Greensleeves Care in East Sussex | 2 Care Homes

Review of
Whitegates
from Francesca W (Granddaughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff at Whitegates have been so wonderful to Nanny. She has been at the home for nearly 6 years now and thoroughly enjoys the food, activities and care. Her room feels like a home and she has been able to have personalised help based on her personal prefrences and needs. As a family, we are so

grateful that we know she is in safe hands.
One additional need would be lasagna on the menu, not too many arts and craft sessions.

Reply from Michelle Bryant, Home Manager at WhitegatesDear Francesca,
Thank you so much for taking the time to share such a thoughtful and positive review of Whitegates. It was truly lovely to read your kind words about the care, support, and environment we provide for your Nanny.
We are delighted to hear that she feels at home with us and that she enjoys the food, activities, and personalised care she receives. Knowing that she feels safe, comfortable, and well supported means a great deal to our whole team, and your feedback will be shared with the staff, who will be very proud of the impact they are making.
Thank you also for your helpful comments regarding the menu and activities. We really value this kind of feedback, as it helps us continue to tailor our services to residents preferences and ensure everyone feels engaged and listened to.

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Review of
Grosvenor House
from Kevin W (Son of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

The home is very well run.
The staff are really caring and friendly.
My mother is very happy there and has been a resident for over a year.
The location and views are great.
The food is of a high quality and always well presented..

Reply from Amanda Newport, Manager at Grosvenor HouseThank for your kind words. It is a pleasure to have mum stay with us

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Review of
Grosvenor House
from Martin J (Son of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

The excellent staff at this home go above and beyond to meet my mum's needs. They are very caring and loving in their approach and visited my mum in hospital when she was admitted recently. All the staff have work extremely hard to meet my mum's care needs. She has communication difficulties following

a stroke and the whole team has worked together to provide a caring, homely environment and enable her to take part in all the home's many activities.
I would thoroughly recommend this care home to anyone looking for good quality, person centered care. It has good facilities and is part of Greensleeves Care which operates a number of care homes on a not for profit basis, so you can be confident that care of your loved one is the top priority. There is also the reassurance that Grosvenor House is part of a larger group of care homes, and has a Good CQC rating.

Reply from Amanda Newport, Manager at Grosvenor HouseIt is a pleasure to have your mum stay with us. Thanks to you communication has been easier due to the support you gave/give especially when she first arrived with us.

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Review of
Grosvenor House
from Linda H (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

Mum has been living at Grosvenor for over 7 years now and we have only experienced kind and considerate care. Nothing is too much trouble for the brilliant staff and we are always kept very well informed of how Mum is. This is invaluable to us as we live 150 miles away.
Mum's health has deteriorated

and she is now bed bound but the care is still so very caring and loving and they are doing all they can to make her comfortable.
I would have no hesitation in recommending Grosvenor to anyone.
Thank you all so much for everything you do. You are a great team.

Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your kind words. Living far away from your loved ones is not easy. I will express your thanks to all the team.

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Review of
Grosvenor House
from Chris H (Son-in-law of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

Through times of good health and when it has not been so bright, my mother-in-law has always received kind, sensitive and loving care. As family, we have also benefited from all the management and care team thinking of our needs too. From catering to housekeeping and from the care team to entertainment,

we are so pleased we selected Grosvenor House as the home from home.

Reply from Amanda Newport, Manager at Grosvenor HouseThank you Chris for your kind words. Much appreciate and we are thankful to have your mother-in-law stay with us.

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Review of
Grosvenor House
from Sonia B (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

Mum has been a resident at the Grosvenor for 2 years. She chose the Grosvenor because her friend was also a resident and had been very happy here. During her stay mum has been treated with kindness and dignity. She says the food is always excellent. The views from her room are fabulous, overlooking

the south coast. The care home is clean and well run. The residents needs and wishes are prioritised. The staff are very kind and friendly. Many thanks to Mandy and her staff.

Reply from Amanda Newport, Manager at Grosvenor HouseThank you Sonia for your kind words. It is a pleasure to have mum stay with us.

