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9.1 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Norse Care (Services) Ltd
Norse Care are an experienced provider of residential care and housing with care services, highly respected throughout Norfolk communities for the high standard of personalised care provided to older people with care needs.

The company feels strongly that specialist services should be developed to suit an ageing populace in the region, with current plans to extend its dementia care provision and help those with care concerns achieve a more fulfilling lifestyle.

Norse Care (Services) Ltd Locations (32)

 - Browse 32 Care Homes and Extra Care Housing owned by Norse Care (Services) Ltd
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Sydney House
Brumstead Road, Stalham, Norwich NR12 9BJ 
8.3 26 reviews
Sydney House, Norwich, Norfolk
"My mum celebrated her 106th birthday on 17-11-25 at Sydney House. Care staff painted her nails and gave her a shampoo and set, ready for…"   Read all 26 reviews
  • from £1,050 / week
  • 45 Rooms
Location Type Care Home

Sydney House is a residential care home owned by NorseCare, offering professional care and support that is tailored to the personal needs of all residents. The interior is ideal for individuals ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
Robert Kett Court
Ethel Gooch Road, Wymondham NR18 0LH 
7.3 18 reviews
Robert Kett Court, Wymondham, Norfolk
"Mum was in good hands for the duration of her 9-year stay at Robert Kett Court. She was treated with compassion and respect throughout her…"   Read all 18 reviews
Location Type Extra Care Housing

Robert Kett Court provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is ... Read more

Norse Care (Services) Ltd Reviews (1348)

9.1

Norse Care (Services) Ltd has a Group Review Score of 9.1 (9.057) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Norse Care (Services) Ltd must have a Review Score.

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Review of

Rebecca Court

from Sarah B (Niece of Resident) published on 9 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly our aunt will not be returning to Rebecca Court as she is not likely to come out of hospital. But her time at the home has been excellent. Care could not have been bettered. All the staff have been lovely with her and so friendly and caring to us. She loved the food (always commented on it!!)
and was always clean and tidy - as was the home itself. We are so pleased we chose Rebecca Court for her. Thank you to all the staff.
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Review of

Ellacombe

from L K (Wife of Resident) published on 7 July 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Considering the shortage of care workers Ellacombe does a very good job with many caring and considerate staff. My husband can be very aggressive and I understand why some of the staff are unwilling to do personal care with him.
Reply from Martin Mayega, Manager at EllacombeThank you for your kind words. We do our absolute best to ensure that we support every resident, regardless of how they present. Our staff are trained to care for our residents in a person centred way, regardless of some of the challenges involved. We are privileged to be able to make a difference to their lives, and to put a smile on their faces.
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Review of

Westfields

from Michael U (Son of Resident) published on 7 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were always happy with mum's care; she was always kept clean, tidy and very well fed, her room was always kept clean, tidy and fresh, as were her clothes. At the end of her life, we were informed about how things were going and at the end, nobody could have been more helpful.
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Review of

Lloyd Court

from Gerda B (Daughter of Resident) published on 2 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Lloyd Court for 15 years until her death in April. The love and care she received from all the staff was second to none and she was so happy there. The staff became like lour family. They were happy to let us hold the commemoration of my mother Angela's life at Lloyd Court
so that the people who cared for her and lived with her in the last years of her long life could be there. It was so lovely to hear their memories of her. She was 99 when she died and we truly believe that her long life was partly due to the excellent care she received. Our whole family would like to thank Lloyd Court from the bottom of our hearts for everything they did. Gerda
Reply from Zoe Heslin, Deputy Manager at Lloyd CourtDear Gerda,
Thank you so much for your kind words. It really was a pleasure to look after your mother, please keep in touch.
Best wishes, Zoe Heslin
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Review of

Redmayne View

from L D (Daughter of Resident) published on 1 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team here are amazing. When my mum moved in there in 2022 I instantly felt relief, knowing she would be cared for properly. The care team are around 24/7 if my mum needed them, always friendly and upbeat. They are not only around for residents but family too. I would not want my mum anywhere
else as she loves the care team probably more than her own children, which is totally understandable given all they do for her.
Reply from Sandra Spanton, Manager at Redmayne ViewThank you for your positive review. It is our greatest joy to provide the best possible care to our tenants. Your Mum is a pleasure to care for it is the amazing tenants and their families that make our jobs worthwhile.
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Review of

