Care Homes Owned by Greensleeves Care in East Sussex
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in East Sussex for Greensleeves Care are showing below.
View the details of all 27 locations (with 1363 reviews) owned by Greensleeves Care
Greensleeves Care Locations in East Sussex (2)
Grosvenor House
9.5
64 reviews
11/14 Grosvenor Gardens, St Leonards-on-Sea TN38 0AE
"My mother had been in Grosvenor House for four years. In this last year, she suffered ill health. First with Covid at the beginning of the…" Read all 64 reviews
Location Type Care Home
Grosvenor House is a leading not-for-profit retirement home in the seaside town of St Leonards-on-Sea. Rated Good by the CQC (October 2017), the home is a converted hotel offering person-centred residential and respite care. Part of Greensleeves Care,… Read more about Grosvenor House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 33 Rooms
- from £1,312 / week
Whitegates
9.0
46 reviews
Westfield Lane, Westfield, Hastings TN35 4SB
"Whitegates continues to improve. My Mum has been here for about 7 years. I would say that Whitegates has improved greatly in the last 18…" Read all 46 reviews
Location Type Care Home
Whitegates is a leading not-for-profit care home in Hastings. One of the most established homes in the area, Whitegates was once a Tea House welcoming visitors and is now a 21-bed countryside residence offering person-centred residential and respite… Read more about Whitegates
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- 24 Rooms
- from £1,567 / week
Greensleeves Care Reviews in East Sussex (110)
9.6
Greensleeves Care has a Group Review Score of 9.6 (9.572) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Greensleeves Care must have a Review Score.
Review of
Whitegates
from Noreen W (Respite Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
A good experience.
Reply from Michelle Bryant, Home Manager at Whitegates
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Review of
Grosvenor House
from J B (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother had been in Grosvenor House for four years. In this last year, she suffered ill health. First with Covid at the beginning of the year which we didn't expect her to survive at 97 but with the excellent care of the staff she recovered to enjoy the activities and outings around the garden. Mum
didn't really recover her appetite and slowly declined until eventually she could not eat or drink and was on palliative care. The staff were amazing and ensured she was comfortable at all times, treating her with dignity and respect even when she was unresponsive. Calling in medical staff to ensure she was pain-free. In the last days of Mum's life, I received incredible support from the home, nothing was too much trouble. I stayed with Mum for three days and nights. I couldn't recommend Grosvenor House more, brilliant.
Reply from Amanda Newport, Manager at Grosvenor House
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Review of
Grosvenor House
from H Y (Daughter-in-law of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The is always a warm and friendly welcome from senior staff at reception and a willingness to discuss any issues or concerns. Whenever staff come into mom-in-law's room, they greet her with a smile and kindness, including the cleaners, laundry and maintenance staff as well as carers and she is always
treated with dignity and respect.
Reply from Amanda Newport, Manager at Grosvenor House
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Review of
Grosvenor House
from T F (Son of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother is well cared for and the staff communicate with her and are always aware of her needs. The home always appears clean and tidy and the dining area is well laid out and tables are easily accessible. Management staff can be readily available to answer any queries or problems with my mother's
care. There are problems at times with staffing and responses can be a little slow, a problem it would seem to be also in other care homes. A single left to serve all floors at times also seems rather inadequate.
Reply from Amanda Newport, Manager at Grosvenor House
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Review of
Whitegates
from Juliette A (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Whitegates continues to improve. My Mum has been here for about 7 years. I would say that Whitegates has improved greatly in the last 18 months. The manager is excellent. She has introduced the gold standard recently and the staff explained this well to residents and relatives. Also excellent chef and
his staff! The manager works hard and ensures that everything runs to a good standard, now it seems to be running at its best. The residents I see in the lounge seem settled and happy and I often chat with them all. Regular patient reviews are excellent.
Reply from Michelle Bryant, Home Manager at Whitegates
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Review of
Grosvenor House
from John G (Son of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have always found the staff very helpful and friendly and they interact with the residents well. There are always activities going on. The food is very good and menus are varied and interesting. The building is always spotlessly clean and has a fresh smell.
Reply from Amanda Newport, Manager at Grosvenor House
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Review of
Grosvenor House
from Katrina H (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has only been in Grosvenor House for six weeks now, but she is settling in well and is joining in with activities. She has a lovely bright room with a fabulous view of the sea. The staff are very kind and helpful. I would have no hesitation in recommending this home.
Reply from Amanda Newport, Manager at Grosvenor House
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Review of
Grosvenor House
from M W (Brother of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Visits to my sister are so infrequent that it is not possible for me to express any meaningful comment except to say that my sister always appears very satisfied with the home.
