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Care Homes Owned by Greensleeves Care in Kent

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Greensleeves Care in Kent

Only the locations & reviews in Kent for Greensleeves Care are showing below.

View the details of all 27 locations (with 1501 reviews) owned by Greensleeves Care

Greensleeves Care Locations in Kent (2)

 - Browse 2 Care Homes owned by Greensleeves Care in Kent
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Mount Ephraim House
Mount Ephraim, Tunbridge Wells TN4 8BU 
9.0 27 reviews
Mount Ephraim House, Tunbridge Wells, Kent
"I want to thank the staff at Mount Ephraim House for the effort, and thoughtfulness, that went into providing Christmas Lunch for those…"   Read all 27 reviews
  • from £1,941 / week
  • 57 Rooms
Location Type Care Home

Mount Ephraim House is a leading not-for-profit care home in Tunbridge Wells. Set in a beautifully restored historic building, it offers outstanding residential, dementia, and respite care in a warm, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Lavender Fields
High Street, Seal, Sevenoaks, Sevenoaks TN15 0AE 
8.8 55 reviews
Lavender Fields, Sevenoaks, Kent
"My friend loves to look out of her window and watch the birds. Recently she mentioned that the bird feeders were no longer replenished.…"   Read all 55 reviews
  • from £2,043 / week
  • 75 Rooms
Location Type Care Home

Lavender Fields care home in Seal, Sevenoaks is a modern care home in the leafy area of Seal village, and one of the top rated not-for-profit care homes in Sevenoaks (carehome.co.uk). The home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Greensleeves Care Reviews in Kent (82)

9.5

Greensleeves Care has a Group Review Score of 9.5 (9.516) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Greensleeves Care must have a Review Score.

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Review of

Lavender Fields

from A S (Son of Resident) published on 20 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind staff. Dining room staff so welcoming. Very caring of resident and my mother.
Reply from Lavender Fields, Management team at Lavender FieldsDear A.S,
Thanks very much for your kind sentiment and feedback. We're working hard to ensure that standards are and remain high and are glad this is how you're experiencing it.
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Review of

Mount Ephraim House

from M C (Daughter of Resident) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to thank the staff at Mount Ephraim House for the effort, and thoughtfulness, that went into providing Christmas Lunch for those residents who were having family members joining them in the home. Each family was given a separate round table in the Orangery on the ground floor. It made for a special
and intimate lunch. The service was very good as was the food. All in all a very pleasant experience.
Reply from Gary Nash, Home manager at Mount Ephraim HouseThank you for sharing this it sounds like the day was truly meaningful for you and your family. Im so glad the staff at Mount Ephraim House created an environment where you could enjoy an intimate Christmas lunch together. Having your own table in the Orangery must have made it feel personal and special, and its lovely to hear that both the service and the food added to the experience. Im really pleased it was such a positive and memorable day for you.
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Review of

Lavender Fields

from M M (Husband of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
As stated by cqc totally inadequate in every way
Short staffed poor record keeping bad management
Care plan not drawn up or adhered to
Poor hygiene with little personal care
Food supplied directly by family
Senior carer heard telling resident she couldnt help herself never mind resident
Staff
blarantly fail to see their misgivings
This home should be closed down and management sacked (IN MY OPINION)
Even months after inspection, they are still rared inadequate
Despite having a new building
£2,500 per week for the low standards they produce is disgraceful
Reply from Nicky Cahill, Regional Manager at Lavender FieldsThank you for taking the time to share your further thoughts. We are sorry that your wife's experience continues to cause upset and recognise how important this is to you.
When your concerns were first raised, we carried out a detailed review of care records, staffing information and discussions with the team. This did not identify evidence of neglect, unsafe practice or unmet assessed needs. However, we understand this has not changed how you feel.

