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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Norse Care (Services) Ltd
Norse Care (Services) Ltd are an experienced provider of residential care and housing with care services, highly respected throughout Norfolk communities for the high standard of personalised care provided to older people with care needs.

The company feels strongly that specialist services should be developed to suit an ageing populace in the region, with current plans to extend its dementia care provision and help those with care concerns achieve a more fulfilling lifestyle.

Norse Care (Services) Ltd Locations (32)

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32 Care Homes and Extra Care Housing owned by Norse Care (Services) Ltd
St Nicholas House

Littlefields, Dereham NR19 1BG 

8.0 23 reviews
"My mother has been at St. Nicholas for a year and I can honestly say that her care has been first-class. The manager and her dedicated…"   Read all 23 reviews
Location Type Care Home

St Nicholas House is a thirty-eight bedroom home from Norse Care, dedicated to personalised care programmes and committed to the dignity of all clients. The home also offers a six bedded specialist dementia care unit, where rooms are available to… Read more about St Nicholas House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 38 Rooms
  • from £1,300 / week
Weavers Court

Mount Street, Diss IP22 4QH 

27 reviews
"My mum was in Weavers Court. I have friends who have been in, and my sister was the head chef for a long time. I know the manager and some…"   Read all 27 reviews
Location Type Extra Care Housing

Weavers Court provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term well-being… Read more about Weavers Court

Norse Care (Services) Ltd Reviews (1264)

9.4

Norse Care (Services) Ltd has a Group Review Score of 9.4 (9.381) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Norse Care (Services) Ltd must have a Review Score.

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Review of

Sydney House

from Lee B (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was visiting my mum, aged (nearly!) 106, recently. A staff member, who was on maternity leave and had given birth to a daughter a few weeks ago, had brought her in to be admired by the staff. Knowing how much my mum loves small children, a staff member invited my mum and myself to the dining room
to see the baby. The mum of the baby asked my mum if she would like to hold her. My mum's face beamed with delight!! Another staff member caught the action on camera, absolutely brilliant!
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Review of

St Augustine's Place

from R D (Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living it's independent.
I can cook myself,e and the staff & managers are perfect.
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Review of

Westfields

from Colin B (Son-in-law of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home my mother-in-law is loving it. Great staff and activities always doing something to keep them occupied. Claire is an inspiration and keeps anyone even me on my feet. Barbara my mother-in-law is in short term care and I honestly think she doesn't want to come home.i think she thinks
she's on holiday. Well done team you all need to be proud of yourselves
Reply from Matthew Anthony-Knell, Manager at Westfields

Thank you for your lovely review. We are so pleased to hear you are happy with the care and support provided at Westfields from the team and in particular the wellbeing program our coordinator Claire delivers.

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Review of

Westfields

from Jill H (Sister of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was a resident at Westfields care home, Swaffham, from May 2024 until September 2025, when she sadly passed away aged 91. During her stay, she was always treated as an individual with courtesy and respect. Nothing was ever too much for the staff and there was an excellent choice of daily
activities. Her medical needs were well looked after, with the local GP matron called in if there was any concern. I was impressed with the standard and choice of food, and cups of tea were always available. Her room was bright and cheery, as were her carers. The management team and admin staff were extremely accommodating, always ready to help. I wouldn't hesitate to recommend Westfields. Well done, Westfields!
Reply from Matthew Anthony-Knell, Manager at Westfields

Thank you for taking the time to write us such a lovely review. Our residents are at the heart of everything we do. It was a privilege to be able to provide care and support to Dods. Sending deepest condolences on behalf of the whole team at Westfields.

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Review of

Barley Court

from I S (Resident) assisted by family/friend published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoy living here. The staff are lovely.
Reply from Krista Plowman, Manager at Barley Court

Thankyou for a wonderful review -we are all glad you are happy at Barley Court

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Review of

Mayflower Court

from Lisa M (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother lived there for the last few years of her life - she recently passed away. Her life there was filled with care, love, compassion and happiness. The staff have been amazing. We have always been made welcome. In the last few weeks of her life they all went above and beyond for her and us, something
I will forever be grateful for. Mum's room had a beautiful view over fields and it was always kept clean. All the rooms are a lovely size with large en-suites. There is always something to keep them entertained. The food was always nourishing and we were always made to feel welcome to stay for a meal. A wonderful home.
Reply from Charli Alderton, Manager at Mayflower Court

Dear Lisa, thank you so much for this lovely review. We were fortunate to have cared for Mum, especially in the last few weeks. The song "Pretty Woman" will always be poignant to all at Mayflower Court.