Reply from Amanda Newport, Manager at Grosvenor House
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Review of
Grosvenor House
from C P (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident for five years. She always looked well cared for and content. The rooms and communal areas are always clean and odourless (not always the case in other homes I have visited).
The staff are friendly and approachable, very easy to talk to. Mym always praises the care she
The staff are friendly and approachable, very easy to talk to. Mym always praises the care she
receives and appreciates the time they spend to chat to her.
Activities are well-organised and they are encouraged to join in. Mum became a little reclusive last year but with a chat with the staff, they encouraged her to join in which helped her immensely.
Activities are well-organised and they are encouraged to join in. Mum became a little reclusive last year but with a chat with the staff, they encouraged her to join in which helped her immensely.
Reply from Amanda Newport, Manager at Grosvenor House
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Review of
Grosvenor House
from Julia D (Daughter of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Grosvenor House has provided excellent care for my dad. He has been there for 3 years and staff have enabled him to remain active and maintain his hobbies of gardening, jigsaws and scrabble, this has been so important him. He has been looked after by a team of caring, patient staff who have been brilliant
and I owe them a very big thank you.
Reply from Amanda Newport, Manager at Grosvenor House
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Review of
Grosvenor House
from M R (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been at Grosvenor House for nearly a year now and is extremely contented and relaxed with her surroundings and with the care she receives from every level of the care team, from the manager down. Increasing mobility issues had made her almost a recluse, but now she has a range of activities
brought to her, whilst access to the park outside the door also provides her with a safe space in which to take herself for a walk and enjoy some fresh air. There will always be issues at this time of life, but each has been dealt with promptly and with great kindness.
Reply from Amanda Newport, Manager at Grosvenor House
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Review of
Whitegates
from J N (Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have recently moved into Whitegate and I am very happy and settled. The care provided is excellent and from living on my own for a long time I feel really happy and at home.
Reply from Michelle Bryant, Home Manager at Whitegates
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Review of
Whitegates
from T S (Son of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the moment we first physically saw Whitegates, there was a positive feeling. We were warmly met, invited to join in the afternoon's activities offered great coffee and cake, and were shown around the home and grounds - we were taken aback! The decision where to place Mum was suddenly so simple.
Now, a resident for a few weeks, there is no looking back. The staff are simply brilliant, and the entire home is spotless and truly homely. Long may it last!
Reply from Michelle Bryant, Home Manager at Whitegates
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Review of
Whitegates
from Brian S (Nephew of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt has been a resident since February 2023. She is extremely well cared for and nothing seemed to be too much trouble by all the staff who are caring and considerate. The ambience in the home is excellent and so is the food, this also applies to other residents.
Reply from Michelle Bryant, Home Manager at Whitegates
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Review of
Grosvenor House
from F S (Daughter of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
After a period of time having respite care here, my mother decided to return to continue to have residential care. She feels safe and well cared for. All the staff are extremely kind and attentive, they are always happy to please, nothing seems too much trouble. She has a lovely room, very bright and
a beautiful view of the sea.
Reply from Amanda Newport, Manager at Grosvenor House
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Review of
Grosvenor House
from H B (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Grosvenor House has been a very positive experience for my mother. The support and care she has received whilst living there has been amazing. She has been rejuvenated whilst living there and leaving to relocate to be closer to family was an extremely hard decision to make. The staff from the top down
have such a warm, supported attitude to everyone, from residents to family members. We always felt welcomed when we popped in to see Mum. Mum was very happy living there and I would recommend Grosvenor House to everyone. We can't say thank you enough.
Reply from Amanda Newport, Manager at Grosvenor House
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Review of
Whitegates
from J S (Respite Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you all for giving me such a wonderful stay. Friendly staff, so kind and helpful. Great choice of food.
Reply from Michelle Bryant, Home Manager at Whitegates
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Review of
Whitegates
from R W (Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
A comfortable and well-run home. It is of much value to me as an elderly widow and provides all the services I require in a friendly and helpful manner.
Reply from Michelle Bryant, Home Manager at Whitegates
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Review of
Whitegates
from Jean S (Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
This care home is excellent. It is the perfect place to be. The staff are helpful and very obliging. The food is excellent. I would recommend it to anyone.
Reply from Michelle Bryant, Home Manager at Whitegates
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Review of
Grosvenor House
from Lois L (Daughter-in-law of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very lucky to have been given a place in this care home. The staff are kind, caring and extremely hard working. The management is always available; they respond quickly to any query and go out of their way to be helpful and supportive. It is a pity I cannot use names as there are several members
of staff and management who have gone above and beyond the call of duty. My thanks to everyone concerned. My family and I are extremely grateful.
Reply from Amanda Newport, Manager at Grosvenor House
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Awards / Recognitions (10)
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