Hallmark Luxury Care Homes in Cardiff | 4 Care Homes

Review of
Hallmark Regency House
from Gwyn B (Husband of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

I cannot praise enough the care given to my wife during the spell of respite. The staff have acted with complete care and attention in a highly professional way. The standard and organisation is first class, and the establishment is of a very high standard.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for your wonderful feedback. We're delighted to hear that your wife's respite stay was such a positive experience. Our team take great pride in providing the very best care,…read more

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Review of
Hallmark Penylan House
from Gail P (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

Cannot speak highly enough of the home & the care my mother is given. Nothing is too much trouble. All staff are always welcoming & friendly. The activities organised are excellent & varied. Mum has a lovely room & being able to keep her dog is appreciated so much as Missy is her constant companion

- thank you.

Reply from Stacey Hodgkiss, Business Support Manager at Hallmark Penylan House

Thank you so much for leaving us an Amazing review.
Kind regards
Team Penylan

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Review of
Hallmark Regency House
from Sandra M (Power of Attorney of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My very dear friend was a resident at Regency House until he recently passed away. I took great comfort and solace in knowing he was not just looked after but surrounded by love and caring people. The care, compassion and respect shown were overwhelming.
Thank you for providing such a loving and caring

environment and showing dignity and compassion throughout.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for your kind words and for taking the time to share this heartfelt message. We are truly sorry for your loss and so touched to know that you found comfort in the care and compassion…read more

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Review of
Hallmark Ty Enfys
from David H (Brother of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

My sister, who suffered from Alzheimer's, was very well looked after by all the staff she came in contact with in Ty Enfys. She was there for over a year. I don't think that we could have found better care for her anywhere.
I would thoroughly recommend this care home.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your wonderful review. It was heartwarming to read. We loved caring for your sister. I will pass this review onto the team.

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Review of
Hallmark Regency House
from G C (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

Since my mum has been in The Regency, she has been extremely happy and settled. The staff are brilliant, helpful, caring, professional, attentive, just wonderful. The rooms are always clean and beautifully furnished. The meals are expertly prepared with plenty of choice. There are lots of daily activities.

The standard of all-round care and maintenance of residents' dignity is first class.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for such a kind review. It means so much to hear that your mum is happy and settled with us. Our team truly cares about making every day special, and knowing this is reflected in your…read more

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Review of
Hallmark Regency House
from P C (Son-in-law of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

When my wife and I first visited Hallmard Regency House, we were very impressed by all the accommodation, in particular the bedrooms, all the staff we met, the activities provided and the garden. Since my mother in law has been living at Hallmark, our expectations have been exceeded. There is nothing

to find fault with, but in particular, all the staff have been kind, caring, supportive and care for my mother in law brilliantly. I can give no better review than I would be very happy to live here if the time comes.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for your kind review. Were delighted to hear that your first impressions of Regency House have been exceeded since your mother-in-law joined us. It means so much to know our team…read more

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Review of
Hallmark Shire Hall
from Helen M (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Amazing care home. Staff very friendly, can't do enough for you. The care mum receives is second to none. They are truly amazing.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your mother and family to Shire Hall

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Review of
Hallmark Ty Enfys
from Kate C (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

My mum recently moved into Ty Enfys and I couldn't be more grateful for the support she has received. From the very beginning, the staff have been so welcoming to both my mum and our whole family. They've taken the time to really get to know her and understand her needs, always showing kindness and

respect. The home itself is immaculate and has such a lovely atmosphere, with a beautiful café where residents and families can spend time together. The staff truly go above and beyond, and it gives us great peace of mind knowing my mum is in such caring hands.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your heartwarming review. It's been wonderful to welcome you and all to Ty Enfys and help Mum to settle into her new home. I will pass your lovely review onto the team.

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Review of
Hallmark Regency House
from Kevin M (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

The CR Manager of this home "swayed" our decision.
Fantastic interpersonal skills & her experience was 'noticed'.
Regency House has excellent facilities, and staff often encourage Mam to 'participate'.
Reception staff are welcoming & engage well with their customers.
This has been a trying time

for the family since late December, and Regency House has gone a long way in helping us accept this dramatic change in Mam's wellbeing.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for your kind words. Were delighted to hear that you and your family have felt supported during this time, and its wonderful to know that our team and facilities have made such a…read more

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Review of
Hallmark Regency House
from Gerald M (Son of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

We recently had to make a decision none of us felt qualified to make. After a fall at home and a short stay in hospital, we were advised that my 100-year-old mother would need ongoing nursing care.
We were given a list of suitable Care Homes and deliberately left Regency House until last as it was

the furthest away from most of the family, and none of us really wanted to travel across the city daily!
From the moment we walked in, we knew it was the right place - the initial welcome at the front desk, the cafe-style entrance hall and the introductory tour and information by management made us feel comfortable about Mam's future in their care.
She has been there now for a month, and the weight of worry has been lifted from our shoulders.
She seems content and is happy to join in the activities with a little persuasion. All the nurses and carers are really friendly and approachable.
If we have a concern about anything, they are always willing to listen and respond.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to share such a thoughtful and heartfelt review. We fully appreciate how difficult it can be to make the decision to move a loved one into care, and were so pleased to…read more

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Review of
Hallmark Shire Hall
from Anne G (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

It is always a pleasure to visit Mum and see how much more relaxed and happy she is since she arrived in March. The staff are a credit to Shire Hall. Thanks for giving Mum great care.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your mother and family to Shire Hall

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Review of
Hallmark Ty Enfys
from H D (Daughter of Resident) published on 8 July 2025 Submitted via Website • Report

Overall Experience

Excellent care provided to my mum in a dementia unit at Ty Enfys. The Activities team in particular need recognition for the very personal input they give to residents organising music, celebratory events and teas.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review, in particular the lifestyles team. I will pass this onto the teams.

