Care Homes Owned by Greensleeves Care in West Midlands

Pelsall Hall is a fantastic place. Residents are treated with dignity and respect by all staff who work together to make residents feel safe and cared for. Their sense of humour in meeting the individual needs - both physical and emotional - of the residents and their families is a wonderful aspect and reflects the tone of the leadership to include everyone - all staff at all levels in the work they do. The range of activities for 'fun' times meant my mom had a positive and enjoyable time there and the support offered to her and her family at the end of her life was outstanding and genuine.

My sister was calm when I visited. We were looking at old photographs and listening to music. When I said I had to go she started panicking and shaking. Didn't know where she was. I mentioned it to the carers and without hesitation one of them went over to her, sat with her, holding her hand and calmed her down.

My Sister-in-Law has been a resident at Pelsall Hall since October 2021 having lived at home during COVID and not able to cope due to her dementia. Our visits have usually been unannounced and we have had a warm welcome from the Staff each time. Her room is spacious and all facilities are clean and well maintained. Rosemary is always dressed well, her hair looking good and nails manicured. The Staff are very supportive listening to her and responding to her needs day or night. We are immediately contacted if they have any concerns. She enjoys joining in with the many activities put on by the Home and she always looks forward to her meals, cups of tea and reading the paper. The Home is spacious and has a lovely garden area where residents and family can meet during the summer months. We feel that she is safe and well looked after here. Thankyou to all the Staff.

Mother-in-law seems content - everyone is very helpful and the home is super clean.

Mum attended for a respite stay for 2 weeks. This was her 2nd respite stay and I hope we can have one with a view to a permanent stay at Pelsall Hall. Each time, staff have been very supportive of both Mum and myself. They are friendly and always helpful. Staff encourage independence as much as possible and encouraged Mum to join in activities being provided; whether Mum decided to join in was a different matter. Rooms were clean and comfortable. The ability to have another chair in rooms for visitors to use may be welcome and a reminder on how to switch off the sensor alarms in rooms as I kept on setting the alarms off. We aim to arrange another respite stay soon. Thank you.

Pelsall Hall is the most friendly but professional care home.The attention to detail and each residents needs is second to none.It is clean,the food is very good .my mom has been treated with dignity and gentle care.There are activities everyday but most of all I feel she is safe and extremely well looked after. Worth every penny.

I have lived at Pelsall Hall for 3 years since coming here with my husband when he was terminally ill, and I was unable to care for him myself. The staff here showed great care and respect for him until his life ended. I stayed here and have found companionship from both staff and patients. The food is plentiful, drinks are available at all times, and we do various activities. Staff dress up as appropriate on special days. I am quite content with the thought that I will be here until my life ends.

It took a long time for the toilet in dad's room to be repaired. Overall facilities are good though.

I couldn't be more pleased with the wonderful care Pelsall Hall provided to my mum. She has dementia but is looked after well, and she thoroughly enjoys all the well-designed stimulating activities that the staff provide. She has a nice room with views of the trees and garden. My grateful thanks to the manager and all of the great staff who care for Mum with such dedication. I live in Australia, so I only see Mum for a few weeks each year, so I would like to add an extra special thank you to the brilliant social media team. I see pictures of Mum most days, always looking happy and engaged with what is going on. Thank you all for everything you do!

Now that Mom has settled into the home, it is clear that she is very happy and secure there. She enjoys the activities, which include crafting, singing, children visiting and games. (Previously in her own home, she spent all day in front of the TV). The carers all know her by name and ensure she is well-fed and watered and has everything she requires. My grateful thanks go to the staff of Pelsall Hall.

My mum recently stayed for her first ever visit to a care home for almost three weeks respite care at Pelsall Hall and I couldn't be more pleased with the service we received from the home manager and all of the staff. They looked after Mum so well and I could sense a positive change each time I called as she settled into the home and the routine. It was a huge weight off my shoulders to know she had round-the-clock care and I could switch off and enjoy my holiday. The home is spotlessly clean and set in beautiful gardens. Mum has nothing but good things to say about all of the staff and in particular the food! I really wanted this to be a positive experience for Mum and I truly do think that it was and I thank everyone very much for that. I have no hesitation recommending the home for anyone in a similar situation and I hope Mum will be made welcome again in the near future.

We have been delighted with the care and attention that our mother receives at Pelsall Hall. The dementia knowledge and experience of the staff have helped to settle our mum into the home. Moving a parent is never an easy decision to make, and very disorientating for someone with dementia, but Pelsall Hall has made that decision so much more bearable and knows how to interact with Mum. Mum is now in safe hands and looked after with care and dignity. She joins in activities, which we are able to access through social media, and the activities are so varied and entertaining: animals, singers, nursery children, painting, and games, there are always things going on. She always talks fondly of where she is and the staff that support her. We cannot thank the staff enough, from the carers to the caterers to the activity coordinators, to the cleaners, and to the management. We feel so lucky to have Mum living at Pelsall Hall!

The home is beautiful. The staff are fantastic, you can tell that everyone genuinely cares for the residents and nothing is too much trouble for them.

Our mum was in Pelsall Hall from August 2021 until she passed away on 31st August this year. I honestly can’t speak highly enough of all of the care, love and support that Mum, and us as a family, received. All of the staff right across the board, management, carers, catering and all of the other members of the extended team always dedicated time and honestly were off the scale with care and attention. We couldn’t have wished for a more lovely environment for Mum to live in.

It is a great relief to us all to see that our parents are being kept safe and well in such a warm and friendly environment.

My mother-in-law recently moved to Pelsall Hall. This was a difficult move for all of us after caring for her in her own home but we feel that she is safe and well cared for at Pelsall Hall. The staff have been supportive and are kind and caring towards her. There always seem to be activities taking place. My mother-in-law loves the children's visits. The surroundings are pleasant and attractive, everything is very clean.

I am informed of my mother's progress regularly and can contact them at any time if I have a question with understanding from Staff.

All staff and I do mean all, from management to handyman right across the board are so kind and patient with mom. They have been proactive to her changing needs. Liaising with medical staff and supporting us to get mom the right help and treatment. Knowing mom is in their hands has enabled me to get a better night's sleep. They also take time to check I am ok too and offer reassurance, advice or even a hug when needed despite being busy. I can't thank them enough.

Pelsall Hall staff are dedicated, friendly and sensitive to their residents. They keep us well informed at all times. They always go above and beyond to make their residents happy and comfortable. The home itself is immaculate. Meals are excellent, and I always feel welcome when I visit here.

Mum has been a resident in Pelsall Hall for five years and has been well care for throughout this time, with her care being tailored to her gradual deterioration due to dementia. As a visitor to Pelsall Hall myself, I have been made to feel at home, made most welcome and informed throughout. I am moving away shortly but this is made easier for me knowing that mum will continue to receive exemplary care as always.