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Care Homes Owned by Hallmark Luxury Care Homes in Surrey

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hallmark Luxury Care Homes in Surrey

Only the locations & reviews in Surrey for Hallmark Luxury Care Homes are showing below.

View the details of all 22 locations (with 2177 reviews) owned by Hallmark Luxury Care Homes

Hallmark Luxury Care Homes Locations in Surrey (2)

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2 Care Homes owned by Hallmark Luxury Care Homes in Surrey
Hallmark Banstead Manor

8 Brighton Road, Banstead SM7 1BS 

9.9 68 reviews
"As soon as my Mum arrived at Banstead Manor Care Home, after having a stroke, we knew she was in safe hands. She was very apprehensive…"   Read all 68 reviews
Location Type Care Home

Nestled in a peaceful area just a short walk from Banstead High Street, Hallmark Banstead Manor offers a place where residents can truly thrive. This 77-bed luxury care home is here to support residents with various needs, from residential to dementia,… Read more about Hallmark Banstead Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 77 Rooms
  • from £1,900 / week
Hallmark Lakeview

Lightwater Road, Lightwater GU18 5XQ 

9.9 114 reviews
"My dad had 9 weeks at care view while he was waiting for a room at a care home at Kew in Wimbledon. The admission to Lakeview quite…"   Read all 114 reviews
Location Type Care Home

Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in… Read more about Hallmark Lakeview

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • 62 Rooms
  • from £1,580 / week

Hallmark Luxury Care Homes Reviews in Surrey (182)

9.8

Hallmark Luxury Care Homes has a Group Review Score of 9.8 (9.798) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hallmark Luxury Care Homes must have a Review Score.

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Review of

Hallmark Lakeview

from B P (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had 9 weeks at care view while he was waiting for a room at a care home at Kew in Wimbledon. The admission to Lakeview quite honestly saved dad and the family after a long hospital admission where he had been critically ill and was no longer safe to go back home. Every member of staff from carer
to nurse to activities co-ordinator to kitchen staff to receptionist were so attentive to dad and treated him like a member of their own family. My dad was shy and introvert but they managed to engage him in activities to keep him stimulated. They even baked him a huge cake and celebrated his birthday the day after he arrived. Any emails and queries I raised were answered promptly and the atmosphere of the home was very positive and uplifting. Highly recommend.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

It was truly wonderful to have your father with us while he awaited his move to our sister home in London. Your kind feedback about our home and the care he received means so much to us, and we'll be sure to pass your words on to the team. It was both our pleasure and our honour to care for him, and we're so glad he was able to get so much out of his short stay with us.

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Review of

Hallmark Lakeview

from C P (Respite Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody was so kind and helpful. Nothing seemed too much trouble.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

It was our pleasure to support you through your post surgery recovery and thank you for your lovely feedback which I will share with the team.

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Review of

Hallmark Banstead Manor

from Janine C (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as my Mum arrived at Banstead Manor Care Home, after having a stroke, we knew she was in safe hands. She was very apprehensive initially, but soon got to know the Staff and became confident that they were doing the very best for her. Mum spent 3 months at the Home and in that time, she became
stronger, chatty once again and her sense of humour returned. She enjoyed the food and was always happy to pop into the Coffee Shop with family members, During her stay, it became a home from home and by the end of the 3 months, Mum had regained her confidence and was able to return home. I would just like to say a Big Thank You to all the Staff who made Mum's stay a very pleasant experience. We will be eternally grateful to Banstead Manor. They helped to make a very upsetting and distressing time a happy and stress free time.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your lovely review. It was a pleasure to care for your mum and watch her improve enough to go back to her beloved home, and get to know you all as a family. Wishing you all the very best.

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Review of

Hallmark Lakeview

from S P (Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very friendly team.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words about the team. It is our pleasure to have you as part of the Lakeview family.

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Review of

Hallmark Banstead Manor

from G W (Son of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of nursing care which my Father received was excellent. The local GP is excellent. Unfortunately, as he was bed bound, he could not take part in any of the social activities on offer, but, he really appreciated the comfort and kindness given to him. He was kept clean and always had freshly
laundered clothing .The meals at Banstead Manor are carefully prepared and the home is kept cheerful and bright at all times.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Good afternoon and thank you for your kind words. It was an honour to care for your father, and the team on our nursing community are touched by your messages of thanks.

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Review of

Hallmark Lakeview

from Steven B (Son of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been visiting for over a year now, and every time, Lakeview has been very welcoming, with the staff available to assist and provide advice. Most residents I have met are happy, but new ones want to go home. Perfectly natural. I give this home 9/10, as sometimes the car park is full.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for taking the time to review Lakeview Care Home. We appreciate your comments and it is our pleasure to support your loved one. We hope the new car park extension makes parking a little easier.

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Review of

Hallmark Lakeview

from P A (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview is a wonderful care home. The staff and management team are all so kind and caring towards residents and take great care of my Dad. The activities team organise lots of engaging events tailored to residents interests and physical abilities. The grounds and the home are beautifully maintained
and residents enjoy the gardens. The catering team put on lovely menus daily and carer for all the in house events, such as parties and seasonal celebrations. There is always something going on. We are so grateful to all the team for all the care and assistance they give to my Dad who is very happy here.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for such positive feedback. I will ensure your comments are passed onto the team, who I know will be so pleased. We are so honoured to care for your father, thank you for trusting us with his care.