For families reading this, residents' safety, dignity and wellbeing are our highest priorities. Care plans are assessed and regularly reviewed, concerns are taken seriously and investigated promptly, and we maintain close oversight of quality and staffing.
We are open about our CQC rating and continue to work with regulators on a structured improvement plan. We welcome open dialogue with residents and families. Our focus remains on providing safe, compassionate and person-centred care to everyone at Lavender Fields.
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Review of

Lavender Fields

from Gill R (Daughter of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff kind and understand and keep me well informed about my mother's state
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Review of

Mount Ephraim House

from S W (Husband of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management suffered from retirement of Manager. Level of personal care maintained at high standard.
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Review of

Lavender Fields

from Ian F (Friend of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend loves to look out of her window and watch the birds. Recently she mentioned that the bird feeders were no longer replenished. When I passed this on to a staff member, it was dealt with promptly and efficiently. The bird feeders are now nearer to her room and always full. Thankyou.
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Review of

Lavender Fields

from A P (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was leaving the home after visiting my mother, when I was told she had just fallen. I rushed back to find 2 staff on the ground floor had very quickly taken control of the situation. One comforted her, the other fetched and constructed a fantastic piece of equipment to raise her off the floor. I can't
fault their care and expertise during this and similar incidents.
While we have been displeased by the lack of a manager and poor leadership over several years, (and hope this will soon be rectified) we cannot fault the care mum has been shown over 6 years.
Reply from Lavender Fields team, team at Lavender FieldsDear AP, thanks for taking the time to share your views. Our staff are the beating heart of our home and it's great to see them recognised. It is also great to see such a clear acknowledgement that, despite the recent challenges, compassionate and responsive care continues to be your experience, and that of so many of our families. We very much appreciate your patience while we return to steady ground.
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Review of

Lavender Fields

from H H (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On a visit to my mother, the care staff were incredibly kind and sensitive to her needs. We especially like the lack of turnover in regular carers - it is obviously a good working environment. Our mum is beautifully cared for - even when she is being frankly 'difficult'. Thank you to all.
Reply from Lavender Fields, team at Lavender FieldsDear HH - many thanks for your kind words. It is our privilege to look after your mother and we're pleased you're happy with how that's going. We will make sure we pass your feedback to the team!
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Review of

Lavender Fields

from M H (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dispite all the mangerial changes and challenges the staff caring for our loved ones treat everyone with the utmost care and compassion including the families sometimes in a difficult situation
This was recently put to the test after my mother had a nasty fall.
The care she and I received in
the days after the fall was exptional. Thank you for looking after us both
Reply from Munashe Makuwaza, Divisional Support Manager at Lavender FieldsThank you for taking the time to share your insights with us. The entire team are working hard to ensure we deliver high quality, compassionate care during a time of change, and we sincerely appreciate your feedback. I am delighted that both you and your mother felt cared for following your mother's fall, we recognise that such instances can be a real time of worry for family members, so I'm pleased you also felt supported. We appreciate your trust in us, and your recognition of the care team which I will be sure to pass on to them.
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Review of

Lavender Fields

from R T (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my parents have been in Lavender Fields care home for 10 months. We have found the care staff to be very friendly, caring, and attentive. As a family, we visit 2 or 3 times a week and my parents, and their rooms, always appear well looked after. Staff have liaised effectively with us about any
concerns that have come up. The meals are of a good standard - we have eaten with Mum and Dad on a few occasions. My Mum, who is cognitively able, speaks highly of the staff. They looked after us especially well when they helped us celebrate my Dad's 90th birthday.
On the downside, Lavender Fields have struggled with recruiting senior managers, and also use quite a few agency staff, which isn't ideal. But day to day, our family's experience of Lavender Fields over the last 10 months has been a good one.
Reply from Tracy Nelson, Divisional Director at Lavender FieldsMany thanks for your kind review, which I will be sure to pass on to the staff team. I'm delighted to hear everything went to plan with your father's birthday celebrations. We are working hard at filling our vacant positions and are confident this will be achieved in the coming months. As ever, please do speak with us should there be anything further we can do to support.
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Review of

