Hallmark Luxury Care Homes in London | 1 Care Home

Review of
Hallmark Kew House
from Gill S (Daughter of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

Kew house has been caring for my mum since February 2025, and I couldn't be happier that she's in such safe and caring hands. Every member of staff takes responsibility for the welfare of residents, and genuinely feel like they are part of the Kew house community. The care and enrichment for residents

is excellent , as is communication, involvement and support for families. Kew have been incredibly responsive with mum, always one step ahead of her changing needs. They balance safety and compassion- and treat mum like an individual. They are truly expert at what they do, and I feel
enormously privileged to have my mum there.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

It has been a pleasure supporting your Mum with her journey. Your kind words are appreciated and we shall certainly pass on your review to our entire team at Kew.

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Review of
Hallmark Kew House
from C Z (Daughter of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

We have found the experience of moving my family member to Kew House to be handled very well. We experienced empathy and understanding from the team, and a real desire to get to know the individual rather than their being seen as just another resident.
The staff clearly take a lot of pride in the

cleanliness and organisation of the home, and get to know the residents well.
We've had a few blips in communication but overall are very happy with Kew House. It's certainly a lovely environment in comparison to many of the alternatives available.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you very much for taking the time to add your review surrounding your experience of Kew House and the care provided to your loved one. We shall share your kind words to the entire team

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Review of
Hallmark Kew House
from Sarah W (Daughter of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

We needed to find a safe and happy place for my mother in all haste at the end of 2024. The Client Relations Manager, was extraordinarily responsive --got back to us super quickly, arranged countless phone meetings and was kind and soothing to my mum in a time of crisis. Kew House has been excellent.

The staff are kind and patient, and there are all kinds of enrichment activities (my mother still talks about the visiting dachshunds, and the ducklings that were in the home for Easter!) The services are superb--hair, nails, physiotherapy, and now dental; and most of all, we as an international family have peace of mind because when a problem arises the team always alerts the doctor, who does weekly rounds, and my mum gets the care she needs.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to add a review this means a huge amount. Your kind words surrounding our team and the support they provide to your Mother will be passed onto all at Kew House

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Review of
Hallmark Kew House
from Roz B (Daughter of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

My mother moved into Kew House in March and we cannot commend the home enough .. We felt KH was the right place for Mum from the start and had to wait a couple of months until a place was available. We were jet informed and updated throughout this very stressful time with weekly calls and were never

tempted to take the easier options where places were possible earlier.
The staff team are amazing ..Everyone from the reception staff, care staff, kitchen and laundry team, gardener and Managers make the time to engage with us all. Mum has ups and downs but throughout staff are consistent, friendly and compassionate. We can see she is settling and engaging more as a result of this approach. We are always welcome and greeted as part of the KH family. There is a way to go but the journey has started!
We never go home worrying that she's not cared for as well as she could possibly be and is in safe hands. Thank you yo everyone at Kew House.. You are an amazing team ..

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add such a kind and heartfelt review. It is a pleasure taking care of your Mother. We shall pass on your positive words to our entire team.

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Review of
Hallmark Kew House
from S J (Daughter of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

It's a difficult decision to make, 'Who can I trust to look after my loved one?
The Customer Relationship Manager at Kew House helped us navigate the process with exceptional communication, warmth and care. She has a way of knowing what families need.
Since Dad moved in February, I feel reassured

that he is cared for exceptionally well, he looks healthy and the staff take time to talk to him, take him out for walks and think about what he would like to do. He goes on regular trips, the art museum being the most resent outing, he loves gardening with a particular staff member and is so proud of how the garden looks. One carer has taken particular care of him, always updating me with what they have chatted about and organising for him to have a meal at a local Italian, something he loves and misses.
The staff at Kew House always have a smile on their face as they care for the residents. I see how hard they work as I regularly visit. The atmosphere feels very welcoming and has a family vibe to it. Thank you for all you do x

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Your kind words surrounding the care provided by our team to your Father is really appreciated.We shall certainly pass on this review to all.

