Care Homes Owned by Porthaven Care Homes in Cheshire
9.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cheshire for Porthaven Care Homes are showing below.
View the details of all 23 locations (with 2419 reviews) owned by Porthaven Care Homes
Porthaven Care Homes Locations in Cheshire (2)
Astbury Mere Care Home
9.8
134 reviews
Newcastle Road, Astbury, Congleton CW12 4HP
"Staff are wonderful, from domestics to management, and any issues are dealt with immediately. I can leave my husband knowing he is in safe…" Read all 134 reviews
Location Type Care Home
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened… Read more about Astbury Mere Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 62 Rooms
Prestbury House Care Home
9.7
208 reviews
West Park Drive, Macclesfield SK10 3GR
"Mum is a new resident but from the outset she has been welcomed and cared for by all the staff who are patient and caring. They are…" Read all 208 reviews
Location Type Care Home
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant… Read more about Prestbury House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 75 Rooms
Porthaven Care Homes Reviews in Cheshire (342)
9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.783) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.
Review of
Prestbury House Care Home
from N R (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are friendly, and helpful. They treat Mum well and encourage her to participate in activities, and are aware of her daily needs, and make sure any changes in her health are addressed. They assist us in keeping in touch as we live out of country, and inform us of of any changes.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Prestbury House Care Home
from Helen W (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum is a new resident but from the outset she has been welcomed and cared for by all the staff who are patient and caring. They are thoughtful and treat Mum with dignity at all times. Mum has been encouraged to get involved and she's happy and making friends. There is a marked improvement in Mum's physical
and mental health. The food and facilities are excellent. All the staff are helpful and kind. We've had an excellent experience and would highly recommend Prestbury House.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Prestbury House Care Home
from A H (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone here not only gives excellent care to residents, but make family and friends feel at home. Each person is treated as an invidual and staff treat them very well. No task or request seems to much trouble. It doesnt feel like a care home, not institutional, more like a comfy hotel. Everyone is
so patient and if there isn't something on the menu that Mum facnies, the kitchen staff always accomodate. I highly recommend.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Prestbury House Care Home
from Shaun B (Husband of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home provided an excellent place for Jane to recover from her hip operation. The outstanding factor in our visit was the staff. They were friendly and very supportive. Staff were flexible and understanding, which created a good atmosphere. We did not make use of many of the facilities and activities
but they all looked very good. Thank you very much.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Prestbury House Care Home
from Louise H (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are professional but very caring with my mother
They encourage mum to try the activities but are respectful of her wishes
Staff make time to chat with my mum & have taken interest in her family photos
Little things like toping up the water in her flowers are appreciated
They encourage mum to try the activities but are respectful of her wishes
Staff make time to chat with my mum & have taken interest in her family photos
Little things like toping up the water in her flowers are appreciated
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Prestbury House Care Home
from D F (Husband of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife was in the home for over 18 months and had excellent care with every detail as good as it gets.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Prestbury House Care Home
from J B (Resident) assisted by family/friend published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was apprehensive when I transferred here from hosputal but soon felt very welcome and safe. The staff have all been very kind, friendly and supportive. Nothing has been too much trouble. Thank you for all your assistance.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Prestbury House Care Home
from S D (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been so pleased with the care my mum has received. Nothing is too much trouble. We are always kept updated on her health and emotional needs. All the staff are friendly and approachable. Highly recommend Prestbury House.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Astbury Mere Care Home
from C K (Wife of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are wonderful, from domestics to management, and any issues are dealt with immediately. I can leave my husband knowing he is in safe hands and is being treated with kindness and respect. Any issues out of hours, I am contacted as soon as possible.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home
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Review of
Prestbury House Care Home
from C M (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team at Prestbury House have been so wonderful to engage with and always cared for mum with such professionalism and dignity. We could not ask for more and will always be grateful for the love and compassion shown to both our mum and us as a family.
