Hallmark Luxury Care Homes in Cardiff | 4 Care Homes

Review of
Hallmark Ty Enfys
from Janine P (Niece of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

The carehome and all the staff have been amazing. My aunty was a resident for 9 weeks before she passed away, and I never felt worried when we left after visiting, as we knew she would be looked after. We have been looked after as much as any paying resident, and all the staff feel like "family". I

can't fault the Ty Enfys staff enough for their kind, thoughtful and committed care. The carers, cleaners, nurses and reception staff are brilliant.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty EnfysThank you for your heartwarming review. It was our pleasure to care for your loved one and all of you during this time. I will ensure the teams see your kind comments.

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Review of
Hallmark Regency House
from Alison S (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

We have been so impressed with the care home; they look after our mum incredibly well and keep us informed at all times regarding any issues and how she has been doing. We can't thank them enough.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you so much for your kind words, We're delighted to hear you've had such a positive experience and really appreciate you taking the time to share this with us

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Review of
Hallmark Regency House
from C W (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

The home has been excellent. Right from the moment mom arrived, outstanding care and service. Thanks.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for your lovely feedback. We're so pleased to hear your mum has settled well and that you've experienced outstanding care from the team.

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Review of
Hallmark Regency House
from J B (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

Everyone at Regency House are really welcoming and caring. The staff go to so much effort with seasonal decorations and events. I love the activities - especially the singers. My family love the cafe and garden for spending time with my mum. The staff are very caring of my mum. They were also wonderfully

supportive when my dad died and in his last months and weeks of life. We really feel part of the family here. Thank you.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you so much for your kind review. We are delighted that Regency House feels like a second family to you and that your Mum enjoys our activities, caf and garden. Knowing your mum feels well cared for means everything to us. We were also honoured to support your family during such a difficult time with your dad. Thank you for being part of the Regency House family

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Review of
Hallmark Regency House
from Vivienne L (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff at Regency House are exceptional, from the reception, management team, to the nurses, carers and all the 'housekeeping' staff. They are always cheerful, helpful and caring. The peace of mind given to the family cannot be underestimated. Thank you, long may our reason to visit continue!

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you so much for taking the time to share such a lovely review. We are truly grateful for your kind words about our whole team, It means a great deal to know that the care, warmth and support we provide brings peace of mind to families, as this is at the heart of everything we do. Thank you for your trust in Hallmark Regency House, and we look forward to continuing to welcome you for many years to come

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Review of
Hallmark Ty Enfys
from Stephen B (Son of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My mum has been a resident at Ty Enfys for a little over two years and during that time the care and support she has received has been nothing short of exceptional.
The facilities are first class, always clean and well maintained and the food is excellent. The staff are welcoming, professional and

create an environment that provides confidence that your loved one is safe and in good hands

Moving a family member into care can be difficult for all concerned but the moment you arrive at Ty Enfys you know it will be the right choice, it just feels different.

My mum now calls Ty Enfys her home, need I say any more.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty EnfysThank you for such a lovely and heartwarming review. Having Mum join us has been a joy. I will pass your review onto the teams.

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Review of
Hallmark Penylan House
from L S (Granddaughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

Came to visit my nan and there was a Christmas market on with Santa's grotto, Christmas drinks and snacks provided. It was wonderful to see so many residents including my nan enjoying Christmas festivities

Reply from Flor Nessbert, Lifestyles Lead at Hallmark Penylan HouseThank you for your wonderful review. It really helps us understand how well we are doing. We love making every moment matter every day! Specially Christmas. We are pleased to know that Nan and yourself enjoyed the festivities.

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Review of
Hallmark Regency House
from Alison R (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Regency House has provided our mother with excellent care over the past 11 months. Any issues/concerns are immediately dealt with, and the nursing staff contact the family in person and by phone if there is anything to report regarding our mother's condition.
The care home is calm and welcoming, and

I wouldn't hesitate to recommend Regency House to anyone seeing a home for an elderly parent.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you for your lovely review. We are so pleased to hear that your mother has received excellent care and that you have felt well supported and informed. Your kind words and recommendation mean a great deal to our team.

