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Care Home Owned by Porthaven Care Homes in Berkshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Porthaven Care Homes in Berkshire

Only the locations & reviews in Berkshire for Porthaven Care Homes are showing below.

View the details of all 23 locations (with 2599 reviews) owned by Porthaven Care Homes

Porthaven Care Homes Locations in Berkshire (1)

 - Browse 1 Care Home owned by Porthaven Care Homes in Berkshire
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Falkland Grange Care Home
Monks Lane, Newbury RG14 7RW 
9.8 118 reviews
Falkland Grange Care Home, Newbury, Berkshire
"Having brought my father to Newbury from Cheltenham, the staff and residents of Falkland Grange have made him and myself so welcome. Dad…"   Read all 118 reviews
  • 64 Rooms
Location Type Care Home

Falkland Grange Care Home opened in 2019 and provides residential, dementia, nursing and respite care for individuals living in Newbury and the wider Berkshire area. As with all Porthaven care homes, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Porthaven Care Homes Reviews in Berkshire (118)

9.8

Porthaven Care Homes has a Group Review Score of 9.8 (9.750) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.

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Review of

Falkland Grange Care Home

from J F (Daughter of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having brought my father to Newbury from Cheltenham, the staff and residents of Falkland Grange have made him and myself so welcome. Dad now feels completely at home and settled, and I am so relieved that he is cared for and safe. The staff and care is wonderful, the home is beautifully maintained,
clean, warm, tidy and friendly.
Reply from Daniela Barros, Home Manager at Falkland Grange Care HomeThank you for taking a moment to leave us such positive feedback. It is fantastic to hear your dad feels at home at Falkland Grange.
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Review of

Falkland Grange Care Home

from S W (Daughter of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother enjoyed her month at Falkland Grange, which gave us peace of mind whilst we were in Chile. She enjoyed talking to people of her own age, playing Scrabble, poetry, and the food was delicious.
Reply from Daniela Barros, Home Manager at Falkland Grange Care HomeThank you so much for taking the time to leave a review. We are so pleased that your mother enjoyed her stay and that we were able to provide you peace of mind.
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Review of

Falkland Grange Care Home

from M W (Son of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father has been here for two months, having moved out of his home of fifty years. After settling into a nice room with a view of the garden, he has enjoyed the experience. The staff are excellent and competent. The food and activities are good, and the common areas good.
Reply from Daniela Barros, Home Manager at Falkland Grange Care HomeThank you for taking a moment to leave us a review. It is great to hear your father has settled into life at Falkland Grange.
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Review of

Falkland Grange Care Home

from N D (Daughter of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot say enough good words about Falkland Grange. Dad came here last year after experiencing terrible care in another home which impacted him both physically and emotionally. From the first day here he was welcomed, treated as a person and not a room number. He was allowed and encouraged to be as
independent as possible, he gained weight and started to be himself again. One of my favourite memories is finding him in the garden with a group of other residents having a wonderful singsong, lead by the activities coordinator.
Recently Dad's dementia has progressed and his health has declined but I know that he is being cared for with love and kindness and I have witnessed care that goes beyond a job description. The way that staff have responded to his changing needs has been faultless. Nothing is too much trouble.
Reply from Daniela Barros, Home Manager at Falkland Grange Care HomeThank you for your heart-warming feedback. It is a pleasure and an honour to have your dad with us, and seeing him flourish at Falkland Grange has been incredibly rewarding.
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Review of

Falkland Grange Care Home

from M H (Partner of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I required respite for my partner at very short notice and when I spoke to the manager at Falkland Grange I was impressed by the way she dealt with my request and my partner was in the home the following day. The staff at FG are all helpful and professional and most of all caring. Full marks to Daniela
and her team.
Reply from Daniela Barros, Home Manager at Falkland Grange Care HomeWe know how difficult it can be both emotionally and logistically to find care at such short notice, so I am glad we were able to support you and your partner at this time.
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Review of

