Care Homes Owned by Hallmark Luxury Care Homes in Cardiff

The staff, every one of them, provide all that she needs to keep her safe, warm and clean. If I am unable to go in, my confidence in them is total. They are vigilant and give all the residents the dignity they should have. Penylan has been a good choice.

My elderly mother reached a point in her life when the family had little choice but to look for full time care. It wasn't an easy decision as we were quite apprehensive. I viewed a number of homes, but the Hallmark Regency Home, Ely stood out head and shoulders. The care homes environment, decor & facilities are excellent, feels very much like home. My mum brought many personal items, pictures etc to make her room feel like her own. The meals looked delicious, with a wide selection. I was totally amazed by the range of activities & entertainment for the residents, no need for a dull moment. When my mum needed more intense care, the support & care was there for her. The 'jewel in the crown' is the care home staff, you can tell this isn't just a job, they really care, my mum was always treated with kindness, dignity & respect. A massive thank you to Christine the manager & Debbie, you are both amazing people and a shining reflection of what is best about the home. Thank you all x

My mother was a resident at The Shire Hall Care Home for about 5 years. She had severe dementia as well as severe heart failure. She stayed with the care home until her death in August 2026. The care home was excellent in their care of her. All the staff in the home take an interest in the residents from the manager to the laundry/cleaning staff addressing her by name and chatting with her. When she moved in after a fractured hip she could hardly walk and the previous care home were unable to manage her physical and cognitive issues. Within a month they had her up and walking . She took enjoyment from the activities put on including singing and art/crafts or being in the garden or a trip out. As she worsened the care was still excellent. We had declined hospital admissions and so with the GP input all her needs were met. Her terminal care was at the care home and she had a peaceful comfortable end of life.

We are so pleased with the care home and the staff. The home is always kept clean and tidy and fresh smelling. The home made a special effort recently to celebrate my mum and dad's wedding anniversary! They had lovely decorations, balloons and food made for them both and made such a lovely fuss over them both. They truly have become an extended family to us all. The staff have lots of patience and have got to know mum really well. Thank you so much!!

Mum needed to move into a care home last December we visited and she said if I like you + you like me I'll come. In the beginning mum was mobile but during the last 2 months she has become frailer, the staff have been very supportive + helped facilitate her discharge from hospital back to the care home, which is where she wants to be. They have looked after mum + also our family, providing care, giving mum her dignity and helping her to do as much for herself as she can. Which is very important to my mum who doesn't like asking for help.

The gardens are immaculately kept and safe for my grandchildren. Absolutely 5*'s

This home is brilliant. The care that is provided for our relative is fantastic. The carers genuinely care for their residents and the nurses are diligent in their service too. Our relative feels safe and at home here. The activities get our relative moving and vocalising in the form of singing, dancing and gardening. The home facilitated them being able to watch the tennis during Wimbledon and organised fun activities around the World Cup Football. They get him walking in the garden as often as they can. They have learnt our relatives hobbies, likes and dislikes so as to attend to him in a way he feels seen, heard, dignified and validated. Penylan house is truly an exceptional care home.

Furthermore the managers based at the home are very approachable. They genuinely listen to any concerns you may have, which are always dealt with on a prompt and professional manner. We are so incredibly grateful for the outstanding dignified support they give Mum every single day.

I really enjoy coming and helping at The "Queen bee club" and seeing everyone. Such a lovely place to come to with Wonderful staff.

I wish we could have moved her sooner.

My father was a resident of the home for such a short time, but the care he received was exemplary. As a family, we were all treated with respect alongside a warm and friendly approach from our first contact with Christine, reception and all care staff we met. Such a lovely, warm, welcoming and calm caring place. Cannot praise the home, staff and carers enough.

Our mother has had excellent care at Ty Enfys. - She is treated with care, interest and respect. She has been thriving here until her final illness and settled quickly and well. We can't thank the staff more for their kindness and consideration for both our mother and our family when we visit. Thank you so much!

Overall my Mother is enjoying her time hugely & happier than she's been for years

The staff are very accommodating & activities appear plentiful , hence Mum is having fun as well as being cared for

Only 3 months into her stay but so far experience has been excellent

Rob

As a family we highly recommend Ty Enfys.

Excellent care home. Caring staff, looking after my mother very well. She is warm, clean, fed and happy. I am informed when there are issues or concerns and the is good liaison with the local GP service.

Great activities planned and opportunities to be included and share in experiences with my loved one.

Lovely care home. I always feel welcome and part of a friendly atmosphere. The whole team show compassion and are always there for you.

I could not think of anywhere better than Shire Hall for my aunt. From staff to the warmth of the people who come and go. It is the most welcoming, friendly, caring, beautiful place, and I know my aunt loved it as did we.

New like the home - made to feel welcome - was settled very quickly.

I very much enjoy coming to see my sister and all the staff are very helpful.