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Care Homes Owned by Norse Care (Services) Ltd

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Norse Care (Services) Ltd
Norse Care are an experienced provider of residential care and housing with care services, highly respected throughout Norfolk communities for the high standard of personalised care provided to older people with care needs.

The company feels strongly that specialist services should be developed to suit an ageing populace in the region, with current plans to extend its dementia care provision and help those with care concerns achieve a more fulfilling lifestyle.

Norse Care (Services) Ltd Locations (32)

 - Browse 32 Care Homes and Extra Care Housing owned by Norse Care (Services) Ltd
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Ellacombe
Ella Road, Thorpe Hamlet, Norwich NR1 4BP 
8.3 39 reviews
Ellacombe, Norwich, Norfolk
"All the staff go out of their way to make the resident feel welcomed. I have not yet met a staff member who has not been helpful, kind and…"   Read all 39 reviews
  • from £1,079 / week
  • 45 Rooms
Location Type Care Home

Ellacombe is a delightful care home in the Thorpe Hamlet area of Norwich with stunning cathedral views. There is easy access to the A47 and the Norwich railway station. The home provides ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Robert Kett Court
Ethel Gooch Road, Wymondham NR18 0LH 
7.3 18 reviews
Robert Kett Court, Wymondham, Norfolk
"Mum was in good hands for the duration of her 9-year stay at Robert Kett Court. She was treated with compassion and respect throughout her…"   Read all 18 reviews
Location Type Extra Care Housing

Robert Kett Court provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is ... Read more

Norse Care (Services) Ltd Reviews (1336)

9.2

Norse Care (Services) Ltd has a Group Review Score of 9.2 (9.164) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Norse Care (Services) Ltd must have a Review Score.

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Review of

High Haven

from Jonathan S (Son of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has just had two weeks respite care in High Haven and had a wonderful time. She keeps talking about how lovely are, and how well they looked after her. I agree - each time I visited, the staff were absolutely lovely - so friendly, welcoming and helpful. I really couldn't recommend High Haven strongly
enough. Mum is already looking, forward to going back later in the year, and I know while she is there, I can relax knowing that she is in great hands. 100% happy!
Reply from Phillipa Bell, Manager at High HavenThank you so much for your wonderful review, we are so pleased your mum enjoyed her time us with and look forward to her returning later in the year, additionally we are thrilled to know that you felt able to relax knowing mum was in safe hands. I will pass your words of kindness onto the team, thank you once again.
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Review of

Green Lane View

from Dianne N (Daughter of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved to Green Lane view shortly after my dad passed away. Retaining her independence was really important to my Mum and I and moving there allowed her to be independent and have her own apartment. Mum fell in love with Green Lane View the minute she visited and all of the team made her feel
so welcome and part of the family from day 1. Living 3 hours away from my Mum has been a challenge, particularly as I am not on her doorstep, however all of the staff and managers there have been amazing, respecting my Mums independence and providing excellent care and support. It's been so reassuring to know Mum was safe and not living alone. Everyone is so friendly, caring, kind and always have time for a chat. Nothing was too much trouble and if ever I had any worries, they were there to talk too. Supporting me as well as my Mum. I can't recommend and praise them enough, they provide a safe and welcoming place to live.
Reply from Darnell Empson, Manager at Green Lane ViewThank you for your positive review which I will share with my team. Mum was an incredible independent lady and it was a pleasure to care for her and a privilege to have her as part of our Green lane View family.
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Review of

Oakes Court

from Kay L (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Putting mum into care was one of the most difficult decisions I have ever had to make but ultimately has turned out to be one of the best decisions. We looked at several care home options before realising Oakes Court was the one. From the first moment mum was made welcome. She has a flat that is
appropriate for her needs, the care is first class and mum absolutely loves the staff. They are friendly, trustworthy, treat her with respect and crucially communication between the staff and family is excellent. Staffing is consistent too, which for a resident with dementia, is important. Mum jokes that it is like living in a 5-star hotel. For the first time in several years I can relax knowing mum is in the best place.
Reply from Victoria Farnham, Manager at Oakes CourtThank you so much, Kay, for your kind and thoughtful review. We know how emotional and difficult the decision to move a loved one into care can be, so it means a great deal to hear that both you and your mum feel happy and reassured at Oakes Court.
Were delighted that your mum feels so welcomed and comfortable in her home with us, and that our teams care, consistency, and communication have made such a positive difference for both of you. Hearing her describe life here as living in a 5-star hotel truly made us smile.
Thank you again for placing your trust in us and for taking the time to share your experience. Your lovely words will mean so much to the whole team.
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Review of

