Norse Care (Services) Ltd | 32 Care Homes

Review of
Sydney House
from Lee B (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

My mum celebrated her 106th birthday on 17-11-25 at Sydney House. Care staff painted her nails and gave her a shampoo and set, ready for her big day! She needs assistance with getting up, and wanted to get up early!! Staff obliged!!
So much fuss was made of her; she (and I) were amazed. Local school

children attended to sing Happy Birthday. Thanks to Nathan, who organised a balloon arch and this meant blowing up 200 balloons (he did have a pump for this), Georgina ensured all went smoothly. The local press were invited, and mum was a "page 3 girl" the next day, not bad for 106!! Many thanks to all the staff for a wonderful day for my mum.

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Review of
Mayflower Court
from Wendy H (Sister of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

Thank you to the Management staff and carers at Mayflower who looked after my sister with dignity, love and kindness over the last 2 years. The staff did everything they could to ensure that her quality of life was as good as it could be. The family found great comfort in knowing that she was in a safe

and comfortable place at Mayflower. Thank you to the Management team for all their help and continuous support, and thank you to the carers and district nurse who attended to her in her final days. I, on behalf of all my family, are truly grateful to you all.

Reply from Charli Alderton, Manager at Mayflower CourtDear Wendy, thank you for sharing such a lovely review. Caring for R over the past two years was truly our pleasure. I will ensure that the team are aware of the lovely comments.

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Review of
Westfields
from Laura B (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

Words cannot express how amazing all of the team at Westfield Swaffham have been . From the moment my mum moved in we knew she was in good hands . Every member of staff have been kind caring and considerate towards us and mum . The food is fabulous and mum has gained weight quickly !!
It is genuinely

like a large family at Westfield and we are so grateful for the hard work and kindness shown by everyone xx

Reply from Matthew Anthony-Knell, Manager at WestfieldsThank you for your review. We are so pleased to hear you are happy with the care and support provided at Westfields. I will ensure this is passed onto our team.

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Review of
The Meadows
from Sheila A (Sister of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

We join my sister in a memory club, and we find the two people who run this event are very caring and try to get them to join in every aspect of the club. We also find the rest of the staff are very helpful and pleasant.

Reply from Emma Smith, Acting Manager at The MeadowsThank you for taking the time to share such a thoughtful review. We are delighted to hear that your sister feels welcomed and supported at The Meadows. Our team works hard to create a positive, inclusive environment, and it's wonderful to know that both the Wellbeing staff and wider team have made a meaningful difference. Your kind words are truly appreciated by us all at The Meadows.

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Review of
Rose Meadow
from B B (Regular Volunteer) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

I visit Rose Meadow regularly in my role as a volunteer advocate. The premises are always clean and tidy and the staff helpful and friendly. I'm unable to comment on food and drink, activities or value for money but the residents I have met have had no complaints and refreshments between meals are offered

with several choices. The management team are helpful and considerate.

Reply from Steven Barnett Hall, Manager at Rose MeadowThank you for your kind comments. I am pleased that you have a positive experience in our home.

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Review of
Rebecca Court
from Louise C (Granddaughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

Everyone at the care home here are so lovely & caring.
They made my granny's 103rd very special for her and the family, they done a birthday tea for us all which was so nice & the birthday cake was absolutely delicious!! Thankyou all so much for making her day so special.

Reply from Michelle Marks, Manager at Rebecca CourtThank you Louise for your kind words, it was an absolute pleasure to do this for Inge and you guys, she is a very impressive lady and we were honoured to be part of her special day!
Warmest regards,
Michelle, Margareth and the Team.

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Review of
Harker House
from Barbara L (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

We had a problem with my father's meds, and the doctor would not listen.
Harker House was brilliant. They helped and supported my family as well as my father during this very stressful time.
The staff you could not ask for better care and support.
It was my parents' 60th wedding anniversary, and

they organised a small party for them and invited friends and family.

Reply from Paul Coleman, Registered Manager at Harker HouseThank you for taking the time to complete this review for Harker House. I am pleased you are happy with the care your father is receiving at Harker House I will pass your compliments onto the team.