Lloyd Court

from Carol H (Niece of Resident) published on 16 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We Moved my Elderly Aunt into Lloyd court last October, she felt at home from day one and hasn't looked back after living on her own for 3 years, she often says she wished she had moved sooner.My Aunt now feels safe and secure knowing there are other people around her.The care my Aunt receives is
excellent in every aspect, all the staff are wonderful and so caring nothing is ever too much trouble for them.My Aunt has made lots of new friends and enjoys getting involved with the activities the staff lay on for the residents .
We ourselves could not be happier knowing she is being so well cared for in a safe and happy environment .
Reply from D Bailey, Business Administrator at Lloyd CourtThank you so much for the lovely review. Your Aunt has settled in brilliantly and we are so pleased she chose to be at Lloyd Court. We hope she has many happy years with us.
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Review of

Dell Rose Court

from Carole T (Sister of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always really helpful and supportive of Neal. Staff always inform me if Neal has a fall at home etc.
Reply from Adina Burt, Manager at Dell Rose CourtThank for your lovely review on our scheme. It is lovely to see that our team support and care to your loved one is appreciated and supportive. We always strive to provide the best care possible and be supportive to both tenants and their families. Thank you again for for trusting us with your loved one's care.

With best wishes,
The Dell Rose Court Team
(Name: Adina Burt Email: adina.burt@norsecare.co.uk Position: Manager
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Review of

Cranmer House

from Nicola B (Wife of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has just spent 18 nights in Cranmer House whilst I was on holiday. He was quite reluctant to go but the kindness and professionalism of the staff won him over. He had nothing but praise for all the staff. Kirsty & Paula run an excellent team and I was able to have a holiday without having
any concerns whatsoever. Both Peter and I would/will have no qualms in using this service again in the near future. It would be the ideal place for Peter on a permanent basis if at all possible.
Reply from Kirsty Sleightholme, Registered Manager at Cranmer HouseDear Nicola,
Thank-you so much for your kind words and such positive feedback, it is very much appreciated and will be shared with the whole team.
We look forward to seeing you both and your family when you need us again in the future.
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Review of

Ellacombe

from Barbara A (Wife of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of Ellacombe. All the staff I've come across have been kind and caring even though my husband's behaviour is very challenging, Another care home wouldn't take him because of this. His physical needs have increased considerably since he has been in the home as well but at no
point has there been any doubt that they will continue to care for him. He is getting more attention from the doctor than he's ever had from our local surgery.
Ellacombe literally rescued me in my hour of need. I was at the end of my tether and dread to think what the outcome would have been if I hadn't found Ellacombe. The staff have been so welcoming and kind to both me and my daughter during what has been an extremely stressful experience.
Reply from Martin Mayega, Manager at EllacombeGood morning Barbara, thanks ever so much for your kind words. It is our pleasure to support your husband and to ensure that he is comfortable and happy. His well being is our pride.
Kind regards
Martin M- Manager
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Review of

Lloyd Court

from J D (Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have never in the last 4 years been as happy and worry less, as I am here at Lloyd Court. Every one staff and other residents are very kind and friendly, I never want to go anywhere else.
Reply from Zoe Heslin, Deputy Manager at Lloyd CourtThank you JD for your kind words, it is a pleasure to look after you!
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Review of

Lloyd Court

from T S (Brother of Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at Lloyd Court since January this year. I have found the staff to be very caring and considerate. In a world where so much is about cutting costs for profit they strive to provide a good environment.
Reply from Zoe Heslin, Deputy Manager at Lloyd CourtThank you for your kind words, it is a please looking after your relative!
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Review of

Lloyd Court

from R A (Relative of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have an relative who lives at Lloyd court. All the staff are very friendly and always have a smile to greet you. There is such a lovely atmosphere, it really feels like a home from home.
They have lots of regular activities organised for the tenants and my relative is the happiest she has been in
a long time since moving here.
Reply from Zoe Heslin, Deputy Manager at Lloyd CourtThank you for your kind word about Lloyd Court! It is a pleasure looking after your relative.
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Review of

Cranmer House

from L C (Daughter of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
The staff are absolutely amazing but the agency staff are absolutely terrible most dont speak English and ignore my dad's requests. Food is ok my dad is needed if to be turned ever 2hrs but that doesn't always happen so sores are not getting better.
Reply from Kirsty Sleightholme, Registered Manager at Cranmer HouseThank you for your feedback. We would welcome the opportunity to meet with you and discuss your concerns in more detail. Please contact us on-01328 862734 or email-kirsty.sleightholme@norsecare.co.uk to arrange a meeting at a time that is convenient for you.
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Review of

Mayflower Court

from Greg C (Son of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been resident here for one year after we trialled 2 other homes. Given my experience and knowledge of other care homes in the area. This place is clean, the staff are knowledgeable and very helpful at all levels, from management to the cleaners everyone I encounter is dedicated to their
role :-) .


