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Care Homes Owned by Porthaven Care Homes in Surrey

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Porthaven Care Homes in Surrey

Only the locations & reviews in Surrey for Porthaven Care Homes are showing below.

View the details of all 23 locations (with 2570 reviews) owned by Porthaven Care Homes

Porthaven Care Homes Locations in Surrey (2)

 - Browse 2 Care Homes owned by Porthaven Care Homes in Surrey
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Hartfield House Care Home
4 Hartfield Road, Leatherhead KT22 7GQ 
9.8 89 reviews
Hartfield House Care Home, Leatherhead, Surrey
"My mother is enjoying life at Hartfield House. She is safe, warm and being well looked after, all of which is so important at 90 years of…"   Read all 89 reviews
  • 62 Rooms
Location Type Care Home

Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care. Residents at Hartfield House ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Bourne Wood Manor Care Home
West Street, Farnham GU9 7AP 
9.7 131 reviews
Bourne Wood Manor Care Home, Farnham, Surrey
"My husband has been here since just before Christmas and I have found all the staff at Bourne Wood extremeley kind and supportive. Nothing…"   Read all 131 reviews
  • 64 Rooms
Location Type Care Home

Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Porthaven Care Homes Reviews in Surrey (220)

9.7

Porthaven Care Homes has a Group Review Score of 9.7 (9.747) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.

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Review of

Bourne Wood Manor Care Home

from R H (Wife of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here since just before Christmas and I have found all the staff at Bourne Wood extremeley kind and supportive. Nothing is too much trouble and I know he is being very well looked after.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care HomeIt is fantastic to hear you are happy with our team and feel reassured that your husband is in safe hands at Bourne Wood Manor.
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Review of

Bourne Wood Manor Care Home

from Keith H (Brother of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been so helpful in getting my sister settled after a hard move for her coping with her early onset dementia. Hopefully with their ongoing care, stimulation and surroundings, she will thrive in her new home.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care HomeThank you so much for your kind words. We're glad to hear that our staff has been able to support your sister during this transition. We are here for you and your sister every step of the way.
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Review of

Bourne Wood Manor Care Home

from K G (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Bourne Wood for respitecare and felt so comfortable and well looked after and the added caring care at the touch of a button decided to stay. She looks well now and is relaxed it has been a good decision.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care HomeThank you for sharing this wonderful review about Bourne Wood Manor. It's heartwarming to hear that your mum has found comfort and support with us.
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Review of

Hartfield House Care Home

from E W (Daughter of Resident) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is enjoying life at Hartfield House. She is safe, warm and being well looked after, all of which is so important at 90 years of age and while suffering from dementia. There is a lovely, friendly atmosphere in the home. It is bright, modern and spacious, in a quiet tucked-away location with
a lovely garden that we can enjoy in the summer months. The carers and all the staff are kind, thoughtful and very attentive to the residents' needs. There are plenty of daily activities on offer for those able to participate, including outings on the minibus.
Reply from Lukasz Bogusz, Home Manager at Hartfield House Care HomeThank you for your kind words. It is a pleasure to have your mother with us here at Hartfield House, and it is great to hear you feel she is well looked after.
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Review of

Hartfield House Care Home

from H H (Son of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and spent 2 months in respite care. The time, energy and care taken to settle into the home and new structure of her days was exceptional. My mother was clearly settled and content in her surroundings. The home played a big part in getting medications improved and better suited
to her condition. My family are very grateful to the staff for making my mother's stay a positive experience.
Reply from Lukasz Bogusz, Home Manager at Hartfield House Care HomeThank you for taking a moment to leave us a review. It was a pleasure and an honour to care for your mother during her respite stay with us.
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Review of

Hartfield House Care Home

from B G (Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy & comfortable living at Hartfield House. I have a very nice comfortable room wtih all I need and staff who willingly help me.
Reply from Lukasz Bogusz, Home Manager at Hartfield House Care HomeIt is great to hear you are happy living at Hartfield House. It is a pleasure to have you with us!
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Review of

