Care Homes Owned by Porthaven Care Homes in Gloucestershire
9.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Gloucestershire for Porthaven Care Homes are showing below.
View the details of all 23 locations (with 2456 reviews) owned by Porthaven Care Homes
Porthaven Care Homes Locations in Gloucestershire (2)
Thirlestaine Park Care Home
9.7
141 reviews
Humphris Place, Off Sandford Road, Cheltenham GL53 7GA
"My mum came here after 4 weeks in hospital following a massive stroke. I had to make the decision on bringing her to be nearby me without…" Read all 141 reviews
Location Type Care Home
Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose… Read more about Thirlestaine Park Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 63 Rooms
Upton Mill Care Home
9.6
77 reviews
Mercer Way, Off Quercus Road, Tetbury GL8 8FH
"Visited a family friend here, Thought it deserved a review! This place is like a breath of fresh air for our elderly community! Staff…" Read all 77 reviews
Location Type Care Home
Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of… Read more about Upton Mill Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 64 Rooms
Porthaven Care Homes Reviews in Gloucestershire (218)
9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.771) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.
Review of
Upton Mill Care Home
from Hannah F (Friend of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Visited a family friend here,
Thought it deserved a review!
This place is like a breath of fresh air for our elderly community! Staff were so lovely
Such lovely events put on for the residents!
I attended the Christmas fair
And have visited on other occasions
Just lovely warming feel around
Thought it deserved a review!
This place is like a breath of fresh air for our elderly community! Staff were so lovely
Such lovely events put on for the residents!
I attended the Christmas fair
And have visited on other occasions
Just lovely warming feel around
this care setting
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your feedback. It is great to hear you have enjoyed your visits to our home. We hope to see you again soon!
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Review of
Upton Mill Care Home
from Caroline R (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mother moved into Upton Mill she has visibly improved in both physical and mental health. My initial feelings of guilt and anxiety about my mother moving from her home of 50 years were gradually, then fully eased, as she settled into her new and chosen home. The staff are caring kind and supportive.
They are also aware of how such a move affects close relatives, providing support there too. My mother has become more mobile and found friends, at the age of 97, when she had previously become lonely and sad. Thank you.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your heart-warming feedback. We completely understand how difficult it can be to make the decision to move a loved one into a care home, so I am glad to hear you felt supported by our team throughout the process.
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Review of
Upton Mill Care Home
from J G (Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Excellent facilities and atmosphere. Staff work very hard, multitasking.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your kind feedback. I am very proud of our hard-working team, so it is great to see this recognised.
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Review of
Upton Mill Care Home
from Pamela W (Friend of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have visited my dear friend Jo over a period of 5 months. This care home is outstanding! I love the facilities and I know that my friend is cared for in every possible way. A five star home!
Reply from Alyson Day, Home Manager at Upton Mill Care HomeIt is great to hear you find our home outstanding. It is a pleasure to have your lovely friend with us here at Upton Mill.
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Review of
Upton Mill Care Home
from Mike S (Son of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My 92 year old mother became a resident of this care home in September 2025 following a short period of hospitalisation. Sadly my mother is now confined to either her bed or a chair. Throughout her time at Upton Mill Care Home she has received a fantastic level of care, support and affection from all
of the team who look after her for which we are very grateful.
In all of my dealings with Upton Mill Care Home I have found all of the staff including both the administrators and carers to be friendly, personable, knowledgeable and considerate. I know that my mother has found it challenging to adapt to this new phase of her life but the team have done all that is possible to make her feel at home and to provide for her needs.
Upton Mill Care Home is a modern purpose built facility with excellent amenities. The property is impeccably clean, tidy and well decorated. I could not wish for my mother to be in a better care home or to be cared for by better staff.
In all of my dealings with Upton Mill Care Home I have found all of the staff including both the administrators and carers to be friendly, personable, knowledgeable and considerate. I know that my mother has found it challenging to adapt to this new phase of her life but the team have done all that is possible to make her feel at home and to provide for her needs.
