Care Home Owned by Porthaven Care Homes in Herefordshire

some 5 events, which were open to the community, prior to her first stay back in September 2024. This clever business initiative allowed my mum to become familiar with staff and the building prior to her first stay, minimising any feeling of being unsettled, plus reassurance that she was in safe hands. As her needs evolved the first floor (dementia floor) became a better fit for her. Mum made some wonderful friends and always seemed extremely at home whenever we went back for various open events. Catering, reception and housekeeping are all excellent. I would not hesitate in recommending Deer Park to anyone, whether it be respite care or permanent.

upstairs, the whole place feels more like an upmarket hotel than a care home. I particularly like the many beautifully appointed lounges (of different sizes) scattered throughout the building so that when visiting with family, there is always somewhere to gather.

The staff are unfailingly lovely, caring and professional. They also regularly e-mail round the long list of weekly activities which helps keep everyone informed about events such as films, singing groups and outings.

I have no hesitation in warmly recommending Deer Park if you are looking for a new home for yourself or a loved one.

well cared for. I would certainly have no hesitation in recommended to anyone.

We have on occasion had a meal or two and found the food to be very good.

in exceptionally well and are very happy here.

Thank you.

with her. We are totally relaxed in the knowledge that mum is being well looked after here and it is a pleasure to visit her and see a big smile on her face. Thank you to every member of staff at Deer Park.

always greet you, the same is extended to residents. Dignity is always respected at Deer Park and everyone shows genuine care.

of Mum’s life was peaceful, pain-free, and all that we hoped it would be.
Her room was peaceful and calm and she felt safe and relaxed.
We are sorry she was only there at the end of her life but for us all, it was a very beautiful experience.

well looked after. Thank you to all the staff.

plan. We are very pleased that she is taken to events like cookery or card making to keep her involved and occupied. Staff are all lovely and I've learned all their names.

all the staff who cared for me.

work to both me and my mum. I feel so relaxed now that Mum is being well cared for, having fun and looks so much better, a transformation! Thank you to all the staff.