Bourne Wood Manor Care Home

from K F (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Required respite after a fall. Could not have had better care. Such a comfort for family to know Mum is in safe hands and all needs met
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care HomeThank you for taking the time to leave a kind review of Bourne Wood Manor. It is an honour to care for your Mum, we are so pleased to hear you and your family entrust us with your Mum's care.
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Review of

Bourne Wood Manor Care Home

from Tracy R (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first day, the kindness shown by Annie set the tone for everything that followed. Her empathy, coupled with deep knowledge & professionalism, immediately put us at ease. The assessment carried out by Annie & Zoe, the Dementia Care Manager, was exceptional - thoughtful, thorough, and person-centred
in every way. Zoe's expertise in dementia care shines through, both she and Annie made us feel Dad was truly understood & respected as an individual. The home itself is beautiful and homely - not in an overwhelming way, but in a way that feels comforting and familiar without being a painful reminder of the home Dad no longer lives in. The décor is stylish yet welcoming, striking a perfect balance between comfort and dignity. What really stands out is the focus on wellbeing and dignity. Every decision & action feels centred around the person, not just the process. The entire team genuinely cares about residents and their families,& it shows in every interaction.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care HomeThank you for providing such positive feedback. I will be sure to share your kind words with the members of our team mentioned.
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Review of

Hartfield House Care Home

from K S (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Hartfield House for 8 months, and it makes so so relieved to hear her say how much she loves the place and the people - both staff and residents.
I personally cannot fault the home. Everything is designed to make the residents comfortable, occupied, very well fed and feeling
like this is their home.
I can rest easily knowing my mother is safe, looked after with dignity, and genuinely cared for.
Reply from Lukasz Bogusz, Home Manager at Hartfield House Care HomeThank you for your heart-warming review. It fills me with pride to hear your mother loves life at Hartfield House and that you feel reassured that she is well cared for with us.
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Review of

Hartfield House Care Home

from C O (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since becoming a resident after a few hospital trips, Mum has started gaining weight, and her mental health has improved along with her strength, allowing her to move around more independently, which was a struggle before and had to use a wheelchair most of the time. Having Mum in Hartfield House gives
me peace of mind knowing she is cared for and safe. She is also having her medication regularly. The staff are all very approachable and helpful. Thank you to all for caring for my mum and making me feel welcome and part of the Hartfield House family; it means so much.
Reply from Lukasz Bogusz, Home Manager at Hartfield House Care HomeIt is fantastic to hear we have been able to support your mum and that her physical and mental health have improved as a result. It is our pleasure to care for her.
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Review of

Hartfield House Care Home

from Julie H (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are always greeted with a friendly welcome. Everywhere is always clean. The staff are amazing and very caring. It is lovely to sit with Mum and be able to have a drink and cake. The main thing is that we know Mum is safe, well looked after and genuinely cared for.
Reply from Lukasz Bogusz, Home Manager at Hartfield House Care HomeIt is great to hear you feel confident that your Mum is well cared for and feel welcome when visiting.
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Review of

Bourne Wood Manor Care Home

from Diana D (Wife of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of Bourne Wood Manor. The care my husband received was excellent! it far surpassed our expectations. He was there for 2 months respite & we could see the improvement daily. All the staff were so friendly helpful & caring. He frequently tells us how well he was looked after
there and I concur. A lovely home.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care HomeIt is great to hear your husband enjoyed his stay with us and felt well looked after. Please do both pop in for coffee and a catch up soon!
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Review of

Bourne Wood Manor Care Home

from Lesley P (Power of Attorney of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my very first approach and visit to Bourne Wood Manor Care Home I received the best advice, kindness and help as to how I could introduce my friend, who lived alone, to the fact that she needed to be in a safe environment due to rapid deterioration of Alzheimers despite her young age. The initial
contact and care that was taken throughout the whole process was just excellent and so very caring, the best interaction I could ever have hoped for. We were so welcomed and arrangements were made as swiftly as possible for care to commence at the earliest opportunity. The whole team at BWM Care Home are so engaged, kind, caring, empathetic and considerate of both the incoming resident as well as the carer who carried the responsibility. My friend is in a wonderful home with beautiful gardens, great facilities and activities which are all kept to the highest standard but most importantly she is being so well cared for and is safe.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care HomeThank you for taking a moment to leave such a positive review. I am pleased to hear we were able to assist you and that you feel your friend is well cared for living at Bourne Wood Manor.
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Review of

