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Care Homes Owned by Porthaven Care Homes in Surrey

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Porthaven Care Homes in Surrey

Only the locations & reviews in Surrey for Porthaven Care Homes are showing below.

View the details of all 23 locations (with 2326 reviews) owned by Porthaven Care Homes

Porthaven Care Homes Locations in Surrey (2)

 
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2 Care Homes owned by Porthaven Care Homes in Surrey
Hartfield House Care Home

4 Hartfield Road, Leatherhead KT22 7GQ 

9.8 79 reviews
"All the staff at Hartfield House made my husband's last 4 months very happy & peaceful. He thought he was living in a 5-star hotel! The…"   Read all 79 reviews
Location Type Care Home

Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care. Residents at Hartfield House each have their own spacious and uniquely decorated… Read more about Hartfield House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 62 Rooms
Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP 

9.7 121 reviews
"My stepfather came into the home stressed, delerious and not in a good state. He is suffering from dementia and we were very concerned…"   Read all 121 reviews
Location Type Care Home

Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides… Read more about Bourne Wood Manor Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 64 Rooms

Porthaven Care Homes Reviews in Surrey (200)

9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.758) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.

Overall Experience

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Review of

Bourne Wood Manor Care Home

from T L (Stepdaughter of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather came into the home stressed, delerious and not in a good state. He is suffering from dementia and we were very concerned about finding the right care home to meet his needs and that he would settle well into. We have been delighted with the care that he has received here, after a few weeks
he has settled in and now believes that he is an all-inclusive hotel. His only concern now is how he is going to pay for the hotel without his wallet!! Highly recommend.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your feedback. It is great to hear your stepfather has settled well into life at our home. It is a pleasure to have him with us.

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Review of

Hartfield House Care Home

from Wanda L (Wife of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Hartfield House made my husband's last 4 months very happy & peaceful. He thought he was living in a 5-star hotel! The care & friendly atmosphere was unbelievable, and I couldn't recommend the home more highly.

Reply from Lukasz Bogusz, Home Manager at Hartfield House Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour and a privilege to care for and get to know your husband. You are always welcome at Hartfield House.

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Review of

Hartfield House Care Home

from E F (Respite Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently spent time using Hartfield House for respite following surgery. The care has been outstanding, and I have made a lot of improvement as a result of the wrap-around care I have received. I have met some lovely residents and enjoyed their company, and equally, the staff have been very caring.
All the staff know the names of residents and greet you when they see you.

Reply from Lukasz Bogusz, Home Manager at Hartfield House Care Home

It has been our pleasure assisting in your recovery, and I am glad to hear your time with us has been enjoyable. Do visit us soon for coffee and a catch up!

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Review of

Bourne Wood Manor Care Home

from S F (Partner of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this home is excellent. Residents are treated well and looked after with a sensible, pragmatic and kind approach. Good resources for visitors and staff are helpful and interested in providing a great service.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your feedback. It is great to hear you are happy with the care our team provide.

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Review of

Bourne Wood Manor Care Home

from Jon M (Son of Resident) published on 30 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just finished a wonderful two week respite stay at Bourne Wood Manor. I cannot recommend the place highly enough! From the client services manager, who could not have been more helpful with all of the initial information and getting Mum in and settled, to all the dedicated nursing team,
the brilliant activities team, the catering team for the delicious meals, and the staff member who was so helpful on reception. They are just the nicest, most caring team of people. Thank you all for taking such good care of my Mum. She will be back!

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your glowing review. It was a pleasure to have your mother with us, and we do hope you will both visit soon for coffee and a catch up!

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Review of

Hartfield House Care Home

from C R (Friend of Resident) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit, I am always very impressed by the friendliness of the staff and the care and respect the carers show to the residents. There is a very happy atmosphere, and the food is excellent. There are always fresh home made cakes/biscuits available for residents and visitors to help themselves.
There are a good range of activities for residents to participate in, which they are greatly encouraged to do.

Reply from Lukasz Bogusz, Home Manager at Hartfield House Care Home

Thank you for your review. It is great to hear you are impressed with our home and team.

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Review of

Bourne Wood Manor Care Home

from S B (Respite Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the care and attention I received when I first arrived, and have enjoyed my stay for the last 2 1/2 months. The exercises and activities especially the art have been great, and I have enjoyed walking round the garden each day. It has built my strength up again. So thank you to
everyone for helping me and being able to return to my home once again!

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

It was a pleasure to assist in your recovery, and we do hope you will visit for coffee and a catch up soon!

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Review of

Bourne Wood Manor Care Home

from Alex B (Grandson of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my grandparents suffered a steep decline in their health and capacity to live alone over the Christmas holiday period, we decided as a family that they should move into residential care, urgently. I spent an entire day touring all of the care homes the area and Bourne Wood stood out by miles,
it is akin to a 5 star hotel.


The team bent over backwards to get them moved in, without the need for them to be in separate rooms in a matter of days if not hours following my initial visit.


The team and home at Bourne Wood are remarkable.


Thank you!

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your positive feedback. It is a pleasure to have your grandparents with us, and I am glad to hear we could be of assistance during your time of need.

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Review of

Hartfield House Care Home

from C B (Husband of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Hartfield House for nearly 2 years. She has Alzheimer's. Before choosing Hartfield, I visited a number of homes but none came close to providing the care, attention, and facilities that I wanted for my wife. It has taken some time for her to settle in but she, with the help of the
nurses, made good progress with the activities on offer.

