Greensleeves Care in Cambridgeshire | 2 Care Homes

Review of
The Orchards
from Jonathan R (Son of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with how Mum is treated.

Reply from Elaine Cole, General Home Manager at The Orchards

Thank you for taking the time to review us at The Orchards. We truly appreciate your kind words and will ensure they are shared with our teams. It is an absolute privilege to care for your mum, and we are grateful that you entrusted The Orchards with her care.

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Review of
The Orchards
from C C (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum comfortable, well looked after, enjoys the food, all in all, is now very happy.

Reply from Elaine Cole, General Home Manager at The Orchards

Thank you for taking the time to share such a glowing review. We greatly value your kind words and will ensure they are passed along to the entire team. Your feedback means a lot to us.

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Review of
The Orchards
from Catherine T (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent and our mother receives outstanding care at all times. She's very happy here. Communication is excellent too.

Reply from Elaine Cole, General Home Manager at The Orchards

Thank you for taking the time to share your feedback about The Orchards. We are truly delighted to hear that your mum is happy and comfortable in the home. Your kind words mean so much to us, and we will make sure to share them with the entire team. Your support is greatly appreciated.

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Review of
The Orchards
from M G (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Since moving to The Orchards in late Jan my mum has only been met with kindness, care & consideration by the staff. They are patient when she's grumpy, professional & polite & have some amazing activities. This environment has made Mum go from a helpful, hopeless shadow to her old self. I can't thank

you enough.

Reply from Elaine Cole, General Home Manager at The Orchards

Thank you for your thoughtful feedback. We are truly delighted to hear that your mum and the wider family are pleased with the care and support provided by our dedicated team at The Orchards. It is an absolute privilege to support your mum, and we are committed to continuing to provide the highest level of care and compassion.

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Review of
The Orchards
from G C (Son-in-law of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff and management are excellent and always ready to help. Always very good to our relative. Nothing is too much trouble.

Reply from Elaine Cole, General Home Manager at The Orchards

Thank you for taking the time to share such a wonderful review. Feedback is invaluable to us, as we are committed to creating a warm and nurturing environment where our residents receive the highest standard of care.Our dedicated staff take great pride in providing compassionate and professional support, and knowing that residents and their families feel satisfied and reassured means so much to us. Your kind words are truly appreciated and serve as a meaningful encouragement to our team.

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Review of
The Orchards
from P P (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother has experienced positive and encouraging care from all the staff. She is helped and supported in every way and the staff create a caring and inspiring environment. The manager is warm and inclusive. Her manner is very approachable and supportive in all areas.

Reply from Elaine Cole, General Home Manager at The Orchards

We sincerely appreciate you taking the time to leave us such a wonderful review. It's heart warming to hear that your mother and the extended family are pleased with the care provided by the dedicated staff at The Orchards. Our team takes immense pride in offering the highest quality of care, ensuring that every resident feels supported, valued, and comfortable in a nurturing environment. Your kind words reaffirm our commitment to excellence and motivate us to continue striving for the best possible care for all those entrusted to us. Thank you once again for your thoughtful feedback-it means a great deal to us !

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Review of
The Orchards
from G B (Wife of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

All in all everything is very good. Good staff, and very friendly. I would and have recommend to other people.

Reply from Elaine Cole, General Home Manager at The Orchards

Thank you sincerely for taking the time to share your wonderful review with us. Your feedback is invaluable, and I will ensure it is communicated to our dedicated care team. We deeply appreciate all feedback, as it plays a crucial role in helping us enhance various aspects of our home. Our commitment is to continually strive for excellence in providing outstanding care and support to our residents.

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Review of
The Orchards
from J T (Daughter of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother relies heavily now on others to carry out everyday tasks. The standard of care shown is excellent and go beyond to make sure her needs are met- always coordinating in dress as as very important to mum, using pretty cup and plates, help with feeding. Always treated with respect and dignity.

Staff compassionate, caring and valued.

Reply from Elaine Cole, General Home Manager at The Orchards

Thank you so much for your heartfelt feedback regarding The Orchards. We truly appreciate you taking the time to share your thoughts about our home.At The Orchards, our mission is to provide outstanding care and support to all of our residents. Knowing that you are pleased with the level of care provided to your mother brings us immense joy and satisfaction. Your kind words serve as a testament to the dedication and hard work of our team, who strive every day to create a nurturing and supportive environment for our residents.We are committed to continuously improving our services and ensuring that every resident feels valued and cared for. Your positive review not only encourages us but also helps others in making informed decisions about their loved ones' care.Once again, thank you for your generous feedback. It is our privilege to care for your mother, and we are grateful for your trust in us.

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Review of
The Orchards
from P L (Husband of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been resident at The Orchards now for over 3-and-a-half years and has always received the best of care from the staff, who are kind, attentive and well-trained. Visitors are welcomed with a smile and families always kept well-informed of any changes in treatments and made to feel included

in the care package. An excellent rapport with local GPs and community nurses ensures that medical requirements are well-covered. The rooms are beautifully appointed and much above the usual standards.

