Hallmark Luxury Care Homes in Cardiff | 4 Care Homes

Review of
Hallmark Ty Enfys
from A T (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

My dad moved into Ty Enfys over six months ago. We weren't sure how he would feel about leaving his own home behind, but he now considers Ty Enfys as his home. He is much happier with someone always available to talk to every day, and activities to take part in. He is well cared for, and is safe. He

considers the staff and other residents to be his friends, and he is thriving in their company, both mentally and physically. The cafe is warm and welcoming. He loves meeting family members there for coffee and a slice of cake. Ty Enfys have also facilitated his attendance at hospital appointments by arranging appropriate transport, and waiting with him where necessary. In short, we are relieved that we made the right choice in placing our dad into Ty Enfys.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your wonderful review. Welcoming Dad and watching him thrive in his new surroundings is heartwarming to see. I will pass your review onto the team.

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Review of
Hallmark Ty Enfys
from J J (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

Mum has been generally very well cared for at Ty Enfys. We feel free to bring up any concerns we have and when concerns are raised with nursing staff and carers they are dealt with quickly.

A lovely home with caring staff.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review and kind comments. I will pass your review onto the team.

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Review of
Hallmark Ty Enfys
from Zoe B (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

Mum is always well cared for, and staff keep me informed of changes in her condition. Mum can't take part in activities but she has her personalised music list played to her in her room, and she gets to sit in one of the lounges for a change of scene. The Christmas decorations now look fabulous. The

food here looks and smells very good. There are often activities and events days going on around the home, and the staff are very helpful.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your wonderful review. Mum is such a huge part of the Ty Enfys family as are you all. I will pass your comments onto the team.

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Review of
Hallmark Ty Enfys
from S D (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

I have nothing but high praise and appreciation for the staff looking after my Dad. He has been receiving nursing care for dementia, cancer and a range of other health concerns for approximately 8 months. What matters most to Dad and the family is that he is cared for with not only expertise, but warmth

and respect. We conducted extensive research before deciding that Ty Enfys would be a perfect fit for Dad. What cinched it for us were a few little unannounced visits where you can really get a feel for the environment and people who live or work there. There isnt a stand out team, because everyone is friendly, knowledgeable, caring and professional. Everyone gives 100%. The food is incredible and varied and the activiies fun and wide ranging. Dad has been safe and content during his stay because the standard of care is exceptional.Choosing care for/with someone you love is heartbreaking. We are so grateful to Ty Enfys for everything. Thank you for making it easier! X

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your heartwarming review. We have loved welcoming you all to Ty Enfys and watching Dad thrive in his new environment. I will pass your comments on to the whole team.

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Review of
Hallmark Shire Hall
from Ceri S (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident at Shire Hall since early October and I cannot speak highly enough of it. It was a very stressful decision to move her into residential care but it has been such a positive experience for all of us. A huge thank you goes to the whole team for making the process so smooth.

The surroundings and facilities at Shire Hall are lovely and all of the staff are so engaged, caring and kind. Nothing is too much trouble and my mother's happiness and wellbeing is a genuine priority. Visiting is a pleasure -- the downstairs coffee shop is a fantastic asset. My mother enjoys all of the activities, especially having her hair done in the salon every week. She settled in from day 1 and is far happier here than she was at home, which is a huge relief and comfort for the whole family.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you, Ceri, for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your mother and your whole family to Shire Hall

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Review of
Hallmark Ty Enfys
from A B (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Mum came to live at Ty Enfys after a hospital stay following a stroke. She had been living independently with some support, so it was a huge step for her ( and us) to consider the move.

We have all received real kindness from the whole team at Ty Enfys. There is a lovely sense of community at

the home - staff and volunteers are long standing which I think says everything. Everyone is open to feedback even about small details and feedback is acted upon.

Mum says she feels very well looked after and that 'nothing is too much trouble ' for the care team. The activities team really take care to get to know everyone and support them to be involved in the life of the home as much or as little as residents want. For example there a very full calendar of events for Christmas and a delicious menu. Mum is enjoying the food and we have too when we have joined her for a meal.

