Care Homes Owned by Hallmark Luxury Care Homes in Kent

I know we feel a loss in our lives without Dad, but also miss the lovely faces and personalities we met there. Who could ask for more?

Chamberlain Court is always clean, bright and welcoming, with beautiful communal areas and garden. There is always plenty going on and the café is often busy with residents and visitors, which gives the home a warm, sociable atmosphere.

Staff have been excellent looking after my mother during her difficult transition from home. She has anxiety and dementia and a dog and the staff have gone above and beyond expectations to help/accomodate her.

Very friendly and caring staff who are good at responding to any concerns or queries. The bedrooms and common areas are furnished to a high standard. Food is also of good quality. The cafe and garden are ideal for visits. There are often family members visiting, which makes it feel less like a care home.

Chamberlain Court is comfortable, clean, well decorated, lovely garden, lots of relaxing areas and cafe ... but the thing that makes it special is the level of care that all the staff there show to our mother, her cat and to us. They keep us informed, offer advice and are always happy to chat. They are as good as extended family which is very special when you trust a parent to them. Thank you all.

My wife has now been a resident at Chamberlain Court for just over a month. She is very slowly settling in, but I realise it is going to take time for her to get used to her new surroundings and way of life. I have nothing but praise for Chamberlain Court, the facilities available and most importantly everyone responsible for caring for my wife. From the very first day I visited the home back in April I was made to feel very welcome and knew this was the place I wanted to care for my wife and myself at this difficult time in our lives together. Thank you to everyone.

Mum has been at the home for six months, she is so much happier now - the organised activities really help keep her mind and body active - incredibly important for someone with dementia. The meals provided have been top quality meaning that Mum is now eating a balanced and healthy diet something she wasn't doing before she arrived. The company she gets from the staff and other residents has meant she is no longer lonely. Also being closer to her in distance means I can visit very regularly- the option to visit at anytime has been so lovely, including being able to have meals with her. And a big thank you for the endless tea and cake on offer!

She took up residency in September 2025 and settled reasonably well, her dementia made things tricky at times but she was always treated with utmost care and consideration. The staff went out their way to ensure her time spent on Kensington was the best it could be.

My mother has been enjoying life in very pleasant surroundings Chamberlain Court for more than two years now. She has lots to do: she joins in most of the activities, entertainments and events arranged each day for the residents. When it comes to her care, the daytime team on Sandringham are kind, thoughtful, patient and very professional. They regularly go the extra mile to ensure that she - and her friends living in the community - are well looked after and have everything they need. Mum enjoys having her own possessions around her and we, as her family, are made to feel welcome by the whole team. Food is to a good quality, too.

Chamberlain Court have been nothing short of amazing. Our mother had been in another care home for 9 months and over those 9 months things went from bad to worse. The family took the decision to find somewhere better. Chamberlain Court has been the best decision we made for our Mother. It was also the best decision for the family, we can now visit & spend quality time with her rather than complaining about everything on every visit. I am certain that if we hadn't moved her she would have died by now. Instead, she is looking more like her old self and is not spending all day in her room. She eats almost every meal in the dining room & looks better than she has for months. She is being treated as a valued human being. The other day I managed to take her out for a drive & we stopped for lunch on the way back to Chamberlain Court - I never thought I would be able to take my Mother out for lunch again. The team in the Kensington Suite at Chamberlain Court are to be applauded.

Chamberlain Court is quite simply the best care home I have ever visited. You just want to know that your relative is being looked after as well as they possibly could be and, for me, this is never a worry. The care staff are regular and tend to stay long-term. I see the same people every week when I visit and so therefore does my aunt. There are enough of them that I never worry that my aunt is being neglected. Any urgent need is dealt with straight away and with good humour. Even the management team know who my aunt is and how she's doing. It's honestly a pleasure to visit every week.

Thank you very much.

My dad came from 24 hr day care. He was mostly confined to a wheelchair and spent most of his time in bed. After five months at Chamberlain Court, he walks everywhere with his walking frame. He is showered and shaved every day and the bedsores he came with have gone. He eats nearly all his meals in the restaurant, and the team have worked hard to get him engaged in all the activities they put on. I would highly recommend Chamberlain Court.

We have been extremely pleased with the constant care and support our family have been given over the past 4 years. The staff are professional and treat our mother with dignity and respect. We are kept informed of her changing needs. They encourage her to take part in the many varying daily activities and entertainment planned. Our family are made very welcome when we visit and the staff go out of their way to greet us.

We visited several care homes before deciding that Chamberlain Court was the most suitable for our mother, as living in her own home had become impossible. We are so glad we made this choice, as it is a very happy home, with excellent dementia care. All the staff have been very kind, caring and welcoming. We were worried that Mum would not settle into care, but the staff made the transition far easier and calmer than we had imagined possible. Mum is happy with her room, & the dining bistro is very pleasant with a wide menu. Everywhere is kept very clean. At Christmas, the home was beautifully decorated, with great entertainment & lovely atmosphere. Mum loves the entertainment, especially the various singers who perform in the Royal Café. She enjoys going to the hair salon and having a visiting GP and Optician is very convenient. When the weather is warmer, she will love being outside in the garden or on the terrace. She has settled in so well, thanks to all the wonderful staff.

The chef and his team create tasty, nutritional daily menus to a high standard. The residents' dining rooms are thoughtfully laid out, whilst the Royal Cafe on the ground floor is open to visitors and has a constant supply of delicious coffee, fresh pastries and cakes. The Royal Cafe is a lovely space for residents to spend time with each other or enjoy meals with visiting family and friends. In addition to all the above, CC is spotlessly clean, well-maintained and beautifully furnished.

The communication from the team since that day has been exceptional, with regular updates about Mum's well being and how she is fitting into her new surroundings. Mum has commented on the incredibly high standard of cleaning, the fabulous food and the joy of being able to go out into the pretty garden whenever she feels like it. In fact she has said she cannot fault a thing. My sister and I very much look forward to our visits as the atmosphere at Chamberlain Court is always one of a 'happy home'.

This home has heart and soul and cares for each and every resident with love. I can't thank them all enough for what they have done for my mum and my family. You are Angels.

From the very first interview to today. I have found the care home to be a clean and pleasant place to spend time. I always say you are visiting a 5* hotel. The staff are amazing, friendly, helpful and will always be at hand to guide you through. You know that the loved ones are in the best care possible. There is so much to do. The craft, the singers, the bingo, with so many other things to do or watch or join in, the list is endless. Most importantly care is on hand 24/7, this gives everyone so much confidence that she will be well looked after. From the beginning our lady has been happy and today she had guests. I am told she was praising the staff and the wonderful new home she has and enjoyed giving them a tour and showed them her room, with such pride. Apart from being a Power of Attorney I am also someone who is very close to her and you really couldn't ask for anything better.

Thanks for delivering on the promised care. We enjoy visiting more than we did her previous residence where at Chamberlain Court there is a welcoming and positive atmosphere.