Greensleeves Care in Wiltshire | 1 Care Home

Review of
Kingston House
from Nicola T (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

My mum has, within 2 weeks of being here settled in really well. The staff have been so attentive and kind and kept her busy.
They have thought about who she may get on with and sat her near them at meal times. They have made sure she has been kept busy doing quizzes, knit and natter, has been out

in the mini bus for a coffee and much more.
We can visit any time and have very quickly been made to feel part of the family.
We had a very useful meeting with the manager and visiting doctor after a week or 2, that helped iron out small details to help my mum settle better and put our mind at rest how she is when we are not there.
She has got her smile back and we can relax as she is in safe, caring hands.

Reply from Elizabeth Clark, Home Manager at Kingston House

Thank you so much for your wonderful feedback, we are pleased you feel welcomed and part of our Kingston House family. We certainly feel very lucky that Mum has joined us here, with her fabulous sense of humour, she keeps us all smiling too!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from K C (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum is well cared for as her condition is difficult.

Reply from Elizabeth Clark, Home Manager at Kingston House

Thank you so much for taking the time to leave a review; we greatly value your feedback as it helps us to continually improve our service. We are so happy you feel your Mum is being well cared for and we look forward to seeing you at the home again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from N R (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

Over all Kingston House is a very welcoming friendly atmosphere, with lots of smiles. Lovely to see such a range of activities going on within the home. You can see all the departments with in the home doing what's best for the all the residents. There are at times concerns, which do get dealt with.

Communication between home and family there is room for improvement.

Reply from Elizabeth Clark, Home Manager at Kingston House

Thank you so much for your kind words and thoughtful feedback. We're so pleased to hear that you find Kingston House to be a welcoming and friendly environment, and that the range of activities and dedication across all departments has made a positive impression.We also truly appreciate your honesty in highlighting where we can improve and recognise how important clear and consistent communication is. We are committed to making this a focus moving forward as we continue to enhance the experience for all our residents and their families. Thank you again for your support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from M R (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

Good, communication was not very good but is improving. Because husband cannot work often left on his own in dining room. Think sometimes he should be first dealt with, as because of his dementia (Lewy body) he imagines all sorts of things like being attacked. Also lastly is talking about standing up

because he has waited long time this is dangerous as he would fall, behind the dementia he is intelligent man and will ultimately try to do it one day.

Reply from Elizabeth Clark, Home Manager at Kingston House

Thank you for taking the time to leave a review, feedback is always appreciated. I'm pleased to hear you feel communication is improving. Since my recent appointment as manager for Kingston House I have made this a priority, so it's great to hear it's proving effective. To offer some reassurance around mealtime transitions, the team regularly risk assesses the needs of all to ensure their safety at these key points in the day. I am pleased you and I have a meeting in the diary to discuss your concerns and I look forward to resolving these for you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from P A (Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

On discharge from hospital after a major operation, I had ten days convalescence respite at Kingston House. Without exception all the staff were kind, caring and respectful, not only to me but to all the residents they dealt with. I felt that nothing was too much trouble for the staff. The food was

brilliant- good home cooked food every day. There was a choice of food at every meal and even extra snacks and drinks were available. Special food requests were met if at all possible. My room was good and one or two initial omissions were very soon put right. I would thoroughly recommend Kingstone House.

Reply from Elizabeth Clark, Home Manager at Kingston House

Thank you for your wonderful feedback which I have shared with all the staff. We thoroughly enjoyed having you stay with us and have all missed chatting with you each day. You are always welcome here at Kingston House and we hope to see you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from Isobel L (Cousin of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

My cousin was extremely well cared for in the time that she was a resident. I live in Australia and only saw her a couple of times, but when I phoned, they always were able to bring her to the phone. Problem in having a response from the manager at the time, but the workers were excellent.

Reply from Elizabeth Clark, Home Manager at Kingston House

Thank you so much for your comments. As the new Manager of Kingston House, my focus is to ensure we maintain good communications with everyone. I shall share your comments with the staff who will be extremely happy to receive such well-deserved praise.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from D L (Son of Resident) published on 4 August 2025 Submitted via Website • Report

Overall Experience

I am very pleased with the care and attention that the staff of Kingston House provide for my father. They are welcoming when I visit and contact me whenever my father has any requirements and to keep me informed of any issues that arise.

