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Care Home Owned by Hallmark Luxury Care Homes in London

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hallmark Luxury Care Homes in London

Only the locations & reviews in London for Hallmark Luxury Care Homes are showing below.

View the details of all 22 locations (with 2323 reviews) owned by Hallmark Luxury Care Homes

Hallmark Luxury Care Homes Locations in London (1)

 - Browse 1 Care Home owned by Hallmark Luxury Care Homes in London
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Hallmark Kew House
58 Spencer Hill Road, Wimbledon, London SW19 4EL 
9.7 162 reviews
Hallmark Kew House, London, London
"Robert, who has vascular dementia and Altheimers, has settled in better than we could have hoped. He is much happier than he latterly was…"   Read all 162 reviews
  • from £2,140 / week
  • 81 Rooms
Location Type Care Home

Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

Hallmark Luxury Care Homes Reviews in London (162)

9.8

Hallmark Luxury Care Homes has a Group Review Score of 9.8 (9.811) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hallmark Luxury Care Homes must have a Review Score.

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Review of

Hallmark Kew House

from Alice F (Wife of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Robert, who has vascular dementia and Altheimers, has settled in better than we could have hoped. He is much happier than he latterly was in his own home. He responds well to the quiet, peaceful, ordered surroundings. He likes all the staff, the food and the entertainments and indeed the other residents
on his floor - CEDAR. He likes the small dining rooms - that are reminisent of a home kitchen in many ways and the dining room is calm and not overwhelming with too much noise or activity. So far we feel very fortunate that we found Kew House.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you so much for your heartfelt review surrounding the care of your Husband since his arrival into the care of Kew House last year. We shall share your kind words with the entire team at Kew.
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Review of

Hallmark Kew House

from Christopher P (Husband of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The move from a domestic one-to-one care regime into a Care Home environment must be expected to produce certain challenges.


It is very early days for my wife at Kew House Wimbledon, but so far I have been impressed by the friendliness and courtesy of all staff with whom I have made contact and

the levels of care that I have observed to date. The facilities are excellent and the CQC Excellence rating very reassuring.


I am confident that, over time, my wife will adapt well to life at KH. Her appetite remains strong and sleep patterns seem good.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you very much for taking the time to leave a review surrounding the care of your Wife since her arrival into our care during early January. Your kind words words will be shared with the entire team. Best Wishes. Team Kew
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Review of

Hallmark Kew House

from Susan R (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are incredibly grateful to the team at Kew for the care and support shown to our family. My mum was able to celebrate her 90th birthday surrounded by love, and that would not have been possible without the dedication of the staff here. I travelled from Australia to be part of the celebration, and
seeing the warmth, professionalism, and genuine kindness shown to her meant the world to me and our entire family. The staff created a beautiful atmosphere, provided the venue, decorations and food all of which made the day truly special. As a family, we are eternally thankful for everything you do. Our mum is in good hands.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseYour kind words are very much appreciated and we shall pass on your comments to the entire team at Kew House. It was a pleasure to be able to support with ensuring that your Mums milestone birthday event was so memorable
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Review of

Hallmark Kew House

from Sheelagh S (Wife of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has received good care and KH has pulled in good local services. His pills have been changed through the advice. Of the local psychiatric nurse and the District nurse. He should however not have a pressure sore.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseDear Sheelagh,
Thank you for taking the time to share your experience with us. We're pleased to hear that you're happy with the care provided, and we're proud of how our team has worked closely with local healthcare professionals to support your husband's needs.
While your husband is at risk of pressure sores, we continue to take all appropriate steps to minimise this happening and as discussed with you over the phone, we're pleased to share that there has been some positive progress made.
Please do not hesitate to contact me if you have any further queries.
Warm regards,
Natasha Shillingford
General Manager
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Review of

Hallmark Kew House

from P M (Cousin of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin moved to Kew House 2.5 months ago. It has been a great experience for him so far. The home is beautifully appointed, well staffed with kind, caring people who really do their best for the residents. Kew also offers a range of activities with an exercise class most days and access to a private
physio who residents can book for a fee. Ither activities include quizzes, classical music appreciation, etc.
Outings are also arranged- Kew gardens light trail before xmas, Wimbledon xmas market, Remembrance day service at Wimbledon Memorial etc.
Residents are treated with dignity and given the opportunity to live their best life possible.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseYour kinds words surrounding the care of your loved one whilst in the care of Kew House is very much appreciated. We shall share your review with the entire team
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Review of

Hallmark Kew House

from P W (Friend of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hotel aspects of this home are excellent. But attention to the important matters of care are often lacking eg helping to use TV to enjoy favourite programmes. Also communications between staff often poor. Friends are too often filling the gaps where the home is failing.
Reply from Natasha Shillingford, General Manager at Hallmark Kew HouseThank you for taking the time to share your feedback with us.

Were really pleased to hear that youre happy with the food, the cleanliness of the home, and the facilities available.

Our team takes great pride in providing a welcoming and caring environment for residents and their visitors, and should residents need any assistance, a member of our team is always nearby and happy to help.

