Hallmark Luxury Care Homes in Surrey | 2 Care Homes

Review of
Hallmark Lakeview
from S F (Friend of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

Great home. Brilliant team.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your kind review and feedback which we will share with the team.

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Review of
Hallmark Lakeview
from J H (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

I always feel Mum is loved and cared for by the staff. It's reassuring to know she is in good hands.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your lovely feedback regarding the care your mother receives at Lakeview - its our pleasure and honour to care for her.

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Review of
Hallmark Lakeview
from A G (Daughter-in-law of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

My husband and I visited Lakeview to enquire about respite care for my mother-in-law, who has been finding it difficult to live independently while recovering from an infection. From our first telephone enquiry, through our initial and subsequent visits, we were met with kindness and understanding by

everybody that we came into contact with. For now, she has decided that she would like to explore whether she can be supported to stay in her own home, but from everything we saw Lakeview seems a wonderful home for supported living.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

It was our pleasure to meet you all and thank you so much for your kind words. We're also pleased that you have something sorted for your mother in law but please do get in touch if anything changes.…read more

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Review of
Hallmark Banstead Manor
from Len G (Son of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

My mother was looked after in an amazing fashion by all the staff at Banstead Manor. They were attentive and friendly. They took the time to understand her requirements and provided the services required to make her as comfortable as possible. The respect they gave her was remarkable.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your review. We are proud to have been able to take care of your mum and create a warm and welcoming environment for her. Your kind words mean a lot to everyone involved in her…read more

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Review of
Hallmark Lakeview
from B P (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

My dad had 9 weeks at care view while he was waiting for a room at a care home at Kew in Wimbledon. The admission to Lakeview quite honestly saved dad and the family after a long hospital admission where he had been critically ill and was no longer safe to go back home. Every member of staff from carer

to nurse to activities co-ordinator to kitchen staff to receptionist were so attentive to dad and treated him like a member of their own family. My dad was shy and introvert but they managed to engage him in activities to keep him stimulated. They even baked him a huge cake and celebrated his birthday the day after he arrived. Any emails and queries I raised were answered promptly and the atmosphere of the home was very positive and uplifting. Highly recommend.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

It was truly wonderful to have your father with us while he awaited his move to our sister home in London. Your kind feedback about our home and the care he received means so much to us, and we'll be…read more

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Review of
Hallmark Lakeview
from C P (Respite Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

Everybody was so kind and helpful. Nothing seemed too much trouble.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

It was our pleasure to support you through your post surgery recovery and thank you for your lovely feedback which I will share with the team.

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Review of
Hallmark Banstead Manor
from Janine C (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report

Overall Experience

As soon as my Mum arrived at Banstead Manor Care Home, after having a stroke, we knew she was in safe hands. She was very apprehensive initially, but soon got to know the Staff and became confident that they were doing the very best for her. Mum spent 3 months at the Home and in that time, she became

stronger, chatty once again and her sense of humour returned. She enjoyed the food and was always happy to pop into the Coffee Shop with family members, During her stay, it became a home from home and by the end of the 3 months, Mum had regained her confidence and was able to return home. I would just like to say a Big Thank You to all the Staff who made Mum's stay a very pleasant experience. We will be eternally grateful to Banstead Manor. They helped to make a very upsetting and distressing time a happy and stress free time.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your lovely review. It was a pleasure to care for your mum and watch her improve enough to go back to her beloved home, and get to know you all as a family. Wishing you all the…read more

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Review of
Hallmark Lakeview
from S P (Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

Very, very friendly team.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words about the team. It is our pleasure to have you as part of the Lakeview family.

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Review of
Hallmark Banstead Manor
from G W (Son of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

The level of nursing care which my Father received was excellent. The local GP is excellent. Unfortunately, as he was bed bound, he could not take part in any of the social activities on offer, but, he really appreciated the comfort and kindness given to him. He was kept clean and always had freshly

laundered clothing .The meals at Banstead Manor are carefully prepared and the home is kept cheerful and bright at all times.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Good afternoon and thank you for your kind words. It was an honour to care for your father, and the team on our nursing community are touched by your messages of thanks.

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Review of
Hallmark Lakeview
from Steven B (Son of Resident) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

Have been visiting for over a year now, and every time, Lakeview has been very welcoming, with the staff available to assist and provide advice. Most residents I have met are happy, but new ones want to go home. Perfectly natural. I give this home 9/10, as sometimes the car park is full.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for taking the time to review Lakeview Care Home. We appreciate your comments and it is our pleasure to support your loved one. We hope the new car park extension makes parking a…read more

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Review of
Hallmark Lakeview
from P A (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report

Overall Experience

Lakeview is a wonderful care home. The staff and management team are all so kind and caring towards residents and take great care of my Dad. The activities team organise lots of engaging events tailored to residents interests and physical abilities. The grounds and the home are beautifully maintained

and residents enjoy the gardens. The catering team put on lovely menus daily and carer for all the in house events, such as parties and seasonal celebrations. There is always something going on. We are so grateful to all the team for all the care and assistance they give to my Dad who is very happy here.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for such positive feedback. I will ensure your comments are passed onto the team, who I know will be so pleased. We are so honoured to care for your father, thank you for trusting us…read more

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Review of
Hallmark Lakeview
from M C (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report

Overall Experience

I am extremely happy with every aspect of care given to my father. Each and every one of the staff cares about his individual needs, the level of care is second to none. The standards are of the highest quality and the home is managed expertly along with the team of caring, professional and friendly

staff. The rooms are comfortable and personalised and the activity schedule and menus are both engaging and excellent. I would not hesitate to recommend Lakeview Care Home.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words, I will ensure they are passed onto the team. It is our privilege to care for your father and we're so thankful you chose Lakeview for him.