Bourne Wood Manor Care Home

from A S (Son of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bourne wood manor is such a lovely caring environment all the staff are so wonderful. My Dad moved to Bourne wood manor in Farnham after a spell in another carehome in Guildford and I'm so pleased for him to be back in his home town and I feel really lucky to have found the perfect place for him. From
the initial visit with the lovely Annie to moving him in and getting to know the other staff members, it has been such a relief to be able to see him safe happy and well cared for.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care HomeThank you for taking the time to leave such a kind and thoughtful review of Bourne Wood Manor. It is our honour to care for your dad and we are so pleased to hear that you are happy with the care he receives.
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Review of

Hartfield House Care Home

from M C (Respite Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my 2 week respite stay, I found everyone extremely kind and helpful.
Reply from Lukasz Bogusz, Home Manager at Hartfield House Care HomeThank you so much for your kind review. We're delighted to hear that you enjoyed your stay with us at Hartfield House Care Home.
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Review of

Bourne Wood Manor Care Home

from M W (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bourne Wood Manor is modern with facilities as excellent as you might expect - good sized bedrooms, delightful restaurant, private dining room for loved ones' families, a cinema, bistro, hairdresser, and pretty gardens.
However, the key thing about Bourne Wood Manor has nothing to do with its facilities
but has everything to do with its staff. They are wonderful - kind, responsive and caring. As you walk along the corridors, whether you're a visitor or resident, you are always greeted by a warm smile and cheery hello. Staff are chatty and engaging with the residents, with the obvious aim of making everyone's time there as positive and rewarding as possible.
They couldn't have cared better for my mother. And so I couldn't recommend it more for other people's loved ones.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care HomeThank you for taking the time to leave such a glowing review of our home. We will pass your kind words on to our team here.
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Review of

Hartfield House Care Home

from Shirley W (Regular Volunteer) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a volunteer, I visit Hartfield House on regular occasions.
The home is always very calm. Staff very friendly & helpful.
Cleanliness is exceptional.
Residents are always happy and appear well cared for.
Reply from Lukasz Bogusz, Home Manager at Hartfield House Care HomeThank you for your feedback. Our residents love having you visit us.
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Review of

Bourne Wood Manor Care Home

from A P (Nephew of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Bourne Wood Manor for nearly four years and her care has always been very good, but I was particularly touched by the extreme kindness, gentleness and thoughtfulness of her care over the last few weeks when she was in decline and eventually passed away. It must have been very distressing
for the staff to see her declining but they were all absolutely sweet with her and, for example, happily went through the laborious procedure of hoisting her into a wheelchair when she said she wanted to get up, only to have to put her back to bed again 15 min later. It was very helpful for me and my wife to have medically-trained people to hand to advise on what she should take by mouth and to address breathing issues; and also to benefit from the weekly GP visits that the home have arranged. Altogether the care during her final week was faultless, so the five stars are much more well-deserved than many five-star ratings!
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care HomeThank you for taking a moment to leave us such heartfelt feedback during this difficult time. It was an honour and a privilege to care for your aunt during her time with us, and we all miss her dearly. Please know you are always welcome at Bourne Wood Manor.
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Review of

Hartfield House Care Home

from A S (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been excellent & I know Mum is at a good place & well looked after.
Reply from Lukasz Bogusz, Home Manager at Hartfield House Care HomeThank you for your feedback. It is great to hear you are happy with our home.
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Review of

Hartfield House Care Home

from A M (Son-in-law of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My in law has been staying for several weeks at Hartfield and has been very well cared for. All the staff have been kind and caring. The facilities are excellent, and there have been a variety of things to keep them entertained. The premises are safe and secure with lovely gardens. The rooms are spacious,
clean and tidy
Reply from Lukasz Bogusz, Home Manager at Hartfield House Care HomeThank you for your feedback. It is great to hear you are content with the care your in-law has been receiving at Hartfield House.
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Awards / Recognitions (16)

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