Care Homes Owned by Hallmark Luxury Care Homes in East Sussex

Mum particularly looked forward to her weekly visits to the hair and nail salon, which was as much about a good old natter and laugh as it was about having her hair done!

All the staff at the care home provided a wonderful level of care and you could tell they genuinely cared for the patients and our families. Everyone from housekeeping and laundry to nurses , HCA's and reception or catering staff demonstrated the high level of care needed

Maycroft have been excellent. My mother in law has dementia and they have helped us not only navigate the change from independence to full care but also helped us navigate the difficult financial decisions we have had to make. At all times the staff have been kind, considerate and compassionate. They have helped my mother in law settle and have also helped all the family adjust to the new situation. Special mention must also go to the entertainment that Maycroft organise every day to keep residents engaged and interested. We always enjoy them as much as the residents. Many thanks for helping us all settle so quickly.

Our experiences have been nothing but positive in this past year and I wouldnt believe a place as wonderful as this could exist if I had not been part of it in the past year.

I know we made the right choice and I won't hesitate to book respite for him in the future.

They didn't just show enormous compassion and respect for Dad; they cared for us as a family too, especially at the end of Dad's life. We will always be thankful to everyone at WPM

SIMPLY EXCEPTIONAL CARE!

What a scary, sad time it was when we reached the decision that my mom could no longer care for my step dad with support at home.However, once we'd decided on Willingdon Park Manor(WPM), we were supported all the way and I'm so glad my step dad's last 8 months of life were spent here. WPM is not just a beautiful, well kept home, it is full of staff who exude warmth and genuine kindness. We couldn't have asked for kinder, more respectful care to have been provided for my step dad. Every staff member got to know him from the reception staff, to cleaning staff, entertainment support staff, managers and of course his care team on his floor. By the time my step dad passed, we felt like staff were extended family who shared our sadness at our loss. Thank you for loving my step dad with us and caring for him with such kindness and friendship. Thank you for keeping him company when he wondered at night and for looking after us when we visited including for warm empathic hugs after he passed.

My aunt was looked after by the team at Willingdon Park Manor after she came out of hospital, her previous care home could not take her back as she was on oxygen and needed more nursing care. The team were fantastic, so kind, caring and understanding. They kept her comfortable in her last days, and we are so grateful for their help.

The whole experience from before they arrived to the arrival dates as they came at different times and with different needs were so caring and everything was done to welcome them.

The facilities on offer are amazing and so much for the residents to do. We were promised al ot and without a doubt they have lived up to that and exceeded our expectations.

We had to find somewhere for our Aunty & Uncle to move to. Both have dementia and my aunty also has physical issues with Diabetes and unable to walk. These are our family, so choosing the right place for them, somewhere trat could home as well as providing for their needs was so important. Also we really wanted them to be together. When we found Maycroft in Carden Avenue it was like our entire wish list had been catered for. All the staff, from admin, management, nursing, care workers - everyone - has been wonderful. Everyone is so caring and giving. The home itself is truly wonderful and not only provides the necessary care they need in a safe, clean and comfortable place, but above and beyond that offers so many choices off activities. Both of them are honestly now living their best lives. Maycroft really has allowed us to give our Aunty & Uncle the very best that they would have in their senior years.

Maycroft have been super kind and caring to my Mum who moved there in January. Nothing is a problem and the staff are very kind, caring and attentive. The facilities are first class too with a wide variety of activities included. I highly recommend Maycroft!

My dad has dementia and we moved him to Maycroft Manor in January. He has settled in incredibly well and is genuinely happy. The care, activities and facilities are fantastic. He really loves the space and that when he is in his room it is quiet/peaceful. At the same time, he loves taking part in all the activities which are truly stimulating, especially anything involving music/singing. In his own words he is 'definitely not bored!'. He has made friends with other residents, and enjoys sitting watching TV with them before and after dinner. It really does feel like home. The staff are all really kind and friendly and the care dad receives is perfect; just the right balance of promoting independence, and offering support gently, and patiently, when needed for dressing and showering. We are welcomed whenever we visit, day or night. Since dad has moved in we honestly think his memory, communication and self-care have improved. I viewed several homes and this is by far the best I've seen.

A very spacious and well kept establishment. Cheerful coffee shop, and we were made very welcome. Staff exceptional and the home was kept beautifully clean.

My father needed more care than we could provide at his home. He had deteriorated very quickly and the home was able to take him within 2 days which was incredibly helpful. We had looked at a few of the best homes in Eastbourne but this one stood out as bright and airy and really like a good hotel. The communal areas are very modern and there is a lively coffee area on the ground floor which is well used by the residents and does not feel like a home at all, more like a nice coffee shop so it really is somewhere the residents like to spend time and you can see that. My father reported that the food was very good and he was difficult to please so this is praise indeed. His room was very nice and as I have said, like a good hotel room. Decorated with modern colours and everything he needed. All the staff were incredible from the admin side to the nurses and carers. He could not have been in a better place. If I need to go into a nursing home at any point I hope it is as nice as this one

The initial application went very smoothly and Emma was particularly helpful, however, it took a couple of weeks to cross check information and it took several weeks before the initial deposit was repaid (largely due to the Christmas period I expect).

Willingdon Park Manor provided respite care for my mother when her dementia was exacerbated by a UTI. The home was incredibly helpful in arranging this at very short notice. Although mum was reluctant to go into a home she was happy enough while there, and was very well looked after by the highly professional and caring staff. If/when the time comes that mum needs permanent care, I won't hesitate to turn to WPM again.

We stayed at Maycroft Manor for a three-week respite and were genuinely impressed. The stand-out feature was the staff - every single person we met was friendly, helpful, and cheerful, which made a huge difference to our stay.

We had a double room with a kitchenette, a wet-room shower that my wife absolutely loved and found very easy to use, and even our own little garden, complete with squirrels and birds to keep us entertained.

Although there were several lounges and dining rooms, we preferred meals in our room, and that was no trouble at all. The daily menus were varied, and the chef was happy to cook something different if requested.

The laundry service was amazing - clothes were name-labelled, collected mid-morning, and returned washed, dried and ironed the same afternoon, seven days a week.

Overall, the care was exceptional and the atmosphere warm and welcoming. We came away feeling very well looked after.

All the staff were caring and professional and made a point of getting to know Mum, even though she was only there a short time. Mum's room was spacious and had good facilities, the food was tasty and varied, the gardens beautiful and accessible. There are many additional facilities available to residents and families. Mum felt very comfortable and cared for.

The management and staff have been impressively kind, caring and professional. It is very reassuring to know that my mother is in such good hands and that she is receiving such a high standard of care.