Porthaven Care Homes in Wiltshire | 2 Care Homes

Review of
Savernake View Care Home
from Trevor D (Respite Resident) published on 6 August 2025

Submitted via Website • Report

Overall Experience

After two months stay in hospital in February and March, my wife found this residential care home in Marlborough to facilitate my recuperation from the effects of double pneumonia and sepsis.
We are fortunate indeed to have found Savernake View Care Home here in Marlborough and I have been here for

the last three months. I am both impressed and encouraged....
The expert team here have been extremely kind and considerate enabling me to progress from being bedbound in April when I arrived to being almost completely mobile and walking by the end of this July 2025.
It is my hope to be able to move back into my own home and I am close to achieving this, due to the all-round expertise of nurses, carers and management as well as first-class facilities provided in this purpose built care home. There is capacity for 68 residents with varying needs; great facilities here including a cinema and extensive but secure gardens.
Highly recommend!

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your inspiring feedback. I am glad to hear we have been able to assist you in your recovery and you have enjoyed your time with us despite the circumstances.

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Review of
Wiltshire Heights Care Home
from Angela W (Daughter of Resident) published on 2 July 2025

Submitted via Website • Report

Overall Experience

My Dad was a resident for three weeks at the end of May following a knee replacement operation.
The staff went out of their way to make sure Dad was comfortable. I was able to visit as often as I liked and was always welcomed by lots of friendly faces. I felt very reassured that Dad was somewhere safe

where his needs were being met. I couldn't be more grateful!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It was our pleasure to assist with your dad's recovery. Do visit us again soon for coffee and a catch up.

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Review of
Wiltshire Heights Care Home
from Simon M (Son of Resident) published on 2 July 2025

Submitted via Website • Report

Overall Experience

Mum arrived at Wiltshire Heights Care Home on June 6th, 2025. She sadly died on 17th June, 2025 but could not have had a better place to spend her last days. Although her death was quicker than we all imagined - the care and welcome she received was first class. Everyone we and she came into contact

with was so kind, sympathetic and charming. Her carer was especially wonderful. Thanks to all the staff - it was a shorter stay than we all expected but Mum was comfortable and happy there. She just decided to move on to join Dad!
Thank you for looking after her so well.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review during this difficult time. Although your mum's time with us was short, we cherished every moment getting to know her, and it was an honour to care for her during her final days. Please know you are always welcome at Wiltshire Heights.

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Review of
Savernake View Care Home
from Elizabeth D (Wife of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

From the moment I first contacted the Home I have been shown the utmost care, kindness and understanding. At the time my husband was critically ill with Sepsis and double pneumonia, at best he was only given a 50/50 chance of survival. I am disabled (a wheelchair user) therefore I would not be able

to care for him if he lived. The home is next door to my apartment block, it would, therefore be easy for me to visit him. It has a good reputation in the area, I can wholeheartedly agree, I couldn't wish for better care for him than that which he has now. The modern building and young enthusiastic staff plus the excellent quality of the catering give the home the feel of a hotel. There are so many activities for residents to partake in, those that hesitate are given very gentle encouragement to join in. The extensive grounds allow residents and families to meet up and enjoy the Spring/Summer days in very pleasant surroundings. Thank you to everyone for your care and kindness.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

I am glad to hear our team have been able to support you and your husband through this transition and that you are happy with the care he is receiving.

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Review of
Wiltshire Heights Care Home
from Shona S (Niece of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

I would like to express my thanks for the kindness given by all the team at Wiltshire Heights to my aunt and our family.
From the outset they were responsive, sympathetic and understanding of her needs. Their communication with me, my sister and especially my aunt in hospital was so respectful and

kind.
The team were wonderful in the lead up to her move and we were really impressed with the welcome, care and attention they gave us and my aunt for her breif stay in the nursing accommodation.
They were efficient, the atmosphere was warm and friendly and they had great activities available including the VE day celebration.
I would highly recommend it especially for the care and compassion of the team.
I say all this as a GP who has worked with many Care and Nursing Homes in Sussex, as well as as a relative of my aunt who received care recently, and my great aunt who lived at Wiltshire Heights a few years ago.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It fills me with pride to hear such a glowing review from somebody who works in the care sector themselves. It was a pleasure to assist your family.

