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Care Homes Owned by Porthaven Care Homes in Gloucestershire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Porthaven Care Homes in Gloucestershire

Only the locations & reviews in Gloucestershire for Porthaven Care Homes are showing below.

View the details of all 23 locations (with 2326 reviews) owned by Porthaven Care Homes

Porthaven Care Homes Locations in Gloucestershire (2)

 
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2 Care Homes owned by Porthaven Care Homes in Gloucestershire
Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA 

9.8 138 reviews
"We are so happy that mum is living at Thirlestaine. Knowing that she is safe, well cared for and treated with kindness and tireless…"   Read all 138 reviews
Location Type Care Home

Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose… Read more about Thirlestaine Park Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 63 Rooms
Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury GL8 8FH 

9.6 59 reviews
"I visited during the week of VE80 and was really impressed with not only the building and facilities but how friendly the staff were. It…"   Read all 59 reviews
Location Type Care Home

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of… Read more about Upton Mill Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 64 Rooms

Porthaven Care Homes Reviews in Gloucestershire (197)

9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.758) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.

Overall Experience

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Review of

Upton Mill Care Home

from Jane K (Daughter of Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Upton Mill for 5 months before she died there. The carers were brilliant - with one or two exceptions, they were kind, efficient, took great care, they loved mum. The care home enabled my sister and I to stay 24/7 with Mum in her last days. All the staff were friendly, supportive
and caring. They all knew Mum's name and treated her respectfully. We never regretted choosing Upton Mill. Our 2 concerns were 1) using district nurses and 2) very expensive compared with the wages carers were paid.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your mother and get to know you and your sister. I will be sure to take your concerns on board, and if you ever wish to discuss these further then please do get in touch.

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Review of

Upton Mill Care Home

from J C (Son of Resident) published on 23 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly & caring, from reception to the care assistants and nurses. The home is always clean and well kept.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your complimentary feedback of our team and home.

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Review of

Upton Mill Care Home

from J G (Respite Resident) published on 17 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this facility. Spotless. Staff are so caring.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

It is great to hear you are so happy with our home!

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Review of

Upton Mill Care Home

from Gary D (Friend of Resident) published on 2 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited during the week of VE80 and was really impressed with not only the building and facilities but how friendly the staff were. It was obvious how well looked after the residents were and was brilliant to see the event organised for them, I also heard the day before there had been a fish and chip
visit which everyone really enjoyed. I got to experience the refreshments in the bistro which was more of a coffee shop experience than a care home. Would definitely recommend Upton Mill.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your feedback. I am glad to hear you enjoyed our visit and were impressed by our VE Day celebrations!

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Review of

Upton Mill Care Home

from A W (Daughter of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Upton Mill pull out all the stops to take good care of my mother who has aphasia! Today they organised a special birthday lunch in the Bistro with wine and freshly made birthday cake and all sang Happy Birthday and she laughed and really enjoyed it all! Every effort is made to help my mother
whose illness is challenging, over all the challenges the staff have developed good relationships with my mother and do their upmost to accommodate her needs.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

It was a joy to celebrate your mother's birthday with her!

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Review of

Thirlestaine Park Care Home

from H L (Daughter of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy that mum is living at Thirlestaine. Knowing that she is safe, well cared for and treated with kindness and tireless professional care is a huge relief to our family.


We visit often and we can see that despite her dementia mum is happy and doing well. We enjoy visiting very much;

everyone is welcoming and it is pleasant place to spend time - lovely lounges and garden.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

It is fantastic to hear you are happy with the care your mum is receiving. It is a pleasure to have her with us, and we look forward to seeing you when you next visit.

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Review of

Upton Mill Care Home

from C S (Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Upton Mill Care Home for convalescent care following spinal surgery. I was made very welcome and can honestly say I enjoyed my stay. The staff are all friendly, nothing is too much trouble, and all my needs were met.
The activities were not of interest to me because I was only short stay and
had my own visitors.
There was plenty of food and drinks available, a lovely informal coffee area with biscuits every day.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your fantastic feedback. I am glad to hear you felt well cared for and that we were able to assist you with your recovery. Please do come and visit us for coffee and a catch up soon!

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Review of

Upton Mill Care Home

from N H (Friend of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my friend has been superb. She settled in so quickly. The staff are superb and have been so helpful. It has been a hugely reassuring introduction and I have nothing but praise for Upton Mill. It is the best care home that I have experienced

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is great to hear that you have had a positive experience with our home and that your friend has settled in well.

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Review of

Upton Mill Care Home

from R G (Son of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super friendly staff who are incredibly helpful and polite. The facilities at Upton Mill are excellent. My father has all the help he needs to be safe and healthy and he's always commenting on how great the food is and the staff being friendly. I would recommend anyone to Upton Mill.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is great to hear you would recommend our home to others and that both you and your father feel positively about our team.