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Review of

Hallmark Lakeview

from M C (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with every aspect of care given to my father. Each and every one of the staff cares about his individual needs, the level of care is second to none. The standards are of the highest quality and the home is managed expertly along with the team of caring, professional and friendly
staff. The rooms are comfortable and personalised and the activity schedule and menus are both engaging and excellent. I would not hesitate to recommend Lakeview Care Home.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words, I will ensure they are passed onto the team. It is our privilege to care for your father and we're so thankful you chose Lakeview for him.

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Review of

Hallmark Lakeview

from H C (Wife of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased we chose Lakeview as a home for my husband, he has been very well cared for on the dementia floor. The staff are so welcoming and kind and always keep me informed of any issues or changes. The home is superbly clean and modern and very homely. I am always given a warm welcome, whatever
time of the day I visit. There is lots going on each day, activities for residents and social events for residents and families. There is always a great choice of food on the menu and snacks throughout the day. I cannot speak highly enough of this excellent home.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for your kind words, we are so pleased that you have been happy with the care provided. I will make sure that your feedback is given to the team, they will be delighted to know this.

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Review of

Hallmark Banstead Manor

from Philomena H (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Banstead Manor is a beautiful care home full of love and care. All the staff are amazing at caring for the residents to such a high standard. My mum has settled in very well and now regards this wonderful place as her home. She is happy, exceptionally well cared for and absolutely loves the fantastic
food. It is so nice to see her participating in the wide range of activities. It's also great when we visit to sit in the Café area and have a coffee and cake. I now have peace of mind knowing that she is happy and safe in such inviting environment. This is all down to the wonderful staff to which I'd like to say a huge thank you.
It is a pleasure walking into Banstead Manor and to be greeted with such friendly faces.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your lovely words. Relationship centred care is our ethos which we live and breathe. It's our pleasure to care for her and wonderful to hear how happy she is. Thank you!

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Review of

Hallmark Banstead Manor

from N M (Regular Volunteer) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Banstead Manor Care Home is more like a luxury hotel than anything normally associated with a Care Home. The staff are always engaging with both the residents and the visitors and the level of care provided is excellent. The wide and varied range of activities is particularly impressive, engaging all
of the residents from all of the communities. Overall, I am very impressed with Banstead Manor Care Home.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your wonderful review. We work hard to maintain our high standards of care, and provide a luxury environment for our residents.

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Review of

Hallmark Banstead Manor

from Kerrie R (Granddaughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to see my nan for her birthday, the care home threw her a little party and got her gifts. It's a very family vibe they have their and always make the residents feel loved and special. This is an amazing care home and I would highly recommend them to everyone. They are amazing with the residents
and always have activities going on for them and the families are always made to feel welcomed and involved with everything. It has a home from home feeling and I wouldn't want my nan anywhere else.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your kind words. We work hard to create a relaxed, family feel to the home, whilst upholding all of our relationship centred values. We look forward to welcoming you and your family to the home again soon.

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Review of

Hallmark Banstead Manor

from Kim D (Granddaughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is lovely the staff go above and beyond for there residents and also are so so wonderful with my children when we come to visit my nan / my children's great nan. Thank you guys for everything you do we appreciate you.
Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your lovely review. We love to have children visit the home and interact with our residents. If you haven't already, please feel free to join our Songs and Smiles Group for toddlers and their mummies on a Thursday morning!

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Review of

Hallmark Lakeview

from Y K (Friend of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff's friendliness is exceptional.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

thank you ever so much for your kind words. We as a team always try our best to welcome our guests with a smile and friendliness of course.

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Review of

Hallmark Lakeview

from L M (Niece of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family member has the best time of his life under his circumstances. Thank you for making it such a special place for all residents.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you for sharing this with us, we are always thrilled to hear that we are making a positive difference to somebodys life, that is what we are here for.

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Review of

Hallmark Lakeview

from J T (Daughter-in-law of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mum needed respite care, luckily we found Lakeview in our village! The care given was superb. Mum was well looked after. Being a lady who always liked to look good in her business life, she was delighted to discuss her outfit of the day and to have her nails polished. We were more than happy.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for sharing this with us. We are so pleased to know that you were happy with the care we provided. Feedback from our relatives is so important, this will be shared with the rest of the team at Lakeveiw.

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Review of

Hallmark Lakeview

from Valerie B (Regular Volunteer) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I usually visit once a month with members of the local church. We have a short service of hymns for those who wish to join in. The residents are always very happy and seem to really enjoy living in Lakeview. We sit with them and have a cup of tea or coffee after the service.
It is always a joy to
be with them and the staff who are also very kind and friendly.
Reply from Inder Hanzra, General Manger at Hallmark Lakeview

Thank you, for sharing this with us, it really is a pleasure to hear. I will make sure our this is passed onto the team at Lakeview.

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Review of

Hallmark Lakeview

from G L (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, approachable and courteous. They know my mother and her family and it all works well.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

Thank you so much for sharing this lovely review in regards to our team. It is important to us to make the effort with every family that we welcome into Lakeview.

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Review of

Hallmark Lakeview

from J D (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made welcome and resident already in orangery.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear that you always feel welcome at Lakeview and have a friend that is happy staying with us. Thank you for your kind words.

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Review of

Hallmark Lakeview

from J G (Son of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident in October 2024. Her care has since been exemplary. The care home is bright, spacious and welcoming. The staff are caring and attentive, seeing to all her needs and always encouraging her to engage in activities and leave the confines of her room. I have only praise for their
efforts.
Reply from Inder Hanzra, General Manager at Hallmark Lakeview

We are so pleased to hear your thoughts on the quality of care and team conduct at Lakeview, we always strive to do our absolute best. Thank you so much for your kind words, they are very much appreciated.

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Awards / Recognitions (28)

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