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Review of
Wiltshire Heights Care Home
from Nicky R (Daughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

I was really impressed by the team on Poppy floor and the home in general felt bright and positive. I felt all the staff members were always happy to help and always smiled at us and made eye contact. I thought two members of staff in particular ran the floor very well and that the senior team were

also readily available to answer any questions we had. The food was brilliant and the gardens and recreation spaces really nice. The kitchen dining area felt like a home away from home - but with much more cake!

Mum found being away from home for a short period of respite care very challenging but the team did all they could to make her feel at ease. The activities coordinator took the time to chat with my Mum and made an effort to find her when the Alpacas visited and the therapy dog came in. There was also a social atmosphere in the dining room amongst several of the other guests which was nice.

I would definitely recommend Wiltshire Heights to other families considering respite or long-term care.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your fabulous feedback. It was a pleasure to have your mum with us, and I am glad to hear our team were able to ease her nerves. Please do visit us soon for cake and a catch up!

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Review of
Wiltshire Heights Care Home
from A H (Daughter of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

I so grateful to the staff who looked after my mum during a respite on the poppy floor I was particularly touched by the kind way they spoke to mum, especially saying to 'don't say sorry! It's ok' when mum needed help with the loo. They treated mum with real dignity but were still encouraging. I thought

the floor was really airy and fresh compared with other places I have been for respite. The food was also delicious - and I was pleased to be offered a meal with I visited at lunch time.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your kind words. It was a pleasure to care for your lovely mum, and I am glad to hear you felt she was in safe hands.

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Review of
Savernake View Care Home
from A P (Daughter of Resident) published on 2 May 2025

Submitted via Website • Report

Overall Experience

My mother has settled in over the last two months and is adjusting to her new life in the Care Home. Staff were very helpful arranging a suitable room for her and guiding her through the routines of meal times, activities etc

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

It is great to hear your mother is settling well into life at Savernake View. It is a pleasure to have her with us.

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Review of
Wiltshire Heights Care Home
from P L (Son of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

I can't praise Wiltshire Heights highly enough. The staff are very friendly, caring & professional. The whole building is clean, light & airy & very well run. My mother was reluctant to come but is very happy here & keeps saying how kind the staff are. Ten out of ten!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review. It is great to hear your mother is happy living at Wiltshire Heights.

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Review of
Savernake View Care Home
from Stephen D (Son of Resident) published on 21 April 2025

Submitted via Website • Report

Overall Experience

Savernake has a warm and very friendly atmosphere. The staff are all very helpful and welcoming. The facilities are well maintained and the rooms and social areas are all well decorated and clean. Overall, both inside and outside the home is in good order and has a mist positive feel compared to many

others thatch have visited. The medical staff are attentive and keep a good eye on the residents. On the basis of the welcome, the first month's experience and the strong showing by the staff, I would happily recommend Savernake to anybody looking for residence for their elderly relatives.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your fantastic feedback. I am glad to hear you feel welcome at Savernake View.

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Review of
Wiltshire Heights Care Home
from S P (Daughter of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

My mum moved to Wiltshire Heights last November and has improved in both her physical and mental health since being there. The reassuring presence of kind staff has meant she feels safe and cared for. She has her own furniture, ornaments and pictures in her room, making it feel like home. She is a gardener

and can help maintain the gardens, giving her purpose and an interest. She makes good use of the communal rooms and the various activities and outings that are provided. Wiltshire Heights is helping her come to terms with the loss of independence that older age brings.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It is great to hear your mum is taking advantage of the variety of facilities and activities we have on offer and that she feels safe with our team.

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Review of
Savernake View Care Home
from Kate S (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

From the moment my mother arrived at Savernake View she was treated like a VIP and the nurses could not have done enough to make her stay comfortable and jolly. It was lovely for me to be able to visit as often as I did and to be there as her daughter rather than her carer which I had been for the previous

months. I got to spend extra quality time which was so precious. I also thank you and the team for protecting mum against estranged family challenges and making mum's welfare a priority in those situations.
My thanks to the Management team for making mum's admission a swift and stress free experience and my thanks to all the wonderful nursing team. I didn't get to know all of the nurse's names but I did get to know all the smiles and saw how well they looked after mum. You have a wonderful, kind and caring team who looked after my mother exceptionally well and for that I will always be grateful.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your heart-warming feedback. It was a pleasure to care for your lovely mother. Please know you are always welcome at Savernake View.

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Review of
Wiltshire Heights Care Home
from T P (Friend of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

I visited the home and everyone was so welcoming and friendly. It was a lovely room and the staff were very helpful, I would definitely recommend. The weekly activities are great. Only wish they had made the move sooner!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your review. It is great to hear you enjoyed your visit to Wiltshire Heights.