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Review of

Thirlestaine Park Care Home

from Patricia S (Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I entered Thirlestaine Park Care Home in indifferent general health and slow-healing ulcers on both legs after bedrest for several weeks. I was impressed by the attention and kindness of all the cards, and the general cheerfulness of the whole house. Physio and support from the medical staff and carers
led to my independence in nearly all personal care. I have also felt able to undertake gentle gardening which cheered my medical and mental health.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

It is fantastic to hear you have seen improvements in your independence since joining us at Thirlestaine Park. It is a pleasure to have you with us!

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Review of

Upton Mill Care Home

from Audrey (Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant. The staff are very caring.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

Thank you for taking a moment to leave us your positive feedback.

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Review of

Upton Mill Care Home

from J T (Daughter of Resident) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Despite my concerns at the terrible state of my mum's feet, my meetings at senior level, photographic evidence and requests for medical help, the response was very poor and slow. Personal hygiene is not adequate for all body parts. Showers are infrequent unless I request them, fingernails are never
cut, not enough time is given for personal care despite the staff being caring. Too many agency carers fill in - not ideal for elderly people. Dirty clothes are not washed and keep being worn.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for sharing your experience with us. We are sorry that your experience was not reflective of the positive feedback we typically receive from other residents and their families. Please know that we take all concerns seriously, address them promptly, and continuously work to improve our services based on the feedback we receive.

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Review of

Upton Mill Care Home

from G W (Husband of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife stayed here for a week and found the service and staff excellent. Apart from a few minor lapses in service e.g. liquid not thickened at the start and I found one tablet had been left on the table on one day when I visited. All these were dealt with at the time and the staff and management were
very quick in addressing these minor issues. Overall, my wife came out looking better than when she went in.

Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is fantastic to hear that your wife benefitted from her stay with us and that our team were able to rectify the minor issues you mentioned swiftly.

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Review of

Thirlestaine Park Care Home

from Stanley B (Partner of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy home. The staff are very helpful and nothing is too much trouble. The food is excellent, just like home and the rooms are all very warm. All in all a very nice home.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

Thank you for your feedback. It is amazing to hear you feel ours is a happy home.

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Review of

Upton Mill Care Home

from Priscilla C (Respite Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experiencing considerable breathlessness subsequent to a chest infection, I sought respite care as I was temporarily unable to care for myself. I also wished to avoid burdening my children. I had heard well of Upton Mill and having been assessed, took the offer of residential care for a week. Being
in the home was the right thing to do. I have been well cared for, warm and rested. The public rooms are well furnished and pleasant. The meals are well-presented, of good quality and nutritionally varied. The staff are courteous and kind and there is a wide selection of entertainment available. I shall bear it in mind for future needs as they arise.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we were able to assist you in your recovery and that you enjoyed your time with us. Please do visit us again soon for coffee, cake and a catch-up!

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Review of

Thirlestaine Park Care Home

from R W (Granddaughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Thirlestaine Park has always been amazing. The staff here have always been so reliable and always very welcome to help. The receptionist staff are always welcoming with a smile. The administrator is continuously knowledgeable. Always very clean. The staff make the place!

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

Thank you for your complimentary review, especially in regards to our lovely receptionists and administrator!

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Review of

Upton Mill Care Home

from A W (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Upton MIll after losing his wife. He has mild dementia and was sad and confused. From day one he has felt welcomed and cared for. Staff have gone the extra mile to help him settle and feel at home. Healthwise he is now much better than when he lived at home. He is flourishing and
as a family, we are very happy with his care.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we have been able to provide your father with comfort during such a difficult time. It is a pleasure to have him with us and fantastic to hear he is doing well in our care.

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Review of

Thirlestaine Park Care Home

from Julie W (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Thirlestaine Park Care Home has always been positive. The staff are friendly throughout the home. The carers are kind and attentive, admin staff and management are helpful and the housekeeping team ensure the home is kept clean and tidy at all times. The rooms are spacious, warm and
welcoming. The most positive aspect is the positivity within the home, together with a homely feel. I would definitely recommend Thirlestaine Park as a care home. It's important to add that the food always looks amazing and the dining room is very well presented.

Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

Thank you for your five-star review. I will be sure to share your positive feedback with the rest of the team.

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Review of

Upton Mill Care Home

from M M (Son of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe my mum is well cared for and her needs are met. I do feel that staff are very busy and therefore do not have time to sit and chat to residents, taking their mental welfare into account. She is basically happy and enjoys life at Upton Mill!

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us your feedback. I am glad to hear your mum is settled and happy at Upton Mill. I would welcome the opportunity to discuss this with you further should you wish to get in touch.

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Review of

Upton Mill Care Home

from R H (Son of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father enjoyed two weeks of respite care at Upton Mill following time in hospital after a fall. He felt well cared for and was in much better shape after his time here.

Reply from Sita Muzira, Home Manager at Upton Mill Care Home

I am glad we were able to provide your father with the care he needed during his recovery. Please do not hesitate to come and visit us sometime for coffee, a catch up and cake!

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Awards / Recognitions (14)

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