Hallmark Luxury Care Homes in Surrey | 2 Care Homes

Review of
Hallmark Lakeview
from J G (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Exceptional level of care. I can happily leave my mother at Lakeview with absolute certainty that she will be looked after to the highest standards. All the staff are wonderful, from receptionists to carers to managers.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're thrilled to hear that you are so happy with the service and care we provide here at Lakeview. It gives us great pride to have relatives make such wonderful comments and we are honoured that you trust us with your loved ones care.

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Review of
Hallmark Lakeview
from V K (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

Excellent facilities with very professional, friendly and caring staff.
My mother has settled in so quickly and is very happy here.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you ever so much for your kind words. We're so pleased that your mother has settled so quickly at Lakeview, it's our pleasure to have her with us.

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Review of
Hallmark Lakeview
from K A (Next of Kin) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

I would recommend Lakeview. The staff are kind, patient and genuinely compassionate, always taking the time to listen and treat residents with dignity and respect.
Thome itself is clean, comfortable and well-maintained with a warm and friendly atmosphere.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind words and feedback about the home. We're so pleased that you have had such a positive experience with us at Lakeview.

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Review of
Hallmark Lakeview
from H M (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

Everyone has been welcoming and friendly, and my mother has settled in well and is very happy.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're so pleased that Mum has settled so well with us at Lakeview. Thank you for your kind review which we will share with the team.

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Review of
Hallmark Lakeview
from A A (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

We cannot thank the staff at Lakeview enough for providing a home from home for both our mother and for us, her family. Lakeview is a wonderful home with dedicated, caring staff that truly understand how to provide the perfect environment for dementia care. Our mother must feel loved; she is treated

with such dignity and care, no matter what.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you ever so much for leaving such a lovely review. We're thrilled that you are pleased with the service we deliver. The team will be delighted to receive this feedback and thank you for being part of the Lakeview family.

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Review of
Hallmark Lakeview
from Julian H (Son-in-law of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

Care and attention to detail are extraordinary. Kindness and intelligence are prioritised. My father-in-law has come alive here in a way we simply could not have imagined a year ago. We could not be any more grateful. Excellent!

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're so pleased to hear about the impact we have had on your father-in-law, it's an honour to have him with us. Thank you so much for you kind words.

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Review of
Hallmark Lakeview
from H N (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

Staff always helpful & very nice. Facilities are great, and our relative is well cared for, meaning our minds are at rest and we don't worry.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you for such kind words. It's our pleasure to care for your loved one and we're so pleased that you have peace of mind - it means a lot to us!

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Review of
Hallmark Banstead Manor
from Elizabeth F (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Dad has been in Banstead Manor for almost 3 years now. All the staff are attentive and friendly regularly checking up on him and encouraging him around the buildings.
He does not do many of the activities but those he does agree to participate in are enjoyable for him.

All the support staff are

very friendly and approachable .

The facilities at Banstead Manor I think are wonderful. the outside gardens area delight to wander around and the indoor cafe and cinema are well used as they are such welcoming spaces.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead ManorThank you for your kind words. We are delighted to have the honour of caring for your Dad and get a real sense of achievement to watch him getting involved with activities that he enjoys.

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Review of
Hallmark Banstead Manor
from Victoria B (Daughter-in-law of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

I can't rate the care my father in law receives from the Banstead Manor team highly enough.
From the front desk team who create such a welcoming atmosphere whenever we go to visit, to the care team who look after him day to day with kindness and dignity and the support team who keep the home such a

lovely place to live.
I feel like everyone really cares about my father in law as an individual not just as a resident. They work so hard to keep him happy and comfortable and it's so comforting to his family knowing he's safe and cared for every day.
Anyone considering this care home for a family member please don't hesitate.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead ManorThank you so much for such a lovely review. We work hard to promote a whole home approach so that everyone is involved in providing individual, outstanding care.

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Review of
Hallmark Banstead Manor
from Jonathan F (Son of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

Banstead Manor is a lovely home with first class facilities and caring staff.

The best thing about it is the way that the team go above and beyond to support the residents and their individual needs. I wanted to share a recent example. Due to his condition my dad struggles to engage socially and

rarely wants to get involved with the day to day activities despite encouragement from his family and the team.

One of the carers (Toni) discovered he had an interest in Concorde and decided to put together a presentation that he and the other residents could attend. She took the time to research, prepare and deliver it herself and It was wonderful to see my Dad so engaged and sharing his thoughts and experiences.

