Greensleeves Care in Kent | 2 Care Homes

Review of
Lavender Fields
from L A (Guardian of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

I'm am disappointed at the level of care given to my relative. There is no consistency in care a large turn over of staff. Pore and non existent management, no explanations as to high turnover of management. My relative has been in this care come for 2 1/2 years and has spent over £300k on care. We

were told when she entered the home it was a home for life however this is NOT the case. After a stay in hospital due to negligence of staff she has been refused return. Management still a week later have provided no explanation or will even engage with us. All her things are in her room. They are only interested in your money. On the surface it's lovely but they really don't care. Residents are just a cash cow. Avoid at all costs. It's a shame only a bad review will actually get a phone call from management.

Reply from Devon Baker, Divisional Support Manager at Lavender Fields

Dear L A,Thank you for sharing your thoughts. Your loved one was an important part of our community and we appreciate how hard this has been.We understand and share your frustration with the hospital discharge. While we aimed to act quickly, the process was disjointed. We're truly sorry for the added stress and have taken steps to prevent this happening again.We were saddened that, after reassessment, we could no longer safely welcome your relative back. As discussed with you, she now requires nursing care we're not registered to provide.Our 'Home for Life' is a financial assurance and applies when a resident's funding runs out. Please accept our apologies if this was ever unclear.We hear your concerns about staffing. We are pleased we now have a strong General Manager in post and continue to strengthen our team.Though this wasn't the ending any of us wanted, we hope that the earlier moments of care remain meaningful.Please let us know if you'd like to talk further.

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Review of
Lavender Fields
from W H (Daughter-in-law of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Our experience with staff has found them caring supportive and friendly. Their tasks carried out efficiently but making sure dignity of resident and comfort are at maximum. They listen and take on board any information we have given to help them converse or understand mum's speech. Any questions we

have had have been answered.

Reply from Devon Baker, Divisional Support Manager at Lavender Fields

Thank you for taking the time to post your review, and we are delighted that your experience has been so positive. Our dedicated staff team take pride in supporting our residents and their families with professionalism, warmth and above all a passion for care. Your feedback and appreciation really does matter to all of us.

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Review of
Lavender Fields
from M M (Husband of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

Sorry to say, I would not recommend this home in any way, shape or form.
When visiting relatives suggest check personal hygiene such as fingernails, teeth and smell. A requested care plan for hydration should be adhered to as should the correct administration of medication. If the resident has difficulty

with swallowing as my wife did surely food can be blended and resident encouraged to eat and drink rather than relatives sent out to shops to purchase pots of yoghurt and cream. I would suggest proper care was non-existent. Clothing and other items went missing. And despite numerous reminders in writing, the clothing was never found or returned. There was bullying in the home and mobility aids were unavailable; there was a distinct unfriendly atmosphere.

Reply from Steve Farmery-Vigus, Home Manager at Lavender Fields

We are sorry not to have met your expectations during your wife's recent stay. The feedback we receive in the main is very positive, however we value all feedback as it allows for continuous learning and improvement, so thank you.While we frequently engaged during your wife's stay, we would welcome the opportunity to meet again or discuss further how we might have improved your experience. Our aim is to provide the highest standards of care for all residents at Lavender Fields whether their stay is for respite, or it is becoming their new home. I recognise you do not feel we got everything right for your wife, however we are frequently commended for our welcoming environment, excellent facilities and the provision of stimulating and engaging activities in and around the home. Perhaps most importantly, recognition is received for the dedication and standard of care provided by our staff team. That your experience of this was not as expected is disappointing for all. Please contact us.

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Review of
Lavender Fields
from Gary R (Son of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother had been at Lavender Fields for just over a year. The staff made her very comfortable and as she came to the end of her life they showed enormous affection and care. I cannot express sufficiently how impressed I was. My mother was aged 100 at the time of her passing.

Reply from Devon Baker, Divisional Support Manager at Lavender Fields

Thank you very much for your review of our home, it was our privilege to care for your mother and we are delighted that you were happy with the service provided by our team.

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Review of
Mount Ephraim House
from Lizann B (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Mum moved into Mount Ephraim House in April 2024, initially for some respite care. At that point, she was living on her own and struggling to cope without full support around her for daily living. The stay with the team at Mount Ephraim was life-changing, and after having such a lovely break for 3 weeks,

asked if she could stay! Luckily they still had a room available and Mum has settled incredibly well. It is lovely to see how happy she now is. With their care and love, she has improved dramatically in terms of her physical and mental ability with all the wonderful fitness groups, clubs and entertainment that the teams organise on a daily basis. Most importantly, Mum has built a wonderful group of friends amongst both residents and staff. Everyone is incredibly friendly, warm, understanding and supportive and all work so hard to ensure the best home-from-home experience for the residents. I have absolutely no hesitation in recommending Mount Ephraim House.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your kind words. It is important to us that residents are able to experience as much as possible home from home. Everybody is part of the Mount Ephraim family.

