"I cannot thank everyone at Tonbridge House enough for the care they have given Mum over the last few weeks and the support given to myself…"
Read all 88 reviews
63 Rooms
Location Type
Care Home
Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals ... Read more
"My parents went into Cavell Park just over a year ago and I left a review in their first couple of weeks to say how wonderful the staff and…"
Read all 48 reviews
69 Rooms
Location Type
Care Home
Offering 24-hour residential, nursing, dementia and respite care, Cavell Park is designed for comfort and style as well as allowing the team to provide high quality care to all residents, ensuring ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Porthaven Care Homes Reviews in Kent (136)
9.8
Porthaven Care Homes has a Group Review Score of 9.8 (9.750) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Porthaven Care Homes must have a Review Score.
from Claire K (Daughter of Resident) published on 13 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Tonbridge House Care Home is an exceptionally warm and friendly home and it is a joy to visit Mum. As a family we feel Mum receives the absolute best care from all of her team, we never worry about her as we know her needs are carefully thought about constantly and we are kept updated regularly.
The
entertainment team are fabulous, always engaging the residents with new and exciting events and visits out on the minibus.
There is a happy and welcoming feel around the whole care home due to the attitude of all the staff who work there and always delcious cakes and treats from the in house catering team in the bistro.
Reply from Rachelle Minter, Home Manager at Tonbridge House Care HomeThank you for providing such positive feedback. It is great to hear you are impressed by all aspects of our home.
from Debbie H (Daughter of Resident) published on 1 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I cannot thank everyone at Tonbridge House enough for the care they have given Mum over the last few weeks and the support given to myself and my sister through an extremely emotional time.
I am so grateful that we found this lovely place.
Reply from Rachelle Minter, Home Manager at Tonbridge House Care HomeThank you for taking a moment to leave us such kind feedback. It has been an honour to care for your lovely mum and to provide support for you and your sister during this time.
from M R (Daughter of Resident) published on 18 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My parents went into Cavell Park just over a year ago and I left a review in their first couple of weeks to say how wonderful the staff and facilities are. A year on, I thought it may help others in making their decision based on so much more knowledge this time around. In short, we could not have made
a better decision than to choose Cavell Park. The kindness of the team, no matter whether you are talking about catering, housekeeping, reception, caregivers, activities or management, is exceptional. Mum and Dad were both quite poorly when they arrived in January 2025. Over a year on, they are thriving. The atmosphere is just lovely. The residents care for one another too and it is lovely to see the friendships in the Bistro area. The team really knows each individual and the whole building operates like one big family. I feel like family! It is quite an incredibly run place. Gemma and Cristina - you are amazing, along with all of your team. Thank you so much for the kindness and care.
Reply from Gemma Fryer, Home Manager at Cavell Park Care HomeThank you so much for sharing your heartfelt experience with Cavell Park. It's truly heartwarming to hear how much the staff and the environment have positively impacted your parents' well-being over the past year. We appreciate you taking the time to update others on your journey. Thank you for sharing this beautiful review.
from Suzanne R (Daughter of Resident) published on 12 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We love the opportunity to eat with our mum in the 'family dining room'. The food here is of an exceptional standard and the chef is always cheerful and accomodating. Also the Valentines afternoon tea was wonderful better than the afternoon tea at a London landmark! Scones and cakes were delicious and
the entertainment was fabulous!
Reply from Matthew Anstee-Brown, Home Manager at Tonbridge House Care HomeThank you so much for your kind words about Tonbridge House. We're pleased to hear that you enjoy dining with us. We look forward to welcoming you back for more delicious meals and entertainment in the future!
from Lisa H (Friend of Resident) published on 26 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I have been to the Valentine's day afternoon tea time with my lovely friend (she is a resident) and I just wanted to say a heartfelt thank you for the lovely afternoon tea. Everything was beautifully arranged, and it was such a warm and welcoming experience. The delicious treats, the tea, and most
of all the wonderful company made it truly special. Special thanks to Kelly, Katie, Kate, the excellent chef and kitchen staff and everyone who was involved. Thank you very much!
It was a joy to spend the afternoon together, and it really brightened our day. Thank you for creating such a comfortable and cheerful atmosphere for everyone.
