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Care Home Owned by Hallmark Luxury Care Homes in London

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hallmark Luxury Care Homes in London

Only the locations & reviews in London for Hallmark Luxury Care Homes are showing below.

View the details of all 23 locations (with 2411 reviews) owned by Hallmark Luxury Care Homes

Hallmark Luxury Care Homes Locations in London (1)

 - Browse 1 Care Home owned by Hallmark Luxury Care Homes in London
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Hallmark Kew House
58 Spencer Hill Road, Wimbledon, London SW19 4EL 
9.8 168 reviews
Hallmark Kew House, London, London
"Kew House is an excellent care home. The staff care is first class. My mother is very content in the home. She mixes well with the other…"   Read all 168 reviews
  • from £2,140 / week
  • 81 Rooms
Location Type Care Home

Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

Hallmark Luxury Care Homes Reviews in London (168)

9.8

Hallmark Luxury Care Homes has a Group Review Score of 9.8 (9.820) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hallmark Luxury Care Homes must have a Review Score.

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Review of

Hallmark Kew House

from C D (Son of Resident) published on 30 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kew House is an excellent care home. The staff care is first class. My mother is very content in the home. She mixes well with the other residents.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you very much for taking the time and leaving a review surrounding the care of your Mother since she arrived into our care in November 2025. Its is a real pleasure take care of your Mum. I shall share your thoughts with the entire team at Kew House
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Review of

Hallmark Kew House

from Alastair M (Husband of Resident) published on 22 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a great comfort to know that after several months my wife Penny is well settled in Kew House and, as she said yesterday during the tea we had to celebrate our 54th wedding anniversary she is very happy with her life there. What a pleasure it was to sit on the sunny terrace near her room and look
back on our lives with our elder son Alex.
My family and I much appreciate all the care and attention that all the carers and staff in Cedar Ward give to Penny. Unlike her previous home she really seems to enjoy communicating with everybody and certainly much looks forward to all the meals she has.
A special thank-you is due to Liz for all the assistance and support she gave to our family when went through the difficult time of moving Penny to Kew.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseYour kind words surrounding the care of Penny since her arrival into our care at Kew House is very much appreciated. We shall share this review with our entire team.
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Review of

Hallmark Kew House

from Laura D (Daughter of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother with Alzheimer's moved to Kew at the end of February after 8 months of me building a relationship with Liz whilst I was deciding when was the right time to move her. The care and guidance in this time and when she moved in were exceptional. So much so that there weren't any hiccups. My mother's
room is homely and all the communal areas are welcoming, we particularly like being able to spend time in the Bistro together. It has been a big change for my mother, leaving her own home and the independence that she had; but she has settled in well and it is lovely to see that so many of the staff are fond of her and they have realized the activities that my mum enjoys.
The biggest advantage of making the decision to move my mother to Kew is that I no longer worry about her; I know that she is safe and being well looked after.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseIt is a pleasure taking care of your Mother and being able to support with the process in the period prior to her move to Kew and then beyond since her arrival. We shall share your thoughts with the entire team at Kew
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Review of

Hallmark Kew House

from Charlie J (Guardian of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am overwhelmed by the quality of care and professionalism that I have found at Kew House. From the moment I met Liz at our first viewing, to moving my elderly cousin into the care home and every day since.
It's never easy making a decision to move someone out of their familiar home into a new environment
and with the challenges of dementia it's so much harder.
Liz and the team looked after me as much as they looked after Jill. The initial move was tough and they helped me with the challenges and managed my expectations through the very difficult first 3 months. Jill took a while to settle and make friends. She missed her home and her dog and was distressed and confused.
The team at Kew are kind and resilient and patient... and now it is a whole different situation. Jill has good food, medical care, activities and a social life, it is a pleasure to visit her (if she isn't too busy to see me)!
I get regular calls and advice. Jill and I cannot thank you all enough.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you so much for taking the time to add a review surrounding the care of your Cousin since her arrival to Kew back in November 2025. We shall share your thoughts with the entire team at Kew
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Review of

Hallmark Kew House

from D P (Daughter of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father begrudgingly moved in mid January, he doesn't call it a home- it's the "hotel" and a 5 * at that.
He is so much happier, he can socialise or not as he chooses, 3 course dining with wine, laundry done within 24 hours, his medications looked after, no more worrying about upkeep of his
house or dealing with bills etc.
He's happy and safe, couldn't asked for anything more
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseYour kind words surrounding Kew is very much appreciated. It is a complete pleasure taking care of your Dad...he lights up any room that he walks into. We shall share your comments with our entire team
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Review of

