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Care Homes Owned by Porthaven Care Homes in Gloucestershire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Porthaven Care Homes in Gloucestershire

Only the locations & reviews in Gloucestershire for Porthaven Care Homes are showing below.

View the details of all 23 locations (with 2391 reviews) owned by Porthaven Care Homes

Porthaven Care Homes Locations in Gloucestershire (2)

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2 Care Homes owned by Porthaven Care Homes in Gloucestershire
Thirlestaine Park Care Home

Humphris Place, Off Sandford Road, Cheltenham GL53 7GA 

9.8 138 reviews
"We are so happy that mum is living at Thirlestaine. Knowing that she is safe, well cared for and treated with kindness and tireless…"   Read all 138 reviews
Location Type Care Home

Located in the historic spa town of Cheltenham, Thirlestaine Park Care Home provides a peaceful and tranquil setting for its residents to receive exceptional residential, dementia, nursing and respite care. Opened in 2014, Thirlestaine Park is purpose… Read more about Thirlestaine Park Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 63 Rooms
Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury GL8 8FH 

9.7 68 reviews
"Upton Mill is a beautiful & caring nursing home for those that need it. My Aunt was in her final weeks so wasn't able to fully benefit from…"   Read all 68 reviews
Location Type Care Home

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of… Read more about Upton Mill Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 64 Rooms

Porthaven Care Homes Reviews in Gloucestershire (206)

9.8

Porthaven Care Homes has a Group Review Score of 9.8 (9.780) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.

Overall Experience
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Reviewer Connection to Porthaven Care Homes
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Review of

Upton Mill Care Home

from Stephen E (Nephew of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upton Mill is a beautiful & caring nursing home for those that need it. My Aunt was in her final weeks so wasn't able to fully benefit from the amazing facilities & events that this home offers. The food is great & the home is kept very clean with a lovely modern but cosy feel to it. However, the staff
are its biggest plus point, offering advice & support for relatives & an excellent standard of care for the residents. This home & it's staff were a god send for me & my aunt, & I'll be forever grateful for the care they showed us, thank you
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind and heartfelt review of Upton Mill. It was an honour to care for your aunt. You are always welcome to visit us here at our home. We are thinking of you and your family during this time.

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Review of

Upton Mill Care Home

from Mark A (Son of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, honest caring environment, perfect for the well being of my 92 year old mother.
It is a pleasure to go there and would have no hesitation in recommending it to other people.
It has very much a community atmosphere, the Bistro is Lovely.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave a kind review of Upton Mill. It is an honour to care for your mother.

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Review of

Upton Mill Care Home

from Julia W (Friend of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was so very helpful and understanding in accommodating my friend the day we needed respite. They sorted everything out in such a friendly and professional manner, Nothing was to much for them. Since being a resident in the home we have received excellent care, understanding and attention.
We couldn't really ask for a better service. Thank you.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave a kind review. We truly appreciate you sharing your experience with us.

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Review of

Upton Mill Care Home

from S S (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are responsive, kind and helpful. Facilities are excellent and cleanliness is impeccable. Bright, cheerful and welcoming it is a pleasure to visit. It gives us all peace of mind that my father is resident in such a caring environment.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave a kind review. It is an honour to provide care for your father, and we are grateful for your trust in us to care for your loved one.

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Review of

Upton Mill Care Home

from Liz M (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so thankful we found Upton Mill for our mum. All the staff are so attentive and caring to residents and their families. From the moment you walk in the door, you are greeted with a smile and a "how are you". It's wonderful to see all the activities on social media, so we can still see mum even
when we can't be there. Thank you to all the staff and all they do.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you very much for your thoughtful review. We are pleased to hear about your experiences at Upton Mill. It is an honour caring for your mother.

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Review of

Upton Mill Care Home

from N R (Son of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care home with first class facilities. Always willing to answer family questions or concerns and to listen. Very good residents/relatives meetings. Good, fun events and activities to which family are invited.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you so much for your wonderful review of Upton Mill. We are pleased to hear that you always have a positive experience. Your feedback is greatly appreciated.

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Review of

Upton Mill Care Home

from Peter S (Guardian of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent premises
Delightful and helpful staff
Good food and ambience
The genuine attempt to encourage the residents to engage in social intercourse is to be particularly commended
In my particular case because I am a considerable distance away the arrangements to change doctors arrange hospital
transportation is particularly helpful
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to provide a kind review. It is an honour to care for your loved one; your feedback is greatly appreciated by everyone here at Upton Mill.

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Review of

Upton Mill Care Home

from S M (Friend of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to say how lovely and friendly all the staff here are and always make the visit very welcoming, like being part of an family. Food always looks amazing and everything is so clean and tidy. A real pleasure to visit.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to share your positive review of our home. We appreciate your kind words and are honoured to have the opportunity to care for your loved one.