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Review of
Hallmark Lakeview
from H C (Wife of Resident) published on 22 April 2025 Submitted via Postal Card • Report

Overall Experience

I am really pleased we chose Lakeview as a home for my husband, he has been very well cared for on the dementia floor. The staff are so welcoming and kind and always keep me informed of any issues or changes. The home is superbly clean and modern and very homely. I am always given a warm welcome, whatever

time of the day I visit. There is lots going on each day, activities for residents and social events for residents and families. There is always a great choice of food on the menu and snacks throughout the day. I cannot speak highly enough of this excellent home.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words, we are so pleased that you have been happy with the care provided. I will make sure that your feedback is given to the team, they will be delighted to know this.

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Review of
Hallmark Banstead Manor
from Philomena H (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report

Overall Experience

Banstead Manor is a beautiful care home full of love and care. All the staff are amazing at caring for the residents to such a high standard. My mum has settled in very well and now regards this wonderful place as her home. She is happy, exceptionally well cared for and absolutely loves the fantastic

food. It is so nice to see her participating in the wide range of activities. It's also great when we visit to sit in the Café area and have a coffee and cake. I now have peace of mind knowing that she is happy and safe in such inviting environment. This is all down to the wonderful staff to which I'd like to say a huge thank you.
It is a pleasure walking into Banstead Manor and to be greeted with such friendly faces.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your lovely words. Relationship centred care is our ethos which we live and breathe. It's our pleasure to care for her and wonderful to hear how happy she is. Thank you!

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Review of
Hallmark Banstead Manor
from N M (Regular Volunteer) published on 20 March 2025 Submitted via Website • Report

Overall Experience

Banstead Manor Care Home is more like a luxury hotel than anything normally associated with a Care Home. The staff are always engaging with both the residents and the visitors and the level of care provided is excellent. The wide and varied range of activities is particularly impressive, engaging all

of the residents from all of the communities. Overall, I am very impressed with Banstead Manor Care Home.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your wonderful review. We work hard to maintain our high standards of care, and provide a luxury environment for our residents.

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Review of
Hallmark Banstead Manor
from Kerrie R (Granddaughter of Resident) published on 19 March 2025 Submitted via Website • Report

Overall Experience

Came to see my nan for her birthday, the care home threw her a little party and got her gifts. It's a very family vibe they have their and always make the residents feel loved and special. This is an amazing care home and I would highly recommend them to everyone. They are amazing with the residents

and always have activities going on for them and the families are always made to feel welcomed and involved with everything. It has a home from home feeling and I wouldn't want my nan anywhere else.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your kind words. We work hard to create a relaxed, family feel to the home, whilst upholding all of our relationship centred values. We look forward to welcoming you and your…read more

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Review of
Hallmark Banstead Manor
from Kim D (Granddaughter of Resident) published on 19 March 2025 Submitted via Website • Report

Overall Experience

The home is lovely the staff go above and beyond for there residents and also are so so wonderful with my children when we come to visit my nan / my children's great nan. Thank you guys for everything you do we appreciate you.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your lovely review. We love to have children visit the home and interact with our residents. If you haven't already, please feel free to join our Songs and Smiles Group for toddlers and…read more

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Review of
Hallmark Lakeview
from Y K (Friend of Resident) published on 11 March 2025 Submitted via Postal Card • Report

Overall Experience

The staff's friendliness is exceptional.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

thank you ever so much for your kind words. We as a team always try our best to welcome our guests with a smile and friendliness of course.

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Review of
Hallmark Lakeview
from L M (Niece of Resident) published on 11 March 2025 Submitted via Postal Card • Report

Overall Experience

My family member has the best time of his life under his circumstances. Thank you for making it such a special place for all residents.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for sharing this with us, we are always thrilled to hear that we are making a positive difference to somebodys life, that is what we are here for.

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Review of
Hallmark Lakeview
from J T (Daughter-in-law of Resident) published on 14 February 2025 Submitted via Postal Card • Report

Overall Experience

When mum needed respite care, luckily we found Lakeview in our village! The care given was superb. Mum was well looked after. Being a lady who always liked to look good in her business life, she was delighted to discuss her outfit of the day and to have her nails polished. We were more than happy.

Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for sharing this with us. We are so pleased to know that you were happy with the care we provided. Feedback from our relatives is so important, this will be shared with the rest of…read more

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Hallmark Luxury Care Homes Locations in Surrey (2)

Hallmark Luxury Care Homes Reviews in Surrey (186)

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Banstead Manor

Hallmark Lakeview

Hallmark Lakeview

Hallmark Banstead Manor

Hallmark Lakeview

Hallmark Banstead Manor

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Banstead Manor

Hallmark Banstead Manor

Hallmark Banstead Manor

Hallmark Banstead Manor

Hallmark Lakeview

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Hallmark Lakeview

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