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Review of
Hallmark Kew House
from Kate P (Friend of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

We looked at Kew for respite for an elderly family friend after a spell in hospital. The process of moving her to Kew was smoothly managed by the Client Relations Manager, we obviously had lots of questions and the Client Relations Manager was able to help and re-assure us and work with the hospital

team for the transition. Kew really is a home from home. The rooms are beautiful and there are lots of activities to keep residents engaged with special events for things such as Christmas and Halloween. The on-site chefs produce amazing meals every day and the staff are kind and caring nothing is ever too much trouble. The on-site additional facilities are great with residents taking advantage of the cafe bar so that they can socialise with friends. There is also a cinema and a beauty salon and lots of outings for residents to sign up for. Kew also engages a lot with the wider community with regular visits from school children, the Sunday morning church service and a baby and mums group that come in.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add such an incredible review. This is really appreciated and we shall pass on your kind words to the entire team at Kew House

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Review of
Hallmark Kew House
from S M (Husband of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

The Home is good as it provides a range of activities for the residents.
Care is excellent.
The only situation of concern is the clothes, shoes etc. get lost and it seems to be typical of Dementia patients as they circulate various items amongst themselves.
General tidying of wardrobes and drawers

could improve.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to complete a review surrounding the care being provided to your loved one by the Team at Kew House. This is very much appreciated

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Review of
Hallmark Kew House
from Eleanor D (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

We could not be happier with Mum being at Kew House. The home is lovely and the facilities are great but it is the staff that really make it a great experience for both Mum and us. Everyone is extremely caring and kind and create the vibe of a very happy community. The residents are constantly stimulated

and engaged with plenty of activities and celebrations where family are also welcome and yet somehow, despite the business, there is also an underlying current of calm and control.
Kew House was not the first nursing home that we tried for Mum. The first one resulted in severe weight loss, diminished mobility and a real sense of anxiety. Within a few weeks at Kew House Mum was transformed. The team closely managed her diet, she regained the weight, her mobility was restored and she is now always the first on the dance floor! Whilst I know the quality of care is excellent I strongly believe it's the culture of kindness that really makes Mum thrive. Thanks to all.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for adding such a brilliant review surrounding the care of your Mum at Kew House. It is a pleasure supporting with her care and we shall pass your kind words onto the entire Team

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Review of
Hallmark Kew House
from Michael M (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

After being heavily resistant to the idea of moving into a care home some four months ago, my mother has settled well into her new life at Kew House and is full of praise for the staff. Her visitors have all remarked how welcoming the home feels and how friendly everyone is. The communication is great,

from phone calls, to emails and via a dedicated app. It gives me huge piece of mind to know that she is safe and extremely well cared for at Kew House.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for your reply and positive comments surrounding the care provided to your Mother by our dedicated team. We shall pass on your kind words to all at Team Kew.

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Review of
Hallmark Kew House
from E G (Wife of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My husband has been in Respite care in Kew House for 8 weeks. We transferred him from another Care home because we were dissatisfied with the poor level of medical care and staff shortage
We have been more than happy with Kew house.
Abundant staff all happy , obliging and courteous
If I'm concerned

I never hesitate to/ nor fail to find a member of staff who can reliably resolve the problem
All aspects of the home are transparent. I feel confident that my husband is receiving the best care possible .
The menu is nutritious varied and beautifully presented even if eating in bed !
He is treated with kindness and respect, I feel the staff 'understand ' him !
Kew House is very welcoming to visitors Who are made to feel at home with beverages croissants , biscuits always on hand. It really does feel like one happy family even though my husband is reluctant/ unable to participate in many of the activities .
Just a huge thank you for all your cARE

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Your kind words surrounding the care we have provided to your Husband will be shared with our entire team.Kew House has been so pleased to be able to provide the right care since his arrival to our nursing community in December 2024.

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Review of
Hallmark Kew House
from Alison H (Wife of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

What has probably been the worst time in my life, Kew House has been wonderful in every way, I will always be grateful.All the staff have at all times have been polite and very professional, nothing has been too much trouble

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding your review surrounding the support and care offered to your Wife since her arrival to Kew House last year.Your kind words will be shared with the entire team at Kew House

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Review of
Hallmark Kew House
from N V (Respite Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

Following a stay in hospital, I chose Kew House as a respite home for three weeks. They provided a professional caring service, friendly staff, a comfortable en-suite room, and excellent care. I was able to get back on my feet very quickly and I am grateful to the whole team at Kew House.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding a review surrounding your stay at Kew. It was a pleasure being able to support your recuperation process.

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Review of
Hallmark Kew House
from James Y (Brother of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

My sister had been strongly resisting the potential of becoming resident in a care home, but eventually the necessity of full time care became evident. Following a couple of weeks of settling in she volunteered to me that "It's a really lovely care home. I didn't know that a care home could be this

good". These were the most wonderful words that I could imagine. The staff are truly wonderful, all knowing what to do, what not to do, and what their colleagues could do and/or help with.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to add such a lovely review surrounding the care provided to your sister while she resided at Kew House. We shall pass on your kind words to the entire team. Best Wishes. Team Kew

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Review of
Hallmark Kew House
from Mandy J (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

My mum has consistently received the highest quality care at Kew House. The staff are attentive, receptive and responsive. They treat her with respect and always try to accommodate her needs.
The menu is varied and interesting, well cooked and well presented. Kew House provide a wide range of activities

to foster social interaction and create a homely environment for the residents.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

We really appreciate the time taken to add a review surrounding the care provided to your mum. We shall pass on your kind words to the entire team at Kew House.