Reply from Matthew Anstee-Brown, Regional Director at Tonbridge House Care HomeThank you for taking the time to leave a wonderful review of Tonbridge House. We truly appreciate your kind words and are delighted to hear that our team made your Valentine's Day special. Your experience means a lot to us.
from L L (Daughter of Resident) published on 26 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We were so impressed with the quality and presentation of the "Afternoon at a high end hotel" Valentines day tea.
We felt very lucky to be invited to enjoy this wonderful event, with my Mum, as guests.
The Entertainment Team worked very hard to organise and serve the guests and we were very impressed
with the Guest Vocalist.
An uplifting and joyous event.
Reply from Matthew Anstee-Brown, Regional Director at Tonbridge House Care HomeThank you for taking the time to leave a positive review of Tonbridge House. We are delighted to hear that you enjoyed our Valentine's Day event, and we look forward to welcoming you to more events in the future!
from Steve R (Son of Resident) published on 26 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Kelly and Katie organised a fantastic Valentines afternoon tea for us all to enjoy with my mother, wife, brother and sister in law.
Darren, Kelly's husband, kindly stepped in to sing when the entertainer let them down.
Absolutely fabulous food from the kitchen.
All in all, a wonderful afternoon.
Can't thank everyone enough.
Reply from Matthew Anstee-Brown, Regional Director at Tonbridge House Care HomeThank you for your kind words about Tonbridge House. We truly appreciate your review, and we are pleased to hear that our team made your Valentine's Day special.
from R F (Husband of Resident) published on 26 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
This is a thank-you to everyone who organised and took part in the Valentine Day's celebrations last Sunday. I was unable to attend myself but I had a remarkably favourable report from a close family friend who visited Tonbridge House and attended the afternoon's events with my wife. You offered an
excellent spread of food and it seemed that everyone enjoyed it hugely. Many thanks.
Reply from Matthew Anstee-Brown, Regional Director at Tonbridge House Care HomeThank you for taking the time to leave a kind review of Tonbridge House! We really appreciate your kind words, and we hope that you can join us at our next event!
from A S (Son of Resident) published on 20 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My sister and I are very pleased with how quickly our mother has settled in. The staff are very caring and, although mum seemed a little anxious at first, she now seems much more relaxed. It is very reassuring for us that she is receiving the care and support that she deserves at this stage of her life.
Reply from Gemma Fryer, Home Manager at Cavell Park Care HomeIt is wonderful to hear that your mother has settled in well with us; it is our pleasure to care for her. Thank you for taking the time to leave a kind review of Cavell Park.
from J C (Daughter of Resident) published on 17 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Tonbridge House have been brilliant since my dad moved in after having had 2 strokes. As a result he needs some nursing care & a team who are very patient when he gets anxious and panicked, & the team are phenomenal at helping him when he is feeling out of sorts. He is encouraged to do lots
of activities, has so many opportunities for day trips out and even helps with some activities (like French lessons!). My dad isn't an 'old' man & at first I was concerned that being in 'a home' would be difficult, but it has been the best decision - more mental stimulus and GP & nurse interaction than ever before. He always looks neat & tidy and his room is beautifully clean every day. On his birthday, the chef did an incredible afternoon tea for him & some of our family in the private dining room. It really meant a lot to us. Despite dad sometimes not understanding about why he needs to be looked after, he is happy and starting to settle very well. The staff are brilliant, very thankful for them.
Reply from Matthew Anstee-Brown, Regional Director at Tonbridge House Care HomeThank you for taking a moment to leave us such a kind review. It is a pleasure and an honour to care for your dad, and I am thrilled to hear you are happy with our home.
from Sally A (Daughter of Resident) published on 13 February 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I have been very impressed with the care my dad has received throughout due to the injuries he sustained in the accident meaning broken neck fracture of the spine and head injury and profound deafness. Several hospital visits. They have dealt with everything with care and understanding and supported
me too. If I request something for dad, they promptly deal with it, so thank you.
Reply from Nishi Gottlieb, Home Manager at Tonbridge House Care HomeThank you for taking a moment to leave us a review. It has been an honour to care for your father and assist in his recovery.
from Lisa B (Goddaughter of Resident) published on 9 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My Godfather has settled in well at Cavell Park. I cannot fault all the staff, everyone is very approachable and friendly, nothing is too much trouble. I am glad we found such a lovely team of people to look after our godfather in a fantastic care home. Thank you for everything you do.
