Norse Care (Services) Ltd | 32 Care Homes

Review of
Munhaven
from A C (Next of Kin) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience

Immediately felt at home and fitted right in. Staff super friendly, experienced and professional, at all times polite and knowledgeable to any question asked. Nothing is too much trouble. All occupants shown patience, kindness, and above all, dignity. Wouldn't hesitate to recommend 100% - visiting is

always encouraged, whatever the time.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words and recommendation

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Review of
Green Lane View
from Kev C (Son of Resident) published on 21 August 2025

Submitted via Website • Report

Overall Experience

Mum moved into Green Lane View in October 2023 and loved it from the very start! Thanks to the managers, the care staff have been amazing, really looking after her and taking care of he needs. She made so many new friends in her short time living in her flat, getting involved in regular organised activities

(such as Bingo!) and quickly settling in. The chef, provided a wide variety of lovely food, and the person for Housing 21, was always happy to help should mum have any questions about her flat. The whole team are superb. Thank you Green Lane View for all you have done for mum as you really made her happy! -:)

Reply from Darnell Empson, Manager at Green Lane View

Thank you for submitting your positive review which I will share with my staff. It was a pleasure to have Mum living here as part of our Green Lane family. Mum was a lovely, inspirational person who made us smile every day and will always be fondly remembered.

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Review of
St Edmund's
from S W (Son of Resident) published on 20 August 2025

Submitted via Postal Card • Report

Overall Experience

The staff at St Edmunds genuinely care for the residents. But what I also found extremely good was the compassion for the relatives as well. It very much felt like family and loving friendly and caring staff makes a huge difference not just for the residents but relatives as well.

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Review of
Ellacombe
from F H (Respite Resident) published on 11 August 2025

Submitted via Postal Card • Report

Overall Experience

I felt I was left alone with nothing to do much of the time. There was no one to talk to, as most of the other residents were unable to communicate clearly. There were only 2 staff most of the time & they were kept busy with hoisting people in and out of places or chasing after the wanderers, or calming

others down, breaking up disputes, etc. An extra person would give out the medications.
Nights were scary with people shouting, moving around corridors, trying to open doors. My bed was linked to an alarm, so I was afraid to get off my bed. I went home traumatised.

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Review of
Munhaven
from M L (Wife of Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience

Recently, my husband has been admitted to Munhaven Care Home, as unfortunately, I can no longer give him the care at home to meet his needs. At Munhaven, I have nothing but praise for all those to care for their residents. Everyone is so kind, gentle, loving and treated with dignity to all they care

for; nothing is too much trouble. They have patience in abundance. I feel my husband's needs are well catered for and well looked after. I find nothing but kindness given to me and my family when visiting my husband.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for your very kind words. It is a pleasure to care for your husband

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Review of
Redmayne View
from Kerri R (Daughter of Resident) published on 23 July 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been living here now since January this year she had come from another facility where the care staff had been taken away so she is now relived to know they are always here if something happens (as am I).
I only have the highest praise for how my mum is treated. She feels she is treated with

dignity and kindness, I am here most days so I get to see the way mum is looked after, the staff go the extra mile to be kind and patient as mum has memory issues - so I know its not easy for them, I am really impresed and mum is peacefully happy

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Review of
St Edmund's
from Phyllis W (Respite Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

I recently stayed at St Edmunds for respite care, and from the moment I arrived until the day I left, everything was truly outstanding.
All of the staff went above and beyond to make me feel welcome, it genuinely felt like a home away from home. Their warmth, care, and professionalism made a real difference,

and I'm incredibly grateful for the support I received during my stay.
I'm already looking forward to my next visit in September. I highly recommend St Edmunds, it's a truly lovely home, and the staff are absolutely amazing and the food is excellent too .

Reply from Jen Pochin, Manager at St Edmund's

Thank you so much for your kind review. It was a pleasure to have you stay with us. We look forward to you coming back in September, Kind Regards the team.

