Hallmark Luxury Care Homes in Surrey | 2 Care Homes

Review of
Hallmark Banstead Manor
from Elizabeth F (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Dad has been in Banstead Manor for almost 3 years now. All the staff are attentive and friendly regularly checking up on him and encouraging him around the buildings.
He does not do many of the activities but those he does agree to participate in are enjoyable for him.

All the support staff are

very friendly and approachable .

The facilities at Banstead Manor I think are wonderful. the outside gardens area delight to wander around and the indoor cafe and cinema are well used as they are such welcoming spaces.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead ManorThank you for your kind words. We are delighted to have the honour of caring for your Dad and get a real sense of achievement to watch him getting involved with activities that he enjoys.

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Review of
Hallmark Banstead Manor
from Victoria B (Daughter-in-law of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

I can't rate the care my father in law receives from the Banstead Manor team highly enough.
From the front desk team who create such a welcoming atmosphere whenever we go to visit, to the care team who look after him day to day with kindness and dignity and the support team who keep the home such a

lovely place to live.
I feel like everyone really cares about my father in law as an individual not just as a resident. They work so hard to keep him happy and comfortable and it's so comforting to his family knowing he's safe and cared for every day.
Anyone considering this care home for a family member please don't hesitate.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead ManorThank you so much for such a lovely review. We work hard to promote a whole home approach so that everyone is involved in providing individual, outstanding care.

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Review of
Hallmark Banstead Manor
from Jonathan F (Son of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

Banstead Manor is a lovely home with first class facilities and caring staff.

The best thing about it is the way that the team go above and beyond to support the residents and their individual needs. I wanted to share a recent example. Due to his condition my dad struggles to engage socially and

rarely wants to get involved with the day to day activities despite encouragement from his family and the team.

One of the carers (Toni) discovered he had an interest in Concorde and decided to put together a presentation that he and the other residents could attend. She took the time to research, prepare and deliver it herself and It was wonderful to see my Dad so engaged and sharing his thoughts and experiences.

Thank you Toni and the whole Banstead team for your ongoing kindness and for looking after him so well.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead ManorThank you so much for your kind words. We pride ourselves on the wonderful, inclusive environment we encourage in the home, which in turn allows our residents to thrive. Thank you again for taking the time to share your experiences.

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Review of
Hallmark Lakeview
from T C (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Mum has joined in with some great activities this month - she's well looked after & stimulated. It's a relief for me to know she's so well cared for. Thank you!

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewIt's such a joy to hear Mum has been enjoying the activities here at Lakeview. Thank you for your kind feedback, it's our pleasure to have you as part of the family!

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Review of
Hallmark Lakeview
from Rachel S (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Dad has been at Lakeview for 8 months now and has settled really well. The staff are attentive, friendly, caring and treat everyone with care, respect and as individuals. The atmosphere is so lovely, and it is a pleasure to visit. Thank you for everything.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind review regarding your father's stay with us. It's our honour to support him and we're so pleased to have him with us as part of the Lakeview family.

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Review of
Hallmark Lakeview
from Jeff E (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

I am always impressed by the staff & room. Very good.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're thrilled to hear that you have such lovely things to say about the home and team. Thank you for your kind words, which we will share with everyone here at Lakeview.

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Review of
Hallmark Lakeview
from J C (Wife of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff are always here to help & sort out any problem. I am absolutely happy with the service.
Everybody is so welcoming and helpful, and caring. First class care home.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe really appreciate such kind feedback. It is our pleasure to have you both as part of the Lakeview family.

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Review of
Hallmark Lakeview
from Karen H (Relative of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

What an absolutley brilliant care home.
Every member of staff whether receptionist, senior and head of department - every one treat their residents with respect and kindness. I wish all care homes were as brilliant as this one.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for the lovely review about the team and home. We pride ourselves on the service and environment which we offer to residents and we're so pleased that visitors can feel this warmth when they visit.

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Review of
Hallmark Banstead Manor
from Claire E (Daughter-in-law of Resident) published on 25 November 2025 Submitted via Website • Report

Overall Experience

My mother in law moved into Banstead Manor Care Home on 12th August 2025. She was finding it difficult to manage on her own at home. All the staff at Banstead Manor have made her feel very welcome and have made the transition easier for her. The staff are very friendly, caring and attentive, nothing

is to much trouble for them. The activities team work really hard and have included her in the wide range of activities they offer, from arts & crafts, exercising, knitting and socialising in the cafe and garden. Banstead Manor has a very warm and friendly atmosphere which runs throughout the home and makes visiting a pleasure. We are so lucky to have found Banstead Manor Care Home.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead ManorThank you so much for your lovely words. We work really hard to create this warm environment for residents and families, so it means the world to us to receive such positive feedback, thank you!.

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Review of
Hallmark Lakeview
from A D (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report

Overall Experience

Fabulous afternoon with Dwhali celebrations. Mum so happy in her new home. Thank you to all the lovely staff at Lakeview for making Mum so welcome.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind words about our recent event. It's our pleasure to have Mum with us and we're so pleased she has settled so well!

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Review of
Hallmark Lakeview
from S F (Friend of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

Great home. Brilliant team.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind review and feedback which we will share with the team.

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Review of
Hallmark Lakeview
from J H (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

I always feel Mum is loved and cared for by the staff. It's reassuring to know she is in good hands.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your lovely feedback regarding the care your mother receives at Lakeview - its our pleasure and honour to care for her.

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Review of
Hallmark Lakeview
from A G (Daughter-in-law of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

My husband and I visited Lakeview to enquire about respite care for my mother-in-law, who has been finding it difficult to live independently while recovering from an infection. From our first telephone enquiry, through our initial and subsequent visits, we were met with kindness and understanding by

everybody that we came into contact with. For now, she has decided that she would like to explore whether she can be supported to stay in her own home, but from everything we saw Lakeview seems a wonderful home for supported living.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewIt was our pleasure to meet you all and thank you so much for your kind words. We're also pleased that you have something sorted for your mother in law but please do get in touch if anything changes. We're here if you need us.

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Review of
Hallmark Banstead Manor
from Len G (Son of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

My mother was looked after in an amazing fashion by all the staff at Banstead Manor. They were attentive and friendly. They took the time to understand her requirements and provided the services required to make her as comfortable as possible. The respect they gave her was remarkable.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead ManorThank you so much for your review. We are proud to have been able to take care of your mum and create a warm and welcoming environment for her. Your kind words mean a lot to everyone involved in her care.

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Review of
Hallmark Lakeview
from B P (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

My dad had 9 weeks at care view while he was waiting for a room at a care home at Kew in Wimbledon. The admission to Lakeview quite honestly saved dad and the family after a long hospital admission where he had been critically ill and was no longer safe to go back home. Every member of staff from carer

to nurse to activities co-ordinator to kitchen staff to receptionist were so attentive to dad and treated him like a member of their own family. My dad was shy and introvert but they managed to engage him in activities to keep him stimulated. They even baked him a huge cake and celebrated his birthday the day after he arrived. Any emails and queries I raised were answered promptly and the atmosphere of the home was very positive and uplifting. Highly recommend.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewIt was truly wonderful to have your father with us while he awaited his move to our sister home in London. Your kind feedback about our home and the care he received means so much to us, and we'll be sure to pass your words on to the team. It was both our pleasure and our honour to care for him, and we're so glad he was able to get so much out of his short stay with us.

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Review of
Hallmark Lakeview
from C P (Respite Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

Everybody was so kind and helpful. Nothing seemed too much trouble.

Reply from Inder Hanzra, General Manager at Hallmark LakeviewIt was our pleasure to support you through your post surgery recovery and thank you for your lovely feedback which I will share with the team.

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Review of
Hallmark Banstead Manor
from Janine C (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report

Overall Experience

As soon as my Mum arrived at Banstead Manor Care Home, after having a stroke, we knew she was in safe hands. She was very apprehensive initially, but soon got to know the Staff and became confident that they were doing the very best for her. Mum spent 3 months at the Home and in that time, she became

stronger, chatty once again and her sense of humour returned. She enjoyed the food and was always happy to pop into the Coffee Shop with family members, During her stay, it became a home from home and by the end of the 3 months, Mum had regained her confidence and was able to return home. I would just like to say a Big Thank You to all the Staff who made Mum's stay a very pleasant experience. We will be eternally grateful to Banstead Manor. They helped to make a very upsetting and distressing time a happy and stress free time.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead ManorThank you so much for your lovely review. It was a pleasure to care for your mum and watch her improve enough to go back to her beloved home, and get to know you all as a family. Wishing you all the very best.

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Review of
Hallmark Lakeview
from S P (Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

Very, very friendly team.

Reply from Inder Hanzra, General Manager at Hallmark LakeviewThank you so much for your kind words about the team. It is our pleasure to have you as part of the Lakeview family.

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Review of
Hallmark Banstead Manor
from G W (Son of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

The level of nursing care which my Father received was excellent. The local GP is excellent. Unfortunately, as he was bed bound, he could not take part in any of the social activities on offer, but, he really appreciated the comfort and kindness given to him. He was kept clean and always had freshly

laundered clothing .The meals at Banstead Manor are carefully prepared and the home is kept cheerful and bright at all times.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead ManorGood afternoon and thank you for your kind words. It was an honour to care for your father, and the team on our nursing community are touched by your messages of thanks.

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Review of
Hallmark Lakeview
from Steven B (Son of Resident) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

Have been visiting for over a year now, and every time, Lakeview has been very welcoming, with the staff available to assist and provide advice. Most residents I have met are happy, but new ones want to go home. Perfectly natural. I give this home 9/10, as sometimes the car park is full.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for taking the time to review Lakeview Care Home. We appreciate your comments and it is our pleasure to support your loved one. We hope the new car park extension makes parking a little easier.

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Care Homes Owned by Hallmark Luxury Care Homes in Surrey

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Hallmark Luxury Care Homes Reviews in Surrey (196)

Hallmark Banstead Manor

Hallmark Banstead Manor

Hallmark Banstead Manor

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Banstead Manor

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Banstead Manor

Hallmark Lakeview

Hallmark Lakeview

Hallmark Banstead Manor

Hallmark Lakeview

Hallmark Banstead Manor

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