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Care Home Owned by Hallmark Luxury Care Homes in Berkshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hallmark Luxury Care Homes in Berkshire

Only the locations & reviews in Berkshire for Hallmark Luxury Care Homes are showing below.

View the details of all 22 locations (with 2323 reviews) owned by Hallmark Luxury Care Homes

Hallmark Luxury Care Homes Locations in Berkshire (1)

 - Browse 1 Care Home owned by Hallmark Luxury Care Homes in Berkshire
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Hallmark Alexandra Grange
Oaklands Drive, Wokingham RG41 2SA 
9.8 117 reviews
Hallmark Alexandra Grange, Wokingham, Berkshire
"Booked lunch in the gardenroom through Lorna for 5 people It was fabulous, they set the table, provided drinks, cutlery, serviettes, and…"   Read all 117 reviews
  • from £1,720 / week
  • 58 Rooms
Location Type Care Home

Nestled in the heart of Wokingham, Hallmark Alexandra Grange is a place where residents can thrive. This 58-bed luxury home offers luxury with a homely touch while providing award-winning ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Hallmark Luxury Care Homes Reviews in Berkshire (117)

9.8

Hallmark Luxury Care Homes has a Group Review Score of 9.8 (9.811) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hallmark Luxury Care Homes must have a Review Score.

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Review of

Hallmark Alexandra Grange

from Anne W (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As shown below, I feel Alexandra Grange is an excellent home for my mother. The care she gets has contributed to her longevity of life. I always enjoy visiting. The staff are cheerful and caring (towards me as well!). We made the right decision a year ago. Mum has settled and is content. She talks about
her friendships with other residents and some of the activities she enjoys. I know she is safe and comfortable - a huge relief. I no longer feel responsible for her care. Nor do I worry about her. Great.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeThank you so much for your lovely review, we're so pleased that you now have peace of mind and we love having your mother here with us at AG.
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Review of

Hallmark Alexandra Grange

from Andrew P (Son of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my 99-year old father, no complaints! He is very happy here.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeWe're thrilled to have your father here with us as part of the AG family. Thank you for the lovely review, which will be shared with the team
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Review of

Hallmark Alexandra Grange

from Helen F (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Booked lunch in the gardenroom through Lorna for 5 people
It was fabulous, they set the table, provided drinks, cutlery, serviettes, and crockery. I just took in the food. Excellent service from all, including Lorna at reception and Ellie for the day, all the tables, etc.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeWe're so pleased that you had a pleasant dining experience with us, thank you so much for your kind feedback.
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Review of

Hallmark Alexandra Grange

from Nikki E (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went into Alexandra Grange last October to be with my mum. Unfortunately mum passed away at the beginning of December. Dad was going to leave Alexandra Grange, but at the last minute, decided he wanted to stay. He had made many friends, not only with the lovely staff, but also many other residents.
Dad is certainly kept busy with the many activities on hand and always enjoys meeting family and old friends for a drink in the coffee shop. He is certainly being looked after and looks very well for his 91 years.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeThank you so much for your kind words, they mean a great deal to us and it's our privilege to support your father who is such a cherished member of the AG family.
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Review of

Hallmark Alexandra Grange

from Emma C (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alexandra Grange is a community where all personalities are catered for and nurtured
The staff treat the residents with respect and care enabling them to pursue interests and take up new ones
A very good activity programme is in place with frequent extra events eg the 15 th anniversary of the home
where mum and I and my husband enjoyed delicious food and cake and mum loved the live saxophonist.
They have live music every week
Rooms and en-suites are cleaned extremely well and laundry is done with care
Mum could visit a hairdressers in the home every week and have her nails done too
From the cheery welcome at reception to all staff family members become part of the Alexandra Grange community too.
The food is exceptional and mum loved it the chefs went over and above for the residents
You can visit at any time and when residents are not well the staff are amazing
I can highly recommend
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeEmma, thank you ever so much for such a glowing review, it's very kind of you. It means a lot to us that you feel so positively about Alexandra Grange and everything we offer here.
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Review of