Lavender Fields

from K D (Nephew of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My contact with Lavender Fields has been for the past 3 years. In the past 2 years there has been several temp managers. I have seen several members of staff arrive and depart during this period. 3 months ago a new manager was appointed. It now appears that a period of stability has commenced which
is reassuring especially with the closure of a home nearby. I would like to thank all of the staff at the home who always have been so kind and considerate for my relative despite the changes and challenges it is really appreciated. I just hope that the senior management recognise and support their fantastic staff.
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Review of

Lavender Fields

from A W (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Lavender Fields for nearly five years and we have not had any complaints about her care. The staff on her floor have all been caring to her and friendly with us. There seems to have been a lot of problems in setting a permanent head of the home but hopefully the latest will be
good. There have also been some problems with paying the bills but they seem to be satisfactory now.
Reply from Rachel Dadwa-as, General Home Manager at Lavender FieldsThank you so much for your kind and thoughtful review. I'm the new Home Manager here at Lavender Fields, and I truly appreciate you taking the time to share your experience.It's lovely to hear that your mother has been well cared for over the past five years and that our team has been both caring towards her and welcoming to your family. Feedback like yours means a great deal to us, as it reflects the dedication of our staff and the strong relationships we aim to build with residents and their loved ones.I'm also glad to hear that the recent matters with billing have been resolved to your satisfaction. Please know that we're always here to support you and ensure everything runs smoothly.Thank you again for your continued trust and support.
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Review of

Lavender Fields

from L A (Guardian of Resident) published on 14 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I'm am disappointed at the level of care given to my relative. There is no consistency in care a large turn over of staff. Pore and non existent management, no explanations as to high turnover of management. My relative has been in this care come for 2 1/2 years and has spent over £300k on care. We
were told when she entered the home it was a home for life however this is NOT the case. After a stay in hospital due to negligence of staff she has been refused return. Management still a week later have provided no explanation or will even engage with us. All her things are in her room. They are only interested in your money. On the surface it's lovely but they really don't care. Residents are just a cash cow. Avoid at all costs. It's a shame only a bad review will actually get a phone call from management.
Reply from Devon Baker, Divisional Support Manager at Lavender FieldsDear L A,Thank you for sharing your thoughts. Your loved one was an important part of our community and we appreciate how hard this has been.We understand and share your frustration with the hospital discharge. While we aimed to act quickly, the process was disjointed. We're truly sorry for the added stress and have taken steps to prevent this happening again.We were saddened that, after reassessment, we could no longer safely welcome your relative back. As discussed with you, she now requires nursing care we're not registered to provide.Our 'Home for Life' is a financial assurance and applies when a resident's funding runs out. Please accept our apologies if this was ever unclear.We hear your concerns about staffing. We are pleased we now have a strong General Manager in post and continue to strengthen our team.Though this wasn't the ending any of us wanted, we hope that the earlier moments of care remain meaningful.Please let us know if you'd like to talk further.
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Review of

Lavender Fields

from W H (Daughter-in-law of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience with staff has found them caring supportive and friendly. Their tasks carried out efficiently but making sure dignity of resident and comfort are at maximum. They listen and take on board any information we have given to help them converse or understand mum's speech. Any questions we
have had have been answered.
Reply from Devon Baker, Divisional Support Manager at Lavender FieldsThank you for taking the time to post your review, and we are delighted that your experience has been so positive. Our dedicated staff team take pride in supporting our residents and their families with professionalism, warmth and above all a passion for care. Your feedback and appreciation really does matter to all of us.
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Review of

Lavender Fields

from Gary R (Son of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been at Lavender Fields for just over a year. The staff made her very comfortable and as she came to the end of her life they showed enormous affection and care. I cannot express sufficiently how impressed I was. My mother was aged 100 at the time of her passing.
Reply from Devon Baker, Divisional Support Manager at Lavender FieldsThank you very much for your review of our home, it was our privilege to care for your mother and we are delighted that you were happy with the service provided by our team.
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Review of

