, Marketing Assistant at Emberbrook Care Home

Thank you for your positive feedback regarding Emberbrook Care Home. Our top priority is always to ensure that residents feel safe and welcome, making them feel comfortable and at home. It's wonderful to know that this has brought you peace of mind. Thank you again for your kind words, and we wish you and your family all the best!

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Review of

Emberbrook Care Home

from T M (Sister of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Emberbrook Care Home for just over four years. He is very happy and settled. The staff on the dementia ward are very attentive. There are plenty of activities and the lounge and restaurant are encouraged to participate. The medical team are in contact regularly to update
me on my brother's needs, and hospital appointments. Overall, very satisfied with my brother's care facilities.
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Review of

Emberbrook Care Home

from Derek E (Husband of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a difficult decision to put my wife with Alzheimer's into a care home but I am relieved to find that Emberbrook made the experience as pleasant as possible.
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Review of

Emberbrook Care Home

from Trevor D (Son of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's with a heavy heart that I reach out to team Emberbrook, who have gone above and beyond kindness - care - therapeutic services, January 2023 my father passed, one year later my mother passed. Living 6000 miles from them has been difficult on its own, but having the peace of mind that both were being
looked after so well has been priceless. 100% best care home by far.
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Review of

Emberbrook Care Home

from Maureen W (Sister of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Emberbrook for 5 months having been discharged from hospital in a very poorly way mentally and physically. Emberbrook has given him full support from day one and continues to do so. He has improved in every aspect of his care needs, his care plan prepared is fully meeting
his needs and the stimulation from the team organising and implementing a brilliant timetable for activities has been so beneficial for him.
Anything I have asked from his unit has been met with full professionalism, full action and the skills shown have been outstanding. Great teamwork.
My brother also enjoys a healthy well-balanced diet, instead of snacks which he fell into the trap of eating at home! Can’t thank you enough everyone at Emberbrook.
Just a mention, on taking my brother to meet his wife and onto a Christmas Fayre, I asked the staff to pull out the stops on his dress attire. Carried out perfectly, he was the best-dressed man at the venue, everyone told him how smart he looked, which can only result in his own personal self-esteem. Thank you, thank you.
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Review of

Emberbrook Care Home

from Andrew M (Son of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Emberbrook for 10 months. We were told by a good friend that the care home was excellent but it has beaten our expectations on all fronts. My mother is so well cared for by all the staff who are all professional and so kind. They go the extra mile to make my mother's
and my life better. I cannot recommend Emberbrook enough. Thank you to all the wonderful staff.
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Review of

Emberbrook Care Home

from L C (Granddaughter of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-managed, welcoming and friendly home. My nan has the attention she needs and is loving the food.
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Review of

Emberbrook Care Home

from Janet M (Daughter-in-law of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at Emberbrook for around two years. I was always pleased with the standard of her care and thoughtful gestures by the staff. The environment was clean, fresh and welcoming. The staff were professional and caring. Regular carer meetings were very useful. Throughout the
Covid era, the staff did all they could to make visiting possible and safe. Any comments were listened to and addressed.
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Review of

Emberbrook Care Home

from Jim A (Son of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just arrived at Emberbrook this month from hospital. Within a few days, she is up walking, is dressed and has the biggest smile on her face. All the staff are lovely, I simply cannot recommend this place enough.
Thank you to all involved!
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Review of

Emberbrook Care Home

from Rita S (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Emberbrook for six weeks and I can't believe the difference in him.
All the carers are lovely, helpful, genuine people that he can talk to and I can talk to regarding my dad's needs. He is happy, clean, fed well, using his wheelchair. To six staff members in particular, thank you
so mcuh - and all the others that I haven't met yet.
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Review of

Emberbrook Care Home

from V A (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff here treat my mother with kindness and dignity and try and manage her moods. They call me from time to time to give an update on how she's doing. They jolly her along and persuade her to eat her meals.
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Review of

Emberbrook Care Home

from M G (Husband of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in the home for over 3 1/2 years. I found the home, staff and facilities to be excellent. I cannot think of anything to fault. Absolutely super.
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Awards / Recognitions (10)

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