Care Homes Owned by Porthaven Care Homes in Gloucestershire
9.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Gloucestershire for Porthaven Care Homes are showing below.
View the details of all 23 locations (with 2548 reviews) owned by Porthaven Care Homes
Porthaven Care Homes Locations in Gloucestershire (2)
Upton Mill Care Home
9.7
91 reviews
Mercer Way, Off Quercus Road, Tetbury GL8 8FH
"My stepmother has only been here for a short while. but I have visited on several occasions and the facilities are vary good and well…" Read all 91 reviews
Location Type Care Home
Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of… Read more about Upton Mill Care Home
- Care Provided
- Permanent Care
- Respite Care
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Visual / Hearing Impairment
- Acquired Brain Injury
- 64 Rooms
Thirlestaine Park Care Home
9.7
143 reviews
Humphris Place, Off Sandford Road, Cheltenham GL53 7GA
"Over the years of visiting my mother-in-law, I have greatly appreciated the care she receives. The key to this has been the staff, who are…" Read all 143 reviews
Location Type Care Home
Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose… Read more about Thirlestaine Park Care Home
- Care Provided
- Permanent Care
- Respite Care
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Visual / Hearing Impairment
- Acquired Brain Injury
- 63 Rooms
Porthaven Care Homes Reviews in Gloucestershire (234)
9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.811) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.
Review of
Thirlestaine Park Care Home
from Simon W (Son-in-law of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Over the years of visiting my mother-in-law, I have greatly appreciated the care she receives. The key to this has been the staff, who are exemplary and consistently go above and beyond. The one area where further improvement could be made for her is greater involvement in trips and outings. However
the entertainment is excellent! Thanks for everything you do.
Reply from Anna Satora, Home Manager at Thirlestaine Park Care HomeThank you for leaving a thoughtful review of Thirlestaine Park. We really appreciate your kind words. If you would like to discuss your feedback further, please get in touch. Our doors are always open!
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Review of
Upton Mill Care Home
from Tracy h (Stepdaughter of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My stepmother has only been here for a short while. but I have visited on several occasions and the facilities are vary good and well maintained. in fact, everything is very clean and tidy. Most of all , the staff are very friendly and kind and helpful
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for taking the time to leave a kind review of Upton Mill. We really appreciate your positive thoughts.
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Review of
Upton Mill Care Home
from S H (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum is currently on respite and will be going permanent soon, I was so weary of my mum going into a home but Upton Mill really put my mind at ease with everything, the staff are amazing in every way and I feel like they are my other little family already and my mum absolutely loves it there as we
were so sure she wouldn't like it but they have all made her feel so welcome and I can start to get some sleep knowing she's safe and happy.. I have been to other care homes but Upton mill stands out above all the rest of them. Highly recommended. Plus my dogs get treats and cuddles from everyone..
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your fantastic feedback. It is great to hear your mum has settled in well to life at Upton Mill. We look forward to seeing you on your next visit!
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Review of
Upton Mill Care Home
from E M (Friend of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Recently visited a friend and I'm Really pleased my friend is here, there are lovely friendly staff and very welcoming, facilities are fabulous and very clean,
It is an amazing place would highly recommend
It is an amazing place would highly recommend
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for taking a moment to leave us your fantastic feedback. I am glad to hear you enjoyed your time at Upton Mill while visiting your friend.
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Review of
Upton Mill Care Home
from J J (Daughter of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother has been a resident for several years now and I am pleased to say that the care, compassion, dining and social events are impressive and continually being discussed and tweeked/improved at resident/relative meetings with Home Manager Alyson Day and staff to provide the best experience possible
for the residents and relatives. The staff know my Mother well and all her challenges with her health and give her exemplary care, thank you.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your kind review. We are glad to hear that your mother has enjoys her time with us and that you appreciate our care, dining and social events. Your feedback is truly valued.