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Review of
Green Lane View
from Roger W (Resident) published on 15 July 2025

Submitted via Website • Report

Overall Experience

Excellent sheltered housing, designed around the needs and requirements of residents. Wide corridors and doors, walk in showers, good size kitchens are just some of the features. The staff are lovely, friendly and attentive - nothing seems to be too much trouble.
Plenty of room in each flat for your

own furniture etc, and there are comfortable, airy communal lounges.
Regular events for residents and even a dedicated room for mobility scooters.

Reply from Darnell Empson, Manager at Green Lane View

Thank you for taking time to submit a review. We are pleased that you are settling in well and feeling comfortable in your new home. The Care staff are happy to support you in anyway to enable you to remain as independent as possible.

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Review of
Munhaven
from Kathryn G (Daughter of Resident) published on 15 July 2025

Submitted via Website • Report

Overall Experience

What an absolute wonderful care home Munhaven is. My dad became a resident in June and the weight that's been lifted, particularly for my mum is amazing. We feel it's like one happy family and the care provided is outstanding and so obvious to see. Everyone is very caring, compassionate and patient

and all helped to make my dad feel settled and happy very quickly. We know my dad is receiving 24/7 excellent care that he deserves and we will feel eternally grateful to all in Munhaven. Thank you

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words. It is a pleasure to care for your dad

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Review of
Oakes Court
from A K (Daughter of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

My father has been a resident at Oakes Court for over 12 years and is very happy living in his own flat. The service and care he receives are excellent, and the staff thoughtfully adapt the support to meet his changing needs.

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Review of
Mountfield
from S K (Daughter of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

My mother has been staying for the past week for a respite stay. I found the service in the care home to be very good. The staff were friendly and seemed to care a great deal about the residents. My mum said as she said goodbye to the team 'I hope I'll come back here some day'.
It's not easy leaving

your loved one in a care home, especially a dementia unit, but I found the staff to be reassuring and supportive to us all. Thank you to everyone.

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Review of
Lydia Eva Court
from John G (Husband of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

My wife went into Lydia Eva on 5th March 2025 for 2 weeks respite which whilst there resulted in her becoming a full time resident
She has now been there nearly 4 months and has settled in well, this can only be put down to the staff who are wonderful and so caring
The accommodation is first class,

the rooms are spacious and extremely clean
Laundry services could not be better
She obviously enjoys the food as she has put on weight and looks very well
Could not wish for a better place for my wife to be and would highly recommend
My only downside observation is the state of the gardens which is such a shame as they need a lot of care and attention, I can only assume cut backs and finance are the problem, however one item could be addressed in 5 minutes, outside the lounge which my wife uses there is some broken furniture and a flower pot full of cigarette ends which have been there all the while she has been a resident, such a shame

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to provide us with your valuable feedback, it always provides us with the opportunity to reflect on what the lived experience feels and looks like to our Residents their Families, Friends & Significant others and enables us to improve upon what we do if there is an opportunity to do so and through your feedback, you have provided us with an opportunity to address the issues you observed. We have just begun work on the garden again and l hope that over the coming months you will see the improvements where they are being made.I will ensure that your kind words are also shared with the Care & Domestic Team who support those who live on Broads House.Thank you

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Review of
Mayflower Court
from Stephen E (Son of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

My mother resided at Mayflower Court for the last year of her life. She had dementia and during this period she progressively deteriorated until finally passing away at the age of 98. Throughout her stay the staff were attentive and caring. Even when she became bed bound, they did everything they possibly

could to ensure that her quality of life was as good as it could be. In the final weeks and days, working in conjunction with the district nurse, they made sure that she was pain and anxiety free, and at the end they were respectful and hugely supportive of the family. My wife and I would like to express our heartfelt thanks for the professionalism and warmth shown by all of the team members with whom we came into contact.

Reply from Charli Alderton & Michelle Boyle, Managers at Mayflower Court

Thank you so much for submitting this lovely review. It was our absolute pleasure caring for Mum this past year and getting to know you and the wider family.