Hallmark Alexandra Grange

from Geraldine N (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care home! They truly care for their residents. The staff are engaged and find time to focus on the residents and support the families . Mum had dementia and Parkinson's so she needed a lot of support.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeThank you so much for taking the time to leave such a lovely review, which will be shared with the team. We're so pleased that you're part of the Alexandra Grange family.
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Review of

Hallmark Alexandra Grange

from M C (Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the other residents and activities.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeThank you for your kind words. It's a pleasure to have you with us as part of the AG family.
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Review of

Hallmark Alexandra Grange

from Laurie C (Husband of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife of 60 years joined Alexandra Grange in August , with Vascular Dementia having been living at home with it for three and a half years. I chose this home after a careful review of a number of homes in the area. I am very pleased I did. Alexandra Grange, is a well managed home,with a care staff
that are really responsive to the needs of the residents and show real empathy when interacting with both them and their families. The home is always warm, kept in super clean condition, and the food menu ( which is sent to families weekly) is varied and healthy. There is daily activity arranged for the residents,again well planned and executed,.My wife has needed medical attention a number of times this has always been actioned promptly,with a call out Doctor if needed, and I have been kept up todate
It's a big decision to move a loved one into care , but I will always remember my wife saying ,unprompted one day "I like it here".that made me feel so pleased with that decision.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeThank you so so much for your kind and detailed review, Laurie. It is an honour that you chose us to support your wife here at Alex. We know it's a massive decision and the fact you feel so positively and trust us really makes us feel very proud. Thank you for being part of our family.
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Review of

Hallmark Alexandra Grange

from Brenda B (Wife of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband joined Alexandra Grange in October 2025 as a permanent resident. Having experienced another home for respite care I have been impressed with how attentive the staff are, how clean the home is and the quality and choice of the food. Everyone is welcoming and helpful. My husband has settled
in very well. We both feel that we couldn't have found any where that would better Alexandra Grange.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeIt's been our pleasure and honour supporting Malcolm and having you both part of the Alexandra Grange family, we're so pleased he has settled so well. Thank you for your kind words which we will share with the team.
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Review of

Hallmark Alexandra Grange

from Carolyn H (Daughter of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited the care home to see whether it would be a place my mother would like for her final dementia journey.
What I saw and heard was way beyond my expectations. Firstly the building itself was spotlessly clean and welcoming. The decor was calming, bright and homely. The receptionist was friendly
and helpful. I was introduced to Lorraine and offered a drink. She was very interested in Mum's family history, likes, dislikes , health and current needs. I was given an extensive tour and introduced to several members of staff and patients. I was allowed the time and respect to observe, ask questions throughout. To be honest I could not fault anything. What a wonderful care home that truly puts everything into making the residence stay dignified, enjoyable, entertaining, engaging and interesting. I would have no hesitation in passing Mum into their gentle care.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeCarolyn, what an an absolutely heartfelt review. We thoroughly enjoyed reading your words about your recent visit and I'm so pleased that you went away with such a good impression of the home and team. We pride ourselves on the high standards of service, care and environment which we offer here at Alexandra Grange and it would be our pleasure to have Mum with us.
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Review of

Hallmark Alexandra Grange

from Tim D (Son of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly easy to visit when convenient and a pleasant environment. It's a happy place and not sterile like some others homes locally. Rooms are light bright and spacious. Service users are encouraged to eat with others rather than in there room and there's a good cross section of activities
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeThank you so much for your kind words about Alexandra Grange. It was a pleasure to care for your mother following her hospital stay. Please do get in touch if you need any further support in the future.
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Review of

Hallmark Alexandra Grange

from Liz M (Wife of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's Alexandra Grange staff from every department work jointly to ensure the needs and well-being of residents are met in a friendly and supportive way. Regular management meetings held for both residents and relatives encourage feedback and inclusion. The well-being of relatives is of equal importance,
and an active support group for relatives of residents with dementia has proved invaluable. The aim is to make both residents, relatives and staff feel part of the wider Alexandra Grange family, adding to AG being a warm, caring and professionally run home.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Alexandra GrangeThank you so much for your kind words, which I will share with the team. It's our pleasure to have you as part of the AG family.
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Review of

