Care Homes Owned by Porthaven Care Homes in Herefordshire

Dave

The home is so friendly, welcoming and I love how it looks. Kevin the home manager is quick to help me if I need help with anything and nothing is too much trouble. The care they give my friend is second to none and I wouldn't miss a beat recommending them for care - I hope when I need care they've got a bed free for me!

My nan has recently spent some time here for respite.The place is amazing its like a hotel, The staff were friendly and made my nan feel welcome, the food appeared to be excellent, my nan certainly enjoyed her stay and I would have no hesitation in recommending to anyone for a respite stay.

I have nothing but praise for Deer Park, the welcoming & friendly staff, purpose built facilities, and countless activities available to their residents and regular attendees. Unlike so many care homes, Deer Park permitted Mum to enjoy respite here for a minimum of 1 week at a time. We had attended some 5 events, which were open to the community, prior to her first stay back in September 2024. This clever business initiative allowed my mum to become familiar with staff and the building prior to her first stay, minimising any feeling of being unsettled, plus reassurance that she was in safe hands. As her needs evolved the first floor (dementia floor) became a better fit for her. Mum made some wonderful friends and always seemed extremely at home whenever we went back for various open events. Catering, reception and housekeeping are all excellent. I would not hesitate in recommending Deer Park to anyone, whether it be respite care or permanent.

Deer Park Care Home is a very welcoming place to visit. The first thing that strikes you is the buzz of the cafe or "bistro" where residents and visitors can chat over delicious drinks and biscuits. The facilities are impeccably clean and second to none - from the hairdressing salon to the small cinema upstairs, the whole place feels more like an upmarket hotel than a care home. I particularly like the many beautifully appointed lounges (of different sizes) scattered throughout the building so that when visiting with family, there is always somewhere to gather.

The staff are unfailingly lovely, caring and professional. They also regularly e-mail round the long list of weekly activities which helps keep everyone informed about events such as films, singing groups and outings.

I have no hesitation in warmly recommending Deer Park if you are looking for a new home for yourself or a loved one.

My mother in law has been a resident at Deer Park Care Home for just over 2 years. The level of care and attention given has been consistently excellent and the environment is welcoming. The staff are now permanent and of a very high standard. Deer Park was an excellent choice.

A very good place for respite care. My mother absolutely loved the food. We all felt she was safe and kindly cared for. We would recommend.

From my first visit to the home, and each time I visit my mum, I am always impressed with the efficiency, friendliness and professionalism of all the staff. It gives me great comfort to see my mum happy and joining in with the activities and eating good quality food. I know every day she is safe and well cared for. I would certainly have no hesitation in recommended to anyone.

We are really pleased that our parents are here - everyone has been kind and courteous with both my parents and the wider family and this is very much appreciated. An excellent facility and I would not hesitate to recommend it to other families.

My husband started in the care home as a respite resident in July 2024, and my family and I were quickly impressed with the care provided. His care needs accelerated and he has been a full-time resident since the end of August 2024. The staff have been kind and show the greatest respect to the residents. We have on occasion had a meal or two and found the food to be very good.

Since my mother came to Deer Park Care Home we have been extremely happy with the care and attention she has received from all the staff. From our experience, the admin staff have gone above and beyond, as have the management and carers. It has been a 5 star experience.

We have found Deer Park to be a wonderful home for our parents. The staff are kind, caring and professional. The food is delicious and the facilities are amazing. They receive excellent care and are encouraged to get involved with the varied activities and trips. Consequently mum and dad have settled in exceptionally well and are very happy here.

We have had a very positive experience at the Deer Park Care Home. The staff are very helpful, considerate and caring and have been very kind to my mother in her transition to the care home. Deer Park was highly recommended by a friend and so we are delighted that it is working so well for my mother. Thank you.

Mum settled into life here very quickly. She has made friends with other residents and enjoys participating in the social events. There is always a warm welcome when I visit Mum. The staff are happy to help. I and my family feel comforted that Mum is safe and well cared for.

After an exhaustive search for a suitable home to care for our mum, thankfully we found Deer Park. Not only does it have a warm and welcoming environment the staff are so helpful, approachable and kind. Our mum is treated with dignity and respect and the staff constantly acknowledge and engage in conversation with her. We are totally relaxed in the knowledge that mum is being well looked after here and it is a pleasure to visit her and see a big smile on her face. Thank you to every member of staff at Deer Park.

Since my mother came to stay with you I feel that she has bloomed in such a short time. The staff are all exceptional, friendly, caring and just really nice to spend time with. The facilities are just amazing. Thank you all for making life good for my mother.

We moved my mother to Deer Park and the care has been phenomenal. The staff are very pleasant and really care about the residents. Facilities are excellent and care is extended to relatives who spend a lot of time in the home as mother is receiving end-of-life care. Everyone is friendly and polite and always greet you, the same is extended to residents. Dignity is always respected at Deer Park and everyone shows genuine care.

Excellent care by staff, nothing is too much trouble. The rooms are like a hotel. Cannot find fault with anything, would recommend this case home to anyone!

We are sorry she was only there at the end of her life but for us all, it was a very beautiful experience.

I highly recommend Deer Park and would like to assure future residents that they will be incredibly well looked after. Thank you to all the staff.