Hallmark Kew House

from T C (Daughter of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Kew House were fantastic from start to finish. Liz built a strong relationship with me, as I visited potential places to care for my elderly mother - she (Liz) was a joy to partner with throughout. My mother received excellent care on both the Oak (ground) floor and the Maple nursing (second)
floor. The rooms she stayed in were spacious, bright, clean and bright, as were the communal areas throughout Kew House. More importantly the staff were kind, professional and caring, supporting my mother (who had limited mobility and major hearing challenges). The staff in the dining rooms were particularly patient in offering her all different types of food and drinks. Whenever her family visited, the team could not do enough for us. I did a lot of research before choosing Kew House and everything I had heard was confirmed - it is an excellent care and nursing home.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you so much for taking the time to add such a heartfelt review surrounding the care our team provided to your Mother during her time at Kew House. We shall pass on your kind words to the entire team
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Review of

Hallmark Kew House

from Alice F (Wife of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Robert, who has vascular dementia and Altheimers, has settled in better than we could have hoped. He is much happier than he latterly was in his own home. He responds well to the quiet, peaceful, ordered surroundings. He likes all the staff, the food and the entertainments and indeed the other residents
on his floor - CEDAR. He likes the small dining rooms - that are reminisent of a home kitchen in many ways and the dining room is calm and not overwhelming with too much noise or activity. So far we feel very fortunate that we found Kew House.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you so much for your heartfelt review surrounding the care of your Husband since his arrival into the care of Kew House last year. We shall share your kind words with the entire team at Kew.
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Review of

Hallmark Kew House

from Christopher P (Husband of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The move from a domestic one-to-one care regime into a Care Home environment must be expected to produce certain challenges.


It is very early days for my wife at Kew House Wimbledon, but so far I have been impressed by the friendliness and courtesy of all staff with whom I have made contact and

the levels of care that I have observed to date. The facilities are excellent and the CQC Excellence rating very reassuring.


I am confident that, over time, my wife will adapt well to life at KH. Her appetite remains strong and sleep patterns seem good.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you very much for taking the time to leave a review surrounding the care of your Wife since her arrival into our care during early January. Your kind words words will be shared with the entire team. Best Wishes. Team Kew
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Review of

Hallmark Kew House

from Susan R (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are incredibly grateful to the team at Kew for the care and support shown to our family. My mum was able to celebrate her 90th birthday surrounded by love, and that would not have been possible without the dedication of the staff here. I travelled from Australia to be part of the celebration, and
seeing the warmth, professionalism, and genuine kindness shown to her meant the world to me and our entire family. The staff created a beautiful atmosphere, provided the venue, decorations and food all of which made the day truly special. As a family, we are eternally thankful for everything you do. Our mum is in good hands.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseYour kind words are very much appreciated and we shall pass on your comments to the entire team at Kew House. It was a pleasure to be able to support with ensuring that your Mums milestone birthday event was so memorable
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Review of

Hallmark Kew House

from Sheelagh S (Wife of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has received good care and KH has pulled in good local services. His pills have been changed through the advice. Of the local psychiatric nurse and the District nurse. He should however not have a pressure sore.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseDear Sheelagh,
Thank you for taking the time to share your experience with us. We're pleased to hear that you're happy with the care provided, and we're proud of how our team has worked closely with local healthcare professionals to support your husband's needs.
While your husband is at risk of pressure sores, we continue to take all appropriate steps to minimise this happening and as discussed with you over the phone, we're pleased to share that there has been some positive progress made.
Please do not hesitate to contact me if you have any further queries.
Warm regards,
Natasha Shillingford
General Manager
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Review of

Hallmark Kew House

from P M (Cousin of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin moved to Kew House 2.5 months ago. It has been a great experience for him so far. The home is beautifully appointed, well staffed with kind, caring people who really do their best for the residents. Kew also offers a range of activities with an exercise class most days and access to a private
physio who residents can book for a fee. Ither activities include quizzes, classical music appreciation, etc.
Outings are also arranged- Kew gardens light trail before xmas, Wimbledon xmas market, Remembrance day service at Wimbledon Memorial etc.
Residents are treated with dignity and given the opportunity to live their best life possible.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseYour kinds words surrounding the care of your loved one whilst in the care of Kew House is very much appreciated. We shall share your review with the entire team
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Review of

Hallmark Kew House

from P W (Friend of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hotel aspects of this home are excellent. But attention to the important matters of care are often lacking eg helping to use TV to enjoy favourite programmes. Also communications between staff often poor. Friends are too often filling the gaps where the home is failing.
Reply from Natasha Shillingford, General Manager at Hallmark Kew HouseThank you for taking the time to share your feedback with us.

Were really pleased to hear that youre happy with the food, the cleanliness of the home, and the facilities available.

Our team takes great pride in providing a welcoming and caring environment for residents and their visitors, and should residents need any assistance, a member of our team is always nearby and happy to help.

As discussed, I have already been in touch to learn more about your experience, and I appreciate you taking the time to share your comments so we can continue to improve. We are also proud to support and respect each residents individual preferences; in this case, your loved one has chosen not to have the television on, and our team is mindful of honouring those personal wishes as part of our person-centred approach to care.

