"Grandma turned 100 on 18th March, and all the staff at Wiltshire Heights made a great fuss of her! They arranged a super lunch for her and…"
Read all 189 reviews
63 Rooms
Location Type
Care Home
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and ... Read more
"Again! A happy stay at Sevenake View. Thank you all so much for your kindness and care. It is almost like I'm getting old!…"
Read all 118 reviews
64 Rooms
Location Type
Care Home
Savernake View Care Home is a purpose-built home that opened in August 2016. Overlooking the Savernake Forest, Savernake View offers 24 hour residential, respite, dementia and nursing care for ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Porthaven Care Homes Reviews in Wiltshire (307)
9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.750) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.
from Emmalou H (Granddaughter of Resident) published on 21 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Grandma turned 100 on 18th March, and all the staff at Wiltshire Heights made a great fuss of her! They arranged a super lunch for her and our family on her actual birthday. They also helped us plan a bigger family party for her a few days before. The food was incredible, and the staff pulled out all
the stops. Thank you so much for making her feel special!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your heartfelt review of Wiltshire Heights. We are so glad to hear that your Grandma's 100th birthday was made to be a very special celebration. It was our pleasure to help your family celebrate this remarkable occasion.
from J B (Relative of Resident) published on 21 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Our relative, in Wiltshire Heights on respite care was thoroughly spoiled. She enjoyed the comfortable views from her large clean window - of squirrels and bird life, trees, shrubs and bushes. Her room was clean and had every convenience. She resented in her armchair and guests made welcome in a soft
chair also. Though she found the bed a little uncomfortable she understood the need for a sanitised option and doesn't sleep well generally anyway. The bathroom was hygenic and easy to use, plenty of storage space. The staff at Wiltshire Heights must be praised for kindness for caring, for treating individuals with respect and dignity. Nothing was too much trouble. Our relative enjoyed the meals and joined in poetry activity.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your kind review of Wiltshire Heights. We're pleased to hear that your relative enjoyed her stay, and it is great to know she found joy in the meals and the poetry activity. We also appreciate her understanding of our sanitisation measures. Please know you are always welcome to pop in for a cup of tea with us.
from M N (Resident) published on 10 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Again! A happy stay at Sevenake View. Thank you all so much for your kindness and care. It is almost like I'm getting old!
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care HomeThank you for taking the time to leave a kind review of Savernake View. It is our pleasure to care for you.
from J B (Son of Resident) published on 10 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Wiltshire Heights went "above and beyond" to help us celebrate my mother's 100th birthday. They accommodated a large number of children, grandchildren and great-grandchildren in a really helpful way. They assisted us with catering for the event, and the Head Chef exceeded expectations in the quality
and range of catering provided.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your lovely review about Wiltshire Heights. We're thrilled to hear that you felt our team could accommodate your family and provide excellent food for your Mother's birthday, it was our honour to help you celebrate. We look forward to welcoming you again and celebrating more special occasions with you.
from T P (Friend of Resident) published on 18 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I visited a friend in the home and was so happy to see how lovely it was and the staff were really friendly and welcoming. The Receptionist offered us coffee and cake after a long journey and it felt really homely. Really glad she is happy and would recommend.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for taking the time to leave a kind review of Wiltshire Heights. We are delighted to hear that you are pleased with the care your friend receives. You are always welcome to pop in for coffee and cake!
from Rosette V (Daughter of Resident) published on 12 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I love Wiltshire Heights my parents are residents there and they are so happy joining in the activities, they love the staff and the food. Their rooms are well maintained and always clean. I often joke with the staff telling them I am moving in. All the staff really care about the residents and I know
that my beloved parents are well cared for.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for taking the time to leave a review of Wiltshire Heights. We truly appreciate your kind words. You are always welcome at our home!
from H H (Sister of Resident) published on 5 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My sister is particularly impressed with the kindness of the domestic staff- cleaners and kitchen staff.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care HomeThank you for taking the time to leave a kind review of Savernake View. We will be sure to share your kind words with our team members.