Reply from Gemma Fryer, Home Manager at Cavell Park Care HomeThank you for your kind review. We are happy to hear that your godfather has settled in well at Cavell Park. Thank you for trusting us with your godfather's care.
from J P (Daughter of Resident) published on 6 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has been given a wonderful welcome. Nothing is too much trouble. Nursing team all helpful and professional, notice the little things.
Reply from Gemma Fryer, Home Manager at Cavell Park Care HomeThank you for your five-star feedback. It has been an honour to welcome your mum to Cavell Park!
from A T (Daughter of Resident) published on 28 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The atmosphere in the home is very friendly and homely. The staff are very considerate and caring and all the staff know the residents by name. The staff are very attentive to residents and families, and nothing is too much trouble. The rooms are kept clean, tidy and in good condition, and the food
is of good quality and freshly cooked on site. My father was a resident for six months and was very happy there. I cannot praise the home enough.
Reply from Gemma Fryer, Home Manager at Cavell Park Care HomeThank you for your kind feedback. It was an honour to care for your father during his time with us. Please know you are always welcome at Cavell Park.
from L C (Daughter of Resident) published on 5 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has dementia and is not able to safely walk, she is very frail 97 year old! I made a special request to entertainment staff (Kelly) for mum and I have to a minibus trip out to Kent - not currently visited. All arrangements were made, liaison between care staff, minibus helper and importantly Kelly
was excellent. Mum and I successfully went on this trip, mum was thrilled at being out of the home and we had a lovely trip, although it did rain. I cant thank Kelly enough or her work and effort in achieving this, very well done!
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeThank you for taking a moment to leave us your feedback. I am overjoyed to hear you and your mum enjoyed your trip to Kent. I will be sure to pass your kind words along.
from D A (Daughter of Resident) published on 24 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has been resident at Tonbridge House for the past 18 months, and I cannot express enough gratitude for the quality of care she has received. She first arrived very unwell after a hospital stay, having lost a significant amount of weight - she has been nursed back to stable health. The staff have
shown compassion, professionalism and genuine dedication to her well-being. Throughout this time mum has regained strength and is thriving in a supportive, safe environment. The team here not only provide excellent medical and personal care, but they also create a warm, welcoming atmosphere that feels like family.
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeThank you for taking the time to leave such a kind review of Tonbridge House. It is an honour to care for your Mum and we are so pleased to hear that you are happy with the care she is receiving with us. You are always welcome at Tonbridge House.
from J G (Daughter of Resident) published on 18 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum and dad are both residents at Cavell Park, one on residential and one on nursing. Both have accepted Cavell Park as their new home.
The attention and care both receive is exceptional. The staff will do anything to please both residents and family. You can tell that the staff really care for the
residents. They show genuine affection. They have become like a large family. I cannot praise them enough.
Reply from Gemma Fryer, Home Manager at Cavell Park Care HomeIt is great to hear your mum and dad feel at home at Cavell Park. It is a pleasure to have them with us.
from Sara D (Daughter of Resident) published on 12 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Tonbridge House has been so wonderful for our 87 year old mother who for the first time in her life required respite care as none of her children was able to care for her during half term week.
Mum was understandably reluctant to go but the welcome and attention she received from the staff was delightful.
I too felt reassured.
Daily updates regarding mum''s stay were carried out as promised and my fears for adapting were allayed.
The staff were wonderful and I cannot thank them all enough for making mum feel 'at home'. The week slipped by so quickly not only for mum but for us children too. Very reassuring!
And to hear mum had been involved with crosswords/singing/Dominoes was just wonderful to hear.
Thank you Tonbridge House!!
Reply from Gerard Balo, Home Manager at Tonbridge House Care HomeThank you for trusting us with the care of your mother. It was a pleasure to have her with us and to be able to get her involved in life at Tonbridge House during her stay. Please do visit us soon for coffee and a catch up!
from Natasha W (Relative of Resident) published on 27 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The care and dedication shown here at Cavell Park was outstanding, warm welcome efficient. Our resident had many many visitors and they still checked in every 15 minutes. We thank you for the time you gave.
Reply from Gemma Fryer, Home Manager at Cavell Park Care HomeThank you for taking the time to leave a kind review of Cavell Park. It is wonderful to hear that you have had a pleasant experience with us.
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