Care Homes Owned by Porthaven Care Homes in Gloucestershire

Lovely place with lovely staff. My nan has settled in very well. Feel very safe leaving her here. Would recomend for anyone Looking for a care home.

Would definately recommend Upton Mill.

My father in law has been so well looked after and nurtured. The food is excellent. Staff are very friendly and attentive and nothing is too much trouble for them. He really has been receiving the very best of care. His room is comfortable & v.clean and always smells fresh. The care is first class. From fresh flowers on the dining room tables down to the lovely cafe area with delicious patries & biscuits and help yourself coffees & teas, all well thought out in this beautiful purpose built efficiently run care home.

Wonderful facilities, wonderful atmosphere. Staff very caring.

Such a lovely clean and pleasant care home. Lovely staff so welcoming. Nothing is too much trouble. Very impressed.

Very clean welcoming staff are excellent.

My mother was a resident at Upton Mill Care Home for over two years, and I cannot speak highly enough of her time there. The staff were more than simply professional, they became genuine friends to her, which meant the world to our family. My sister and I never doubted she was in excellent hands. The home is beautiful with exceptional design. Having looked at numerous places before making our decision, Upton Mill was truly a cut above the rest. I can only offer my highest praise and wholeheartedly recommend it to anyone seeking outstanding care for a loved one.

Every employee I had dealings with at Upton Mill over the 2.5 years that my mother and father were residents contributed to me giving a top rating. I would highly recommend Upton Mill for all of residential, nursing and dementia care.

Such a wonderful care home who care for their service users so much. Such lovely compassionate staff who will do so much for anyone. The care home has a lovely friendly atmosphere and I'm always made to feel welcome

A very caring environment where my husband was treated with kindness & respect.

I would highly recommend Upton Mill to anyone looking for a care home for their loved one.

I have found the staff very helpful, polite and friendly. The residents are very well looked after, with kindness, compassion and dignity. At Upton Mill there is wonderful atmosphere and numerous activities and days out throughout the day

Thank you again to the entire " team" at Upton- you were amazing.

Wonderful atmosphere, excellent staff, and such range of facilities.

My stay at Thirlestaine was just what I needed. All staff were lovely. If I need respite care again in the future I wouldn't hesitate to go to Thirlestaine. Ps the bed could have been a little more comfortable and the choice of vegetarian food was very limited.

As a family who live far away from Cheltenham, we are all very happy with the care that mum receives as a resident of Thirlestaine. She had made new friends and seems to be thriving. We feel confident about her health and her safety.

The staff at Upton Mill were very kind, understanding and professional during an extremely worrying period of time for my family and I. My Mum moved into Upton Mill for 2 weeks respite care at very short notice. Correna was easy to contact and returned my calls promptly. She answered all my concerns and reassured me that my Mum would be well looked after. On arrival at Upton Mill, my Mum and I were made to feel very at ease. The staff gave us all the time in the world to explain our situation and make us feel comfortable. Upton Mill is a very smart nursing home with a lovely bustling atmosphere. The decor is beautiful and family and visitors are made very welcome, especially by the extremely lovely receptionist. My Mum was well looked after during her two weeks at Upton Mill. She had a lovely bedroom and joined in some of the activities, encouraged by the events organiser. My Mum's only complaint was the food which she felt was disappointing.

Although only staying for a few days Mum was very quickly brought into the community and made to feel very welcome and as "at home" as possible. Mum has now been diagnosed with mild dementia, so it was important that the right level of care was provided. The care staff at Upton Mill were very professional in ascertaining her needs and putting an effective care plan in place. The plan allowed Mum to recover from her hospital stay sufficiently to return home.

It was pleasing to hear Mum praise everyone, the nursing staff, the cleaning team, the catering team and the activities team. The only people she didn't really interact much with day to day were the admin team, but my sister and I can't praise them enough either. So helpful. Everyone.

I would highly recommend Upton Mill.

Really impressed. The facilities are great and everywhere is always clean and tidy. The staff are friendly and care for their residents extremely well. More than happy with Upton Mill. Would definitely recommend

i visited a family friend who is currently in having some respite care. what i was expecting and who i saw was very different. the home is stunning, staff friendly and the atmosphere was really lovely. Definitely would recommend it if people asked.