from Lorna W (Daughter of Resident) published on 27 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
When looking for a care home for mum, I visited about fifteen places in Gloucester, Cheltenham and surrounding areas. We needed somewhere where mum could have both privacy and company and where she could continue to live a stimulating life with quality care. Savernake View stood out as offering a warm
but professional approach to care and mum also felt immediately welcome. Since arriving in September 2025, mum has made new friends, joined book group, been out on numerous visits to places of interest, enjoyed many performances and activities organised by the enthusiastic events team and is rarely at a loss for something to do. Savernake View defies all the stereotypes of a care home; the place is often buzzing with chat between residents and staff and all the staff are warm and positive. Communication with us as a family is excellent; we can rely on the care team to get in touch. Mum is no longer lonely and is enjoying life to the full in a safe place.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care HomeWe are so appreciative of your kind review of Savernake View. Your words mean the world to us and we are so delighted to hear that your mother has settled in with us well and no longer feels lonely. It is our honour to care for your mother. Thank you.
from Ella V (Granddaughter of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff at the home always treat my grandparents very well. The food + activities on offer are excellent and very enjoyable for my grandparents.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeIt is great to hear your grandparents enjoy life at Wiltshire Heights and that you are happy with the care they receive.
from Hayley S (Daughter of Resident) published on 29 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Excellent home always clean and tidy. I'm so happy my dad has a place here. The menu is great with a good selection. Staff are amazing, attentive and respectful. The activity schedule is fab and always a chance for trips out as well as lots of celebratory events hosted by the home.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your five-star feedback. It is great to hear you are happy with our home!
from M W (Son of Resident) published on 29 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum moved to Wiltshire Heights yesterday and I had not had the opportunity to view the home personally beforehand as it all happened so quickly
I was delighted with what I found from the welcome at reception to the tour of The Home and meeting members of staff and some of the residents who all appeared
to be very happy indeed. The condition of the furnishing and premises overall I can only describe as excellent. I then went onto To meet with my mother who gave me a beaming smile, something I had not been expecting. Her room was clean tidy and looked as if it had been freshly decorated and the furnishings all appeared as if they were new.
With the available activities and on-site facilities, I have high hopes.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your review. I am glad to hear you are happy with our home and received a warm welcome upon visiting.
from R W (Daughter-in-law of Resident) published on 29 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Early days for my mother-in-law but my experience so far has been first class. The staff have been so helpful and accommodating and have really supported my MIL with settling in. The environment is lovely and well laid out for residents and for family visiting. So pleased with our choice.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeIt is fantastic to hear you are happy that you chose Wiltshire Heights for your mother-in-law. It is a pleasure to have her with us.
from P K (Friend of Resident) published on 29 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I went to visit my friend who has just moved in and I was delighted to see how happy and settled she was. The staff were amazing, so kind and friendly.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your feedback. It is great to hear your friend has settled in nicely to life at Wiltshire Heights.
from Elizabeth O (Wife of Resident) published on 28 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My husband has been here 6 weeks now. I am very impressed with the care he has received. There is a genuine effort to make his stay as safe and enjoyable as possible. Different beds have been tried for his comfort. He has had fewer, by far, falls than in a previous care home. The staff all know him
and joke with him. All are extremely kind.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your positive feedback. It is a joy and a pleasure to have your husband with us. I am glad to hear you are impressed with our home and the care your husband receives.
from Claire R (Daughter of Resident) published on 26 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mum was happily welcomed, and her needs and her feelings were very much cared about by every member of staff. She settled in easily and has been thoughtfully, kindly and personally supported in every caring way by all the lovely staff. So have I, they have supported me in the upset of letting go,
in a very understanding way, and made me feel very positive that my mum is being cared for completely kindly, thoroughly and with great caring. She's happy, which is great to see, and her smile and words say it all (how are you?) 'I'm Fine!'