Rebecca Court

from D C (Son of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my brother and I find a service provided by the HOME to be absolutely top mate our mother is looked after very well and the staff are so excellent and providing everything she needs and much praise must to the manager and under manager Michelle and Margaret. they provide us with a satisfaction
knowing that our mother is going to be well looked after all the time I couldn't think for a better place for our mother to be in at this present point in time
Reply from Michelle Marks, Manager at Rebecca CourtThank you for your kind words, mum is not the only one who loves her visit from the "boys" we too love to see you guys! Michelle and Margareth
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Review of

Lydia Eva Court

from John G (Husband of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late wife has just spent 13 months at Lydia Eva .Nothing has been to much trouble the time she spent there, any problems were always dealt with immediately. Please pass on my thanks to all of the staff in Broads for the care and commitment provided to my wife which was first class
Reply from Lisa Utting, Care Home Manager at Lydia Eva CourtThank you for your kind words, l know that they will mean a lot to the Team on Broads and that you will all be missed - Every interaction is an opportunity for us to learn from and enhance our Service delivery and l genuinely appreciate the patience, support you granted us during your Family's time at LEC...once again, thank you.
Lisa
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Review of

St Edmund's

from T G (Son of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management were very professional and put us at ease upon arrival. All questions and queries were quickly dealt with, communication was timely.
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Review of

Lloyd Court

from R B (Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Staff numbers have been reduced to the point where care which Norse is contracted to supply is not being met.
We have been misinformed about the services Norse should be supplying. I have a copy of Norse's contract with the Council which confirms this statement.
Until recently this was a happy and
contented place to live. Now, both residents and staff are dissatisfied and unhappy with the present regime.
Reply from Zoe Heslin, Deputy Manager at Lloyd CourtDear R B,

I am sorry to hear you are frustrated with the level of service. All tenants received a robust assessment that is regularly reviewed to create care plans that are tailored to individual care needs. We use this information to ensure we are adequately staffed this enables all care needs to be met. Staff must prioritizes care first and foremost, but where possible staff will facilitate activities and additional tasks to promote independence and create a sense of community. this includes tenant led activities. We are more than happy to discuss this with you, as we have an open-door policy.

Yours Sincerely
Zoe Heslin
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Review of

Beauchamp House

from Jason V (Son of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been here for many years, and the team have been absolutely brilliant. Thank you so much, I'm genuinely not sure what we would've done without you all. Your patience with my mom, plus with us the family as you educate as about her dementia has been a god send. Thank you for the prompt communication
too.


Highly recommend Beauchamp House, my mom was so fortunate to get a space here.


Jason

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Review of

Rebecca Court

from A T (Daughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently been in hospital and has returned sadly in a very poor way being now bedbound. The care she is currently receiving is exemplary and I thank all the staff for their care and kindness
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Review of

Robert Kett Court

from J B (Sister of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very welcoming home, very peaceful - outside very tidy flats are some a bit small but fine for one person. You certainly get your steps in with the long corridors. Everyone friendly always speak to you. Staff always friendly and helpful, always checking, the kitchen staff do food very good always
looks and tastes so yummy. He enjoys his meals so much. Our peace of mind on behalf of myself and sister are extremely pleased how he has settled in and is well cared for. Thanking you all.
Reply from Teighan Burrows, Manager at Robert Kett CourtThank you so much for your kind words and review. I am so pleased to see that you have had a positive experience all round at Robert Kett Court, and that you have peace of mind of the care provided.
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Review of

The Meadows

from L M (Daughter of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father finally got support and care whilst living here. The staff were amazing and my dad was really happy! The manager was brilliant and always kept us informed and up to date.
Reply from Cherry Peters, Registered Manager at The MeadowsThank you so much for your review and kind words. We are delighted to hear that your dad was really happy, it was a pleasure for our team to support him!
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Review of

The Meadows

from J M (Son of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service. Very happy, and nice and hard working staff.
Reply from Cherry Peters, Registered Manager at The MeadowsThank you so much for your kind review. We are glad to hear that you were happy with the support our team provided to your loved one!
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Review of

Woodlands

from Della W (Friend of Resident) published on 1 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Woodlands several years the staff from management to care staff and cleaners are a credit to the home from the moment we brought my mother to the home they have treated us like one big family and nothing is to much trouble they treat my mother with dignity and respect although
she is suffering from dementia and at times could be a handful even when we struggle to get her to eat they sit with her offering things she would eat they regularly turn her i have absolutely no concerns with her care they all are such an amazing team I thank you all
Della xxx
Reply from Serena Bareford, Manager at WoodlandsThank you Della. We value your feedback. It is very much appreciated.
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Review of