Reply from Elizabeth Clark, Home Manager at Kingston House

Resident and relative satisfaction is extremely important to us here at Kingston House, so thank you for your kind comments. We look forward to seeing you in the home again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from Ralph B (Brother of Resident) published on 28 March 2025 Submitted via Website • Report

Overall Experience

I am very pleased with the attention my sister got at Kingston House. The staff were uniformly friendly, considerate and helpful. I was able to visit whenever I wanted and always found my sister well looked after, even in difficult circumstances. On one occasion four members of staff were helping her

change her bedding. They could not know I was approaching the room. I was impressed by the quiet and thoughtful way they were treating my sister - they could not have been more considedrate. When arranging her funeral service I asked for donations to Greensleeves Care, and some of her friends have told me that they have contributed. I passed on a cheque for £50 myself. I had no reservations about Kingston House and really cannot commend the staff there too much.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you very much for your lovely review of Kingston House, we have shared this with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from J R (Husband of Resident) published on 22 November 2024 Submitted via Postal Card • Report

Overall Experience

My wife has Alzheimer's and has been a resident of Kingston House for 12 months. I visit her several times a week as I live close by. The staff keep her clean and well-dressed. Her food and medicines are regularly provided and monitored. The staff are kind and respectful in dealing with her, and the

other residents. Separate staff provide daily activities. Overall I feel they meet my wife's needs and provide the right amount of support.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you for this lovely review, we will make sure it is shared with all the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from G G (Son of Resident) published on 21 June 2024 Submitted via Website • Report

Overall Experience

Kingston House has been a wonderful place for my father since January 2024 when we needed care for him. The staff are extremely helpful and welcoming, with total peace of mind that he is being looked after and all his needs met.

Reply from Catherine Beswick, Manager at Kingston House

Thank you very much for your review of Kingston House, I will make sure this is shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from M L (Son of Resident) published on 17 January 2024 Submitted via Website • Report

Overall Experience

My father was a resident of Kingston House for a year, from December 2022 to December 2023. He was always treated with great care, kindness and respect. The staff quickly recognised that humour was a way of encouraging him to engage with them and to participate in the regular activities. He especially

enjoyed visits from animals as he was brought up on a farm. We will always be grateful for the care he received and for the staff who went above and beyond to help him. Thank you.

Reply from Catherine Beswick, Manager at Kingston House

Thank you very much for your kind words about Kingston House, I will ensure this is shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from K P (Daughter of Resident) published on 14 December 2023 Submitted via Website • Report

Overall Experience

My mum has been at Kingston House since July 2023 and her physical condition has improved considerably in that time. I’m sure she is very challenging at times but the staff are always very kind and patient with her and always keep me informed of any concerns with her health or behaviour. They are always

on top of her needs and have managed to get her joining in with activities which she has always refused before. She has moved rooms a couple of times which has always been in her best interests. Recently it has become difficult when I try to leave and they have been fantastic at distracting my mum and making sure she has the minimal amount of distress.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you for your lovely review, I will share this with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from Linda S (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report

Overall Experience

Mum was trying out care homes with a view to a permanent placement. As part of this, she went into Kingston. During the two-week respite care, all of the staff were extremely friendly and helpful. She was made to feel very welcomed and enjoyed all of the activities provided. Her room was lovely. The

food was provided to suit her dietary needs. The only thing she didn't like was the lift, which she felt was very small and dark but, because of the nature of the building, could not be larger.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you very much for your kind words. I will be sure to share this with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from Allison C (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report

Overall Experience

Mum has been a resident of Kingston House since June 2022. She has always been well looked after and treated with respect.
In January 2023, Mum got very ill and had to go to hospital. On her return to Kingston House, she had more needs as regards her care and the home made sure that they put everything

in place to cover these needs.
Kingston House has a very good activities schedule including trips outside of the home which Mum enjoys very much.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you very much for your lovely feedback about Kingston House, I will be sure to share this with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from C W (Regular Volunteer) published on 1 June 2023 Submitted via Website • Report

Overall Experience

As a volunteer at this home, I see firsthand the dedication of the staff. Although my role is generally to support on trips out, these trips are part of a wide and varied activity programme that the home offers its residents. Many of the activities are targeted at individuals' interests as well as things

that are of general interest.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you for your lovely feedback, and thank you for your support as a volunteer in the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from Averil D (Friend of Resident) published on 22 May 2023 Submitted via Postal Card • Report