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Review of
Mount Ephraim House
from J A (Partner of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

My partner came to the care home in August these comments are my impressions of views to now a wonderful building overlooking the common, with lovely inside rooms, especially the dining room and lounge and staircase in the old building. Meals to a high standard. Activities every day, I feel as if regular

visitors have been very welcome by the manager and her staff.
Good carers, some with interesting backgrounds. I am now 91, quite fit and am still driving. Should I need a care home, this one would be my choice.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your kind words. We enjoy welcoming everyone to the home and hope that everyone feels part of the Mount Ephraim family.

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Review of
Mount Ephraim House
from Hazel T (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

Dad moved into Mount Ephraim House in July 2023 in the second week of them opening after the huge refurb. All the staff have been absolutely amazing with not only Dad but also us as a whole family, especially Mum who has missed Dad terribly. It has taken Dad a long time to settle because of his Alzheimers

but now refers to Mount Ephraim House as 'home' and it gives us great comfort to witness the amount of hugs and adoration he receives.
We are now having to come to terms that after a major life-changing medical situation with Mum, she can no longer live independently and our hope is that she too will be able to move to Mount Ephraim House - we have absolutely no hesitation in making this our first and only choice at this stage.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your kind words. We are hoping that we will be able to accommodate as well so that they can still be together.

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Review of
Mount Ephraim House
from Lisa L (Daughter-in-law of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

The manager agreed to take my mother-in-law for emergency respite at very short notice was the best decision we made. My mother-in-law has been very well looked after. The team are caring and attentive to all of my mother-in-law's needs. The family have said that Mum has never looked so well. We are

extremely thankful to the team for the care and support they provide for Mum and the family.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your kind words. We are so pleased that Mum has thrived since her admission to the home and that we were able to help at short notice.

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Review of
Lavender Fields
from Paul M (Son of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

The home arranged for my elderly mother to visit her elder sister in another care home; arranging transport and day care. They hadn't been able to see each other for several years and without the care and support of Lavender Fields this would not have been possible.
My mum has settled into Lavender

Fields very easily and the care provided is exceptional. The staff are always available to assist residents and to help relatives with queries and understanding of the care system.
It is a beautiful care home, with a range of activities and caring staff.
I would highly recommend it.

Reply from Femi Shoyombo, General Manager at Lavender Fields

Dear Paul, thank you so much for your wonderful comment. We are so pleased that we could be of support with your mother's reuniting with her sister and the joy this has brought to the family. I will ensure to share your comment with the staff team.

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Review of
Lavender Fields
from D W (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

We recently had to say goodbye to our lovely mum, shortly before her 103rd birthday, after five years and eight months living in Lavender Fields. Having had a stroke at 97 and the subsequent sale of her beloved house, Mum was really not happy to find herself at Lavender Fields. However, nothing was

too much in order to make Mum feel at home, in her own lovely room, with her own possessions. She gradually adjusted, enjoying the companionship, meals, activities, hairdresser, manicure, FaceTime on her tablet and her visitors. We found the occasional management/relatives meetings to be very useful. The new management is a positive improvement. There are too many wonderful carers to mention individually, save to say that Mum's care, particularly in the latter months was exceptional. Mum was very closely monitored in those last few weeks, and treated with loving care, dignity, compassion and understanding. We are so grateful and we thank you all. We made the right choice with Lavender Fields.

Reply from Femi Shoyombo, General Manager at Lavender Fields

We thank you so much for the kind compliments. We also would like to say a big thank you for letting us be part of your mother's life. We feel privileged.

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Review of
Mount Ephraim House
from J G (Son of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

Mount Ephraim House has been outstanding. The staff are always utterly charming, patient and welcoming. Nothing ever seems to be too much bother, and everyone has a friendly smile. It has been enormously reassuring for us to know that Mum is in such kind, safe and professional hands. I have no reservations

at all in recommending Mour Ephraim House 100%.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your kind words. Our aim is to create a home that is welcoming and homely for all who enter.

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Review of
Mount Ephraim House
from C D (Daughter of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

My mother was anxious on arrival at Mount Ephraim House, but the cheerful and welcoming attitudes of all the staff made the process much easier. As visitors to my mother, we were also made extremely welcome. The whole experience has made it a lot easier for myself than it otherwise would have been.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you for your review. Your comments mean so much to us all. We are pleased that we helped you and your mum have a pleasant experience during her admission process.

