My Dad moved into Barley Manor three weeks ago and has settled well. The care home has a warm, friendly atmosphere and my Dad and us, as a family, have been made to feel welcome.
The admission process was informative, clear and above all empathetic and thoughtful. The client services manager listened to my Dad's needs and then sensitively helped choose a suitable room for him. This person thought about Dad as an individual, not just someone to fill a room, she showed compassion and attention to detail.
The staff want my Dad to be happy, which is exemplified by the activity ladies who make a point of checking in with Dad and to our delight have got him attending events they put on, eg quiz. They listen to Dad, tune into his conversations and try to accommodate his interests.
The care team seems patient, calm, and responsive. Dad has had a few moments when he has felt anxious, but this is always quickly rectified, which is reassuring.
I would recommend Barley Manor wholeheartedly
↩Reply from Cristian Grozav, Home Manager at Barley Manor Care Home
Thank you for providing such a shining review of our home. I will be sure to share your feedback with our team, who will be thrilled to hear they have had such a positive impact on you and your dad's life.