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Care Homes Owned by Hallmark Luxury Care Homes in Surrey

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hallmark Luxury Care Homes in Surrey

Only the locations & reviews in Surrey for Hallmark Luxury Care Homes are showing below.

View the details of all 23 locations (with 2411 reviews) owned by Hallmark Luxury Care Homes

Hallmark Luxury Care Homes Locations in Surrey (3)

 - Browse 3 Care Homes owned by Hallmark Luxury Care Homes in Surrey
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Hallmark Lakeview
Lightwater Road, Lightwater GU18 5XQ 
10 148 reviews
Hallmark Lakeview, Lightwater, Surrey
"What a friendly welcome! You are looking after our dear friend so well. Her confidence is returning, along with her memory. Thank you so…"   Read all 148 reviews
  • from £1,660 / week
  • 62 Rooms
Location Type Care Home

Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Hallmark Esher Residences
Esher Upper Court, Portsmouth Road, Esher KT10 9JH 
9.8 15 reviews
Hallmark Esher Residences, Esher, Surrey
"My sister's move to Loveday Esher went much more smoothly than I had anticipated. The staff were all warm and welcoming and have gone out…"   Read all 15 reviews
  • 57 Rooms
Location Type Care Home

Hallmark Esher Residences is a luxury care home in Esher, Surrey, offering award-winning residential, dementia, nursing and respite care within 13 acres of beautifully landscaped and peaceful ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Hallmark Banstead Manor
8 Brighton Road, Banstead SM7 1BS 
9.8 73 reviews
Hallmark Banstead Manor, Banstead, Surrey
"I can't rate the care my father in law receives from the Banstead Manor team highly enough. From the front desk team who create such a…"   Read all 73 reviews
  • from £1,990 / week
  • 77 Rooms
Location Type Care Home

Nestled in a peaceful area just a short walk from Banstead High Street, Hallmark Banstead Manor offers a place where residents can truly thrive. This 77-bed luxury care home is here to support ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Hallmark Luxury Care Homes Reviews in Surrey (236)

9.8

Hallmark Luxury Care Homes has a Group Review Score of 9.8 (9.820) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hallmark Luxury Care Homes must have a Review Score.

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Review of

Hallmark Esher Residences

from Biga J (Sister of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister's move to Loveday Esher went much more smoothly than I had anticipated. The staff were all warm and welcoming and have gone out of their way to make her feel at home in her new surroundings - not an easy task for someone with dementia! They are also encouraging her to take part in activities
with other residents, which will help her to get to know them and to feel part of the community. I feel confident that my sister is in a safe place and will be well looked after.
The surroundings are beautiful: it feels like a luxury hotel with carers on site. The extensive grounds are a real bonus, and the various lounges are all very comfortable. When I have visited for lunch, the food was excellent and it felt as though we were in a restaurant rather than a care home.
If you are looking for a permanent residential home for a member of your family, I can thoroughly recommend Loveday Esher.
Reply from Jackie Chicken, Relationship Partner at Hallmark Esher ResidencesThank you so much for putting into words the difference that Loveday has made for your sister! She is an absolute delight and brightens up all of our days with her infectious smile, witty sense of humour and fabulous wardrobe! We are also delighted to hear that you thoroughly enjoy your visits to us and we look forward to welcoming you again soon.
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Review of

Hallmark Esher Residences

from Michael H (Son of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was accepted to Loveday Esher in mid April 26, on his acceptance he had a few ongoing issues developed from another care home. My Dad was skeptical about going to Esher and especially with this being quite away from his home and friends. with a visit from the Home Manager (Lyn) first he was
able to express all his concerns, these were laid to rest and immediately upon arrival he was welcomed as if he had been a resident there for ages and since that time the care team, nurses and all staff members have been absolutely fantastic, to top it all, the grounds, home and facilities make his stay there the most rewarding and enjoyable.
Thank you, you made my life and my families life a little easier.
Reply from Charlotte Fletcher, Marketing Manager at Hallmark Esher ResidencesThank you for taking the time to leave such a thoughtful review. We are delighted to hear that your father has settled in so well and that the team have made him feel so welcome.