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Review of
Lavender Fields
from R B (Son of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

My Mother lived in Lavender Fields for the last 8 months of her life. Once settled she never complained of care, comfort, and those looking after her. She left her home at age 103, I could no longer except she was safe there. I never had any regrets introducing her to Lavender Fields the whole setup.

She did not make life easy for the staff at first naturally she ended up loving them all. I have nothing but thanks and the dignity she was shown when she peacefully went to sleep in her chair was a credit to all involved. Thank you all.

Reply from Devon Baker, Divisional Support Manager at Lavender Fields

Thank you for your review. We are delighted that we were able to be the home that your mother needed and to live up to your expectations and her wishes for her care towards the end of her life.

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Review of
Lavender Fields
from D D (Friend of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

Since Covid I feel that the opportunities for trips out (even short walks) have disappeared. The food on offer every day can be good to very poor, consistency is needed here as with good ingredients recipes can be easily made to be tasty and appetising. The lack of permanent staff and a manager is unsettling

and use of agency staff does not allow residents to build relationships.

Reply from Devon Baker, Divisional Support Manager at Lavender Fields

Thank you for your review, we are sorry that aspects of the service we provide are not meeting your expectations. We are very actively recruiting for care staff and for the role of General Manager, and at all times we have had an experienced manager at an appropriately senior level overseeing the home. We were recently joined by our new Activities Coordinator, and offering our residents more opportunities to go out for trips is a top priority. Our Support Services Manager is working closely with the Activities and Catering teams, along with support from homes and head office staff, to develop these hugely important aspects of our service which have so much impact on residents' quality of life.

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Review of
Mount Ephraim House
from Alastair M (Son of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

My mother and father have been residents in January of 2024 for respite care. The team at Mount Ephraim have taken amazing care of my parents. The care staff, who have looked after them on a day-to-day basis, have been truly exceptional in making them feel safe and respected.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

It was a pleasure to look after your parents for a respite stay and we look forward to them maybe returning for further respite visits.

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Review of
Mount Ephraim House
from Gordon D (Son of Resident) published on 22 December 2023

Submitted via Website • Report

Overall Experience

Mum has been at Mount Ephraim since early November and we could not be more thrilled with the place, the people, the atmosphere, the food - everything. Most importantly, Mum is very happy and is clearly enjoying being amongst all the wonderful people there. She arrived pretty much bed-bound after 4

months recovery from a hospital visit. The manager and her team now have Mum out of bed and moving - such a big step.
Mum continually tells me that everyone is so friendly and helpful and she feels properly at home. As her children, we couldn't be more appreciative and delighted. Thank you.

Reply from Karen Cooper, Registered Manager at Mount Ephraim House

Thank you so much for your kind words. We are so thrilled that we have been able to enhance Mum's wellbeing and we will continue to strive to improve her mobility, to ensure she can enjoy the whole experience of the home.

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Review of
Lavender Fields
from L B (Brother-in-law of Resident) published on 1 November 2023

Submitted via Postal Card • Report

Overall Experience

We were so relieved when Lavender Fields accepted my sister-in-law, she had come from another care home where she had some horrific injuries. She was greeted with open arms by the caring staff.

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Review of
Lavender Fields
from N H (Daughter of Resident) published on 27 October 2023

Submitted via Postal Card • Report

Overall Experience

The care my mother has and continues to receive is exceptional. The staff are amazing and treat my mother with such care and compassion. Nothing is too much trouble and she enjoys being looked after, well fed, and having company. My mother is safe and at peace knowing there is always someone there to

help her. I cannot recommend Lavender Fields enough.

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Review of
Lavender Fields
from M H (Daughter of Resident) published on 26 September 2023

Submitted via Postal Card • Report

Overall Experience

I have found the care exceptional. My mother has been in Lavender Fields for 2 years and I am very happy with the care and we have had some challenging situations.

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Review of
Lavender Fields
from S G (Son of Resident) published on 14 September 2023

Submitted via Website • Report

Overall Experience

It's hard to have confidence in care looking after your loved one (especially after the horrific events my mother suffered in her last care home.)
But I am thrilled to share my heartfelt appreciation for the incredible care now being provided to my mum at Lavender Fields their care and compassion have

helped all of us so much.
The care and compassion shown to all of the residents by all the amazing staff a Lavender Fields is fantastic.
The residents are safe and treated with dignity at all times
The home itself is an amazing place equipped with all the facilities needed.
The care team keep me updated all the time on how my mum is doing and my mum now feels safe and at home there.
There are plenty of activities laid on for the residents.
While visiting my mum in Lavender Fields we always feel loved and welcomed by all of the staff who do anything they can help to support my mum and her family.
Many thanks to all of the amazing staff at Lavender Fields.

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