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Review of
Upton Mill Care Home
from L B (Friend of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After visiting the home, I was pleasantly surprised by how welcoming, warm and intimate it felt. The communal areas are clean and beautifully designed, and the staff were very accommodating straight from arrival. Very happy.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your kind review of Upton Mill, it is truly appreciated.
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Review of
Upton Mill Care Home
from S L (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care home. The staff are so caring and responsive to my mother's needs. Her room is kept very clean and the activities are great. She is very happy here.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeI am thrilled to hear your mother is happy living at Upton Mill and that you are pleased with the home too.
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Review of
Upton Mill Care Home
from L W (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father is very happy, looking forward to his trip to Kemble Airfield. The staff are very attentive to his needs. There is always a warm welcome from the staff when we visit.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeIt is great to hear your father is happy living with us at Upton Mill and enjoys his trips out - it is always a pleasure to take him to Kemble Airfield! We look forward to seeing you when you visit next.
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Review of
Upton Mill Care Home
from Gary W (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad has been a resident here for nearly two years. During this time the home has improved on what was already a very high standard and must now be ranked among the best. The staff are always very friendly, nothing is too much trouble, and they all have a good positive attitude. The food is of a high
standard with a good variety served in a very well laid out restaurant area. Christmas entertainment was very good with a large amount of activities taking place to keep everybody happy and feel in the festive mood.
Christmas presents were given to the residents which were a nice touch, you could see someone had taken time to actually pick the presents individually. Activities have really been stepped up a notch during the last year with a large choice to choose from.
Moving a loved one into a care home is always going to be a tough decision, but knowing Dad is at Upton Mill has made it a lot more bearable.
Christmas presents were given to the residents which were a nice touch, you could see someone had taken time to actually pick the presents individually. Activities have really been stepped up a notch during the last year with a large choice to choose from.
Moving a loved one into a care home is always going to be a tough decision, but knowing Dad is at Upton Mill has made it a lot more bearable.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your shining review. It has been a joy to have your lovely dad with us these last two years, and it is incredibly rewarding to hear you are happy you chose Upton Mill.
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Review of
Upton Mill Care Home
from Ian S (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
So many activities, and a very inclusive community, mum really enjoyed the entire festive period. The staff seem to really care, and the care home is kept to immaculate standards. I would highly recommend the care home.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeIt is great to hear your mum enjoyed the festive period at Upton Mill and that you are happy with the quality of our home and team.
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Review of
Thirlestaine Park Care Home
from Rachel S (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Generally very pleased with service/care provided. One or two issues with communication to Mum's care, but some to be expected.
Reply from Anna Satora, Home Manager at Thirlestaine Park Care HomeThank you for your review. I am glad to hear you are happy overall with our home. We will, however, take your feedback on board and should you ever wish to discuss anything further please do come and speak to me.
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Review of
Upton Mill Care Home
from Julia W (Relative of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't praise the home enough! The level of nursing care is extremely good, the friendliness and efficiency of all the staff is wonderful. The receptionists are so welcoming they make you feel cared for. Nothing is too much effort for them including a friendly chat, ensuring you feel listened too and
being there for the residents and guests in the Bistro. I'm certain they do the job of 2 people as they always have so much to do, but always with a smile.
The activities staff are a breath of fresh air, always upbeat and encourage the residents to participate in the many varied activities they organise. I thoroughly enjoy joining in and being part of the 'Upton Mill Family'.
Christmas was so magical with the home resembling a 'Santas Grotto' Well done all the staff.
I particularly enjoy and am always impressed at the special days that are organised. In January The Burns Night celebrations were superb. Most impressive is the way the home engage with the community especially the children
The activities staff are a breath of fresh air, always upbeat and encourage the residents to participate in the many varied activities they organise. I thoroughly enjoy joining in and being part of the 'Upton Mill Family'.
Christmas was so magical with the home resembling a 'Santas Grotto' Well done all the staff.