Upton Mill Care Home is a modern purpose built facility with excellent amenities. The property is impeccably clean, tidy and well decorated. I could not wish for my mother to be in a better care home or to be cared for by better staff.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for taking a moment to leave us a review. Your mother is a pleasure to have here at Upton Mill, and her comfort and care are of the upmost importance to us.
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Review of
Upton Mill Care Home
from D E (Sister of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister had a recent stay at Upton Mill following a hospital stay and treatment for her cancer. They were wonderful with her, and she made a great recovery, far better than expected.
All the team were so kind & helpful. We could not fault anyone.
I think she only recovered because of the love &
All the team were so kind & helpful. We could not fault anyone.
I think she only recovered because of the love &
care she received at Upton Mill, & I will always be thankful for having my sister with me for a little longer.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for taking the time to leave us such a heart-warming review. I am glad to hear we were able to assist in your sister's recovery. Despite the circumstances, it was a joy to have the opportunity to get to know your lovely sister. We do hope both of you will pop by soon for coffee and a catch-up.
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Review of
Upton Mill Care Home
from P W (Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My overall experience is satisfactory except for the food which is adequate. Just about value for money.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for taking the time to leave us a review. I would welcome the opportunity to discuss this feedback with you further should you wish to get in touch.
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Review of
Upton Mill Care Home
from Lorna D (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been bed bound for 98% of the time for last few months - advanced stages of dementia although she can now barely communicate with them, I have witnessed staff doing her personal care with amazing tenderness, love, compassion and professionalism. The permanent staff are unfailingly excellent
- and look after me too when I visit. We regularly discuss mum's health and well-being her carers love her as one of their own!
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for taking the time to leave a kind review of our home. We are pleased to hear you are happy with the care your Mum receives with us. It is our honour to care for her.
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Review of
Upton Mill Care Home
from R B (Respite Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I had a hip operation on 20th October and needed somewhere to recuperate for a few days. My main retirement village is very close. My stay in Upton Mill met all my requirements and expectations. I could not have managed at home on my own. Atmosphere cheerful, staff attentive and helpful - very little
patronising. Some evidence of staff chat with some staff showing lack of confidence. Good value for money.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for taking the time to leave a kind review of Upton Mill. We are so pleased to hear that you settled into our home so well, and we will take your feedback on board and pass it on to our team. You are always welcome at Upton Mill.
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Review of
Thirlestaine Park Care Home
from Ben S (Son of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident since June this year. From day one, all the staff have gone over and above to make her feel welcome and at home in this next chapter in her life. My sister and I are extremely satisfied with the way the home functions and the care our mum receives.
Thirlstaine Park, was
Thirlstaine Park, was
stand out when visiting prospective facilities to place mum, and remains absolutely at the top of their game.
Reply from Anna Satora, Home Manager at Thirlestaine Park Care HomeThank you for your incredibly positive feedback. It is fantastic to hear you and your sister are happy with our home and the care your mum receives.
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Review of
Thirlestaine Park Care Home
from S J (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum came here after 4 weeks in hospital following a massive stroke. I had to make the decision on bringing her to be nearby me without having any chance to view. This has been an excellent experience in our circumstances.
Every one of the staff have shown care and compassion to both my mum and
Every one of the staff have shown care and compassion to both my mum and
my family, throughout our unfortunately short stay here.
Nothing was too much trouble.
The rooms are well furnished, airy and spacious. Communal lounges are also well appointed.
Nothing was too much trouble.
The rooms are well furnished, airy and spacious. Communal lounges are also well appointed.
Reply from Anna Satora, Home Manager at Thirlestaine Park Care HomeThank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your mum during her stay with us.
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Review of
Upton Mill Care Home
from Gerald O (Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I went to Upton Mill after discharge from hospital to get luxury treatment and that was what I received.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your kind words. I am glad to hear we were able to assist with your recovery and that you were happy with the care you received.