Thank you everyone at Ty Enfys

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such a heartwarming review. We have loved welcoming Mum and you all to Ty Enfys and watching her join in with so many things. I will pass your review onto the team.

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Review of
Hallmark Ty Enfys
from Claire P (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My experience with this care home has been positive.The staff are warm, patient, and genuinely invested in residents' wellbeing. Communication with families is clear and consistent, and I always feel reassured that my loved one is in safe hands. The home is clean, well-maintained, and offers a variety

of activities that keep residents engaged and happy. The activities team, in particular, are incredibly dedicated and truly invested in the residents, always making an effort to create meaningful, enjoyable experiences. I'm very grateful for the care and compassion shown.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. It's be wonderful to have you all join us and settle into Ty Enfys over the years. I will pass this onto the team, especially the activities team.

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Review of
Hallmark Shire Hall
from C G (Nephew of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

I have always been very happy that Auntie is at Shire Hall. The home, staff, food, but most importantly, the care is outstanding.
I could not think of a better place for our loved one to be.
Thank you Shire Hall.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your auntie and whole family to Shire Hall

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Review of
Hallmark Shire Hall
from Tracy G (Niece of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Every visit is always very friendly staff are very welcoming. From the receptionists and all the carers, kitchen staff, I cannot fault them; they go above and beyond, and I have peace of mind knowing how well my auntie is being cared for.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your auntie and whole family to Shire Hall

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Review of
Hallmark Regency House
from Gwyn B (Husband of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

I cannot praise enough the care given to my wife during the spell of respite. The staff have acted with complete care and attention in a highly professional way. The standard and organisation is first class, and the establishment is of a very high standard.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for your wonderful feedback. We're delighted to hear that your wife's respite stay was such a positive experience. Our team take great pride in providing the very best care,…read more

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Review of
Hallmark Penylan House
from Gail P (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

Cannot speak highly enough of the home & the care my mother is given. Nothing is too much trouble. All staff are always welcoming & friendly. The activities organised are excellent & varied. Mum has a lovely room & being able to keep her dog is appreciated so much as Missy is her constant companion

- thank you.

Reply from Stacey Hodgkiss, Business Support Manager at Hallmark Penylan House

Thank you so much for leaving us an Amazing review.
Kind regards
Team Penylan

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Review of
Hallmark Regency House
from Sandra M (Power of Attorney of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My very dear friend was a resident at Regency House until he recently passed away. I took great comfort and solace in knowing he was not just looked after but surrounded by love and caring people. The care, compassion and respect shown were overwhelming.
Thank you for providing such a loving and caring

environment and showing dignity and compassion throughout.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for your kind words and for taking the time to share this heartfelt message. We are truly sorry for your loss and so touched to know that you found comfort in the care and compassion…read more

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Review of
Hallmark Ty Enfys
from David H (Brother of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

My sister, who suffered from Alzheimer's, was very well looked after by all the staff she came in contact with in Ty Enfys. She was there for over a year. I don't think that we could have found better care for her anywhere.
I would thoroughly recommend this care home.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your wonderful review. It was heartwarming to read. We loved caring for your sister. I will pass this review onto the team.

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Review of
Hallmark Regency House
from G C (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

Since my mum has been in The Regency, she has been extremely happy and settled. The staff are brilliant, helpful, caring, professional, attentive, just wonderful. The rooms are always clean and beautifully furnished. The meals are expertly prepared with plenty of choice. There are lots of daily activities.