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Review of

Barley Court

from C W (Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care & support I receive from staff & management, which help me to live my life as I wish. The activities are fun and encourage me to socialise with other people.
Reply from Krista Plowman, Manager at Barley Court

This is lovely to hear - living your life as you wish is what we strive for , and yes our activities are very enjoyable and fun to take part in.

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Review of

The Lawns

from Sam C (Daughter of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a daughter, I am so happy that my mum is happy with how she has settled in and the staff and other tenants have made her feel so welcome.
Reply from Ann Gooch, Deputy Manager at The Lawns

Thank you so much for your review of the Lawns we are so glad mum has settled into her new home and found the Lawns to be so welcoming.

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Review of

Westfields

from Carolyn G (Stepdaughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely place for my stepmother to spend the last years of her life. The care and services she received was exceptional and I would be happy to recommend Westfields as a care home. Staff all friendly and accommodating, especially the lady who organises lovely activities to keep the residents entertained.
A big thank you from me to everyone.
Reply from Matthew Anthony-Knell, Manager at Westfields

Thank you so much for your kind words and review. Dot was a lovely lady, and it was a pleasure to get to know her and take care of her in the last years of her life. Sending our deepest condolences, she will be missed by both our staff and the residents who had built strong friendships with her. Take care and all the best.

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Review of

Lydia Eva Court

from L B (Wife of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The building has a light and airy feeling and is well laid out. The rooms are very generous in size. It's too warm in summer. The garden, although large is in need of care and attention including the seats. There is always a friendly welcome from all staff. The care staff are kind and supportive of
the residents and enjoy a laugh and banter with them and their families. There is a real family feeling and I as a relative am included in that. The management/team leaders are quick to respond to any concerns reported to them and likewise report any incidents and concerns for the residents to their families. The food seems good and there is plenty of it. Footcare and hairdressing is available on site for those wishing to partake of the,. Both ladies are pleasant and understand the problems surrounding those with dementia
Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thankyou for taking the time to provide us with your feedback of your experiences at Lydia Eva Court which includes your observations of our extensive gardens and our seating and l am able to reassure you that this isn't usual for LEC and this had been observed and addressed by our Operational Support Team and hopefully you will be able to observe this when you next visit.It was really nice to hear that your observation is that there is a family feel to the Home and that you feel that you are kept informed and that you feel that any issues or concerns are responded to quickly.Once again, thankyou for sharing your observations and l will pass on your kind comments to both the Butterfly Team and the wider group at LEC.Lisa

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Review of

Harker House

from Claire R (Goddaughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always such a warm welcome at Harker House. Every member of staff is smiling and ready to help. The place smells so clean, looks well cared for and is spotless from the rooms to the dining room, communal areas and toilets. The cleaners are all friendly and take pride in their work, as do all
the caring staff and management. There is a strong sense of family of caring, of professionalism. I love visiting. My godmother is very happy and says she cannot fault a thing. The food is great. The maintenance team again caring and efficient. I cannot recommend it more highly.
Only marked down on room because it is small. But it is well equipped and clean.
Reply from Paul Coleman, Registered Manager at Harker House

Thank you for taking the time to complete a review for Harker House. I am pleased you are happy with the care your Godmother is receiving and will pass your compliments onto the team.

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Review of

High Haven

from Linda T (Sister-in-law of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't really pinpoint any one incident, but the care and affection given every day is amazing.
Reply from phillipa bell, manager at High Haven

Thank you so much for your kind words, we will ensure these are passed onto the team.

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Review of

Harker House

from Rebecca R (Granddaughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honestly can't put into words how amazing Harker house were with providing my Nanny the best care possible up until the very end. The staff and manager made sure my family were all looked after when the time was near by providing support, food and drinks and even a shoulder to cry on if needed. We couldn't
have asked for a better place for my nanny to life over the past year, the staff we all so welcoming to her on arrival and to our family when we came to visit. We really appreciate that you all went above and beyond to make nanny feel as if she was at her own home and that she was well looked after.
Reply from Paul Coleman, Registered Manager at Harker House

Thank you for completing this review for Harker House. Your Nanny is very missed by all staff, we are very pleased you are happy with the care your Nanny received during her time at Harker. Please accept our condolences for your loss.