Reply from Elaine Cole, General Home Manager at The Orchards

Thank you for your kind review of The Orchards. Our staff are committed to delivering the highest quality of care to our residents. Your positive feedback is not only incredibly rewarding but also significantly boosts staff morale. We look forward to your visits and always enjoy seeing you

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Review of
The Orchards
from linda d (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

We have just visited my mother at The Orchards, and were delighted to see her so happy and settled. We were greeted warmly by a member of staff, who is always friendly and welcoming, and has known mother since she first moved in.
Two members of staff were looking after mother and i was struck with

the way they were caring for her , ensuring she was able to maintain her dignity and independence as much as possible. there is a real family atmosphere on the first floor, and although we didn't meet the manager today we know that it is her leadership which makes us confident that all mother's needs, both physical and psychological, are carefully monitored and met.
Thank you to all the staff on the first floor for everything they so to support my mother, her family are very great full, kind regards.

Reply from Elaine Cole, General Home Manager at The Orchards

I am deeply grateful for your kind words and for taking the time to leave us such a positive review. As the new manager of the home, it fills me with immense pride to hear that our dedicated care staff consistently go above and beyond in providing exceptional care to your mother. Your feedback is incredibly meaningful to us, as it reaffirms our commitment to excellence.I am confident that your review will resonate profoundly with our care staff, as it encapsulates the very essence of why we do what we do. Thank you once again for your heartfelt review. It is truly appreciated

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Review of
The Orchards
from Angie D (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

My family cannot praise the staff enough for all the care & attention they gave our dad whilst in the home. He was so very well looked after by everyone which gave us great comfort & reassurance. We, as the family, were also very well looked after, which was greatly appreciated. Highly recommend The

Orchards Care Home.

Reply from Elaine Cole, General Home Manager at The Orchards

I wanted to take a moment to express my deepest gratitude for the wonderful review you have shared about our care home. Your kind words mean the world to us and truly brighten our day.We are dedicated to providing the best possible care and creating a warm, welcoming environment for all our residents. Knowing that our efforts have made a positive impact on your family brings us immense joy and motivation to continue our work with even greater passion.Thank you once again for your support and for being a part of our community.

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Review of
Rose Cottage
from Cilla L (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My Mum lived at Rose Cottage for nearly three years. The care throughout that time was excellent, but was particularly so in the last few weeks of her life. The staff were amazing and all aspects of her care were delivered with great compassion and dignity. As a family, we were also looked after beautifully

which enabled us to spend those last precious weeks without any concerns apart from looking after and being with Mum.

Reply from Jennifer Dade, Registered Manager at Rose Cottage

Thank you so much for sharing your experiences of Rose Cottage. I will be sure to share your words with the staff as it will mean a lot, it was such an honour to support your Mum and she is greatly missed at the Home.

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Review of
The Orchards
from Trudie H (Niece of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

So impressed with the way the home is being run. Such a positive and friendly atmosphere as soon as you walk in the door.
Staff seem much happier in their work, and there seems to be a real connection between management and what goes on "on the floor", definitely not shut away in the office all the

time!

Reply from Clint Farmer, Home Manager at The Orchards

Thank you for completing a review for The Orchards Care Home and your positive comments, I will share these positive comments with the care team. Many thanks once again.

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Review of
Rose Cottage
from Jane S (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

We visited Rose Cottage over a year ago. My Dad was very impressed with the service but did not feel ready to move. Dad's name was placed on a waiting list. We were both impressed with the attitude and philosophy of Rose Cottage. Later, I supported Dad at Rose Cottage where he was welcomed to attend

activity sessions. A room became available and Dad had a six-week trial which was reassuring to him. Dad stayed. We as a family were extremely impressed with the whole of the service, everything about it is positive - staff are so caring and put the resident at the centre of their approach. Nothing is too much trouble. At Dad's first care review, he said "Well it's like paradise really". Personally, I have had an exceptionally positive experience at Rose Cottage and I would recommend it. We are truly grateful for the care, support, and understanding that Dad receives on a daily basis. Lastly, there is lots of fun and laughter at Rose Cottage - my Dad loves the conversations he has with staff.

Reply from Jennifer Dade, Registered Manager at Rose Cottage

Thank you so much for sharing your experiences of Rose Cottage from enquiry to resident. We are so keen to support anyone who is making those first steps into care as it can be such a daunting process. We are so proud of our team and will be sure to share your lovely words as they really mean a lot.

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Review of
Rose Cottage
from Susan D (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

From my first visit to Rose Cottage managers and staff were welcoming and supportive, encouraging us to visit regularly with Mum to help develop familiarity with the setting prior to a room becoming available. Mum moved in over two years ago now. We were impressed with the support offered to Mum to

help her settle in her new home, especially to me as I initially found the transition from full-time carer back to daughter a challenge. We feel that residents are looked after with love and kindness and treated with respect and dignity. Staff are friendly, open, considerate, and helpful and visitors are welcome. The activities team offers a range of activities throughout the week, catering to the different interests and needs of residents. As a regular visitor, I enjoy supporting the activities Mum joins in with as this gives us quality time doing something together. Mum's experience at Rose Cottage is positive and we are very grateful for the love and care she is shown daily.

