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Care Homes Owned by Porthaven Care Homes in Cheshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Porthaven Care Homes in Cheshire

Only the locations & reviews in Cheshire for Porthaven Care Homes are showing below.

View the details of all 23 locations (with 2381 reviews) owned by Porthaven Care Homes

Porthaven Care Homes Locations in Cheshire (2)

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2 Care Homes owned by Porthaven Care Homes in Cheshire
Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP 

9.8 134 reviews
"Staff are wonderful, from domestics to management, and any issues are dealt with immediately. I can leave my husband knowing he is in safe…"   Read all 134 reviews
Location Type Care Home

Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened… Read more about Astbury Mere Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 62 Rooms
Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR 

9.7 202 reviews
"We have been so pleased with the care my mum has received. Nothing is too much trouble. We are always kept updated on her health and…"   Read all 202 reviews
Location Type Care Home

Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant… Read more about Prestbury House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 75 Rooms

Porthaven Care Homes Reviews in Cheshire (336)

9.8

Porthaven Care Homes has a Group Review Score of 9.8 (9.767) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Porthaven Care Homes
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Review of

Prestbury House Care Home

from S D (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so pleased with the care my mum has received. Nothing is too much trouble. We are always kept updated on her health and emotional needs. All the staff are friendly and approachable. Highly recommend Prestbury House.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your kind review of Prestbury House. We are grateful to hear that you and your mother are pleased with the care that she is receiving with us.

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Review of

Astbury Mere Care Home

from C K (Wife of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are wonderful, from domestics to management, and any issues are dealt with immediately. I can leave my husband knowing he is in safe hands and is being treated with kindness and respect. Any issues out of hours, I am contacted as soon as possible.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your kind words. We are so pleased to hear that you are happy and assured about your husband's care with us.

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Review of

Prestbury House Care Home

from C M (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Prestbury House have been so wonderful to engage with and always cared for mum with such professionalism and dignity. We could not ask for more and will always be grateful for the love and compassion shown to both our mum and us as a family.
Thank you doesn't quite seem enough for the wonderful
team here.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

This is incredibly heart-warming to hear, thank you. It is a pleasure to have your mum with us.

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Review of

Prestbury House Care Home

from J G (Relative of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely faultless in all areas. Excellent!
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for such positive feedback - this is great to hear.

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Review of

Astbury Mere Care Home

from Brian W (Respite Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my 3rd respite stay at Astbury Mere Care Home.I have again been impressed with the care and dedication given by all branches of staff, nothing is to much trouble. Astbury offer a good menue each day and the food is presented well. The accomodation, each room is self contained and of good size.
My only comment would be that a higher seating chair should be available, this also applies to the lounge area as well.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for taking the time to leave such a kind review, Brian. You are always welcome at Astbury Mere, it is our pleasure having you stay with us. We will make sure to take your feedback about seating into consideration with the respective teams.

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Review of

Prestbury House Care Home

from M N (Friend of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been at Prestbury House now for over 12 months and I am over the moon with the care and attention she is receiving. She is engaged in activities and loves the food! The staff go above and beyond, and we couldn't be happier
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

It is great to hear you are happy with your friend's care and that she is enjoying life at Prestbury House.

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Review of

Prestbury House Care Home

from M K (Friend of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited yesterday my friend on the ground floor we had a coffee and biscuit in the bistro always welcomed
Whilst visiting there were a mother and daughter enjoying a coffee who explained mum was a respite stay last year and still comes to visit the staff and have a coffee as it is such a positive
home who helped her at a bad time last year
That just confirmed my friend off 50 years is in the est care home in macclesfield looked after with dignity a
Love and care
That means the world
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for providing us with such a kind review.

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Review of

Prestbury House Care Home

from Darren S (Nephew of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Although this care home is very modern and always kept clean & tidy I feel there are several areas that need attention these include:
There isn;t always senior staff on duty on floor 1 particularly at the weekend, which is a security concern. I feel the desk there should always be manned.
Activities
seem largely constrained to Mon-Fri with not much going on at the weekends for patients.
I think the rooms are drab and could be improved even something as simple as the hanging of one large print.
Quite often food is left to go stale in the rooms which hints of staff shortages.
On the plus side I was pleased to see some gardening work had been undertaken to spruce up the main entrance. Also the carers there do seem very nice and are always helpful when asked,
Reply from Joanne Elliott, Regional Director at Prestbury House Care Home

I am sorry to hear you feel there are various areas we could improve. We will be sure to take these into consideration, and if you would like to discuss your concerns further please do not hesitate to reach out to our home manager.

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Review of

Astbury Mere Care Home

from J Y (Husband of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with care homes, my negative views were mixed with the amount of care given to my family at the time, but since my wife came to Astbury Mere, my attitude to care homes has changed drastically. It's put faith into my view into care, which Astbury is all about.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

It fills me with pride to hear we have been able to provide you with a positive care home experience and that your opinion of care has now changed.

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Review of

Prestbury House Care Home

from R C (Respite Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestbury House care home has provided excellent standards of accommodation, facilities and very caring and competent staff throughout my stay there. I am pleased to recommend them highly accordingly. However I have some concern that adequate car parking may be available at busy time, but this may not
be a problem.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

I am glad to hear you were pleased with your stay and would recommend our home to others. I will certainly take your concern about parking into consideration.

