Care Homes Owned by Hallmark Luxury Care Homes in Berkshire

My husband has been in Alexandra Grange for 8 months and settled in very quickly. It feels like home, staff very friendly and there are lots of activities (although he doesn't join in).

I have lived here for just over a year, and I find it very comfortable. Everything is so nice, well done. All the staff are pleasant and efficient. I have been a Senior Nursing Officer in my career, so I know what I am talking about, and I like what I see.

This is a very happy place to live. The staff are excellent without exception. There are activities and entertainment for all abilities. Visitors are most welcome. So that our families feel happy for us.

During my stay, the staff have been caring and helpful at all times. I am very happy here.

Really comfortable and happy here.

Our family was celebrating my mum's 96th birthday. It was our sincere thanks, it was made especially better by the receptionist, who was lovely as usual. Laurna made it wonderful.

The staff member who ensured mum (Mary) looked 'party ready'. We are so grateful.

Keep it up.

This is the best care home I have come across. The thing I love the most is the personal, family, and community feel it has. All the staff seem to have such personal knowledge of the residents and take time to talk to them. The cage at the entrance gives a lovely, vibrant atmosphere, and it's lovely to connect with others in there. My mum is very well cared for and always seems happy.

As shown below, I feel Alexandra Grange is an excellent home for my mother. The care she gets has contributed to her longevity of life. I always enjoy visiting. The staff are cheerful and caring (towards me as well!). We made the right decision a year ago. Mum has settled and is content. She talks about her friendships with other residents and some of the activities she enjoys. I know she is safe and comfortable - a huge relief. I no longer feel responsible for her care. Nor do I worry about her. Great.

Excellent care for my 99-year old father, no complaints! He is very happy here.

It was fabulous, they set the table, provided drinks, cutlery, serviettes, and crockery. I just took in the food. Excellent service from all, including Lorna at reception and Ellie for the day, all the tables, etc.

Dad went into Alexandra Grange last October to be with my mum. Unfortunately mum passed away at the beginning of December. Dad was going to leave Alexandra Grange, but at the last minute, decided he wanted to stay. He had made many friends, not only with the lovely staff, but also many other residents. Dad is certainly kept busy with the many activities on hand and always enjoys meeting family and old friends for a drink in the coffee shop. He is certainly being looked after and looks very well for his 91 years.

I can highly recommend

An excellent care home! They truly care for their residents. The staff are engaged and find time to focus on the residents and support the families . Mum had dementia and Parkinson's so she needed a lot of support.

I like the other residents and activities.

It's a big decision to move a loved one into care , but I will always remember my wife saying ,unprompted one day "I like it here".that made me feel so pleased with that decision.

What I saw and heard was way beyond my expectations. Firstly the building itself was spotlessly clean and welcoming. The decor was calming, bright and homely. The receptionist was friendly and helpful. I was introduced to Lorraine and offered a drink. She was very interested in Mum's family history, likes, dislikes , health and current needs. I was given an extensive tour and introduced to several members of staff and patients. I was allowed the time and respect to observe, ask questions throughout. To be honest I could not fault anything. What a wonderful care home that truly puts everything into making the residence stay dignified, enjoyable, entertaining, engaging and interesting. I would have no hesitation in passing Mum into their gentle care.

Friendly easy to visit when convenient and a pleasant environment. It's a happy place and not sterile like some others homes locally. Rooms are light bright and spacious. Service users are encouraged to eat with others rather than in there room and there's a good cross section of activities

It's Alexandra Grange staff from every department work jointly to ensure the needs and well-being of residents are met in a friendly and supportive way. Regular management meetings held for both residents and relatives encourage feedback and inclusion. The well-being of relatives is of equal importance, and an active support group for relatives of residents with dementia has proved invaluable. The aim is to make both residents, relatives and staff feel part of the wider Alexandra Grange family, adding to AG being a warm, caring and professionally run home.