Care Homes Owned by Hallmark Luxury Care Homes in Bath & North East Somerset

I am a GP + visit many care homes! I've been very impressed by Midford Manor from the first visit, the staff are exceptional + have gone above + beyond to make my father feel welcome + integrated. The rooms are very well appointed + thankfully do not have that "clinical" feel. Dad is happy + it is a great relief to know that he's safe + extremely well looked after. I have every faith in Midford Manor.

6) Overall cannot say a bad thing about Midford

Thank you very much for all you have done and continue to do for my family.

My husband was on Pulteney floor and the GM recommended he move to Gainsborough. The move was achieved without fuss and he has settled well. The staff are helpful, kind and courteous, very professional. He is more engaged with both staff and residents. He enjoys the men only lunch and always eats well. He sleeps well. The staff always greet him by name and try to make him comfortable

Staff are friendly and always on hand. Caring atmosphere. Fun too!!

I have thoroughly enjoyed my stay here. I have worked in the care profession most of my working life, and this facility is by far the best I have come across. The staff can never do enough for you. There is so much always going on. There is the cinema, 2 bars, hairdressers, nail staff, massage and therapy, coffee shop, outings, and a beautiful garden. It is literally like a hotel, and everyone is happy.

Would I return to Midford Manor? Yes, certainly.

My loved one is exacting in their standards, and can be a challenging temperament to deal with. They did not want to participate in most activities, it's just not in their nature. However, the team at Midford Manor worked quickly to understand their personality, likes and dislikes and took enormous effort to adapt to care for them as an individual personality, with respect and warmth. I can not express how much our family appreciated this. Genuinely 5 stars.

Midford Manor is an excellent home. It has been a huge transition for my mum to leave her home of 50 years to go into a home. The team were excellent, providing information, pre-visit and a nice tour. On entry, my mum could at times be challenging and all the team were amazing with her. This has continued, and she is now settled and very happy. She loves most the activities from trips out, church services, games, entertainment and especially the babies who visit. Well done Midford Manor, you have got it right!

It is early days as my mother is only just settling. She is easily confused by a confusing company. Staff very welcoming and good with the dementia residents.

Exceptionally friendly and competent staff. I am provided with all the necessary information, which is very comforting as I live abroad. The staff is very caring and does everything to make people feel safe and comfortable. The rooms are well furnished, practical and tasteful. It feels more like a well run hotel than a care home. The garden is also very well kept and enjoyable. We like to stroll around there whenever the weather is good enough for it.

Welcoming atmosphere for visitors.

The care at Midford is wonderful. Very patient and understanding.

Whenever I see staff and residents, the staff are engaged and respectful with residents. The facilities are clean, well furnished and decorated and are enjoyable to spend time in. The activities are engaging, and the food is delicious and varied.

Midford Manor is in a class of its own! My mum stayed here for 4 weeks for respite care and the care, support and attention she received was absolutely brilliant. The best part about Hallmark Care Homes is the way that the staff make everyone feel part of the family: residents, relatives and guests are all treated with warmth and kindness.

The staff are second to none - you cannot fault their wonderful support and care. However, Hallmark does not reflect the fees in the services provided. Initially, my parents received expensive gifts on special occasions; now, it's a cheaper gift. The food is often good, but not always. The activities are good, but their budget has been cut. I will always recommend the amazing staff, but there has been a high staff turnover since it opened because Hallmark does not support individuals as they should. Care is a pressured industry, so more support to employees should be given by Hallmark - the individuals feel expendable, leaving residents more confused by constant staff changes.

Since meeting the CRM, (my sister and I) have been really impressed with the kindness and professionalism of all the staff we have met. The welcoming and friendly approach of the carers and their reassurance towards all the residents they meet, as well as visitors, creates a lovely atmosphere for our loved one to live in.

My husband broke his femur at the beginning of October after 2 weeks in hospital, followed by 8 weeks in a community hospital. He wasn't getting any better, and we decided that he had a better chance of recovery in your care home. Unfortunately, at the age of 89l recovery was not possible, and he died peacefully despite the excellent care he received at Midford Manor.

Mum moved to Midford Manor in June 2024 as she needed more help and support. We have been so impressed with the wonderful care and support that the whole team have given Mum. Every member of the Midford team work so hard for every resident all of the time.

In July this year, I was relatively fit, healthy and able to live alone. Then without warning, I developed a painful condition that slowly affected my joints and muscles. Suddenly I needed help. Midford Manor Care Home, Bath offered Respite Care and I was welcomed into their happy community. A care home was not something that I had envisaged that I would need for a few years, but my apprehension was unfounded. For a start, it is a modern version of a care home - a bright positive, yet calm, environment with staff to support you in any way you need it. Cafes for meeting up, a cinema to relax in, a gym with a resident physio to guide you through helpful exercises to get muscles working again. A beautiful garden for gentle walks. A chef to produce tempting meals. My stay at Midford contributed hugely to my recovery and ability to return home to live independently again. It has been a very humbling experience due to the kindness and understanding of all the staff. Thank you all so much.