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Review of
Rebecca Court
from Teresa P (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report

Overall Experience

Just been to visit my dad Dickie at Rebecca Court, I have nothing but praise for all the staff, from top to bottom and medical that visit, I honestly didnt think dad would survive his first Christmas there. Let alone nearing his 90th birthday. I am forever grateful. And I am reasured every visit. Dad

is happy and contented, and I wouldn't have him anywhere else, much love and gratitude to all xx

Reply from Michelle Marks, Manager at Rebecca CourtThank you Teresa for your kind words, dad is a pleasure to care for and we love your visits as much as he does.
The staff would like me to thank you for your delicious cake, they enjoyed it and really appreciate your kindness and support, take care, Michelle

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Review of
Dell Rose Court
from Naomi C (Daughter-in-law of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Our whole experience of Dell Rose Court has been superb.
From initial contact, to the first visit and then the moving in process for my Mother in Law has been fantastic.

The peace of mind that we now have knowing that she is safe is priceless. The staff are kind, friendly and attentive.
The food

is wonderful and she really enjoys it, there are activities, everything you could need.
We wouldn't hesitate to recommend to anyone.

Reply from Adina Burt, Manager at Dell Rose CourtThank you for your wonderful review and feedback given to our care setting. We strive to deliver the best care possible and support not only to the tenants in our care but also to their family and friends. Kindest regards, Manager on behalf of all the team (Name: Adina Burt Email: adina.burt@norsecare.co.uk Position: Manager)

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Review of
Mayflower Court
from Paul T (Son of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

My Dad is at present in Mayflower Court. He has vascular dementia and Parkinson's.
He is also prone to many illnesses as he has over the years had 3 different lots of cancer. The care and support he is given by the teams is one of professionalism and passion. The management are attentive and respond

immediately to requests from us as a family. Communication is very good all round and on several occasions he has had many hospital emergency's, which have been supported well. As a family we really do feel that our Dad is well cared for and made to feel like a he is a real person and not a number. Thank you to all the team and Management for your ongoing loving care and support.

Reply from Michelle Boyle, Deputy Manager at Mayflower CourtDear Paul,
Thank you for your very kind words, we will pass this onto all our staff within Mayflower Court.
We are very proud of Mayflower Court and the care we provide for our lovely residents.
Many thanks again from the management and staff at Mayflower.

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Review of
The Meadows
from Audrey R (Resident) assisted by family/friend published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

I moved into The Meadows in July after being looked after at home for one month. There is no comparison, the care given here is second to none. When I was at home I was permanently fearful of the carers coming into my home. Here I feel safe, relaxed, happy and content. For a woman of 93, I feel thats

how it should be. Thank you.

Reply from Cherry Peters, Registered Manager at The MeadowsThank you so much for your review! We are delighted to hear that living at The Meadows is so positive and that you feel safe and happy with the support we provide!

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Review of
The Meadows
from Barry W (Son-in-law of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

The care village is making Audrey very happy and it makes visiting her an enjoyable occasion. All the staff are very friendly and will spend time talking to us which makes life worthwhile. The Meadows is managed superbly, an excellent home for all concerned.

Reply from Cherry Peters, Registered Manager at The MeadowsThank you so much for taking the time to complete a review for us. We are delighted to hear that you and your loved one are having a positive experience at The Meadows!

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Review of
The Meadows
from K W (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

I was worried sick over my mothers health and care provided at mums home. She was vulnerable and the carers were absolutely dreadful. So much so my mum was deteriorating in front of my very eyes.
We were fortunate to get a place here and my mum has flourished. The staff are caring kind and patient

and most of all sympathetic to her needs. She has a soft spot for their care and their compassion. Best move we made! Mum is happy again!

Reply from Cherry Peters, Registered Manager at The MeadowsThank you so much for your kind words. We are delighted to hear that a move to The Meadows has been a positive experience for your and your mum! Thank you for taking the time to provide us with such a lovely review.

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Review of
St Augustine's Place
from W V (Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

New furniture is an improvement. Wonderful professional staff. Would enjoy more entertainment such as, tea mornings, games and BBQ's.

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Review of
Rebecca Court
from P D (Son of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

I am happy my mum is cared for, but unfortunately the lack of activity to stimulate the residents does not exist and as this is part of the holistic care package, it is unacceptable. During the 16 months my mum has been a resident at Rebecca Court, there has been only a very limited period of activities.

