Porthaven Care Homes in Kent | 2 Care Homes

Review of
Cavell Park Care Home
from Philip H (Husband of Resident) published on 28 July 2025

Submitted via Postal Card • Report

Overall Experience

I find Cavell Park a really good nursing home, the management and staff are all very helpful and caring, although my wife has been there for two months, she is treated like one of the family and is loved by everyone. As I write this, the weather is very hot (33 degrees), and although my wife has a fan

supplied by the family, could the rooms not be fitted with fans for such a modern nursing home?

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for leaving such a wonderful review, we really appreciate your kind words. We're so glad your wife feels at home here at Cavell Park. We appreciate your point about the heat and will certainly look into the possibility of fitting fans in rooms to ensure everyone stays comfortable during hot weather. Your input is valued and helps us improve.

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Review of
Cavell Park Care Home
from Pearl B (Respite Resident) published on 28 July 2025

Submitted via Postal Card • Report

Overall Experience

My overall experience was very good, made to feel very comfortable. My only criticism is that the gardens look very tired and need tending to a lot more. The rooms are very nicely decorated and clean.

Reply from Gem, Hom at Cavell Park Care Home

Thank you for taking the time to leave a five-star review. It is our pleasure to have you stay with us. As for your feedback regarding the garden, we will take this on board and discuss with the team.

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Review of
Cavell Park Care Home
from Jill W (Daughter of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

I would recommend Cavell Park home to anyone for long or short stay.
My father's care is first class ALL the staff are very caring helpful and friendly nothing is ever too much for them they go above and beyond.
My father settled in very quickly he enjoys all of the activities and events.
The nursing

floor are wonderful and always strive to meet his needs.
He would say Cavell has given him a new lease of life.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

What wonderful feedback! I am overjoyed to hear you would recommend our home to others and that your father enjoys life at Cavell Park.

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Review of
Cavell Park Care Home
from Peter B (Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

From my arrival, I felt very welcome.
All staff have a caring attitude.
Excellent levels of care throughout.
An easy review to complete.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for your review. It is great to hear from our residents themselves. It is a pleasure to have you with us!

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Review of
Cavell Park Care Home
from Harold H (Respite Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

This is my second stay and will return.
The facilities are perfect for our age, and I really enjoyed my stay.
I will be coming back.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for your feedback. It is great to hear you enjoy your stays with us, and we look forward to seeing you again soon.

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Review of
Tonbridge House Care Home
from L L (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum, a resident of Tonbridge House, and my family have been very impressed by the superb entertainment organised there.
From Christmas singing with fizz and delicious food, to St Patrick's Day Irish dancing displays, and most recently, a wonderful Mother's Day tea party to rival a posh restaurant!

We enjoy every special event and look forward to the VE Day 80th party in May! Every event is carefully managed by the hardworking, amazing entertainment sisters who spread joy and cheer to all! Thank you.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

What marvellous feedback! I am glad you enjoy our events, and we look forward to celebrating with you at the next one.

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Review of
Cavell Park Care Home
from H H (Resident) published on 21 April 2025

Submitted via Postal Card • Report

Overall Experience

My two daughters reviewed several care homes to look after me while my house was being repaired. I was most surprised at the total facilities available and I am pleased with with result. I would recommend this company.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for your feedback. It was a pleasure to have you with us, and we do hope you will visit again soon.

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Review of
Tonbridge House Care Home
from Sarah R (Daughter-in-law of Resident) published on 18 April 2025

Submitted via Postal Card • Report

Overall Experience

We visit my mother-in-law every week and we are always greeted with smiles from the staff. Everyone is so kind and helpful. The activities staff are amazing and so inventive with their themes for the parties. They are always so pleased to see family members. The food the kitchen provides for these occasions

is outstanding! We always make sure we have plenty of spaces for the cakes. We couldn't wish for a better place for Mother-in-law to live her last years.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for your marvellous feedback - I will be sure to share it with our lovely kitchen team!

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Review of
Tonbridge House Care Home
from Claire K (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

An amazing care home, the staff are so friendly and understanding to both resident and family. We had an 80th for Mum in the private dining room, the food was amazing, the catering team went above and beyond. We never worry about Mum as know she is so well cared for and there is always great entertainment

for her to get involved with every day.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

It fills me with pride to read your wonderful review. It is incredibly rewarding to hear you are comfortable and content leaving your mum in our care. It is a pleasure to have her with us.

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Review of
Tonbridge House Care Home
from Gary K (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My mother arrived at Tonbridge House in November 2024. Right from the start she was made to feel comfortable and welcome. She has found all members of staff to be kind and helpful, and all queries from myself and my wife on various matters have been answered promptly and efficiently.
Her en suite room

is light and pleasant and is always kept spotlessly clean, as are all the attractive common areas of the care home and the gardens.
At mealtimes, there is a choice of dishes with the option of a lighter or snack meal if this is preferred. All have been enjoyed.
My thanks to all concerned for facilitating my mother's transition to living in residential care.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

It is brilliant to hear that both yourself and your mother have felt welcome at Tonbridge House from the beginning and that your mother has transitioned well into life at our home.

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Review of
Cavell Park Care Home
from Barbara A (Friend of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Cavell Park Care Home is, without a doubt, the nicest care home I have ever visited. The premises are like a 5-star hotel. The staff (all of them) were absolutely delightful, extremely helpful and always available. I visited with two other friends and we had lunch in the private dining room. Food was

absolutely delicious and our waitress charming. I have no hesitation in recommending Cavell Park for all the attributes referred to above!

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for your feedback. It is great to hear you enjoyed lunch in our private dining room. Do come and visit us again soon!