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Review of
Grosvenor House
from Paula B (Granddaughter of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

My nan has been here since October. Despite her reservations regarding making the difficult move to a home she has been very pleasantly surprised. She tells me every visit how happy she is and that I couldn't have found her anywhere nicer! This is a massive relief to me! All the staff are amazing and

really do care. Nans room is very comfortable and spacious. She says the food is lovely and that they are always eating! A big thank you to Mandy and her team.

Reply from Amanda Newport, Manager at Grosvenor HouseThank you Paula for your lovely comments. Nan has settled so well and it is as though she has been with us along time.

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Review of
Grosvenor House
from James W (Son of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

Amazing place, amazing people! 10/10!

Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your comment. We feel very humbled and pleased to have your loved one stay with us.

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Review of
Grosvenor House
from S S (Grandson of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

We are so pleased that nan has settled in brilliantly in Grosvenor House. The staff are amazing! So caring and nothing is too much trouble. She was reluctant to go into a residential home but now wishes she'd done it years ago.

Reply from Amanda Newport, Manager at Grosvenor HouseNan has settled so well and has become a big part in the Grosvenor family and we feel honoured that she chose to reside with us.

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Review of
Whitegates
from Noreen W (Respite Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

A good experience.

Reply from Michelle Bryant, Home Manager at WhitegatesThank you so much for your review. We greatly appreciate your kind words, and I will share your comments with the team.

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Review of
Grosvenor House
from J B (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report

Overall Experience

My mother had been in Grosvenor House for four years. In this last year, she suffered ill health. First with Covid at the beginning of the year which we didn't expect her to survive at 97 but with the excellent care of the staff she recovered to enjoy the activities and outings around the garden. Mum

didn't really recover her appetite and slowly declined until eventually she could not eat or drink and was on palliative care. The staff were amazing and ensured she was comfortable at all times, treating her with dignity and respect even when she was unresponsive. Calling in medical staff to ensure she was pain-free. In the last days of Mum's life, I received incredible support from the home, nothing was too much trouble. I stayed with Mum for three days and nights. I couldn't recommend Grosvenor House more, brilliant.

Reply from Amanda Newport, Manager at Grosvenor HouseIt has been a pleasure and an honour to have Mum stay with us and getting to know you and the family. At Grosvenor, we strive to give the best personal, individual care to our residents and I am overwhelmed by the comments you have made. The support you have given the home has been amazing and we thank you for that.

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Review of
Grosvenor House
from H Y (Daughter-in-law of Resident) published on 25 September 2024 Submitted via Postal Card • Report

Overall Experience

The is always a warm and friendly welcome from senior staff at reception and a willingness to discuss any issues or concerns. Whenever staff come into mom-in-law's room, they greet her with a smile and kindness, including the cleaners, laundry and maintenance staff as well as carers and she is always

treated with dignity and respect.

Reply from Amanda Newport, Manager at Grosvenor HouseThank you for a lovely review. We always endeavour to use dignity and respect at all times and try to make the home feel warm and friendly.

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Review of
Grosvenor House
from T F (Son of Resident) published on 10 September 2024 Submitted via Postal Card • Report

Overall Experience

My mother is well cared for and the staff communicate with her and are always aware of her needs. The home always appears clean and tidy and the dining area is well laid out and tables are easily accessible. Management staff can be readily available to answer any queries or problems with my mother's

care. There are problems at times with staffing and responses can be a little slow, a problem it would seem to be also in other care homes. A single left to serve all floors at times also seems rather inadequate.

Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your kind review, I am delighted that you feel your mother is well cared for at Grosvenor House and that staff are always aware of her needs. I’m also pleased that you have found the home accessible and well presented. I am sorry that you feel staff response times have been slow on occasion - I will certainly look into this for you. I’m sure there have been times where the team have been busy but would like to reassure you that we are very lucky at Grosvenor House to have a fully staffed team, and pride ourselves on never having to run with less staff than required. Regarding the lift, we have explored the possibility of installing a second one, but unfortunately the building is unable to accommodate another. As ever, I’m here to discuss any queries you might have.

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Review of
Whitegates
from Juliette A (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report

Overall Experience

Whitegates continues to improve. My Mum has been here for about 7 years. I would say that Whitegates has improved greatly in the last 18 months. The manager is excellent. She has introduced the gold standard recently and the staff explained this well to residents and relatives. Also excellent chef and

his staff! The manager works hard and ensures that everything runs to a good standard, now it seems to be running at its best. The residents I see in the lounge seem settled and happy and I often chat with them all. Regular patient reviews are excellent.