I am certain my mum would benefit greatly from day-to-day activities, even though she suffers from dementia.

Reply from Michelle Marks, Manager at Rebecca CourtThank you for your review and for raising your concerns with regards to lack of activities. We agree, this has been an ongoing issue and since our Wellbeing Co-Ordinator resigned in June of this year, we have struggled to successfully recruit to the position.
In the absence of a Co-Ordinator, we have arranged for external providers to visit the home, including a lady who holds exercise sessions and a lady who comes with her pat dog who the resident's adore.
Our staff have supported mum when she chose to be responsible for the management of the dining room, she has also been assisting with the fresh flower arranging and will be assisting this week to decorate the home ready for Halloween, with the support of staff and daughter of one of our residents.
We understand the importance of stimulation for those living with dementia as well as for those who do not and are dedicated to recruiting the right person to position as soon as we can to ensure our residents wellbeing.

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Review of
St Augustine's Place
from R D (Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

I like living it's independent.
I can cook myself,e and the staff & managers are perfect.

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Review of
Westfields
from Colin B (Son-in-law of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

Excellent care home my mother-in-law is loving it. Great staff and activities always doing something to keep them occupied. Claire is an inspiration and keeps anyone even me on my feet. Barbara my mother-in-law is in short term care and I honestly think she doesn't want to come home.i think she thinks

she's on holiday. Well done team you all need to be proud of yourselves

Reply from Matthew Anthony-Knell, Manager at WestfieldsThank you for your lovely review. We are so pleased to hear you are happy with the care and support provided at Westfields from the team and in particular the wellbeing program our coordinator Claire delivers.

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Review of
Westfields
from Jill H (Sister of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

My sister was a resident at Westfields care home, Swaffham, from May 2024 until September 2025, when she sadly passed away aged 91. During her stay, she was always treated as an individual with courtesy and respect. Nothing was ever too much for the staff and there was an excellent choice of daily

activities. Her medical needs were well looked after, with the local GP matron called in if there was any concern. I was impressed with the standard and choice of food, and cups of tea were always available. Her room was bright and cheery, as were her carers. The management team and admin staff were extremely accommodating, always ready to help. I wouldn't hesitate to recommend Westfields. Well done, Westfields!

Reply from Matthew Anthony-Knell, Manager at WestfieldsThank you for taking the time to write us such a lovely review. Our residents are at the heart of everything we do. It was a privilege to be able to provide care and support to Dods. Sending deepest condolences on behalf of the whole team at Westfields.

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Review of
Barley Court
from I S (Resident) assisted by family/friend published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

Enjoy living here. The staff are lovely.

Reply from Krista Plowman, Manager at Barley CourtThankyou for a wonderful review -we are all glad you are happy at Barley Court

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Review of
Mayflower Court
from Lisa M (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

My Mother lived there for the last few years of her life - she recently passed away. Her life there was filled with care, love, compassion and happiness. The staff have been amazing. We have always been made welcome. In the last few weeks of her life they all went above and beyond for her and us, something

I will forever be grateful for. Mum's room had a beautiful view over fields and it was always kept clean. All the rooms are a lovely size with large en-suites. There is always something to keep them entertained. The food was always nourishing and we were always made to feel welcome to stay for a meal. A wonderful home.

Reply from Charli Alderton, Manager at Mayflower CourtDear Lisa, thank you so much for this lovely review. We were fortunate to have cared for Mum, especially in the last few weeks. The song "Pretty Woman" will always be poignant to all at Mayflower Court.

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Care Homes Owned by Norse Care (Services) Ltd

Norse Care (Services) Ltd Locations (32)

Norse Care (Services) Ltd Reviews (1277)

Sydney House

Mayflower Court

Westfields

The Meadows

Rose Meadow

Rebecca Court

Harker House

Rebecca Court

Dell Rose Court

Mayflower Court

The Meadows

The Meadows

The Meadows

St Augustine's Place

Rebecca Court

St Augustine's Place

Westfields

Westfields

Barley Court

Mayflower Court

Awards / Recognitions (4)

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