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Review of
Cavell Park Care Home
from J F (Respite Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

During my stay at Cavell Park I was treated with respect and kindness and should I need care in the future I would go there again.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

It is great to hear you felt cared for during your time with us. Do get in touch if we can assist you in the future.

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Review of
Cavell Park Care Home
from L B (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother was looked after extremely well by the staff. The atmosphere throughout the nursing home was so warm and friendly together with the care given to both residents and guests. The highly recommend Cavell Park and cant thank them enough for the care they gave my mother whilst she was there.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for your kind feedback. It fills me with pride to hear you would recommend our home and team to others.

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Review of
Cavell Park Care Home
from Michelle R (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Our mum and dad have just joined Cavell Park a few days ago. Words fail me to express our gratitude towards all the staff and residents for making them feel so welcome and at home. Leaving your home of 63 years to move into a new one is extremely hard, and settling is not easy.
To say Cavell Park is

like a 5-star hotel does not do it justice, because a hotel stay in wonderful surroundings with amazing food would not also bring the level of care provided from every member of the team there, whatever their role. The energy of the place is nothing short of incredible. The management is superb. To the manager, you run the place with your heart and you can see that running through every single member of your team. Nothing is too much trouble and it is so clear to see you are all there because you want to be and because you love looking after others.
I cannot recommend Cavell Park enough. I had no idea care homes could be this good! I would actually happily move in myself. Thank you all so much.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for leaving us such a kind review. It is a pleasure to have your parents with us, and I am thrilled to hear our home has exceeded your expectations.

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Review of
Cavell Park Care Home
from Helen T (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Our experience with Cavell Park Care Home has been excellent overall. Staff members get to know residents and their relatives as individuals. Everyone is treated with respect. The food is excellent. We had a lovely family meal in the private dining room. My father needs lots of encouragement to join

in activities but has enjoyed musical performances. He also likes going to the cafe with family members.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

I am glad to hear your father enjoys life at Cavell Park and that you are happy with our home.

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Review of
Cavell Park Care Home
from Angela B (Resident) assisted by family/friend published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent experience.
Very impressed.
Every need catered for.
Was apprehensive about going to a care home but Cavell Park has changed my mind.
Family love the home.
Beautiful room.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

It is fantastic to hear you have settled into life at Cavell Park, despite your understandable initial apprehension. It is a pleasure to have you with us.

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Review of
Cavell Park Care Home
from Vanessa S (Niece of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent experience from enquiry call to my aunt's admission which was an emergency. Excellent advice and treatment.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

I am glad to hear we were able to assist you and your aunt at such short notice.

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Review of
Cavell Park Care Home
from Alec P (Son of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

I would like to express my heartfelt thanks to the wonderful team at Cavell Park for the exceptional care they provided to my father during his time there. From the moment he arrived, the staff became an extension of his family, treating him with the utmost dignity and respect. They made him feel valued

and cared for in a way that truly touched us. The team also created a joyful, lighthearted atmosphere, always taking the time to laugh and joke with him, something that was incredibly important to him. The Hawaiian themed garden party was such a delight and we will treasure that special memory. These moments of warmth and happiness made a real impact. Thank you for making such a difference in his life.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for taking a moment to leave us a review during such a difficult time. It was our honour to care for your father and be a part of his life, and I am sure your heartfelt words will bring comfort to the members of our team who cared for him. Please know you are always welcome at Cavell Park.

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Review of
Cavell Park Care Home
from Sarah C (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

My mother had a respite stay as a break following her recent bereavement, She was unsure whether she wanted to remain living by herself, or have others around all the time. She was anxious about whether this was the right thing to do, but the staff were so friendly and helpful and put her at ease and

encouraged her to make contact with others and get involved in some of the activities.
Not all the activities were her first choice, at least they were available and got her involved in something different in an attempt to give her a more positive outlook. The food was lovely, with a good level of choice.
It was good that her local friends could also visit when they wanted, and that they could take her out; they too were welcomed.
Whilst she enjoyed the stay at Cavell Park, it's still too early for that final move. The plan is to wait a little longer for life to settle down before deciding where home will be, and consider short holiday breaks in the meantime.

Reply from Gemma Fryer, Home Manager at Cavell Park Care Home

Thank you for taking a moment to leave us a review. I am glad to hear your mother enjoyed her time with us despite her initial uncertainty and that our team were able to reassure her. We completely understand the need to take the transition slowly, so please know that your mother is always welcome at Cavell Park, whether for a catch up over coffee and cake or another short break.

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Review of
Tonbridge House Care Home
from Jonathan C (Son of Resident) published on 26 December 2024

Submitted via Website • Report

Overall Experience

Where to start after so many brilliant reviews echoing what my 92 year old mother, my family and I have experienced here. Mum has needed our care for the past 10 years at home with the last two years being really tough. She's been chair-bound since 2022, needing hoists and is now in the grips of dementia.

She sat in her chair all day unable even to watch tv anymore and cried. I was burnt out. Walking into Tonbridge House Care Home without an appointment, I was immediately welcomed, listened to, briefed on what care would involve and then shown round this fresh modern happy place. I looked at 5 other homes but Tonbridge House stood out from the start. Mum received the same welcome when she moved in with the cheery compassionate staff responding to her anxieties and unique personality. The quality of care, meals and activities have transformed Mum. We are always welcome during our frequent visits and the staff care as much about us as my mother. Nothing is too much trouble. Highly recommended.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for taking a moment to leave such a complimentary and heartfelt review. We know that moving a loved one into a care setting is no easy decision, so I am glad to hear our team were able to assist you through the process. It is a pleasure to have your mum with us.

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Care Homes Owned by Porthaven Care Homes in Kent

Porthaven Care Homes Locations in Kent (2)

Porthaven Care Homes Reviews in Kent (110)

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