Rebecca Court

from Tom T (Power of Attorney of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased that i chose Rebecca Court Care Home for my friend. From my first visit to the home i knew she would be happy there. The staff are so friendly, welcoming and caring, nothing is too much trouble for them. My friend always comments on how nice the food is which is brilliant as she is a
fussy eater. I think this is an excellent care home and would highly recommend it to anyone
I can not praise this care home enough
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Review of

Woodlands

from Graham S (Son of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and respectful care staff. The home itself, whilst very clean, is in real need of refurbishment or at least a freshen up with a coat of paint. The lift is in urgent need of investment, either replacement or heavy overhaul/repair as it's forever breaking down. Garden surroundings are nice
too but the car parking could be improved as it's often full and we have to park on the grass. Overall, I'm content with my Mum being a resident at Woodlands and reassured that she's looked after so lovingly by the wonderful staff who make it what it is.
Reply from Serena Bareford, Manager at WoodlandsThank you Graham for your valuable feedback, it really is appreciated.
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Review of

Woodlands

from Helen D (Daughter of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my dad has only been at Woodlands for a few weeks all the staff, both carers and office, have made a stressful time much more bearable. It has taken my dad a while to adjust but the staff have done all they can to make it a 'home' for him, and for him to feel comfortable. The home does give
a pleasant, friendly and accommodating vibe and we as a family are very happy for him to be there.
Reply from Serena Bareford, Manager at WoodlandsThank you Helen for your lovely feedback, we really appreciate it
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Review of

Laburnum Grove

from Deborah L (Daughter of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family breathed a sigh of relief when mum moved into Laburnum Grove in Thetford. The level of care and kindness she has received has been of the highest standard. Now she has become bed ridden I can't fault her care. Each and every one of the team from management and carers to the laundry woman
all work with my mother with respect and professionalism and love. Its amazing. They are brilliant. Thank you.
Reply from Sarah Manners, Manager at Laburnum GroveThank you so much for your kind words, these have been shared with our team.
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Review of

Woodlands

from Sheila K (Niece of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has lived at Woodlands for a year and half now. During this time she's had a lot of complex issues and some that have been very challenging to deal with. Everyone that works there has been brilliant through it all. Even getting her hospital appointments to see what's causing some issues which
I couldn't have done on my own. The carers there are amazing and when thanked they say it's our job/that's what we're here for but they really go above and beyond that. I can't thank them enough for all they do for her and me.
Reply from Serena Bareford, Manager at WoodlandsThank you for your feedback Sheila, it is very appreciated.
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Review of

Lydia Eva Court

from J E (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall me and my family are happy with the care given to our mum. Sometimes I think the food could be a little bit better, does not always look inviting. I am concerned for residents that you only have 1 member of staff on after 10 o'clock at night. As they sometimes have to go off to another section.
This in my opinion, is dangerous and is an accident waiting to happen. The staff are doing their very best with what they have got.
Reply from Lisa Utting, Care Home Manager at Lydia Eva CourtThankyou for taking the time to provide us with your valued feedback on the service we provide at LEC, we are always here to discuss your feedback individually and we actively look for opportunities to enhance the service we already deliver at Lydia Eva Court.
REgards
Lisa Utting
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Review of

The Meadows

from Deneice A (Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is rare to feel that every individual has value within any service provision industry. This, however, is exactly what The Meadows provides for me. A beautiful, spacious flat to call home and a care team who give me everything I need and far beyond; dignity, respect, the right to choose, the right
to voice my needs and opinion, encouragement, support and so on. From receptionists to domestics and care staff to management - everone at The Meadows follows and strong ethos that makes me feel valued and respected.
Reply from Emma Smith, Acting Manager at The MeadowsThank you so much for your incredibly kind and heartfelt feedback. Reading your words truly means the world to us.
It is wonderful to hear that you feel valued, respected, and at home here at The Meadows - that is exactly what we strive to achieve every single day. Knowing that our team, across all roles, has made such a positive impact on your experience is something we are immensely proud of.
Your comments about dignity, choice, encouragement, and support perfectly reflect the values and ethos we work hard to uphold. We believe that every individual matters, and it's so reassuring to know that this is being felt and experienced in such a meaningful way.
I will be sure to share your lovely feedback with the entire team - it will mean a great deal to everyone.
Thank you again for taking the time to share your experience. We are absolutely delighted to have you as part of The Meadows community.
Warmest wishes,
The Meadows Team
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Awards / Recognitions (4)

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