I would recommend this home if you are seeking somewhere to look after your relatives etc,

Reply from Charli Alderton, Manager at Mayflower CourtDear Greg,
Thank you for submitting this lovely review. I will ensure that this is shared with the team.
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Review of

Woodlands

from B B (Power of Attorney of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since November 2025 Alf is sitting in a chair 3 times too big thus he don't sit up straight. The chair he's in, the footrest is now broken, and I have been told it's up to me to buy a new chair. After paying over £90,000 since he has been in the home, and being promised a new chair 18 months ago isn't
fair. Norse only wants to take money and do nothing for it.
Reply from Serena Bareford, Manager at WoodlandsThank you for your feedback - we always value feedback and strive to improve the service that is delivered.
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Review of

High Haven

from Jonathan S (Son of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has just had two weeks respite care in High Haven and had a wonderful time. She keeps talking about how lovely are, and how well they looked after her. I agree - each time I visited, the staff were absolutely lovely - so friendly, welcoming and helpful. I really couldn't recommend High Haven strongly
enough. Mum is already looking, forward to going back later in the year, and I know while she is there, I can relax knowing that she is in great hands. 100% happy!
Reply from Phillipa Bell, Manager at High HavenThank you so much for your wonderful review, we are so pleased your mum enjoyed her time us with and look forward to her returning later in the year, additionally we are thrilled to know that you felt able to relax knowing mum was in safe hands. I will pass your words of kindness onto the team, thank you once again.
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Review of

Green Lane View

from Dianne N (Daughter of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved to Green Lane view shortly after my dad passed away. Retaining her independence was really important to my Mum and I and moving there allowed her to be independent and have her own apartment. Mum fell in love with Green Lane View the minute she visited and all of the team made her feel
so welcome and part of the family from day 1. Living 3 hours away from my Mum has been a challenge, particularly as I am not on her doorstep, however all of the staff and managers there have been amazing, respecting my Mums independence and providing excellent care and support. It's been so reassuring to know Mum was safe and not living alone. Everyone is so friendly, caring, kind and always have time for a chat. Nothing was too much trouble and if ever I had any worries, they were there to talk too. Supporting me as well as my Mum. I can't recommend and praise them enough, they provide a safe and welcoming place to live.
Reply from Darnell Empson, Manager at Green Lane ViewThank you for your positive review which I will share with my team. Mum was an incredible independent lady and it was a pleasure to care for her and a privilege to have her as part of our Green lane View family.
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Review of

Oakes Court

from Kay L (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Putting mum into care was one of the most difficult decisions I have ever had to make but ultimately has turned out to be one of the best decisions. We looked at several care home options before realising Oakes Court was the one. From the first moment mum was made welcome. She has a flat that is
appropriate for her needs, the care is first class and mum absolutely loves the staff. They are friendly, trustworthy, treat her with respect and crucially communication between the staff and family is excellent. Staffing is consistent too, which for a resident with dementia, is important. Mum jokes that it is like living in a 5-star hotel. For the first time in several years I can relax knowing mum is in the best place.
Reply from Victoria Farnham, Manager at Oakes CourtThank you so much, Kay, for your kind and thoughtful review. We know how emotional and difficult the decision to move a loved one into care can be, so it means a great deal to hear that both you and your mum feel happy and reassured at Oakes Court.
Were delighted that your mum feels so welcomed and comfortable in her home with us, and that our teams care, consistency, and communication have made such a positive difference for both of you. Hearing her describe life here as living in a 5-star hotel truly made us smile.
Thank you again for placing your trust in us and for taking the time to share your experience. Your lovely words will mean so much to the whole team.
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Review of

Rebecca Court

from D C (Son of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my brother and I find a service provided by the HOME to be absolutely top mate our mother is looked after very well and the staff are so excellent and providing everything she needs and much praise must to the manager and under manager Michelle and Margaret. they provide us with a satisfaction
knowing that our mother is going to be well looked after all the time I couldn't think for a better place for our mother to be in at this present point in time
Reply from Michelle Marks, Manager at Rebecca CourtThank you for your kind words, mum is not the only one who loves her visit from the "boys" we too love to see you guys! Michelle and Margareth
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Review of

Lydia Eva Court

from John G (Husband of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late wife has just spent 13 months at Lydia Eva .Nothing has been to much trouble the time she spent there, any problems were always dealt with immediately. Please pass on my thanks to all of the staff in Broads for the care and commitment provided to my wife which was first class
Reply from Lisa Utting, Care Home Manager at Lydia Eva CourtThank you for your kind words, l know that they will mean a lot to the Team on Broads and that you will all be missed - Every interaction is an opportunity for us to learn from and enhance our Service delivery and l genuinely appreciate the patience, support you granted us during your Family's time at LEC...once again, thank you.
Lisa
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Awards / Recognitions (4)

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