Care Homes Owned by Hallmark Luxury Care Homes in East Sussex

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hallmark Luxury Care Homes in East Sussex

Only the locations & reviews in East Sussex for Hallmark Luxury Care Homes are showing below.

View the details of all 22 locations (with 2222 reviews) owned by Hallmark Luxury Care Homes

Hallmark Luxury Care Homes Locations in East Sussex (2)

2 Care Homes owned by Hallmark Luxury Care Homes in East Sussex
Hallmark Willingdon Park Manor

Kings Drive, Eastbourne BN22 0AB 

9.9 30 reviews
"28 day respite nursing care. Nursing care and management of medication was first class. Food was also well balanced, nutritious, with lots…"   Read all 30 reviews
Location Type Care Home

Located in the beautiful Ratton area of Eastbourne, Hallmark Willingdon Park Manor is a spectacular 85-bed luxury care home offering award-winning residential, nursing, dementia care. Within walking distance from Hampden Park train station and main bus… Read more about Hallmark Willingdon Park Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 85 Rooms
  • from £1,620 / week
Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA 

9.6 171 reviews
"The management and staff have been impressively kind, caring and professional. It is very reassuring to know that my mother is in such good…"   Read all 171 reviews
Location Type Care Home

In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with… Read more about Hallmark Maycroft Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 105 Rooms
  • from £2,040 / week

Hallmark Luxury Care Homes Reviews in East Sussex (201)

9.8

Hallmark Luxury Care Homes has a Group Review Score of 9.8 (9.797) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hallmark Luxury Care Homes must have a Review Score.

Overall Experience
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Review of

Hallmark Maycroft Manor

from L H (Daughter of Resident) published on 4 November 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff have been impressively kind, caring and professional. It is very reassuring to know that my mother is in such good hands and that she is receiving such a high standard of care.
Reply from Laura Tee, CRM at Hallmark Maycroft Manor
Thank you very much for your kind review, it is a pleasure to have your mother stay with us.
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Review of

Hallmark Willingdon Park Manor

from V C (Wife of Resident) published on 4 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
28 day respite nursing care. Nursing care and management of medication was first class. Food was also well balanced, nutritious, with lots of fresh fruit and veg. Resident was treated with respect and dignity.
Resident would have appreciated more intellectually stimulating and accessible activities,
but appreciated that the home is new and these things take time to bed in. Would use home again.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor
Thank you for taking the time to review our beautiful home. We're delighted that you rated our nursing care and medication management as first class. We take onboard all comments & suggestions, which…read more
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Review of

Hallmark Maycroft Manor

from Christina H (Daughter of Resident) published on 22 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Maycroft Manor because it seemed so friendly and accommodating.
My Mother needed respite care after a stay in hospital. Her house had become unmanageable and we needed a stop gap whilst we got her new flat ready .
The care my mother has received over the last 3 months has been excellent
, the food is excellent has are the staff. The overall experience for her has been one of kindness and care . I will go as far as to say I think it gave her a new lease of life , I attribute her care to her being able to go on and live independently again.
For me it's been a massive help knowing how well she has been looked after, the stress of thinking how we were really going to get things sorted for her was overwhelming but once she was with the care home everything became easier and manageable.
The management and staff should be congratulated on running such an amazing service.
Reply from Emma Weller, Deputy Manager at Hallmark Maycroft Manor
Thanks so much for taking the time to leave us a review. We are over the moon we have been able to support mum with her recovery. Thanks again for the kind words which we will of course pass on to the…read more
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Review of

Hallmark Willingdon Park Manor

from Patricia U (Daughter of Resident) published on 13 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had to go into respite after a short spell in hospital with heart problems and a broken ankle. We approached Willingdon Park Manor and we met by Emma who explained everything to us beautifully and showed us the facilities available. My father was more than happy for his 6 week stay. The
accommodation is immaculate and the staff are all absolutely wonderful, always cheerful and so helpful. Nothing is too much trouble. The food is fantastic and absolutely 5 star with a choice of meals. There are also plenty of activites to get involved with too. I would highly recommend Willingdon Park Manor.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor
Thank you for taking the time to review our beautiful home. It was an absolute pleasure to have your father stay with us for a 6 week respite stay. Your kind words are a real morale boost to the team,…read more
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Review of

Hallmark Maycroft Manor

from P F (Daughter of Resident) published on 22 September 2025
Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been at Maycroft since November 2024, and during that time, there have been ongoing issues with the poor standard of meals. In addition, recently, possibly due to the summer holidays lack of staff, laundry is not being collected or the room bins emptied.
Clothes regularly go missing
from the laundry, considering the extremely high cost (increased in April this year), often we find aspects unacceptable at Maycroft.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thank you for taking the time to share your feedback. At Maycroft Manor, delivering high-quality service and exceptional care to our residents is always our top priority, and I'm sorry to hear that…read more
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Review of

