Hallmark Luxury Care Homes in East Sussex | 2 Care Homes

Review of
Hallmark Maycroft Manor
from Trevor S (Respite Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

We stayed at Maycroft Manor for a three-week respite and were genuinely impressed. The stand-out feature was the staff - every single person we met was friendly, helpful, and cheerful, which made a huge difference to our stay.

We had a double room with a kitchenette, a wet-room shower that my wife

absolutely loved and found very easy to use, and even our own little garden, complete with squirrels and birds to keep us entertained.

Although there were several lounges and dining rooms, we preferred meals in our room, and that was no trouble at all. The daily menus were varied, and the chef was happy to cook something different if requested.

The laundry service was amazing - clothes were name-labelled, collected mid-morning, and returned washed, dried and ironed the same afternoon, seven days a week.

Overall, the care was exceptional and the atmosphere warm and welcoming. We came away feeling very well looked after.

Reply from Laura Tee, CRM at Hallmark Maycroft ManorDear Trevor, thank you so much for your lovely review, it was a pleasure having both yourself and your wife stay with us at Maycroft.

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Review of
Hallmark Maycroft Manor
from T R (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

All the staff were caring and professional and made a point of getting to know Mum, even though she was only there a short time. Mum's room was spacious and had good facilities, the food was tasty and varied, the gardens beautiful and accessible. There are many additional facilities available to residents

and families. Mum felt very comfortable and cared for.

Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you very much for your review, it was a pleasure having your mother stay with us for her respite stay, and we hope that we will have the opportunity to look after her again in the future.

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Review of
Hallmark Maycroft Manor
from L H (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

The management and staff have been impressively kind, caring and professional. It is very reassuring to know that my mother is in such good hands and that she is receiving such a high standard of care.

Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you very much for your kind review, it is a pleasure to have your mother stay with us.

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Review of
Hallmark Willingdon Park Manor
from V C (Wife of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

28 day respite nursing care. Nursing care and management of medication was first class. Food was also well balanced, nutritious, with lots of fresh fruit and veg. Resident was treated with respect and dignity.
Resident would have appreciated more intellectually stimulating and accessible activities,

but appreciated that the home is new and these things take time to bed in. Would use home again.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you for taking the time to review our beautiful home. We're delighted that you rated our nursing care and medication management as first class. We take onboard all comments & suggestions, which help us to deliver outstanding care and activities to all. We will work on improving accessible activities for those who live with a visual impairment. Thank you once again. Emma

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Review of
Hallmark Maycroft Manor
from Christina H (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

We chose Maycroft Manor because it seemed so friendly and accommodating.
My Mother needed respite care after a stay in hospital. Her house had become unmanageable and we needed a stop gap whilst we got her new flat ready .
The care my mother has received over the last 3 months has been excellent

, the food is excellent has are the staff. The overall experience for her has been one of kindness and care . I will go as far as to say I think it gave her a new lease of life , I attribute her care to her being able to go on and live independently again.
For me it's been a massive help knowing how well she has been looked after, the stress of thinking how we were really going to get things sorted for her was overwhelming but once she was with the care home everything became easier and manageable.
The management and staff should be congratulated on running such an amazing service.

Reply from Emma Weller, Deputy Manager at Hallmark Maycroft ManorThanks so much for taking the time to leave us a review. We are over the moon we have been able to support mum with her recovery. Thanks again for the kind words which we will of course pass on to the wonderful team here at Maycroft Manor.

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Review of
Hallmark Willingdon Park Manor
from Patricia U (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

My father had to go into respite after a short spell in hospital with heart problems and a broken ankle. We approached Willingdon Park Manor and we met by Emma who explained everything to us beautifully and showed us the facilities available. My father was more than happy for his 6 week stay. The

accommodation is immaculate and the staff are all absolutely wonderful, always cheerful and so helpful. Nothing is too much trouble. The food is fantastic and absolutely 5 star with a choice of meals. There are also plenty of activites to get involved with too. I would highly recommend Willingdon Park Manor.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you for taking the time to review our beautiful home. It was an absolute pleasure to have your father stay with us for a 6 week respite stay. Your kind words are a real morale boost to the team, who work tirelessly to ensure the residents are living their best lives. We will be sure to pass your comments on. Thank you once again, Emma