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Review of
Hallmark Ty Enfys
from Nick D (Son of Resident) published on 8 July 2025 Submitted via Website • Report

Overall Experience

My Mum has been in Ty Enfys for over two years. The team look after her very well and are very friendly. I am particularly happy that all the team in the building know her name and say Hello as we pass. The cafe by reception is a great place to have a coffee and share news and memories

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your wonderful comments, I will pass them onto the team.

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Review of
Hallmark Ty Enfys
from A H (Daughter of Resident) published on 8 July 2025 Submitted via Website • Report

Overall Experience

Mum has been living at ty Enfys for fifteen months now, she is a strong independent woman and took a very long time to settle, during this period and even now she can be challenging, every member of staff including house keeping show nothing but patience, care, understanding, and compassion towards

her, I have no worries about her at all, the environment is that of a happy well run ship, the staff are always very pleasant in what is a very difficult job. I cannot express my appreciation enough for my peace of mind. Thank you all

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your great review. Mum's laugh echoing in reception is truly wonderful to hear. We've loved welcoming you all to Ty Enfys and helping Mum settle in her new environment.

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Review of
Hallmark Penylan House
from Roger O (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

I cannot speak too highly of the care my mother has received since moving in. The staff are superb and nothing is too much trouble. A quality start to Mum's life in a lovely care home.

Reply from Flor Nessbert, Lifestyles coordinator at Hallmark Penylan House

Thank you so much for taking the time to share your experience with us. We are truly grateful for your feedback. It's wonderful to hear that our Team dedication and care have made a positive impact on…read more

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Review of
Hallmark Ty Enfys
from D C (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

Dad has been with Ty Enfys since Sept 2024 and overall has received a high level of care. The nursing home is always clean. The staff (carers, nursing staff, activity leads and reception) are all very attentive and willing to help to provide the best experience they can.
There are regular activities

for residents to take part in, and even when full participation is not physically possible, the care staff encourage as much as possible. There are a variety of areas around the home to meet during visits.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your very kind comments. We have really enjoyed welcoming you all and love to see you all on your visits. It's been great having Dad join us and seeing him thrive.

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Review of
Hallmark Ty Enfys
from C I (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

MY mother has been in the care home for 4 months. The standard of care is excellent, and communication with myself is very good. There is a wide range of activities and events.
For me, the standout aspect is the welcome when we arrived, everyone already knew Mum's name and said hello. This has continued,

all the staff stopped to talk to her and they are also very welcoming to myself, the family and even the dog! I have never felt in the way and know I can come any time.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such a heartwarming review. We've loved welcoming you all to Ty Enfys and are very happy you all feel at home with us.

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Review of
Hallmark Ty Enfys
from D R (Power of Attorney of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

Ty Enfys is a truly exceptional care home. My cousin was a resident there for over 20 months until his passing two weeks ago. I cannot fault in any way the care and consideration he received. He suffered from dementia and lived to be almost 94. From reception to nursing and admin staff, we found kindness,

dignity and consideration by all. The accommodation is clean and welcoming, the food is varied and good. I would recommend this home to anybody seeking care for their loved ones.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such lovely and heartfelt comments. We miss your cousin tremendously and are so happy he had a wonderful last 20 months with us.

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Review of
Hallmark Ty Enfys
from J R (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

My relative is treated with the utmost respect, compassion, dignity and sensitivity. The care staff and housekeeping staff have taken the trouble to get to know my relative, and I see evidence of person-centred care each and every time I visit. The lifestyle coordinator puts in an impressive degree

of effort and thought into providing appropriate. Relevant and purposeful activities that also manage to avoid being childish. The environment is spotlessly clean and the menu is varied and appetising. The care here is outstanding. As a relative, the support I've received from the hands-on carers, receptionists, housekeeping staff and nurses has been wonderful.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such a heartwarming review. It's been wonderful welcoming your relative and you to Ty Enfys and seeing him thrive.

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Review of
Hallmark Ty Enfys
from S C (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

Ty Enfys is definitely the best choice we could have made for Mum. She is happy, attends every activity provided and enjoys them all. So much better than being on her own in her house. All staff are caring just like they are looking after one of their own family member.
It's very well maintained,

clean, bright and just a wonderful care home.
Well done to you all.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your wonderful review. It's lovely having you all a part of Ty Enfys and taking part in all we do. I will pass these words to the team.

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Care Homes Owned by Hallmark Luxury Care Homes in Cardiff

Hallmark Luxury Care Homes Locations in Cardiff (4)

Hallmark Luxury Care Homes Reviews in Cardiff (528)

Hallmark Regency House

Hallmark Penylan House

Hallmark Regency House

Hallmark Ty Enfys

Hallmark Regency House

Hallmark Regency House

Hallmark Shire Hall

Hallmark Ty Enfys

Hallmark Regency House

Hallmark Regency House

Hallmark Shire Hall

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Penylan House

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

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