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Review of

Upton Mill Care Home

from Jodie H (Friend of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On visiting a resident who is a friend of the family we attended the summer fair. It was so lovely to see all residence enjoying themselves smiling and laughing. Well organised at a beautiful home which seems to have so much going on keeping everyone entertained. Thank you
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your feedback. I am glad to hear you enjoyed your day and had fun at our summer event. Do join us again soon!

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Review of

Upton Mill Care Home

from Jane K (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother lived at Upton Mill for 5 months before she died there. The carers were brilliant - with one or two exceptions, they were kind, efficient, took great care, they loved mum. The care home enabled my sister and I to stay 24/7 with Mum in her last days. All the staff were friendly, supportive
and caring. They all knew Mum's name and treated her respectfully. We never regretted choosing Upton Mill. Our 2 concerns were 1) using district nurses and 2) very expensive compared with the wages carers were paid.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your mother and get to know you and your sister. I will be sure to take your concerns on board, and if you ever wish to discuss these further then please do get in touch.

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Review of

Upton Mill Care Home

from J C (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly & caring, from reception to the care assistants and nurses. The home is always clean and well kept.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your complimentary feedback of our team and home.

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Review of

Upton Mill Care Home

from J G (Respite Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault this facility. Spotless. Staff are so caring.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

It is great to hear you are so happy with our home!

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Review of

Upton Mill Care Home

from Gary D (Friend of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited during the week of VE80 and was really impressed with not only the building and facilities but how friendly the staff were. It was obvious how well looked after the residents were and was brilliant to see the event organised for them, I also heard the day before there had been a fish and chip
visit which everyone really enjoyed. I got to experience the refreshments in the bistro which was more of a coffee shop experience than a care home. Would definitely recommend Upton Mill.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your feedback. I am glad to hear you enjoyed our visit and were impressed by our VE Day celebrations!

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Review of

Upton Mill Care Home

from A W (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Upton Mill pull out all the stops to take good care of my mother who has aphasia! Today they organised a special birthday lunch in the Bistro with wine and freshly made birthday cake and all sang Happy Birthday and she laughed and really enjoyed it all! Every effort is made to help my mother
whose illness is challenging, over all the challenges the staff have developed good relationships with my mother and do their upmost to accommodate her needs.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

It was a joy to celebrate your mother's birthday with her!

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Review of

Thirlestaine Park Care Home

from H L (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy that mum is living at Thirlestaine. Knowing that she is safe, well cared for and treated with kindness and tireless professional care is a huge relief to our family.


We visit often and we can see that despite her dementia mum is happy and doing well. We enjoy visiting very much;

everyone is welcoming and it is pleasant place to spend time - lovely lounges and garden.
Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

It is fantastic to hear you are happy with the care your mum is receiving. It is a pleasure to have her with us, and we look forward to seeing you when you next visit.

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Review of

Upton Mill Care Home

from C S (Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose Upton Mill Care Home for convalescent care following spinal surgery. I was made very welcome and can honestly say I enjoyed my stay. The staff are all friendly, nothing is too much trouble, and all my needs were met.
The activities were not of interest to me because I was only short stay and
had my own visitors.
There was plenty of food and drinks available, a lovely informal coffee area with biscuits every day.
Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your fantastic feedback. I am glad to hear you felt well cared for and that we were able to assist you with your recovery. Please do come and visit us for coffee and a catch up soon!

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Review of

Upton Mill Care Home

from N H (Friend of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided for my friend has been superb. She settled in so quickly. The staff are superb and have been so helpful. It has been a hugely reassuring introduction and I have nothing but praise for Upton Mill. It is the best care home that I have experienced
Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is great to hear that you have had a positive experience with our home and that your friend has settled in well.

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Review of

Upton Mill Care Home

from R G (Son of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Super friendly staff who are incredibly helpful and polite. The facilities at Upton Mill are excellent. My father has all the help he needs to be safe and healthy and he's always commenting on how great the food is and the staff being friendly. I would recommend anyone to Upton Mill.
Reply from Matthew Berry, Regional Director at Upton Mill Care Home

It is great to hear you would recommend our home to others and that both you and your father feel positively about our team.

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Review of

Thirlestaine Park Care Home

from Patricia S (Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I entered Thirlestaine Park Care Home in indifferent general health and slow-healing ulcers on both legs after bedrest for several weeks. I was impressed by the attention and kindness of all the cards, and the general cheerfulness of the whole house. Physio and support from the medical staff and carers
led to my independence in nearly all personal care. I have also felt able to undertake gentle gardening which cheered my medical and mental health.
Reply from Anna Satora, Home Manager at Thirlestaine Park Care Home

It is fantastic to hear you have seen improvements in your independence since joining us at Thirlestaine Park. It is a pleasure to have you with us!

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Review of

Upton Mill Care Home

from Audrey (Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant. The staff are very caring.
Reply from Matthew Berry, Regional Director at Upton Mill Care Home

Thank you for taking a moment to leave us your positive feedback.

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Awards / Recognitions (14)

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