Hallmark Luxury Care Homes in East Sussex | 2 Care Homes

Review of
Hallmark Willingdon Park Manor
from M S (Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

I have been a resident since March 2025.
I have one word - Excellent.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home, we're delighted that you chose us. You settled in straight away, embracing this next chapter of your life. We couldn't imagine Willingdon Park Manor without you in it.

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Review of
Hallmark Willingdon Park Manor
from C C (Daughter of Resident) published on 24 July 2025

Submitted via Website • Report

Overall Experience

This is a first rate care home which has provided everything I could have hoped for for my mum, and more. She was dead against moving but, with worsening dementia, she really needed more support. The team dealt brilliantly with her difficult entry and I was immediately reassured that she would be well

looked after. Six weeks later I am just as satisfied with her care. She settled remarkably quickly and staff have made every effort (with great success) to engage her in activities. It is clear that she and other residents are treated as individuals and given as much independence as possible. Family are made to feel welcome during visits and communication with us has been excellent. The place and facilities are as impressive as the staff and - most importantly for me - although she doesn't really understand where she is, my mum is full of praise for both. She seems happy and this is amazing. Huge thanks to the team and I would highly recommend to others.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We appreciate what a difficult and stressful time it can be when moving a loved one in to care, especially if they are living with dementia. Our team are amazing at engaging residents and having to hand distraction techniques when needed. We are delighted at how well your mum has settled in to the Devonshire Community, making friends and attending activities. Your positive feedback are invaluable to us, we will be sure to pass on your kind words to the wider team. Thank you once again.

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Review of
Hallmark Maycroft Manor
from Tessa B (Daughter of Resident) published on 22 July 2025

Submitted via Postal Card • Report

Overall Experience

Maycroft is absolutely amazing. My mum has been a resident for 6 years, and my dad moved in in December 24.
I cannot believe how well he has settled. This is due to the very supportive care staff and management. They listened to all my dad's quirky needs and therefore were able to settle down really

well. He loves the food and having a hot meal at lunch time.
As a family, we very much enjoy the events at the care home. The recent barn dance was amazing, and I loved seeing my dad wearing a cowboy hat!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for leaving such a lovely review! It means a lot to us that you have put your faith in us with not one but both parents.

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Review of
Hallmark Maycroft Manor
from Lynne C (Daughter of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

Maycroft have been so wonderful caring for my dad. He has gained healthy weight, which I am sure is down to the lovely food. The nurses & carers are all very caring. Love all the events that are organised for residents & family.
The staff are always super responsive to any special requests or any

small issues. V happy.

Reply from Laura Tee, CRM at Hallmark Maycroft Manor

Thank you for your review, and the compliments on the care your father receives. We are so pleased that you and your father enjoy the events, we love hosting them!

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Review of
Hallmark Maycroft Manor
from Wendy G (Daughter of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

We have been utterly thrilled with the care and attention given to Dad since he moved into Maycroft Manor in November 2024. The staff take great care to understand the likes/wants/needs of every individual, and the entertainment team really go the extra mile to find interesting and engaging activities

(quizzes, discussion groups, musical events, desert island discs, films). Dad has found his feet and is flourishing since his move to Maycroft, and we can't thank them enough.

Reply from Laura Tee, CRM at Hallmark Maycroft Manor

Thank you for such a lovely review of the care your father receives at Maycroft Manor, the team take great care in providing relationship-centred care and getting to know residents as individuals.

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Review of
Hallmark Maycroft Manor
from Benjie G (Son-in-law of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of Maycroft Manor and the people who work here. There is such a feeling of warmth and care in this place; it is genuinely moving. Nothing is too much trouble, and the attention to detail is phenomenal. If ever we encounter a minor issue, it is health with immediately. The

extra-curricular activities and little touches every day are what make Maycroft Manor a home rather than a care facility. We genuinely look forward to our visits and are always made to feel welcome. My father-in-law is happier than he has been in years. Thank you!

Reply from Laura Tee, CRM at Hallmark Maycroft Manor

Thank you for your kind review of Maycroft Manor, we are so pleased you feel the warmth and care, and that your father-in-law is so happy here.

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Review of
Hallmark Willingdon Park Manor
from Simon W (Son of Resident) published on 15 July 2025

Submitted via Website • Report

Overall Experience

We were very lucky to have been recommended Willingdon Park Manor by a family friend. Never easy having to make the step to put a relative, our mother is this case, into care but such a comfort to know she is so well cared for. The App used to update daily on activities and to share photos is a particular

comfort and enables you to be updated daily. Feels like you are walking into such a happy community when visiting.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We appreciate what a difficult and sometimes stressful time it can be when deciding on care options for a loved one. We are honoured that you have entrusted us to look after your mother. Your positive feedback is invaluable to us, we will be sure to pass on your kind words to the wider team.Thank you once again.

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Review of
Hallmark Maycroft Manor
from Nicki B (Daughter of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

Such caring staff. Nothing is too much trouble. New staff coming onto the team all have the same attitude - great culture established. Families welcomed and involved.