The standard of all-round care and maintenance of residents' dignity is first class.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for such a kind review. It means so much to hear that your mum is happy and settled with us. Our team truly cares about making every day special, and knowing this is reflected in your…read more

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Review of
Hallmark Regency House
from P C (Son-in-law of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

When my wife and I first visited Hallmard Regency House, we were very impressed by all the accommodation, in particular the bedrooms, all the staff we met, the activities provided and the garden. Since my mother in law has been living at Hallmark, our expectations have been exceeded. There is nothing

to find fault with, but in particular, all the staff have been kind, caring, supportive and care for my mother in law brilliantly. I can give no better review than I would be very happy to live here if the time comes.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for your kind review. Were delighted to hear that your first impressions of Regency House have been exceeded since your mother-in-law joined us. It means so much to know our team…read more

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Review of
Hallmark Shire Hall
from Helen M (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Amazing care home. Staff very friendly, can't do enough for you. The care mum receives is second to none. They are truly amazing.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your mother and family to Shire Hall

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Review of
Hallmark Ty Enfys
from Kate C (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

My mum recently moved into Ty Enfys and I couldn't be more grateful for the support she has received. From the very beginning, the staff have been so welcoming to both my mum and our whole family. They've taken the time to really get to know her and understand her needs, always showing kindness and

respect. The home itself is immaculate and has such a lovely atmosphere, with a beautiful café where residents and families can spend time together. The staff truly go above and beyond, and it gives us great peace of mind knowing my mum is in such caring hands.

Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your heartwarming review. It's been wonderful to welcome you and all to Ty Enfys and help Mum to settle into her new home. I will pass your lovely review onto the team.

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Review of
Hallmark Regency House
from Kevin M (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

The CR Manager of this home "swayed" our decision.
Fantastic interpersonal skills & her experience was 'noticed'.
Regency House has excellent facilities, and staff often encourage Mam to 'participate'.
Reception staff are welcoming & engage well with their customers.
This has been a trying time

for the family since late December, and Regency House has gone a long way in helping us accept this dramatic change in Mam's wellbeing.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you so much for your kind words. Were delighted to hear that you and your family have felt supported during this time, and its wonderful to know that our team and facilities have made such a…read more

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Review of
Hallmark Regency House
from Gerald M (Son of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

We recently had to make a decision none of us felt qualified to make. After a fall at home and a short stay in hospital, we were advised that my 100-year-old mother would need ongoing nursing care.
We were given a list of suitable Care Homes and deliberately left Regency House until last as it was

the furthest away from most of the family, and none of us really wanted to travel across the city daily!
From the moment we walked in, we knew it was the right place - the initial welcome at the front desk, the cafe-style entrance hall and the introductory tour and information by management made us feel comfortable about Mam's future in their care.
She has been there now for a month, and the weight of worry has been lifted from our shoulders.
She seems content and is happy to join in the activities with a little persuasion. All the nurses and carers are really friendly and approachable.
If we have a concern about anything, they are always willing to listen and respond.

Reply from Christine Ivins, Customer Relationship Manager at Hallmark Regency House

Thank you for taking the time to share such a thoughtful and heartfelt review. We fully appreciate how difficult it can be to make the decision to move a loved one into care, and were so pleased to…read more

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Review of
Hallmark Shire Hall
from Anne G (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

It is always a pleasure to visit Mum and see how much more relaxed and happy she is since she arrived in March. The staff are a credit to Shire Hall. Thanks for giving Mum great care.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Shire Hall

Thank you for your kind words - I will pass them onto the team whom I know will be so proud to hear them! It has been a pleasure to welcome your mother and family to Shire Hall

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Care Homes Owned by Hallmark Luxury Care Homes in Cardiff

Hallmark Luxury Care Homes Locations in Cardiff (4)

Hallmark Luxury Care Homes Reviews in Cardiff (535)

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Shire Hall

Hallmark Ty Enfys

Hallmark Ty Enfys

Hallmark Shire Hall

Hallmark Shire Hall

Hallmark Regency House

Hallmark Penylan House

Hallmark Regency House

Hallmark Ty Enfys

Hallmark Regency House

Hallmark Regency House

Hallmark Shire Hall

Hallmark Ty Enfys

Hallmark Regency House

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Hallmark Shire Hall

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