Hallmark Willingdon Park Manor

from Sheila W (Respite Resident) published on 15 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience has been 100% brilliant .i have only been here a month , can't wait to return permanently and wish I didn't need to go home
The entire staff in every area are wonderful and go out of their way to help always happy and smiling.There are plenty of activities to join or not as you wish
, I have discovered my old knitting skills, and the food , well the food, what can I say , fresh and varied. Goodbye to my old convenience diet !. Willingdon is the Ritz of Care Homes , opened in April 24 , beautiful decor, and designer garden and patio
Willingdon is leading care homes into the future . I love it.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor
Thank you so much for taking the time to leave a 5* review of our beautiful home. We are delighted that you enjoyed your stay with us and made the most of everything that we have to offer. We will be…read more
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Review of

Hallmark Willingdon Park Manor

from Jason W (Son of Resident) published on 18 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents moved into Willingdon Park Manor in February 2025.
Dad unfortunately passed away very quickly after moving in, however mum has been in the dementia community since then.
Staff were wonderful in the short time dad was there and helped mum settle in very quickly.
Nothing is too much
trouble for the staff here and everyone is so welcoming when we visit.
The activities for the residents are also well considered and varied.


We get regular updates on the app, personal updates when we visit and a phone call if there's anything significant we should know about.
Can't recommend highly enough.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor
Thank you for taking the time to review our beautiful home. We were honoured to have cared for your dad in his final days and to continue to support and care for your mum. Your positive feedback is…read more
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Review of

Hallmark Willingdon Park Manor

from M S (Resident) published on 13 August 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident since March 2025.
I have one word - Excellent.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor
Thank you for taking the time to review our beautiful home, we're delighted that you chose us. You settled in straight away, embracing this next chapter of your life. We couldn't imagine Willingdon…read more
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Review of

Hallmark Willingdon Park Manor

from C C (Daughter of Resident) published on 24 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a first rate care home which has provided everything I could have hoped for for my mum, and more. She was dead against moving but, with worsening dementia, she really needed more support. The team dealt brilliantly with her difficult entry and I was immediately reassured that she would be well
looked after. Six weeks later I am just as satisfied with her care. She settled remarkably quickly and staff have made every effort (with great success) to engage her in activities. It is clear that she and other residents are treated as individuals and given as much independence as possible. Family are made to feel welcome during visits and communication with us has been excellent. The place and facilities are as impressive as the staff and - most importantly for me - although she doesn't really understand where she is, my mum is full of praise for both. She seems happy and this is amazing. Huge thanks to the team and I would highly recommend to others.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor
Thank you for taking the time to review our beautiful home. We appreciate what a difficult and stressful time it can be when moving a loved one in to care, especially if they are living with dementia.…read more
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Review of

Hallmark Maycroft Manor

from Tessa B (Daughter of Resident) published on 22 July 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft is absolutely amazing. My mum has been a resident for 6 years, and my dad moved in in December 24.
I cannot believe how well he has settled. This is due to the very supportive care staff and management. They listened to all my dad's quirky needs and therefore were able to settle down really
well. He loves the food and having a hot meal at lunch time.
As a family, we very much enjoy the events at the care home. The recent barn dance was amazing, and I loved seeing my dad wearing a cowboy hat!
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for leaving such a lovely review! It means a lot to us that you have put your faith in us with not one but both parents.
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Review of

Hallmark Maycroft Manor

from Lynne C (Daughter of Resident) published on 15 July 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft have been so wonderful caring for my dad. He has gained healthy weight, which I am sure is down to the lovely food. The nurses & carers are all very caring. Love all the events that are organised for residents & family.
The staff are always super responsive to any special requests or any
small issues. V happy.
Reply from Laura Tee, CRM at Hallmark Maycroft Manor
Thank you for your review, and the compliments on the care your father receives. We are so pleased that you and your father enjoy the events, we love hosting them!
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Review of

Hallmark Maycroft Manor

from Wendy G (Daughter of Resident) published on 15 July 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been utterly thrilled with the care and attention given to Dad since he moved into Maycroft Manor in November 2024. The staff take great care to understand the likes/wants/needs of every individual, and the entertainment team really go the extra mile to find interesting and engaging activities
(quizzes, discussion groups, musical events, desert island discs, films). Dad has found his feet and is flourishing since his move to Maycroft, and we can't thank them enough.
Reply from Laura Tee, CRM at Hallmark Maycroft Manor
Thank you for such a lovely review of the care your father receives at Maycroft Manor, the team take great care in providing relationship-centred care and getting to know residents as individuals.
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Review of