Falkland Grange Care Home

from Jane J (Daughter of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time I visited Falkland Grange, I was impressed by the warm welcome that I received from all of the staff. Dad's transition was handled sensitively, and we were both supported with every step.
Dad has now been in residence for 6 weeks, and all is going well.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care HomeThank you for taking the time to leave a kind review of Falkland Grange. It is our honour to care for your Dad and we are glad to hear that you felt supported every step of the way with us.
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Review of

Falkland Grange Care Home

from S G (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was discharged to Falkland Grange after spending seven weeks in hospital after a fall that required a femur mend and hip replacement. After the first week, my mum had made friends and said how good the carers were. She looked great and was very happy. Since then, Mum has grown in confidence,
she has put on weight, chats with the other residents and participates in activities and outings. She says everyone is very kind. Knowing that Mum is eating well, getting her medication at the right time and benefitting from 24 hour support has been a huge relief to me.
Reply from Daniela Barros, Home Manager at Falkland Grange Care HomeThank you for your heart-warming feedback. It fills me with pride to hear your mum has improved throughout her time at Falkland Grange.
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Review of

Falkland Grange Care Home

from J S (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful care home with excellent facilities and resources, a lively and thoughtful activities programme, wonderful food, and outstanding care by sympathetic and empathetic staff. Families are very much encouraged to join in and visit often (I visit every day). My father only came for 2 weeks'
respite care whilst I had an operation, and then he wanted to stay. He has made new friends and tried new activities here, too. Thank you to everyone at Falkland Grange.
Reply from Daniela Barros, Home Manager at Falkland Grange Care HomeThank you so much for your kind words. I am delighted to hear that your father is happy with us here at Falkland Grange and I look forward to sharing your comments with the team.
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Review of

Falkland Grange Care Home

from Rachel B (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were needing to find a placement for our mother at short notice following a hospital admission. Falkland Grange were very responsive and sensitive, and kind in assessing and offering a place very quickly. We could not be more impressed by the care of all the staff who treat the whole family with
kindness and my mum and dad with dignity too. The facilities and activities are excellent too.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care HomeThank you for taking the time to leave a kind review of Falkland Grange. We are so pleased to hear that we could assist your family on such short notice. It is an honour caring for your mother.
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Review of

Falkland Grange Care Home

from M P (Son of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I called to enquire the staff at Falkland Grange have been outstanding. My initial 'look around' was ad-hoc but set the positive tone. The home is bright and airy, spacious and there are plenty of modern facilities. I'm constantly surprised by the friendliness of all the staff and the
time they have to spend with residents - there is a calmness and positivity throughout which is refreshing. The entrance and 'Bistro' has a hotel feel and is welcoming - the rooms, shared areas and kitchens clean and, I have to say, the food score from an incredibly picky resident very high! There's always something happening and those involved in the activities are genuinely passionate about engagement. Transitioning from independent living to care has been a bumpy ride, I can't lie, but we've had strong and active support from the team who understand the challenges and have offered sound advice.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care HomeThank you for taking a moment to leave us such a well-rounded review! I am glad to hear you and your loved one are happy with our home and team.
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Review of

Falkland Grange Care Home

from Norma K (Wife of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having tried previous home which was satisfactory but didn't understand my husband's need to be able to see outside and be able to walk around. Since he has been @ Falklands he is very settled and bright the staff seem to understand the needs of dementia people without resorting to drugs as a last resort.
I
will be having a weeks holiday shortly and I feel comfortable that my husband will be well looked after and he will be happy.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care HomeThank you for your feedback. I am glad to hear you feel we have been able to provide the appropriate care for your husband. Here at Falkland Grange, we know how important person-centred, personalised care is for individuals living with dementia.
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Review of

Falkland Grange Care Home

from S E (Resident) assisted by family/friend published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving in last October I generally feel much better in myself and am enjoying the activities/social life. I am receiving the appropriate level of care and know that if I need help someone is always available.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care HomeIt is great to hear you are happy living at Falkland Grange and that you feel well cared for. It is a pleasure having you with us!
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Review of