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Review of
Dell Rose Court
from D B (Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

Care staff and management are great, nothing is too much trouble for them. They are very caring and efficient in the job they do. I wouldn't have managed the last few months without them.

Reply from Adina Burt, Manager at Dell Rose Court

Thank you for ever so much for your wonderful feedback given to the care and management team on the continuous care and support received. We are delighted to hear that this has gone a long way to help you in the last few months and that this has contributed to your recovery. Kindest regards, Manager on behalf of all the team

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Review of
Munhaven
from A M (Son of Resident) published on 13 June 2025

Submitted via Website • Report

Overall Experience

My mother is being looked after so well at
Munhaven. We are so lucky she was able to go there
The whole team are very approachable and answer any questions
ALL the staff genuinely care about the residents
We can not recommend it enough

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words. It is an absolute pleasure to care for your mother

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Review of
Mayflower Court
from Julia H (Daughter of Resident) published on 13 June 2025

Submitted via Website • Report

Overall Experience

On 11th April 2024, at the age of 98, my Mum moved into Mayflower Court. She had lived in her council flat for 68 years, 43 of them on her own following the loss of my Dad in 1981. At the age of 99, Mum passed away peacefully in her sleep on 31st May.
THANK YOU to all the staff at Mayflower Court,

who treated my Mum with dignity, compassion, infinite patience and great kindness.
Mayflower Court is a blueprint for dementia care.

Reply from Charli & Michelle, Manager at Mayflower Court

Thank you for taking the time to leave this lovely review. It was our absolute pleasure caring for Mum this past year.

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Review of
Rebecca Court
from Clare R (Daughter of Resident) published on 13 June 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident for 6 months. The staff at the home are very friendly and welcoming. My mother enjoys the food in the light and airy dining room. There are several nice places to sit both inside and outside. My mother enjoys participating in activities that take place in the mornings.

I would give 5 stars for facilities if there was a bar or a gym.

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Review of
Harker House
from Janice A (Daughter of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

Mum was in Harker House for a short time, but everyone was kind to her and looked after her well, and she was very comfortable (thank you).

Reply from Paul Coleman, Registered Manager at Harker House

Thank you for completing a review for Harker House, I am very pleased you are happy with the care your mother received during her stay with us.

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Review of
Mayflower Court
from Stephanie J (Friend of Resident) published on 5 June 2025

Submitted via Website • Report

Overall Experience

My mum moved into May flower courts nearly2 years ago . I am so relieved she is really happy there and loves all the staff and I know they are fond of her too.we are informed asap if mum has any issues and the staff are great with communicating with us.the care home is always clean and tidy and there

are regular activities for reside to enjoy . It's such a relief to know mum mum is well cared for Thankyou .

Reply from Charli & Michelle, Managers at Mayflower Court

Thank you for such a wonderful review and lovely comments. At Mayflower Court, we strive to deliver the best person-centred care possible. We and the team really appreciate the positive feedback.

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Review of
Bishop Herbert House
from Fiona G (Wife of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

My husband looks forward to his respite visits. The staff are kind & caring, &.make him feel welcome each time he visits. The food is very good.I feel at ease leaving him there, knowing he will be safe & well looked after.

Reply from Jasmine Hayhoe, Manager at Bishop Herbert House

Thank you for the kind review of your Husbands stay at Bishop Herbert House.We all enjoyed the history lesson he gave the team during his last stay. We look forward to seeing you both very soon.

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Care Homes Owned by Norse Care (Services) Ltd

Norse Care (Services) Ltd Locations (32)

Norse Care (Services) Ltd Reviews (1251)

Munhaven

Green Lane View

St Edmund's

Ellacombe

Munhaven

Redmayne View

St Edmund's

Green Lane View

Munhaven

Oakes Court

Mountfield

Lydia Eva Court

Mayflower Court

Dell Rose Court

Munhaven

Mayflower Court

Rebecca Court

Harker House

Mayflower Court

Bishop Herbert House

Awards / Recognitions (4)

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