Greensleeves Care in Wiltshire | 1 Care Home

Review of
Kingston House
from Isobel L (Cousin of Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

My cousin was extremely well cared for in the time that she was a resident. I live in Australia and only saw her a couple of times, but when I phoned, they always were able to bring her to the phone. Problem in having a response from the manager at the time, but the workers were excellent.

Reply from Elizabeth Clark, Home Manager at Kingston House

Thank you so much for your comments. As the new Manager of Kingston House, my focus is to ensure we maintain good communications with everyone. I shall share your comments with the staff who will be extremely happy to receive such well-deserved praise.

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Review of
Kingston House
from D L (Son of Resident) published on 4 August 2025

Submitted via Website • Report

Overall Experience

I am very pleased with the care and attention that the staff of Kingston House provide for my father. They are welcoming when I visit and contact me whenever my father has any requirements and to keep me informed of any issues that arise.

Reply from Elizabeth Clark, Home Manager at Kingston House

Resident and relative satisfaction is extremely important to us here at Kingston House, so thank you for your kind comments. We look forward to seeing you in the home again soon.

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Review of
Kingston House
from Ralph B (Brother of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

I am very pleased with the attention my sister got at Kingston House. The staff were uniformly friendly, considerate and helpful. I was able to visit whenever I wanted and always found my sister well looked after, even in difficult circumstances. On one occasion four members of staff were helping her

change her bedding. They could not know I was approaching the room. I was impressed by the quiet and thoughtful way they were treating my sister - they could not have been more considedrate. When arranging her funeral service I asked for donations to Greensleeves Care, and some of her friends have told me that they have contributed. I passed on a cheque for £50 myself. I had no reservations about Kingston House and really cannot commend the staff there too much.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you very much for your lovely review of Kingston House, we have shared this with the team.

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Review of
Kingston House
from J R (Husband of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife has Alzheimer's and has been a resident of Kingston House for 12 months. I visit her several times a week as I live close by. The staff keep her clean and well-dressed. Her food and medicines are regularly provided and monitored. The staff are kind and respectful in dealing with her, and the

other residents. Separate staff provide daily activities. Overall I feel they meet my wife's needs and provide the right amount of support.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you for this lovely review, we will make sure it is shared with all the staff.

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Review of
Kingston House
from G G (Son of Resident) published on 21 June 2024

Submitted via Website • Report

Overall Experience

Kingston House has been a wonderful place for my father since January 2024 when we needed care for him. The staff are extremely helpful and welcoming, with total peace of mind that he is being looked after and all his needs met.

Reply from Catherine Beswick, Manager at Kingston House

Thank you very much for your review of Kingston House, I will make sure this is shared with the team.

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Review of
Kingston House
from M L (Son of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

My father was a resident of Kingston House for a year, from December 2022 to December 2023. He was always treated with great care, kindness and respect. The staff quickly recognised that humour was a way of encouraging him to engage with them and to participate in the regular activities. He especially

enjoyed visits from animals as he was brought up on a farm. We will always be grateful for the care he received and for the staff who went above and beyond to help him. Thank you.

Reply from Catherine Beswick, Manager at Kingston House

Thank you very much for your kind words about Kingston House, I will ensure this is shared with the team.

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Review of
Kingston House
from K P (Daughter of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience

My mum has been at Kingston House since July 2023 and her physical condition has improved considerably in that time. I’m sure she is very challenging at times but the staff are always very kind and patient with her and always keep me informed of any concerns with her health or behaviour. They are always

on top of her needs and have managed to get her joining in with activities which she has always refused before. She has moved rooms a couple of times which has always been in her best interests. Recently it has become difficult when I try to leave and they have been fantastic at distracting my mum and making sure she has the minimal amount of distress.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you for your lovely review, I will share this with the team.

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Review of
Kingston House
from Linda S (Daughter of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience

Mum was trying out care homes with a view to a permanent placement. As part of this, she went into Kingston. During the two-week respite care, all of the staff were extremely friendly and helpful. She was made to feel very welcomed and enjoyed all of the activities provided. Her room was lovely. The

food was provided to suit her dietary needs. The only thing she didn't like was the lift, which she felt was very small and dark but, because of the nature of the building, could not be larger.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you very much for your kind words. I will be sure to share this with the team.