As discussed, I have already been in touch to learn more about your experience, and I appreciate you taking the time to share your comments so we can continue to improve. We are also proud to support and respect each residents individual preferences; in this case, your loved one has chosen not to have the television on, and our team is mindful of honouring those personal wishes as part of our person-centred approach to care.

Warm regards,

Natasha Shillingford
General Manager
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Review of

Hallmark Kew House

from Hilary G (Wife of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy polite kind and friendly - this was an environment in which my husband thrived, and a home where one could feel he was cherished
and cared for. As a resident receiving 24 hour nursing care - he was encouraged when he could to take part in some of the large variety of Activities thoughtfully
provided in the Home. Lovely summer flowers and beautiful surroundings, good food and compassionate care
one felt confident that he was experiencing the here the best of care.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseYour kind words are very welcome and we shall share these with the entire team at Kew House. It has been an absolute pleasure taking care of your precious Husband
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Review of

Hallmark Kew House

from J N (Son of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to Kew House in 22. From the start & throughout I found the staff positive and considerate. The layout with the Bistro at reception was his favourite hangout & I think the bustle of the reception helps to prevent the lifeless feeling some homes suffer from. It felt like life was happening
around you, not that you were on the side.
Dad's approach to dressing was sometime affected by his dementia. While we encouraged him to let staff assist him, they also fed back his wish to be independent. To my mind this showed there was space in the approach to people to honour their wish for dignity through independence, even if this may have looked odd to visitors or family.
The separate space to dine with family is also a strong point. To be in a quiet environment where Dad could clearly hear & be part of conversations were crucial for a happy visit for all. The staff serving clearly remembered family and it was always a pleasure to see them & enjoy the good food.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you so much for taking the time to add your thoughts surrounding the care provided to your Dad over the last 3 years. It has been an absolute pleasure taking care of your true gent of a man..it has been delight knowing him. Best wishes from Team Kew
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Review of

Hallmark Kew House

from T H (Friend of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care on Cedar Ward for the final days of my friend, who suffered from dementia, was exemplary. It could not have been more supportive, effective and compassionate. The staff were simply wonderful and we're immensely grateful to them all.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you very much for taking the time to add your kind words surrounding the care of your Friend.
We shall pass your comments onto the entire team
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Review of

Hallmark Kew House

from C B (Son of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum says she would hate to be without Kew House. Sometimes she says she doesn't want to be here and wants to go home. Kew House deserves its CQC grading of 'outstanding'/ Mum enjoys sitting in the garden spaces with their many flowers outside of Kew House. Mum enjoys the excellent food at Kew House
and takes full advantage of the inclusive hairdressing and hand and face massage services. She enjoyed a recent outing to Kew Gardens. The location of Kew House in an urban setting means she can be taken out shopping and to cafes, which she has enjoyed throughout her life.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you for taking the time to add your positive comments surrounding Kew House and the care provided. We shall share your kind words to our team
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Review of

Hallmark Kew House

from Bina P (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very settled at Kew House. He moved there after a stressful admission to hospital and Liz made the transition smooth and stress free. He is now eating well and being well cared for. Meals are 3 course nutritious and tasty. He also enjoys his regular haircuts, manicures and pedicures. He enjoys
going to the cafe to read the paper daily and there is a good space outside in the garden to have a coffee when the weather is nice. All the staff treat my dad like he is a member of their family, with respect, dignity and positivity. He also recently enjoyed a day trip to Brighton organised by Kew House. It is reassuring to be able to go about my day knowing he is well looked after. Thanks to all the staff there. I know how hard you are all working to make Kew House special.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseYour kind words surrounding the care of your Dad since his arrival to Kew House in July are very much appreciated. We shall share your positive comments with the entire team
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Review of

Hallmark Kew House

from Brian W (Nephew of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle moved into Kew House three months ago, and the experience has been overwhelmingly positive. At 91 years of age, this was a significant change for him, but the staff made the transition smooth and reassuring. They have been consistently kind, attentive, and understanding of his individual needs,
treating him with dignity and respect at every stage. The periodic reviews and genuine warmth shown by the Team has given us great confidence and peace of mind. It is clear that the staff truly care for their residents, and we are very grateful for the compassionate environment they provide.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you for taking the time to leave such a heartfelt review surrounding the care being provided to your Uncle since his arrival to Kew House in July. We shall share your kind words with the entire team.
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Review of

Hallmark Kew House

from Bernard K (Brother of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely care home with professional and attentive and friendly staff. Very nice atmosphere during all my visits thus far. I feel reassured that my dear brother with dementia is clearly settling in to a warm and supportive and caring place.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseMany thanks for your very kind words surrounding the care our Team at Kew House provide to your Brother. We shall share your comments with Team Kew
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Review of