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care HomeThank you for your fantastic feedback. I am glad to hear our team were able to support you and your mum throughout this transition and that you are happy with the care your mum now receives. It is a pleasure to have her with us.
from Andy D (Power of Attorney of Resident) published on 23 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I found that the care and service provided by Savernake View is outstanding. It's never easy finding a care home for someone that you care deeply about. Here it was easy. Staff are willing to to listen to what you feel, see ,is needed. They are more than happy to communicate any needs that they think
is needed. The entrance to the home is very welcoming and there's always tea, coffee and cakes to be had. The care standard is very good and are well looked after. I would have no problem booking myself in when the time comes.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care HomeThank you for taking the time to leave a kind review of Savernake View. We truly appreciate your words, and we will pass them on to our team. You are always welcome at Savernake View.
from Debbie W (Daughter of Resident) published on 16 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Choosing the right care home for my Mum, who suffers from Alzheimer's disease, was a very big decision. However as soon as I stepped inside Savernake View, I felt very positive about it. Straight away I could envisage my Mum fitting in. The process of viewing the home, making the decision and then
moving Mum in went very smoothly, and we were all made to feel very welcome from day one. Six months on, I feel just as positive about Savernake View. Each and every one of the staff is absolutely brilliant. I remember being so impressed how every member of staff knew my Mum's name after just a few days! They are all so kind, caring and cheerful, and always happy to stop and have a chat to Mum. The activities team put on a brilliant array of fun things to do every day and the meals are delicious and freshly prepared by the kitchen team. I can truly rest assured that Mum is receiving the most excellent care in very comfortable surroundings. Thank you to everyone at Savernake View.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care HomeThank you for taking the time to leave us such a thoughtful review. It is our pleasure to care for your mum and we are so pleased to hear that you are happy here at Savernake View. I look forward to sharing your feedback with our team, who I am sure will be delighted.
from S P (Daughter of Resident) published on 13 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum moved to Wiltshire Heights Care Home just over a year ago. She has settled in well and now considers it her home. She has been able to make her room her own and enjoys being able to tend the garden outside her room. She is always telling us how kind the staff are and how she appreciates that there
is always someone there. She enjoys the various activities available to her and particularly enjoys the trips out. Her friends and family are made very welcome when they visit. As her daughter, it gives me great peace of mind to know she is well cared for.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your feedback. It is a pleasure to have your mum with us, and it is great to hear she considers Wiltshire Heights home.
from Emma S (Daughter of Resident) published on 18 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has been a resident since June 25 after a speedy admission due to a change of circumstance. We were HUGELY impressed from the moment we walked in. At the show round, having identified Mum has a cochlear implant and her right ear is the best ear for her to hear, the LOVELY lady showing us round made
sure Mum could hear her by remembering to talk to her good ear. We were sold on this alone.
She never wanted to be in a home, but sadly circumstances have meant she has had no option. Despite this she is incredibly happy with a lovely room overlooking the garden and the staff are top notch in their care of her, from reception to management. As her children my brother and I could not be happier knowing that she is so supported and cared for. It feels very much like home to us now too everytime we visit and this is exactly the atmosphere that we wanted her to be in. She has frequent visitors and they all tell us exactly the same, just how lovely everyone is and so welcoming.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care HomeThank you for your fantastic feedback. It is great to hear your mum has settled well into life at Savernake View. I will be sure to share your feedback with our team.
from Jo F (Daughter of Resident) published on 18 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
The thing that really stood out for me when my Mum moved into Wiltshire Heights was just how very lovely the staff are - all of them; the reception team, the manager, the Client Services Manager, Home Manager all the catering team and every member of the care team from the youngest and newest to the
most experienced. It was so hard leaving Mum - we live the other side of the country and are about to be out of the country for a family wedding so it was a leap of faith that she would be so well cared for but she has only found kindness amongst the staff. The food is great too - and Mum is already saying that she is going to put on pounds (which she could certainly do with doing!)
The only thing it isn't - is her own home - which she still misses very much - but they are doing all they can to make it a happy and safe environment for her and feel as near as they possibly can to home for her (which we appreciate very much), and it is very early days (less than a week!)
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care HomeThank you for your kind feedback. I am glad to hear your mum is starting to find her feet at Wiltshire Heights.
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