Your kind words about our nurses, care team and wider colleagues mean a great deal, and we will be sure to share them with everyone at Loveday Esher. Thank you for placing your trust in us. Knowing that your father's experience has helped make things a little easier for you and your family is truly appreciated.
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Review of

Hallmark Lakeview

from Christine F (Friend of Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a friendly welcome!
You are looking after our dear friend so well. Her confidence is returning, along with her memory. Thank you so much. :)
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind review. It's our honour to have your friend here with us as part of the Lakeview family.
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Review of

Hallmark Esher Residences

from Sharon C (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an unexpected, sudden fall and breaking her femur, our mother needed an extensive operation in hospital. Once the operation was complete and when she needed to be discharged, we organised for her to stay at Loveday Esher, for daily care and recovery. What a superb place !
Our mother immediately
felt assured and that she was in the best place possible, for her recovery.
Every single member of their staff were so kind, attentive, very caring and knowledgable. We genuinely couldn't fault anything about her fantastic stay there.
Since leaving and now back at home, she has become a day member at Loveday in view to visiting regularly, joining in with their extensive, social activities and to keep in touch with many friends she has made there.
I would highly recommend Loveday Esher to everyone.
Reply from Jackie Chicken, Relationship Partner at Hallmark Esher ResidencesThank you so much for your kind words, our team really appreciate you taking the time to write your review. Your mum was an absolute delight during her stay with us and we missed her very much when she returned home. Becoming a day member means she can visit us regularly and catch up with the friends she made here, which is so lovely.
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Review of

Hallmark Lakeview

from Emily C (Granddaughter of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving my grandma into Lakeview Care Home couldn't have been better. The staff are all wonderful and very friendly. It feels as though they care about the whole family too, not just residents, and keep you updated on everything. The facilities are amazing, and having a hairdresser on-site is very helpful
and nice. Every day, they have activities and events in line with the seasons, which I think helps residents know what's going on. The visit from the nursery children weekly, my grandma loves and it is a brilliant idea.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're so thrilled that you feel this way and thank you for taking the time to leave such a fantastic review for us. Its an absolute pleasure to have your Grandmother with us as part of the family.
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Review of

Hallmark Lakeview

from Katherine G (Granddaughter of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful staff.
Very clean and well presented.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind review which will be shared with the team.
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Review of

Hallmark Lakeview

from C B (Daughter of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'd like to thank the staff (every person I have interacted with) for the incredible care they are giving my mother, who has dementia. They are all gentle, caring, professional, and also patient. The staff are always smiling and encouraging. We feel that our mother is in a family home, not just a care
home. She is wrapped in caring arms. I just wish this standard of care could be extended to all people who suffer from dementia in the whole country.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so so much for such kind words about our amazing team. It's honestly our pleasure to have your mother as part of the family.
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Review of

Hallmark Lakeview

from Ian N (Friend of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A loving and caring environment with wonderful staff and facilities.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for taking the time to leave such a lovely review.
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Review of

Hallmark Lakeview

from Laura K (Daughter of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after and supported. When she's upset, they calm her down, and today she was the calmest I've seen her in ages. The people that work here are just so lovely.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for your lovely feedback about the support we offer your mother, it's a pleasure to have her as part of the Lakeview family.
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Review of

Hallmark Esher Residences

from V F (Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so impressed and moved by the standard of love and care shown , that I wrote a poem and it says it all. Loveday, the place to stay, Way way above the everyday. Healing limbs and broken parts, All gently soothed along the path of life's recovery. Each and every entity, skilled
in their capacity, There to help assist and guide along the path so broad and wide The road back to reality. Love and care is everywhere, Warmth and comfort all to share. Lots of fun and pleasure too, Entertainment, lots to do, All along the path of life's recovery. Th Gym or swim to keep you trim. And ease the pain away. A hand to hold , a tale retold, No gush, no rush to help along the path of life's recovery. To wine and dine, with food refined, Adorned with floral skill.
Surrounded by the sculptured grounds and rosemary and dill. And evermore, just at the core, the care and
love along the path of life's recovery.
Reply from Jackie Chicken, Relationship Partner at Hallmark Esher ResidencesThank you so much for taking the time to leave a review and for sharing your beautiful poem with the wider community! We absolutely loved having you stay with us and it was a pleasure to see your recovery improve day by day. We look forward to seeing you for a visit some day soon!
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Review of