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Review of
Hallmark Ty Enfys
from A T (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

My dad moved into Ty Enfys over six months ago. We weren't sure how he would feel about leaving his own home behind, but he now considers Ty Enfys as his home. He is much happier with someone always available to talk to every day, and activities to take part in. He is well cared for, and is safe. He

considers the staff and other residents to be his friends, and he is thriving in their company, both mentally and physically. The cafe is warm and welcoming. He loves meeting family members there for coffee and a slice of cake. Ty Enfys have also facilitated his attendance at hospital appointments by arranging appropriate transport, and waiting with him where necessary. In short, we are relieved that we made the right choice in placing our dad into Ty Enfys.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty EnfysThank you for your wonderful review. Welcoming Dad and watching him thrive in his new surroundings is heartwarming to see. I will pass your review onto the team.

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Review of
Hallmark Ty Enfys
from J J (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

Mum has been generally very well cared for at Ty Enfys. We feel free to bring up any concerns we have and when concerns are raised with nursing staff and carers they are dealt with quickly.

A lovely home with caring staff.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty EnfysThank you for your lovely review and kind comments. I will pass your review onto the team.

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Review of
Hallmark Ty Enfys
from Zoe B (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

Mum is always well cared for, and staff keep me informed of changes in her condition. Mum can't take part in activities but she has her personalised music list played to her in her room, and she gets to sit in one of the lounges for a change of scene. The Christmas decorations now look fabulous. The

food here looks and smells very good. There are often activities and events days going on around the home, and the staff are very helpful.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty EnfysThank you for your wonderful review. Mum is such a huge part of the Ty Enfys family as are you all. I will pass your comments onto the team.

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Review of
Hallmark Ty Enfys
from S D (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

I have nothing but high praise and appreciation for the staff looking after my Dad. He has been receiving nursing care for dementia, cancer and a range of other health concerns for approximately 8 months. What matters most to Dad and the family is that he is cared for with not only expertise, but warmth

and respect. We conducted extensive research before deciding that Ty Enfys would be a perfect fit for Dad. What cinched it for us were a few little unannounced visits where you can really get a feel for the environment and people who live or work there. There isnt a stand out team, because everyone is friendly, knowledgeable, caring and professional. Everyone gives 100%. The food is incredible and varied and the activiies fun and wide ranging. Dad has been safe and content during his stay because the standard of care is exceptional.Choosing care for/with someone you love is heartbreaking. We are so grateful to Ty Enfys for everything. Thank you for making it easier! X

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty EnfysThank you so much for your heartwarming review. We have loved welcoming you all to Ty Enfys and watching Dad thrive in his new environment. I will pass your comments on to the whole team.

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Review of
Hallmark Shire Hall
from Ceri S (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident at Shire Hall since early October and I cannot speak highly enough of it. It was a very stressful decision to move her into residential care but it has been such a positive experience for all of us. A huge thank you goes to the whole team for making the process so smooth.

The surroundings and facilities at Shire Hall are lovely and all of the staff are so engaged, caring and kind. Nothing is too much trouble and my mother's happiness and wellbeing is a genuine priority. Visiting is a pleasure -- the downstairs coffee shop is a fantastic asset. My mother enjoys all of the activities, especially having her hair done in the salon every week. She settled in from day 1 and is far happier here than she was at home, which is a huge relief and comfort for the whole family.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire HallThank you, Ceri, for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your mother and your whole family to Shire Hall

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Review of
Hallmark Ty Enfys
from A B (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Mum came to live at Ty Enfys after a hospital stay following a stroke. She had been living independently with some support, so it was a huge step for her ( and us) to consider the move.

We have all received real kindness from the whole team at Ty Enfys. There is a lovely sense of community at

the home - staff and volunteers are long standing which I think says everything. Everyone is open to feedback even about small details and feedback is acted upon.