Thank you Toni and the whole Banstead team for your ongoing kindness and for looking after him so well.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead ManorThank you so much for your kind words. We pride ourselves on the wonderful, inclusive environment we encourage in the home, which in turn allows our residents to thrive. Thank you again for taking the time to share your experiences.

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Review of
Hallmark Lakeview
from T C (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Mum has joined in with some great activities this month - she's well looked after & stimulated. It's a relief for me to know she's so well cared for. Thank you!

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewIt's such a joy to hear Mum has been enjoying the activities here at Lakeview. Thank you for your kind feedback, it's our pleasure to have you as part of the family!

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Review of
Hallmark Lakeview
from Rachel S (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Dad has been at Lakeview for 8 months now and has settled really well. The staff are attentive, friendly, caring and treat everyone with care, respect and as individuals. The atmosphere is so lovely, and it is a pleasure to visit. Thank you for everything.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind review regarding your father's stay with us. It's our honour to support him and we're so pleased to have him with us as part of the Lakeview family.

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Review of
Hallmark Lakeview
from Jeff E (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

I am always impressed by the staff & room. Very good.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe're thrilled to hear that you have such lovely things to say about the home and team. Thank you for your kind words, which we will share with everyone here at Lakeview.

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Review of
Hallmark Lakeview
from J C (Wife of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff are always here to help & sort out any problem. I am absolutely happy with the service.
Everybody is so welcoming and helpful, and caring. First class care home.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewWe really appreciate such kind feedback. It is our pleasure to have you both as part of the Lakeview family.

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Review of
Hallmark Lakeview
from Karen H (Relative of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

What an absolutley brilliant care home.
Every member of staff whether receptionist, senior and head of department - every one treat their residents with respect and kindness. I wish all care homes were as brilliant as this one.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for the lovely review about the team and home. We pride ourselves on the service and environment which we offer to residents and we're so pleased that visitors can feel this warmth when they visit.

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Review of
Hallmark Banstead Manor
from Claire E (Daughter-in-law of Resident) published on 25 November 2025 Submitted via Website • Report

Overall Experience

My mother in law moved into Banstead Manor Care Home on 12th August 2025. She was finding it difficult to manage on her own at home. All the staff at Banstead Manor have made her feel very welcome and have made the transition easier for her. The staff are very friendly, caring and attentive, nothing

is to much trouble for them. The activities team work really hard and have included her in the wide range of activities they offer, from arts & crafts, exercising, knitting and socialising in the cafe and garden. Banstead Manor has a very warm and friendly atmosphere which runs throughout the home and makes visiting a pleasure. We are so lucky to have found Banstead Manor Care Home.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead ManorThank you so much for your lovely words. We work really hard to create this warm environment for residents and families, so it means the world to us to receive such positive feedback, thank you!.

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Review of
Hallmark Lakeview
from A D (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report

Overall Experience

Fabulous afternoon with Dwhali celebrations. Mum so happy in her new home. Thank you to all the lovely staff at Lakeview for making Mum so welcome.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind words about our recent event. It's our pleasure to have Mum with us and we're so pleased she has settled so well!

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Review of
Hallmark Lakeview
from S F (Friend of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

Great home. Brilliant team.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your kind review and feedback which we will share with the team.

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Review of
Hallmark Lakeview
from J H (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

I always feel Mum is loved and cared for by the staff. It's reassuring to know she is in good hands.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewThank you so much for your lovely feedback regarding the care your mother receives at Lakeview - its our pleasure and honour to care for her.

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Review of
Hallmark Lakeview
from A G (Daughter-in-law of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

My husband and I visited Lakeview to enquire about respite care for my mother-in-law, who has been finding it difficult to live independently while recovering from an infection. From our first telephone enquiry, through our initial and subsequent visits, we were met with kindness and understanding by

everybody that we came into contact with. For now, she has decided that she would like to explore whether she can be supported to stay in her own home, but from everything we saw Lakeview seems a wonderful home for supported living.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark LakeviewIt was our pleasure to meet you all and thank you so much for your kind words. We're also pleased that you have something sorted for your mother in law but please do get in touch if anything changes. We're here if you need us.

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Care Homes Owned by Hallmark Luxury Care Homes in Surrey

Hallmark Luxury Care Homes Locations in Surrey (2)

Hallmark Luxury Care Homes Reviews in Surrey (201)

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Banstead Manor

Hallmark Banstead Manor

Hallmark Banstead Manor

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Banstead Manor

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

Hallmark Lakeview

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