Reply from Michelle Bryant, Home Manager at WhitegatesThank you so much for your lovely review. We greatly appreciate your kind words and I will share your comments with the team.

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Review of
Grosvenor House
from John G (Son of Resident) published on 21 March 2024 Submitted via Postal Card • Report

Overall Experience

We have always found the staff very helpful and friendly and they interact with the residents well. There are always activities going on. The food is very good and menus are varied and interesting. The building is always spotlessly clean and has a fresh smell.

Reply from Amanda Newport, Manager at Grosvenor HouseWe endeavour to look at and improve on activities for which all residents like and when weather permits lovely walks around the park and sea front. We have season menus for which residents have a say on what they would like to see on them. Thank you for your kind remarks.

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Review of
Grosvenor House
from Katrina H (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report

Overall Experience

My mother has only been in Grosvenor House for six weeks now, but she is settling in well and is joining in with activities. She has a lovely bright room with a fabulous view of the sea. The staff are very kind and helpful. I would have no hesitation in recommending this home.

Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your lovely comment. We are glad Mum is settling well and enjoying her stay.

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Review of
Grosvenor House
from M W (Brother of Resident) published on 11 March 2024 Submitted via Postal Card • Report

Overall Experience

Visits to my sister are so infrequent that it is not possible for me to express any meaningful comment except to say that my sister always appears very satisfied with the home.

Reply from Amanda Newport, Manager at Grosvenor HouseIt is a pleasure having your sister stay with us, and nice to see you when you bring her paper.

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Review of
Grosvenor House
from C P (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for five years. She always looked well cared for and content. The rooms and communal areas are always clean and odourless (not always the case in other homes I have visited).
The staff are friendly and approachable, very easy to talk to. Mym always praises the care she

receives and appreciates the time they spend to chat to her.
Activities are well-organised and they are encouraged to join in. Mum became a little reclusive last year but with a chat with the staff, they encouraged her to join in which helped her immensely.

Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your kind review. It is really good to see Mum back out and joining in with activities, especially when it is a cooking activity as it always brings back memories.

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Review of
Grosvenor House
from Julia D (Daughter of Resident) published on 26 February 2024 Submitted via Website • Report

Overall Experience

Grosvenor House has provided excellent care for my dad. He has been there for 3 years and staff have enabled him to remain active and maintain his hobbies of gardening, jigsaws and scrabble, this has been so important him. He has been looked after by a team of caring, patient staff who have been brilliant

and I owe them a very big thank you.

Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your lovely comments. Dad has a very good eye when it comes to jigsaws, especially when completing the 3D ones. We are really pleased that he's able to maintain his hobbies. He also plays an active role in the activity and gardening meetings. It's hard to believe it has been 3 years already, time goes by so quickly.

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Review of
Grosvenor House
from M R (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report

Overall Experience

My mother has been at Grosvenor House for nearly a year now and is extremely contented and relaxed with her surroundings and with the care she receives from every level of the care team, from the manager down. Increasing mobility issues had made her almost a recluse, but now she has a range of activities

brought to her, whilst access to the park outside the door also provides her with a safe space in which to take herself for a walk and enjoy some fresh air. There will always be issues at this time of life, but each has been dealt with promptly and with great kindness.

Reply from Amanda Newport, Manager at Grosvenor HouseWe are really pleased mum has settled well here at Grosvenor House. Weather permitting Mum is one of the first to go around the park or for a walk down the shops, which she thoroughly enjoys. Thank you for your lovely review it means a lot to us.

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Care Homes Owned by Greensleeves Care in East Sussex

Greensleeves Care Locations in East Sussex (2)

Greensleeves Care Reviews in East Sussex (119)

Whitegates

Grosvenor House

Grosvenor House

Grosvenor House

Grosvenor House

Grosvenor House

Grosvenor House

Grosvenor House

Grosvenor House

Whitegates

Grosvenor House

Grosvenor House

Grosvenor House

Whitegates

Grosvenor House

Grosvenor House

Grosvenor House

Grosvenor House

Grosvenor House

Grosvenor House

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