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Review of

Prestbury House Care Home

from C C (Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

It is great to hear you are happy living with us here at Prestbury House.

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Review of

Astbury Mere Care Home

from Alan E (Husband of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is more like a hotel than a care home. The rooms the patients have are of a good size and with its own full facilities. Food is of high quality. Staff show good empathy with patients and there is a very good staff/patient ratio. Staff are very welcoming to visitors and greet us by name. Although
it is 10 miles away from home and not the cheapest, my family and I decided it was the best place for her. She is very happy here.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your incredibly positive review. It is a pleasure to have your wife with us, and it is great to hear you are happy with the care she receives.

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Review of

Astbury Mere Care Home

from S P (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall our experience of mum being in Astbury Mere is very good. The only thing we can really fault is not enough staff on to assist residents with general duties e.g going to the toilet. Pleased with all the activities, staff helpful, food is very good.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

I am glad to hear your overall experience has been positive, and I will be sure to take your feedback about staffing into consideration going forward. If you would like to discuss this further at any point then please do not hesitate to get in touch with me directly.

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Review of

Prestbury House Care Home

from K M (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the 8 years my mum was a resident in general we've been happy with the overall service. The outstanding aspect has been the individual care workers who have been amazing. They've offered support, that suggests it's more than a job. The management has been a continued revolving door, with many of
the managers being invisible, and purely interested in the bottom line.
Reply from Joanne Elliott, Regional Director at Prestbury House Care Home

Thank you for your review. I am glad you were happy overall with the care your mum received and felt supported by our team. I am sorry to hear you were not content with our management situation. Unfortunately, we cannot always control when our team members decide to leave us, but we do our best to make these transitions as smooth as possible for our residents and their loved ones. Our current home manager has been with us since July 2024 and joined us with ten years of experience as a home manager and a great reputation in the local area. Should you wish to discuss this further or provide more feedback about your experience, please do not hesitate to get in touch.

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Review of

Prestbury House Care Home

from L S (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Prestbury House for nearly two years. I have nothing but praise for everybody that works there. The kindness, support and care shown to my mum and myself has always been superb. Nothing is too much trouble, and all staff are always prepared to go the extra mile! So very
grateful!
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for providing such complimentary feedback. We all work hard to ensure our residents' loved ones feel like they are part of the Prestbury House family, so I am glad to hear you feel supported by our team.

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Review of

Prestbury House Care Home

from J F (Nephew of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has been at Prestbury House since 2023 and has been looked after superbly. Each time I visit the staff make sure to keep me updated. They care for her with respect and dignity. And the home is beautifully looked after and the staff are very nice.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your positive feedback. It is great to hear you are happy with your auntie's care.

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Review of

Prestbury House Care Home

from Karen M (Daughter of Resident) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wish to thank all the lovely staff at Prestbury House Care Home, for helping my mother with the transition of moving into residential care, and taking extra time to understand her likes and dislikes - very professional organisation. Every team member is pleasant and helpful and nothing is too much trouble.

We are so lucky to know she is safe and receiving such good care and enjoying lots of different food choices which she wouldn't usually eat. She says the food is delicious.
Reply from Nishi Gottlieb, Home Manager at Prestbury House Care Home

Thank you for your gratitude. It is a pleasure to have your mother with us, and I am glad to hear our team were able to provide her with a smooth transition into life at our home.

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Review of

Astbury Mere Care Home

from H R (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is welcoming and staff are all very friendly. There are lots of activities and trips arranged for the residents which is important and necessary especially if the resident is mentally very aware. There are also lots of opportunities for social interaction and stimulation for the residents.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your feedback. We are always keen to ensure there are activities, events and trips on offer for all our residents to enjoy.

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Review of

Astbury Mere Care Home

from Linda S (Respite Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had several stays at Astbury Mere Care Home on discharge from the hospital after having a severe chest infection, therefore time spent mainly in my room rather than taking part in activities. Help given when requested, call bell always to hand and answered in good time. As on respite care helped
to maintain my independence for going home again, the staff are friendly and helpful. Lovely to have the bathroom cleaned daily and fresh towels daily. Laundry good and returned in good time, freshly laundered and ironed. Meals varied and selection so there's always something to choose from. Only grumble is tea served at 17.00 when used to eating at 19.00 but you get used to it.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

I am glad to hear you have enjoyed your various stays at our home and that we have been able to assist in your recovery. Please feel free to visit us again soon for coffee, cake and a catch up!

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Review of

Astbury Mere Care Home

from Jenny S (Sister-in-law of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law enjoys respite stays at Astbury Mere and always receives excellent care and friendliness while she is there. She often books in for one or two weeks at a time but very often stays longer. They make her feel cared for, safe and comfortable and I think she feels it is hard to go home
sometimes as they look after her so well. Many thanks to all the staff.
Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

I am glad to hear your sister-in-law enjoys her stays as it is a pleasure to have her with us when she does!

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Awards / Recognitions (14)

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