Overall Experience

I have previous knowledge of Kingston House from when, a couple of years ago, as a lay pastoral assistant, I and another LPA took fortnightly Holy Communion to those residents who requested it. I have always found the home to be efficient, well-run and secure and the residents I met all seemed to be

very happy. I now pay a daily visit to a male resident who is a very dear friend and who will be 96 in June. He has been in the home for several months. The home is excellent and my only reservation is that where my friend's room is there is a very noisy kitchen next door and an office opposite the room with a door that is continually banging shut extremely loudly. Surely a door closer would be a better option. I must street that he, I and his family do not want him moved. He likes his room and the outlook.
(With regard to Value for Money below, I am not family and have no idea how much he pays the home).

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you very much for your lovely feedback. We will certainly look into if there is anything more we can do with the doors. Thank you again for your review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from Clare G (Friend of Resident) published on 12 May 2023 Submitted via Website • Report

Overall Experience

Our friend came to Kingston House in October and has settled so well because of the input of the excellent staff. Health issues have been addressed and there is an ongoing commitment to improve her eating, which had become a serious cause for concern whilst she still lived in her own home. Her ability

to walk has greatly improved and we think that the confusion from which she suffered has been reduced.
We do not live locally and the staff always phone us about any concerns so that, although we don’t see her every week, we are always fully up-to-date as regards her mental and physical health.
We are full of gratitude to all the kind and thoughtful people who care for our friend.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you so much for your lovely feedback, I will make sure this is shared with all of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from Phil D (Son of Resident) published on 11 May 2023 Submitted via Website • Report

Overall Experience

My mother is a resident at Kingston House. She is looked after very well - it is a great reassurance to me to know that she is safe and in good hands. Everything is good - I'll highlight a couple of particularly good areas.
1. Communication is excellent. Someone calls me whenever there is anything

to report, no matter how trivial it might seem. The staff want to get to know relatives and make me feel welcome when I visit Mum.
2. Access to medical care. The GP visits the home every week and will see any resident who needs help. The staff are able to get support from the GP at all other times. I have met the GP on several occasions - he is excellent.
Mum seems content. She enjoys the food and was particularly pleased to find out that wine is sometimes served with meals.
The fees seem very reasonable, particularly when compared to other homes. Mum is well looked after and I have peace of mind so it's worth every penny.
Thank you Kingston House.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you very much for your positive review and feedback about Kingston House. We will be sure to share it with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from Janice A (Sister of Resident) published on 9 May 2023 Submitted via Website • Report

Overall Experience

My brother moved into Kingston House in the middle of March 2023. It was a big decision, but from the moment I contacted Kingston House the team were brilliant in helping to smooth the transition and to welcome him into his new home. Since moving in the change in him has been remarkable. He enjoys the

meals and has participated in activities and outings. He is looking forward to being able to sit out in the lovely gardens when the weather allows. The staff have been wonderful in helping him settle into his new home, through their quiet, understanding and professional approach. If I need to discuss anything relating to his care someone is always available to talk to and follow up with action if required. My brother's move to the care home was something that we all felt rather anxious about, particularly given a geographic move. I am pleased to say it has been successful, and in large part that is due to the high level of care given by the team at Kingston House.

Reply from Catherine Beswick, Manager at Kingston House

Thank you very much for your review and kind feedback about Kingston House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Kingston House
from Mary W (Wife of Resident) published on 8 May 2023 Submitted via Website • Report

Overall Experience

My husband has been a resident of Lavender Lodge within the home since August 2020. In the early days, I was unable to visit him inside due to Covid restrictions and could not comment on the interior facilities. Since life returned to (almost) normal, I have been able to see inside and am very happy

with what I’ve observed.
The home is bright, clean and well-maintained. The staff are very kind (to both of us) and obviously really care for the residents, who are consulted about such details as the paint colours. Activities are many and varied and cater for different abilities and interests. There are relatives’ drop-in sessions at which we are encouraged to voice our views.
The home has an excellent management team and is well-led (staff speak highly of them too). I highly recommend Kingston House.

Reply from Catherine Beswick, Manager at Kingston House

Thank you for your kind feedback about Kingston House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Home Owned by Greensleeves Care in Wiltshire

Greensleeves Care Locations in Wiltshire (1)

Greensleeves Care Reviews in Wiltshire (53)

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Kingston House

Awards / Recognitions (10)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers