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Care Homes Owned by Hallmark Luxury Care Homes in Surrey

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hallmark Luxury Care Homes in Surrey

Only the locations & reviews in Surrey for Hallmark Luxury Care Homes are showing below.

View the details of all 22 locations (with 2355 reviews) owned by Hallmark Luxury Care Homes

Hallmark Luxury Care Homes Locations in Surrey (2)

 - Browse 2 Care Homes owned by Hallmark Luxury Care Homes in Surrey
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Hallmark Lakeview
Lightwater Road, Lightwater GU18 5XQ 
10 143 reviews
Hallmark Lakeview, Lightwater, Surrey
"Mum is well looked after and supported. When she's upset, they calm her down, and today she was the calmest I've seen her in ages. The…"   Read all 143 reviews
  • from £1,660 / week
  • 62 Rooms
Location Type Care Home

Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Hallmark Banstead Manor
8 Brighton Road, Banstead SM7 1BS 
9.8 73 reviews
Hallmark Banstead Manor, Banstead, Surrey
"I can't rate the care my father in law receives from the Banstead Manor team highly enough. From the front desk team who create such a…"   Read all 73 reviews
  • from £1,990 / week
  • 77 Rooms
Location Type Care Home

Nestled in a peaceful area just a short walk from Banstead High Street, Hallmark Banstead Manor offers a place where residents can truly thrive. This 77-bed luxury care home is here to support ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Hallmark Luxury Care Homes Reviews in Surrey (216)

9.8

Hallmark Luxury Care Homes has a Group Review Score of 9.8 (9.822) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hallmark Luxury Care Homes must have a Review Score.

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Review of

Hallmark Lakeview

from Laura K (Daughter of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after and supported. When she's upset, they calm her down, and today she was the calmest I've seen her in ages. The people that work here are just so lovely.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for your lovely feedback about the support we offer your mother, it's a pleasure to have her as part of the Lakeview family.
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Review of

Hallmark Lakeview

from M S (Daughter-in-law of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I came to visit Lakeview in order to move my mother in law. As soon as we entered reception, we felt at home. The receptionist was so helpful, and the management went above and beyond to make her move stress-free for her and us. The staff are wonderful, and her care is worry-free for
us. When we visit, we feel like one of the family. There are so many activities that we join in too. My mother in law loves it here, and we know she is in safe, happy and has a laugh with the staff. Thank you so much.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewIts such a pleasure to read your fantastic comments about the home. We're thrilled to have your mother in law with us!
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Review of

Hallmark Lakeview

from G T (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied!!
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for taking the time to leave us such a brilliant 5 star review!
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Review of

Hallmark Lakeview

from S B (Son of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Explained to the reception desk that the gutter was badly leaking, noisy at night during sleep, with 1 litre a minute pouring down. Gave room number and notified the maintenance, fixed within a few days - happy.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're so pleased that your feedback was acted upon quickly. Thank you for your kind review.
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Review of

Hallmark Lakeview

from Simon M (Relative of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to write and thank all the staff at Lakeview for their excellent care that they give. The home is well organised, clean, welcoming and well run.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind review which will be shared with the team.
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Review of

Hallmark Lakeview

from Josephine M (Sister of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, Lakeview Care Home provides exemplary standards of care, from the management and all staff, including receptionists, they are very approachable, helpful, and ensure residents are given respect, compassion, dignity and understanding of their individual needs. The home is well-maintained
throughout. I am so grateful that my sister has settled in so well in this safe and friendly atmosphere.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe really appreciate you taking the time to leave such a lovely comment about the home and it's lovely to hear how well you feel your sister has settled.
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Review of

Hallmark Lakeview

from R D (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single person at Lakeview is committed to providing the best possible care for my mum.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for taking the time to leave such a lovely review. It our privilege to have your mother with us.
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Review of

Hallmark Lakeview

from A B (Son-in-law of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place to visit.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for your lovely review, we really appreciate it.
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Review of

Hallmark Lakeview

from Nancy W (Friend of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited, whilst on holiday, a dear friend who was able to tell me so much about the home and the care she is receiving. Everything she told me exceeded all other homes I have visited. An excellent place to visit.
Reply from Charlotte Bennett, Regional Sales Manager at Hallmark LakeviewThank you for your kind words about Lakeview Care Home. It's lovely to hear that you've had such a positive experience when visiting us.
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Review of

Hallmark Lakeview

from Jared C (Son-in-law of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an initial comment, Lakeview and its staff are always welcoming for residents and visitors.
A specific comment relates to the care of my mother-in-law following a recent fall. She was kindly cared for with dignity, with her comfort and wellbeing at the forefront. She is now on the mend, and we were
fully kept informed.
The staff are exceptional throughout.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe really appreciate you leaving such a lovely review. It's been our pleasure to support your mother-in-law here at Lakeview.
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Review of

Hallmark Lakeview

from J C (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are incredibly kind and attentive. It is so lovely to know my mum is safe and cared for by genuine people.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for taking the time to leave us such a lovey review. It's our pleasure to have Mum as part of the Lakeview family.
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Review of

Hallmark Lakeview

from L N (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Receptionists very welcoming.
Staff very approachable and answer any concerns.
They are very attentive to Mum.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for such a lovely review, it's our pleasure to support your mother here at Lakeview.
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Review of

Hallmark Lakeview

from P M (Friend of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best of care.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your lovely review which will be shared with the team.
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Review of

Hallmark Lakeview

from Judith W (Daughter of Resident) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very friendly, helpful and caring. Lovely atmosphere and my mum is very content living here.
Reply from Charlotte Bennett, Regional Sales Manager at Hallmark LakeviewThank you so much for the lovely review about the home and team here at Lakeview. We love having Mum her with us and are so pleased you are happy with everything we offer.
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Review of

Hallmark Lakeview

from Anne K (Sister of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care and attention you are giving my brother Eamon.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much, we're so pleased that you are happy with our service. We love having Eamon here with us at Lakeview.
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Review of

Hallmark Lakeview

from Josephine L (Sister of Resident) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother Eamon is being so well looked after here - it is a pleasure to see him happy and content in this environment. My phone calls concerning Eamon are always well-informed.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind feedback, it means a lot to us and it's our pleasure to have your brother here with us as part of the Lakeview family.
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Review of

Hallmark Lakeview

from J G (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional level of care. I can happily leave my mother at Lakeview with absolute certainty that she will be looked after to the highest standards. All the staff are wonderful, from receptionists to carers to managers.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're thrilled to hear that you are so happy with the service and care we provide here at Lakeview. It gives us great pride to have relatives make such wonderful comments and we are honoured that you trust us with your loved ones care.
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Review of

Hallmark Lakeview

from V K (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities with very professional, friendly and caring staff.
My mother has settled in so quickly and is very happy here.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you ever so much for your kind words. We're so pleased that your mother has settled so quickly at Lakeview, it's our pleasure to have her with us.
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Review of

Hallmark Lakeview

from K A (Next of Kin) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Lakeview. The staff are kind, patient and genuinely compassionate, always taking the time to listen and treat residents with dignity and respect.
Thome itself is clean, comfortable and well-maintained with a warm and friendly atmosphere.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind words and feedback about the home. We're so pleased that you have had such a positive experience with us at Lakeview.
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Review of

Hallmark Lakeview

from H M (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been welcoming and friendly, and my mother has settled in well and is very happy.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're so pleased that Mum has settled so well with us at Lakeview. Thank you for your kind review which we will share with the team.
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Awards / Recognitions (29)

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