Care Homes Owned by Hallmark Luxury Care Homes in East Sussex

Thank you for taking the time to share your feedback. At Maycroft Manor, delivering high-quality service and exceptional care to our residents is always our top priority, and I'm sorry to hear that you feel we have not fully met the standards we strive for. We're disappointed to learn that you felt the standard of our food was not as it should be. We previously addressed your concerns and hope you remain pleased with the changes made to your mother's mealtimes. Our team takes great pride in preparing fresh, locally sourced, and nutritious meals that are tailored to individual preferences and dietary needs. We also appreciate your comments regarding the laundry service. We recently experienced some delays due to a faulty dryer, but I'm pleased to confirm this has now been resolved and there should be no further disruption. If you feel there's more we can do to improve, I would welcome the opportunity to discuss it further. Please don't hesitate to contact me directly.

Thank you so much for taking the time to leave a 5* review of our beautiful home. We are delighted that you enjoyed your stay with us and made the most of everything that we have to offer. We will be sure to pass on your comments to the wider team. You are very much missed by both the team and residents. we can't wait to welcome you back very soon! Thank you once again.

Thank you for taking the time to review our beautiful home. We were honoured to have cared for your dad in his final days and to continue to support and care for your mum. Your positive feedback is invaluable to us, we will be sure to pass on your kind words to the wider team. Thank you

Thank you for taking the time to review our beautiful home. We appreciate what a difficult and stressful time it can be when moving a loved one in to care, especially if they are living with dementia. Our team are amazing at engaging residents and having to hand distraction techniques when needed. We are delighted at how well your mum has settled in to the Devonshire Community, making friends and attending activities. Your positive feedback are invaluable to us, we will be sure to pass on your kind words to the wider team. Thank you once again.

Thanks so much for leaving such a lovely review! It means a lot to us that you have put your faith in us with not one but both parents.

Thank you for your review, and the compliments on the care your father receives. We are so pleased that you and your father enjoy the events, we love hosting them!

Thank you for such a lovely review of the care your father receives at Maycroft Manor, the team take great care in providing relationship-centred care and getting to know residents as individuals.

Thank you for your kind review of Maycroft Manor, we are so pleased you feel the warmth and care, and that your father-in-law is so happy here.

Thank you for taking the time to review our beautiful home. We appreciate what a difficult and sometimes stressful time it can be when deciding on care options for a loved one. We are honoured that you have entrusted us to look after your mother. Your positive feedback is invaluable to us, we will be sure to pass on your kind words to the wider team.Thank you once again.

Thank you for taking the time to review our beautiful home. We are delighted at the progress that your mother made, so much so that she was able to return home. The improvement in her mobility is down to the dedication and care or our amazing team. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your kinds words with the wider team Thank you once again.

Thank you for taking the time to leave a 5* review of our beautiful home. We are delighted at how well your mum has settled in with us. Your mum's quality of life and significant improvement in her general health is down to the dedication of our team and your mum's desire to thrive in her new home. She really is a wonderful character, with a great sense of humour, who has already made a huge impact in our home. Your comments are very much appreciated, I will be sure to pass them on to the wider team. Thank you once again.

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We couldn't be happier to see how well your mum has settled in and the difference in her mobility. We will be sure to share your lovely words with the wider team. Thank you once again.

Thanks so much for your lovely review, it was a huge pleasure to support your lovely dad and get to know you all as a family.

Thank you for your feedback. We're truly sorry to hear your mother's stay didn't meet your expectations. Please rest assured that the wellbeing and safety of our residents are our highest priorities, and we're committed to addressing any concerns that arise. Your mother personally expressed her appreciation for the care she received and shared that her move was to be closer to friends who couldn't travel. We thoroughly reviewed the points raised and our investigation indicated most claims could not be substantiated. Regarding medication management, we strictly follow the prescriptions and medical guidance provided by GPs and hospital staff to ensure residents' safety and our records confirm that all protocols were followed. While we respect your family's decision not to proceed with the second stage of our complaints process, please do contact us directly if you wish to discuss your concerns further. We sincerely wish your mother happiness in her new home. Ian Cole, General Manager