Mum says she feels very well looked after and that 'nothing is too much trouble ' for the care team. The activities team really take care to get to know everyone and support them to be involved in the life of the home as much or as little as residents want. For example there a very full calendar of events for Christmas and a delicious menu. Mum is enjoying the food and we have too when we have joined her for a meal.

Thank you everyone at Ty Enfys

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty EnfysThank you for such a heartwarming review. We have loved welcoming Mum and you all to Ty Enfys and watching her join in with so many things. I will pass your review onto the team.

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Review of
Hallmark Ty Enfys
from Claire P (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My experience with this care home has been positive.The staff are warm, patient, and genuinely invested in residents' wellbeing. Communication with families is clear and consistent, and I always feel reassured that my loved one is in safe hands. The home is clean, well-maintained, and offers a variety

of activities that keep residents engaged and happy. The activities team, in particular, are incredibly dedicated and truly invested in the residents, always making an effort to create meaningful, enjoyable experiences. I'm very grateful for the care and compassion shown.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty EnfysThank you for your lovely review. It's be wonderful to have you all join us and settle into Ty Enfys over the years. I will pass this onto the team, especially the activities team.

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Review of
Hallmark Shire Hall
from C G (Nephew of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

I have always been very happy that Auntie is at Shire Hall. The home, staff, food, but most importantly, the care is outstanding.
I could not think of a better place for our loved one to be.
Thank you Shire Hall.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire HallThank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your auntie and whole family to Shire Hall

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Review of
Hallmark Shire Hall
from Tracy G (Niece of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Every visit is always very friendly staff are very welcoming. From the receptionists and all the carers, kitchen staff, I cannot fault them; they go above and beyond, and I have peace of mind knowing how well my auntie is being cared for.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire HallThank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your auntie and whole family to Shire Hall

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Review of
Hallmark Regency House
from Gwyn B (Husband of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

I cannot praise enough the care given to my wife during the spell of respite. The staff have acted with complete care and attention in a highly professional way. The standard and organisation is first class, and the establishment is of a very high standard.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you so much for your wonderful feedback. We're delighted to hear that your wife's respite stay was such a positive experience. Our team take great pride in providing the very best care, attention, and comfort for every resident, so it's lovely to know this was reflected during her time with us. Your kind words mean a great deal to everyone at Regency House.

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Review of
Hallmark Penylan House
from Gail P (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

Cannot speak highly enough of the home & the care my mother is given. Nothing is too much trouble. All staff are always welcoming & friendly. The activities organised are excellent & varied. Mum has a lovely room & being able to keep her dog is appreciated so much as Missy is her constant companion

- thank you.

Reply from Stacey Hodgkiss, Business Support Manager at Hallmark Penylan HouseThank you so much for leaving us an Amazing review.
Kind regards
Team Penylan

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Review of
Hallmark Regency House
from Sandra M (Power of Attorney of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My very dear friend was a resident at Regency House until he recently passed away. I took great comfort and solace in knowing he was not just looked after but surrounded by love and caring people. The care, compassion and respect shown were overwhelming.
Thank you for providing such a loving and caring

environment and showing dignity and compassion throughout.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency HouseThank you so much for your kind words and for taking the time to share this heartfelt message. We are truly sorry for your loss and so touched to know that you found comfort in the care and compassion shown to your dear friend. It means so much to our whole team to know that we were able to provide love, dignity, and support during his time with us. Your message will be shared with everyone here at Regency House, as its a wonderful reminder of why we do what we do every day.

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Hallmark Luxury Care Homes Locations in Cardiff (4)

Hallmark Luxury Care Homes Reviews in Cardiff (543)

Hallmark Ty Enfys

Hallmark Regency House

Hallmark Regency House

Hallmark Regency House

Hallmark Regency House

Hallmark Ty Enfys

Hallmark Penylan House

Hallmark Regency House

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Shire Hall

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Shire Hall

Hallmark Shire Hall

Hallmark Regency House

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Hallmark Regency House

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