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Review of
Wiltshire Heights Care Home
from Penny B (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My mother was a resident at Wiltshire Heights for nearly 2 years and recently passed away.
Wiltshire Heights was a perfect place for my mum. She received excellent attention from a loving and caring team of nurses and other staff. Her room was light and bright and had a beautiful outlook into the

courtyard where mum could see birds and squirrels.
You made my mum's last few years as comfortable as possible, and we will be forever grateful for that.
I would not hesitate to recommend Wiltshire Heights to anyone looking for a long term care home for their loved one.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your lovely mother, and we miss her dearly. Please know you are always welcome at Wiltshire Heights.

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Review of
Savernake View Care Home
from R E (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My mother has settled in well, the staff have been very welcoming to both my mother and myself during move. The care has been friendly and professional. There are many and varied activities for residents, provided by a very caring and fun team. The catering team are amazing, wonderful food delivered

with pride and more friendly faces. It is a happy place.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your fantastic feedback. I am pleased to hear you are happy with all aspects of life at Savernake View.

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Review of
Wiltshire Heights Care Home
from E M (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

I cannot fault the care given to my mother during the last couple of months of her life. The staff from very department were thoughtful and very often members of the care team would sit and read to her and have a chat. Overall, excellent.
However, with regard to value for money, I feel that services

such as hairdressing and chiropody should be included and a weekly physio visit.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review at this difficult time. It was an honour to care for your mother, and she is dearly missed by our team. I will take your feedback about extra services into consideration going forward.

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Review of
Savernake View Care Home
from James E (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Very happy with the care my mum and dad are receiving. The move into Savernake has been very smooth and they have both adjusted well to the change. The staff are very attentive and the atmosphere in the home is very friendly and welcoming every time I visit. Thank you.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

It is great to hear your mum and dad are settling into life at Savernake View well and that you are happy with the care they are receiving.

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Review of
Wiltshire Heights Care Home
from C S (Friend of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

The staff and facilities at Wiltshire Heights are both excellent. The staff are so kind and caring, yet diligent too. Everyone is easy to approach and all go above and beyond. They are worth their weight in gold.
The facilities are like a hotel! Very comfortable, well equipped rooms and lovely, comfortable

lounges around the building for time away from your bedroom, a private dining room so you can enjoy a meal with family, a hair salon etc. They also arrange and lay-on a vast array of activities including walks out for those that are able.
The food was also excellent, a great choice at meal times and tea, cake, refreshments available all the time!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for such a well-rounded and complimentary review. It is fantastic to hear you are impressed by all aspects of our home.

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Review of
Savernake View Care Home
from David B (Son of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Friendly reception and nurses.
Good atmosphere.
Mum is now bed-bound so no activities.
Needs help for all her care needs, and nurses seem caring and helpful. She is sometimes critical of her nurses, but I'm afraid that is probably because she now has no ability to help herself, which must be difficult

for her.
Thank you for her care.

Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home

Thank you for your review. We appreciate that these changes in dependence can be difficult for our residents, so our team work hard to ensure the transition is as smooth as possible and independence is still honoured in as many ways as it can be.

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Review of
Wiltshire Heights Care Home
from Ronnie M (Son of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

The house manager was very responsive from the time I enquired about the care home. My father is well looked after at the home and his care needs are being met. Whenever the family have a query about my father's care, we can always approach the care staff or the manager directly which is great. Keep

up the good work!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your kind feedback. We aim to ensure our team are always on hand should you require assistance, so I am glad to hear you have felt this is the case when enquiring about your father's care.

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Care Homes Owned by Porthaven Care Homes in Wiltshire

Porthaven Care Homes Locations in Wiltshire (2)

Porthaven Care Homes Reviews in Wiltshire (273)

Savernake View Care Home

Wiltshire Heights Care Home

Wiltshire Heights Care Home

Savernake View Care Home

Wiltshire Heights Care Home

Wiltshire Heights Care Home

Wiltshire Heights Care Home

Savernake View Care Home

Wiltshire Heights Care Home

Savernake View Care Home

Wiltshire Heights Care Home

Savernake View Care Home

Wiltshire Heights Care Home

Wiltshire Heights Care Home

Savernake View Care Home

Wiltshire Heights Care Home

Savernake View Care Home

Wiltshire Heights Care Home

Savernake View Care Home

Wiltshire Heights Care Home

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