Hallmark Lakeview

from M S (Daughter-in-law of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I came to visit Lakeview in order to move my mother in law. As soon as we entered reception, we felt at home. The receptionist was so helpful, and the management went above and beyond to make her move stress-free for her and us. The staff are wonderful, and her care is worry-free for
us. When we visit, we feel like one of the family. There are so many activities that we join in too. My mother in law loves it here, and we know she is in safe, happy and has a laugh with the staff. Thank you so much.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewIts such a pleasure to read your fantastic comments about the home. We're thrilled to have your mother in law with us!
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Review of

Hallmark Lakeview

from G T (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied!!
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for taking the time to leave us such a brilliant 5 star review!
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Review of

Hallmark Lakeview

from S B (Son of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Explained to the reception desk that the gutter was badly leaking, noisy at night during sleep, with 1 litre a minute pouring down. Gave room number and notified the maintenance, fixed within a few days - happy.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're so pleased that your feedback was acted upon quickly. Thank you for your kind review.
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Review of

Hallmark Lakeview

from Simon M (Relative of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to write and thank all the staff at Lakeview for their excellent care that they give. The home is well organised, clean, welcoming and well run.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind review which will be shared with the team.
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Review of

Hallmark Lakeview

from Josephine M (Sister of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, Lakeview Care Home provides exemplary standards of care, from the management and all staff, including receptionists, they are very approachable, helpful, and ensure residents are given respect, compassion, dignity and understanding of their individual needs. The home is well-maintained
throughout. I am so grateful that my sister has settled in so well in this safe and friendly atmosphere.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe really appreciate you taking the time to leave such a lovely comment about the home and it's lovely to hear how well you feel your sister has settled.
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Review of

Hallmark Esher Residences

from Jon R (Son of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five weeks in, and my dad is a changed man. From the moment he moved into Loveday it was clear we had made the right call, he's happier, healthier, and looking forward to every day. Loveday doesn't just feel like a care home, it feels like a home. Beautiful rooms and interiors, exquisite grounds,
and an atmosphere that's always warm rather than institutional. Dad can't stop talking about the food, he is genuinely excited about the regular concerts and keep-fit sessions - he has got a life again. What sets Loveday apart is the quality of care. The nursing and care staff are exceptional; attentive, compassionate, and brilliant at reading what Dad needs, even on the harder days. Nothing is generic. Everything is tailored to him as an individual, I can't recommend Loveday enough. The regular email and phone updates mean I always know how he is doing. That piece of mind is genuinely priceless and visiting him is always a pleasure.
Reply from Jackie Chicken, Relationship Partner at Hallmark Esher ResidencesThank you so much for writing such a detailed, warm and heart-felt review, we will share it with the whole team at Loveday Esher and I am sure it will brighten everyone's day! Your dad has settled in so wonderfully, we very much enjoy his stories and his enthusiasm for the people he meets and experiences he enjoys. Thank you for trusting us with caring for your dad.
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Review of

Hallmark Lakeview

from R D (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single person at Lakeview is committed to providing the best possible care for my mum.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for taking the time to leave such a lovely review. It our privilege to have your mother with us.
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Review of

Hallmark Esher Residences

from Justin G (Son of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Loveday Kensington for our dad for care, and it has worked out great. This month we moved dad to Loveday Esher the staff were great and the move was very smooth his care needs were well understood. He is a very happy there enjoying the lovely grounds.
The place is great, top quality, well
designed with plenty of communual spaces, dining rooms, large outside terraces, bar area. The food and dinning service is more like a restaurant with attentive waiters.
Dad looks well as his care and medical needs are dealt with. Thanks to Janice and the staff for arranging the move at short notice and keeping the family up to date on our Dad.
Reply from Jackie Chicken, Relationship Partner at Hallmark Esher ResidencesThank you so much for taking the time to leave such a warm and detailed review, it is much appreciated. We are delighted to have your dad with us, he has settled in so well and lights up our days with his witty humour and love of colour. We look forward to spending time with your dad and his extended family.
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Review of

Hallmark Lakeview

from A B (Son-in-law of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place to visit.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for your lovely review, we really appreciate it.
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Review of

Hallmark Lakeview

from Nancy W (Friend of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited, whilst on holiday, a dear friend who was able to tell me so much about the home and the care she is receiving. Everything she told me exceeded all other homes I have visited. An excellent place to visit.
Reply from Charlotte Bennett, Regional Sales Manager at Hallmark LakeviewThank you for your kind words about Lakeview Care Home. It's lovely to hear that you've had such a positive experience when visiting us.
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Awards / Recognitions (29)

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