Reply from Laura Tee, CRM at Hallmark Maycroft Manor

Thank you for your lovely compliments on the team and the culture here at Maycroft Manor, we are so pleased families feel welcome here.

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Review of
Hallmark Maycroft Manor
from Brenda D (Wife of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Maycroft since November 2024 and has improved due to eating well, timely administration of medication, continual consideration and care of his needs.
Great support given to me during difficult times.

Reply from Laura Tee, CRM at Hallmark Maycroft Manor

Thank you so much for your lovely review, we are so pleased that you feel your husband has improved since staying with us and that you feel supported by the team.

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Review of
Hallmark Maycroft Manor
from S T (Daughter-in-law of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

Lovely care home. My MIL is very happy here. She is 95 and blind, and she feels totally part of the community. She is included in all things & is made to feel very special. All staff are very caring & her needs are very well met. She always seems very busy.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for your lovely review, it is very much appreciated. Your mother in law is such a loved member of community- we are so glad she is happy!

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Review of
Hallmark Maycroft Manor
from T T (Son of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident of Maycroft Manor for a couple of years. The home has always treated mum with the greatest of respect and care. Even though mum is blind, there are always activities for her to participate in, so never a dull moment.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for your kind review, your mum is a much loved resident in our home and we are glad that you feel she is thriving. Thanks again for taking the time to review us.

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Review of
Hallmark Willingdon Park Manor
from Caroline P (Daughter of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

My mother has just returned home from extended respite care at Willingdon Park following a hip operation in Jan 2025. Being 97 years old she was somewhat anxious about her stay, but the friendly staff immediately put her at ease and she formed very good relationships with all.
The OT specialist

was absolutely amazing, if it wasn't for her my mother would not be as mobile as she now is. Her patience, kindness and communication was above and beyond.
The carers (both day and night) were extremely patient, caring and efficient. My mother never had to wait more than 3 minutes for a carer to assist when called (on average).
The home itself is modern, clean and the facilities are just like a 5 star hotel.
We were also extremely grateful to the wonderful Customer Relationship Manager, who went out of her way to welcome my mother and us. Her door was always open and she always took the time to discuss and action whatever our concerns or worries were.
Highly recommend.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to review our beautiful home. We are delighted at the progress that your mother made, so much so that she was able to return home. The improvement in her mobility is down to the dedication and care or our amazing team. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your kinds words with the wider team Thank you once again.

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Review of
Hallmark Willingdon Park Manor
from J B (Daughter of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

The great improvement in Mum's quality of life and well-being since moving into Willingdon Park Manor has been immense. Which has obviously given the whole family a sense of well-being too.
Mum is strong and independent, but since she broke her leg in December, the physicality of completing everyday

tasks became impossible. The option of future living at home alone was out of the question.
So at 91 and with a broken leg, Mum and family set about finding a new home where she would be comfortable, safe and cared for.
It was daunting visiting and exploring different homes, but we really did strike lucky when we walked into Willingdon.
Immediately we realised that this was where Mum should be.
Our initial and subsequent contacts with Emma were so positive, with all aspects focused on Mum's wellbeing, care and future needs.
Mum was welcomed into her new home in March, coming straight from hospital and hasn't looked back. She has everything she needs to live a happy, safe and varied life.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave a 5* review of our beautiful home. We are delighted at how well your mum has settled in with us. Your mum's quality of life and significant improvement in her general health is down to the dedication of our team and your mum's desire to thrive in her new home. She really is a wonderful character, with a great sense of humour, who has already made a huge impact in our home. Your comments are very much appreciated, I will be sure to pass them on to the wider team. Thank you once again.

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Review of
Hallmark Willingdon Park Manor
from Linda S (Daughter of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

My mother took up residence at Willingdon Park Manor care home at the end of January following an operation to repair a broken hip. The care home is lovely: she has a very nicely furnished en suite room with a small private patio. There is a small dining room near her room as well as an adjacent lounge

both beautifully furnished. My mother eats lunch and supper in the dining room daily - 3 courses on offer at each meal. There is also a coffee lounge with newspapers and games where residents and guests can get barista coffees, pastries etc during the day.
The care home employs an on site occupational therapist who has given my mother wonderful support in getting her mobile again.
The care staff are attentive and respond quickly when my mother calls for assistance. They manage her medication and take her to hospital appointments.
My sisters and I are happy that my mother is receiving such good care.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We couldn't be happier to see how well your mum has settled in and the difference in her mobility. We will be sure to share your lovely words with the wider team. Thank you once again.

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Review of
Hallmark Maycroft Manor
from C B (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

My father spent the last year of his life at Maycroft Manor. The care and support he received from the team was exemplary, from the very first contact to his last days everyone showed such amazing kindness and attentiveness to his every need. He enjoyed his time there, making positive relationships

and taking part in a range of interesting entertainments. I am also very grateful for the kindness and support I received from the wonderful team, thank you.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for your lovely review, it was a huge pleasure to support your lovely dad and get to know you all as a family.

