Care Homes Owned by Greensleeves Care in Kent

My Mother has been a resident for a few years at Lavender Fields. Since the beginning of the year with the new mangement things started to improve. Now it is a happy, caring environment. Any issues are quickly addressed and rectified. We both feel supported and cared for.

My Dad has now moved in to be with Mum, they have next door rooms so, with the help of the carers, they get to spend time together. They enjoy taking part in the activities, which there is plenty of, the activities team work hard as do the rest of the staff. It is a relief to know that both Mum and Dad are being well cared for.

The lovely cafe near the entrance is an ideal spot to sit with Betty and catch up with her. We all enjoyed the coffee and biscuits.

The 3 weeks our parents spent at Mount Ephraim House was everything we hoped it would be. The staff were so friendly, welcoming, caring and understanding and gave us the respite we all needed. The surroundings and facilities are excellent, making for a calm, relaxed, homely feel whilst emanating excellence. Mum and Dad were well looked after and cared for, and we were always warmly welcomed when we visited and made to feel part of the 'family'. We would recommend and will be happy to book further stays if and when it is needed. Thank you.

I have two residents, my mother and father-in-law, living at Lavender Fields for approx 2 years. No care home experience will be perfect (I have experience of others in Sevenoaks), but I feel the standard of care and support is excellent. Recently, the social activities have become even better with regular parties, in addition to the fullsome program already in place. My father-in-law doesn’t have dementia, so is a reliable witness!

Positive feedback of quality of meals and dining experience.

Lavender Fields is a beautiful, bright and airy building surrounded by woodlands and gardens. It has improved significantly under the current management and the gardening club is a big hit with Dad. The staff are all respectful and caring. Administrative communication could still be improved, but things are definitely going in the right direction. For the first time in over two years, Lavender Fields feels properly managed.

Very kind staff. Dining room staff so welcoming. Very caring of resident and my mother.

I want to thank the staff at Mount Ephraim House for the effort, and thoughtfulness, that went into providing Christmas Lunch for those residents who were having family members joining them in the home. Each family was given a separate round table in the Orangery on the ground floor. It made for a special and intimate lunch. The service was very good as was the food. All in all a very pleasant experience.

£2,500 per week for the low standards they produce is disgraceful

I find the staff kind and understand and keep me well informed about my mother's state

Management suffered from retirement of Manager. Level of personal care maintained at high standard.

My friend loves to look out of her window and watch the birds. Recently she mentioned that the bird feeders were no longer replenished. When I passed this on to a staff member, it was dealt with promptly and efficiently. The bird feeders are now nearer to her room and always full. Thankyou.

While we have been displeased by the lack of a manager and poor leadership over several years, (and hope this will soon be rectified) we cannot fault the care mum has been shown over 6 years.

On a visit to my mother, the care staff were incredibly kind and sensitive to her needs. We especially like the lack of turnover in regular carers - it is obviously a good working environment. Our mum is beautifully cared for - even when she is being frankly 'difficult'. Thank you to all.

On the downside, Lavender Fields have struggled with recruiting senior managers, and also use quite a few agency staff, which isn't ideal. But day to day, our family's experience of Lavender Fields over the last 10 months has been a good one.

My contact with Lavender Fields has been for the past 3 years. In the past 2 years there has been several temp managers. I have seen several members of staff arrive and depart during this period. 3 months ago a new manager was appointed. It now appears that a period of stability has commenced which is reassuring especially with the closure of a home nearby. I would like to thank all of the staff at the home who always have been so kind and considerate for my relative despite the changes and challenges it is really appreciated. I just hope that the senior management recognise and support their fantastic staff.

My mother has been in Lavender Fields for nearly five years and we have not had any complaints about her care. The staff on her floor have all been caring to her and friendly with us. There seems to have been a lot of problems in setting a permanent head of the home but hopefully the latest will be good. There have also been some problems with paying the bills but they seem to be satisfactory now.

I'm am disappointed at the level of care given to my relative. There is no consistency in care a large turn over of staff. Pore and non existent management, no explanations as to high turnover of management. My relative has been in this care come for 2 1/2 years and has spent over £300k on care. We were told when she entered the home it was a home for life however this is NOT the case. After a stay in hospital due to negligence of staff she has been refused return. Management still a week later have provided no explanation or will even engage with us. All her things are in her room. They are only interested in your money. On the surface it's lovely but they really don't care. Residents are just a cash cow. Avoid at all costs. It's a shame only a bad review will actually get a phone call from management.

Our experience with staff has found them caring supportive and friendly. Their tasks carried out efficiently but making sure dignity of resident and comfort are at maximum. They listen and take on board any information we have given to help them converse or understand mum's speech. Any questions we have had have been answered.