Care Homes Owned by Porthaven Care Homes in Surrey

It is always a pleasure to visit my mother at Bourne Wood Manor. The staff are all very welcoming, friendly and professional. The decor and building are thoughtfully layed out. It is always clean and airy. My mother is extremely calm and relaxed here and is now joining in with the activities. This is wonderful to see as it has given her a new lease of life. The staff are so caring towards her and proactive. I have no hesitation in recommending Bourne Wood Manor Care Home. Thank you all.

Everything is delivered in a calming and reassuring manor.

Since Mum's arrival the staff have worked so hard to make her feel at home and cared for, always with compassion and a smile. They have always provided a shoulder to cry on, when inevitably I have found it difficult to witness the transition of Mum into her next stage of life. The support for both Mum + myself has been a constant that has aided us as we navigate these difficult times. Thank you.

My mother has been at Hartfield House for about 6 weeks now. She has settled in well. Hartfield keeps in contact regularly regarding the particular concerns of my mother's health and any changes. We also discuss directly on my visits and they have been proactive in referring my mum to the GP. There are lots of activities going on both in the units and generally. My sister and I are very happy with the care mum gets.

The staff are great. The atmosphere is one of fun and love and the staff all bring a positive outgoing attitude to work. The facilities are great and the garden / cafe area encourages many visitors beyond just family overall, mum looks happier, healthier and more alert than when she was at home.

Mum is very comfortable and happy. Thank you

My mother is well cared for - the variety and quality of entertainment is wonderful and she loves the musicians who come in. She tells us how good the food is (which we can confirm having sampled the cakes and biscuits on offer in the Bistro). She lets us know how kind and caring the staff are, and are on hand and happy to help her with anything at anytime - we know that she is safe and happy at Bourne Wood, which gives us peace of mind.

When visiting, I am consistently impressed by the air of calm efficiency that pervades throughout. My mother-in-law seldom mentions the food to me but the pastries etc. available to visitors are first class. Two of the strongest USP's are, in my view, the beautiful gardens and the variety & standard of activities on offer on a daily basis.

The home and grounds are very peaceful and I love visiting.

Mum moved into Hartfield House in March 2026. This is her first care home and she has settled in so very well. The care and consideration of all the staff is exceptional.

The communication with the management is not existent - they don't even acknowledge emails, GDPR - the management needs training on basic regulations, staff needs training on medication management. The care home told us that they are a nursing home as well - they should look at the residents needs. I can go on and on

The management are very professional and ensure the quality of the home is kept well.

The staff are excellent, especially team leader Sam who gives me a shower every two days and trims my beard. He also solves any problems with my mobile phone.

I came here to visit an old friend, and the lady at reception was ever so welcoming, professional and attentive to all details. She was never stopping picking up the phone, assisting visitors and residents. Tanya provides an excellent service to both residents and visitors, and her attention to detail is superb. She is always with a welcoming smile on her face, and her mannerism is so professional yet so caring and loving. The representation of the care home with her at the front desk is beautifully completed and assured.

It is always clean and immaculate everywhere with fresh flowers each week. The staff are kind and caring. The bistro area is lovely, with access to the garden with lots of seating when the sun shines!

After a stay in hospital, Bourne Wood was a brilliant choice for the care for my mother in law. All staff are wonderful and have made her feel at home.

My mother has been here at Bourne Wood for the past few months and it has been fantastic. She has settled in very well and we couldn't be happier. All the facilities and support she has recieved has been brilliant.

My husband's care has been wonderful. The staff are always on hand to look after him, and anything we ask is dealt with immediately, which is incredibly reassuring.

Moving him from hospital was very stressful, but the staff made it so much easier, and he settled in so quickly.

He is very happy and content, which means a great deal to us. The coffee lounge and gardens are lovely, and they make visiting such a pleasant and relaxed experience. We're very grateful for the care and environment provided.

All staff are friendly, helpful and caring. Rooms/bathrooms are furnished to a simple but high standard. Food quality is very good and sufficiently varied to suit most tastes.

We couldn't have asked for better support during what was a difficult transition from hospital into care. The team were incredibly supportive of us as a family throughout the whole process, making everything feel much easier and reassuring.

The care my father has received has been outstanding. He has settled in remarkably well, which is a real testament to the kindness and dedication of the staff. Everyone is so warm, friendly, and genuinely caring-it really shows in how comfortable and happy he is.

The home itself is thoughtfully laid out, creating a calm and welcoming environment, and his bedroom feels truly homely and personal. We feel very grateful to have found such a wonderful place.