Reply from Lukasz Bogusz, Home Manager at Hartfield House Care Home

Thank you for your glowing review. I am glad to hear we have been able to provide the care, attention and facilities that your wife deserves and that she is now feeling settled at Hartfield House.

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Review of

Hartfield House Care Home

from C A (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was there from October 2024 to January 2025. The care she received was sub standard. The carers were OK, but there weren't enough of them so she didn't receive the care she should have. She had recurring UTIs because they didn't retest her and when they did they lost the results twice. At
no time did a doctor see her even though we requested it. There was no help integrating with other residents. It was a very lonely place for her. We actually ended up paying for someone to go in twice a week to care for her! She ended up with very bad back pain but still didn't call a doctor or get an X-ray. She was taken to hospital when it got so bad and she died 8 days later of a UTI, kidney problems and sepsis.
The regional director was looking in to the problems, and hopefully they are better, but I don't know if it's improved.
I wish my mother had never entered Hartfield House. I'm really not sure how you know whether a home is going to be good before someone becomes a resident.

Reply from Matthew Anstee-Brown, Regional Director at Hartfield House Care Home

We continue take the utmost pride in the care we provide at Hartfield House and are sorry that you felt this way about the overall care your mother received during her time with us. We proactively investigated all concerns that were raised and gained positive feedback on the changes that had been implemented while your mother was still living with us. We would like to pass on our sincere condolences to you and your family at this difficult time. Should you wish to discuss this further please do get in touch.

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Review of

Bourne Wood Manor Care Home

from Joan D (Respite Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed in Bourne Wood Manor for just over 2 weeks for respite whilst my husband was recovering from a knee operation in Farnham Hospital. I thoroughly enjoyed the short stay enjoying the company with other residents and participated in many daily activities. The food was excellent and all the staff
were very friendly and helpful in providing help in all activities. My medication is significant and they managed this job well. I would recommend this care home if I needed a longer period of care.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your fantastic feedback. It was a pleasure to have you with us, and we do hope you will visit us soon for a catch up!

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Review of

Bourne Wood Manor Care Home

from H L (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum decided she wanted to go into a care home, so we looked at a few. Finally, we chose Bourne Wood Manor. The staff are very helpful and friendly, the food is delicious. My mum loves her spacious bedroom and looking forward to joining in all the activities that are provided. The Bistro is warm
and welcoming where you can help yourself to drinks and pastries. You can also have a meal with your relative when visiting, if booked in advance. I cannot recommend this home highly enough. The staff who helped us with arrangements were very helpful and thought of every little detail. I loved the welcome gift left in Mum's room for her arrival. So if you are looking for a care home this is the one you should choose.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your incredibly complimentary feedback, which I will be sure to share with the rest of the team. It is great to hear that you are happy you chose Bourne Wood Manor for your lovely mum.

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Review of

Bourne Wood Manor Care Home

from N A (Friend of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable home with relaxed atmosphere.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

It is great to hear you feel relaxed when visiting our home. It is important to us that everybody feels comfortable at Bourne Wood Manor.

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Review of

Bourne Wood Manor Care Home

from R H (Friend of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents always seems calm and happy when I visit.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Our team work hard to ensure our residents are always feeling calm, cared for and content, so I am glad to hear you feel this is the case when visiting us.

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Review of

Bourne Wood Manor Care Home

from Elizabeth S (Daughter-in-law of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and helpful when we visit. Mum has started to join in with the activities, so she is taking part and joining in.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

I am glad to hear you feel welcome at Bourne Wood Manor and that Mum is starting to feel comfortable taking part in the events and activities on offer in our home.

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Review of

Bourne Wood Manor Care Home

from Tim S (Son of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived in Bourne Wood Manor Care Home in November after seven weeks in hospital. Staff have been very friendly. From doing nothing in hospital, the entertainment team have encouraged Mum to join in all the activities. The bistro is an excellent place to meet and greet.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your review. It is fantastic to hear your mum has enjoyed the opportunity to take part in activities and socialise.

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Review of

Hartfield House Care Home

from J C (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely to be welcomed and recognised as a relative when I arrive at Hartfield House Care Home, all of the staff know my mum and how she's doing. Hartfield has a family atmosphere and the facilities are well designed and spacious. Hartfield is a new building, specifically designed as a care home.
The home retains it's core carers longer term, which is a good sign. The care they give my mum is excellent. Thank you to all the lovely staff.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Here at Hartfield House, our goal is for our team to feel like an extension of your own family, so I am glad to hear you feel welcome in our home. Thank you for your fantastic feedback.

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Review of

Hartfield House Care Home

from C M (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions were amazing. I would not be happier for my mother to be anywhere else. The staff are awesome and provide amazing support for me as well as mum. All very personal, cleanliness is A1. There is not one aspect of the care home that I doubt. I can relax somewhat, knowing mum is safe, comfortable
and being looked after. Thank you.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your five star review. It fills me with pride to hear you feel so confident in our team and the care we provide.

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Review of

Hartfield House Care Home

from R C (Brother-in-law of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facility, my relative was very happy to live at Hartfield House Care Home.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your review. I am glad to hear your loved one was happy at Hartfield House.

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Review of

Hartfield House Care Home

from S G (Son of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is settling in well. She's been made most welcome and enjoys the relief from looking after herself and being made a fuss of.

Reply from Rimi Sidhu, Home Manager at Hartfield House Care Home

Thank you for your feedback. I am glad to hear your mum is settling into life at Hartfield House. It is a pleasure to have her with us.

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Awards / Recognitions (14)

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