Reply from Jennifer Dade, Registered Manager at Rose Cottage

Thank you so much for sharing your experiences at Rose Cottage and for offering such a considerate reflection on the staff. I will be sure to share your thoughts with them as we are incredibly proud of our staff and the difference they make every day. We are also so grateful for your support of the Home and how much you are a part of the activity team. Thank you!

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Review of
Rose Cottage
from Gill R (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

My mother has been living at Rose Cottage since August 2023; we feel blessed to have found such a loving home for her. The staff learns to know the residents in detail, so recognise when someone's not feeling well, or needs help, even if they can't articulate that for themselves. A wide variety of activities

is on offer, from table games to armchair exercise to trips out to visits and performances from amongst the local community; and the menu always provides a good choice, with dietary needs (eg soft food) catered for. Visitors are always welcome, and for occasions like residents' birthdays, or for everyone at Christmas, they go to a lot of trouble to arrange special events.
The home is bright and comfortable - and has the best home-from-home atmosphere in a care home setting that I have seen. Nowhere is perfect; occasionally there are minor matters that need attention, but overall these are relatively unimportant. We trust our mum to the care of Rose Cottage with great confidence.

Reply from Jennifer Dade, Registered Manager at Rose Cottage

We know we are biased but our activity team are amazing! They are passionate about life beginning again and for residents to have active, meaningful, and engaging lives where they can take ownership of their environment and not be seen as passive recipients. We feel privileged to be entrusted with care of our residents and you sharing your confidence in your review means a great deal. Thank you for taking the time to share your experiences.

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Review of
Rose Cottage
from S W (Power of Attorney of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

When I first contacted Rose Cottage they were friendly and professional. They let me view the residence promptly and I was very impressed with what I saw. The home really is a home from home. It was welcoming and cosy. Not clinical but felt warm and friendly. They have a residential bit and a dementia

bit which is secure.
Once we had decided we wanted to choose Rose Cottage the transition was really smooth and I felt really supported.
The rooms are nice with lovely views of the gardens from each window. The entertainment is brilliant! They do so many lovely things with the residents but there is also no pressure to join in if it's not wanted.
I would highly recommend Rose Cottage to anyone looking into a care home.

Reply from Jennifer Dade, Registered Manager at Rose Cottage

Thank you so much for sharing your experiences. We are keen to meet face-to-face with anyone who is starting their journey into care and even if we are not in the right setting we will always try to offer advice and signpost those enquiring for their loved ones. I am so pleased you felt the transition was smooth and supportive as we appreciate the move into care can be daunting.

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Review of
Rose Cottage
from Carolyn E (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

My mother is a resident at Rose Cottage and has dementia. She joined them in July 2024 after being cared for at home by family members and we grew increasingly aware of her declining health. We knew at once that we had made the right decision in placing her in the care of Rose Cottage. From the first

visit, the atmosphere was welcoming and friendly. Some of the staff knew her and made her feel very welcome on her first day.
The manager and all the staff have been very supportive and any concerns have been dealt with quickly and professionally.
When my mother was unwell staff contacted me immediately and medical assistance was sought straight away. The communication by phone and email had been open and honest and I felt reassured by any concerns that I or other family members might have.
The change in my mother has been lovely to see and she in encouraged to take part in the daily activity programme that the home provides.

Reply from Jennifer Dade, Registered Manager at Rose Cottage

Thank you so much for sharing your experience of Rose Cottage. Residents who live with dementia can find it especially difficult to move to a new setting and we are so pleased this has been a positive experience. Thank you for your warm review of the care staff who are amazing, I will be sure to share this with them.

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Review of
The Orchards
from Ruth W (Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

I was very ill when I arrived at the care home, 29 May 2023, and I was convinced I would be dead by the end of July. But the care I have been given - from tests to a complete change in medication - have helped me stop being wheelchair-bound, learn to walk again and become a useful resident. I lost my

sense of taste and smell a few years ago but food is more than that. I enjoy the feel of what's in my mouth. But since Autumn 2023 stews/casseroles have dominated the menu and repetitive vegetables have added to the boredom. We thought a new chef would liven things up. Is he being given sufficient funds to buy the ingredients or is he limited to buying cheap?

Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for your review. I am delighted that your move to The Orchards has been so transformative for you and that your mobility has so greatly improved. It is wonderful to read that you now feel you are a useful addition to our community. We most certainly agree! I very much appreciate your feedback on the menu. Following our recent conversation I hope you are reassured that sufficient funds are being made available to ensure we provide tasty and varied meal choices. I am confident you will continue to see current improvements in the weeks and months ahead.

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Review of
The Orchards
from P H (Friend of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased to be seeing my friend and happy that she is being cared for in the best way.

Reply from Sam Humphreys, Home Manager at The Orchards

Thank you for leaving us with a beautiful review. I am so pleased that your friend is happy and that you feel that she is being cared for in the best way. Thank you once again for taking the time to leave a review.

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Care Homes Owned by Greensleeves Care in Cambridgeshire

Greensleeves Care Locations in Cambridgeshire (2)

Greensleeves Care Reviews in Cambridgeshire (100)

The Orchards

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