Falkland Grange Care Home

from L W (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother moved into the dementia unit I have experienced thoughtful back up and support from the staff. My mother is well cared for, and the staff have shown her great kindness and care. The home is beautifully decorated and very comfortable.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care HomeI am glad to hear you feel supported by our team and are happy with your mother's care.
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Review of

Falkland Grange Care Home

from R A (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Falkland Grange provided mum with exceptional care. All her needs were met with kindness and compassion. Her room was lovely and could be personalised with her favourite things. The nursing team were proactive and kept us well informed, and the carers were exceptional. Couldn't fault it. Thank you to
everyone
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care HomeIt was a pleasure to care for your lovely mum, and it is great to hear you were happy with all aspects of her time with us.
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Review of

Falkland Grange Care Home

from M E (Son of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Falkland Grange are always around when needed. The care my mother has received since she has arrived has been excellent, and it has made a huge difference to her quality of life. Her overall health has improved since arriving at Falkland Grange, which is a testament to the care she is receiving
on a day-to-day basis.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care HomeThank you for taking a moment to leave us a review. It fills me with pride to hear that you feel your mother's quality of life has improved since joining us.
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Review of

Falkland Grange Care Home

from P R (Son of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all friendly and approachable, and barring a bit of lack in communication when mum first moved in, all have been good.
Reply from Rebecca Lucas, Home Manager at Falkland Grange Care HomeThank you for your feedback. It is great to hear we were able to work through your initial concern and that you are happy with our team.
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Review of

Falkland Grange Care Home

from Clare P (Friend of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The activities are good. Staff are friendly. Care seems appropriate.
Reply from Sue Astill, Regional Director at Falkland Grange Care HomeThank you for taking a moment to leave us your feedback.
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Review of

Falkland Grange Care Home

from L T (Friend of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff all round. Good activities and amazing care is always shown to our friend.
Reply from Sue Astill, Regional Director at Falkland Grange Care HomeThank you for taking a moment to leave us a review.
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Review of

Falkland Grange Care Home

from N R (Son of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Falkland Grange goes the extra mile to care for their residents. Not only do they do all the essential caring and wellbeing duties professionally, they also stimulate them with many extra curricular activities that give the residents a sense of engagement with the community. There are visits by children
who sing; experts bringing animals in to stimulate the audience, and local events taking place. There is bell ringing and carol singers at Christmas too.
All relatives are encouraged to be involved in events and talks and attend as many as they can. The staff at Falkland Grange are friendly and open to discussion about all things that matter to the family members they care for.
I often pop in for coffee and a chat with my father and the friends he has. My father enjoys his time there, and is safe and well looked after. Thank you
Reply from George Radoicovici, Home Manager at Falkland Grange Care HomeThank you for your fantastic feedback. Our team work hard to ensure our residents have plenty to do and can enjoy activities tailored towards their hobbies and interests, so I am glad to hear your father has been taking part in all our home has to offer.
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Review of

Falkland Grange Care Home

from Janet W (Wife of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have visited many Care Homes over the past 20 years as three members of my close family have needed to move into care. From our very first visit my son, daughter and I were very impressed with the manner in which we were treated and the warmth shown to us by all the staff as we walked around the home.
Since my husband moved into his lovely room we have been very impressed. Many staff made a visit to his room and introduced themselves to him and have subsequently continued to engage him in conversation. We feel he is well cared for and very safe in the environment. The Activities Team have taken an interest in his interests and are eager to encourage him to get involved. We are of the opinion that Falkland Grange is the right place for him. Thank you everyone.
Reply from Sue Astill, Regional Director at Falkland Grange Care HomeThank you for your kind words. It is fantastic to hear you feel your husband is safe and well cared for with us. We are incredibly lucky to have such a brilliant team who care about each and every one of our residents and enjoy taking time getting to know them as individuals.
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Awards / Recognitions (16)

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