Healthcare Ireland Group in County Antrim | 10 Care Homes

Review of
Castle Lodge Care Home
from Luke A (Grandson of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

My grandmother has been at this care home for roughly a month or so. Since she arrived we have all been extremely satisfied with the care home. My grandmother's general health has improved noticeably, from better physical health to a better memory (far less "bad" days) which proves to me that the staff

are taking care of her and other residents well. She's also made friends with some of the other residents who are mostly a pleasant bunch.

The staff are all very friendly to both us and the residents. Even when some residents are clearly in distress/pain/confusion the staff are extremely patient and calm. I do believe they genuinely care for the residents.

The care home itself is evidently clean and feels far more homely than the one she was in previously. My grandmother even had a choice of rooms. Rooms are comfortable, spacious and well kept. Public rooms such as the dining rooms and day room are bright, clean and (on colder days) well heated. My granny also compliments the food.

Reply from Sophie, Group HR Manager at Castle Lodge Care Home

Thank you so much for the lovely feedback. It's a pleasure caring for your Grandmother and we're delighted to have her. Thanks, Healthcare Ireland

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Review of
Rosemary Lodge Care Home
from Theresa B (Sister of Resident) published on 24 February 2025 Submitted via Website • Report

Overall Experience

I visit the care home as often as possible, and I never fail to be amazed at the wonderful and kind communication skills of the staff, from the management down to the carers. The staff are so genuinely caring and extremely patient, and it always makes a big impression on me. It is a pleasure to visit

this care home and to see the residents living home from home. The residents are all very relaxed and very happy, and it is clear that they are settled there and consider it their home. All this is possible due to the love and kindness which is given by the staff across the board. When visiting, I clearly see that the Residents are happy, mingling, chatting, and enjoying their day with the carers and staff in the background helping as and when needed. I always leave there feeling very impressed with what I see. A big thumbs up to the management and all the staff who make this a very special place for the residents.

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Review of
Rosemary Lodge Care Home
from B M (Granddaughter of Resident) published on 29 November 2023 Submitted via Website • Report

Overall Experience

My granny is really content in Rosemary Lodge Care Home any time me and my family visit her. She appears settled and enjoys the company within the home. We can tell the staff go above and beyond and are approachable with any issues or concerns.

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Review of
Rosemary Lodge Care Home
from Judy S (Wife of Resident) published on 24 October 2023 Submitted via Website • Report

Overall Experience

This is the second time I have placed my husband into respite in Rosemary Lodge Care Home and both times I have felt content in the knowledge that he would be well looked after. I hope that when I next require respite care they will be available and if he ever requires permanent care they would be my

number one choice.

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Review of
Braefield Nursing & Residential Care Home
from Billy L (Son of Resident) published on 13 January 2023 Submitted via Website • Report

Overall Experience

When my father went into Braefield, I wasn't sure whether he would like it, but after a week or so, he was very happy. He was well looked after and treated well. He always enjoyed the chat with the staff and was always happy enjoying his time there (which was nearly three years until he passed away

in July 2022).
The staff in the home looked after him well and were very supportive, even to me during my visits. I found the atmosphere very welcoming and friendly and was able to have a chat and laugh with the staff during my visits.

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Review of
Ben Madigan Care Home
from Jacquie C (Daughter of Resident) published on 24 December 2021 Submitted via Website • Report

Overall Experience

We live in England so can't see Dad as often as we would like to. The staff have made our visits this week a lovely experience showing care and compassion and nothing is too much trouble. Thank you for all your help this week, you are really appreciated.

Reply from Tracey Henry, Regional Director at Ben Madigan Care Home

Thank you for your feedback in relation to Ben Madigan Care Home your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review of
Bradley Manor
from Michelle H (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report

Overall Experience

My mum was transferred to Bradley Manor after surviving Covid-19 and I must say that even though we haven't been able to visit that the communication from the nursing staff and manager have been both compassionate and comforting. It is obvious that this home is well run with strong leadership. It is

a purpose-built facility to help and support people who may be frightened or confused. But after talking to my mum she appeared very happy with her care. Thank you Bradley Manor for helping my family through this terrible crisis. The manager went out of her way to help reassure us.

Reply from Karen Fleming, HR / Business Manager at Bradley Manor

Michelle, we are delighted to receive this positive review, thank you for taking the time to do this. We wish your mum many happy years in Bradley Manor.

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Review of
Castle Lodge Care Home
from R A (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report

Overall Experience

I visit my mum at the home every other day and have always found the staff doing their jobs. The staff are all very professional and always have time for a chat about my mum. I have always found it to be very clean both in the bedrooms and public areas. The staff keep good records which we can see at

any time. All the residents appear happy and content. Good activities for anyone who wishes to participate.

Reply from Olivia Shields, Marketing Assistant at Castle Lodge Care Home

Thank you for your comments about your recent experience at Castle Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
Castle Lodge Care Home
from D M (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card • Report

Overall Experience

Mum is well looked after, happy, clean and enjoys the company. The activities she takes part in she looks forward to. Since arriving all her medical problems have been sorted very well. Lovely staff and very clean rooms. Mum has settled well after a very rocky start. Top marks for all the care and attention

given.

Reply from Olivia Shields, Marketing Assistant at Castle Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one, and that your Mum has settled in so well. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review of
Braefield Nursing & Residential Care Home
from S R (Wife of Resident) published on 6 September 2019 Submitted via Postal Card • Report

Overall Experience

Room clean but could be updated, ensuite for disabled users needed updating. Overall, carers and nursing staff were excellent and my husband settled in well for the short time he was in. Would definitely go back again.

