Care Homes Owned by Porthaven Care Homes in Surrey

The staff are excellent, especially team leader Sam who gives me a shower every two days and trims my beard. He also solves any problems with my mobile phone.

I came here to visit an old friend, and the lady at reception was ever so welcoming, professional and attentive to all details. She was never stopping picking up the phone, assisting visitors and residents. Tanya provides an excellent service to both residents and visitors, and her attention to detail is superb. She is always with a welcoming smile on her face, and her mannerism is so professional yet so caring and loving. The representation of the care home with her at the front desk is beautifully completed and assured.

It is always clean and immaculate everywhere with fresh flowers each week. The staff are kind and caring. The bistro area is lovely, with access to the garden with lots of seating when the sun shines!

After a stay in hospital, Bourne Wood was a brilliant choice for the care for my mother in law. All staff are wonderful and have made her feel at home.

My mother has been here at Bourne Wood for the past few months and it has been fantastic. She has settled in very well and we couldn't be happier. All the facilities and support she has recieved has been brilliant.

My husband's care has been wonderful. The staff are always on hand to look after him, and anything we ask is dealt with immediately, which is incredibly reassuring.

Moving him from hospital was very stressful, but the staff made it so much easier, and he settled in so quickly.

He is very happy and content, which means a great deal to us. The coffee lounge and gardens are lovely, and they make visiting such a pleasant and relaxed experience. We're very grateful for the care and environment provided.

All staff are friendly, helpful and caring. Rooms/bathrooms are furnished to a simple but high standard. Food quality is very good and sufficiently varied to suit most tastes.

We couldn't have asked for better support during what was a difficult transition from hospital into care. The team were incredibly supportive of us as a family throughout the whole process, making everything feel much easier and reassuring.

The care my father has received has been outstanding. He has settled in remarkably well, which is a real testament to the kindness and dedication of the staff. Everyone is so warm, friendly, and genuinely caring-it really shows in how comfortable and happy he is.

The home itself is thoughtfully laid out, creating a calm and welcoming environment, and his bedroom feels truly homely and personal. We feel very grateful to have found such a wonderful place.

Grandmother is currently residing here and the care she's receiving is brilliant, it's always nice to go in as the home has a warm welcoming feel. The environment, including the gardens (which considering recent weather is very impressive) are in great condition, the staff are friendly and experts in creating a community feel that is truly fantastic!

Very pleased with the variety of activities and effort made to allow my aunt to participate and interact.

My husband has been here since just before Christmas and I have found all the staff at Bourne Wood extremeley kind and supportive. Nothing is too much trouble and I know he is being very well looked after.

The staff have been so helpful in getting my sister settled after a hard move for her coping with her early onset dementia. Hopefully with their ongoing care, stimulation and surroundings, she will thrive in her new home.

Mum came to Bourne Wood for respitecare and felt so comfortable and well looked after and the added caring care at the touch of a button decided to stay. She looks well now and is relaxed it has been a good decision.

My mother is enjoying life at Hartfield House. She is safe, warm and being well looked after, all of which is so important at 90 years of age and while suffering from dementia. There is a lovely, friendly atmosphere in the home. It is bright, modern and spacious, in a quiet tucked-away location with a lovely garden that we can enjoy in the summer months. The carers and all the staff are kind, thoughtful and very attentive to the residents' needs. There are plenty of daily activities on offer for those able to participate, including outings on the minibus.

My mother has dementia and spent 2 months in respite care. The time, energy and care taken to settle into the home and new structure of her days was exceptional. My mother was clearly settled and content in her surroundings. The home played a big part in getting medications improved and better suited to her condition. My family are very grateful to the staff for making my mother's stay a positive experience.

I am very happy & comfortable living at Hartfield House. I have a very nice comfortable room wtih all I need and staff who willingly help me.

Required respite after a fall. Could not have had better care. Such a comfort for family to know Mum is in safe hands and all needs met

From the very first day, the kindness shown by Annie set the tone for everything that followed. Her empathy, coupled with deep knowledge & professionalism, immediately put us at ease. The assessment carried out by Annie & Zoe, the Dementia Care Manager, was exceptional - thoughtful, thorough, and person-centred in every way. Zoe's expertise in dementia care shines through, both she and Annie made us feel Dad was truly understood & respected as an individual. The home itself is beautiful and homely - not in an overwhelming way, but in a way that feels comforting and familiar without being a painful reminder of the home Dad no longer lives in. The décor is stylish yet welcoming, striking a perfect balance between comfort and dignity. What really stands out is the focus on wellbeing and dignity. Every decision & action feels centred around the person, not just the process. The entire team genuinely cares about residents and their families,& it shows in every interaction.

I can rest easily knowing my mother is safe, looked after with dignity, and genuinely cared for.

Since becoming a resident after a few hospital trips, Mum has started gaining weight, and her mental health has improved along with her strength, allowing her to move around more independently, which was a struggle before and had to use a wheelchair most of the time. Having Mum in Hartfield House gives me peace of mind knowing she is cared for and safe. She is also having her medication regularly. The staff are all very approachable and helpful. Thank you to all for caring for my mum and making me feel welcome and part of the Hartfield House family; it means so much.