Care Home Owned by Greensleeves Care in West Midlands

a long time for the toilet in dad's room to be repaired. Overall facilities are good though.

the manager and all of the great staff who care for Mum with such dedication. I live in Australia, so I only see Mum for a few weeks each year, so I would like to add an extra special thank you to the brilliant social media team. I see pictures of Mum most days, always looking happy and engaged with what is going on. Thank you all for everything you do!

well-fed and watered and has everything she requires. My grateful thanks go to the staff of Pelsall Hall.

as she settled into the home and the routine. It was a huge weight off my shoulders to know she had round-the-clock care and I could switch off and enjoy my holiday. The home is spotlessly clean and set in beautiful gardens. Mum has nothing but good things to say about all of the staff and in particular the food! I really wanted this to be a positive experience for Mum and I truly do think that it was and I thank everyone very much for that. I have no hesitation recommending the home for anyone in a similar situation and I hope Mum will be made welcome again in the near future.

Hall has made that decision so much more bearable and knows how to interact with Mum. Mum is now in safe hands and looked after with care and dignity. She joins in activities, which we are able to access through social media, and the activities are so varied and entertaining: animals, singers, nursery children, painting, and games, there are always things going on. She always talks fondly of where she is and the staff that support her. We cannot thank the staff enough, from the carers to the caterers to the activity coordinators, to the cleaners, and to the management. We feel so lucky to have Mum living at Pelsall Hall!

of the extended team always dedicated time and honestly were off the scale with care and attention. We couldn’t have wished for a more lovely environment for Mum to live in.

and staff have managed from day one to give them all the support and care that they each need. All their medical requirements are taken care of and they are now eating well having meals that are appetising, well-balanced and nutritious.
It is a great relief to us all to see that our parents are being kept safe and well in such a warm and friendly environment.

place. My mother-in-law loves the children's visits. The surroundings are pleasant and attractive, everything is very clean.

needs and to be able to put special touches to her room makes it feel like home from home. The gardens are kept beautiful and the carers have taken my mother out for walks around the garden and into the village which she enjoys. I feel more reassured that she is in a safe environment being looked after. The meals are to a high standard with a variety to choose from and care is taken that they are nutritious.
There is a wide range of activities my mother has enjoyed including red nose day and Easter activities where she participated in parties and craft making.
I am informed of my mother's progress regularly and can contact them at any time if I have a question with understanding from Staff.

a better night's sleep. They also take time to check I am ok too and offer reassurance, advice or even a hug when needed despite being busy. I can't thank them enough.

away shortly but this is made easier for me knowing that mum will continue to receive exemplary care as always.

of our Mam. We choose Pelsall Hall as it ticked every box ie, clean, fresh, lovely rooms and gardens, but more importantly, the welcoming and caring feel we felt from the beginning. Mam is happy here and well looked after.

and I looked at a number of homes for Mom, and within five minutes of walking through the doors, we knew this was the one.

about moving. All the staff at Pelsall Hall have treated them with understanding and kindness. All the staff are friendly and approachable and my parents are now settled and happy. I would strongly recommend Pelsall Hall.

comfort.

think about my nans final days and hours. Before this tragic event, I would of recommended Pelsall Hall. But no more!

and enjoyable. As family members, we have been made welcome, and during what has been a hard time for care home staff, time has been made to reassure us and help through the process of placing a loved one in this setting. Excellent.