Reply from Karen Fleming, HR / Business Manager at Braefield Nursing & Residential Care Home

Many thanks for your feedback, we have our plans to refurbish, glad that the delivery of care was excellent.

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Review of
Castle Lodge Care Home
from Maeve K (Respite Resident) published on 1 August 2019 Submitted via Postal Card • Report

Overall Experience

I loved my stay in Castle Lodge and all the staff were so good to me. It was like a 5-star hotel, only better, as I had company.

Reply from Ronnie Cavanagh, Marketing at Castle Lodge Care Home

Thank you, Maeve, for letting us know how we are doing at Castle Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review of
Ben Madigan Care Home
from Marion J (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report

Overall Experience

My mother was in the late stages of dementia, she had to transfer to Ben Madigan for palliative care. The whole transfer was completed with the least amount of distress to my mother. The staff were welcoming and supportive of her and her family. There was great compassion and the highest level of care.

My mother was treated with dignity.

Reply from Sharon Butler, Regional Manager at Ben Madigan Care Home

Thank you for your feedback in relation to Ben Madigan Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review of
Pond Park Care Home
from D W (Daughter of Resident) published on 20 June 2019 Submitted via Postal Card • Report

Overall Experience

I had an issue regarding missing laundry. This was immediately investigated and resolved.
At all times all staff, nursing care and domestic are always approachable, friendly and helpful.

Reply from Ronnie Cavanagh, Marketing at Pond Park Care Home

Thank you for your feedback following your recent experience at our home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
Pond Park Care Home
from Brenda T (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card • Report

Overall Experience

All previous issues have been addressed. Everything running well at present.

Reply from Ronnie Cavanagh, Marketing at Pond Park Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.

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Review of
Pond Park Care Home
from Ivan A (Son of Resident) published on 7 June 2019 Submitted via Postal Card • Report

Overall Experience

We are very happy with my Dad's care in Pond Park Care Home. The staff are very caring and the home is very clean and a lovely, friendly atmosphere. My Dad's medical needs are well taken care of.

Reply from Ronnie Cavanagh, Marketing at Pond Park Care Home

Thank you, Ivan, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review of
Ben Madigan Care Home
from P S (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card • Report

Overall Experience

Mum was brought here after a short stay in hospital, it was a totally new experience for her and also us as a family.
The staff have been really good to her and she settled well after a few days. Everyone has been great with her and we, as a family, are thankful for all the help she has been given.

Reply from Sharon Butler, Operations Director at Ben Madigan Care Home

Thank you for your feedback in relation to Ben Madigan Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review of
Rosemary Lodge Care Home
from Betty K (Sister of Resident) published on 27 February 2019 Submitted via Postal Card • Report

Overall Experience

When my sister was diagnosed with slight dementia and needed full-time care which we were unable to provide, we tried several options and were fortunate to find Rosemary Lodge. She is very happy and enjoys the company of others and staff.

Reply from Ronnie Cavanagh, Marketing at Rosemary Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review of
Braefield Nursing & Residential Care Home
from J G (Nephew of Resident) published on 12 February 2019 Submitted via Postal Card • Report

Overall Experience

My aunt has been a resident for a number of months and has received a good standard of care; the staff are unfailingly supportive and kind and have gone out of their way to make her stay as comfortable as possible.

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Review of
Castle Lodge Care Home
from Gemma H (Granddaughter of Resident) published on 6 December 2018 Submitted via Postal Card • Report

Overall Experience

My granny has been at Castle Lodge for over 6 months now and she is very well settled. She has made some lovely friends who keep her company. The staff are always checking on her and making her laugh. They have all taken the time to get to know her. We are always made to feel welcome and can visit any

time. The unit is secure and clean. There are always lots of activities for the residents and my children like to play in the garden when we visit. We know my granny is safe and well looked after. Thank you to all the staff.

Reply from Ronnie Cavanagh, Marketing at Castle Lodge Care Home

Thank you, Gemma, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Castle Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
Braefield Nursing & Residential Care Home
from Carly M (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card • Report

Overall Experience

Dad is a real home bird, my mum has been caring for him at home, she is all he knows. We were all nervous about him going into respite but from the minute we stepped into Braefield it felt like home. Dad was always in good form when we went to see him, extremely well looked after. The staff are amazing,

go out of their way to make him comfortable. Nothing was ever too much. He even cried when we were bringing him home.

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Care Homes Owned by Healthcare Ireland Group in County Antrim

Healthcare Ireland Group Locations in County Antrim (10)

Healthcare Ireland Group Reviews in County Antrim (93)

Reviews posted for members of Healthcare Ireland Group

Castle Lodge Care Home

Rosemary Lodge Care Home

Rosemary Lodge Care Home

Rosemary Lodge Care Home

Braefield Nursing & Residential Care Home

Ben Madigan Care Home

Bradley Manor

Castle Lodge Care Home

Castle Lodge Care Home

Braefield Nursing & Residential Care Home

Castle Lodge Care Home

Ben Madigan Care Home

Pond Park Care Home

Pond Park Care Home

Pond Park Care Home

Ben Madigan Care Home

Rosemary Lodge Care Home

Braefield Nursing & Residential Care Home

Castle Lodge Care Home

Braefield Nursing & Residential Care Home

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