Hallmark Kew House

from Gill S (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kew house has been caring for my mum since February 2025, and I couldn't be happier that she's in such safe and caring hands. Every member of staff takes responsibility for the welfare of residents, and genuinely feel like they are part of the Kew house community. The care and enrichment for residents
is excellent , as is communication, involvement and support for families. Kew have been incredibly responsive with mum, always one step ahead of her changing needs. They balance safety and compassion- and treat mum like an individual. They are truly expert at what they do, and I feel
enormously privileged to have my mum there.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseIt has been a pleasure supporting your Mum with her journey. Your kind words are appreciated and we shall certainly pass on your review to our entire team at Kew.
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Review of

Hallmark Kew House

from C Z (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have found the experience of moving my family member to Kew House to be handled very well. We experienced empathy and understanding from the team, and a real desire to get to know the individual rather than their being seen as just another resident.
The staff clearly take a lot of pride in the
cleanliness and organisation of the home, and get to know the residents well.
We've had a few blips in communication but overall are very happy with Kew House. It's certainly a lovely environment in comparison to many of the alternatives available.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you very much for taking the time to add your review surrounding your experience of Kew House and the care provided to your loved one. We shall share your kind words to the entire team
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Review of

Hallmark Kew House

from Sarah W (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to find a safe and happy place for my mother in all haste at the end of 2024. The Client Relations Manager, was extraordinarily responsive --got back to us super quickly, arranged countless phone meetings and was kind and soothing to my mum in a time of crisis. Kew House has been excellent.
The staff are kind and patient, and there are all kinds of enrichment activities (my mother still talks about the visiting dachshunds, and the ducklings that were in the home for Easter!) The services are superb--hair, nails, physiotherapy, and now dental; and most of all, we as an international family have peace of mind because when a problem arises the team always alerts the doctor, who does weekly rounds, and my mum gets the care she needs.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you for taking the time to add a review this means a huge amount. Your kind words surrounding our team and the support they provide to your Mother will be passed onto all at Kew House
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Review of

Hallmark Kew House

from Roz B (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Kew House in March and we cannot commend the home enough .. We felt KH was the right place for Mum from the start and had to wait a couple of months until a place was available. We were jet informed and updated throughout this very stressful time with weekly calls and were never
tempted to take the easier options where places were possible earlier.
The staff team are amazing ..Everyone from the reception staff, care staff, kitchen and laundry team, gardener and Managers make the time to engage with us all. Mum has ups and downs but throughout staff are consistent, friendly and compassionate. We can see she is settling and engaging more as a result of this approach. We are always welcome and greeted as part of the KH family. There is a way to go but the journey has started!
We never go home worrying that she's not cared for as well as she could possibly be and is in safe hands. Thank you yo everyone at Kew House.. You are an amazing team ..
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you so much for taking the time to add such a kind and heartfelt review. It is a pleasure taking care of your Mother. We shall pass on your positive words to our entire team.
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Review of

Hallmark Kew House

from S J (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's a difficult decision to make, 'Who can I trust to look after my loved one?
The Customer Relationship Manager at Kew House helped us navigate the process with exceptional communication, warmth and care. She has a way of knowing what families need.
Since Dad moved in February, I feel reassured
that he is cared for exceptionally well, he looks healthy and the staff take time to talk to him, take him out for walks and think about what he would like to do. He goes on regular trips, the art museum being the most resent outing, he loves gardening with a particular staff member and is so proud of how the garden looks. One carer has taken particular care of him, always updating me with what they have chatted about and organising for him to have a meal at a local Italian, something he loves and misses.
The staff at Kew House always have a smile on their face as they care for the residents. I see how hard they work as I regularly visit. The atmosphere feels very welcoming and has a family vibe to it. Thank you for all you do x
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseYour kind words surrounding the care provided by our team to your Father is really appreciated.We shall certainly pass on this review to all.
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Review of

Hallmark Kew House

from Kate P (Friend of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at Kew for respite for an elderly family friend after a spell in hospital. The process of moving her to Kew was smoothly managed by the Client Relations Manager, we obviously had lots of questions and the Client Relations Manager was able to help and re-assure us and work with the hospital
team for the transition. Kew really is a home from home. The rooms are beautiful and there are lots of activities to keep residents engaged with special events for things such as Christmas and Halloween. The on-site chefs produce amazing meals every day and the staff are kind and caring nothing is ever too much trouble. The on-site additional facilities are great with residents taking advantage of the cafe bar so that they can socialise with friends. There is also a cinema and a beauty salon and lots of outings for residents to sign up for. Kew also engages a lot with the wider community with regular visits from school children, the Sunday morning church service and a baby and mums group that come in.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you so much for taking the time to add such an incredible review. This is really appreciated and we shall pass on your kind words to the entire team at Kew House
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Review of

Hallmark Kew House

from S M (Husband of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Home is good as it provides a range of activities for the residents.
Care is excellent.
The only situation of concern is the clothes, shoes etc. get lost and it seems to be typical of Dementia patients as they circulate various items amongst themselves.
General tidying of wardrobes and drawers
could improve.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew HouseThank you so much for taking the time to complete a review surrounding the care being provided to your loved one by the Team at Kew House. This is very much appreciated
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Awards / Recognitions (29)

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