Thank you doesn't quite seem enough for the wonderful
Thank you doesn't quite seem enough for the wonderful
team here.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Prestbury House Care Home
from J G (Relative of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Absolutely faultless in all areas. Excellent!
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Astbury Mere Care Home
from Brian W (Respite Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is my 3rd respite stay at Astbury Mere Care Home.I have again been impressed with the care and dedication given by all branches of staff, nothing is to much trouble. Astbury offer a good menue each day and the food is presented well. The accomodation, each room is self contained and of good size.
My only comment would be that a higher seating chair should be available, this also applies to the lounge area as well.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home
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Review of
Prestbury House Care Home
from M N (Friend of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend has been at Prestbury House now for over 12 months and I am over the moon with the care and attention she is receiving. She is engaged in activities and loves the food! The staff go above and beyond, and we couldn't be happier
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Prestbury House Care Home
from M K (Friend of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visited yesterday my friend on the ground floor we had a coffee and biscuit in the bistro always welcomed
Whilst visiting there were a mother and daughter enjoying a coffee who explained mum was a respite stay last year and still comes to visit the staff and have a coffee as it is such a positive
Whilst visiting there were a mother and daughter enjoying a coffee who explained mum was a respite stay last year and still comes to visit the staff and have a coffee as it is such a positive
home who helped her at a bad time last year
That just confirmed my friend off 50 years is in the est care home in macclesfield looked after with dignity a
Love and care
That means the world
That just confirmed my friend off 50 years is in the est care home in macclesfield looked after with dignity a
Love and care
That means the world
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Prestbury House Care Home
from Darren S (Nephew of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Although this care home is very modern and always kept clean & tidy I feel there are several areas that need attention these include:
There isn;t always senior staff on duty on floor 1 particularly at the weekend, which is a security concern. I feel the desk there should always be manned.
Activities
There isn;t always senior staff on duty on floor 1 particularly at the weekend, which is a security concern. I feel the desk there should always be manned.
Activities
seem largely constrained to Mon-Fri with not much going on at the weekends for patients.
I think the rooms are drab and could be improved even something as simple as the hanging of one large print.
Quite often food is left to go stale in the rooms which hints of staff shortages.
On the plus side I was pleased to see some gardening work had been undertaken to spruce up the main entrance. Also the carers there do seem very nice and are always helpful when asked,
I think the rooms are drab and could be improved even something as simple as the hanging of one large print.
Quite often food is left to go stale in the rooms which hints of staff shortages.
On the plus side I was pleased to see some gardening work had been undertaken to spruce up the main entrance. Also the carers there do seem very nice and are always helpful when asked,
Reply from Joanne Elliott, Regional Director at Prestbury House Care Home
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Review of
Astbury Mere Care Home
from J Y (Husband of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My experience with care homes, my negative views were mixed with the amount of care given to my family at the time, but since my wife came to Astbury Mere, my attitude to care homes has changed drastically. It's put faith into my view into care, which Astbury is all about.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home
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Review of
Prestbury House Care Home
from R C (Respite Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Prestbury House care home has provided excellent standards of accommodation, facilities and very caring and competent staff throughout my stay there. I am pleased to recommend them highly accordingly. However I have some concern that adequate car parking may be available at busy time, but this may not
be a problem.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Prestbury House Care Home
from C C (Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good service.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home
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Review of
Astbury Mere Care Home
from Alan E (Husband of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is more like a hotel than a care home. The rooms the patients have are of a good size and with its own full facilities. Food is of high quality. Staff show good empathy with patients and there is a very good staff/patient ratio. Staff are very welcoming to visitors and greet us by name. Although
it is 10 miles away from home and not the cheapest, my family and I decided it was the best place for her. She is very happy here.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home
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Review of
Astbury Mere Care Home
from S P (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall our experience of mum being in Astbury Mere is very good. The only thing we can really fault is not enough staff on to assist residents with general duties e.g going to the toilet. Pleased with all the activities, staff helpful, food is very good.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home
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Awards / Recognitions (14)
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