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Review of
Hallmark Maycroft Manor
from P F (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been at Maycroft since November 2024, and during that time, there have been ongoing issues with the poor standard of meals. In addition, recently, possibly due to the summer holidays lack of staff, laundry is not being collected or the room bins emptied.
Clothes regularly go missing

from the laundry, considering the extremely high cost (increased in April this year), often we find aspects unacceptable at Maycroft.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThank you for taking the time to share your feedback. At Maycroft Manor, delivering high-quality service and exceptional care to our residents is always our top priority, and I'm sorry to hear that you feel we have not fully met the standards we strive for. We're disappointed to learn that you felt the standard of our food was not as it should be. We previously addressed your concerns and hope you remain pleased with the changes made to your mother's mealtimes. Our team takes great pride in preparing fresh, locally sourced, and nutritious meals that are tailored to individual preferences and dietary needs. We also appreciate your comments regarding the laundry service. We recently experienced some delays due to a faulty dryer, but I'm pleased to confirm this has now been resolved and there should be no further disruption. If you feel there's more we can do to improve, I would welcome the opportunity to discuss it further. Please don't hesitate to contact me directly.

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Review of
Hallmark Willingdon Park Manor
from Sheila W (Respite Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

My experience has been 100% brilliant .i have only been here a month , can't wait to return permanently and wish I didn't need to go home
The entire staff in every area are wonderful and go out of their way to help always happy and smiling.There are plenty of activities to join or not as you wish

, I have discovered my old knitting skills, and the food , well the food, what can I say , fresh and varied. Goodbye to my old convenience diet !. Willingdon is the Ritz of Care Homes , opened in April 24 , beautiful decor, and designer garden and patio
Willingdon is leading care homes into the future . I love it.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you so much for taking the time to leave a 5* review of our beautiful home. We are delighted that you enjoyed your stay with us and made the most of everything that we have to offer. We will be sure to pass on your comments to the wider team. You are very much missed by both the team and residents. we can't wait to welcome you back very soon! Thank you once again.

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Review of
Hallmark Willingdon Park Manor
from Jason W (Son of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Both my parents moved into Willingdon Park Manor in February 2025.
Dad unfortunately passed away very quickly after moving in, however mum has been in the dementia community since then.
Staff were wonderful in the short time dad was there and helped mum settle in very quickly.
Nothing is too much

trouble for the staff here and everyone is so welcoming when we visit.
The activities for the residents are also well considered and varied.

We get regular updates on the app, personal updates when we visit and a phone call if there's anything significant we should know about.
Can't recommend highly enough.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you for taking the time to review our beautiful home. We were honoured to have cared for your dad in his final days and to continue to support and care for your mum. Your positive feedback is invaluable to us, we will be sure to pass on your kind words to the wider team. Thank you

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Review of
Hallmark Willingdon Park Manor
from M S (Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

I have been a resident since March 2025.
I have one word - Excellent.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you for taking the time to review our beautiful home, we're delighted that you chose us. You settled in straight away, embracing this next chapter of your life. We couldn't imagine Willingdon Park Manor without you in it.

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Review of
Hallmark Willingdon Park Manor
from C C (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

This is a first rate care home which has provided everything I could have hoped for for my mum, and more. She was dead against moving but, with worsening dementia, she really needed more support. The team dealt brilliantly with her difficult entry and I was immediately reassured that she would be well

looked after. Six weeks later I am just as satisfied with her care. She settled remarkably quickly and staff have made every effort (with great success) to engage her in activities. It is clear that she and other residents are treated as individuals and given as much independence as possible. Family are made to feel welcome during visits and communication with us has been excellent. The place and facilities are as impressive as the staff and - most importantly for me - although she doesn't really understand where she is, my mum is full of praise for both. She seems happy and this is amazing. Huge thanks to the team and I would highly recommend to others.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you for taking the time to review our beautiful home. We appreciate what a difficult and stressful time it can be when moving a loved one in to care, especially if they are living with dementia. Our team are amazing at engaging residents and having to hand distraction techniques when needed. We are delighted at how well your mum has settled in to the Devonshire Community, making friends and attending activities. Your positive feedback are invaluable to us, we will be sure to pass on your kind words to the wider team. Thank you once again.

