Care Home Owned by Hallmark Luxury Care Homes in Berkshire

and helpful. I was introduced to Lorraine and offered a drink. She was very interested in Mum's family history, likes, dislikes , health and current needs. I was given an extensive tour and introduced to several members of staff and patients. I was allowed the time and respect to observe, ask questions throughout. To be honest I could not fault anything. What a wonderful care home that truly puts everything into making the residence stay dignified, enjoyable, entertaining, engaging and interesting. I would have no hesitation in passing Mum into their gentle care.

and an active support group for relatives of residents with dementia has proved invaluable. The aim is to make both residents, relatives and staff feel part of the wider Alexandra Grange family, adding to AG being a warm, caring and professionally run home.

- both one-to-one and also in regular relatives meetings.
My mum speaks very highly of the care she receives and enjoys the social environment created by the team.

residential or dementia care. I have to give them 10/10 on everything!

her loss of function and appetite. For an extended period, she was immobile and relied on being placed in a wheelchair to join other residents in the communal areas.

and other members of the family were always made to feel most welcome and never a nuisance. The home was always spotless, tidy and well-presented and there were always plentiful supplies of coffee, tea and cake in the cafe. Mum loved having her hair and nails done every week and this really cheered her up, as did the weekly visit from babies and toddlers. She received excellent medical attention throughout, with weekly opportunities to see a doctor. Alexandra Grange was Mum's choice of home, and I feel that it was a wise and sensible one.

happen monthly. Most weeks there is a mums and babies session that residents look forward to. Trips out for residents though are rather few and far between. Something that could most definitely be improved. The food is excellent and family members and friends can have meals with residents- at a cost. Residents are encouraged to bring items from home to personalise their rooms. This is a care home, not a nursing home which means that complex care needs can't always be met as a resident ages further. The home is reasonably well led and a GP visits weekly. The home offers hairdressing, nail care and podiatry included in the fees. There is also dental care available with a visiting hygienist (extra cost).

as I could hope for. Thanks.

an individual, respected and valued. The staff are excellent and provide excellent care. The food, facilities and activities are all good.
My cousin's health has improved since she moved into Alexandra Grange, and there is excellent support from the doctors and other staff from the Health Centre.
As well as my relative's care, family and friends feel welcome when visiting. As my cousin's next of kin and Attorney, my questions or concerns are always listened to and given a positive, helpful and timely response.
I'd be happy to be in Alexandra Grange myself if I needed care though hopefully not for a few years yet.

any queries. The facilities are great, and Mum loves to have her hair and nails done each week. All in all, the some is a great place and more like a hotel than a home.

straightforward and easy for me to prepare. My father had previously spent four weeks in a different home as part of a hospital discharge package and had not had a good experience, so was wary. However, it was very different at Alexandra Grange in all aspects, and I had no qualms about leaving him there.
He was made very welcome and said that the facilities and staff were excellent. Everyone was so kind, and nothing was too much trouble. He took part in some of the activities, which was good to hear. Sometimes, the food was not quite as the menu suggested. I hope to be able to use the home again for respite.