Care Homes Owned by Care South in Dorset

A place where visitors family & friends are made welcome.

Everybody very receptive and kind. Neighbours and visitors have spoken about the friendliness of the staff.

The love, respect and support they have for there residents is fantastic.

From my initial contact with Alexandra House and conversation with the manager, to my most recent contact following the death of my father, all aspects of care + support to my dad + myself have been exemplary. Staff identified my dad's needs accurately + adapted care accordingly as the needs changed. He was treated with immense kindness, dignity + respect + accommodated in a clean, fresh, uplifting room. He quickly settled in due to the welcoming nature of staff + environment, + the staff knew him well as he became part of the family there. I will be forever grateful to have found such a wonderful setting.

Will never be able to thank them enough.

She was always shown respect, offered choice and given privacy. She was a proud and stubborn lady at times not wanting help or support and again this was respected. As she grew frail she accepted more support which was given with care and understanding of her ways and preferences. She made wonderful friendships with carers, housekeepers and chefs! Staff would often sit and chat with her which she loved especially the younger carers who called her nanny Kath which she loved. Staff were always caring, friendly but remained respectful and professional; communication was excellent. Any questions or concerns I may have had were dealt with appropriately and smoothly. Staff were always friendly and welcoming when I visited, a lovely care home I highly recommend.

Sadly my nan passed away this week but she did so in the comfort of her room within the building that had become her home for several years. Each member of the care home were so empathic to us as a family-kept checking on us asking if we needed anything as well as ensuring nan was settled and free of pain. After she passed the staff have all asked how they could help us make the job of packing up her belongings easier and were very sensitive to the situation. As a family we have appreciated Fairlawn's staff being there each day when we couldn't always.

My 90 year old Mum had a serious fall and ended up in hospital with a fractured pelvis and broken elbow. It was clear that she wouldn't be able to return home straight away from hospital. I contacted St Ives House as had been there before as a relative's mother had been cared for there and my Mum and I had very much liked the feel of the place. The Care Home's Manager, Emma, was so helpful and supportive, even holding the room open despite discharge delays. Mum settled in really well, quickly becoming happier and much less confused. Family and friends were welcome to visit at any time - although there is the safety of a formal sign in process - and we were also encouraged to take personal possessions to make Mum's room more familiar. My Mum absolutely loved all the staff and everyone I personally spoke to was friendly, helpful and professional. Mum was able to return home after 6 weeks. I'm extremely grateful for the care she received and would highly recommend St Ives House.

I was very happy with my mum's care at Fern Brook Lodge. She could not have been looked after and care for any better. The staff are very friendly and caring to all resident and visitors. I have great respect for all staff from cleaners, house keeping, kitchen staff, reception staff to the carers. They do amazing job every single day.

When he first arrived there I was questioned about his diet (vegetarian) as well as medication.

My Mother is being cared for by an exellent team of staff, always looking after mum in the best of her intrests. The Staff are always very helpful in any queries I may have. All in all 10/10. Exellent.... Well done.

The home is spotless and the residents seem very happy and the food is really good, my mother is really enjoying the food. The staff are very attentive and nothing seems too much trouble.

Every single member of staff that we have come in to contact with at Fairlawn has been nothing short of lovely. We have been made to feel very welcome and I am confident in the care that my father is receiving. Tina and her team are always happy to spend time with us and have very kindly helped us on our family's first journey with a care home. We cannot praise them enough.

The food is very good and there is a good selection.

I received excellent care - very pleasant and helpful staff and excellent food

Should the need ever arise I wouldn't hesitate to arrange for either of my parents to stay there again.

From the moment we walked into Buxton House, we felt the difference. What we needed to know more than anything, was to know that our loved one was safe, cared for and treated as an individual - thats exactly what we have found at Buxton House. We honestly cannot praise the whole team highly enough; Everyone we have encountered has been kind, welcoming and incredibly helpful. Nothing ever seems too much trouble. There is a lovely atmosphere. Residents are engaged and staff seem genuinely interested in the people they care for rather than simply completing tasks. For the first time in months we have been able to come home feeling relieved and reassured, we cannot put a price on that peace of mind. Thanks to everyone at Buxton House, what they do matters enormously not only to the people they care for but to the families that love them.

Choosing a care home for a loved one is a huge decision, but seeing the high quality of care my mother has experienced over the past 10 years gives me total confidence that we chose the right place.

The standards of care, cleanliness, and kindness from the team have remained consistently excellent throughout her stay. The staff are dedicated, patient, and always attentive to her individual needs. I am immensely grateful for the stability and happiness they have brought into her life over the last decade.

Highly recommended.

Superb service, my mother is very happy and we are too. Tina is excellent!

Starting at front door - the managers, the reception staff, the chefs, the maintenance team, the cleaners, the care teams on days & nights, the activities team, the entertainers, the medical team - we thank you - our mum thinks she's staying in the best hotel xx We will be forever grateful for your dedication.