Hallmark Maycroft Manor

from Benjie G (Son-in-law of Resident) published on 15 July 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Maycroft Manor and the people who work here. There is such a feeling of warmth and care in this place; it is genuinely moving. Nothing is too much trouble, and the attention to detail is phenomenal. If ever we encounter a minor issue, it is health with immediately. The
extra-curricular activities and little touches every day are what make Maycroft Manor a home rather than a care facility. We genuinely look forward to our visits and are always made to feel welcome. My father-in-law is happier than he has been in years. Thank you!
Reply from Laura Tee, CRM at Hallmark Maycroft Manor
Thank you for your kind review of Maycroft Manor, we are so pleased you feel the warmth and care, and that your father-in-law is so happy here.
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Review of

Hallmark Willingdon Park Manor

from Simon W (Son of Resident) published on 15 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very lucky to have been recommended Willingdon Park Manor by a family friend. Never easy having to make the step to put a relative, our mother is this case, into care but such a comfort to know she is so well cared for. The App used to update daily on activities and to share photos is a particular
comfort and enables you to be updated daily. Feels like you are walking into such a happy community when visiting.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor
Thank you for taking the time to review our beautiful home. We appreciate what a difficult and sometimes stressful time it can be when deciding on care options for a loved one. We are honoured that…read more
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Review of

Hallmark Maycroft Manor

from Nicki B (Daughter of Resident) published on 15 July 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such caring staff. Nothing is too much trouble. New staff coming onto the team all have the same attitude - great culture established. Families welcomed and involved.
Reply from Laura Tee, CRM at Hallmark Maycroft Manor
Thank you for your lovely compliments on the team and the culture here at Maycroft Manor, we are so pleased families feel welcome here.
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Review of

Hallmark Maycroft Manor

from Brenda D (Wife of Resident) published on 15 July 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Maycroft since November 2024 and has improved due to eating well, timely administration of medication, continual consideration and care of his needs.
Great support given to me during difficult times.
Reply from Laura Tee, CRM at Hallmark Maycroft Manor
Thank you so much for your lovely review, we are so pleased that you feel your husband has improved since staying with us and that you feel supported by the team.
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Review of

Hallmark Maycroft Manor

from S T (Daughter-in-law of Resident) published on 7 July 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. My MIL is very happy here. She is 95 and blind, and she feels totally part of the community. She is included in all things & is made to feel very special. All staff are very caring & her needs are very well met. She always seems very busy.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for your lovely review, it is very much appreciated. Your mother in law is such a loved member of community- we are so glad she is happy!
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Review of

Hallmark Maycroft Manor

from T T (Son of Resident) published on 1 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Maycroft Manor for a couple of years. The home has always treated mum with the greatest of respect and care. Even though mum is blind, there are always activities for her to participate in, so never a dull moment.
Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor
Thanks so much for your kind review, your mum is a much loved resident in our home and we are glad that you feel she is thriving. Thanks again for taking the time to review us.
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Review of

Hallmark Willingdon Park Manor

from Caroline P (Daughter of Resident) published on 16 June 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just returned home from extended respite care at Willingdon Park following a hip operation in Jan 2025. Being 97 years old she was somewhat anxious about her stay, but the friendly staff immediately put her at ease and she formed very good relationships with all.
The OT specialist
was absolutely amazing, if it wasn't for her my mother would not be as mobile as she now is. Her patience, kindness and communication was above and beyond.
The carers (both day and night) were extremely patient, caring and efficient. My mother never had to wait more than 3 minutes for a carer to assist when called (on average).
The home itself is modern, clean and the facilities are just like a 5 star hotel.
We were also extremely grateful to the wonderful Customer Relationship Manager, who went out of her way to welcome my mother and us. Her door was always open and she always took the time to discuss and action whatever our concerns or worries were.
Highly recommend.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor
Thank you for taking the time to review our beautiful home. We are delighted at the progress that your mother made, so much so that she was able to return home. The improvement in her mobility is down…read more
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Review of

Hallmark Willingdon Park Manor

from J B (Daughter of Resident) published on 21 May 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The great improvement in Mum's quality of life and well-being since moving into Willingdon Park Manor has been immense. Which has obviously given the whole family a sense of well-being too.
Mum is strong and independent, but since she broke her leg in December, the physicality of completing everyday
tasks became impossible. The option of future living at home alone was out of the question.
So at 91 and with a broken leg, Mum and family set about finding a new home where she would be comfortable, safe and cared for.
It was daunting visiting and exploring different homes, but we really did strike lucky when we walked into Willingdon.
Immediately we realised that this was where Mum should be.
Our initial and subsequent contacts with Emma were so positive, with all aspects focused on Mum's wellbeing, care and future needs.
Mum was welcomed into her new home in March, coming straight from hospital and hasn't looked back. She has everything she needs to live a happy, safe and varied life.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor
Thank you for taking the time to leave a 5* review of our beautiful home. We are delighted at how well your mum has settled in with us. Your mum's quality of life and significant improvement in her…read more
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Awards / Recognitions (28)

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