Hallmark Alexandra Grange

from D L (Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that all the help I need is is given kindly and gently. The whole team is excellent.
Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra GrangeThank you for your fantastic review and your positive feedback about the team. We are so pleased to hear that you have settled well into Alexandra Grange and feel at home.
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Review of

Hallmark Alexandra Grange

from P P (Son of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has now been a resident on the Dementia floor for over 6 months.
She has settled in very well and her quality of life has been enhanced by the care provided by the team at Alexandra Grange.
The staff are friendly and approachable.
Feedback is encouraged on all aspects of the care provided
- both one-to-one and also in regular relatives meetings.
My mum speaks very highly of the care she receives and enjoys the social environment created by the team.
Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra GrangeThank you for our review. It has been lovely to get to know mum and see her settle so well.
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Review of

Hallmark Alexandra Grange

from A S (Sister of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremly happy with the care given to my sister during her 20-month stay.
Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra GrangeThank you for your review and for your kind words. It was lovely to get to know you as a family.
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Review of

Hallmark Alexandra Grange

from D H (Son of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had an extended stay (over a year) in Alexandra Grange. She received exemplary care which was challenging given her advanced Semantic Dementia, a horrible progressive disease where the brain slowly loses function.
The staff were very professional and kept my mother clean and well fed, despite
her loss of function and appetite. For an extended period, she was immobile and relied on being placed in a wheelchair to join other residents in the communal areas.
Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra GrangeThank you so much for your review and for your kind words.
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Review of

Hallmark Alexandra Grange

from Sarah S (Daughter of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Alexandra Grange for the last, quite difficult months of her life. From the very beginning, I felt fully supported by the staff who made this difficult journey so much more bearable. Communication was excellent, care was delivered with the utmost kindness and sensitivity and myself
and other members of the family were always made to feel most welcome and never a nuisance. The home was always spotless, tidy and well-presented and there were always plentiful supplies of coffee, tea and cake in the cafe. Mum loved having her hair and nails done every week and this really cheered her up, as did the weekly visit from babies and toddlers. She received excellent medical attention throughout, with weekly opportunities to see a doctor. Alexandra Grange was Mum's choice of home, and I feel that it was a wise and sensible one.
Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra GrangeWhat a fantastic review, thank you so much for your kind words. It is lovely to read the whole team receiving recognition for their hard work.
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Review of

Hallmark Alexandra Grange

from Wendy P (Daughter of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum (who recently passed away) lived at Alexandra Grange for over a year. The staff at the home are a great team who strive to give residents the best possible life. There is a weekly set of activities ranging from art, flower arranging, board games and baking. Days themed around different countries
happen monthly. Most weeks there is a mums and babies session that residents look forward to. Trips out for residents though are rather few and far between. Something that could most definitely be improved. The food is excellent and family members and friends can have meals with residents- at a cost. Residents are encouraged to bring items from home to personalise their rooms. This is a care home, not a nursing home which means that complex care needs can't always be met as a resident ages further. The home is reasonably well led and a GP visits weekly. The home offers hairdressing, nail care and podiatry included in the fees. There is also dental care available with a visiting hygienist (extra cost).
Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra GrangeThank you for your feedback. It was lovely to get to know Mum during the time she lived at Alexandra Grange. She had a lovely sense of humour, always with smiling, she really enjoyed the activities, particularly drawing and painting and she was so talented as well.
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Review of

Hallmark Alexandra Grange

from S W (Son of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had a month of respite back in August, it was a clear favourite of my mum's when returning for a full-time care position. Nice welcome and the staff were pleased to see Mum. This helps enormously with the transition from home. All staff seem caring, and easy to deal with and Mum seems as settled
as I could hope for. Thanks.
Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra GrangeThank you for your feedback and thank you for choosing us as a permanent home for Mum. It is nice to hear that you all felt welcome, it has been so lovely to have Mum back with us.
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Review of

Hallmark Alexandra Grange

from G C (Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have made friends here and I'm very happy and content. The carers are very caring and supportive.
Reply from Sandra Patricio, Customer Relationship Manager at Hallmark Alexandra GrangeThank you for your review of Alexandra Grange and your positive feedback regarding the team. It's so lovely to receive such a great review directly from one of the residents.
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Awards / Recognitions (29)

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