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Review of
Kingston House
from Allison C (Daughter of Resident) published on 7 June 2023

Submitted via Website • Report

Overall Experience

Mum has been a resident of Kingston House since June 2022. She has always been well looked after and treated with respect.
In January 2023, Mum got very ill and had to go to hospital. On her return to Kingston House, she had more needs as regards her care and the home made sure that they put everything

in place to cover these needs.
Kingston House has a very good activities schedule including trips outside of the home which Mum enjoys very much.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you very much for your lovely feedback about Kingston House, I will be sure to share this with the team.

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Review of
Kingston House
from C W (Regular Volunteer) published on 1 June 2023

Submitted via Website • Report

Overall Experience

As a volunteer at this home, I see firsthand the dedication of the staff. Although my role is generally to support on trips out, these trips are part of a wide and varied activity programme that the home offers its residents. Many of the activities are targeted at individuals' interests as well as things

that are of general interest.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you for your lovely feedback, and thank you for your support as a volunteer in the home.

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Review of
Kingston House
from Averil D (Friend of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience

I have previous knowledge of Kingston House from when, a couple of years ago, as a lay pastoral assistant, I and another LPA took fortnightly Holy Communion to those residents who requested it. I have always found the home to be efficient, well-run and secure and the residents I met all seemed to be

very happy. I now pay a daily visit to a male resident who is a very dear friend and who will be 96 in June. He has been in the home for several months. The home is excellent and my only reservation is that where my friend's room is there is a very noisy kitchen next door and an office opposite the room with a door that is continually banging shut extremely loudly. Surely a door closer would be a better option. I must street that he, I and his family do not want him moved. He likes his room and the outlook.
(With regard to Value for Money below, I am not family and have no idea how much he pays the home).

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you very much for your lovely feedback. We will certainly look into if there is anything more we can do with the doors. Thank you again for your review.

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Review of
Kingston House
from Clare G (Friend of Resident) published on 12 May 2023

Submitted via Website • Report

Overall Experience

Our friend came to Kingston House in October and has settled so well because of the input of the excellent staff. Health issues have been addressed and there is an ongoing commitment to improve her eating, which had become a serious cause for concern whilst she still lived in her own home. Her ability

to walk has greatly improved and we think that the confusion from which she suffered has been reduced.
We do not live locally and the staff always phone us about any concerns so that, although we don’t see her every week, we are always fully up-to-date as regards her mental and physical health.
We are full of gratitude to all the kind and thoughtful people who care for our friend.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you so much for your lovely feedback, I will make sure this is shared with all of the team.

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Review of
Kingston House
from Phil D (Son of Resident) published on 11 May 2023

Submitted via Website • Report

Overall Experience

My mother is a resident at Kingston House. She is looked after very well - it is a great reassurance to me to know that she is safe and in good hands. Everything is good - I'll highlight a couple of particularly good areas.
1. Communication is excellent. Someone calls me whenever there is anything

to report, no matter how trivial it might seem. The staff want to get to know relatives and make me feel welcome when I visit Mum.
2. Access to medical care. The GP visits the home every week and will see any resident who needs help. The staff are able to get support from the GP at all other times. I have met the GP on several occasions - he is excellent.
Mum seems content. She enjoys the food and was particularly pleased to find out that wine is sometimes served with meals.
The fees seem very reasonable, particularly when compared to other homes. Mum is well looked after and I have peace of mind so it's worth every penny.
Thank you Kingston House.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you very much for your positive review and feedback about Kingston House. We will be sure to share it with the team.