Warm regards,

Natasha Shillingford
General Manager
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Review of

Hallmark Kew House

from Hilary G (Wife of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy polite kind and friendly - this was an environment in which my husband thrived, and a home where one could feel he was cherished
and cared for. As a resident receiving 24 hour nursing care - he was encouraged when he could to take part in some of the large variety of Activities thoughtfully
provided in the Home. Lovely summer flowers and beautiful surroundings, good food and compassionate care
one felt confident that he was experiencing the here the best of care.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseYour kind words are very welcome and we shall share these with the entire team at Kew House. It has been an absolute pleasure taking care of your precious Husband
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Review of

Hallmark Kew House

from J N (Son of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to Kew House in 22. From the start & throughout I found the staff positive and considerate. The layout with the Bistro at reception was his favourite hangout & I think the bustle of the reception helps to prevent the lifeless feeling some homes suffer from. It felt like life was happening
around you, not that you were on the side.
Dad's approach to dressing was sometime affected by his dementia. While we encouraged him to let staff assist him, they also fed back his wish to be independent. To my mind this showed there was space in the approach to people to honour their wish for dignity through independence, even if this may have looked odd to visitors or family.
The separate space to dine with family is also a strong point. To be in a quiet environment where Dad could clearly hear & be part of conversations were crucial for a happy visit for all. The staff serving clearly remembered family and it was always a pleasure to see them & enjoy the good food.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you so much for taking the time to add your thoughts surrounding the care provided to your Dad over the last 3 years. It has been an absolute pleasure taking care of your true gent of a man..it has been delight knowing him. Best wishes from Team Kew
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Review of

Hallmark Kew House

from T H (Friend of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care on Cedar Ward for the final days of my friend, who suffered from dementia, was exemplary. It could not have been more supportive, effective and compassionate. The staff were simply wonderful and we're immensely grateful to them all.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you very much for taking the time to add your kind words surrounding the care of your Friend.
We shall pass your comments onto the entire team
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Review of

Hallmark Kew House

from C B (Son of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum says she would hate to be without Kew House. Sometimes she says she doesn't want to be here and wants to go home. Kew House deserves its CQC grading of 'outstanding'/ Mum enjoys sitting in the garden spaces with their many flowers outside of Kew House. Mum enjoys the excellent food at Kew House
and takes full advantage of the inclusive hairdressing and hand and face massage services. She enjoyed a recent outing to Kew Gardens. The location of Kew House in an urban setting means she can be taken out shopping and to cafes, which she has enjoyed throughout her life.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you for taking the time to add your positive comments surrounding Kew House and the care provided. We shall share your kind words to our team
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Review of

Hallmark Kew House

from Bina P (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very settled at Kew House. He moved there after a stressful admission to hospital and Liz made the transition smooth and stress free. He is now eating well and being well cared for. Meals are 3 course nutritious and tasty. He also enjoys his regular haircuts, manicures and pedicures. He enjoys
going to the cafe to read the paper daily and there is a good space outside in the garden to have a coffee when the weather is nice. All the staff treat my dad like he is a member of their family, with respect, dignity and positivity. He also recently enjoyed a day trip to Brighton organised by Kew House. It is reassuring to be able to go about my day knowing he is well looked after. Thanks to all the staff there. I know how hard you are all working to make Kew House special.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseYour kind words surrounding the care of your Dad since his arrival to Kew House in July are very much appreciated. We shall share your positive comments with the entire team
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Review of

Hallmark Kew House

from Brian W (Nephew of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle moved into Kew House three months ago, and the experience has been overwhelmingly positive. At 91 years of age, this was a significant change for him, but the staff made the transition smooth and reassuring. They have been consistently kind, attentive, and understanding of his individual needs,
treating him with dignity and respect at every stage. The periodic reviews and genuine warmth shown by the Team has given us great confidence and peace of mind. It is clear that the staff truly care for their residents, and we are very grateful for the compassionate environment they provide.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you for taking the time to leave such a heartfelt review surrounding the care being provided to your Uncle since his arrival to Kew House in July. We shall share your kind words with the entire team.
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Review of

Hallmark Kew House

from Bernard K (Brother of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely care home with professional and attentive and friendly staff. Very nice atmosphere during all my visits thus far. I feel reassured that my dear brother with dementia is clearly settling in to a warm and supportive and caring place.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseMany thanks for your very kind words surrounding the care our Team at Kew House provide to your Brother. We shall share your comments with Team Kew
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Review of

Hallmark Kew House

from Gill S (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kew house has been caring for my mum since February 2025, and I couldn't be happier that she's in such safe and caring hands. Every member of staff takes responsibility for the welfare of residents, and genuinely feel like they are part of the Kew house community. The care and enrichment for residents
is excellent , as is communication, involvement and support for families. Kew have been incredibly responsive with mum, always one step ahead of her changing needs. They balance safety and compassion- and treat mum like an individual. They are truly expert at what they do, and I feel
enormously privileged to have my mum there.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseIt has been a pleasure supporting your Mum with her journey. Your kind words are appreciated and we shall certainly pass on your review to our entire team at Kew.
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Awards / Recognitions (29)

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