Care Homes Owned by Hallmark Luxury Care Homes in Surrey

The previous owners & Hallmark care homes - experts with the elderly, & the most vulnerable. Thereby their values & conduct should be beyond reproach to reflect their responsibility. 12 weeks into my mother (who has dementia) Day Club Membership - the previous owners sell out to Hallmark with ZERO notice to residents or Day Club Members. I received an email at 12.49 pm informing me as from that day the Day Club was closed (my Mum was at the Day Club!). I'm now between two feuding care companies, requesting a refund on her 12 month membership. It appears responsibility lies with the previous owners, but this matter should have been resolved before any sale was agreed. The previous owners offered respite care with this membership - our summer plans, to send my Mum to respite care, whilst we went away on a family holiday resulted in us having to cancel our planned vacation. This is no reflection on the staff but the organisation. I find it astounding that neither company have a conscience over their actions and the impact on families

If you are looking for a permanent residential home for a member of your family, I can thoroughly recommend Loveday Esher.

Thank you, you made my life and my families life a little easier.

You are looking after our dear friend so well. Her confidence is returning, along with her memory. Thank you so much. :)

I would highly recommend Loveday Esher to everyone.

Moving my grandma into Lakeview Care Home couldn't have been better. The staff are all wonderful and very friendly. It feels as though they care about the whole family too, not just residents, and keep you updated on everything. The facilities are amazing, and having a hairdresser on-site is very helpful and nice. Every day, they have activities and events in line with the seasons, which I think helps residents know what's going on. The visit from the nursery children weekly, my grandma loves and it is a brilliant idea.

Very clean and well presented.

I'd like to thank the staff (every person I have interacted with) for the incredible care they are giving my mother, who has dementia. They are all gentle, caring, professional, and also patient. The staff are always smiling and encouraging. We feel that our mother is in a family home, not just a care home. She is wrapped in caring arms. I just wish this standard of care could be extended to all people who suffer from dementia in the whole country.

A loving and caring environment with wonderful staff and facilities.

Mum is well looked after and supported. When she's upset, they calm her down, and today she was the calmest I've seen her in ages. The people that work here are just so lovely.

love along the path of life's recovery.

My husband and I came to visit Lakeview in order to move my mother in law. As soon as we entered reception, we felt at home. The receptionist was so helpful, and the management went above and beyond to make her move stress-free for her and us. The staff are wonderful, and her care is worry-free for us. When we visit, we feel like one of the family. There are so many activities that we join in too. My mother in law loves it here, and we know she is in safe, happy and has a laugh with the staff. Thank you so much.

Very satisfied!!

Explained to the reception desk that the gutter was badly leaking, noisy at night during sleep, with 1 litre a minute pouring down. Gave room number and notified the maintenance, fixed within a few days - happy.

I would like to write and thank all the staff at Lakeview for their excellent care that they give. The home is well organised, clean, welcoming and well run.

In my opinion, Lakeview Care Home provides exemplary standards of care, from the management and all staff, including receptionists, they are very approachable, helpful, and ensure residents are given respect, compassion, dignity and understanding of their individual needs. The home is well-maintained throughout. I am so grateful that my sister has settled in so well in this safe and friendly atmosphere.

Five weeks in, and my dad is a changed man. From the moment he moved into Loveday it was clear we had made the right call, he's happier, healthier, and looking forward to every day. Loveday doesn't just feel like a care home, it feels like a home. Beautiful rooms and interiors, exquisite grounds, and an atmosphere that's always warm rather than institutional. Dad can't stop talking about the food, he is genuinely excited about the regular concerts and keep-fit sessions - he has got a life again. What sets Loveday apart is the quality of care. The nursing and care staff are exceptional; attentive, compassionate, and brilliant at reading what Dad needs, even on the harder days. Nothing is generic. Everything is tailored to him as an individual, I can't recommend Loveday enough. The regular email and phone updates mean I always know how he is doing. That piece of mind is genuinely priceless and visiting him is always a pleasure.

Every single person at Lakeview is committed to providing the best possible care for my mum.

Dad looks well as his care and medical needs are dealt with. Thanks to Janice and the staff for arranging the move at short notice and keeping the family up to date on our Dad.

Lovely place to visit.