Mount Ephraim House

from Lizann B (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Mount Ephraim House in April 2024, initially for some respite care. At that point, she was living on her own and struggling to cope without full support around her for daily living. The stay with the team at Mount Ephraim was life-changing, and after having such a lovely break for 3 weeks,
asked if she could stay! Luckily they still had a room available and Mum has settled incredibly well. It is lovely to see how happy she now is. With their care and love, she has improved dramatically in terms of her physical and mental ability with all the wonderful fitness groups, clubs and entertainment that the teams organise on a daily basis. Most importantly, Mum has built a wonderful group of friends amongst both residents and staff. Everyone is incredibly friendly, warm, understanding and supportive and all work so hard to ensure the best home-from-home experience for the residents. I have absolutely no hesitation in recommending Mount Ephraim House.
Reply from Karen Cooper, Registered Manager at Mount Ephraim HouseThank you for your kind words. It is important to us that residents are able to experience as much as possible home from home. Everybody is part of the Mount Ephraim family.
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Review of

Mount Ephraim House

from J A (Partner of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner came to the care home in August these comments are my impressions of views to now a wonderful building overlooking the common, with lovely inside rooms, especially the dining room and lounge and staircase in the old building. Meals to a high standard. Activities every day, I feel as if regular
visitors have been very welcome by the manager and her staff.
Good carers, some with interesting backgrounds. I am now 91, quite fit and am still driving. Should I need a care home, this one would be my choice.
Reply from Karen Cooper, Registered Manager at Mount Ephraim HouseThank you for your kind words. We enjoy welcoming everyone to the home and hope that everyone feels part of the Mount Ephraim family.
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Review of

Mount Ephraim House

from Hazel T (Daughter of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Mount Ephraim House in July 2023 in the second week of them opening after the huge refurb. All the staff have been absolutely amazing with not only Dad but also us as a whole family, especially Mum who has missed Dad terribly. It has taken Dad a long time to settle because of his Alzheimers
but now refers to Mount Ephraim House as 'home' and it gives us great comfort to witness the amount of hugs and adoration he receives.
We are now having to come to terms that after a major life-changing medical situation with Mum, she can no longer live independently and our hope is that she too will be able to move to Mount Ephraim House - we have absolutely no hesitation in making this our first and only choice at this stage.
Reply from Karen Cooper, Registered Manager at Mount Ephraim HouseThank you so much for your kind words. We are hoping that we will be able to accommodate as well so that they can still be together.
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Review of

Mount Ephraim House

from Lisa L (Daughter-in-law of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager agreed to take my mother-in-law for emergency respite at very short notice was the best decision we made. My mother-in-law has been very well looked after. The team are caring and attentive to all of my mother-in-law's needs. The family have said that Mum has never looked so well. We are
extremely thankful to the team for the care and support they provide for Mum and the family.
Reply from Karen Cooper, Registered Manager at Mount Ephraim HouseThank you for your kind words. We are so pleased that Mum has thrived since her admission to the home and that we were able to help at short notice.
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Review of

Lavender Fields

from Paul M (Son of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home arranged for my elderly mother to visit her elder sister in another care home; arranging transport and day care. They hadn't been able to see each other for several years and without the care and support of Lavender Fields this would not have been possible.
My mum has settled into Lavender
Fields very easily and the care provided is exceptional. The staff are always available to assist residents and to help relatives with queries and understanding of the care system.
It is a beautiful care home, with a range of activities and caring staff.
I would highly recommend it.
Reply from Femi Shoyombo, General Manager at Lavender FieldsDear Paul, thank you so much for your wonderful comment. We are so pleased that we could be of support with your mother's reuniting with her sister and the joy this has brought to the family. I will ensure to share your comment with the staff team.
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Awards / Recognitions (11)

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