Care Homes Owned by Hallmark Luxury Care Homes in Bath & North East Somerset

I cannot fault the care Midford Manor gave my mother during her final two years of her life. The nursing team were exceptional, the auxiliary staff kept the home clean and the atmosphere friendly. The communal cafe was always lively and chatty. And when the end sadly came, support was as warm as can be expected

My mum has been staying at Midford Manor and, quite simply, it is a very special place.

The team are nothing short of amazing. From the moment my mum arrived, they have shown her kindness, dignity and genuine compassion. They have also been incredibly supportive of me and my family, keeping us informed, answering questions and giving us complete confidence that she is being cared for as an individual, not just a resident.

The home itself is beautiful, comfortable and welcoming, but what truly sets Midford Manor apart is its people. There is a warmth and humanity throughout the home that you feel the moment you walk through the door. Nothing ever seems too much trouble, and every member of the team goes above and beyond to make residents and their families feel supported.

At a time that has been incredibly difficult for our family, Midford Manor has provided not only excellent care, but also comfort, reassurance and kindness when we needed it most.

This is a truly caring place. The staff is amazingly friendly and cannot do enough to make you and your loved one feel welcome and comfortable. The surroundings are beautiful and it feels like an 5 star hotel. All fittings and fixtures have been chosen with great consideration and the colour scheme is elegant and restful. The food is excellent (and you can stay for lunch or dinner to experience it yourself), and the meals well balanced. It is spotlessly clean, both the common areas and the private bedrooms, which are tastefully decorated. The staff work hard to include the residents in the activities provided and socialise with each other. I cannot fault it.

I am a GP + visit many care homes! I've been very impressed by Midford Manor from the first visit, the staff are exceptional + have gone above + beyond to make my father feel welcome + integrated. The rooms are very well appointed + thankfully do not have that "clinical" feel. Dad is happy + it is a great relief to know that he's safe + extremely well looked after. I have every faith in Midford Manor.

6) Overall cannot say a bad thing about Midford

Thank you very much for all you have done and continue to do for my family.

My husband was on Pulteney floor and the GM recommended he move to Gainsborough. The move was achieved without fuss and he has settled well. The staff are helpful, kind and courteous, very professional. He is more engaged with both staff and residents. He enjoys the men only lunch and always eats well. He sleeps well. The staff always greet him by name and try to make him comfortable

Staff are friendly and always on hand. Caring atmosphere. Fun too!!

I have thoroughly enjoyed my stay here. I have worked in the care profession most of my working life, and this facility is by far the best I have come across. The staff can never do enough for you. There is so much always going on. There is the cinema, 2 bars, hairdressers, nail staff, massage and therapy, coffee shop, outings, and a beautiful garden. It is literally like a hotel, and everyone is happy.

Would I return to Midford Manor? Yes, certainly.

My loved one is exacting in their standards, and can be a challenging temperament to deal with. They did not want to participate in most activities, it's just not in their nature. However, the team at Midford Manor worked quickly to understand their personality, likes and dislikes and took enormous effort to adapt to care for them as an individual personality, with respect and warmth. I can not express how much our family appreciated this. Genuinely 5 stars.

Midford Manor is an excellent home. It has been a huge transition for my mum to leave her home of 50 years to go into a home. The team were excellent, providing information, pre-visit and a nice tour. On entry, my mum could at times be challenging and all the team were amazing with her. This has continued, and she is now settled and very happy. She loves most the activities from trips out, church services, games, entertainment and especially the babies who visit. Well done Midford Manor, you have got it right!

It is early days as my mother is only just settling. She is easily confused by a confusing company. Staff very welcoming and good with the dementia residents.

Exceptionally friendly and competent staff. I am provided with all the necessary information, which is very comforting as I live abroad. The staff is very caring and does everything to make people feel safe and comfortable. The rooms are well furnished, practical and tasteful. It feels more like a well run hotel than a care home. The garden is also very well kept and enjoyable. We like to stroll around there whenever the weather is good enough for it.

Welcoming atmosphere for visitors.

The care at Midford is wonderful. Very patient and understanding.

Whenever I see staff and residents, the staff are engaged and respectful with residents. The facilities are clean, well furnished and decorated and are enjoyable to spend time in. The activities are engaging, and the food is delicious and varied.

Midford Manor is in a class of its own! My mum stayed here for 4 weeks for respite care and the care, support and attention she received was absolutely brilliant. The best part about Hallmark Care Homes is the way that the staff make everyone feel part of the family: residents, relatives and guests are all treated with warmth and kindness.

The staff are second to none - you cannot fault their wonderful support and care. However, Hallmark does not reflect the fees in the services provided. Initially, my parents received expensive gifts on special occasions; now, it's a cheaper gift. The food is often good, but not always. The activities are good, but their budget has been cut. I will always recommend the amazing staff, but there has been a high staff turnover since it opened because Hallmark does not support individuals as they should. Care is a pressured industry, so more support to employees should be given by Hallmark - the individuals feel expendable, leaving residents more confused by constant staff changes.

Since meeting the CRM, (my sister and I) have been really impressed with the kindness and professionalism of all the staff we have met. The welcoming and friendly approach of the carers and their reassurance towards all the residents they meet, as well as visitors, creates a lovely atmosphere for our loved one to live in.