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Review of
Hallmark Kew House
from Connie M (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Kew House has been absolutely amazing - the Nursing Team have been brilliant as have all the team in fact. The positive changes in my mother in the few months she has been at Kew House have been phenomenal. Lovely comfortable bedroom and communal areas. The weekly activities are really good and have

encouraged her to get up and get involved. Little things like the hairdresser and manicurist have really helped to build my mother's confidence back. Really can't thank the team enough for all the fantastic care!

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Such lovely words surrounding the care provided to your mum since her arrival to our home back in July 24. It has been a real pleasure taking care of her and the progress made by your mum since her arrival has been incredible. We shall pass on your kind comments to the entire team at Kew.

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Review of
Hallmark Kew House
from Matthew F (Son of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Fantastic staff and overall care. Very well thought through and varied activities. Good excellent. Can't say enough good things about Kew House! Recently my mother had a birthday and the staff and team could not have been more helpful in making her celebrations a special and memorable occasion. Would

definitely recommend!

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add such a smashing review. We shall certainly pass on your kind words to the entire team at Kew House.

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Review of
Hallmark Kew House
from Melanie W (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

Exceptional support before arriving, on arrival and continuously now for our mum and my brother and myself, from managers, carers, reception staff, the maintenance man and cleaners. Everyone is so good with all the residents, which is very reassuring to see. Thank you to you all for your commitment

to outstanding service.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for adding such a smashing review surrounding Kew House. It is an absolute pleasure taking care of your mum and she has settled so well into our care. Best wishes from team Kew.

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Review of
Hallmark Kew House
from Jane G (Daughter of Resident) published on 2 August 2024

Submitted via Website • Report

Overall Experience

We are really pleased and impressed by Kew House. From the moment you enter, there is a palpable warmth and nice atmosphere. It has been very reassuring for the family to know our very elderly Father is being cared for and properly looked after. Thanks to all the team, as team effort it is!

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding your review to this platform. Smashing feedback like this is always marvellous to receive and we always share these reviews with our entire Team.

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Review of
Hallmark Kew House
from Robert P (Nephew of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

After a number of falls, and increasing forgetfulness, we reluctantly came to the decision that our Uncle required a safer, 24/7 caring environment. We knew that the longer we left taking this drastic action, the more likely he'd end up in hospital or worse.
Kew House was a very pleasant surprise.

It's a bright, happy environment where the ratio of residents to staff is very high. After a fortnight, he'd stopped mentioning aspects of his 'old life'. He wasn't great at participating in the activities but enjoyed observing. He loved the meals - including the wine.
He was at Kew House for 18 months. As his dementia took over, his needs for tailored care and compassion became increasingly important. Kew House (in conjunction with medical advice) smoothly adjusted their routine to fit in with our Uncle's changing requirements.
As a family, we are so pleased that he was able to live his last chapter in dignity, and in the midst of a thriving, happy community.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add a review surrounding the care provided to your Uncle during his 18-month stay at Kew House. We shall pass your kind words onto the entire team.

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Review of
Hallmark Kew House
from Simon J (Power of Attorney of Resident) published on 19 July 2024

Submitted via Website • Report

Overall Experience

We are deeply grateful for the exceptional care and support provided to our beloved friend during his final years at Kew House in Wimbledon. From the moment he became a resident, the staff demonstrated unparalleled professionalism, kindness, and dedication.
Initially, he was in residential care, and

as his needs evolved, he transitioned to the specialized dementia care unit. Throughout his stay, the staff at Kew House consistently went above and beyond to ensure his comfort and well-being. The environment was always warm and welcoming, and the level of care was truly second to none.
The staff's responsiveness and attentiveness were remarkable. Any concerns or issues were promptly addressed, giving us immense peace of mind. Knowing that he was safe, well-cared for, and surrounded by compassionate professionals 24 hours a day was a tremendous comfort to our family.
Thank you once again to the entire team at Kew House for everything you did for my friend.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the times for sending such a heartfelt review surrounding the care of your loved one. It has been a pleasure supporting with their care over the last few years. We shall pass your kind words onto the entire team at Kew House.

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