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Review of
Kingston House
from Janice A (Sister of Resident) published on 9 May 2023

Submitted via Website • Report

Overall Experience

My brother moved into Kingston House in the middle of March 2023. It was a big decision, but from the moment I contacted Kingston House the team were brilliant in helping to smooth the transition and to welcome him into his new home. Since moving in the change in him has been remarkable. He enjoys the

meals and has participated in activities and outings. He is looking forward to being able to sit out in the lovely gardens when the weather allows. The staff have been wonderful in helping him settle into his new home, through their quiet, understanding and professional approach. If I need to discuss anything relating to his care someone is always available to talk to and follow up with action if required. My brother's move to the care home was something that we all felt rather anxious about, particularly given a geographic move. I am pleased to say it has been successful, and in large part that is due to the high level of care given by the team at Kingston House.

Reply from Catherine Beswick, Manager at Kingston House

Thank you very much for your review and kind feedback about Kingston House.

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Review of
Kingston House
from Mary W (Wife of Resident) published on 8 May 2023

Submitted via Website • Report

Overall Experience

My husband has been a resident of Lavender Lodge within the home since August 2020. In the early days, I was unable to visit him inside due to Covid restrictions and could not comment on the interior facilities. Since life returned to (almost) normal, I have been able to see inside and am very happy

with what I’ve observed.
The home is bright, clean and well-maintained. The staff are very kind (to both of us) and obviously really care for the residents, who are consulted about such details as the paint colours. Activities are many and varied and cater for different abilities and interests. There are relatives’ drop-in sessions at which we are encouraged to voice our views.
The home has an excellent management team and is well-led (staff speak highly of them too). I highly recommend Kingston House.

Reply from Catherine Beswick, Manager at Kingston House

Thank you for your kind feedback about Kingston House.

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Review of
Kingston House
from Jackie B (Daughter of Resident) published on 16 September 2022

Submitted via Website • Report

Overall Experience

I can not praise this wonderful home enough and we consider ourselves extremely lucky that my dad is a resident there. He has been at this amazing care home for 3 years. He suffers from dementia and the staff are absolutely brilliant with him. He will very often pace the corridors late at night, and

sleep in till late morning, which is absolutely no problem for the staff, who always have time to speak to him, make him a cup of tea or something to eat! I can not thank the manager and the brilliant team there enough. They keep me informed on my dad's care with regular updates, the care and respect from all the staff is exceptional. They treat Dad with the utmost dignity.

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Review of
Kingston House
from Phil R (Son of Resident) published on 3 August 2022

Submitted via Postal Card • Report

Overall Experience

A well-run home, where my mother is well cared for. There are good activities and outings which help the state of mind.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you for your lovely feedback about Kingston House.

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Review of
Kingston House
from Robert S (Son of Resident) published on 19 July 2022

Submitted via Website • Report

Overall Experience

Our mother was 92 need started to need continuous care, the team at Kingston made an excellent impression during our selection process which has continued throughout the couple of months she has now resided at Kingston House. They have ensured the transition has been smooth and as least stressful for

our mother and her children. Constant communication, as both her children live over 100 miles away, has ensured we are constantly aware of our mother's health and welfare. Highly recommended.

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Review of
Kingston House
from Rosemarie S (Daughter of Resident) published on 28 June 2022

Submitted via Website • Report

Overall Experience

My mother spent 2 weeks in respite while I was on holiday. She was so well looked after by all the staff, she really enjoyed all the activities and the company of the residents. She would never hesitate to be in their care at any time in the future. Thank you to everybody involved.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you so much for your kind review. I am so glad your mother enjoyed her stay with us and the team wishes her all the best.

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Review of
Kingston House
from Jamie A (Son of Resident) published on 15 December 2021

Submitted via Website • Report

Overall Experience

Mum was diagnosed with Alzheimer's disease almost three years ago and we managed to care for her at home throughout the pandemic, but needed help this summer as her illness had progressed beyond our capabilities. She moved into Kingston House and the love, care and support she has received from the

fantastic team has made a hugely positive impact. As a result, Mum has settled in very well and is so much less anxious and distressed than she was a few months ago. I cannot commend the team at Kingston House enough, or express sufficiently the gratitude the whole family feel. Kingston House has provided a safe, loving and supportive place for Mum to live and us to visit.

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