Care Homes Owned by Greensleeves Care in Kent

concerns that have come up. The meals are of a good standard - we have eaten with Mum and Dad on a few occasions. My Mum, who is cognitively able, speaks highly of the staff. They looked after us especially well when they helped us celebrate my Dad's 90th birthday.
On the downside, Lavender Fields have struggled with recruiting senior managers, and also use quite a few agency staff, which isn't ideal. But day to day, our family's experience of Lavender Fields over the last 10 months has been a good one.

is reassuring especially with the closure of a home nearby. I would like to thank all of the staff at the home who always have been so kind and considerate for my relative despite the changes and challenges it is really appreciated. I just hope that the senior management recognise and support their fantastic staff.

good. There have also been some problems with paying the bills but they seem to be satisfactory now.

were told when she entered the home it was a home for life however this is NOT the case. After a stay in hospital due to negligence of staff she has been refused return. Management still a week later have provided no explanation or will even engage with us. All her things are in her room. They are only interested in your money. On the surface it's lovely but they really don't care. Residents are just a cash cow. Avoid at all costs. It's a shame only a bad review will actually get a phone call from management.

have had have been answered.

with swallowing as my wife did surely food can be blended and resident encouraged to eat and drink rather than relatives sent out to shops to purchase pots of yoghurt and cream. I would suggest proper care was non-existent. Clothing and other items went missing. And despite numerous reminders in writing, the clothing was never found or returned. There was bullying in the home and mobility aids were unavailable; there was a distinct unfriendly atmosphere.

asked if she could stay! Luckily they still had a room available and Mum has settled incredibly well. It is lovely to see how happy she now is. With their care and love, she has improved dramatically in terms of her physical and mental ability with all the wonderful fitness groups, clubs and entertainment that the teams organise on a daily basis. Most importantly, Mum has built a wonderful group of friends amongst both residents and staff. Everyone is incredibly friendly, warm, understanding and supportive and all work so hard to ensure the best home-from-home experience for the residents. I have absolutely no hesitation in recommending Mount Ephraim House.

visitors have been very welcome by the manager and her staff.
Good carers, some with interesting backgrounds. I am now 91, quite fit and am still driving. Should I need a care home, this one would be my choice.

but now refers to Mount Ephraim House as 'home' and it gives us great comfort to witness the amount of hugs and adoration he receives.
We are now having to come to terms that after a major life-changing medical situation with Mum, she can no longer live independently and our hope is that she too will be able to move to Mount Ephraim House - we have absolutely no hesitation in making this our first and only choice at this stage.

extremely thankful to the team for the care and support they provide for Mum and the family.

Fields very easily and the care provided is exceptional. The staff are always available to assist residents and to help relatives with queries and understanding of the care system.
It is a beautiful care home, with a range of activities and caring staff.
I would highly recommend it.

too much in order to make Mum feel at home, in her own lovely room, with her own possessions. She gradually adjusted, enjoying the companionship, meals, activities, hairdresser, manicure, FaceTime on her tablet and her visitors. We found the occasional management/relatives meetings to be very useful. The new management is a positive improvement. There are too many wonderful carers to mention individually, save to say that Mum's care, particularly in the latter months was exceptional. Mum was very closely monitored in those last few weeks, and treated with loving care, dignity, compassion and understanding. We are so grateful and we thank you all. We made the right choice with Lavender Fields.

at all in recommending Mour Ephraim House 100%.

She did not make life easy for the staff at first naturally she ended up loving them all. I have nothing but thanks and the dignity she was shown when she peacefully went to sleep in her chair was a credit to all involved. Thank you all.

and use of agency staff does not allow residents to build relationships.

months recovery from a hospital visit. The manager and her team now have Mum out of bed and moving - such a big step.
Mum continually tells me that everyone is so friendly and helpful and she feels properly at home. As her children, we couldn't be more appreciative and delighted. Thank you.