I particularly enjoy and am always impressed at the special days that are organised. In January The Burns Night celebrations were superb. Most impressive is the way the home engage with the community especially the children
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your incredible feedback! It is great to hear such positive words about our home and team, and I am glad to hear you enjoyed our recent celebrations.
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Review of
Upton Mill Care Home
from Michele H (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Upton Mill has given us the opportunity as a family for mum to have 24hrs care like in her own room given her the feeling of independence but the security of knowing people are around. Staff have a good understanding of mum's needs (dementia) & go above & beyond. When mum came to Upton Mill she thought
it was a hotel & very posh!
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your lovely feedback. I am glad to hear your mum feels secure at Upton Mill and that you are confident her needs are understood and met.
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Review of
Upton Mill Care Home
from T L (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother, diagnosed with dementia & Alzheimer's, moved in to Upton Mill 1st Dec 2025. She was welcomed with a beautiful room, lovely meals and plenty of company. Loneliness had been a big issue along with care needs and all staff have professionally supported a transition to Upton Mill.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your feedback. It is great to hear our team have been able to support your mother throughout her transition into our home.
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Review of
Upton Mill Care Home
from Isabelle S (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since visiting Upton Mill my view on care homes has changed. Upton Mill never fails to surprise. The effort they put into looking after the residents is second to none. I've seen a few residents have their 100th birthday at Upton and all I can say is wow. Just wonderful! The care home is so clean with
great facilities and entertainment, the food looks great and the staff are so helpful & caring. Not afraid to get old now.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for leaving such an inspiring review! We care for our residents dearly, so it fills me with pride to see this noticed.
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Review of
Upton Mill Care Home
from Deborah R (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely supportive staff and lots of activities for residents. Nurses and carers know my father well and are always ready to help and advise
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your feedback. It is great to hear you are happy with our home and team.
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Review of
Upton Mill Care Home
from J H (Niece of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It was wonderful this afternoon visiting my aunt. The staff couldn't have been more kind and friendly. We had a delicious lunch together and then a fabulous surprise, Charlie organised it as she knows Julie was a ballet dancer.
Julie loved it and it was such a treat at Christmas.
The experience here,
Julie loved it and it was such a treat at Christmas.
The experience here,
the atmosphere, the care and kindness I couldn't speak more highly of.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your wonderful review. I am thrilled to hear you enjoyed your visit and that your aunt was pleased with her surprise!
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Review of
Upton Mill Care Home
from Hannah F (Friend of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Visited a family friend here,
Thought it deserved a review!
This place is like a breath of fresh air for our elderly community! Staff were so lovely
Such lovely events put on for the residents!
I attended the Christmas fair
And have visited on other occasions
Just lovely warming feel around
Thought it deserved a review!
This place is like a breath of fresh air for our elderly community! Staff were so lovely
Such lovely events put on for the residents!
I attended the Christmas fair
And have visited on other occasions
Just lovely warming feel around
this care setting
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your feedback. It is great to hear you have enjoyed your visits to our home. We hope to see you again soon!
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Review of
Upton Mill Care Home
from Caroline R (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mother moved into Upton Mill she has visibly improved in both physical and mental health. My initial feelings of guilt and anxiety about my mother moving from her home of 50 years were gradually, then fully eased, as she settled into her new and chosen home. The staff are caring kind and supportive.
They are also aware of how such a move affects close relatives, providing support there too. My mother has become more mobile and found friends, at the age of 97, when she had previously become lonely and sad. Thank you.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your heart-warming feedback. We completely understand how difficult it can be to make the decision to move a loved one into a care home, so I am glad to hear you felt supported by our team throughout the process.
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Review of
Upton Mill Care Home
from J G (Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Excellent facilities and atmosphere. Staff work very hard, multitasking.
Reply from Alyson Day, Home Manager at Upton Mill Care HomeThank you for your kind feedback. I am very proud of our hard-working team, so it is great to see this recognised.
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Awards / Recognitions (16)
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