Care Homes Owned by Healthcare Ireland Group in County Down

Thanks you to all at Cairnmartin and best wishes.

I am writing to express my heartfelt appreciation for the outstanding care my grandmother received at Railway Lodge. The staff were absolutely brilliant, providing attentive, compassionate, and professional care at all times. Always welcomed our family with a smile on their faces. The home has a very positive atmosphere, where everyone- from the caregivers to the management team- exudes warmth and friendliness. My grandmother always felt valued and well-cared for, and it gave our family immense peace of mind knowing she was in such good hands. The dedication and kindness of the staff made a significant difference in her quality of life, and we are truly grateful for their exceptional service. Nurses always contacted us if there were any changes to Nanny. I highly recommend Railway Lodge Care Home to anyone seeking a caring and supportive environment for their loved ones.

Mum is filthy, covered in food and with food over her floor that remains from one meal to the next. She can’t use cutlery and uses her fingers to eat, but as her condition has gotten worse the staff haven’t kept up with the level of support she needs to eat. Food just turns to crumbs in her hands and then she’s left to sit in it.

The final straw came when dad was wheeled to his room for our visit and he smelled bad! I checked him and found faeces on his fingers. Dad is not mobile so he must have done it in bed the night before, meaning he ate breakfast with dirty hands and also meaning that he was not checked or washed that morning. I obviously lodged a complaint and received an acknowledgment outlining complaint timescales. I've heard nothing more and their timescales have passed! That shows how much they care for residents. Dad is no longer there thankfully. Please do not put a loved one in there.

No stimulation either for the residents in the Alzheimer's/Dementia suite, all he does is sit was his comment. Totally disgusted.

On behalf of my late husband and myself, we have always had complete confidence in the care of our elderly relative. She seems happy and comfortable. All members of staff are friendly and approachable. We realise they have had a very difficult season/year due to Covid, and we admire them all the more for this. Thank you Rosevale, we still appreciate you!

I am very pleased with the care my mother receives staff go out of their way with the care they provide.

Extremely disappointed at the lack of support provided for our mother. Discharged in car park with no warning and no support or advice of alternative services available. Would not recommend this care home to anyone.

A few months ago my Mother sadly passed away at Railway Lodge, having had dementia and increasing physical frailty for some time. Although it was a very difficult situation with COVID restrictions, the staff worked very hard to support us as a family with very regular contact and provided superb end of life care to my Mother. I can not commend the Care Home staff highly enough for their professional care, support and attention throughout and would not hesitate to recommend the Home to other families in similar circumstances.

Excellent support for the residents, friendly staff and caring. Efficient. Very supportive to my aunt who has been blind since childbirth. They treat residents with dignity in their last years of life which is wonderful as they may now have dementia and can't remember they were all normal people before this horrible disease.

I have spent hours sitting with my mum and can hear how staff treat residents in other rooms. They are always kind and caring. They are sensitive to my mum's changing needs. Family and friends are always welcome. The staff contact us whenever there is a change in her condition or medication and this is very reassuring as none of us lives nearby. Knowing mum is in such good hands has taken a huge weight off our minds.

They are all a credit to themselves and their profession and without doubt, make Ardmaine a five star home.

My mother has been in Ardmaine from July 1st and is very happy and content staff are very friendly toward me and I am happy with the care she gets.

I always found the staff friendly, caring and professional while doing a job that could sometimes be difficult.

Staff are helpful, cheery and attentive to residents and visitors.

Totally happy with the care my husband receives. Staff are excellent.

My father has just finished 10 days of respite in Ardmaine. He was made extremely welcome and new faces from his last stay. The Manager was extremely kind he had an eye infection and it was looked at and antibiotics were given the next day. The staff are very friendly and visitors are made to feel welcome it has been my father’s 3rd time to stay. I am very happy to recommend anyone’s parent’s having to go to Ardmaine I’d have no objection for my dad to return when required. Thanks very much.

Meals are varied and nutritious with residents appearing to enjoy the dining experience. The square footprint of the unit is ideal for my aunt as she enjoys to walk. The only drawback to the unit is the lack of personal toilet/showering facilities. But overall both myself and more importantly my aunt enjoys her stay at Rosevale Lodge.

Our relative is well cared for and appears to be quite content. We cannot thank them enough for their commitment... it's a 'highly commendable' team!

Overall I think my mother has and is currently receiving a good standard of care. There have been some issues raised about staff members but I do feel they were dealt with appropriately and efficiently. Some of the facilities such as buzzers in rooms would need to be updated and more user-friendly. I would like to see more activities to stimulate residents and more exercise introduced. Presently the standard of care has improved and the majority of staff are very good.