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Review of
Hallmark Maycroft Manor
from Tessa B (Daughter of Resident) published on 22 July 2025 Submitted via Postal Card • Report

Overall Experience

Maycroft is absolutely amazing. My mum has been a resident for 6 years, and my dad moved in in December 24.
I cannot believe how well he has settled. This is due to the very supportive care staff and management. They listened to all my dad's quirky needs and therefore were able to settle down really

well. He loves the food and having a hot meal at lunch time.
As a family, we very much enjoy the events at the care home. The recent barn dance was amazing, and I loved seeing my dad wearing a cowboy hat!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThanks so much for leaving such a lovely review! It means a lot to us that you have put your faith in us with not one but both parents.

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Review of
Hallmark Maycroft Manor
from Lynne C (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

Maycroft have been so wonderful caring for my dad. He has gained healthy weight, which I am sure is down to the lovely food. The nurses & carers are all very caring. Love all the events that are organised for residents & family.
The staff are always super responsive to any special requests or any

small issues. V happy.

Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you for your review, and the compliments on the care your father receives. We are so pleased that you and your father enjoy the events, we love hosting them!

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Review of
Hallmark Maycroft Manor
from Wendy G (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

We have been utterly thrilled with the care and attention given to Dad since he moved into Maycroft Manor in November 2024. The staff take great care to understand the likes/wants/needs of every individual, and the entertainment team really go the extra mile to find interesting and engaging activities

(quizzes, discussion groups, musical events, desert island discs, films). Dad has found his feet and is flourishing since his move to Maycroft, and we can't thank them enough.

Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you for such a lovely review of the care your father receives at Maycroft Manor, the team take great care in providing relationship-centred care and getting to know residents as individuals.

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Review of
Hallmark Maycroft Manor
from Benjie G (Son-in-law of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of Maycroft Manor and the people who work here. There is such a feeling of warmth and care in this place; it is genuinely moving. Nothing is too much trouble, and the attention to detail is phenomenal. If ever we encounter a minor issue, it is health with immediately. The

extra-curricular activities and little touches every day are what make Maycroft Manor a home rather than a care facility. We genuinely look forward to our visits and are always made to feel welcome. My father-in-law is happier than he has been in years. Thank you!

Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you for your kind review of Maycroft Manor, we are so pleased you feel the warmth and care, and that your father-in-law is so happy here.

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Review of
Hallmark Willingdon Park Manor
from Simon W (Son of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

We were very lucky to have been recommended Willingdon Park Manor by a family friend. Never easy having to make the step to put a relative, our mother is this case, into care but such a comfort to know she is so well cared for. The App used to update daily on activities and to share photos is a particular

comfort and enables you to be updated daily. Feels like you are walking into such a happy community when visiting.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Willingdon Park ManorThank you for taking the time to review our beautiful home. We appreciate what a difficult and sometimes stressful time it can be when deciding on care options for a loved one. We are honoured that you have entrusted us to look after your mother. Your positive feedback is invaluable to us, we will be sure to pass on your kind words to the wider team.Thank you once again.

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Review of
Hallmark Maycroft Manor
from Nicki B (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

Such caring staff. Nothing is too much trouble. New staff coming onto the team all have the same attitude - great culture established. Families welcomed and involved.

Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you for your lovely compliments on the team and the culture here at Maycroft Manor, we are so pleased families feel welcome here.

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Review of
Hallmark Maycroft Manor
from Brenda D (Wife of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in Maycroft since November 2024 and has improved due to eating well, timely administration of medication, continual consideration and care of his needs.
Great support given to me during difficult times.

Reply from Laura Tee, CRM at Hallmark Maycroft ManorThank you so much for your lovely review, we are so pleased that you feel your husband has improved since staying with us and that you feel supported by the team.

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Review of
Hallmark Maycroft Manor
from S T (Daughter-in-law of Resident) published on 7 July 2025 Submitted via Postal Card • Report

Overall Experience

Lovely care home. My MIL is very happy here. She is 95 and blind, and she feels totally part of the community. She is included in all things & is made to feel very special. All staff are very caring & her needs are very well met. She always seems very busy.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThanks so much for your lovely review, it is very much appreciated. Your mother in law is such a loved member of community- we are so glad she is happy!

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Review of
Hallmark Maycroft Manor
from T T (Son of Resident) published on 1 July 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident of Maycroft Manor for a couple of years. The home has always treated mum with the greatest of respect and care. Even though mum is blind, there are always activities for her to participate in, so never a dull moment.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft ManorThanks so much for your kind review, your mum is a much loved resident in our home and we are glad that you feel she is thriving. Thanks again for taking the time to review us.

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