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Review of
Upton Mill Care Home
from N H (Friend of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Outstanding staff. Caring, responsive, friendly and engaging. The care home is so well run and I have complete confidence in it. Great teamwork. Responsive and intelligent initiative's.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your feedback. It is always great to hear from friends of our residents.
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Review of
Thirlestaine Park Care Home
from P L (Friend of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend went into Thirlestaine Park for care and end of life. I can't tell you how impressed I was with her care. All the carers and nurses treated her professionally and with great dignity. The manager and reception staff are very kind and supportive to her and me and all her friends. Nothing was
too much trouble. I will be singing their praises of this home and its staff and highly recommending it. Thank you all so much for all you did for me and my friend.
Reply from Anna Satora, Home Manager at Thirlestaine Park Care HomeThank you for taking the time to share such kind words about Thirlestaine Park. It means so much to us to hear that your friend was treated with dignity and compassion, and that you and her loved ones felt supported throughout her time with us.
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Review of
Upton Mill Care Home
from M J (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
You certainly get what you are paying for. Sadly, my father couldn't use any facilities, and despite lowering fees was moved by family to social service care in another care home due to lack of funds. Staff were all lovely and helpful, and reassuring. Thank you.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for taking the time to share your feedback about our home. We completely understand that care costs can be a difficult consideration for families, and we truly appreciate the thoughtful way you have shared your experience. We are so pleased to hear that you found our team to be lovely, helpful and reassuring during your father's stay - your kind words mean a great deal to everyone here.
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Review of
Upton Mill Care Home
from Stephen E (Nephew of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Upton Mill is a beautiful & caring nursing home for those that need it. My Aunt was in her final weeks so wasn't able to fully benefit from the amazing facilities & events that this home offers. The food is great & the home is kept very clean with a lovely modern but cosy feel to it. However, the staff
are its biggest plus point, offering advice & support for relatives & an excellent standard of care for the residents. This home & it's staff were a god send for me & my aunt, & I'll be forever grateful for the care they showed us, thank you
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your kind and heartfelt review of Upton Mill. It was an honour to care for your aunt. You are always welcome to visit us here at our home. We are thinking of you and your family during this time.
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Review of
Upton Mill Care Home
from Mark A (Son of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Friendly, honest caring environment, perfect for the well being of my 92 year old mother.
It is a pleasure to go there and would have no hesitation in recommending it to other people.
It has very much a community atmosphere, the Bistro is Lovely.
It is a pleasure to go there and would have no hesitation in recommending it to other people.
It has very much a community atmosphere, the Bistro is Lovely.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for taking the time to leave a kind review of Upton Mill. It is an honour to care for your mother.
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Review of
Upton Mill Care Home
from Julia W (Friend of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home was so very helpful and understanding in accommodating my friend the day we needed respite. They sorted everything out in such a friendly and professional manner, Nothing was to much for them. Since being a resident in the home we have received excellent care, understanding and attention.
We couldn't really ask for a better service. Thank you.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for taking the time to leave a kind review. We truly appreciate you sharing your experience with us.
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Review of
Upton Mill Care Home
from S S (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are responsive, kind and helpful. Facilities are excellent and cleanliness is impeccable. Bright, cheerful and welcoming it is a pleasure to visit. It gives us all peace of mind that my father is resident in such a caring environment.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for taking the time to leave a kind review. It is an honour to provide care for your father, and we are grateful for your trust in us to care for your loved one.
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Review of
Upton Mill Care Home
from Liz M (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are so thankful we found Upton Mill for our mum. All the staff are so attentive and caring to residents and their families. From the moment you walk in the door, you are greeted with a smile and a "how are you". It's wonderful to see all the activities on social media, so we can still see mum even
when we can't be there. Thank you to all the staff and all they do.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you very much for your thoughtful review. We are pleased to hear about your experiences at Upton Mill. It is an honour caring for your mother.
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Awards / Recognitions (14)
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