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Review of

The Meadows

from J W (Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I moved into The Meadows Dec 24 I was surprised by the greeting and the initial settling in was very good. The carers and staff were and still are very conciderate and helpful. I find the facilities in general very good.
Reply from Emma Smith, Acting Manager at The Meadows

Thank you for taking the time to share your experience. We are so pleased to hear that your move to The Meadows was met with a warm welcome and that you continue to feel supported by our dedicated carers and staff. It is wonderful to know that you are happy with the facilities and the care provided. Your kind words mean a great deal to our team, and we are delighted that you feel so well looked after.

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Review of

St Edmund's

from Joyce W (Wife of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent over two years in St. Edmunds. He recently passed away and I am so glad that until the morning of his death he was being cared for by the staff there. He trusted them implicity with intimate care and enjoyed their company. He had fun to the very best of his ability and took part as
often as possible in the activities. The food, which was very important to him, was excellent, and Wednesdays cooked breakfast and Fridays fish and chips were days he looked forward to greatly. As for myself, the staff were friendly and supportive and always willing to listen and chat. It became my second home too. I highly recommend this home.
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Review of

Munhaven

from A C (Next of Kin) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Immediately felt at home and fitted right in. Staff super friendly, experienced and professional, at all times polite and knowledgeable to any question asked. Nothing is too much trouble. All occupants shown patience, kindness, and above all, dignity. Wouldn't hesitate to recommend 100% - visiting is
always encouraged, whatever the time.
Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words and recommendation

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Review of

Green Lane View

from Kev C (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Green Lane View in October 2023 and loved it from the very start! Thanks to the managers, the care staff have been amazing, really looking after her and taking care of he needs. She made so many new friends in her short time living in her flat, getting involved in regular organised activities
(such as Bingo!) and quickly settling in. The chef, provided a wide variety of lovely food, and the person for Housing 21, was always happy to help should mum have any questions about her flat. The whole team are superb. Thank you Green Lane View for all you have done for mum as you really made her happy! -:)
Reply from Darnell Empson, Manager at Green Lane View

Thank you for submitting your positive review which I will share with my staff. It was a pleasure to have Mum living here as part of our Green Lane family. Mum was a lovely, inspirational person who made us smile every day and will always be fondly remembered.

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Review of

St Edmund's

from S W (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at St Edmunds genuinely care for the residents. But what I also found extremely good was the compassion for the relatives as well. It very much felt like family and loving friendly and caring staff makes a huge difference not just for the residents but relatives as well.
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Review of

Ellacombe

from F H (Respite Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I felt I was left alone with nothing to do much of the time. There was no one to talk to, as most of the other residents were unable to communicate clearly. There were only 2 staff most of the time & they were kept busy with hoisting people in and out of places or chasing after the wanderers, or calming
others down, breaking up disputes, etc. An extra person would give out the medications.
Nights were scary with people shouting, moving around corridors, trying to open doors. My bed was linked to an alarm, so I was afraid to get off my bed. I went home traumatised.
Reply from Martin Mayega, Manager at Ellacombe

I am deeply saddened by your experience during your stay at Ellacombe and can only extend my sincere apologies for how you felt. This being a residential dementia home, there is bound to be some occasions where some residents are unable to communicate clearly, and where others take longer to settle at night. All respite rooms have got bed side alarms as an extra layer of safety. We have recruited new members of staff to ensure the right staffing levels and where we experience emergency absences, we have trusted partners who we currently work with to ensure that we are adequately staffed at all times. I can assure you that with new Management and structures in place, we have made significant strides in the right direction during the last few months. We will use this feedback to ensure that this situation does not happen again.

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Review of

Munhaven

from M L (Wife of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recently, my husband has been admitted to Munhaven Care Home, as unfortunately, I can no longer give him the care at home to meet his needs. At Munhaven, I have nothing but praise for all those to care for their residents. Everyone is so kind, gentle, loving and treated with dignity to all they care
for; nothing is too much trouble. They have patience in abundance. I feel my husband's needs are well catered for and well looked after. I find nothing but kindness given to me and my family when visiting my husband.
Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for your very kind words. It is a pleasure to care for your husband

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Awards / Recognitions (4)

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