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Review of
Hallmark Willingdon Park Manor
from Anton C (Son of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

A modern facility with beautiful furnishing and decor. Staff are very caring, and patient and encourage her to take part in activities. They have made my mother feel very welcome and cared for. After a few months she feels very much at home.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We are delighted at how well your mother has settled. It's wonderful to see her in the cafe, enjoying a game of dominoes; she's rarely beaten! We will be sure to share your lovely words with the wider team. Thank you once again.

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Review of
Hallmark Willingdon Park Manor
from Charlotte L (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

I would not recommend Willingdon Park Manor thanks to the appalling level of care Mum received during her respite stay. The level of care was not of a high standard and was anything but attentive. There was no proactive care plan and the staff lacked training. Despite Mum's vulnerable state she was

rarely checked before 10.30am and had to ask for everything including help to get up, have a shower (the showers flooded during use), get her bed made and laundry collected. Of particular concern was the mismanagement of a number of important clinical matters including confusion in the dispensing of Mum's medication necessitating multiple interventions by her family to ensure she received the correct tablets/doses and similar confusion in the handling of her medical paperwork. The home also failed to make an emergency same day GP appointment despite promising us this would be done. As a result we had to remove Mum from the home as we were so concerned about her safety and wellbeing.

Reply from Ian Cole, General Manager at Hallmark Willingdon Park Manor

Thank you for your feedback. We're truly sorry to hear your mother's stay didn't meet your expectations. Please rest assured that the wellbeing and safety of our residents are our highest priorities, and we're committed to addressing any concerns that arise. Your mother personally expressed her appreciation for the care she received and shared that her move was to be closer to friends who couldn't travel. We thoroughly reviewed the points raised and our investigation indicated most claims could not be substantiated. Regarding medication management, we strictly follow the prescriptions and medical guidance provided by GPs and hospital staff to ensure residents' safety and our records confirm that all protocols were followed. While we respect your family's decision not to proceed with the second stage of our complaints process, please do contact us directly if you wish to discuss your concerns further. We sincerely wish your mother happiness in her new home. Ian Cole, General Manager

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Review of
Hallmark Maycroft Manor
from C M (Respite Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

I was transferred from hospital by ambulance for rehab. I fractured my spine. This establishment is amazing in every way. Run by a young, dynamic team, the staff are very special and seem carefully chosen "hand picked". They are truly top quality, working 24/7 with true dedication, love, passion and

a gift for their job. Some individuals I would like to name and have to management, as they have gone the extra mile for me and beyond. It has been a real feel good factor, that of being in a family, yet a 6* hotel. The food is amazing, gluten free is not issue at all. The facilities and activities are amazing, every answer is a yes with a smile and hug. Truly awesome! Maycroft Manor should receive an award!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for your lovely review, it's been a pleasure to help you recuperate and we are glad we are exceeding your expectations!

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Review of
Hallmark Willingdon Park Manor
from Sarah M (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Willingdon Park Manor is an outstanding nursing home on every level in our experience. My father became a resident in May 2024 as we felt the facilities and approach to looking after someone with dementia were a world away from the care he was receiving at a nursing home nearby.
From the very start,

one of the wonderful care team made him her pet project and was determined to get him moving and engaging with things. My father was a very bright, commercial man with interests in history, world affairs and mountaineering. His dementia made him very frustrated and therefore he could be challenging to look after. None of this daunted the team - in fact it made him more interesting to them as they all sought to build a relationship with him and find things to engage him.
When we reached his final weeks, the whole community at Willingdon Park wrapped their arms around us and him to ensure he had a peaceful and comfortable death, surrounded by love. We couldn't have asked for more.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you so much for taking the time to review our beautiful home and for leaving a 5* review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We were honoured to be able to care for your father and give him the peaceful and dignified passing that he deserved. He is dearly missed by the team. We will be sure to share your lovely words with the wider team. Thank you once again.

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Review of
Hallmark Willingdon Park Manor
from Edward M (Son of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

First class Carehome, well designed building, keen attention to safety and detail. Furnishings are pleasant and the outside garden area is also.
The staff are very attentive, welcoming and provide great care for the residents.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park Manor

Thank you for taking the time to leave a 5* review of our beautiful home. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We will be sure to share your lovely words with the wider team. Thank you once again.

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Care Homes Owned by Hallmark Luxury Care Homes in East Sussex

Hallmark Luxury Care Homes Locations in East Sussex (2)

Hallmark Luxury Care Homes Reviews in East Sussex (194)

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Maycroft Manor

Hallmark Maycroft Manor

Hallmark Maycroft Manor

Hallmark Maycroft Manor

Hallmark Willingdon Park Manor

Hallmark Maycroft Manor

Hallmark Maycroft Manor

Hallmark Maycroft Manor

Hallmark Maycroft Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Maycroft Manor

Hallmark Willingdon Park Manor

Hallmark Willingdon Park Manor

Hallmark Maycroft Manor

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